Bewertet am 21.10.2019
I never give a top star rating for anyone, but TD really is that good.
Vorteile: First off, their customer service is perfect. Again, I don't usually review in those terms, but I can't say enough good things about them. They're real people, they respond very quickly, professionally, and they're friendly. If I had to use one word to describe their customer service members, it would be ACCESSIBLE. The service, for our needs, was exactly what we needed and at an appropriate rate. We moved abroad for a temporary period of time but didn't want to lose our numbers (nor did we want to pay the rate of a "normal" carrier for the time we were away). We used the pay-as-you-go plan, which included saving our numbers, forwarding our calls and texts. If we wanted to answer the forwarded calls in real-time, then there were additional fees. If we wanted the calls to go to voicemail, then we'd get an email with the recording. Our texts also came to us over email. The emails with our VMs and texts were prompt and accurate. It was such an EASY service to use and has all the right features. My husband and I have moved abroad again and have signed up with TD. I really can't say enough good things about this company. The software, price, and customer service are all on point.
Nachteile: The only drawback was that when we finally decided on a carrier upon our return, it turned out TD wasn't able to work with them. I think that's the case with only one carrier, so we easily found an alternative. It was annoying at the time, but not too big a deal.
Bewertet am 5.4.2019
Bad information on onset of services which in the end cost more than I saved
Kommentare: I ported my number from cricket to tossable digits for my trip to south america for 5 months in order to save my number of 20 years which is tied to my business and a lot of word of mouth referrals. I did not want to pay for cricket while abroad while not be able to use it. It seemed like a great solution. They assured me that I could port it back when I returned. However, as it turns out one can't port back to cricket. One can port back to t-mobil or AT&T or Verizon. All of which are more expensive and require me to buy a new phone which I don't need. Cricket can use my existing phone but I need a new number. So I thought perhaps I could forward calls from tossable digits to this new cricket number but then I not only would I have to keep paying them a monthly fee but also pay per minute for every forwarded call. The whole point of this was to save money not spend more. When I tried to complain on their chat I get no response and just taken to the the review of chat page. This happened several times once we got to the point where they have no answer for me. They just don't respond and disconnect the chat. Nice.
Vorteile: was a way to save my number while abroad without paying for my cell phone service that I could not use. The problem - did not work as they claimed and i could not port my number back.
Nachteile: Could not port my number back to my carrier even though they said I could before I purchased their services. also glitches in system - did not receive emails for voice mail after a few months. they never could fix it. Cumbersome interface with time consuming functionality.
Antwort des Softwareanbieters
von Tossable Digits an 26.9.2019
Hi Joe --
We understand and are aware of the issue with Cricket -- they will not accept ports from a wireline carrier, only from a US Wireless carrier. Unfortunately, this is a Cricket problem, not a Tossable Digits problem. You would have had the same problem using any of our competitors as well.
Our Support Docs explain porting to Cricket. We also warn you of this on or Porting Form so you can stop before you port the number.
You can learn more about porting a wireline number to Cricket here:
Live Chat is open Monday-Friday, 9am-1am US EST.
The agent you worked with provided unacceptable mediocre support and is no longer with us. I called you and left a Voicemail apologizing on July 23, 2019.
We do think that ~$25 for our service for 6 months plus $15 to port from us to T-Mobile and then to Cricket is still a good deal. Reply & we'll give you $15 back.
Try us out! Use Promo Code CAPTERRAREVIEW19 for $1 Port or 50% off!