--- description: Detaillierte Informationen über Summit zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Summit Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [ITSM Tools](/directory/30676/itsm/software) > [Summit](/software/146506/summit) # Summit Canonical: https://www.capterra.com.de/software/146506/summit Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/146506/summit?page=2) > Intelligente, integrierte und innovative ITIL-2011-zertifizierte, einheitliche ITSM-Plattform für Service-, Asset-, Verfügbarkeits- und Projektmanagement. > > Bewertung: **4.4/5** von 27 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Summit? SUMMIT konzentriert sich derzeit auf die Märkte Indien, Australien, USA und Naher Osten. Zu den Kunden von SUMMIT zählen große Unternehmen, Unternehmen des oberen und mittleren Marktsegmentes aller Branchen sowie MSPs. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 27 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SymphonyAI Summit - **Region**: Los Altos, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 89,00 $ - **Zielgruppe**: 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Deutsch, Englisch, Französisch, Hindi, Indonesisch, Japanisch, Malaiisch, Russisch, Thailändisch - **Verfügbare Länder**: Amerikanische Jungferninseln, Anguilla, Antigua und Barbuda, Argentinien, Aruba, Australien, Bahamas, Bahrain, Barbados, Belgien, Belize, Bermuda, Bolivien, Botsuana, Brasilien, Britische Jungferninseln, Chile, Costa Rica, Deutschland, Dominica und 72 weitere ## Funktionen - API - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Asset Lifecycle Management - Automatisiertes Routing - Barcode/Ticket Scanning - Berichterstattung / Analyse - Berichterstattung und Statistik - Compliance Management - Compliance-Verfolgung - Configuration Management Database (CMDB) - Dashboard - Datenvisualisierung - IT-Asset-Management - IT-Betriebsmittelverwaltung - IT-Reporting - Inventarverwaltung - Kapazitätsmanagement - Konfigurationsmanagement - Kostennachverfolgung - Kundenbetreuung - Lieferanten-Management - Makros/Antwortvorlagen - Multi-Channel-Kommunikation - Priorisierung - Problem-Management - Real-Time Notifications - Remote-Zugriff/-Kontrolle - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Supportticket-Management - Third-Party Integrations - Umfragen & Feedback - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Wartungsplanung - Wirtschaftsprüfung-Management - Wissensbasis-Management - Workflow-Management - Zugriffskontrollen / Berechtigungen ## Integrationen (25 insgesamt) - Amazon CloudWatch - Amazon EC2 - Cisco Jabber - Cove Data Protection - Flexera SaaS Manager - GitHub - Gmail - JIRA Service Management - Jira - Meta for Business - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Excel - Microsoft Teams ... und 10 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software) ## Ähnliche Kategorien - [ITSM Tools](https://www.capterra.com.de/directory/30676/itsm/software) - [Help-Desk-Software](https://www.capterra.com.de/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.com.de/directory/30077/it-asset-management/software) - [IT-Management-Software](https://www.capterra.com.de/directory/10001/it-management/software) - [Configuration Management Database (CMDB)](https://www.capterra.com.de/directory/30959/cmdb/software) ## Alternativen 1. [Atera](https://www.capterra.com.de/software/144309/atera) — 4.5/5 (446 reviews) 2. [Freshservice](https://www.capterra.com.de/software/132997/freshservice) — 4.5/5 (689 reviews) 3. [ManageEngine Endpoint Central](https://www.capterra.com.de/software/170018/manageengine-desktop-central) — 4.6/5 (1549 reviews) 4. [Iru](https://www.capterra.com.de/software/181954/Iru) — 4.9/5 (478 reviews) 5. [JIRA Service Management](https://www.capterra.com.de/software/138769/jira-service-management) — 4.5/5 (764 reviews) ## Nutzerbewertungen ### "Excellent Product" — 5.0/5 > **Verifizierter Rezensent** | *23. August 2017* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Very Helpful in managing Day to day activity can manage and track all the tickets raised internally. ----- ### "AI Powered ITSM Solution" — 5.0/5 > **Louis** | *18. November 2022* | Automotive | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: AI Powered Chatbot with Auto resolving capability is my choice and we have achieved 60%requests are auto resolved with no manual effort and Summitai ITOM helped to achieve 85% of monitoring event tickets are auto resolved. This is a greatest milestone of Summitai. > > **Nachteile**: We have enough and more of the features that helps day today. Obviously the UX can be improved for all End User facing screens. > > Consulting and Implementation \> Was great and admiring. The implementation and migration took 3 months overall. This shows their product and team capability.Support \> There is a scope to improve on support. ----- ### "SummitAI review Telecommunications" — 3.0/5 > **Verifizierter Rezensent** | *18. November 2022* | Telekommunikation | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: It has a lot of options you can choose from, very ideal for an IT company. > > **Nachteile**: The product needs to be more customizable, to be able to be used in a non-IT business. The majority of support is out of India and the language barrier as far as the meaning of every word is just not there. The implantation team seen to just build what you ask for and not show you how to do things. As administrator it would be nice to be able to create and do things on you own. > > Overall experience with SummitAI was frustrating as not know how to do a long of things, had to do some trial and error on my side. Then trying to get some of the customer support in India to understand what we want it to do was very frustrating. ----- ### "Rajesh Konanki Hexaware Technologies Summit AI Consultant." — 4.0/5 > **Rajesh** | *1. November 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I am very glad to give this review on Summit AI, last 7 years onwards i am working as a ITSM consultant and supporting Summit AI for multiple clients in Hexaware. I love Summit AI ITSM module. It's very user friendly for all end users, analysts and amins. I love Summit AI Asset management life. It's also user friendly for asset management team. > > **Nachteile**: Below features we are expecting in Summit AI.1) List configuration. 2) Easy report on Service catalog variables.3) More user friendly on OLA engine.4) Discover suceess rate. > > It's very good product for ITSM modules and asset life cycle tracking under low budget. ----- ### "Summit AI has all the bells and whistles of the Big Guys without the Big Price" — 5.0/5 > **Joyce** | *2. Juni 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: When we were doing our search for an effective ITSM tool, we had a list of 75+ requirements and Summit was able to not only meet but demonstrate how each of the requirements was done in the system. The biggest issue we were facing was having multiple tenants in the same instance so that our technicians only needed to have 1 URL. Summit AI was able to meet this requirement and continue to do so 5 years later. > > **Nachteile**: The one thing that would be beneficial to all customers is a public forum for users at all levels to share information and make product recommendations. > > We are able to manage and achieve multiple SLA's across multiple tenants with a single solution. The Customer Satisfaction Survey (CSAT) process within the system works great and provides flexibility to have different questions for different customers. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/146506/summit?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/146506/summit) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Strukturierte Daten