Über Updox

HIPAA-konformer Textnachrichtenversand, Erinnerungen, Fax, Messaging und Video-Chat mit Patienten und anderen Anbietern über eine webbasierte Anwendung.

Erfahre mehr über Updox

Vorteile:

Easy to use - Connects easily to patient records- any doctor can become an experienced user very quickly. Patients find it easy to use as long as they have an updated phone.

Nachteile:

The inability to fax blast to a contact list. The complexity of adding/importing contact lists.

Bewertungen zu Updox

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,2
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,2/10

Updox hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 98 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (98)

Doede D.
Doede D.
Owner/Physician in USA
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Software

5 letztes Jahr

Kommentare: Overall very good.

Vorteile:

I like the options of preview documents before managing them, multiple document management, and the customer service.

Nachteile:

Wasn't truly integrated into EHR, so separate processing.

Cody S.
Accounts Manager in USA
Alternative Medizin, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Amazingly Easy to Use

5 vor 2 Jahren

Vorteile:

The software in incredibly easy to use. I can send faxes from my medical records software to other facilities, and I can receive information and input it directly to patient files as well. This has saved me so much time, and makes running the accounts receivable portion of our business MUCH easier. The tools available cover all facets of thing I need, (highlight, redact, digital signatures, etc.) and I only needed to be shown the tools once to understand how to use them.

Nachteile:

Sometimes it takes a little while for something I've "printed" to show up in the inbox, but that would be the case for a normal printer anyway. A quick "refresh" of the page gets it sorted, but speeding this process would be my only request!

Joanne H.
owner in USA
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customer service problems

1 letztes Jahr

Kommentare: Excellent until this July, and terrible after that. This summer when they changed their business model they became a totally different company doing a totally different product. With no warning, they were "telamedicine" and not a secure fax catchment system. Probably they were taken over by someone who had vicious business habits.

Vorteile:

In its previous rendition UpDox was very good and easy to use.

Nachteile:

They changed their business model and become a more expensive rendition (four times as expensive) without warning and without giving the users a chance to move out. Their customer service did not respond. When I finally talked to a person (after calling sales, because no one else answers) they claimed they had tried to call and email the clinic many times. They did not because they had my personal cell phone that keeps records, and my personal email that does the same. They were lying. Then the representative said I was "borderline racist" because I objected to the fact that their "chat" option, the only one they previously allowed me to use was actually people from another country who had no power to do any actions at all. Then when I finally got a person on the line to cancel, after three months of calling, and three months of charging me four times the amount we had contracted for, they would not refund my money because supposedly they "had been available to use and had tried to contact me." Lying. The new business model. I am contacting my bank to let them know not to accept any more withdrawals from this company.

Antwort von Updox

letztes Jahr

Dr. Holland We're sorry you've had a difficult recent relationship with Updox. One clarification: Our "chat" option is staffed entirely by our own employees who work out of our Ohio office. We're proud of our diverse workforce that includes staff from different backgrounds, all of whom are empowered to provide exceptional service to our customers. While our business model has not changed (nor has our ownership), COVID obviously had a huge impact across healthcare and our telehealth solution (which we actually launched in 2019) became vital to many providers. Thank you for your previous partnership.

Sheila B.
Nurse Practitioner, owner in USA
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great software option for telemed, secure and easy to use!

5 vor 2 Jahren

Kommentare: Updox Video Chat has made a real difference in my ability to care for my patients. The quick roll out to address the need for telehealth in the midst of the pandemic helped me to continue to serve my patients when they needed it most.

Vorteile:

The software is easy to use from both the provider and patient side. There is no app to download, and I find my older patients really appreciate that. Video quality is good. It is secure, which is important in a medical practice.

Nachteile:

I would like to see better functionality with charting and using video chat simultaneously. Right now I have to either write notes and transcribe later, or use two computer screens. It would be nice if I could make the chat small and put it in the corner so I could see both at the same time.

Teresa D.
Accounting Administrator in USA
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Product, easy to use

5 vor 2 Jahren

Kommentare: Had just a few problems with the initial startup with my computer illiterate co-workers, lol.

Vorteile:

I like the ease of using Updox. I can tag people with faxes for their department, I can edit documents before sending. We were using the old school fax system and having trouble getting faxes or partial faxes . With Updox, we haven't missed anything. And the option to keep the faxes in archive is awesome. Very happy with our purchase.

Nachteile:

The only thing I would change is showing the user name who sent the fax in case it doesn't go thru.

Verifizierter Rezensent
CEO in USA
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Poor customer support is inexcusable in Health Care

1 vor 3 Monaten

Kommentare: They make it very difficult to get real time customer service disrupting patient care I am fed up with this program. Often end up using the free apps from Doximity for physicians which always works well this paid program fails. If we weren’t stuck with PracticeFusion we would never have signed up with a company that it is

Vorteile:

Integration with PRACTICE FUSION we were not given a choice since they have already made the deal with each other

Nachteile:

Poor customer support after you sign up and pay

Daniel M.
Physician in USA
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent product... expensive though

5 letztes Jahr

Kommentare: They offer a great product that streamlines receiving and sending faxes. I didn't use any of their other offered services. Overall, it's a good product, but ultimately I decided to go with a cheaper alternative.

Vorteile:

Ease of integration with the EMR. This software worked seamlessly with Practice Fusion EHR.

Nachteile:

The price, they are much more expensive than their competitors. And the fact that just about every communication from them was an attempt to upsell me to purchase another product from their service line.

Christine M.
physician in USA
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Updox Video Chat is an excellent addition to my practice

5 vor 2 Jahren

Kommentare: We were up and running within 15 minutes of having the service available. It has helped tremendously with TeleMed visits during COVID. Our patients love the option of TeleMed.

Vorteile:

Easy to learn and use. Documents telehealth visits very well. Integrates easily with our EMR since we were already using the fax,email and text features.

Nachteile:

It’s so small it’s almost insignificant, but I wish there was an end time option on the summary in addition to the duration. Not a big deal, but it would be a nice feature.

Joyce M.
Accounts Manager in USA
Alternative Medizin, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great streamlined service

5 vor 6 Monaten

Kommentare: This software has made my day-to-day life so much easier and efficient. Being able to fax a load of documents with a couple of clicks makes all the difference. No paper mess.

Vorteile:

What I like most is the ability to send all the documents that I need to fax for the day over to this software, while Updox keeps it organized and in order, easy to view and classify and send with just a couple of clicks. This software also makes it easy to double-check your work and not deal with all the paper mess. The integration to our medical software was easy and simple and troubleshooting anything with the company is always accessible.

Nachteile:

The only feature I dislike is the contacts system. Making a new contact or cleaning up your contact list should be simpler than it is now.

Diana F.
Diana F.
Medical Scribe/Support Staff in USA
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Nice platform

4 vor 3 Jahren

Kommentare: Sales and IT departments are easy to work with. Employees are friendly and knowledgeable.

Vorteile:

Easy to use. Convenience to use from any device.

Nachteile:

Crashing issues. It does crash almost daily with slow importing or inability to send to patient portals.

Antwort von Updox

vor 2 Jahren

Thank you for reviewing Updox. We appreciate the feedback and are glad our solution works well for your business. If you do experience any downtime, please make sure to check our status update page - status.updox.com. Our status update page will notify you with any issues, provide resolutions and workarounds. If you have any questions or concerns in the future, you can always reach out to your dedicated Customer Success Manager to ensure you are getting the most value out of your Updox experience. Thanks for Updoxing!

Frank B.
Physician owner in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Updox

4 vor 2 Jahren

Kommentare: Only wish that we could have our office phone number identified when texts and calls go to the patients.

Vorteile:

Allows rapid secure text messaging from my computer to patients. Ease to set up and learn. Allows easy fax retrieval and sorting. Not wasting paper for unwanted faxes. Charges are not per document or usage per client. Patients with appointments are easily reminded and asked to confirm the date. Cuts down on staff having to call each patient for a reminder (and the patients rarely answer our reminder call). They pay attention to their texts.

Nachteile:

Patients cannot identify incoming texts due to random phone number generation by Updox. Patients are wary about opening the text since they do not recognize the phone number. Cannot upload PDF's forms for completion for the patients. They need to be recreated in the Updox platform first. We want to use our forms that we already have, not reformat and retype it in Updox.

Mary-beth C.
Nurse Practitioner in USA
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent functionality

5 vor 2 Jahren

Kommentare: Micropractice ease to reduce the paper load. Love the user ability to write on forms, sign and date forms without ever needing to print and then re upload .

Vorteile:

I am a nurse practitioner with a micro functional medicine practice, always looking to be as paperless as possible. I love Updox for several reasons. One is that when labs come in, I have many tools to use to sign off on the labs, highlight abnormals, write notes on the lab itself and then easily download the results. Currently Updoz does not interface with my EHR but hopefully in the future for ease of moving it straight into the patients chart. I also love that I can drop a blank word document into the main portal and create a new document right there with ease and then fax out. This makes writing medical necessity letters for patients easy, new lab orders, things that require my signature.

Nachteile:

I wish they would integrate with Power 2 Practice, my EHR. Recently, Updox fixed a feature which has been so helpful. I can now easily resend a fax from where it originated, after writing on it or signing it. That hadn't been a user friendly function before now so thank you!

Alisa P.
IT Professional in USA
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Effective and User Friendly

4 vor 2 Jahren

Kommentare: Like I mentioned, the medical office that I support that uses Updox is not very tech savvy -- and yet they have had fewer problems with Updox than with any other software that they use regularly. When I have needed to install Updox "printers" I was able to find clear instructions online for basic installation, as well as information for the specific issue I was dealing with at the time. When I have needed to contact Updox for technical support the wait was brief and they were able to get me the pertinent information very quickly so that the issue could be resolved.

Vorteile:

I have supported a medical office with 4 providers for over a decade, providing computer and technical support. The medical office has been using Updox for about 6 years. I have been impressed with how user-friendly the product is. Most of the people in this office struggle to update Java every three months (which is a required part of the electronic medical record software.) However, they have been able to install Updox with minimal support from me. The office does occasionally contact Updox's technical support, and they are able to successfully help them the majority of the time. (If Updox's tech support can't solve the problem, then I will get called.)

Nachteile:

Each user has his/her own username and password input into the emulated printer installation, and sometimes the staff ends up inadvertently using someone else's credentials. It doesn't see to affect the running of the software in any significant way (staff has reported no problems from this,) but it is something that I've noticed over the years.

Zakia G.
OFFICE ASSISTANT in USA
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User for over 8 years in a medial practice

5 vor 2 Jahren

Kommentare: Overall for our practice, it is a huge help. Customer service always return your calls and assist you with any problems you encounter in running the program.

Vorteile:

I like how the software integrates with our EMR program. It saves paper on incoming faxes as well as time for scanning documents from a fax machine into a patient's chart. It makes the workload much easier on the staff as well as myself. I also like that it acts as an email to which we can receive correspondences from there as well.

Nachteile:

I wish some features were less costly such as the scheduling featuring. I wish that was automatically integrated to allow patients to make appointments online to minimize some of the telephone traffic we receive regarding appointments. I also like the call reminder feature to remind patients of appointments but the overall cost outweighs the purchase of the feature.

Bassem S.
Systems Dev Coordinator in USA
Pharmazeutika, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Product. Can be better.

4 vor 2 Jahren

Kommentare: It is pleasing, but can be better.

Vorteile:

Its versatility and consistency. You can easily trust it to ensure that everything you needed done will be done, and if for any reason it is unable to send a fax or a message, it will alert you. It also has great staff/user settings that help in larger teams.

Nachteile:

The inability to fax blast to a contact list. The complexity of adding/importing contact lists. The UI gets messy pretty quickly.

Andrew B.
MD in USA
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The most pragmatic approach to instant secure video chat I know of

5 vor 2 Jahren

Kommentare: I have used every form of telemedicine video connection in the industry and this is without question the single most pragmatic way to engage anyone instantly for efficient virtual care

Vorteile:

It is tied to a clinical address book, and easily escalated text messaging with patients or other colleagues, or anyone really. The key to video chat is making sure that the event happens when expected, there are no unnecessary delays on either end, and that getting people involved is tied to messaging communication, which is far more of a foundation than any video chat process itself

Nachteile:

Would like the ability to make a phone call out to invite in a translator or third party, same for a group video chat. But I know that is being worked on anyway

Sarah H.
Clinical Lab Specialist in USA
Krankenhausversorgung & Gesundheitswesen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use, processes quickly, simple presentation.

5 vor 4 Jahren

Kommentare: Easy fax/uploading processing

Vorteile:

I love being able to upload things into our EHR with ease. Updox eliminates unnecessary steps in this process. We receive hundreds of faxes per week, and Updox allows us to process them as they come in and send them where they need to go. It's nice to be able to send faxes quickly and accurately as well. The system keeps an archive of everything sent and received, which makes it easier on the receptionists.

Nachteile:

I wish that the system was a little more intuitive as far as what types of documents are within the inbox. We have many people using the software, so at times it can get confusing as to what documents are for who (other than the capability to tag the documents manually). I also don't like the inbox feature, It doesn't seem to have much use. It would be great if documents could be faxed directly to that inbox or emailed.

Antwort von Updox

vor 2 Jahren

Hi Sarah, thank you so much for your review! We appreciate the feedback and are glad we make it easier to fax electronically both quickly and accurately. Thanks for Updoxing!

Debra M.
Nurse Practitioner in USA
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Updox took my practice to the next leel

5 vor 2 Jahren

Kommentare: I am able to receive faxes directly to my computer. If they are concerning a patient they can be integrated right into their chart on Practice Fusion.
Since starting the message and call reminders of appointments my no shows have dropped to almost nothing now.

Vorteile:

Updox integrates with Practice Fusion. I can use Updox from any location that I am at on my computer. It is easy to send reminder message to patients about appointments. It is easy to text patients when you can not reach them by phone The new features that were added work great especially since much of my practice in the last 3 months has been on line due to COVID 19.

Nachteile:

If I have over 15 documents to send to one place if they are not on page 1 then I have to do multiple faxes.

Heather P.
Practice Manager in USA
Gesundheit, Wellness & Fitness, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

UPDOX VIDEO CHAT REVIEW

5 vor 2 Jahren

Kommentare: We offer telemedicine visits while insurance companies are still accepting these types of visits.

Vorteile:

My office used Updox daily for incoming electronic faxes and for our outgoing faxes. When Updox offered a video chat I jumped at the chance because it was right around the time when COVID-19 first appeared and people were using Zoom. I tried using Zoom but it had no where near the capabilities that Updox has. It was easier to use and because I was already a customer with Updox it would look up the patient name and number or email address. It also has a place to document for the record and a place for pictures. This is really helpful. I also loved the fact that it was HIPAA compliant. Zoom was not.

Nachteile:

I can't think of anything I would change.

Dan B.
BH Director in USA
Medizinische Praxis, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Updox Video

4 vor 2 Jahren

Kommentare: Updox representative responds to needs quickly and service has made telehealth transition quick and relatively easy.

Vorteile:

The ease of which links can be sent to patients and connectedness to our EMR is fantastic.

Nachteile:

We are excited for the ability to add multiple attendees in family separation situations and group offerings. We are also interested in expanded capabilities including online screening formats. Some users have difficult enabling video/audio equipment.

Aanchal T.
MD in USA
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Not a good flow

5 vor 2 Jahren

Kommentare: Average. Would swich to doxy.me
On Doxy I can send messages on chat window to patient to drop them a quick message.
Also the flow is much better, where patient is waiting in virtual waiting room (similar to real life) and I just take the call.

Vorteile:

Connected to practice fusion so phone number does not need to be added

Nachteile:

I am sorry to say but the flow is not good for a physician office. Whoever designed it did not have Physician office flow in mind. As a physician it’s not efficient if I send a message or email to a patient and then wait for several minutes for patient to join in. I am wasting that time. Or I have to call the patient to check their email

Elizabeth D.
Manager in USA
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fax Service

5 vor 2 Jahren

Kommentare: Very satisfied. It is very practical to be able to directly transfer reports to patients' charts, send faxes to specialists, secure messages to portals. It is a very efficient program.

Vorteile:

We mainly used Updox for faxes an emails. It is integrated to our medical records system so it is very effective. It is a time saver product. We are very satisfied with it. Unfortunately, they have moved to the internet access. I loved the fact that we could just click on the icon on the desktop and launch Updox.

Nachteile:

Nothing. I have no issues with Updox and if we have a connection problem, support is always readily available.

Chris P.
Office Manager in USA
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Satisfied user

5 vor 2 Jahren

Kommentare: The workload for our office would be tremendous without this exceptional tool. Great product! The newer feature of being able to text from Updox has streamlined much of our basic communication and helped close a gap for patient appointment reminders.

Vorteile:

Updox is a great program and has worked beautifully with Practice Fusion. The ease of having faxes come in and be able to directly link to a patients chart is invaluable!

Nachteile:

Our's is a small business, and the monthly fee can be a higher cost for the service.

Michelle S.
Patient Services Coordinator in USA
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Thanks Updox!!

5 vor 2 Jahren

Kommentare: Overall, I am extremely happy with Updox! The application itself as well as the employees that have helped us out along the way!

Vorteile:

I love the easiness of using Updox! I don't have to hunt around, bother customer service for what I need to do. Some of the other software/applications that I use, are time consuming and exhausting to figure out.

Nachteile:

I would like to see it integrate with my EMR so that I don't have to download documents from Updox and then upload them into the EMR.

Cambric C.
Office Manager in USA
Medizinische Praxis, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Product

5 vor 2 Jahren

Kommentare: We have been able to continue treating our patients during COVID-19 while keeping our staff safe and our patients safe.

Vorteile:

The feature that has been most beneficial to our practice are that it integrates with our EHR system, which allows all the faxes, messages, photos, summaries to be easily imported into the patients' charts.

Nachteile:

The only issues we have had with this software are not really issues with the actual software. We have recently started using the Video feature to comply with the CDC guidelines and still allow us to treat our patients. It is very easy to use, both on our end and the patient end, as there is nothing for them to download. The only time we have had issues have been when the patient does not have good signal. Again, not an issue with Updox itself, just the only issue we have had thus far.