Shelf Erfahrungen

Very good and well-rounded tool

Kommentare: Very good. I'd definitely recommend it

Vorteile:

I really liked the diversity of knowledge content one can create. Decision trees and wikis were the most important for us, and we found them tremendously useful.

Nachteile:

The visuals of the frontend seemed a bit rudimentary, and we weren't able to modify or customize them.

In Betracht gezogene Alternativen: Talkdesk, Guru und Kustomer

Warum Shelf gewählt wurde: The tool had technical limitations that made it necessary for us to find a more powerful tool/platform.

Zuvor genutzte Software: Helpjuice

Gründe für den Wechsel zu Shelf: Especially because of the diversity of knowledge content. We needed to create decision trees or the like in order to present our users with guided workflows. That was impossible to do with the alternatives.

Excellent Knowledgebase Management Tool

Kommentare: I have been using Shelf for a long time and I am extremely impressed with its knowledge management and content organization capabilities. The software allows for quick search and categorization of all our files and information. This greatly reduces time and improves efficiency because there is no confusion about outdated or incorrect material. It is easy to manage permissions and sharing. My company likes to use it to onboard new employees since it is easy to set up a series of well-documented product and training guides. Overall, it's an excellent knowledgebase management tool and the Shelf team has been very supportive.

Vorteile:

The product is intuitive and straightforward. Shelf provides admins with detailed analytics and control features. It also integrates well with the other applications that my organization uses. For typical users, the software's design as well as search make finding documents quick and seamless.

Nachteile:

The knowledgebase management tool is great for any textbase documents, but it lacks features that can be improved if it offered better functionality and scaling of specific file types.

Cloud Based Knowledge Management System

Kommentare: We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.

Vorteile:

The search features , quick customer care responses and online tutorials.

Nachteile:

The speed and the sense that they were learning the functionalities of the product on the job.

The Best Knowledge Base Software

Kommentare: SHELF has been great! Before SHELF I created a website knowledge base for us to use, noting my website didn't have a good search feature, the ability to create folders, nor the real feel of a knowledge base. Getting SHELF helped us finally step into the real world of knowledge bases, and the work they have put into this web based software is superior. I am enjoying my time with it, and the ease of use of SHELF has made it an outstanding product.

Vorteile:

One of the features of this product is its online! I love the option of having it web based, and not downloaded onto your PC, giving access where ever I go. The Ease of use is fantastic! It doesn't take much to learn, and has the ability for anyone to be able to pick up and use. If you are familiar with social media (Twitter for example) you will feel right at home with the hashtag feature.

Nachteile:

The only issue ive had with the software would be, my agents didn't care to much for the intergration with NiCE Incontact. We tried this and the window would be to small or to big, causing the agents frustration when answering calls. It would always pop up, and the agents would of liked the ability to be able to click it when they need it, instead of the popping up with every call.

In Betracht gezogene Alternativen: HubSpot Marketing Hub und LiveAgent

Gründe für den Wechsel zu Shelf: The ease of use! the others didn't have the robust features we need like SHELF had. SHELF was easy to use, and it just had better layouts than the others we looked at.

Shelf Partners with OPEX

Kommentare: Great team to work with and I look forward to the next several years of this partnership.

Vorteile:

I love the application, but I really love the partnership I have with my Shelf Team. They have been a great resource for us building this tool.

Nachteile:

Honestly I have not found anything I don't like. It's easy to manage and build.

Shelf is a real game changer

Vorteile:

I use Shelf mainly to bundle internal knowledge and make it available to other departments and external providers. I especially appreciate the versatile and yet simple use of Shelf.

Nachteile:

For me there is no contra in the use of Shelf. Before we used another knowledge management tool which I was not convinced of in many points. Shelf on the other hand has everything I expect.

Shelf

Kommentare: I wasnt involved in the decision making or any of the fiances, but from an admin point of view and content Creation i had nothing but a good experience

Vorteile:

Support from Rik and Weronika was always very efficient, timely and helpful. No question ever went unanswered. Decision trees, collapsibles and anlaytics

Nachteile:

Occasionally went blank and needed tickets raising. Due to the way we send comms to agents, would be good to pull up old announcements and just edit those rather than sending a seperate comms about an update

Excellent resource for maintaining quality control and communication across our organization

Kommentare: My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.

Vorteile:

This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization. It makes the navigation of the resource super intuitive for my staff and allows everyone to put their hands on what they need exactly when they need it. The ability to store and share a multitude of different file types as resources has also been invaluable.

Nachteile:

There is not much I don't like about the software but one update that I am eagerly anticipating is the ability to upload and have a master copy of a resource in my organization library and have it replicated in other libraries. This will cut down on the amount of uploads and also allow us to have stronger version control on resources that we use across the organization and across our different regions.

Our 'walled garden' called Shelf

Kommentare: We were searching for a archiving solution that would package our company's offline and online resources (designs, documents, ideas, etc.) into a value add, easy to find, easy to use tool for our customers. Shelf provided the exact solution. Similar to how Google provides valuable search options, Shelf give us (the originator) a way to package resources and then offer in a secure walled off 'garden' , so our customers can 'harvest' those resources.

Vorteile:

Having a "Google like" (search by tags) generated system of classifying and organizing online/offline content onto one cloud platform is transformational. By allowing the end user (in our case, customers) to search via tags, then find>view>download any and all content relating to our relationship with them, the overall 'findability' and value of our resources increases expotentially. The value increases because it's not just sitting in some obscure Dropbox, it's growing and being harvested in "our walled garden" by our customers. For genre specific content, we can upload new content, tag with appropriate genre related tags and automatically 'push out' the material. Soon as the tags are applied, then all members of that genre have access to the material AND are automatically notified. Versus the old method of copy>paste individual files into each customer's Dropbox folder. The thumbnail display, which is truly amazing, provides a visual reference to the items searched for and shortens the final mile of the search to the speed of light. Tagging is an art and Shelf customer onboarding walks you through the learning curve (changing from the file folder based system).

Nachteile:

Still working on versioning, but the workaround works for us.

Shelf helps our marketing team be more collaborative and efficient

Vorteile:

- Shelf is great for project research and managing advertising versions and sales collateral for our marketing team - Easy to organize various iterations and revisions with custom and company tags, badges, groups, organization library, folders, etc - A powerful search tool that keeps what the team needs within reach. We can search inside documents & images and filter by version, date, users, content type and even different locations - Shelf has been an Evernote replacement for our team. It's a much easier and intuitive way for marketing and product teams to collaborate on content research.

Nachteile:

Cons; would like to see an integration for Slack. Our team uses Slack and it would be helpful to be able to pull in our attachments and links into Shelf so we have a more comprehensive experience.

Shelf Review

Kommentare: It has been fantastic.

Vorteile:

- Partnership with the Shelf team, especially Rick Alimov, to implement the tool into our environment was super helpful, easy to work with, very educational, quick to respond, and always on top of things.- Development, implementation, and integration were quick and easy.- Documentation provided was clear and concise.- Easy to use and navigate and administer. - Tool functionality abilities (Answer Assist, chatbot integration, language containment within one gem, search functionality within documents, etc.).

Nachteile:

- Lacks robust and in-depth reporting in GUI without the requirement of pulling APIs. Beta for additional reporting is available but when available to GA it will be a paid product. Believe all reporting capabilities should be a part of the tool and not a paid add-on.

Status quo - using Shelf

Kommentare: I really love to work with Shelf. I think it is modern design, easy to use and really good search-function.

Vorteile:

I really like how easy it is to create and manage content in Shelf. It is also easy to invite new users, create usergroups and change userroles. Maintenence function with directly feedback from user is so good and help us to structure and document all kind of changes we do. I think the sync between Feedback and CPW could be better, because you need to be an collaborater to solve the connection between feedback/publish function. Maybe it also is because I do not know how i should use it correct, though..

Nachteile:

I miss the possibility to create a even more personal business layout at the front page. I want to explain for all the users how Shelf is build for our company, how you should use it and it when they should use it. I also miss an function where you can assign GEMs directly to owner of the document. For example there should be an function when you create a GEM to select an user who is responisble for keeping that document up to date or that other people in the organization could know easier who is responsible for this manual/routine.. Now they only can see who's created or last changed the document.. That is not good enough for us so we have started to use the category-function for assignee different document to different "users/teams/departments"

Shelf improves the quality of answers to customer queries

Vorteile:

Shelf Answer Assist has been our ongoing project which aims to improve agent experience in handling customer interactions. The support team has been very collaborative and ensures we are on track with all our learning initiatives.

Nachteile:

User management can be improved. At the moment, we would have to follow several steps to create and group an agent. For example, individually copy-paste a username. It would be best to have a bulk upload feature via uploading CSV with all the required fields.

Vital Team Resource- Saves an incredible amount of time and helps foster internal/customer insights

Kommentare: I've used Shelf for over 3 years now, and was blown away at the level of personalized assistance for helping me to set up a virtual company "library," as well as provide me with tips, tricks, and ideas for leveraging the software to achieve multiple knowledge sharing goals. I rely it it daily to act as a collection hub of collaborative information for special teams and projects, and as the best way to allow my team to "be on the same page," and have access to all the most recent studies, trends, decks and pertinent industry articles and data sources. No more searching on shared drives, or trying to figure out where someone may have filed something that contains multiple flavor, channel, food types. Just file, tag and go. It's our internal company "Google."

Vorteile:

I've worked with Shelf for 3 years now, and they are constantly upgrading the software capabilities to increase ease of use, and enhance our ability to use the platform in many innovative ways to both share and find information quickly internally, as well as house best practice materials that we can share directly with customers.

Nachteile:

The one function I could use most would be a "batch tagging" capability, which they have been working on.

Great product for sharing/storing curated resources in a complex/large organization

Kommentare: Shelf has been an incredible partner throughout the process. They were willing to work with us to meet some of our organization-specific needs, while also helping us strategically migrate our content to their platform. They've been very thoughtful every step of the way - including our needs in their product updates and meeting with us on a regular basis to make sure we were aware/up to date on their progress. One of the main reasons we went with Shelf was how easy it was to work with them - and they have not disappointed since then. If you're looking for a knowledge management platform and want an active relationship with your vendor (where they deliver on what they say they are going to do), then Shelf is the right partner.

Vorteile:

Features- left-side panel that allows you to see all the libraries/folders across your organization at once; highly intelligent, Google-like search functionality for all types of searches; ability to combine search with a variety of filters; ability to preview a document easily without having to download; simplified permissions structure - allowing you to set permissions for users in groups as well as individually; integration with SSO

Nachteile:

A few key features they are working on to meet similar functionality of Box/Dropbox/Google Drive: - Ability to download multiple files/folders at once - Ability for preview feature to work for all common file types

Shelf is a game changer

Kommentare: we are very much enjoying Shelf and are excited to continue to onboard new departments to Shelf!

Vorteile:

Shelf has allowed Granite teammates to store and share vital information for day to day jobs. It has allowed us to easily share content between teams that had no capability of doing so previously. The search functionality it top-notch and allows people to find what they need as quickly and simply as possible!

Nachteile:

bulk add tool & the ability to add people directly to user groups when adding to shelf

Intuitive and Effective

Kommentare: Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform. They show a true willingness to help and have amazing expertise in knowledge management and provide best practices to ensure success.

Vorteile:

Shelf has been a huge asset to our overall organization of content and process documents. It has improved consistency and efficiency across all the teams that leverage this tool. Managing and maintaining the content is simple and easy with a wide range of reporting available to the administrators.

Nachteile:

I feel that there are some minor changes that could be made to the reporting feature. Nothing major just a few additional reports would be helpful.

Extremely pleased with Shelf

Kommentare: Overall we are extremely pleased with the platform and support provided. The AI is invaluable and the openness to evolve new features is wonderful.

Vorteile:

That it's easy to use and constantly evolving. Love the ease of making changes.

Nachteile:

really would love to have a calendar, would love more space to describe the gem, would love to be able to identify an owner (not the person who uploaded). Although not a deal breaker.. the overall 'look' of the dashboard is not visually appealing.

This is not a drill: A user case that lead to early adoption

Kommentare: Using Shelf in support of my consultancy/advisory tasks related to the development of an incubator hub in Belgrade, Serbia. Tasks require a lot of information coming in and out and disseminated to a wide variety of management, staff and stakeholders. We have been extremely glad to get our hands on the program. Not only does it support our organizational ethos of trying out new information technologies whenever we can and as they become available, its also been ideally suited and fit for our purpose. Its really smoothed and integrated our workflows and was just what we were looking for.

Vorteile:

Shelf is really easy to set up and get going very quickly and is incredibly intuitive to use. Its a great tool not only for managing knowledge inputs in a wide variety of formats but also for group and task based working. The web clipper is great for capturing information on the go and actually a lot of fun to use. The file permissions system is super efficient for setting up and breaking down work/interest groups. It ensures everyone gets what they need to know and gets a chance to appropriately share and contribute. Its strongly supportive of the informational needs of the multi layered management structure of the organization as well as for disseminating information and updates to its general membership and stakeholders.

Nachteile:

Although its already integrated with the three most important cloud storage sites and we hear more are on the way, we've already become firm Shelf fans and will continue to use so we'd like to see some fast-tracking so more become available sooner than later. We also hear email integration is on the way. Right now and until it comes, it would be useful for user email lists to be generated internally.

Shelf has been helping us avoid some costly mistakes.

Vorteile:

Shelf makes it easy for us to capture content using the web clipper and then forget about it until we need it again. The search features make it easy to locate stuff without knowing the name or the exact folder location. They have tags, a tag library and customized badges.

Nachteile:

I wish the web clipper enabled us to capture slideshare presentations and podcasts. I wrote to their customer service team and they said that it was in the works.

Easy to use platform for busy teams

Vorteile:

From adoption the platform was noticeably very clean and unique in terms of design and I felt like I had a direction immediately. Many other tech apps are stressful to adopt and you are never quite sure you are utilizing the most important features. Not only was it easy for me to figure out, but getting my relatively small team on my Shelf was just as easy. We created our own folder structure to suit our needs and organization preferences and everything has been smooth and I can find everything I upload very easily, especially when I know who uploaded it.

Nachteile:

I wish we can collaborate on documents inside of Shelf, but there really is not much a problem because they integrate with Google Drive directly so we can just upload it after.

Shelf Admin Experience

Vorteile:

As an Admin for Shelf, there are always improvements in the pipeline and we are made aware of improvements that are live or will be live soon. Feedback is definitely always welcome with Shelf.

Nachteile:

From an admin perspective, I would love to see the ability to make custom reports in shelf.

Team Leader of Customer service

Kommentare: With Shelf I'm solving everyday issues that occurs with our partners and clients. Shelf helps a lot to secure crucical informations at the moment.

Vorteile:

With Shelf I'm solving everyday issues that occurs with our partners and clients. Shelf helps a lot to secure crucical informations at the moment. Its helpful and easy to use for all agents.

Nachteile:

So far i did not noticed any missing featuers on this program.

User-friendly with professional - and quick - support to help navigate any challenges.

Kommentare: Ability to easily - and securely - share resources with our global movement.

Vorteile:

We're an international organization, and needed a platform that would be affordable and accessible globally. The staff at Shelf.io are incredibly customer-oriented and constantly seeking feedback to add new features and upgrade the system. The library is intuitive to use from both an administrator's and user's perspective. The search function is robust, making it easy to find relevant resources. And, the ability to have specific user-groups for certain documents is a huge benefit for us. Without question, an amazing resource for the price.

Nachteile:

I do wish we could customize the look (e.g., co-brand with logos, colors, etc.) - but really, if my only major complaint has to with aesthetics, the product certainly is working for us.

Shelf Review

Kommentare: Overall, Shelf has been amazing. When I've had any questions or issues, Rick has been a pleasure to work with.

Vorteile:

I enjoy how easy it is for me (admin/content creator) to be able to set up a module in Shelf, and make it accessible for my team to easily search. Their productivity and efficiency has increased since using Shelf.

Nachteile:

No complaints, everything is very easy.