great service

Bewertet am 15.11.2016
Brittany R.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: a great way to connect Works very well with clients as well as all staff members
Has a very warm rapport with everyone she comes in contact with
Follows up with clients to ensure no one feels forgotten or lost in the process
Clearly enjoys the 'people' aspect of his position
Consistently answers the phone with a smile and a friendly hello
Readily admits when she doesn't know the answer to a particular query
Outlines the steps that she will take to resolve a problem
Receives ongoing positive feedback from clients'both verbally and in writing
Has become the 'go to guy' for clients who seek his advice to solve problems
Excels at providing timely feedback to even the most difficult customers
Consistently gains necessary approvals and authorizations
Is able easily to switch from English to Spanish and back again
Is an empathetic and focused listener
Skillfully overcomes customers' objections
Deals with challenging customers without becoming aggressive
Has developed a loyal customer base and a high rate of repeat business
Enjoys identifying 'out-of-the-box' solutions for clients with special needs
Skillfully manages all but the most challenging customer situations
Knows when to ask for additional support from team management
Is able to redefine the customer service process to meet clients' changing needs
Overcomes objections in a logical and conversational Receives ongoing substandard customer satisfaction scores
Does not manage customer expectations by explaining reasons for delays
Has difficulty saying no or tactfully telling customers that they must wait their turn
Refers too many customer queries to management for final resolution
Has received numerous customer complaints for failing to follow up as promised
Cannot yet demonstrate sufficient knowledge of company products
Misses opportunities for cross-selling and overcoming initial objections
Is unwilling to adapt his tone and personality to fit a particular caller's style
Argues and uses inflammatory language with customers
Becomes frustrated when customers ask too many questions
Displays sarcasm and alienates those looking for help
Demonstrates condescending behavior when dealing with overly demanding callers
Has little patience for customers with 'dumb questions'

This software has helped us improve information sharing and issue tracking tremendously.

Bewertet am 7.7.2017
Claudine W.
Lodging Manager
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience.

Vorteile: HelloShift's simple and intuitive design lends well to its ease of use. It has been quickly adopted by our organization's users; even those who are not very comfortable using computers. Our information sharing efforts within departments as well as across departments has improved tremendously. As has our issue tracking and staff accountability. All of which has helped streamline our operations and enhance our guest experience. Also, set up was very simple and their customer support has been highly responsive. Any question we had was answered quickly. They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed. The mobile app is also very good for keeping in touch with what's going on while away from the office. When our free trial period ended and I asked if we wanted to subscribe, the response was "How could we not?!" This simple tool has been a game changer for us.

Nachteile: There really is not much we don't like. Only have some wishes: Right now the software only displays reviews from TripAdvisor. Would be great if they could include from others like Booking.com and Google as well. On the mobile app there is no way to mark a post as read like you can on the desktop version.

Great For Both In Stay / Post Stay

Bewertet am 17.1.2019
Alex V.
SEO Manager
Gastgewerbe, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;)

Vorteile: We vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues.

Nachteile: If the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent.

There have been good moments and bad moments

Bewertet am 2.8.2017
Christopher B.
Reservations Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: You can message guests anything you need to let them know about like parking, arrival time and questions that guests gave

Nachteile: Not being able to add guests who have stayed with us in the past. Everything else with HelloShift is great

Antwort des Softwareanbieters

von HelloShift an 8.1.2018

Thank you for taking the time to review HelloShift, Christopher! We are delighted to hear you use us to engage with guests before they arrive at your property. When you add a guest that's already in the system, we do not let you add a duplicate entry. Instead we show you the existing entry so you can re-use it, thereby maintaining Guest history in one place. If you still have questions, please message us in the HelloShift app by clicking on the lower right and we will make sure you are getting the best possible experience. Best, Team HelloShift.

It's very easy to use! Everything is right in front of you.

Bewertet am 1.2.2018
Heather T.
Front Desk
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: It's very similar to using today's social media (i.e Facebook), so it is easy to use and quick to learn. I like that it's easy to search through the history in case we need to look for past notes. For me, the best part is that it helps me get tasks done! I also love how there's an app -- I can always go on HelloShift when on the go! Customer support is always helpful!

Nachteile: I wish that there were more customizable features to HelloShift. Also, we used to be able to copy and paste images -- we can no longer do that. Maybe have a "preview screen" when attaching a document.

review of hello shift December

Bewertet am 14.12.2016
Marianna M.
guest services
Gastgewerbe, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Very easy and effective program. User-friendly - not many glitches. However, the guest numbers' of repeat guests are hard to enter again.

Vorteile: very easy

Nachteile: guest contacts are difficult to input again

Antwort des Softwareanbieters

von HelloShift an 28.2.2017

Thank you for taking the time to review HelloShift, Marianna! We are delighted to hear you find us easy and effective. When a guest is added, the guest profile goes in the guest directory so you don't have to enter again. You might find our "Guest Engagement" support video helpful. If you still have questions, please message us in the HelloShift app by clicking on the lower right and we will make sure you are getting the best possible experience. Cheers, Team HelloShift.

Awesome

Bewertet am 2.8.2017
Amit P.
Director - Asset Management
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are able to communicate with our staff more effectively. All the employees are engaged with workplace and are able to response quicker.

Vorteile: It make communication interesting and enjoyable. Its almost like facebook for work place that allows employees to be alert before they start their shift. I like the guest response feature that engages Front and guest for request and potential complains can be fixed by the hotel employee.

Nachteile: Connectivity issue. I would like to stay connect on the phone. Ability to add pre-existing photo to the comment. I understand you can take live picture and post it with comment but I would still like to add pre-existing picture to comments as well.

Easy-to-use group task and communication tool

Bewertet am 3.8.2018
Khanh H.
Front Desk Agent
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's a really useful tool. I can just scan through the pages on my way to work and I would already know what to expect and how things are going even before I start my shift.

Vorteile: It lets you create tasks with a date and time reminder so you'll get a red notice when something is due and need your attention. You can also add different colleagues and departments involved with the task or issues.

Nachteile: It is not quite widely used yet, so communicating with other properties still requires lots of emails.

Love Love Love it

Bewertet am 15.11.2016
Tammy P.
Front Desk
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This software makes communication easy. When something is easy it gets used. A win- win for our team. I would recommend this software for any company that struggles with communication. There is also a record of communication and Tasks so you may monitor the end result. If you are scheduled a task you mark it off when it is complete. Due to this software being real time you no longer forget to get a task done, you just assign it right when you think of it.

Vorteile: It is real time.

Nachteile: When your internet is down it is not available

awesome product

Bewertet am 17.11.2016
Joshua W.
guest service
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Amazing product that always makes my day to day tasks easier. I definitely recommend it to any hotel out there.

Vorteile: convenience. ease of communication

Nachteile: would like to be able to add more hashtags and filters.
Search is not chronological and shows random dates. would appreciate a search that is chronological by date.

Antwort des Softwareanbieters

von HelloShift an 28.2.2017

It was amazing to hear you think HelloShift is an amazing product, Joshua! We agree that the default sort order by relevance is not enough and we have added the ability to search by date. The admin users at HelloShift can add more tags. Checkout our "Tags" help video to learn more. Thanks for your feedback!

Guest Service Representative

Bewertet am 19.11.2016
Viri M.
Guest Service Representative
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall it is a great system to have. The only negative aspect of the program is that is hard to find previous information.

Vorteile: Keeps track of daily information and you have to acknowledge you have read it

Nachteile: It is hard to find previous information, even with the search option.

Antwort des Softwareanbieters

von HelloShift an 28.2.2017

Thanks for your kind words about HelloShift, Viri! You are right about our search. Our default search order was by relevance to the search term. We have enhanced it so now you can sort it by time as well. This makes it even faster to find what you are looking for. Best, Team HelloShift.

Great Product

Bewertet am 15.11.2016
Tony T.
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The search is great! It lets you go back and even see archived notes. It keeps all of us informed. It's better than the Red Book!

Vorteile: The search

Nachteile: People need to read for it to be effective.

Keeps everyone in the Know!

Bewertet am 16.11.2016
Stacy L.
General Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We use Hello Shift for all inter-departmental messaging, staff updates and for communication with our guests. Hello Shift keeps us informed and helps us take full advantage of all operational opportunities. S. Lee, GM

Vorteile: Documentation on activity & issues.

Nachteile: Have not found an issue yet.

User and Guest Friendly!

Bewertet am 8.7.2017
Nina D.
Guest Services Manager
Gastgewerbe, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The ability to communicate efficiently with my team and our guests.

Vorteile: This is a great app for communing with my team members and my guests. I can type in a note from my desk top or cell phone when I'm on the floors.

Try it you will like it

Bewertet am 16.11.2016
Andrew R.
Front Office mananger
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: we try it and in a week we were sold. we have a 159 room in a old building have this help us so mush to get thing to guest and pass on..

Vorteile: I can see what is going on when i am at home

Nachteile: check list are a little hard to us

Antwort des Softwareanbieters

von HelloShift an 28.2.2017

It was great to hear how quickly your team embraced HelloShift, Andrew! Checkout our ¿Checklist & Task Library¿ help video. It has a quick explanation of how easy our checklists can be. Thanks for being a partner!

Easy To use !!!!

Bewertet am 18.7.2017
Kiran P.
Frontdesk manager
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: housekeeping and front desk

Vorteile: HelloShift is ease of use. Team work is more efficiently done through hello shift real time guest complaint solution and keep tract of all the records. its like Facebook for staff.

Nachteile: All the ways it is efficient but still notification and delete option we can not find. lots of notification .

Easy to use.

Bewertet am 15.11.2016
Marianna M.
Guest Services
Gastgewerbe, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This program works great for front staff, housekeeping, maintenance and management. Very functional and easy to log in away from work.

Vorteile: Easy access

Nachteile: Can run on the slow side like and any program.

Easy and fast to use.

Bewertet am 15.11.2016
Epi G.
Front Eesk
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We used to have to write everything by hand on a journal book, With this software its very easy to use and very convenient too.

Vorteile: It easy to use.

Nachteile: I wish there was a like button and a hide button.

Great tool for hotels!

Bewertet am 16.11.2016
Sharon P.
Asst. General Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This is an awesome tool for hotel operations, it can be used by all departments, useful, efficient in so many ways including guest service.

Easy to use with good functions

Bewertet am 16.11.2016
Khanh H.
Front Desk Agent
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I couldn't believe so many of my new colleagues haven't heard of Helloshift. It's one of the most useful tools for our front desk team

Staybridge loves helloshift!

Bewertet am 15.11.2016
Jenna M.
Front Office Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I use it everyday and it is such a necessity in my life now. It is such an easy way to communicate throughout departments.

Great communication platform!

Bewertet am 27.11.2018
Verifizierter Rezensent
Group Sales Manager
Gastgewerbe, 5.001-10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Love that there is an app and I am able to access it remotely even when I am not at work.

Nachteile: It could use a bit more features. Pretty straightforward which makes it easy to use but still a bit basic.

goodalertsystem

Bewertet am 16.11.2016
Jamiee R.
frontdesk
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: hello shift is a good way to keep in touch with coworkers and guests that are staying at the hotel. Also its good for the employees to see the reviews left from guests about their stay.

Vorteile: you can be updated about the hotel

Nachteile: none

Great Idea

Bewertet am 15.11.2016
Brooke S.
Front Desk Agent
Schreiben & Editieren, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We can get messages all over the hotel to any em,employee in seconds !! LOVE IT!! Especially for small things like late checkouts or early departures for housekeeping . Makes Maintenance issuers easy to track as well.

Vorteile: Easy and convient

Nachteile: None

Makes life easier

Bewertet am 16.11.2016
Guissepe M.
Front Desk Lead
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: HelloShift is a great tool to communicate and be efficient in the workplace....Love IT!
So happy my company introduces the team to HelloShift

Vorteile: Make communicating with team members easy.

Nachteile: web site is slow sometimes