Deputy Erfahrungen

Best Scheduling App Ever

Vorteile:

I've used the software for over a year now and it makes my day to day life as an independent contractor a breeze. I can grab shifts posted by the managers shortly after they're published and can offer them up or swap them easily if I can no longer work a taken shift. I can request for leave, take a break during the scheduled shift and also view how many hours in total I have for the day, week, month in the schedule section. Their app for phones also allows you to grab, offer and view shifts and you can clock in or out on it. I especially love the seconds feature and the app being able to show me the time in my work's time zone VS mine so I'm never confused.

Nachteile:

It's a little slow when grabbing shifts, like you are unable to just click/accept shifts back-to-back and have to wait like 30 seconds per accepted shift for the page to load and show that you've accepted your shift. There sometimes is also a lag when starting/ending a shift and you have to ensure it was clicked properly or shows you've started/ended after the page finishes loading or you could end up being late or stay clocked in.

Staff adore Deputy's reduced office time!

Kommentare: Because it is hosted on the cloud, managers can use it from any location with an internet connection. ADP's timekeeping module makes it difficult to adjust shifts when workers are asked to report earlier or stay later for work.

Vorteile:

Provides access to shift scheduling, staff attendance and punctuality records, and time off analysis reports for management. Unlike ADP's time tracking module, we don't add pay rates in Deputy so managers can utilize it without accessing confidential information.

Nachteile:

Given that we have many offices in each state, and that our employees often split their time between offices in different states, keeping track of everyone's whereabouts may be a bit of a challenge.

Great for freelance work

Kommentare: I use this for my freelance position and it helps me manage out everything for my month

Vorteile:

I get the sheets very fast and easy to understand

Nachteile:

When you first start using it it’s seems very overwhelming

Experience of using Deputy

Vorteile:

All the steps look very straightforward and easily to handle.

Nachteile:

Not much assistance after becoming a client

Good app for Time Management

Vorteile:

A great system easy to use and great mobile app! Reports can be better but overall I am very happy with Deputy.

Nachteile:

Payroll Report options and approved timesheets view

Deputy is seriously like the sheriff that came in and cleaned up our employee scheduling nightmare!

Kommentare: We had employees staying clocked on after shifts milking the clock. We didn't notice it until it was time to run payroll. Now this tells me whenever someone stays on more than 5 minutes past their shift. Or clocks in more than 5 minutes early. 6 stores, 3 shifts a day, it really adds up quickly!

Vorteile:

Easy to learn. As the person in charge I not only had to learn this product, but I had to train everyone else on this product. And not just train them, but sell them on why it was better than what we were using. Luckily, Deputy is so complete, it was easy. They haven't forgotten a single step.

Nachteile:

I wish it synced with my Google calendar. Only thing missing.

Deputy facilitates employee scheduling

Kommentare: Having a nearby application that makes use of our technology makes it all the more valuable. In particular, the team's knowledge opportunities for Vice customers are fantastic. I consider the time and effort invested learning and mastering Deputy to be worthwhile, even if I am already an advanced user.

Vorteile:

Other scheduling tools I've tried were either impractical or too difficult to learn and utilize. Deputy is the best scheduling software I have used, and I have tried a few. It's easy to get the hang of, navigate, and succeed in.

Nachteile:

Turns off the door/window alarm. This quality is unnecessary, and the numerous safety precautions might be frustrating. Alter the range of colors available inside the span. The app's request and route customization features are user-friendly.

Built for Hospitality

Kommentare: Overall great, and the staff love it.

Vorteile:

Deputy is very user-friendly and well-designed for users at every level. We love the app the the accessibility that it offers (and is expected by) our staff. The onboarding feature is great - it has really streamlined our onboarding process.

Nachteile:

The newsfeed is handy but lacks functionality; you can attach a document, but we REALLY need a place to store company documents such as policies and handbooks so they can be easily referred to by staff (we currently have to email them). In order to meet the key needs of the customers, Deputy should implement this feature ASAP - please!!

Deputy solves scheduling and timesheet issues

Kommentare: As a company in a dynamic business, we use Deputy to track employee hours, breaks, meals, and vacation requests. It's convenient to set up a time. We make good use of the ability to choose from several locations as well as the News Feed. They like how simple it is to use.

Vorteile:

User friendliness of the interface is high. It gives just enough information to make decisions, without overwhelming the reader with facts that are unrelated to the topic at hand.

Nachteile:

The inflexibility of Deputy's design architecture means that users cannot alter the interface's appearance. It would be convenient if each user could customize their own color scheme and background image.

Great product !

Vorteile:

I absolutely love the online time clock and schedule feature. It also helps me keep track of a large team across multiple locations. My labor has never been more accurate. This is a great product with fair pricing.

Nachteile:

Importing to my payroll system was a little difficult at first but with support we worked out the kinks.

Business Critical - Couldn't be without it!

Vorteile:

We love the fact that it gives both the manager and the staff the flexibility to control their shifts and it gives the employees a sense of ownership - they are almost responsible for their own time management. Not to mention all the flexibility it gives the management of building shift templates, managing leave and the especially the time sheets (now that paid breaks are a feature) it makes payroll preperation a breeze. (We haven't yet used the Xero payroll integration and the Xero payroll has not yet been rolled out in our country, but we are looking forward to it). As a busy little cafe we have also used the task management feature to cover off all of our daily / weekly food safety requirements which makes it much easier for everyone to input their duties and the simple fact is - if its easier, it gets done. Before moving to Deputy we tried a few other products but this one seemed to suit us best and one of the main reasons we moved is because we felt it offered the best value for money especially as our staff numbers change all the time. We have recently expanded our operation to second location and without Deputy the shift management could have been hectic. Having this system already in place just meant that we had one less thing to worry about. Deputy has become an integral part of our daily routine.

Nachteile:

As mentioned earlier we are a busy little cafe so we spend most of our time on the shop floor, whilst Deputy has a fantastic mobile options and visibility, as managers it would be great if had more flexibility to "approve" more employees requests on the go like shift swaps and leave applications. Also I found that the employees with Android phones seem to have a few bugs still hiding away in their app and they also don't yet have access to the task manager on their phones. However, these are fairly small issues in the great scheme of things and based on the development rate and technical support I have received to date I have no doubt that these are already in the development pipeline. We look forward to the updates as they roll out.

No bad until you try to leave

Kommentare: I have rarely ever left a negative review in my life but after my recent experience I feel it's almost a responsibility. I closed my business in July. Not having a need for timekeeping I cancelled an account. I deleted all staff and shifts and unsubscribed from this service. I did so before the close of the billing cycle. Since this is a payment in advance service I should have been left with nothing outstanding. I've had demand after demand. I went back into the account to inquire as to why I'm still receiving demands to find that the account was not closed, I was not unsubscribed and although all staff profiles had been deleted i was still listed as having 5 staff. I updated my contact information, emailed Deputy stating that I had unsubscribed using the instructions in the help files and heard nothing more. Then the demands started again. The worst however was having to deal with their customer service rep on live chat who'd leave me sitting on live chat for 5-7 minutes at a time only to come back and claim he was leaving me hang there on purpose so "I'd calm down" He seemed to take particular exception to me insisting on a chat transcript. Given that I'm so furious with this company and how it allows its reps to treat customers, customer service rep's strategy didn't work. I got my chat transcript in the end but only by copying and pasting the entire thing myself. He wasn't too keen on his replies being included in the chat transcript. Utterly disgusting.

Vorteile:

It's cheap. It's not an expensive service but the old adage you get what you pay for applies here.

Nachteile:

Customer service is deplorable. I've never in my lifetime of dealing with various services, apps, etc ever dealt with a customer service rep as badly trained and as unprofessional as I have seen at Deputy.

Great product I highly recommend

Vorteile:

I have been using Deputy for about a year and half and it has made scheduling for my team so much easier! I used to have a huge issue with team members clocking in too early but I was able to use a feature that won't allow anyone to clock in more than 5 minutes before the start of their shift. I also love that it sync's with our payroll processing company.

Nachteile:

The one feature that I wish could be added is that we have weeklong summer sessions where people are able to pick up the shifts of their choosing. I always have to remind my team that they need to pick up all 5 days of the shifts. I wish I was able to somehow link the shifts together and they only had to pick up the grouped shift as opposed to 5 individual shifts. But that's probably a feature that's specific to our company and I don't really see a lot of other companies needing a feature like that. Other than that, I really do love using Deputy.

Fantastic!

Kommentare: This software has helped our company specifically with the scheduling aspect of our business. It saves the company scheduler time, helps us keep the time off requests and scheduling organized, and has made it much easier to communicate the work schedule to our employees. After trying the free trial, we knew it was the right software for us.

Vorteile:

We went from using spreadsheets and a calendar planner to using Deputy. When we were comparing scheduling programs, Deputy really grabbed our attention because of its look, ease of use, and price. We have been using it solely now for almost 2 months and it has proven to be a dependable, trustworthy service. We no longer need the planner to keep track of time-off requests. Now they go right into Deputy. It is very easy to set up and customize - Deputy offers to do this for you, but we did it on our own. I am a self-learner and was able to gain much insight on the program after watching a tutorial video. Deputy's customer support has been dependable. I was able to get my questions answered during a scheduled video call with a customer support representative. I've also emailed them and they've responded within 24 hours, and I've used their live chat. My employees like it, and they appreciate how it automatically adds their shifts to their phone calendar. Overall, I've had a very positive experience with Deputy. I highly recommend giving them a try!

Nachteile:

I've sat here for a long time trying to come up with a complaint about the software. At this time, I have no complaints about the product but will report back if something comes up the longer we use it.

Deceptive conduct

Kommentare: Support team use email only. Most support issues are flicked back to the help videos and everything else you are told "we'll request this feature be added". It never is

Vorteile:

Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software.

Nachteile:

Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software.

Deputy is fairly easy to use and has been a great help in setting up a new payroll system.

Vorteile:

It connects to all our offices and is easily adjustable. Signing in and out is very simple for everyone and it's nice to have an all in one scheduling, asking for time off, signing in and out.

Nachteile:

Setting up the schedule is difficult. I have to copy and paste each day for each person, even though their schedule remains the same because it's not automatically setting it up properly. The new Auto scheduler should see that "Mindy works 9am-5pm Monday- Friday" every week and set it up that way, but it doesn't. It just decides what hours should be covered and randomly puts in everyone's schedule however it wants. It will also randomly start telling me that someone is working too many hours, even when I have them set up in the system for a 40 hour week and I'm only scheduling them 30 hours. There's an override, but it takes longer to set the schedule that way. I would also like to be able to see total paid time off easily, maybe even in a chart or report. We need to keep track of how many hours per year they have used.

A breath of fresh air compared to when I wrote schedules with a pen and paper.

Kommentare: I love being able to see my employees' overall availability a week at a time, which makes scheduling so much easier. It would be helpful if System Administrators received a notification when a User changed their availability so I could continue to stay ahead of the schedule and be able to maneuver my team better. I do appreciate the ease of scheduling. It's not such a beast anymore!

Vorteile:

Deputy has been a saving grace when it comes to writing schedules. I love the ease of saving locations and being able to house all of my employees' unavailability information in on place. What used to be a beast and take me anywhere from 3-5 hours to complete now can take me 30 minutes to 2 hours, depending on staffing changes. Customer service is excellent, especially when setting up your account and being able to decide if Deputy is the best product for your company's use.

Nachteile:

I wish the interface for System Administrators on the mobile application was more user friendly. With my work being partially field based, it would be super helpful to be able to manipulate scheduled on the go instead of needing to use a computer to solidify schedule changes. Overall, I'm pretty happy with this product.

Deputy - We love the product

Kommentare: We have been using Deputy for about 15 months now and it is a great product that just keeps getting better and better with regular updates and new features. Comprehensive functionality and beautifully packaged to make it easy and intuitive for all users which is key to ensure staff adopt it well. We have used others but in my opinion it is the perfect product for our business.

Vorteile:

It is a very friendly and intuitive product. We don't need to train new users, just add them to the system and it takes them through the basics quickly and easily. We just don't get questions from new staff on how to use it, clear simple instructions on a very intuitive platform just makes it easy to start new staff.

Nachteile:

Very little. Would like better holiday tracking reporting but really not much else.

Easy to use scheduling system

Kommentare: Easy to use as an employee and looks easy to use from an admin perspective. Never had a problem with my timesheets!

Vorteile:

As an employee who has used this for 5+ years this is an easy program to use within a small business. I clock in, clock out and can edit my time if needed. I can offer shifts up and accept or look for more all within the app. I like being notified when new shifts are offered as well via text and can accept them without even opening the app. I wish the calendar in deputy would sync with my apple calendar so I didn’t have to manually enter my deputy shifts into it.

Nachteile:

I wish the calendar in deputy would sync with my apple calendar so I didn’t have to manually enter my deputy shifts into it.

Best Online Scheduling / Time Card System

Kommentare: Working for a City Government Organization, we installed deputy.com to replace our outdated and expensive Kronos solution. Deputy being a cloud based system, helped us to deploy and test more rapidly then installing a local on premise solution. The Integration staff and Owner of the company were involved with our go live and were amazing. They continue to speak with us and help us though issues that come up. Deputy.com is well worth the money and they integrate with most major cloud based payroll systems. Their IPAD kiosk app for clock-in/out is the best out of all the other company demos we tried as well. Easy to deploy and manage and they continue to work out bugs and issues as they come up. They are very quick to acknowledge a problem and work on a fix.

Vorteile:

iPAD Kiosks iPhone/Droid Apps for staff Cloud based Beautiful Interface to schedule Easy to use Tons of features

Nachteile:

Works best in Google Chrome. IE and Firefox is buggy. Automatic features that affect time entry don't always work as described. No formal training documentation, only help web guides.

Deputy

Kommentare: Smooth and good experience

Vorteile:

The fact that its very easy to customize and assign shifts to appropriate staff who are then able to receive notifications on their phones and PCs. Deputy's customer support is also quite good.

Nachteile:

I found that navigating at first through the web based application tends to be a bit difficult and it also does't offer a range of colors for tagging different shifts.

Finally found a cheduling and time tracking app that integrates with ADP for us

Kommentare: We like and it's very functional for us.

Vorteile:

I like the ease of use and the multi functionality of Deputy as well as the fact that it easily and quickly exports to ADP.

Nachteile:

When removing an employee after termination, there is no way to easily remove them from future shifts in order to terminate them without going through and deleting each shift individually.

Good for small businesses

Vorteile:

The ease of use and the user friendly interface for start is good for a small business that has one person doing multiple roles. Having a mobile app that can be used across most mobile devices makes it a very efficient tool for communication with staff and also a perfect system for timesheet signing. The added bonus is the geolocator for enabling shift work at multiple destinations to only be able to clock in close to the designated place of work.

Nachteile:

Timesheet approval function on the mobile app needs improvement

Recommended, but not for everyone.

Kommentare: It did improve our capacity to track where and when our workers were and how our costs should be distributed along our projects. In other words, it has been a good tool to admin/track/adjust our efficiency.

Vorteile:

Deputy helps to accurately schedule workers and track their time. This helps the administration to check the efficiency and efficacy as most of the time, laboring hours can go out of hand.

Nachteile:

Although Deputy helps with scheduling and hours tracking, as an admin user it does demand a lot of time toschedule, set tasks for workers, approve timesheets, adjust or modify.

Excellent value for the money; works great with my business.

Kommentare: Overall, Deputy helped me to relieve stress that comes along with managing payrolls and attendance among a team of employees. I have been able to effectively organize all of my time-sheets without issue, and will continue to use Deputy for my business.

Vorteile:

The price is excellent and you receive a quality, well-rounded software that allows you to effectively manage payroll and attendance sheets among employees. This took a lot of stress off my back as for a while I was doing everything manually, by hand, and then having to input all of this into a spreadsheet on my computer. Deputy helped make this process 1000x easier, and the price point didn't put even the slightest dent into our business's budget. Within Deputy, you can also use it as a platform to communicate with your employees as well, which is a perk if you need a software that allows you to do such as well.

Nachteile:

I don't have any cons. Everything runs as it should!