Faveo Helpdesk Erfahrungen

Funktioniert einwandfrei

Vorteile:

Das Ticketsystem ist echt super und verständlich. Schnell einsatzbar

Nachteile:

Der Support ist echt super! Das System ist sehr einfach zu bedienen und zu installieren

Faveo Helpdesk has an Incredible Knowledge and Email Management Functions.

Kommentare: Contacts management platform with easy features and the communication strategies and the collaboration using the product can help improve business productivities.

Vorteile:

Perfect platform offering effective Remote services and the Call center management with Faveo Helpdesk is amazing.Creating data reports and customer engagement is perfect and its documentation and workflow management capabilities are very helpful.

Nachteile:

Simple client data and communication platform and as for me Faveo Helpdesk has been an incredible tool with no problems.

Review of Favep Helpdesk Enterprises - Vostok

Vorteile:

Favep Helpdesk Enterprises is a helpdesk software solution designed for medium to large businesses looking to streamline their customer support operations. With an array of features like ticket management, automated workflows, and robust analytics, it promises to enhance the efficiency and responsiveness of support teams.

Nachteile:

1. automated Workflows, widgets, Task integration etc..

Customer Review - Faveo

Kommentare: Currently, the overall experience is average, with a wait for solutions to numerous issues and concerns about ease of use.

Vorteile:

Ticket Management, Customisation of each functions, API Integration.

Nachteile:

Too many glitches, slowness on platform, poor email communications and various bugs

Service Desk easy and powerful

Vorteile:

The easy to use approach and the fast graphical interface

Nachteile:

We haven't received any issues. There is no issue as of know

Faveo Review

Vorteile:

Good for managing issues from client side.

Nachteile:

the frequent version updates will affected our system workflow.

Key Features

Kommentare: Faveo Helpdesk is a powerful and flexible customer support solution that can significantly improve customer service operations. Its comprehensive features, coupled with customization options and automation tools, make it a valuable asset for businesses looking to enhance their support processes. While there may be a learning curve for some of its advanced features, the overall benefits make it a worthwhile investment.

Vorteile:

Comprehensive ticket management system User-friendly interface High level of customization Supports multiple communication channels Integration with third-party applications

Nachteile:

The initial setup and configuration can be time-consuming Some advanced features may require a learning curve additional customization may be needed

Faveo Helpdesk Brief Review

Vorteile:

The team liked Faveo Helpdesk's ease of access and functionality. It serves its users well by helping them track the status of the tickets, as said by their personal reviews. Aside from that, Faveo's support team is one email away from resolving issues.

Nachteile:

Despite the ease of access and functionality, Faveo may sometimes stumble upon updating issues which can cause inconvenience to the consumers.

Very Good Product for Internal Helpdesk

Vorteile:

Ticket Management, Options to Integrate with Azure AD.

Nachteile:

The product Lacks capability to build custom workflows based on products support you offer

General Review after support

Vorteile:

Immediate support from the help desk support team.

Nachteile:

Product features which was expected is not available

Effective Remote Access Control and Ticket Management Platform.

Kommentare: Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports.

Vorteile:

Faveo Helpdesk is very easy tool for multiple project contacts management and the Call Center management functions are excellent.The platform also has great Automation capability and easy to communicate and access data from remote areas securely and easy.

Nachteile:

For me i got nothing against Faveo Helpdesk because even all the features are quite simple to custom and get started with the product.

Helpdesk Review

Vorteile:

Easy tracking on the support for projects

Nachteile:

there is nothing that i don't like about Faveo Helpdesk

Faveo Helpdesk review

Vorteile:

Faveo is easy to use, user friendly, Fast Respond, Best ticket management we used.

Nachteile:

Time different from Indonesia make it a bit hard coordination

Helpdesk Review

Vorteile:

It's a good service portal designed for the ease of use so customer can easily connect with us without getting to connect on calls.

Nachteile:

Nothing as of now, everything seems to be fine.

Support

Kommentare: Good

Vorteile:

Remote connection and resolving issues quickly

Nachteile:

We have completed azure ad integration and imported the users in to Faveo platform. But we couldn’t login with the imported users credentials in API. Request your urgent support to resolve this issue.

Good Product budget friendly

Kommentare: I have overall good experience with Faveo, except some, which is obvious while using any product, in my opinion if we discuss together then obviously we will overcome this.

Vorteile:

Its good product, however i would some fore features which needs to be implemented. Other companies like Freshdesk has already implemented these features.1. Live Chat.2. BOT (Whatsapp, telegram)3. Internal chat between employees.

Nachteile:

1.In my opinion Support during night time will be more helpful, because businesses where 24x7 environment present they to to deploy or upgrade or troubleshoot during less rush hours which is available only in night time.2. Need more transparency in terms of business.

Friendly use Helpdesk system

Vorteile:

Friendly use the support response is quick

Nachteile:

Some features can be improve.in the software

Faveo Helpdesk Feedback

Kommentare: I am happy

Vorteile:

Has all the reqd features for Helpdesk needed for our purpose.

Nachteile:

Can't put it up right now. i will update later on this.

Faveo Helpdesk Review

Vorteile:

Cost effective and quite comprehensive features

Nachteile:

A more dynamic form builder feature rather than a linear/static form

Helpdesk review

Vorteile:

Fast response when submitting tickets, frequent updates

Nachteile:

The system occasionally has some bugs after updates but these are quickly fixed.

faveo at qrsolutions

Vorteile:

the software is easy to use and support is quick

Nachteile:

nothing at the moment, the software works fine

Best affordable solution

Vorteile:

Pricing, in the past I used zendesk and Faveo replace this perfect with les as 10% of this price.Wen I have need the support is fast and solve any problems as fast as possible.

Nachteile:

I dont encountered any cons at this moment I`m very satisficed with Faveo.

Faveo Helpdesk Review

Kommentare: Overall its a good product. Recommend to use it.

Vorteile:

Easy to use. Raghav from support team takes the ownership and completes the task. He is available when ever he promise to be.

Nachteile:

Need to chase the marketing team for info.

Great Product. I would recommend.

Vorteile:

Ease of use. Easy to instruct users on how to place tickets.

Nachteile:

There's nothing I can complain about at this time.

Review

Vorteile:

Cost compared to other alternatives. It provides the basic ticketing functionality required.

Nachteile:

Some functionalities do not work, or are not easily configurable by the admins. Needing the supplier to make changes in the code.