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seit 15 Jahren bei der Softwareauswahl

Über Faveo Helpdesk

Ein quelloffenes ticketbasiertes Supportsystem mit Wissensdatenbank. Es wurde speziell für die Bedürfnisse von Start-ups entwickelt.

Erfahre mehr über Faveo Helpdesk

Vorteile:

Remote connection and resolving issues quickly.

Nachteile:

Some options used in admin panel are confusing.

Bewertungen zu Faveo Helpdesk

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

8,5/10

Faveo Helpdesk hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 100 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (100)

Tobias
IT system engineer in Deutschland
Unterhaltung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Funktioniert einwandfrei

5,0 letztes Jahr

Vorteile:

Das Ticketsystem ist echt super und verständlich. Schnell einsatzbar

Nachteile:

Der Support ist echt super! Das System ist sehr einfach zu bedienen und zu installieren

Antwort von Ladybird Web Solution

letzten Monat

Thank you for choosing us & your valuable feedback Tobias. We'll work to meet your needs.

Anmol
Anmol
Founder & CEO in Indien
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Very comprehensive help desk software at such a low price

5,0 vor 3 Jahren

Kommentare: We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets.

Vorteile:

The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+.

Nachteile:

Feature wise there doesn't seem to be anything missing. At least we haven't needed a new feature so far. We've had issues couple of times when things were not working as expected but they were resolved promptly.

Antwort von Ladybird Web Solution

letzten Monat

Thank you for choosing us, Anmol. We're constantly improving our features to enhance your experience even more.

Adriana
Enterprise Processes in Mexiko
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Robust and intuitive solution

5,0 vor 4 Wochen Neu

Vorteile:

Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests, making it an excellent choice for businesses of various sizes. Its user-friendly interface and customizable features allow for efficient ticket management, tracking, and resolution, ensuring a streamlined workflow. Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and support team productivity. Additionally, its reporting and analytics tools provide valuable insights into performance metrics, helping organizations continually improve their service quality. Overall, Faveo stands out as a reliable and efficient helpdesk tool, catering effectively to the dynamic needs of customer support operations.

Nachteile:

Developing a mobile app specifically for customers would greatly enhance user experience, providing them with easier access to support, real-time updates on their tickets, and a more convenient way to interact with the helpdesk. Enhancing these areas would further solidify Faveo's position as a comprehensive and versatile helpdesk solution.

Antwort von Ladybird Web Solution

vor 4 Wochen

We're thrilled to hear you had a positive experience with us! Your feedback is invaluable. Thank you for your support.

Vipin
Technical Manager in Katar
Einzelhandel, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Review

3,0 vor 12 Monaten

Kommentare: Satisfied with the support .

Vorteile:

Future and Pricing is better compared with the alternative products

Nachteile:

Complex Menu and admin controls. Admin menu and controls need to be aligned in a better way to manage from user end.

Antwort von Ladybird Web Solution

letzten Monat

Thank you for choosing us, Vipin. We're constantly improving features to enhance your experience even more.

Davide
System Administrator in Italien
Maschinerie, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Faveo Service Desk

5,0 vor 4 Monaten

Vorteile:

It's fast and reliable ticket system, license management is interesting. Great support from developer

Nachteile:

Remote desktop is not implemented yet and could integrate an IT project management

Antwort von Ladybird Web Solution

letzten Monat

Thanks for your feedback Davide. We're happy you find Faveo fast, reliable, and appreciate your praise for our license management and support. We're taking note of your suggestions regarding remote desktop and IT project management integration for future improvements.

Wissam
NOC Manager in Libanon
Telekommunikation, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

BMB Faveo Review

5,0 vor 4 Monaten

Vorteile:

Great support Professionals team members Great features Customizable

Nachteile:

So far nothing, we still need to use it for longer time to see if any

Antwort von Ladybird Web Solution

letzten Monat

Thanks for your feedback Wissam! We're thrilled to hear you're enjoying our support, features, and team. Looking forward to continuing to serve you better.

ArunKumar
HR Personnel in Indien
Regierungsbeziehungen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Implementation In Process

4,0 vor 7 Monaten

Vorteile:

We are able to understand the options easily while configuring the tool

Nachteile:

Comparing to the other helpdesk we are using Configuration is bit complicated

Antwort von Ladybird Web Solution

letzten Monat

We are glad you find Faveo Helpdesk ease and we will work to meet your needs, ArunKumar.

Mohamed
Computer programmar in Vereinigte Arabische Emirate
Computer-Software, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Review of Favep Helpdesk Enterprises - Vostok

5,0 letzten Monat Neu

Vorteile:

Favep Helpdesk Enterprises is a helpdesk software solution designed for medium to large businesses looking to streamline their customer support operations. With an array of features like ticket management, automated workflows, and robust analytics, it promises to enhance the efficiency and responsiveness of support teams.

Nachteile:

1. automated Workflows, widgets, Task integration etc..

Antwort von Ladybird Web Solution

letzten Monat

We're thrilled to hear you had a positive experience with us! Your feedback is invaluable. Thank you for your support.

Muhamad Wijaya
Operation Analyst in Indonesien
Lebensmittelproduktion, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Faveo Helpdesk Review

4,0 letzten Monat Neu

Vorteile:

Ease of use for new employees, affordable price compared to other helpdesk system

Nachteile:

The service often goes down due to license issue. Customer support response was slow, but it is getting better year to year

Antwort von Ladybird Web Solution

letzten Monat

Thank you for highlighting Muhamad Wijaya! We're enhancing our support response for an even better experience.

Richa
Founder and CEO in Indien
Unterhaltung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best helpdesk sofware

5,0 vor 2 Monaten

Kommentare: Team is very quick to respond. Understand challenges and provides immediate solutions.
The navigation and management of the software is very simple as compared to other softwares

Vorteile:

Ticketing dashboard - it's plain simple to use and is great for customers

Nachteile:

Honestly nothing - it's a rich ocean of features. For a startup like is - it was a buffet at such a neat price

Antwort von Ladybird Web Solution

letzten Monat

Thank you Richa, for your kind words. We're glad to hear that you find our team responsive and our software easy to navigate.

Deep Shankar
Principal Consultant in Indien
Computer- & Netzwerksicherheit, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Very Good Product for Internal Helpdesk

4,0 vor 2 Wochen Neu

Vorteile:

Ticket Management, Options to Integrate with Azure AD.

Nachteile:

The product Lacks capability to build custom workflows based on products support you offer

Antwort von Ladybird Web Solution

letzte Woche

Thank you for choosing us Deep Shankar & your valuable feedback. We're constantly improving features to enhance your experience even more.

Mark
Business Systems Consultant in UK
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

High value, scalable helpdesk solution.

4,0 letztes Jahr

Vorteile:

Deployment was straightforward and it's very customisable. The interface is responsive. Workflow controls are comprehensive. Many of the agents using Faveo actually like using it. Support has always been brilliant and attentive. It's an extremely high value proposition for many helpdesk functions.

Nachteile:

In my experience, the Service Desk related features feel immature and aren't feature-rich enough for some uses / situations. With time I'm sure they'll develop into something very useful. But the negative is that this will take time in my opinion. If you want straightforward helpdesk functionality, Faveo is a good contender.

Antwort von Ladybird Web Solution

letzten Monat

Thank you for helping us improve, Mark. We value your input and look forward to delivering an even better experience.

Shamir Ali
Lead System Engineer in Indien
Informationstechnologie & -dienste, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Faveo Helpdesk Review

4,0 letztes Jahr

Vorteile:

Easy to access logs and Agent helpdesk, User friendly.

Nachteile:

Need to improve on Reports , ie., Changes and Asset Management there is no option to have more columns

Antwort von Ladybird Web Solution

letzten Monat

Thank you for helping us improve, Shamir Ali. We value your input and look forward to delivering an even better experience.

Marc
Directeur in Niederlande
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Helpdesk review

4,0 vor 11 Monaten

Vorteile:

Fast response when submitting tickets, frequent updates

Nachteile:

The system occasionally has some bugs after updates but these are quickly fixed.

Antwort von Ladybird Web Solution

letzten Monat

Thanks for your valuable feedback. We're continuously enhancing features to further optimize your experience.

Ayodeji
IT System Administrator in Nigeria
Bildungsmanagement, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Reliable, Efficient & Comprehensive Solution

5,0 letztes Jahr

Kommentare: Fabulous

Vorteile:

Multi-channel support, Knowledge Base, Customization & Automated Response

Nachteile:

Might be overwhelming to a newbie but with persistence will catch up

Antwort von Ladybird Web Solution

letzten Monat

We're glad you find Faveo Helpdesk's ease and we'll work to meet your needs, Ayodeji.

Bassel
Information Technology in Vereinigte Arabische Emirate
Bankwesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Helpdesk review

5,0 vor 12 Monaten

Vorteile:

ease of functionalityGood supporteasy to use

Nachteile:

help desk is working for now ,nothing for now

Antwort von Ladybird Web Solution

letzten Monat

Thank you for choosing us, Bassel and taking the time to share your feedback.

Dea
Analyst in Indonesien
Essen & Trinken, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

One Complete Package of Ticketing System

4,0 vor 2 Jahren

Vorteile:

Faveo is one complete package for ticketing system. The best thing we are looking for is the displayed dashboard and built in report management, it's very insightful. Besides that, the customizable email notification, authentication system that integrated to LDAP and the workflow settings really helped us.

Nachteile:

the status setting is resolved & close on the ticket is difficult to customize according to our need.

Antwort von Ladybird Web Solution

letzten Monat

Thanks for choosing us, Dea. We're continuously enhancing features to further optimize your experience.

Anumol
Software Engineer in Indien
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

We highly appreciate the effort done by Parag to resolve the issue, even though it took almost 2 day

4,0 letztes Jahr

Vorteile:

The faveo support desk Services and support are good

Nachteile:

in this application unable to modify the features user friendly. I have already asked for one modification but it is not supported this.

Antwort von Ladybird Web Solution

letzten Monat

Thank you for choosing us, Anumol. We're constantly improving features to enhance your experience even more.

ida
Business Analyst in Malaysia
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

fast respond

5,0 letztes Jahr

Vorteile:

fast respond and easy to communicate. the PIC help me until its done

Nachteile:

please provide language pack for Bahasa Malaysia. thanks

Antwort von Ladybird Web Solution

letzten Monat

We understand the importance of providing localized support, Ida and will certainly take your feedback into consideration for future updates.

Bharath
Product Manager in Indien
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great to Excellence

4,0 vor 6 Monaten

Vorteile:

Ease of use Dashboards A multitude of options are available for customizing as per our requirements Reports

Nachteile:

Configuration - Setting up the systems requires lot of manual work Bulk upload options for set-up Option to export master data is not available

Antwort von Ladybird Web Solution

letzten Monat

Thanks for choosing us Bharath! We're delighted by your satisfaction with Faveo Helpdesk's usability.

Tomasz
Senior System Engineer in Polen
Computer-Hardware, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Faveo Faveo

5,0 vor 5 Monaten

Vorteile:

Easy of use, intereface, greate support.

Nachteile:

All is great. All is great. All is great.

Antwort von Ladybird Web Solution

letzten Monat

We are glad you find Faveo Helpdesk ease and we will work to meet your needs, Tomasz.

Sambodhi
Customer Success Associated in Indien
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Value for money

4,0 vor 11 Monaten

Vorteile:

Faveo provides unlimited users/agents where most of the ticketing softwares in the market charge according to the number of user licenses.The platform is easy to use with a simple and minimalist UI. Easy to integrate and onboard users.

Nachteile:

There is a scope for improvement on the support end, a few recurring issues could have been provided with better resolution and timely communication. A few functionalities could be made more flexible like multiple assignments on a ticket.

Antwort von Ladybird Web Solution

letzten Monat

We sincerely apologize for any inconvenience you’ve experienced with our support Sambodhi. We are committed to improving our platform and services and hope to exceed your expectations in the future.

Josias
IT Assistant in Costa Rica
Medizinische Praxis, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Faveo HelpDesk review

5,0 vor 11 Monaten

Vorteile:

Price vs. functionalities Easy to useGreat documentationSupport

Nachteile:

Report functionalities can be better. Languages should be applied for all the system (ex: Dashboard labels...)

Antwort von Ladybird Web Solution

letzten Monat

Thank you for choosing us, Josias and taking the time to share your feedback.

Craig
Systems Administrator in USA
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Excellent product that should not be overlooked!

5,0 vor 6 Jahren

Kommentare: I would consider this a "rising star" in the world of helpdesk solutions. Looking forward to their planned SaaS version coming up later this year!

Vorteile:

We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them! There were a few roadblocks but the team pulled it off. They were more than happy to help us with getting all the email templates to look very similar between Spiceworks and Faveo, and ensured that all the little quirks arising from the migration process were ironed out.

Nachteile:

Bit of a learning curve, but that goes with the territory because it's not a basic helpdesk system. It's worth it!

Antwort von Ladybird Web Solution

letzten Monat

Thank you for your valuable feedback, Craig. Your suggestions are important to us, and we are continuously working to enhance our services.

Sergio
SAP Consultant in Portugal
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Health monitor

4,0 vor 11 Monaten

Vorteile:

Ease of configuration of all the platform

Nachteile:

Some limitations in the email fetching tickets

Antwort von Ladybird Web Solution

letzten Monat

Thank you for your feedback, Sergio. We're glad you found the configuration easy and we'll work on improving email ticket fetching.