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seit 15 Jahren bei der Softwareauswahl

Über AlayaCare

Als durchgängige Softwareplattform für die Hauspflege bietet AlayaCare innovative Produktlinien, um die Ergebnisse der Kundschaft zu verbessern.

Erfahre mehr über AlayaCare

Vorteile:

What I like most about AlayaCare is the ease of choosing shifts and the duties listed for each client for each home health aide.

Nachteile:

Limitation with API integration and automatic data updates.

Bewertungen zu AlayaCare

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,9
Kundenservice
4,1
Funktionen
3,7
Preis-Leistungs-Verhältnis
3,8

Weiterempfehlungsquote

6,9/10

AlayaCare hat eine Gesamtbewertung von 3,9 von 5 Sternen basierend auf 108 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (108)

Kristin
Kristin
Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

In Betracht gezogene Alternativen:

Best Homecare Software

5,0 vor 3 Jahren

Kommentare: Our company has increased its billing turnaround time through this system. We have also made our field staff happy by making everything real time (including ensuring that they get paid on time once paperwork is submitted).

Vorteile:

The ease of use by internal and external staff is amazing. They are constantly looking to improve the software to make it even better (if that is possible).

Nachteile:

The data exploration was cumbersome in the beginning as it has a lot to offer. With that being said, once you get familiar with it, it actually isn't as difficult as originally anticipated.

Emily
Owner / Director of Clinical Services in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

More of a Partner than a Vendor

5,0 vor 4 Jahren

Kommentare: Our experience with AlayaCare has been great. We have no intentions of switching to another provider. The AlayaCare team is committed to making the platform work, and work well, for their customers. If there's been something that we've needed, they've ever helped us to get it, or given us clear timeframes on when those items are road-mapped to be developed into the system.

Vorteile:

I absolutely love the customizable form builder and the workflows that can be adjusted related to those forms. It has allowed our business to create our own solutions to situations that are specific to our us. The drag-and-drop scheduling is great as well. Our new scheduler picked up on the system after 30 minutes of training on his very first day, and was able to start helping out our team right away. I also love the shift offers that can be sent out directly from AlayaCare. We send texts directly to multiple staff members for open shifts, and it is a huge time saver for us. The Waystar integration has been a blessing to us as well for sending our electronic claims to Medicaid. We can click a button in AlayaCare and our claims are received by Waystar instantly.

Nachteile:

The medications module. I cringe when I get a new or changed medication. It is time consuming (many fields are marked as required), and in current state, we are not able to make simple changes to meds such as changing the administration times of a medication without first discontinuing the med altogether and then re-entering the whole thing. The meds module also seems to load much more slowly than other modules in AlayaCare, so I often am sort of waiting for the page to load with my most recent changes.

Anthony
Act. Exec Dir in USA
Einzel- & Familiendienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Too top-heavy

3,0 vor 4 Jahren

Kommentare: Frustrating. I see the potential but the execution right now is not good overall. The Data Exploration module for large periods of time has been unusable, and our company lives and dies on reports to our funders. Whenever I complain about the data exploration problems, they offer solutions for a very hefty fee. This should be something they're fixing, not us.

Vorteile:

Employee tracking can be incredible. However, in areas with limited internet access, the off-line mode can be extremely unreliable. Data Exploration is intuitive and easy to use. Integration with other services can be a godsend.

Nachteile:

The one-day delay between data input and access to data exploration is a killer and inhibits all aspects of daily business, sometimes adding a week to an otherwise 30 minute process. The off-line mode for caregivers is unreliable and clumsy to use. Technical support is too bureaucratic, requiring multiple zoom meetings when a simple email exchange should suffice. I always have to repeat the problem multiple times, as often as ten, before getting an answer. More often than not, the answer is not a solution, but a promise to address it. Zendesk does not seem to be coordinated with the internal workings of Alayacare. To date I have not gotten an actual solution to a problem from Zendesk. Note tho, I am an advanced user and my problems are usually systemic. The last "solution" I got from Zendesk was not to use math in reports. Needless to say, all users need math. Data Exploration to a large degree does not work. It has been better of late, but for several months it crashed every morning with Alayacare witnessing it and having no real solution other than to use less math.

Bobbi
Program Manager in Kanada
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

AlayaCare software review

4,0 vor 4 Jahren

Vorteile:

The mobile software that be used on a smartphone is great. Love that it links to clients address and phone number. Clocking in and out feature is great.

Nachteile:

Would be more helpful if different client statuses could be colour coded. i.e. discharged clients in red etc. On the desktop mode it requires many clicks to get where you need to get to.

Mark
Executive Assistant in USA
Non-Profit-Organisation Management, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Upgrading our software experience

4,0 vor 4 Jahren

Kommentare: The largest business problem we were solving was selecting a solution that would allow ease of use for our field staff, including having all necessary forms online as well as allowing our hourly staff to use a mobile app to communicate with the home office.

Vorteile:

I like that this software is web-based and can be accessed easily if you have the link and proper credentials.

Nachteile:

Migrating data from our old system did not happen as expected. We assumed we could move our entire historical database over to ensure whenever we needed old information we had easy access to it. When it was time to do the data migration, we were advised that we had to truncate the history to a little more than 1 year.

Louise
CEO in USA
Krankenhausversorgung & Gesundheitswesen, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

HCR Home Care

3,0 vor 4 Jahren

Kommentare: While it has helped us with scheduling, the implementation has been more difficult than expected. We are looking forward to more changes/improvements in the near future.

Vorteile:

We appreciate the flexibility we have within the system.

Nachteile:

It has been a challenge to develop process work arounds to meet our needs. Custom report tool frequently doesn't provide access to what we need. Frequently experience sluggishness and time out errors.

Carey
Program Assistant in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

AlayaCare Review

3,0 vor 4 Jahren

Kommentare: I do feel that long-term this system will streamline our process if the adjustments we request are taken care of. However, it seems that a lot of tickets that we submit to Zendesk are met with a lot of pushback and insistence that these are not issues. It takes a very long time to get a result and sometimes we just get a "well that's how it is" answer which defeats the point of having a feedback option.

Vorteile:

Seeing a full schedule for employees/clients has been so helpful! We can see exact days they were paid for and when they did/didn't work immediately instead of going on a goose chase for a timesheet!

Nachteile:

The telephony option is honestly impractical. We can not view the shift until it is complete and it would be helpful if it was put on the schedule instead of being listed in Unapproved visits. We also have no use for the Service Duration. It creates a problem when transferring shifts from Unapproved visits to the schedule.

Irena
Home support coordinator in Kanada
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Alaya care usage review

4,0 vor 4 Jahren

Kommentare: Very hard in the beginning, Multiple bugs and the support was not great ( only on-line). After in face meeting most of the problems were resolved.

Vorteile:

I like the fact that my workers can access the information about the clients, can leave feedback regarding the service.

Nachteile:

Setting up service with different bill codes is clumsy and require multiple steps.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Loads of Potential

4,0 vor 4 Jahren

Kommentare: Great people to work with. Overall good product. Looking forward to announced imporvements

Vorteile:

The software is constantly improving and has many features that can help ease reporting, administration, and scheduling. Great date exploration tool to be able to build custom reports. Alayacare reps actively check in with clients to look for ways to improve and to maintain the relationship.

Nachteile:

Some great features announced in production, but implementation can sometimes take longer than expected. Depending on the industry, certain workarounds are needed. The accounting side of this software is ok, but leave room for improvement.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Unterhaltung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A good solution for most customers

4,0 vor 3 Jahren

Kommentare: Overall it's been pretty positive, albeit with some caveats. Technical frustrations have been noticeable but the excellent support people have made up for this to an extent--they even flew someone out to help us with onboarding.

Vorteile:

Form and report builder are easy-to-use for the most part, and are improving albeit rather slowly through updates. AlayaCare is an all-in-one tool for many healthcare providers, although has some issues for those who require more (see cons section). Data collection is very good and allows for identifying underperformance and bottlenecks within the company. Tech support is very courteous, friendly, and takes requests seriously.

Nachteile:

Some functions seem to be more complex to use than they need to be, for this reason I wouldn't call it intuitive for the most part--non-technical employees will almost definitely need training. Also, even though support is very friendly, it seems it often takes a long time for even the most simple of bugs get fixed.

Nina
REVENUE CYCLE ANALYST in USA
Krankenhausversorgung & Gesundheitswesen, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

GO WITH SOMETHING ELSE!

1,0 vor 6 Monaten

Kommentare: ALAYACARE HAS MADE MY JOB 1 MILLION TIMES HARDER!

Vorteile:

I WISH I COULD SAY SOMETHING POSITIVE ABOUT THIS SOFTWARE SYSTEM, BUT I DON'T.

Nachteile:

THOUSANDS OF CLAIMS HAVE TO BE ENTERED MANUALLY WHEN THE INFORMATION IS THERE FOR THEM TO GO ELECTRONICALLY. UNABLE TO FILTER CLAIMS ALPHABETICALLY, UNABLE TO EXPORT CLAIMS THAT ARE IN PREPARED STATUS, UNABLE TO UPDATE CLAIMS FROM PREPARED STATUS TO ANYTHING UNLESS ALAYACARE IS CONTACTED TO DO SO, UNABLE TO GET AN ACCURATE REPORT, AND THE LIST GOES ON.

Rebecca
Program Coordinator in Kanada
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

AlayaCare

3,0 vor 4 Jahren

Kommentare: Before our customer experience manager left, we had a much better time with the software. Once she and her associate were removed from our team, no one was appointed to assist us. As such, we have solely been relying on support tickets. There are aspects left incomplete that we need to be able to function properly. Aspects that AlayaCare had promised would be implemented before we went Live. It's been 8 months of being Live and those aspects are still incomplete.

Vorteile:

The tablet design for the PSWs/field staff is relatively easy and self-explanatory to utilize.

Nachteile:

It isn't well supportive of the CSS/transportation module, which is a large part of our organization. It has a lot of parts to it where it seems like there are unnecessary steps that could be reduced, as in our previous data software, CIMS.

Mona
Operations Director in Kanada
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Improve Existing Features

3,0 vor 6 Jahren

Vorteile:

The mobile app has been extremely helpful for our therapists.

Nachteile:

There are numerous features that need to be fixed. For example, discharge reasons cannot be alphabetized. The services list will auto-show 25 services per page instead of 100 services per page. Some of the KPI boxes do not work. The employee finder takes a long time to load. You cannot have certain symbols such as an apostrophe in the document name when uploading into attachments. It is extremely frustrating.

Rob
Project Manager in Australien
Verteidigung & Raumfahrt, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Ac Review

4,0 vor 5 Jahren

Kommentare: Can get a lot of knowledge outside of the schedulers head into the system

Vorteile:

The ability to match clients and caregivers, the regular updates and agile changes by the product team.

Nachteile:

Can be a lot of clicks and loss if Efficiency in the system

Angila
Program Director in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to navigate

3,0 vor 4 Jahren

Kommentare: Customer service is quick to respond and acknowledge the problem. There are days we like it better than other others. We find it fairly easy to use overall but it is not with out its glitches and problems, especially since its most recent updates.

Vorteile:

It is easy to navigate, the colors work well. Many options for reports. The ability to attach documents to the chart.

Nachteile:

It is slow, forms do not open easily. The medication profile is not user friendly.

Danka
Manager in Kanada
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Nothing is perfect

3,0 vor 4 Jahren

Vorteile:

cloud based/accessible from any computer

Nachteile:

It is slow.it is not clear where to find the right data in data exploration

Jeff
President in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good-2-Go West Review

4,0 vor 4 Jahren

Kommentare: Excellent customer support during start up.

Vorteile:

Scheduling, billing uploads, functionality, single source for managing our business

Nachteile:

Not as intuitive as other software, most reports are not customizable and won't allow us to indentify our business

Stacy
Operations Manager in USA
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Alayacare Review

5,0 vor 4 Jahren

Vorteile:

We were using four separate systems and Alayacare allowed us to consolidate our needs into one. We now have one place for caregiver management, client management, , compliance, scheduling, matchmaking for scheduling, payroll, billing. The reporting functionality is lightyears ahead of what we had before and offers comprehensive reporting quickly.

Nachteile:

Overtime calculations aren't automatic, compliance isn't a separate section and is built into the skills and qualifications section for employees, no push notifications for shift offerings.

Sherisse
Volunteer and Friendly Visiting Associate in Kanada
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Alayacare Review

5,0 vor 4 Jahren

Kommentare: Overall a good experience.

Vorteile:

Ability to manipulate the software to suit the needs of the program.

Nachteile:

Creating Reports is a little tricky but with more training I'm sure it will get easier.

Melanie
Care Manager in USA
Einzel- & Familiendienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great start up

3,0 vor 4 Jahren

Vorteile:

It was a new product, so I appreciated the ambition and excitement of the developers

Nachteile:

The product launched too early and there were too many complications and task duplication within the software- so not very intuitive or user friendly, way too complicated in areas it shouldn't have been

Benita
Office Manager in Kanada
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Alayacare versus old fashion way

3,0 vor 4 Jahren

Kommentare: It is a real time saver!

Vorteile:

It is a good product. A lot of steps to do some of the simplest things, a learning curve thats for sure. But end result is very good.

Nachteile:

The buttons need to stand out more. Colors are very flat and undistinguishable.

Sacha
Director Operations in Australien
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Better Outcomes - happy to share

5,0 vor 5 Jahren

Kommentare: See pro’s!
Lots of support from the team, continues to evolve and respond to changing environment and needs in Australia.

Vorteile:

Allows my team to spend more time caring less time on paperwork, ensures communication sharing of clients needs and likes which allows us to make their lives better! Simple work flows, Easy of use, customer support, proactive team always looking to improve and eclipsed product.

Nachteile:

Not much - maybe the colour? We are all about PINK so orange kind of clashes

Kelly
Business System Support in Australien
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Attractive product with heaps of functionality

4,0 vor 5 Jahren

Vorteile:

The product is easy to use and Navigate. Alayacare has a lot to offer and is easily adopted by users.

Nachteile:

Data Exploration has amazing reporting potential but the speed is often lacking and more functionality and customisation could be added.

Jami
Transportation scheduler, it lead, business intelligence in Kanada
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great

5,0 vor 6 Jahren

Kommentare: Theres so many opportunities with the software to make your business better.

Vorteile:

In real time, time keep, data and the newest features to making the system better

Nachteile:

Sometimes can be slow and frustrating when working in a busy setting

Marie
Medical records report officer in Kanada
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Alayacare user

5,0 vor 4 Jahren

Kommentare: after all changes are good and upgrade does make things better

Vorteile:

it is very easy to use and I like the software a lot

Nachteile:

changes just because I get use to what I started with