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Über Jarvis
Webbasierte Lösung für das Freizeitmanagement mit Funktionen wie Liga-Management, Anlagenplanung und Online-Registrierung.
Jarvis works with in our tight budget. Gives us and our residents the ability to have online registration.
Reconciliation of authorize.net is not always accurate. There are no other concerns with the system at the present time.
Nutzerbewertungen filtern (29)
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Nutzerbewertungen filtern (29)
Awesome software with outstanding customer service!
Vorteile:
This software is very user friendly. Approximately 90% of our customers utilize our online sports and event registrations as well as our online facility rentals. It has drastically reduced our use of paper. It has eliminated double bookings of our rental facilities. We have easy access to a wide variety of reports. Occasionally, when we've had a need for something they didn't offer, they've worked to create it. Their customer service is exceptionally outstanding! Susan and Theresa treat you like old friends; and they are both very helpful when you have a question or don't know how to do something. They can be accessed through email or by phone. When you have a pressing matter, it's always a huge plus when you can make a phone call and actually talk to a person. When you call Jarvis, they don't require you to go thru a bunch of automated steps only to be left on hold for an extended period of time, or informed you need to leave a message.
Nachteile:
This might be a "pro" for many; however, it's a "con" for me. I miss my customers!!! Once everyone realized we had a successful, easy to use online system in place, they all chose to do everything online. For the most part, the only customers who come to our office are those who want to pay with cash.
Antwort von Jarvis
vor 7 Jahren
Thank you so much for the review and for allowing Jarvis to handle your recreation department needs. We enjoy working with you and your staff!
Jarvis Review
Kommentare: Very comfortable and accessible
Vorteile:
User interface. Very easy for our staff and participants to use
Nachteile:
I would like to be able to customize the way our website looks. This is not an easy option right now
You get what you pay for
Kommentare: It's cheap and you get what you pay for-very little.
Vorteile:
Jarvis is easy to learn and use, however, it lacks functionality. They have been "upgrading" their system for over a year-page by page. Its cost effective and simple, but does not have a lot of the newer features. The landing page looks generic.
Nachteile:
Exporting to finance is always a problem. Reports are decent, but not customizable enough. The refund process is difficult and created finance issues. Lacks customization to make platform branded.
Antwort von Jarvis
vor 2 Jahren
Thanks for your feedback, however, we are unaware of your unhappiness with our product. We have not heard anything from your organization concerning the items mentioned or any functionality you may require that Jarvis does not have. We feel we have all the functionality needed to run a Park and Recreation Department, so it may be a matter of not realizing this functionality exists. In regards to exporting to finance, I don't believe you will find any other product that automates this- with others requiring manual entry. We will have to disagree that our product is 'cheap', and you get very little. Jarvis has many years of enhancements based on client feedback (something other organizations do not do). We pride ourselves in making sure our clients get the functionality they need, and if not there, do our best to incorporate it. To my knowledge, we have no outstanding enhancement requests from your organization. We will get with you offline to discuss your concerns.
Jarvis is a great product for recreation programs
Kommentare: I have had a wonderful experience with Jarvis. Anytime that an issue arises, I get immediate help from their staff.
Vorteile:
The reporting and online processing is a huge thing for us. Our office is bustling; so for customers to be able to access and process payment online is extremely helpful for us.
Nachteile:
There are currently no features that I dislike about Jarvis.
Antwort von Jarvis
vor 2 Jahren
Thanks so much for your review, Melissa! We are glad you have had such a great overall experience with our product.
Great Service
Vorteile:
I like how easy Jarvis is to use for registrations. Also if I ever have a question all I have to do is call [sensitive content hidden] and she has it fixed or showed me how to do what I'm stuck on in a quick matter.
Nachteile:
Making and sharing a schedule is the part I don't like.
Antwort von Jarvis
vor 2 Jahren
Thanks for taking the time to review Jarvis! We will get with you offline and see what we can do to assist in the schedule sharing. This was something we built specifically for you and 4 other organizations to let you 'share' the schedule between yourselves to keep from having to each enter it manually. It does save all of your organizations a lot of time, but if there is something we can do to make it better, we will certainly look into it.
Jarvis review
Kommentare: They have been helpful and accommodated us on some features we requested
Vorteile:
Cost and that they are good to respond to issues
Nachteile:
features can be frustrating and ease of use is lacking in some areas
Antwort von Jarvis
vor 2 Jahren
Thanks so much for your review. We have worked hard to incorporate new functionality for your organization based on your specific needs with facility reservations. We hope to get to the point that you would agree that Jarvis was a good switch for you and will get with you offline to see what features you consider frustrating to see what we can do to make this better.
Tongie Rec
Vorteile:
Jarvis made the tracking and reporting of registrations much easier.
Nachteile:
I wish the credit card processing was more integrated into the system and you didn't have to leave the site.
Antwort von Jarvis
vor 2 Jahren
Thank you for your review! You do have to leave the site for swiping a card internally, which is the way our payment processor works. For parents registering online, the credit card information is entered directly into our webpage. Thanks again!
PBSA - Review
Kommentare: Again, there is not a better customer service offered in the industry.
Vorteile:
[sensitive content hidden] and her team are great. They work hard to remedy issues and are open to ideas to improve the product
Nachteile:
The new interface is not as user friendly or intuitive as they migrate from the old web design. I much prefer some of the older ways it used to function
Antwort von Jarvis
vor 2 Jahren
Thanks so much Scott for your review and for recognizing the hard work we put into our service and product. The rewrite has been a challenge for all our organizations, and once complete, we will certainly reach out to see what areas we can improve in.
Eudora
Vorteile:
Registration access, calendar, familiarity
Nachteile:
Online, mobile access is clunky and could use improvement.
Antwort von Jarvis
vor 2 Jahren
Thanks so much for your review. We will get with you offline to see what we can do about the online access. We have not heard this from you, so are curious what we can do to make it better.
My go to site for business
Kommentare: Necessary for production
Vorteile:
This has been upgraded. Ease of use to gather client information plus marketing materials and supplies plus income stream.
Nachteile:
layout could have been improved. Major links are on the bottom and should be on the side. Still have to maneuver back up to top of screen if link not on bottom, so end up guessing how to gather data.
Parks & Recreation
Vorteile:
I like that some of it can be tailored to our specific needs.
Nachteile:
Initially we dealt with a direct person [sensitive content hidden], and still do sometimes (we love her), but now tickets have to be created & sent to someone else & those tickets don't get dealt with as quickly as we need them to. I wish I had access to update things myself as things change daily in recreation.
Antwort von Jarvis
vor 2 Jahren
Thanks Jennifer, we appreciate your comments and will certainly work harder at getting your tickets responded to in a timely manner. We will get with you to determine those items that you would like to update and see if we can get that incorporated.
Best Customer Service
Kommentare: Very positive, all issues that have arisen, they have been fixed immediately
Vorteile:
The customer service is top notch, always able to reach someone that can help
Nachteile:
Wish there was a function that easily showed all information that people enter
Antwort von Jarvis
vor 2 Jahren
Thanks so much, Christina, for your review and positive comments about our product. We will get with you to determine if there is something we can do in regards to your 'cons' for our product.
Jarvis Review
Kommentare: Excellent
Vorteile:
Customer Service is always helpful in a timely manner.
Nachteile:
There is nothing I don't like about Jarvis
Antwort von Jarvis
vor 2 Jahren
Thanks so much for your review! Your organization has been with us for many years and we appreciate you and your business.
Highly Recommend
Vorteile:
Ease of Use, functionality. Really like the custom report feature.
Nachteile:
We dont really have any cons to report for Jarvis.
Antwort von Jarvis
vor 2 Jahren
Holly- Thanks so much for your review and comments about Jarvis. We work hard on our customer service and product to ensure it meets the needs of our customers.
Jarvis
Kommentare: Jarvis is a great tool to have and it's great working with [sensitive content hidden] over the years. She is always there to help out with any issues.
Vorteile:
The ease of registration for the parents.
Nachteile:
The scheduler is my least favorite. It's a little more difficult to manage when you don't have an even number of teams.
Antwort von Jarvis
vor 2 Jahren
Thanks for the great review! Your organization has been a customer for many years and we appreciate your business. We will work with you to see what we can do to make our scheduler better.
League Registration and Management Software
Kommentare: We have enjoyed Jarvis and will continue to use the product.
Vorteile:
Jarvis is easy to use and they are always available with great software support when needed.
Nachteile:
Products are constantly evolving. Jarvis is committed to improving their software.
Antwort von Jarvis
vor 2 Jahren
Thanks so much for your review! We enjoy working with your organization and enhancing our product as your league continues to grow! Thanks for recognizing our customer service, as it is something we pride ourselves in.
Jarvis is GREAT!!
Vorteile:
For our Recreation Commission, this software is great! We have had it a little over a year & are getting more parents to use it. We still allow paper forms, but they are getting fewer & fewer. I can input a program and then reuse it the next year simply by copying it. Mass communication is a huge plus both for us and our coaches. We now can accept debit/credit cards. Parents can enroll 24/7. I do not have to retype lists for coaches...just print a team! I love so many things, it is hard to think of them all!! You can even set up season schedules from this program...and it is easy to tweak to make changes. FABULOUS customer service!!
Nachteile:
Overall, very little do I dislike. When parents have to set up their account & sign up their kiddo, it involves several steps. I wish there was an easier way to do this, but I can't even suggest how. I also wish I could do online wellness center memberships...but that is not an option, yet. They are continually update & upgrading their features, but they are not disruptive about it .
Antwort von Jarvis
vor 7 Jahren
Thanks for the great comments about Jarvis! We are currently rewriting all of our online screens to make them responsive to all devices along with an easier flow. You will appreciate this upgrade!
Great customer support!
Vorteile:
Allowed us to have a great website and online registration without the usual upfront cost for Recreation software. Quick and easy training. Most new staff can learn to use the program with 15 min of instruction.
Nachteile:
Limited access to our website to make changes. Any large change goes through Jarvis to make with a support ticket. Sometimes we feel it would be nice to change it (i.e. pictures) up more often.
Antwort von Jarvis
vor 7 Jahren
Thank you for the great comments and review, Sharon! We will get with you on your website to see what we can do in order to make things easier for you and your staff. Our websites are custom built, which makes it a little more difficult to allow some areas to be controlled by the user. For the most part, the website content can all be updated by the customer. The pictures, however, can be limited in what they can change on their own. The customer can open a support ticket to have the pictures changed out at any time.
Easy to use & new users can be up & on it within minutes!
Kommentare: Able to monitor program participants with ease
Vorteile:
Simplicity; reports; rosters; Customer support is awesome; mass emailing & text messaging capability is great feature
Nachteile:
Lack of user control- need to submit a "ticket" to do simple tasks such as delete a participate; not phone friendly for the end-user- we get a lot of phone calls regarding issues w/customers trying to use smart phone to register for a program; not the best interface for a web home page
Antwort von Jarvis
vor 7 Jahren
Lori - Thank you so much for the review! We would like more information from you on the features/functionality you would like to see implemented. We are working on a new online version that will work across all devices with ease. Please get in touch and we can go over your other concerns. Thanks again!
Overall great experience. Fantastic customer service.
Vorteile:
Keeping all of our participants info in a database that we can easily make reports on is important to us. It's very user friendly.
Nachteile:
The email has been a big issue for us. A lot of emails sent out are dropped, so we have to export those dropped and email separately.
Antwort von Jarvis
vor 7 Jahren
Dolly - Thanks so much for the great comments about Jarvis and our Customer Service! We will get in touch concerning the emails. Jarvis cannot control which emails are dropped, we can only report on it in order to inform you that the email was not delivered. We will work with you to see if there is something that can be done in order to make this process easier for you. Thanks again!
I've worked with Jarvis for several years now. The customer service is great.
Vorteile:
Jarvis works with in our tight budget. Gives us and our residents the ability to have online registration.
Nachteile:
Its not as user friendly as some of the other software I've used in the past. All that really matters is it does the job we need it to do.
Antwort von Jarvis
vor 7 Jahren
Julie - Thanks so much for your comments and review. We do appreciate it. Jarvis would like to visit with you on your concerns regarding the ease of use, as this is something we take seriously. We are currently rewriting all of our online screens to be responsive to all devices, so this will be much easier for the end user. The Jarvis product itself will follow, but it will take some time.
Excellent customer service in a timely fashion
Vorteile:
Jarvis is very easy to navigate. You can find what you are looking for very easily. If you cannot find what you are looking for i know i can put in a support ticket as well as call or email the ladies with Jarvis.
Nachteile:
I am having a hard time getting daily reports to match with batch reports but the ladies are working on it. We have changed credit card companies and we are trying to get the credit card reports to match what Jarvis says we take in daily.
Antwort von Jarvis
vor 7 Jahren
Thanks for the great review, Rachel! The report referred to was due to Authorize.NET changing versions, which impacted our code, along with an online facility reservation issue. This is one report which compares Authorize.NET transactions with Jarvis transactions and is used for daily reconciliation.
Susan and her staff are wonderful to work with. They are always available to assist.
Vorteile:
It is cost effective and works for our program registrations and our athletic programs. I like that our students can be checked in and out for programs at our facility as well.
Nachteile:
I would like the scheduling of facilities (pavilions, rec. centers) to work with a calendar that our maintenance crews have access to as they have to perform set up, clean up, etc.
Antwort von Jarvis
vor 7 Jahren
Thanks Darcie! We will be happy to work with you on your concerns regarding the scheduling of facilities and your maintenance crew. I'm sure we can come up with a quick solution.
Good
Kommentare: Organization.
Vorteile:
Customer support, ease of use, tracking and reporting is great. Use of system is easy and accurate.
Nachteile:
Reconciliation of authorize.net is not always accurate. There are no other concerns with the system at the present time.
Antwort von Jarvis
vor 7 Jahren
Charlie - Thanks for the comments about Jarvis. We enjoy working with you and your staff. We have had Authorize.NET reconciliation issues that are normally resolved the same day. We are working to resolve these concerns.
Our experience with Jarvis has been really good. They are very helpful!
Kommentare: It has made my job so much easier!
Vorteile:
We are a very small municipality and could not afford rec software. Jarvis is super easy and takes care of our basic needs. The Staff is good about answering questions-even when you have asked them before, and will look into options if you have asked about something that the software can't provide
Nachteile:
We have had some issues with it integrating with our banking software. But nothing that the Staff at Jarvis hasn't been quick to resolve.
Antwort von Jarvis
vor 7 Jahren
Thanks so much for the great comments, Janet. Jarvis implemented a new feed to the Mead financial system, Caselle. We did have some issues when we rolled it out and have had some small issues since, that are normally resolved within 24 hours. We are working to make this seamless for Mead.