Teknowlogi - Operations’s And Customer Service Review

Bewertet am 1.8.2019
David G.
Business Development
Transport/Güterfrachtverkehr/Schienenverkehr, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I am happy with the software and customer service . I’m excited to see what new advances you have in store to help streamline even better and faster. I like how you are constantly improving the software based on trial and error and suggestions by customers.

Vorteile: The software has a lot of great necessary functions that help streamline our operations. The outline of the system is multifunctional which allows us to handle shipment s easier and faster . We haven’t really dove into every aspect of the software but we home to engage in new areas of service which I’m sure the software will come in handy . We like the ability to duplicate order quickly and to have our favorite shipments saves for future use. We like how easy it is to add access Orioles and input cost and billing . We like how fast we can invoice multiple orders at once. We like how it looks professional.

Nachteile: There are sometimes issues we have with the PDF converter . Also, we have some commissions recalculating issues after an invoice has been created . Not sure why this happens to only certain loads . Overall we are happy. And if we do have an issue someone is always on the other end of the phone to assist me.

Antwort des Softwareanbieters

von Teknowlogi an 6.8.2019

Hello David,

Thank you so much for your detailed review of our TMS software. We greatly appreciate your business and your willingness to share your experience online.

Overall great experience with the Teknowlogi TMS solution

Bewertet am 4.6.2019
Steve B.
Vice President -- Supply Chain Solutions
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our biggest gain with the TMS is the fact that we spend less time auditing shipment invoices. The TMS has great features that automate the billing process speeding up the auditing of LTL invoices. This has greatly helped our teams to ensure shipments are billed correctly and avoiding delay with billing or incorrect billing in most cases. As a result of many of the improved features of the TMS we continue to see our teams spending less time manually performing daily steps within quoting/booking/auditing/billing and spending much more time helping our customers and seeking new business.

Vorteile: We love the automation features and the ability to quickly manage shipments from quote, book to invoicing. The API functionality is extremely fast allowing our team the ability to quote shipments at a fast pace, provide customers with quick solutions and help us to manage shipments from book to invoice in record time.

Nachteile: More of a wish list, the system is great for LTL shipments however for small parcel shipping we still have many manual steps that the system cannot yet automate such as building parcel shipments using UPS and Fed Ex. The system can be manually updated but doesn’t yet have the capability to automate the quote, book and audit/invoice parcel shipments.

Great software for a fast-pace Transportation Team!

Bewertet am 19.8.2019
Eunice F.
Airfreight / Domestic Business Development Manager
Transport/Güterfrachtverkehr/Schienenverkehr, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Teknowlogi's system provides a perfect balanced turn-key product that is not only high-end but also offers exceptional ease-of-use that adds to the value of increased productivity. There are plenty of TMS systems that are lacking certain features. Teknowlegi has done their due diligence to implement the right tools that a shipper, 3PL, or Broker needs. As a user in this fast-paced industry, we can secure more business based on the needs of the industry and make customers happy by making transportation as easy as possible.

Vorteile: Teknowlogi's system is very straightforward to use. They have managed to implement the perfect tools that a shipper needs at time of booking, but also after booking. The ease of tracking and tracing, including the Pro-number live tracking is by far the best and my favorite feature. It decreases the time spent waiting on phone calls or emails with carriers, thus increasing productivity.

Nachteile: My only request would be for an alert to populate if freight is outside of the disclaimers or standard dimensions.

Antwort des Softwareanbieters

von Teknowlogi an 20.8.2019

Hi Eunice,

Thank you so much for taking the time to leave us an online review. We are so happy to hear that automation has made the shipping process easier for you. A lot of work has gone into developing the automation and it is so good to hear that our customers are seeing the benefit.

Thank you for your suggestion as well. We will make sure to add this to our list of topics for our next round of updates.

Best all in one TMS for price, reliability and ease of use.

Bewertet am 10.6.2019
Shannon R.
President
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Been a great experience thus far and we have been using for over 2 years now.

Vorteile: It offers both LTL & Truckload modules for one low price. It' much easier to use with full functioning accounting system with integration to everything. If you have anything that would benefit the system they will add it for all. Great people, great software and at a great price.

Nachteile: Not really anything I can think of, If something is wrong they are on it quick, fast and in a hurry to fix.

Antwort des Softwareanbieters

von Teknowlogi an 7.8.2019

Hi Shannon,

Thank you so much for your review of our TMS software and your kind words regarding our staff. We appreciate your business and we will continue to work hard to ensure the highest quality service possible.

This is the real deal

Bewertet am 12.8.2019
Johnny S.
Shipping Manager
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: We have worked with a few freight brokers that use the Teknowlogi TMS. The front office portal is very easy to use when you want to get a fast quote and book a shipment. It is a very efficient system. As a shipper, we have naturally gravitated toward freight brokers who use this system because we know we will get faster quotes and regular status updates as freight moves from point A to B. I highly recommend this system to any logistics company.

Nachteile: Honestly can't think of anything I didn't like.

Antwort des Softwareanbieters

von Teknowlogi an 13.8.2019

Hi Johnny,

Thank you for taking the time to leave us an online review. We are so glad to hear that you have had a positive experience throughout your two years of using the TMS.
We will continue working hard to deliver the most efficient and user-friendly TMS software.

Great All Around

Bewertet am 7.6.2019
Evan B.
President
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The system has tremendous intuitive functionality, and is always improving.

Nachteile: I do not have any cons to report. All functionality that we've needed have been implemented promptly.

Antwort des Softwareanbieters

von Teknowlogi an 7.8.2019

Hi Even,

Thank you for taking the time to leave us a review. We are so glad to hear that you are happy with the functionality of the TMS. Our development team works very hard to ensure ease of use and we are glad to hear this has translated to our users.

All Around Great

Bewertet am 4.6.2019
Ben F.
President
Logistik & Lieferkette, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It’s ease for our staff and customers to use and takes into consideration things that make the industry confusing and simplifies them.

Nachteile: Some functionality incomplete but that list continues to grow smaller

TEN Logiistics

Bewertet am 16.6.2019
Chad A.
President
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Generally very good. Good value for an off the shelf product. Integrations with our larger customers is a pain point though. I think the capability is there with Teknowlogi, but the conversations are tough to have. I have needs in this area and when/if I can get someone on the phone to discuss them they try to un-sell me on the need. It may be a tier 2 need today, but it will not be long before API and EDI sharing of data between our system (EFS) and the customer systems like Blu Jay is no longer optional in order to do business. It will be a prerequisite soon.

Vorteile: Straightforward, easy to use, and a good value for an off the shelf product.

Nachteile: Working with IT. Integrations (API/EDI) discussions are difficult to have. IT is not very responsive and they don't seem customer oriented.

Antwort des Softwareanbieters

von Teknowlogi an 6.8.2019

Hi Chad,

Thank you for the feedback you have posted.

I am sorry to hear you were not completely satisfied with some of the conversations you had with our team.

We recently implemented a new Client Success team to better facilitate some of this communication. If this is still a problem please contact clientsuccess@teknowlogi.com. We would love another chance to make sure you are happy with the service.

Outstanding TMS

Bewertet am 10.11.2016
Ryan R.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: We started using the TMS product over 2 years ago. It has been a large part of our growth and our ability to service clients. My team and I reviewed a number of other TMS systems, but we felt that EFS had a great product then and had great vision into our needs for the future. They have worked with us, listen to our feedback and they continue to release improvements that have made the TMS better. The other positive experience we've had has been with their customer service team. When an issue or problem comes up they are quick to react and work with us or clients to get it fixed. They also do a great job of training our staff on training and advising them of new functions that are rolled out. They system has also been very reliable. The only time the system has been down is when they have schedule releases. This is a great product and provides great value to our business.

Excellent TMS!

Bewertet am 25.11.2016
Tara A.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: I have used Efreightsolutions' TMS system for over 3 years now. This software has saved so much time with the automation of EDI , API and sync processing for dispatching, tracking and accounting functions. This allows us to utilize more of our time to focus on other projects. The support staff is extremely friendly, knowledgeable, and very efficient if there are ever any questions or issues that might arise. They take suggestions and feedback to continuously improve and release upgrades frequently. The system is very reliable and there is never any down time. Also being that it is web based, the system can be accessed from anywhere which is a plus for our salesmen and our customers. I would highly recommend this product! I know you will find it to be an overall great benefit to your company as I have with mine.

New TMS Customer

Bewertet am 1.8.2019
Will D.
Ops Mgr
Transport/Güterfrachtverkehr/Schienenverkehr, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great so far.

Vorteile: It allows me to do my job more efficiently. The tools are amazing and user friendly.

Nachteile: Lots of Back Office set up needed before launching

Antwort des Softwareanbieters

von Teknowlogi an 6.8.2019

Hi Will,

As one of our Brand new Teknowlogi Clients, we are honored that you were willing to share your initial experience with our TMS software.

We will work hard to ensure this high level of service continues.

Easy, Efficient and Effective

Bewertet am 20.8.2019
Julie D.
Marketing Director
Transport/Güterfrachtverkehr/Schienenverkehr, 51-200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The system is intuitive and easy to use. The tools are all very user friendly.

Nachteile: Nothing that I can thing of at this time.

Antwort des Softwareanbieters

von Teknowlogi an 21.8.2019

Hi Julie,

Thank you for taking the time to leave an online review. Being a user-friendly, intuitive TMS is something our developers take great pride in creating. I am so happy to hear that this has translated to our clients.

Easy to use

Bewertet am 20.8.2019
Kristen F.
Accounting Dept
Logistik & Lieferkette, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The software if very user friendly. The youtube video tutorials were easy to follow and made use of the application easier. The IT support staff are the best!! They are always quick to help me!

Nachteile: I haven't used another software, so I do not have anything to compare this software to. I'm happy with this software.

Antwort des Softwareanbieters

von Teknowlogi an 21.8.2019

Hi Kristen,

Thank you for taking the time to leave us a review. We are happy to hear that the training videos have helped you get the most out of our system and that you have found the TMS to be User-friendly.

High Performance TMS Software

Bewertet am 8.11.2016
Linda B.
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: EFS has helped us to grow our domestic LTL and TL offering significantly over the past few years. Our web based portal allows all our customers and internal users the ability to easily quote, dispatch, and track all their trucking shipments. EFS's IT support team are very knowledgeable and responsive to all our support requests and continue to develop the tools and functionality to meet the industry's latest technology demands. I would highly recommend their software and services.

Fantastic TMS

Bewertet am 4.10.2016
Mike G.
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: EFreightsolutions has been a great tool for running our 3pl business. Their support team is always there when we need a question answered or a problem fixed. We've used a few different TMS systems in the past and this one is by far the best we've used. Big time features for you money.

Love the Functionality of This Software

Bewertet am 20.8.2019
Maria P.
Bookkeeper
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The functionality of this software is far superior to other TMS systems I have used. And even though there are a lot of functionalities and movie parts, the system keeps them simple and easy to use.

Nachteile: The system can be slow at times. There are a lot of moving parts so it's understandable so overall not a huge issue.

Antwort des Softwareanbieters

von Teknowlogi an 21.8.2019

Hi Maria,

Thank you so much for your review. It is so good to hear how happy you are with the functionality of our TMS. We will continue to work on improving the speed, as we are always striving to deliver a product that increases efficiencies for our clients.

Great TMS Software

Bewertet am 10.11.2016
Diego M.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: I have been working with Efreight for 2 years and their TMS software makes much easier to control your logistics operations and customer service, Jon Lansangan has been a great sales rep, always there when you need assistance.

EFS TMS review 2016

Bewertet am 10.10.2016
Gordon S.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Kommentare: Great Team in CA who support the product. continuing to add features and functionality. one of the only tools that tactually works with the customers needs and ability to grow,

Renee Bailey / Vobecky Enterprises., Inc.

Bewertet am 14.12.2016
Renee B.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: We have used this software for over a year now, the customer support team has been amazing, it has made processing our orders in a timely matter. Very easy to use.