HelpCrunch Erfahrungen

The software that really helps

Kommentare: HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Vorteile:

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Nachteile:

There is nothing I can list here :) Like... really nothing :)

Great platform to directly connect with customers

Kommentare: So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!

Vorteile:

I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.

Nachteile:

It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.

Elliminates all our support headaches

Kommentare: HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard. Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules. We also use workflows to send replies to repetitive questions without a need of human intervention.

Vorteile:

It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents

Nachteile:

Nothing to complain about so far........

Web software ok. Mobile app non-functional. Service non-existent

Kommentare: Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Vorteile:

It was reasonably easy to install, although took a while to configure.

Nachteile:

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Best platform for startups to unify customer experience

Kommentare: HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio.

Vorteile:

HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform

Nachteile:

Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Kommentare: The best option for small businesses

Vorteile:

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately.

Nachteile:

Sending verified emails from our own domain would be good to have. However, support agents say it is coming.

Intuitive Interface and Insightful

Vorteile:

Analytics As a customer support manager I really appreciate the analytics section which helps me easily check the average handling time, response time, missed chats workload by hours etc. This helps with quick quality assurance evaluations and workforce management.

Nachteile:

I didn't notice anything I wouldn't like

A Time-Saving Bonus

Kommentare: HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It speeds up our response times without sacrificing quality. It's like having a great copywriter always ready to help.

Vorteile:

A Time-Saving Bonus - HelpCrunch has simplified our customer support process

Nachteile:

Everything works efficiently and without any issues.

A Must-Have Tool for Customer Support Teams

Kommentare: A very convenient service that is constantly evolving.

Vorteile:

We were initially drawn to HelpCrunch for its live chat feature, but the AI Editor truly was a great bonus. It's intuitive and helps us maintain a consistent tone in all our communications. Highly recommended!

Comprehensive Features at an Affordable Price

Kommentare: From the first day of using HelpCrunch, we noticed many benefits of this product. The automated messages are great, and the ability to track customer journeys helps us provide better service. Highly recommended for any business!

Vorteile:

HelpCrunch offers more features than other similar platforms at a fraction of the cost. The live chat and email functionalities work great, and the customization options are vast.

Nachteile:

I did not find any significant flaws in Helpcrunch.

Way to improve HelpCrunch

Kommentare: Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?

Vorteile:

Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.

Nachteile:

- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.

Great - probably the best messaging software

Kommentare: Their support is amazing and friendly - regardless of you being a paying customer or free user.

Vorteile:

Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch. It also looks more modern than the competition.

Nachteile:

There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end). But that is likely something that will get ironed out, more than an intentional feature.

Has promise

Kommentare: Support wasn’t great for a support software company. Very Slow software, they need to invest in a CDN of something.

Vorteile:

Price is the best feature of this software. Overall the software has promise but isn’t quite ready for prime time. They are trying to Copy intercom so if you would like someone similar to intercom this software could suit.

Nachteile:

Support was ok to poor and they are over charging for importing data into the system (quoted me $300+). Their iOS app isn’t the best, does not refresh correctly and isn’t that user friendly compared to intercom. The part that annoyed me was the speed of the system in Sydney Australia. 6 secs to load images on their site (confirmed with speed test sites too). Just too slow and support the fact they are not quite ready for prime time. Maybe another year they will be

Overall an awesome chat tool!

Kommentare: Easy to setup, no learning curve needed, our sales people cant live without it.

Vorteile:

I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too. Support is great by the way

Nachteile:

A few improvments can be introduced the mobile user experiences but these are not critical at all

Absolutely perfect

Vorteile:

The interface was solid and easy to use for my team. The setup process to be able to be live and functional was straight forward and take only some minutes to setup. Once online, the tools was also easy to use for the user of the website. The configuration options are well documented and helpcrunch offer wide range of options to configure the way you want to use the tools.

Nachteile:

The only drawback we found was the desktop/mobile app. The notification seem to not always be receive in time and sometime we receive notification some minutes after the client leave the website.

A better (and cheaper) alternative to Intercom

Vorteile:

We made the switch to HelpCrunch because we were concerned about the increasing costs with Intercom as our user base grew. Everything was great from the get go and my entire Success team is happy with the tool. On top of that, we managed to cut our expenses by 60%, which is great.

Nachteile:

The limit of emails and auto-messages in our plan is a little upsetting

Run your business with Helpcrunch

Kommentare: I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function. I also love that I have can access previous conversations with customers without scrolling too much. Also love the customer support , every time I have a question someone comes back to me within 5 minutes. Truly bang for the buck.

Vorteile:

The search/filter function and the color coding of conversations.

Nachteile:

I wish I could easily edit and remove uploads on chats.

The best live chat software I have ever used

Kommentare: The live chat is the lifeline for a SaaS company. We spent 100s of hours on the chat interacting and supporting our customers. I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use. The automated messages, emailing and the templates are the best way stay productive and provide amazing customer experience.

Vorteile:

I have noticed when you have too many features it becomes complicated to set up and use but not with Helpcrunch. It is easy to set up and even easier to use. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.

Nachteile:

I don't have any problem with the software but would love to see more languages and integrations.

Amazing toolset for customer interaction

Kommentare: Very nice experience with the software so far. It has everything we need for customer communication and support in a single place. Highly recommend

Vorteile:

I love having all the tools I need in one system - and that's definitely important when we're talking about customer communication. Having all chats and emails with the same customer in a single place is a big benefit for our team.

Nachteile:

Emails deliverability rate could be quicker by a bit as we normally send out > 30,000 emails at a time, but it's not a big deal considering all the benefits that we get from using HelpCrunch

HelpCrunch and solving business problems

Vorteile:

- multilingualism. The language can be changed directly from the app in real time. This was one of the main criteria for choosing a service for us. - Customize css via admin panel. This makes the widget very flexible - Real-time support communication. Within 10 minutes you will receive an answer to your questions and try to solve problems

Nachteile:

- This is more a wish, not a minus, but I would also like to have official support for react-native.

10 on 10 design, Easy Integration, Competitive Pricing

Kommentare: Satisfactory. although, I noticed that the conversation rate was very low if compared to the current service I am using.

Vorteile:

The Design and Flexibility the Customize your widget, Widget Integration, Registration.

Nachteile:

Nothing Out of the box. Pricing is same as many companies, however they are into a very competitive field with multiple alternatives having way better features and even cheaper for multiple agents (Jivochat, Zendesk Chat). I did not find any API for easier integration. Free Version is not at all recommended, Better software are there if you need it free.

Nice pricing options and supports migration from previous tool

Vorteile:

It has lot of things bundled(like knowledge base, chat bot, email marketing, etc.) in it with awesome pricing options. Their chat widget is highly customizable to have a consistent look and feel with my website.

Nachteile:

No such major cons, it is a nice tool. Only thing which they can improve is their basic price option. The basic variant should have some more features.

Good priced chat platform with great support

Vorteile:

We have used the platform for 9 months and have experienced constant development of features and great support when needed. They also take our feedback into consideration and have released several features that meet our demands.

Nachteile:

Reporting could be improved. We use tags on the chats to be able to report and learn from the topics, but there is no easy way of doing this at the moment.

All in One Solution for your Customers

Kommentare: I am so thrilled to use this app. We were looking only an email marketing tool and with this app - we received just more - chat, helpdesk and email automated marketing tool in the same time.

Vorteile:

I like the chat system and especially is how easy is to send email or message to customers. Also, there is a lot of pre-made templates that can help you with faster and better respond to clients. It is not just a chatting system, it is more - it could be an email marketing tool and help desk at the same time. Also, design and user experience is on other level comparing to similar tools.

Nachteile:

The only issue that I could find that when sending an email - email is signed by help crunch organization instead of a company. Maybe there is a way to change this - but I could find that setting.

I makes new opportunities possible

Vorteile:

The software is easy to use. For us as company but also for the visitors. I get several business requests in a month through the chat.

Nachteile:

You can't combine the software with other tools like messenger so you have one tool for all your support questions.