AZZLY Rize Erfahrungen

Azzly Review

Vorteile:

The flow of information from one screen to the next. The availability of information without having to leave the chart.

Nachteile:

Haven't found anything yet. So far everything that we have asked for Azzly has a solution. I will have to let you know once we are working full-time in the system.

Customer Satisfaction

Kommentare: AZZLY is helping us streamline our clients and billing processes.

Vorteile:

AZZLY is easy to use and we love the added features.

Nachteile:

Sometimes it takes a while for screens to load.

Updated review

Kommentare: We're still waiting to see. Personnel are exceptional. Product currently needs a lot of attention from developers to have the product that is being promised.

Vorteile:

The staff at Azzly are very professional and easy to work with. They are pleasant and never act as if reaching out is an imposition to them.

Nachteile:

The hours needed to assure accuracy of report data and waiting months for resolution to problems is not conducive to us being able to run our business efficiently

Partners

Kommentare: Azzly takes you into their space as more than partners on this journey. Their inclusivity makes you feel more like family. As such, they are extremely supportive to ensure the success or not only your business but more importantly, the success of your patients and clients.

Vorteile:

The support we receive from Azzly is fantastic. We've asked and they've provided. From initial demonstration through Project Management, Azzly has supported with their expertise along the entire journey.

Nachteile:

Can be challenging to understand first time out but with practice, the process flow becomes easier.

Exceptional Platform

Kommentare: Very positive. Environments are constantly changing and Azzly supports being able to improve with these changing conditions. Actually encourages it. Allows the user to feel closely tied to the success of the product developers and owners.

Vorteile:

Too many to list. Supports our needs, customer service is very responsive, steady communication flow of any upcoming industry changes, user friendly once the user is acclimated, easy learning curve, multiple features, listens to customer advice for improvements...and more.

Nachteile:

Need some additional changes to existing process flow perhaps. Need some a few forms linked.

Versatile and well developed

Kommentare: We have been able to collaborate with our team 1000% better for better delivery of service and communication to insurance companies.

Vorteile:

Secure online and very functional. We are a smaller company and have some specific needs that AZZLY has done a fantastic job of delivering solutions proving that we are important to them as a customer.

Nachteile:

The only thing that I find challenging is the printing of medical records.

Ongoing challenges

Kommentare: For as much as it costs, I would expect something amazing. AZZLY is not amazing. When it works, it's okay. I dread receiving an email notification that updates are coming because that frequently results in glitches that prevent clinicians from being able to document their sessions in real time or in the case of the most recent update, have to recreate work they've already done. I have seen hours of work disappear from the screen, only to have to be reentered. This has resulted in clinicians having to be paid for additional work hours because AZZLY wasan't working during their scheduled hours. I have been treated condescendingly by support staff when the software was not functioning. I am not aware of AZZLY offering to cover any of the additional costs or even to credit any of the fees when their software falls short, just an embarrassed apology from customer service.

Vorteile:

I can access my work from any internet connection

Nachteile:

It is not user friendly and frequently causes decreased productivity.

Simple...in both good and bad ways.

Kommentare: We are not thrilled with the experience thus far. There were promises made by the Azzly Team that have not been upheld. It is not an effective EHR for us. Had we known then what we know now, we would have never purchased this EHR.

Vorteile:

It is very easy to navigate. If you have used electronic health records in the past you will instantly notice how simple it is to navigate.

Nachteile:

The system itself is not conducive to working in a behavioral health group home. It does not have any where near the amount of features that it should to really be effective. The Azzly Team also does not help much when it comes to helping edit to system to better fit your needs...despite that being a selling point in the purchasing process.

Innovative software with amazing customer service!

Kommentare: Azzly helped our company consolidate multiple systems so that all our information is in one location. It has also helped our staff stay on top of charting, insurance authorizations, and so much more. But my favorite feature is definitely the customer service we receive when we have an issue. The staff at azzly are amazing! They quickly to respond to any question, problem or request we might have. Thanks Azzly!

Vorteile:

Tracks authorizations Staff communication is built in Secure email and fax direct from azzly

Nachteile:

No sorting option for payments recieved for each therapist/doctor There is not a box for patient name in the SEOB tab when entering insurance payments

Medication Management forte'

Kommentare: We had plenty of issues when we started Azzly. However, the training folks there are very responsive. Day or night. And because they listened to unique issues with medication management, that's their forte' for sure

Vorteile:

medication management. They listened and delivered on medication management. Almost immediate response to issues.

Nachteile:

system inconsistent at times. And occasional loss of a note/form, however, the new RIZE system will most likely alleviate that.

Flexible and Affordable

Kommentare: We have had a great experience working with the Azzly team. [SENSITIVE CONTENT]
worked with us through the form development and implantation process. She was always quick to respond to our questions and concerns. Since implantation we have needed some forms revised to meet new standards and [SENSITIVE CONTENT] has been great on getting those requests processed quickly and accurately.

Vorteile:

Flexibility--We are a rather small nonprofit that was one of the last few facilities still operating with paper charts. Azzly Rize allowed us to take the majority of our forms and make them electronic. By doing this our staff was able to transition from paper easier due to the familiarity of the forms. We also like that the program is web based so there is no software to install and keep updated. Anywhere there is internet, you can have access to Azzly.

Nachteile:

Currently Azzly doesn't have the ability to the take entered data and prefill like fields. While this feature would be great, coming from paper it was not something we were sacrificing when we selected Azzly Rize for our Electronic Health Records.

We are committed to Azzly

Kommentare: Customer support is absolutely a must for our organization. We rely on experts in the field. We don't have time to know everything about everything. We find people we trust who know how to do what we don't know how to do. Azzly is one of those experts who we have learned we can trust. They are a member of our Team. When a Therapist has a problem entering in a note or changing a diagnosis, Azzly is who they call and the problem is resolved. If the Billing Specialist is having a problem getting a claim to process, Azzly is who she calls and Azzly support team is there to help her figure it out. Is Azzly problem free - NO, however, they are committed to helping us work out any "bugs" in the system and/or tailor the program to meet our specific needs.

Vorteile:

It is an "All in One" program; combines Scheduling, Financial, Clinical, & Medical charting

Nachteile:

For some reason, when a client pays for services, even though we enter the Therapist's name we cannot pull a report that shows what has been paid by Therapist. We pay our therapists based on what was paid for the month and we have to manually calculate it. I really don't understand why we can't pull a report sorting by Therapists paid.

Awful EHR

Kommentare: We went with Azzly because we were promised so much more than our previous EHR. While the physical appearance may have been more modern, the system itself felt like it was running on dial up internet. Access to charts and different charting elements was not always possible. Notes were deleted, times and dates on notes were changed without our knowledge or permission. Customer service assured us we were their "number one priority"... we were not. Some issues still exist. Customer service attempted to say everything was "user error', and while I will admit there were some occasionally, a good majority of the issues were on the software side.

Vorteile:

At one point there were positive things I could say about Azzly... I cannot currently think of anything positive.

Nachteile:

Everything. From the "display" issues, to the customer service, to the inability to access the system at times.

Troublesome

Kommentare: It's been very negative. There are times it's as if the plane is being built in the air and there is no concerted effort to plan before doing something. I wish I didn't have to use this EMR system and I would never recommend this system to anyone or any organization.

Vorteile:

I like the colors of the logo. But not much else.

Nachteile:

It is incredibly slow. Medical records take very long to pull. The page becomes unresponsive within my browser. From the eChart screen, I am not able to search for a new patient, so I have to go back to the home screen, search for a client, and then go into their eChart. Even small things like - if you check the box that says "Remember Client ID" the customer ID doesn't save. It's the small and big things.

Don't buy this software

Kommentare: Very poor. Would not recommend this program in increasing efficiency or functioning.

Vorteile:

I do appreciate that the team can email Azzly and get a response directly from them instead of going through a customer service department.

Nachteile:

SLOW SLOW SLOW. No matter how efficient the user is, one can only be as fast as the software. This software has greatly decreased our teams efficiency due to the waiting time you experience just trying to complete a simply note on a client's chart. User's have to frequently log out and log back in in order to get it running smoothly again. Several incidents of lost documentation which were not a result of user error, but Azzly could not recover these documents. Slow response time on fixing issues in their system. Team moral has been impacted due to inability to get their jobs done while waiting on the software.

A clinical EMR review

Vorteile:

I have worked with several EMR programs though out my career and most feel like are developed by programmers and the clinical staff have to adapt to conform what the software is capable of. Azzly has worked closely with our team to help develop an intuitive EMR that feels like it was developed by and for Clinicians. The process has been very supportive and they have worked diligently to implement special requests, making the software feel like our own.

Nachteile:

I do not believe any EMR will meet 100% of an agencies desires, but I am unable to nail down any significant cons due to the technical support they provide and the lengths they have gone to help customize the system to our specific needs.

Customer Support prompt and thorough

Kommentare: AZZLY support has been thorough and prompt. They work quickly to help resolve issues and work through customer problems.

Vorteile:

The ability to navigate throughout a client's chart with ease to locate specific documentation.

Nachteile:

Updates that can make documentation tedious at times. May not be necessary for all departments.

Rize Review

Kommentare: I want to say the staff is absolutely wonderful, they are available at all times and quick to respond. They are very friendly and professional.

Vorteile:

Easy to use and navigate, and the company is always working hard to make improvements. The staff listens to feedback and seem genuinely concerned to resolve any issues.

Nachteile:

Information that you are currently entering can be lost if connection to internet is broken Documents have to be locked before you sign.

Azzly is no good for medical use

Kommentare: Negative and frustrating

Vorteile:

Not very much. I have experienced more frustration than positive outcomes.

Nachteile:

Too many steps to write orders No pop-up type alerts for allergies, orders No ability to have treatments on EMAR or anywhere they can be scheduled Overall too slow in switching screens Delays in medication administration due to Azzly being down at times Often have had to call support after updates

One Stop software product with everything you need to run your Psychotherapy practice

Kommentare: Overall experience very positive; able to completely run my practice with this software

Vorteile:

Multiple features to address all aspects of running a practice. Tech support readily available and very helpful.

Nachteile:

At times adapting to new updates is challenging; but I understand a necessary part of an evolving software program.

Unbelieveable

Kommentare: Poor

Vorteile:

Once the option to upload documents was finally able to use, this feature is the most user friendly of the entire program.

Nachteile:

All of the changes since July of 2018 have been ridiculous. We get used to one way of doing things then the next day there are changes that unless someone comes to you personally to describe exactly what the changes are: the time spent trying to figure out something as simple as transcribing a case management note can take an hour before you can even begin. This system is very slow. Very time consuming!! This program is NOT user friendly!!! Hard to see and just overall poor quality.

Azzly Rize is both economical and very user friendly

Kommentare: The ease of use, and its very economical

Vorteile:

I had been using KIPU, however Azzly Rise is a better EMR solution. When I first started using azzly, I had some issues with some of the new developments. the drawer was the one I had a problem with. With practice, it gave me the confidence to work through my issues. It worked for me and I felt as though I had concurred the world. Azzly over KIPU forever.

Nachteile:

There are no cons for me at this time. the system is absolutely wonderful

AZZLY

Kommentare: The updates are sometimes not user friendly, it does not seem to be designed for ease of use regarding medical staff/use. Overall, once you get the hang of it, you get used to it.

Vorteile:

once the information is entered into azzly, it mostly easy to find the information you are looking for

Nachteile:

Updates are not user friendly for medical purposes; multiple steps involved in opening information.

Review

Kommentare: Professional, courteous, and easy to reach.

Vorteile:

Overall, pretty fast program. Not too much lagging.

Nachteile:

Not user friendly, very time consuming to navigate between pages and screens. Unable to open more than one tab at a time.

Group notes are easy

Kommentare: I love the group note function in Azzly. It sure beats having to open each client's chart separately. Occasionally there are funny quirks with the system, but the Azzly support staff are quick to respond and iron out the kinks. I'm just getting comfortable with going to the e-Chart for a full view of the client's chart, but it seems to be a vast improvement from having to open separate PDF's like before. I'd like to see them increase the number of characters for the group note section though. I often run out of space and cannot enter enough information on what happened in the group. Overall, I like Azzly better than what I was using at another agency (TIER). It's more versatile.

Vorteile:

group notes

Nachteile:

Entering recurring appointments in the calendar function does not always work correctly. It has been known to import clients into the encounter that are not a part of the recurring appointment.