Über MobiWork

#1 mobile workforce software solution for all your equipment, employees in the field, in office, customer support and billing.

Erfahre mehr über MobiWork

Vorteile:

Mobiwork' s software platform offered significant customization options for American Direct Logistics.

Nachteile:

Software has several different items for tracking but can be tough for smaller companies.

Bewertungen zu MobiWork

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,8
Preis-Leistungs-Verhältnis
4,9

Weiterempfehlungsquote

9,5/10

MobiWork hat eine Gesamtbewertung von 4,9 von 5 Sternen basierend auf 51 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (51)

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Nutzerbewertungen filtern (51)

John
Controller in USA
Erholungseinrichtungen & -dienstleistungen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Revolutionizing our industry

5,0 letzten Monat Neu

Vorteile:

While integrations are never "easy," the team at MobiWork goes above and beyond to understand your business, needs, and unique use cases to help create a comprehensive solution. This platform is helping us take our company into a new era: driving efficiencies with smart route planning and dispatching; setting up unique alerts for managers to monitor possible problem sites; expense management; invoice management; the list goes on.

Nachteile:

The software is extremely customizable, which is a great thing 90% of the time. That being said, it is so customizable that it can at times be a little difficult when training new users and keeping things simple. All in all, I'm happy with what the customization allows versus any minimal headaches.

Antwort von MobiWork

letzten Monat

Thank you for your kind words, John. You're right: customization is a double-edge sword, and can make things difficult if you're a new user. Any time you encounter an issue, please feel free to reach out to support; we're here to help.

Jerry
SR IT Manager in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

MobiWork in the transportation industry is the best choice.

5,0 vor 5 Monaten

Kommentare: I've worked with MobiWork for a few years now. We've integrated using their API, and we use the application on a daily basis.

Vorteile:

MobiWork has a product that works well for any dispatching or scheduling organization. We use it within the transportation industry to dispatch our technician quickly to emergency breakdown. Everything works in real-time and is easy to use from portal to technical mechanics out in the field via the mobile app. Our customers use the customer portal to eliminate the need for telephone interaction.

Nachteile:

I honestly don't have any cons to share.

Antwort von MobiWork

vor 5 Monaten

Thank you for your kind words, Jerry. We're very happy to hear you're enjoying our software. We look forward continuing to provide great service to awesome customers like you.

Ricky
Project Manager in USA
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

MobiWork Review

3,0 vor 7 Monaten

Vorteile:

The picture taking and being able to relate it to a job is really important.

Nachteile:

Software lags a lot, scheduling and job management was not easy. Set up was easy but no help with integration into the company and we were left to our own devices.

Antwort von MobiWork

vor 5 Monaten

Thank you for your valuable feedback, Ricky. We're glad you're enjoying the Mobiwork's ability to take pictures and attach them to a job. I'm sorry you feel you were left alone during the setup process. We do offer an initial onboarding call with our customer success team free of charge. But for a more personalized, one-on-one training we charge a nominal fee. Having said that, please feel free to reach out to support@mobiwork.com and let us know if there are specific features you need help with, and we'll be happy to accommodate you. Thanks again for taking the time to give us your feedback.

edward
project manager in USA
Immobilien, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent solution for property management maintenance and construction

5,0 vor 3 Monaten

Kommentare: We manage a lot of units, commercial and residential. Mobiwork is crucial to being able to manage maintenance and service calls and billing for the work needed. Easy to use interface for techs in the field, tracks all their time, locations, and schedules. Has improved our response since techs are alerted so quickly when a work order is assigned.

Vorteile:

Excellent work order management and dispatching. Easy to set up and use. We have hundreds of units and Mobiwork makes it easy to manage service calls, maintenance, and construction/renovations. Billing/invoicing is easy to manage.

Nachteile:

Can't think of anything. Any features we have asked for have been made for us.

Antwort von MobiWork

vor 3 Monaten

Thank you for your thorough review, Edward. Your words are extremely kind. We're very happy to hear that MobiWork helps your team in so many ways. We look forward to continue to service you and your team!

Brent
Systems Integration - Field Project Manager in USA
Baumaterial, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Comprehensive cloud software that completes a business from Field operations to the office!

5,0 vor 7 Monaten

Kommentare: Going from Microsoft Outlook we wanted something that would connect our Field Techs with the office real time from scheduling to forms. MobiWork takes it so much further with their list of features that can be used in so many different areas. We are a unique business and were able to have MobiWork build custom features to meet our needs.

Vorteile:

The MobiRules are super helpful in configuring your behind the scenes system and how you want it to function.

Nachteile:

I would like to have access to see some programming strings in the back ground that could be used for some of their built in features for pre filled forms etc.

Antwort von MobiWork

vor 7 Monaten

Thank you for your kind words, Brent. We really appreciate you taking the time out to share your experience with us! We're glad to hear that our customization capabilities is why you chose us. We look forward to continuing to work with you and your team.

Mara
Controller in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Flexible software that can be programmed to fit your company's needs.

5,0 vor 3 Monaten

Kommentare: Super helpful staff!

Vorteile:

The work order management and dispatching systems are exactly what we need. Also, they helped us with integration for invoicing with Quickbooks.

Nachteile:

So far, MobiWork is meeting all of our needs.

Antwort von MobiWork

vor 3 Monaten

Thank you so much for your feedback, Mara. We're very happy to hear that MobiWork you're satisfied with MobiWork. We'll continue to work hard to meet all your needs.

Morgan
Operations Manager in USA
Bau, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best customer service - great pricing structure!

5,0 vor 7 Monaten

Kommentare: Great experience, great support from the customer service team.

Vorteile:

Best price, no hidden fees, only pay for what you need. We were assigned our own account rep that was very responsive and very firendly. Thanks for everything, Julie!

Nachteile:

NA - we liked the product there were no issues

Antwort von MobiWork

vor 7 Monaten

Thank you for your kind words, Morgan. We really appreciate you taking the time to share your experience with us! We're glad you're enjoying our scheduling features. We look forward to continuing to work with you and your team.

Jason
Managing Partner in USA
Vorstandsbüro, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Software has changed our business!

5,0 letzten Monat Neu

Kommentare: They have truly been a great resource for our company. MobiWork has exceeded our expectations in terms of delivering on their sales promise.

Vorteile:

Their "out of the box" solution was a great fit for our business. They also customized certain aspects for our business and it has been a game-changer in terms of accountability for the entire staff. Customer Service has been excellent.

Nachteile:

No complaints at this point. There is so much flexibility that it takes a little time to get it "dialed in" for your business.

Jessica
Property manager in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great product

5,0 vor 2 Monaten

Vorteile:

Easy to use and understand. It is convenient to be able to access remotely.

Nachteile:

This is a great product, the only thing I would improve is the search functions for work orders.

Antwort von MobiWork

vor 2 Monaten

Thank you for your feedback, Jessica. It's great that you found the offline feature useful. We'll work on the search function for work orders - make sure to also submit a ticket to support@mobiwork.com for any features you'd like added or improved.

Mike
CCO in USA
Bau, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great product, and staff.

5,0 letzten Monat Neu

Vorteile:

I love how their team helped unpackage their product to meet our needs which ‘right out of the box’ we’re not setup for our type of business. They really took the time to understand our needs, and guide us to the point where we could run with the system.

Nachteile:

There really isn’t anything I don’t like. I will say that there are so many controls and options it can seem overwhelming at first, but as we learned the system we gradually expanded what we use and didn’t use. I expect as we continue to grow in the system there will be countless features we continue to add.

Paul
Owner in USA
Bau, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very Effective Software

5,0 vor 5 Monaten

Kommentare: First year was rough. It was a lot of learning how the software worked, and doing lots of inputs. Seemed like there was no end to it. The second year around, our team started understanding how helpful this software is to our growing HVAC Company.

Vorteile:

This software has changed and shaped out business to making more money and being more organized. Just like any other software out there, it will take some time to dial in what you want/need out of it. Mobi is a very useful tool. I was happy to be part of growing company. Their team is great and helpful. I used to be the Notebook type, pen and paper type. Now I dont even have a notebook. All the notes are on Mobi.

Nachteile:

Very satisfied. Willing to talk someone through things if they need an opinion from an actual user.

Antwort von MobiWork

vor 4 Monaten

Paul, thank you so much for such a detailed review. We're so happy to hear that MobiWork has helped you and your business achieve digital transformation. Let us know if there's anything else we can do to help your HVAC business continue to grow.

Gavin
President in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

American Direct Logistics- Mobiwork Review

5,0 vor 7 Monaten

Kommentare: [SENSITIVE CONTENT]and staff are exceptional to work with to enable our business to function at the highest level.

Vorteile:

Mobiwork' s software platform offered significant customization options for American Direct Logistics. The alerts and notifications features reduce manual labor hours in contacting and following up with our field technicians. EDI capabilities along with a seamless integration process allow for increased productivity for our staff.

Nachteile:

American Direct Logistics is currently working with Mobiwork on an integration process with Twilio which will further enhance our communications to our field technicians and reduce response times.

Antwort von MobiWork

vor 7 Monaten

Thank you so much your feedback, Gavin. We're so glad the Mobiwork app is working well for you and your team. We count ourselves lucky for customers like you. We look forward to continuing to work with you!

john
Services Manager in USA
Krankenhausversorgung & Gesundheitswesen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Services Manager Review

4,0 vor 3 Monaten

Kommentare: So far its been a great experience, as I am new to this platform i will review after a full year. The support staff have been more then accommodating and are eager to assist us with any issues that arise.

Vorteile:

I like the ability to use this platform not only for work order scheduling but also for asset management. It has been vital to our success as a Biomed Team.

Nachteile:

Any issues that we have been experiencing, are issues that all first time users run into. Change is difficult, even if its positive change. In time everything will be running smoothly!

Antwort von MobiWork

vor 3 Monaten

We're pleasantly surprise when customers tell us about how MobiWork can work so well in different industries. Thank you for sharing your feedback, John.

Ben
GM in Südafrika
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Mobiwork - the benchmark

5,0 vor 5 Monaten

Vorteile:

Simple pricing structure, value for money and feature rich, with constant improvements makes this the workforce maangement system for the future

Nachteile:

Local (RSA) seamless card/payment acceptance solution is needed

Antwort von MobiWork

vor 5 Monaten

Thank you for your feedback, Ben. We really appreciate your kind words. "Cost effective, feature rich and flexibility" is a very accurate definition of what Mobiwork is all about :)

Erica
Assistant Property Manager in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

MobiWork Rocks!

5,0 vor 3 Monaten

Kommentare: Overall my experience has been really great. They have a friendly, dedicated, and professional staff who is willing to go above and beyond.

Vorteile:

The ease of inputting a work order and making sure that these are completed in a timely manner. I can see exactly where my technicians are at any given moment.

Nachteile:

I have found that there is not many drawbacks to MobiWork.

Antwort von MobiWork

vor 3 Monaten

Thank you for your kind words, Erica. We're so happy to hear your team is benefitting so much from using MobiWork. And we agree, our team is pretty awesome always willing to go the extra mile.

Tammy
Supervisor in USA
Staatsverwaltung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

MobiWork - Highly Professional and Extremely Knowledgeable

5,0 vor 2 Monaten

Kommentare: Each individual we were in contact with at MobiWork were extremely kind, professional and knowledgeable. I cannot say enough about the quality of work they produce.

Vorteile:

Highly customizable. The development team helped us create a product specific to our needs

Nachteile:

It took some time to determine what our specific needs were, but we greatly appreciated the guidance of the development team to get what we wanted and even features that we didn't even know that we needed!

Antwort von MobiWork

vor 2 Monaten

Hi Tammy! Thanks for your review! Your words fill us with joy - everyone at MobiWork works hard to make sure we're available to our clients and ready to help with any challenges you may encounter. Thank you for pointing that out :)

Connie
Office Manager in USA
Bau, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Commercial Refrigeration and A/C

5,0 vor 2 Monaten

Kommentare: The customer service team is exceptionally helpful. They respond quickly and work with you through any issues and help to specialize the program to your companies needs.

Vorteile:

Mobiwork is a great program for scheduling crews and projects. We use it daily and it has helped to streamline the work delegation. We really like that we can put updates on our projects so as we need to wait for parts or pause a project for whatever reason the team member assigned the job can stay informed. On the accounting side Mobiwork works exceptionally well with Quickbooks and has made our AR process smoother and faster.

Nachteile:

I don't have any issues. We highly recommend this product.

Antwort von MobiWork

vor 2 Monaten

Thank you for your valuable feedback, Connie. We're always happy to hear that your team is finding MobiWork so useful, especially the accounting integration. We found that it is one of the most complete and feature-rich Quickbooks integration in the market. We look forward to continue servicing your team!

Charles
President in USA
Chemikalien, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Product and even better service and support

5,0 vor 5 Monaten

Kommentare: Great program - many customers contacted me almost immediately to say "whoaaaa - what program is that? i need to check that out for my business"

Vorteile:

program was the answer to our routing management problems and communication challenges - the implementation through [SENSITIVE CONTENT] and team was one of the best experiences i have had with any software program we have converted to

Nachteile:

A little boxy at first right "out of the box", until we were able to get the implementation team to craft just the right message on the "we are through with the job" e mail to customers - Implementation team was very willing to work with us on changing this and they wound up getting it just right

Antwort von MobiWork

vor 5 Monaten

Hi Charles. Thank you so much about your review and feedback. We love to hear that Mobiwork was a game changer for your business. We look forward to continuing to work with you and your team!

patrick
pres in USA
Maschinerie, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Right Arm Crm

5,0 vor 7 Monaten

Vorteile:

customer service and tech support. As technology and the internet duplicates each other's soft ware...as the end of the day all businesses are people business. The Mobiwork Team never disappoints

Nachteile:

somtimes, once a year or so, the copmany will verify users...it always seems when I need to look something up quickly

Antwort von MobiWork

vor 6 Monaten

Thank you for your kind words, Patrick. We appreciate you taking the time to share your experience with us and we agree, we're very lucky to have such a great group of people working on customer success. We look forward to continuing to provide exceptional service to awesome customers like you.

Jason
CEO in USA
Öl & Energie, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Mobi

4,0 vor 5 Monaten

Kommentare: Mobiwork works great for our business and helps us to stay organized.

Vorteile:

Highly customizable and inexpensive. [SENSITIVE CONTENT] is very responsive.

Nachteile:

Very pricey if you want to integrate with other software.

Antwort von MobiWork

vor 5 Monaten

Hi Jasin. Thank you for your valuable feedback. We're glad you find our software highly customizable and inexpensive. Just to clarify, some of the integrations could be done without spending much. It really depends on the software you're integrating with and how involved our development team needs to be in the integration. Thanks again for sharing your insight.

Rodney
COO in USA
Umweltdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simplicity , and Transforming the way we do Business

5,0 vor 7 Monaten

Kommentare: Wonderful and number one (The training and assistance from MobiWork Personnel )

Vorteile:

It make running a Business much Easier and so happy MobiWork came our way. Its a must in Business.

Nachteile:

My company has not ran into any Downfalls in the Software.

Antwort von MobiWork

vor 5 Monaten

Thanks for the awesome review, Rodney! We appreciate you taking the time out to share your experience with us and we agree, we're very lucky to have such a great team. We look forward continuing to provide great service to awesome customers like you.

Maria
Office Manager in USA
Essen & Trinken, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Mobiwork meets all our requirements for work orders

5,0 vor 5 Monaten

Vorteile:

The app is really good for our needs. It meets all our work order requirements. We've been using the software for almost 7 years and we're pretty happy with it.

Nachteile:

It takes some configuration, but once it's set up, the software works very well. Customer support can take some time for issues that require immediate attention.

Antwort von MobiWork

vor 5 Monaten

Hi Maria. Thank you so much for your kind words. I'm glad you're finding that the app is meeting your team's needs. We'll continue to work hard to provide the best customer support and make it even more responsive.

Carlos
Product Support Manager in USA
Industrieautomation, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great solution for our Team

5,0 vor 5 Monaten

Kommentare: Improve time in processing data and Invoicing/collecting payment

Vorteile:

The software is great easy to use and very functional

Nachteile:

No, there are no cons for us. At this time we are very happy with this software

Antwort von MobiWork

vor 5 Monaten

Thank you for your kind words, Carlos. We really appreciate you taking the time out to share your experience with us! We're glad to hear that you found MObiwork to be easy to use and very functional. We look forward to continuing to work with you and your team.

Chad
Service Engineer in USA
Industrieautomation, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Service Tracking Software

5,0 vor 4 Monaten

Kommentare: Awesome customer service and very patient customizing it to our needs.

Vorteile:

We are now able to track our service engineers locations and work completed with all team members having access at all times. Mobiwork even created custom reports for us to track critical processes that we need to track daily.

Nachteile:

There was a learning initially but know we have all the information that we need at our fingertips with the help of the great training team at Mobiwork!

Antwort von MobiWork

vor 4 Monaten

Thank so much for your kind words, Chad. The feeling is mutual: your team is pretty awesome to work with!

Patti
Director of HR in USA
Bau, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Work Order Management

5,0 vor 7 Monaten

Vorteile:

The ability to push work orders out to workforce without the use of paper.

Nachteile:

There is a slight difference in using the program on iOS versus Android.

Antwort von MobiWork

vor 7 Monaten

Thank you for your feedback, Patti. We appreciate the time you took to share your experience with the Mobiwork app. And yes, going paperless is one of the main features clients enjoy the most about our solution :) We look forward to continuing to work with you and your team!