Event Ready, Great Potential

Bewertet am 18.12.2018
Amy W.
Event Planner
Pharmazeutika, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have been using Event Ready for about 6 months and I have been happy with it. I have had a few issues but the team is fast to fix anything that may arise. They could still improve on many things, especially creating guides for easier use.

Vorteile: I like this software because it is very easy to customize and there is no limit to the amount of registrations with my plan. My dedicated customer service agent is friendly and easy to work with. She is very helpful to me when I have a question and will work with me to get the right look and feel for each event registration website.

Nachteile: While my customer service agent is great, I don't like always having to contact her for questions on how to do something. I really wish they would put together a user's guide or have an online tutorial to get quick answers to some of the frequently asked questions.
Also, some of the reports are not all encompassing so you have to run multiple reports and cut and paste the info into one spreadsheet which takes time. I also wish that could be paired with my business travel partner's software for easier/ less expensive travel arrangements.

We really wanted it to work!

Bewertet am 18.12.2018
Verifizierter Rezensent
DIrector of Ops
Think-Tanks, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
4 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: This system is very easy to use once you learn it. It's easy to make a change in the system and it immediately is updated. It keeps track of all of your records and has a unique login feature so someone can sign up for the event and sign in later to add on additional items to their cart. It has an exhibitor portal that exhibitors can sign up and add on products as well. Customer service is good and they will try to remedy the solution, however, development/IT support takes so long sometimes you don't hear back for a long time period. It is affordable which was a huge plus and we were able too make it work for the time we used it.

Nachteile: We had a lot of problems with the system. Something would be working fine and suddenly it stopped working. Getting IT to correct the problem would take weeks and it effects us a company when our registration system isn't functioning properly. Customer service were helpful and prompt and other times you are waiting weeks to get IT to fix it. I do wish when you had a question to customer service that they didn't wait to respond until their was an answer. We really needed status updates so we knew what the timeline was and a response to acknowledge the problem existed would have been nice. The system is not as robust as a lot of other registration systems out there so there are quite a few features we didn't have.

Event Ready not ready

Bewertet am 25.7.2019
Gary B.
President
Eventservice, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
1/5
Gesamt
2 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our experience with Event Ready started well but finished poor. We sat through three demos and from all appearances their software had good functionality, although there were several requests we made where they told us they would add the functionality. We paid extra for the modification requests, and some but not all of the mods were actually provided. About 3 months before the event we asked to go live on the mobile and web version of the app. With a full 8 months to prepare for our contracted modifications, which were fully paid for, we discovered that none of them were done. They blamed this on us, claiming we hadn't provided sufficient specifications. Then we discovered that there was only one programmer available to do the changes, and were told that he was working with multiple customers and could not be dedicated to working on our modifications full time, so we were put in a queue and this pushed our go-live for the app back about a month. We then began to test the app and again were met with an unpleasant surprise, which was that the backend was not fully functional. Apparently, they had just recently developed a new release which was not fully tested. I gave them a list of 15 bugs we detected from our own testing, and some but not all were fixed by go-live. In the end, we did not get what we paid for.

Vorteile: The appearance of advanced functionality

Nachteile: Many many problems with functionality not working.

Antwort des Softwareanbieters

von Event Ready an 29.7.2019

Anytime you look at a yelp review and there are all 4-5 stars then you see a one star you say to yourself they something isn't right. The new product Gary mentioned has been used for 3 years and the bugs he mentioned were enhancements he didn't want to pay for. As far as having one programmer that is simply not true.
Just like any relationships there are some that last and some were not to be and this was the later.

We love the company. They work great with our needs. they are quick to respond to our requests.

Bewertet am 24.5.2017
Jami W.
Admin assistant
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: We love that it works with our needs. Our conference is unique with the software needs. We have many parts of the conference that have special rules. They work to make it fit our needs.

First time user.

Bewertet am 2.5.2017
Annika H.
president
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: minute up to date data at my fingertips!

Vorteile: Once you learn the system, it appears very easy to use. Top notch customer support. Good value for the money.

Nachteile: LEARNING CURVE IS A BIT STEEP. A stronger online "HELP" feature or a downloadable manual with clear instructions would be great! Nice to develop functionality for international market, incl. tax collections, reporting as well as the hotel module for international market.

A very powerful tool that can be customized to work just the way we need it to.

Bewertet am 29.4.2015
Doreen G.
CFO and Controller
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We are in the second year with Event Ready managing our event within their system. The first year like any new endeavor had its bumps. But what impressed me the most about the Event Ready staff is the way they dug in, rolled up their sleeves and participated at the event. They quickly identified what was working and made changes to what wasn't to make the show experience a positive one for both our attendees and our staff. They took notes each day for ways to improve our system setup and make the site ours in a way that works for us. Year two has been so much easier, setup has been cleaner and areas that needed improvement were taken care of prior to the initial testing. We will always continue to grow and improve and appreciate the professionalism and level of resources they bring to the conversation. During every conversation they convey a thorough knowledge of our system and set up and we never feel like we are just another customer. Their personal customer service coupled with their outstanding capabilities makes it a win-win for both of us and we look forward to continuing the relationship for years to come.

Event Ready Review

Bewertet am 27.12.2018
Micheyl B.
Events Manager
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Event Ready makes our Landscape Industry Show online registration convenient for attendees and exhibitors. Attendees are able to register for the show and seminars in a couple minutes.

Vorteile: Event Ready software is user friendly and and makes registration for our tradeshow attendees easy.

Nachteile: Sometimes changes on back end must be made by Event Ready and not us.

The eventready staff was extremely easy to work with and is quick to fix problems.

Bewertet am 5.5.2017
Elana W.
Program coordinator
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It's easy to pull relevant data as well as copy events so you don't have to go in and make a new one every time.

Nachteile: Some of the flexibility with making each event unique. It would be nice if you could add a different header or different options to each specific event.

Great registration platform and great customer service!

Bewertet am 4.1.2019
Monika W.
Event Management Specialist
Bildungsmanagement, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I had an amazing experience with Event Ready! The representatives are so helpful and were readily available!

Vorteile: Everything is housed in one place! Once you have the initial training it is easy to navigate and there are so many options to really customize the registration process.
Love that the software is so customizable.

Nachteile: There is some knowledge of coding required because some of the text in the web pages and email does not format correctly on its own.
I wish it was a bit more responsive when it came to creating emails.

Customer Service is amazing!!

Bewertet am 7.1.2016
Sarah B.
Group Director
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I have had nothing but a great experience working with Event Ready. Since we first starting developing our site they really listened and understood what we needed and what worked for us. They care about our business and our goals. Anytime we have had a slight hiccup or changed our mind about how we wanted something to work, the Event Ready team has been quick to respond and attend to our needs. The ongoing care and support from Event Ready is topnotch. I highly recommend them for all of your online event management needs.

Event Ready Review

Bewertet am 16.3.2015
Andrea R.
Registration Specialist
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We have been using Event Ready's registration, call for papers, and exhibitor modules for two years now. The modules are easy to use and can be customized to meet our growing needs. We now have an state of the art online and onsite registration system that allows are attendees to register quickly and stress free. I highly recommend Event Ready for your conference or event needs.

Great event investment

Bewertet am 16.11.2017
Keonna W.
Event Designer
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It saves so much time!!!!!

Vorteile: I used the service with a business conference I was holding, my contact name was Andrea I loved her she catered to all my needs and helped take the stress off me. Super easy to set up registration and name tags for attendees and the customer service team needs raises.

Very successful

Bewertet am 30.3.2015
Bruce L.
Registration Coordinator
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Self check in is extremely fast and easy to use. As a business, we are still trying to develop the best way to utilize the system to best fit our needs.