DesktopShipper Erfahrungen

Über DesktopShipper

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Vorteile:

They've also been quite helpful in helping us integrate directly through their services outside of the application.

Nachteile:

Some functionality changed without us being informed and it affected our system negatively.

Bewertungen zu DesktopShipper

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,7
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

8,8/10

DesktopShipper hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 46 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (46)

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Nutzerbewertungen filtern (46)

Brian
Director of Operations in USA
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Cloud Based Shipping Software

5,0 vor 3 Jahren

Kommentare: We are able to get more orders out the door because of the ease to batch print like shipments. We are currently shipping 5,000-10,000 orders daily through desktop shipper.

Vorteile:

Pros: Ability to batch print 500+ orders relatively with ease, rate shop feature is excellent, the support team is great and very helpful with customizing certain features

Nachteile:

The shipment search functions are a bit wonky and wish it was easier to use.

Matt
Logistics Manager in USA
Logistik & Lieferkette, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Long time user

5,0 vor 3 Jahren

Kommentare: Great customer service. Always fixed any issues wit tech support

Vorteile:

flexibility, easy to use. Just switched the cloud version and this improved productivity

Nachteile:

sometimes getting custom programming is a little slow

Verifizierter Rezensent
President/CEO in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

In Betracht gezogene Alternativen:

Inefficient, Terrible UI, Costly, Lots of Errors

1,0 letztes Jahr

Kommentare: DesktopShipper is a nightmare of a software experience. If you operate a business that involves shipping, do yourself a favor and stay far away from Desktopshipper. There are MUCH BETTER and CHEAPER alternatives out there like Shipstation, Shippo, Shipworks, easyship, and shippingeasy. Why do you see so many positive reviews from other users? My guess is that they've only used Desktopshipper and don't know how much cleaner, simpler, and more efficient other shipping software is when compared to Desktopshipper.

Vorteile:

What I did I like most about this software? Saying goodbye to it.

Nachteile:

- It's slow and inefficient! So many unnecessary steps and mouse clicks to ship. Even batch-printing, which is supposed to save time, is bogged down by an excessive number of steps. Desktopshipper is a time-suck and not built for high-volume sellers. -No ability to save preferences so you're always having to set certain things every time you refresh the page. This adds extra mouse clicks and inefficiency. -Can't adjust column width or column placement. Unless you're working on a 32" monitor, you're going to be scrolling left and right a lot. This introduces additional inefficiency in the shipping process. - The UI is awful. It looks like it was built in 2005 and hasn't been updated since. -Headers don't stay static, so you lose the action icons in the header any time you scroll down or right. More inefficiency! -Setup takes weeks and costs you $125/hour. You can't do anything yourself because the software is so convoluted. Setup took my company roughly 10 hours only to continue experiencing problems after setup. -Errors are abundant. Worse yet, the errors give no explanation as to why they're happening and/or how to prevent them. -Support is pretty useless. Most of our support calls would end in one of two ways: 1. Support has no idea what the error/problem is and needs to submit it to the development team, or 2. Support instructs you to submit a feature request because the software is lacking basic features. -Search function is broken

chantal
CEO in USA
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Finally a great software with great customer service

5,0 vor 3 Jahren

Kommentare: I was introduced to Desktopshipper as a recommendation from ActiveSeller and it has been the best suggestion. I look forward to growing my company and orders with them.

Vorteile:

I love that DesktopShipper is only a phone call away and always feel like I am the priority

Nachteile:

There are some things are not as easy to find as first, but once you know it is easy. and Desktopshipper is always there to help me remember.

Adam
IT Manager in USA
Strafverfolgung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Desktop Shipper Cloud Shipping Software

5,0 vor 2 Jahren

Kommentare: Very good. We have used their software for a long time. It used to be a desktop application with a lot of local files, but their latest version is on the cloud. The cloud makes management very easy as we can access our records from any computer, instead of having to access the computer used to ship orders.

Vorteile:

We use this software to generate shipping labels for our orders. With this software, all we have to do is scan a barcode on our packing slip, then all this customer information is pulled up. Then this software will allow us to easily compare rates from various carriers, select a rate and generate the shipping label in just a few clicks. The software will then log and save the tracking number, as well as update our OMS via API. This leads to almost no errors when it comes to shipping orders and saving tracking information. When we need support, it is always just a few clicks away. Support is generally able to solve issues very quickly. I will say, we don't really need support too often. After the setup & training period this software is very easy to use, and the best thing about it is that it just works.

Nachteile:

We love this product. I do not have any dislikes currently. Some of our shippers do not like that orders are only loaded into DSK every 15 minutes, but that is really a minor issue.

Margaret
Project Director in USA
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Shipping Management Software for Any Business

5,0 vor 3 Jahren

Kommentare: DesktopShipper is an incredible all around shipping solution! It works with almost every cart imaginable and can integrate with your order management system. If your business ships anything - you need Desktopshipper! We've been pursued by many order management and shipping software during the last 15+ years. We've switched/upgraded to different ecommerce carts and order management system during this time, but never had to move away from DesktopShipper. DesktopShipper is not just a service provider but a great partner! Their prices are beyond fair, and their value of service is top class! Whatever business rules you need, DesktopShipper can help set it up, and save you printing time. We are confident that we'll be partners with DesktopShipper for many more years to come! Thank you DesktopShipper!

Vorteile:

- Versatile and scalable! Fast reliable label printing! - Intelligent business rules for shipping and workflow that you can think of! - Incredible price for the value of consistent and reliable service ! - World Class customer service support and attention. - Feature rich: Supports multiple carts, shipping carriers, inventory systems, order management systems, and marketplace channels that you can think of!

Nachteile:

We've been using this software for over 10 years and have no complaints!

jen
General Manager in USA
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Streamline shipping

5,0 vor 3 Jahren

Kommentare: Desktop Shipper support is quick to get back to us when we're having problems. They even extended their hours so when we need help in the morning, they're available to us.

Vorteile:

I like Desktop Shipper that I can't narrow it down to just one thing that I like. With Desktop Shipper, we have the ability to ship all our orders, whether placed on our own website or on a marketplace. Desktop Shipper saves us time by automatically updating our orders with tracking numbers after they ship and by shipping FBA orders without going through Amazon to buy shipping. Desktop Shipper saves us money by comparing shipping prices of the different carriers we use to ship our products.

Nachteile:

I wish Desktop Shipper could allow us to ship FBA orders for both our companies without upgrading to the Cloud.

dave
gm in USA
Sportartikel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Game Changer for Our Company

5,0 vor 3 Jahren

Kommentare: DesktopShipper has enabled us to save money by knowing exactly how much a shipment will cost, and by immediately being able to see what is the cheapest shipping method based on the shipping rules we have implemented in the software. It makes shipping a very easy process for new employees. DesktopShipper has a team of wonderful staff that are willing to help us overcome any obstacles we face with shipping. Highly recommended.

Vorteile:

-Ability to rate shop all carriers -Easy integration into our order fulfillment software (StoneEdge) -Great customer support -Their team is willing to customize features for our needs -Ability to connect multiple databases for 3PL needs

Nachteile:

-Could be a little bit faster retrieving rates

Daven
Administration in USA
Non-Profit-Organisation Management, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great software for increasing production

5,0 vor 3 Jahren

Kommentare: Increased productivity and tracking is definitely worth the cost.

Vorteile:

The best feature of this software is the ability to ship items with one button click. After customizing the software to work with our database, we are now able to ship bulk BPM mailings easily. We have increased our productivity drastically.

Nachteile:

The initial set up and implementation took some time and configuring the software on each new workstation does involve some time. The monthly cost per workstation is a bit high, but well worth it for the increase in production.

Eric
VP Project Management in USA
Automotive, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Solution!

5,0 vor 6 Monaten

Kommentare: Top notch. [SENSITIVE CONTENT] has been an amazing support for implementation and a huge reason for our success in launching with them.

Vorteile:

Makes shipping extremely easy and fast. Have saved significant labor time on shipping, provided easier tracking, improved product accuracy in picking, and saved money on address corrections. It has been a game changer for our teams.

Nachteile:

Haven't had any issues yet. Some of the back end setup has been confusing but that is because there are so many options for filtering/customization. Their team has been excellent in the setup and implementation and helped me solve any issues I had.

Antwort von DesktopShipper

vor 6 Monaten

Hi Eric, We are thrilled to have you as part of the DesktopShipper family! Thank you for sharing your kind words with us. It means the world to our entire team! Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Glad to know there have been no major issues. If something ever does come up, you know who to call! - DesktopShipper Support

Cody
Warehouse Lead in USA
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

All-In-One Shipping Program

4,0 vor 3 Jahren

Kommentare: Everything just works with Desktop Shipper as long as you ship with standard ship services like USPS. If it's a more uncommon ship service like Donnelly, I'm very quick to call customer support to help fix it which they are always super helpful and energetic to help.

Vorteile:

Being able to include every shipping account you ship with whether it be USPS, Donnelly, FedEx, UPS, DHL, etc Once you learn how the program works, it's all pretty self explanatory, pick a service code, enter dims and it automatically reads the weight off the scale plugged into the computer (and it only reads the weight when you tell it too, unlike UPS Worldship)

Nachteile:

Changing prices on international shipments. Would be easier if it was like UPS Worldship where all the lines were editable from the get go instead of having to edit, save, repeat until all line items are changed

dave
Managing Founder in USA
Groߟhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Phenomenal

5,0 vor 3 Jahren

Vorteile:

The software works as you would expect. It rate shops and gets you the best rates for shipping. Also integrates with inventory management software to confirm orders. Everythign about that is great. What separates Desktop shipper is their support. They answer every call quickly. Everyone on the staff is knowledgeable and they will customize the software to fit your needs. It must be a great place to work because there is no turn over on the staff.

Nachteile:

There is nothing I would change about the software. It works as I need it to

Pete
director in USA
Einzelhandel, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

desktop shipper

4,0 vor 6 Monaten

Vorteile:

ability to rate shop, ease of getting ahold of customer service

Nachteile:

Terrible reporting. hard to get and data integrity is questionable

Antwort von DesktopShipper

vor 6 Monaten

Hello Pete, We are happy to hear you have had a mostly positive experience using DesktopShipper! We value your input and would love the opportunity to improve to meet your expectations with reporting. Please email us at support@desktopshipper.com with more information to determine how we can provide you with a solution. We value our customers' opinions and would like to thank you for bringing this to our attention. - DesktopShipper Support

Laura
Business Systems Manager in USA
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good Program

4,0 vor 3 Jahren

Kommentare: Over all the experience is good.

Vorteile:

The support for Desktop Shipper is great for simple fixes. The bigger issues take a while to get responses on. The functionality is good and large batches are a plus.

Nachteile:

Some functionality changed without us being informed and it affected our system negatively.

Jordan
Owner in USA
Groߟhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

World class company

5,0 vor 3 Jahren

Kommentare: All in one solution for all of our shipping needs and rules. We ship with multiple carriers and this takes all the hard work out of shipping. We scan an order and DesktopShipper chooses the cheapest option according to our rules.

Vorteile:

The software has always been easy to integrate with any customization needed over the past 10+ years. Our business needs are constantly changing and DesktopShipper has always worked with us and helped us anyway that we asked.

Nachteile:

I can not think of any negatives of the software . Updates are always automatic

Steve
VP/Ecommerce Strategy in USA
Internet, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Functional, Efficient - Great Company!

5,0 vor 3 Jahren

Kommentare: I have been very happy with DesktopShipper. The customer service has been top notch - they always solve our problems very quickly. This software is reliable, functional, efficient and works great for our business.

Vorteile:

I like the rate shop feature. The ability to compare rates for all of our shipping carriers (and choose the cheapest option) has been a real game changer for our business.

Nachteile:

I do not have any cons to add at this time.

Jose
IT Support in USA
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great All Around

5,0 vor 3 Jahren

Kommentare: Overall, by far one of the best software packages out there! The Customer Support is ALWAYS the BEST! Any issues that we have ever had in the past, Desktop Shipper Support, has always been able to take care of. Truly know what they are doing!!

Vorteile:

I enjoy the ease of use. Extremely easy to get around and download updates, add shipping methods. etc..

Nachteile:

It is really hard to say, most of the issues come from other issues that cause DS to not do what it should to. The other is once in a while when a NEW update comes out, it sometimes has to be reconfigured. Not everything, just a couple of minor things.

JARRETT
Manager in USA
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Seamless Product

5,0 vor 3 Jahren

Vorteile:

Makes shipping easy and seamless by finding the most cost effective solution.

Nachteile:

Since the introduction of the cloud the actual desktop shipper seems dated. But that is not a big deal.

Travis
Operations Manager in USA
Groߟhandel, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

D&D Global review

4,0 vor 6 Monaten

Kommentare: Overall I am pleased. Like everything, there is always progress that could be made, but it has helped us grow more efficient in our shipping.

Vorteile:

Compared to pacejet, Desktop shipping is faster to train people how to use. Also i allows for customizations beyond that of the previous software.

Nachteile:

communication back and forth with netsuite can take some time to get the bugs worked out. It has been over a year, and we are still working on a few.

Bill
Owner in USA
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Desktop Shipper just works!

5,0 vor 3 Jahren

Vorteile:

The software is very intuitive, nearly bulletproof, and on the rare occasion that there is an issue, their customer service is easy to get ahold of and knowledgeable.

Nachteile:

Nothing I don't like, has been perfect for us.

Jody
Owner in USA
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Huge Time Saver

5,0 vor 3 Jahren

Kommentare: I've been using Desktop shipper for about 5 years now. It is easy to use and consistent. It does exactly what it says it does without interruption. It's easy to train new people to use the software, as well.

Vorteile:

It's easy to use and gives me everything I need to streamline my shipping.

Nachteile:

I can't think of any cons. It's a great product.

David
E-Commerce Manager in USA
Einzelhandel, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple to use, support is quickly available if needed

5,0 vor 3 Jahren

Kommentare: We have been using Desktop Shipper for over 6 years, and it has been reliable and consistent in ease of use.

Vorteile:

I like the ease of use and integration into our marketplaces. It's great to have immediate support if it is needed.

Nachteile:

Customs forms can be a challenge if marketplaces don't have the correct info.

Ron
Data Analytics Manager in USA
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Exactly what we were looking for!

5,0 vor 3 Jahren

Kommentare: Shout out to Customer service! The representative made implementation easy. Her patients with me and my questions is commendable. Her follow up kept me on track.

Vorteile:

What I like most about this software is the software's ability to choose shipper and service upon scanning and weighing the order. Especially useful choosing DHL Global Mail Expedited vs. DHL Global Mail Expedited Plus shipping.

Nachteile:

I've not found anything I dislike or like least about this software.

Amiel
Amiel
IT Manager in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Dektop Shipper mailing software

5,0 vor 3 Jahren

Vorteile:

We use this software to ship all of our orders daily. It is pretty easy to use and integrates seamlessly with other shipping software such as UPS Worldship.

Nachteile:

I have no complaints about the software as it does everything we need in order to be able to fulfill our orders.

David
President in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great solution when selling on multiple channels. Excellent support

5,0 vor 3 Jahren

Kommentare: We have been using Desktop for years with no issues.

Vorteile:

Simple UI that integrates easily with our 3P inventory software. When I call they answer the phone, either help right away or call back shortly.

Nachteile:

Its pretty straight forward software and it works great, so no cons