AlayaCare Erfahrungen

Best Homecare Software

Kommentare: Our company has increased its billing turnaround time through this system. We have also made our field staff happy by making everything real time (including ensuring that they get paid on time once paperwork is submitted).

Vorteile:

The ease of use by internal and external staff is amazing. They are constantly looking to improve the software to make it even better (if that is possible).

Nachteile:

The data exploration was cumbersome in the beginning as it has a lot to offer. With that being said, once you get familiar with it, it actually isn't as difficult as originally anticipated.

Everhome Healthcare product review.

Kommentare: Excellent. Interfaces are very intuitive and availability of data through reports is very accessible.

Vorteile:

Very flexible platform. Interfaces are very intuitive and availability of data through reports is very accessible.

Nachteile:

Billing and payroll. Regarding payroll: payrate variation by client is not accommodated. Regarding billing: Billing detail is inadequate. Regarding both billing and payroll, export to QB is required for accounting purposes

Super User - TNO

Kommentare: It has been good and see the effort put in to speed up activities and upgrade to high end systems. But reporting is still a week link. 1 - because of primitive system, 2 - less training given during implementation, 3 - Not much of articles or report generation exercises in the Zendesk portal. Report generation can play a major role in any user deciding on the platform and if that is made easy and user friendly there will be more takers.

Vorteile:

The easiness with which client profile can be created & their data captured

Nachteile:

The limitation of 5000 data entries while generating reports. Too many add ons like ACC, Looker etc which could be merged and AlayaCare should handle queries directly instead of we sending it to you, and in turn you sending it to the agencies to address them

Where have you been!!

Kommentare: Overall I still love AlayaCare and would choose it again!

Vorteile:

AlayaCare makes scheduling a breeze! Its simple and quick. We don't have to make those pesky phone calls to staff and get the feeling were inconveniencing them instead, we just send the offers through AlayaCare and wait for their response.

Nachteile:

AlayaCare tends to be difficult for caregivers to log into at times. We're constantly having to tell them to delete the app and redownload it. More so with iphone uses than Android.

A Home Care Rehab Manager's Experience

Kommentare: Overall, AlayaCare has provided a seamless and convenient experience for our staff when it comes to client files and documentation. It allows for a clear method of identifying goals amongst the variety of disciplines, tracking schedules and client visits and generating the necessary reports that are utilized within our operations for quality improvement processes. Additionally, our staff love the feature of instant messaging. This feature gives a safe, confidential method of discussing amongst the care team issues they may be experiencing with a client, the advice they need from a group or specific individual, and any other need for communication they may have. We adopted this feature in February and it has come with great feedback. I would highly recommend AlayaCare to other home care agencies looking for a quick, convenient, and comprehensive take on documentation through a secure system that can be accessed in the office, at home, and on the road.

Vorteile:

I enjoy the ability to filter and view documentation throughout each of our client files. As a clinical service manager, this makes it easy to identify items of interest and monitor for quality improvement of the different individuals on the client's file.

Nachteile:

My least favourite item about AlayaCare is the piece about different prompts - our therapists require inputting into their schedule the visits they are conducting and activity codes to code for payroll. They are not prompted about doing this; thus, many individuals forget, creating a backlog of work for our office administrative staff to go back over to correct.

My experience with AlayaCare

Kommentare: Overall, it is a big improvement from what we used to use. There are things that I wish were available, such as facial recognition to login and things like that, but we are patient and know that good things are to come

Vorteile:

I love that we can be detailed in our care plan for our clients. I am the care manager at an in-home senior care company, Aspen Senior Care. There are a lot of features that may be a hospital or home health and hospice company might use, but I love ability to divide the care plan that I write up with and for clients into tasks and goals for my caregivers. There are also care provider note section that I can use to update and have most current information about each client for my caregivers to read.

Nachteile:

Sometimes we have support issues and I don't feel like they are handled in a timely manner. Issues like caregivers having trouble clocking in and out, accessing information and clients trying to get on the family portal and passwords not working.

Service Coordinator

Kommentare: I enjoyed using AlayaCare and it allows us to schedule for our clients and also see the careplan clearly. I like the feature of DE 2.0 for data to share to the team.

Vorteile:

I like that it is easy to use and fairly straight forward.

Nachteile:

I wish there is a button that allows us to click multiple days to schedule. Yes it odes allow it but if we need to make changes for one day sue to sick calls or client cancellation, it does not work.

AC feedback

Kommentare: bit of a learning curve to use it, our health care workers struggle with many different field but the new photo icons help them

Vorteile:

Ability to see schedules, create our own forms and the tracking data we can pull which greatly helps us Accreditation and our metrics needed

Nachteile:

Wound care module is not set up for simple wound care, medications- too many required fields that may not be applicable for home support workers and their 'assisting with medications' medication list doesn't port into the interventions on client specific careplans

HCR Home Care

Kommentare: While it has helped us with scheduling, the implementation has been more difficult than expected. We are looking forward to more changes/improvements in the near future.

Vorteile:

We appreciate the flexibility we have within the system.

Nachteile:

It has been a challenge to develop process work arounds to meet our needs. Custom report tool frequently doesn't provide access to what we need. Frequently experience sluggishness and time out errors.

AlayaCare Review

Kommentare: I do feel that long-term this system will streamline our process if the adjustments we request are taken care of. However, it seems that a lot of tickets that we submit to Zendesk are met with a lot of pushback and insistence that these are not issues. It takes a very long time to get a result and sometimes we just get a "well that's how it is" answer which defeats the point of having a feedback option.

Vorteile:

Seeing a full schedule for employees/clients has been so helpful! We can see exact days they were paid for and when they did/didn't work immediately instead of going on a goose chase for a timesheet!

Nachteile:

The telephony option is honestly impractical. We can not view the shift until it is complete and it would be helpful if it was put on the schedule instead of being listed in Unapproved visits. We also have no use for the Service Duration. It creates a problem when transferring shifts from Unapproved visits to the schedule.

AlayaCare software review

Vorteile:

The mobile software that be used on a smartphone is great. Love that it links to clients address and phone number. Clocking in and out feature is great.

Nachteile:

Would be more helpful if different client statuses could be colour coded. i.e. discharged clients in red etc. On the desktop mode it requires many clicks to get where you need to get to.

Alayacare More Cons than Pros

Vorteile:

It is a user friendly platform both on web browser and app. Employees are able to clock in/out. Our percentage of successful clock in/out is higher than our old provider. Automatically calculates payable overtime.

Nachteile:

Visit verification - being able to use the filter and mass approve. Right now we can only mass reject visits when we have a specific code we are rejecting OR cancelled visits. We are not able to filter by clock in/out percentage to mass approve visits. This will help visit verification happening in real life/timely matter. Payroll - we are unable to set up pay rates for specific clients. Unfortunately the current pay rate features and functionality do not work for our company. It requires alot of manual work and a cheat sheet during payroll. In addition, holiday hours are calculated in with the overtime hours which should not be the case in our region. Bill - have to use another software to bill for overtime. The system should have a feature to bill overtime. Holidays, the system doesn't understand a holiday is from midnight to midnight and we are force to split any overtime visits going into and out of the holiday to properly bill and pay. There is only 1 type of holiday multiplier available when we have holidays that are paid at 2x. This requires us to change the functionality of the multiplier every time there is a change in the holiday bill pay. Because our billing and payroll requires a lot of manual calculation, this affects our reporting.

Alaycare needs improvement

Kommentare: there are pons and cons 50/50
they have to implement some functionalities from CIMS which was useful in my department. it is user friendly than CIMS. but some functionalities like I mentioned in the con section. if they fix it , it would be a great soft ware

Vorteile:

searching for clients. Tasks Data exploration

Nachteile:

scheduling loads all the time and it is a waste of time. Can not see the past history of schedule in one page in a list, filtered by department. we have to keep clicking the month button to see how frequent the client received the service. I do not like the new Form, it takes time to build it. my workers in the community always complained that their app does not load , could not clock out. No functionality to locate the client visits based on where they are located so that it is easy to schedule them in order. when scheduling it would be nice if there is an option to choose 15min, 30 min, 1hr, 2 hr ... and so on visits when editing the time in a schedule, we are not able to type the numbers . we can only click the up and down arrow key to change the time, which is a time waste.

Why AlayaCare is the only alternative for our company!

Kommentare: Our after hours on call system, is functioning so much better. Coordination of the client with the caregivers is seamless. Staff are wonderful to have on our side ... very responsive!

Vorteile:

Ease of use .... so user friendly. Walk Me is awesome feature. All features needed for home care agencies as we move into the future.

Nachteile:

Some issues with Skills and Qualification that were unable to resolve.

GO WITH SOMETHING ELSE!

Kommentare: ALAYACARE HAS MADE MY JOB 1 MILLION TIMES HARDER!

Vorteile:

I WISH I COULD SAY SOMETHING POSITIVE ABOUT THIS SOFTWARE SYSTEM, BUT I DON'T.

Nachteile:

THOUSANDS OF CLAIMS HAVE TO BE ENTERED MANUALLY WHEN THE INFORMATION IS THERE FOR THEM TO GO ELECTRONICALLY. UNABLE TO FILTER CLAIMS ALPHABETICALLY, UNABLE TO EXPORT CLAIMS THAT ARE IN PREPARED STATUS, UNABLE TO UPDATE CLAIMS FROM PREPARED STATUS TO ANYTHING UNLESS ALAYACARE IS CONTACTED TO DO SO, UNABLE TO GET AN ACCURATE REPORT, AND THE LIST GOES ON.

AlayaCare - up with the times

Kommentare: So Far it has been great, help is right there when needed. Still learning the ins and outs. But the organization is getting there.

Vorteile:

I like how easy the software is to navigate around. The AlayaCare team is easy to work with and always able to help right away. I like how staff can see schedules and able to send reports directly to administrative staff. Easy to learn and easy to use. Still learning the system and what it is capable of.

Nachteile:

I do not like that i cannot enter an employee for multiple shifts. (just fill ins) Takes a lot of time to put them in the system one by one. I know the AlayaCare team is working on this. Also the organization is struggling with some confidentiality issues. Employees are able to review previous reports other employees submit.

Worth the Cost

Kommentare: We have historically been concerned about accuracy of CareGiver provided time and travel information. As we adopted AlayaCare office by office, we experienced immediate decreases in hours paid as well as reimbursable travel.

Vorteile:

In the short time since deployment of AlayCare, features that have ben most impactful to us have been accurate capture of CareGiver compensation data (hours worked, and reimbursable travel time and related mileage). Our costs in these areas have significantly decreased.

Nachteile:

We are working with support to develop live reporting that is available without waiting overnight. It's frustrating to NOT be able to instantly review and evaluate report data, or the effect of changes in report filters.

AlayaCare

Kommentare: Before our customer experience manager left, we had a much better time with the software. Once she and her associate were removed from our team, no one was appointed to assist us. As such, we have solely been relying on support tickets. There are aspects left incomplete that we need to be able to function properly. Aspects that AlayaCare had promised would be implemented before we went Live. It's been 8 months of being Live and those aspects are still incomplete.

Vorteile:

The tablet design for the PSWs/field staff is relatively easy and self-explanatory to utilize.

Nachteile:

It isn't well supportive of the CSS/transportation module, which is a large part of our organization. It has a lot of parts to it where it seems like there are unnecessary steps that could be reduced, as in our previous data software, CIMS.

A valuable partner.

Kommentare: I have extensive experience with AlayaCare, including supporting the app through my company's network and frequently interacting with the AlayaCare support team.

Vorteile:

Their user usability is commendable for its simplicity and user-friendliness.

Nachteile:

A dedicated page to discuss only the new web/app version release would be beneficial. It can become confusing when there is a new version release, such as searching for dates, times, and content details of that new release.

Improve Existing Features

Vorteile:

The mobile app has been extremely helpful for our therapists.

Nachteile:

There are numerous features that need to be fixed. For example, discharge reasons cannot be alphabetized. The services list will auto-show 25 services per page instead of 100 services per page. Some of the KPI boxes do not work. The employee finder takes a long time to load. You cannot have certain symbols such as an apostrophe in the document name when uploading into attachments. It is extremely frustrating.

Reliable, Efficient, Easy to Use

Kommentare: AlayaCare has been reliable, efficient and easy to use

Vorteile:

AlayaCare is easy to navigate and learn for those who are new to the system.

Nachteile:

Having to reopen visit screens after saving information.

Amazing software!

Kommentare: AlayaCare helped us streamline our scheduling, introduce time and attendance, access medical records in real time and saved us money in both peoplepower and paper costs.

Vorteile:

AlayaCare is miles ahead of its competition with user-friendly software that includes learn-as-you-go tutorials. Access to schedules and medical records in real time is a game-changer for home care.

Nachteile:

Nothing... this software is by far the best on the market for home care.

Easy to navigate

Kommentare: Customer service is quick to respond and acknowledge the problem. There are days we like it better than other others. We find it fairly easy to use overall but it is not with out its glitches and problems, especially since its most recent updates.

Vorteile:

It is easy to navigate, the colors work well. Many options for reports. The ability to attach documents to the chart.

Nachteile:

It is slow, forms do not open easily. The medication profile is not user friendly.

Nothing is perfect

Vorteile:

cloud based/accessible from any computer

Nachteile:

It is slow.it is not clear where to find the right data in data exploration

AlayaCare Review

Vorteile:

Find it very user friendly, has a lot of useful categories and tabs that we can usually find a great option to utilize. There's been great updates and releases and some helpful webinars.

Nachteile:

Would love to see a "duplicate product" feature on the Services tab as we often create very similar services and this would save filling out the entire form each time. SMS message reminders for virtual visits would be a great option as well.