Jolt Erfahrungen

The communication tool that revolutionized the way we connect at work

Kommentare: This communication tool is essential to improve the way we connect and share information in my work team.

Vorteile:

I like that I no longer have to rely on long emails or messages getting lost in the inbox. With the click of a button, I can send instant messages to the entire team, to specific roles, or to individual employees.

Nachteile:

It can be a bit confusing and disorganized at times, making it difficult for me to navigate and find past messages. I have also experienced some performance issues, such as content loading delays or occasional system crashes.

Supercharged Performance with Jolt

Kommentare: Overall, I'm very pleased with my experience with Jolt. It has greatly improved my workflow and I wouldn't hesitate to recommend it to others.

Vorteile:

Jolt has been a great addition to my workflow. It's incredibly fast, reliable, and easy to use. The intuitive user interface helps me get things done quickly and efficiently. The customer service is also top-notch, and they're always quick to respond to my questions or concerns.

Nachteile:

The only downside I've found with Jolt is that the pricing can be a bit steep for some users. There are also some features that I wish were included but are not.

Ineffective product and poor business practices

Kommentare: Overall incredibly dissatisfied with the product, service, and especially business practices. We realized after several months of trying to get our staff to adopt the software that it wasn't going to happen so we inquired about terminating the agreement and monthly payments. We had not been using the software for some time and hoped that Jolt would let us out as a professional gesture. I acknowledge that it was in their contract that we were committed for another 9 months but I have never been in a situation where a company locked me into an agreement when I was completely dissatisfied, was not using the product and couldn't resolve the issues. It just was not a good fit for us. Jolt refused to terminate the agreement and proceeded to bill us our monthly fee for almost an entire year of us not using the product at all. I would never do that to a dissatisfied customer but Jolt has no problem so be careful when signing and either try to go month to month or be darn sure it is the solution for you. There is no way out.

Vorteile:

The promises sounded good. Results did not materialize.

Nachteile:

Poor adoption from staff, little to no assistance from jolt on that. Thermometers never worked correctly resulting in bad or no readings. When we tried to send back we were outside the warranty period of only a few months so were stuck with them. Ended up as trash. Always difficult to get in touch with customer service.

Solid LMS

Kommentare: I've used Jolt over 2 companies, and it is far superior to some of the other systems that have a huge start up cost

Vorteile:

Easy to build and use. Vey short learning curve. Highly effective. Eliminates the need for paper!

Nachteile:

UI not as inviting as some other systems

Great Support from CSM

Kommentare: Jolt has been great so far! Everyone has been super helpful and very accommodating. [SENSITIVE CONTENT] has been doing implementation with me and he is a ROCK STAR. He always makes time for a Zoom when I need it. He has great knowledge and is absolutely a delight to work with.

Vorteile:

We LOVE the lists! We love the LOG BOOK! We LOVE the information library. With a few tweaks, scheduling could be outstanding as well.

Nachteile:

Scheduling performance. I have provided requests to help make it better.

Jolt is AMAZING

Vorteile:

Jolt is super customizable and easy to use! I use it for our hourly inspections, daily and weekly cleaning tasks, damage claims, repair requests, preventative maintenance, recurring team surveys, and for tracking lost and found items. If you are managing a team in a task heavy environment, Jolt is a must have! If you have suspicions that a certain task is getting pencil whipped, you can change the task type to a photo or to scan a QR code so the employee has to show proof they actually did it - amazing! They are also constantly working to add new features and improve current ones.

Nachteile:

Because it is so customizable, there is a significant amount of setup required. They do have a great support staff who works closely with you to teach you what you need to know and get your most important lists built out. We've been working with Jared and he is amazing! Even months after purchasing, I can schedule time on his calendar and he will answer any questions and help me find a solution!

Time Saver

Kommentare: So far our experience with jolt has been excellent and it has simplified our system process and made everything digitally available with reports to show our compliance.

Vorteile:

Jolt checklist make it super simple for us to keep up with location compliance and ensures we stay up to date with requirements. It notifies us if checklist are not being conducted on a timely basis and it also allows us to construct our own inhouse checklist to maintain a digital file of whatever we feel it is important to track.

Nachteile:

There is nothing to dislike about Jolt, if any questions arise there is a designated support specialist assigned to assist us and if not anyone from the support team will more than gladly assist.

Longtime Customer

Vorteile:

I like the ease of scheduling staff members and that they can request time off or enter unavailability. Many apps don't allow both.

Nachteile:

Occasionally the app didn't function properly for staff. In recent months this has greatly improved, making Jolt a staple in our business.

Great Software!

Kommentare: Experience was great, had a couple of hiccups with setup and installation but support helped us out!

Vorteile:

It deals away with the paper versions of recording temperatures and other required things in a restaurant, and makes them more detailed. It adds accountability and accuracy from employees. You’re able to create lists, print date labels or even create other labels. It’s a step forward in technology and I would recommend other fast food restaurants use this great tool!

Nachteile:

Overall it was a pretty great experience, but the amount of information you have to learn at the beginning can seem overwhelming. But with the training you’ll eventually learn it all!

Can be great, but it can also be frustrating

Vorteile:

The task management is great. Lots of customizable options.

Nachteile:

Labeling is a constant frustration. Whether its printer malfunction or some sort of IT issue, it is inconsistent.

Happy Customer

Vorteile:

It's so easy to use and the customer service is so professional.

Nachteile:

I have not found anything wrong with it great program.

Best platform for business and scheduling

Kommentare: This has been great and is very helpful This will be improving the work flow and reduces the time

Vorteile:

This is useful for tracking down the best employee in a team based on his performance by using the list featureThe scheduling is easier and it also reduces the time taken for the managerThis can also be used in the mobile phone very easily

Nachteile:

In some of the cases it is little bit slowsometimes it is difficult to get in contact with the customer service

Amazing for Restaurant Operations

Kommentare: We're using it for our three locations for three separate schedules and tons of checklists. We have multiple users every shift, every day using the software. I absolutely love the program and am continuing to take advantage of different features as we grow.

Vorteile:

Pretty easy to use once you've gone through the training. The biggest pro for me compared to other softwares is the access to support all the time. It has been so helpful to be able to reach out to my contact for help and schedule calls for training--either for myself or other new team members. Another huge pro is how customizable the checklists are. I love how many different formats you can do. We've been able to customize it to our business model really well.We've also been using the Jolt sensors for all our freezers, which has literally been a savior time and time again! It's so easy to use and I love the reports you can access so you can catch a failing freezer before it's too late.

Nachteile:

I wish we could customize our scheduling platform more to cater to our business.

Jolt Helps Manage Teams Remotely

Kommentare: Fantastic. During the pandemic we cancelled JOLT because of expenses and we decided to go back because we did in fact really need it. Daniel Orjuela is our rep and he's the best! I really like the fact that he worked in the industry and understands what we do.

Vorteile:

The checklists are so easy for team to use and for me to manage remotely.

Nachteile:

Set-up is hard for someone who is not technical but staff helps.

Purchased the Jolt labeler to label in process product, but we are using it for so much more!

Kommentare: Labels for in process and finished products, Very simple to use. Using for scheduling, time clock management, messages, alerts, communication, and accountability of personnel. They need to log in on an ipad to the software, and they can get their tasks right there that were set up for them. Excellent product! We are using this for so much more than what we originally purchased it for.

Vorteile:

Originally purchased to label in process product. But when we started building labels, we realized we can also make finished product labels and apply them easier. We just used these for the first time for the entire day and couldn't be happier. Great quality and simple. This software has so many features and now our production manager is using this software for our staff. It can be used as a time clock, for messages and alerts, for accountability of workers tasks, personnel scheduling, and much more. We plan to take full advantage of all it can do for us. We seem to find something new every day that this can do for us. For the price, along with the excellent support whenever needed, it is one of the best values I have found in a long time. I cannot recall a time in my career that I have been excited about a labeler!

Nachteile:

I think we will have to use this a bit longer to find something we don't like about this. The one item we changed was that the labeler comes with 1" x 1" labels, which were too small for our use. Our account manager sent us the labels we needed immediately.

Jolt transforms our workforce into an efficient well-oiled, agile machine

Kommentare: Massive operational efficiency.

Vorteile:

Jolt has given us visibility into our day-to-day operations. It allows us to see where we exceed and where we fall short. Jolt provides the mechanism for operational efficiencies which can't be achieved with paper checklists. We love that we can organize every day in advance and ensure we're in compliance with food safety practices using checklists, food labels, and temperature probes. Jolt is our future manual for franchisees to perform their day-to-day operations.

Nachteile:

Bluetooth label printers don't always connect but this is more of a hardware issue than Jolt's issue.

Jolt has revolutionised the operational aspects of our business.

Kommentare: - Increased efficiency
- Accountability
- Tangible statistics on operational performance
- Ability to compare site performance
- Notifications when important tasks aren't completed
- Improved communication with team
- Ability to support management team without being on site
- Flexibility to easily change operations
- Autonomy for management team to create their own lists to improve the running of the stores
- Complete visibility of the operations in the business
- Streamlined scheduling

Vorteile:

Prior to Jolt, two of the biggest frustrations in our business were time spent on scheduling and finding out that simple operational tasks had not been completed. Jolt has solved both of these issues. The employee app with functionality to set availability, request shift swaps and holidays has streamlined the whole scheduling process and freed up important management man-hours. The lists functionality is invaluable and has revolutionised the operational aspect of the business. Being able to create tasks ranging from daily cleaning right up to annual audits has allowed us to pre-plan the whole year knowing that nothing will be forgotten. The notifications and review section has created accountability that would not be possible without this software. I never imagined we would have such control and visibility of the day to day running of the business.

Nachteile:

I believe a few tweaks could be made to the time clock and scheduling and I would love to see an area specifically made for inductions and training.

Love it for our food trucks & catering operations

Kommentare: We use Jolt to manage the operations for our food trucks and catering services. Since we are totally mobile and often have many events occurring simultaneously, the Lists feature allows for greater oversight and accountability when it's impossible to be everywhere at one time. Jolt has greatly improved the communication between everyone in our team by utilizing the Announcements features. I love that information can be instantly sent out to our staff, we can verify that they read the information, and, most importantly, that they understand the information by requiring quick quizzes based on the topics covered. Moving away from traditional pen and paper checklists and cumbersome communications binders has been overwhelmingly embraced by everyone. We have also seen a reduction in our food waste by utilizing the Date Code Labels. Marking our food items with a clearly readable expiration date has greatly improved our "first in, first out" practices. Additionally, stamping each prepped item with the name of the staff member who prepared it has forced greater accountability that all food items are prepared correctly (and allows management to address individually anyone who needs re-training on preparing a specific item). Lastly, I can't say enough good things about Jolt support. They are extremely responsive and helpful when questions arise, and the application is constantly improving with new features added based on customer requests and feedback. We have used Jolt for a little over a year now, and I wish we had started using it years ago!

Jolt Zebra printer

Kommentare: I have been using our new printer for Jolt and I LOVE IT! I really love the fact that every item prepped now is labeled with who prepped it, when they did so, and the EXACT time of expiration. The fact that it uses the internal clock to time stamp items is amazing. This keeps everyone honest. There is no fudging times or dates to extend foods shelf life.
The ease of use is incredible. I mean there is not much more to say on that. It took us a couple of tries to figure out the best way to label our items received from Sysco but then a simple answer occurred to me. Before even starting to put up the truck, simply read the invoice and print ALL labels needed and it is a breeze! After that more specific labels can be made using the custom label. We use it to mark the weights of our meats so now daily inventory is a snap. No more trying to decipher messy handwriting. I have even gone so far as to use it to label items for caterings to give things a more professional look.
I do wish that custom labels could be saved for repeat use. That is maybe my only complaint about this printer. I keep it in my office to save it from the wear and tear of daily kitchen activities. It is an extremely helpful device that has streamlined our labeling and made it much more effective as well. Having this now and using it all day every day, I hate to think of life without it. Thank you,

Vorteile:

Ease of use. Pictures and date stamps that keep employees honest. training new employees is a breeze.

Nachteile:

Lack of ability to personalize to individual locations needs or preferances

Not quite perfect but support is excellent and they take on board suggestions for changes

Vorteile:

The scheduling side is excellent. Easy to use from both our employees point of view and payroll. Great record keeping. The list creation is sometimes a little confusing but support is always quick to respond and very helpful. The lists are a great tool for staff and we have found that being able to adjust them as needed to get the best result from the staff members actually responsible for completing the lists is pretty easy. We supply and sell food onsite to our guests which brings with it all sorts of food hygiene expectations from local government and a large amount of record keeping for this. The lists we have developed allow us to complete all requirements on Jolt with easy access when needing to audit the results. All staff find completing them easy. Auditing the correct completion of the lists by staff is also simple. This leads to higher compliance and can also be used as a performance tool with staff management.

Everything in One Place

Kommentare: We now have 40 locations using Jolt for our daily checklists and logs. It is great having quick access to any list or food safety log in a matter of seconds. It has improved our team's accountability in getting the necessary details completed accurately on a daily basis. Not only does it help set the restaurant up for success in serving our customers, the Health Department also appreciates our electronic temperature logs!
Some features I would like to see improve are capabilities within the way lists can be setup, such as conditional formatting and multiple items under a parent item. I would also like to see more customization around notifications. The notifications are one of the best features of Jolt! The goods news is, the Jolt team is very receptive to feedback and always tries to make client's ideas come to life.
Overall, I would highly recommend Jolt to any restaurant looking to streamline their systems and eliminate all of the paper and clip boards!

Vorteile:

The lists capabilities are currently the biggest benefit to us, but we have also started testing the Zebra printer and scheduling.

Nachteile:

We like the scheduling feature but since it does not integrate with our systems, it's not the best option for us. I would also like to see more customization for the way lists can be configured, such as conditional formatting and more that one measurable under a parent item. More customization surrounding notifications would be helpful as well.

Allows me to successfully operate multiple stores without having to be in every store, every day.

Vorteile:

Jolt gives me time back everyday, by allowing me to easily review each checklist from my computer, no matter where I am at. This ensures critical maintenance tasks are being completed on a daily basis, saving both time and money on potential costly repairs. The list feature, helps me confirm temperature logs are being completed, the ice machine is being cleaned routinely, and much, much more. I use the list feature to ensure deposits are being made daily, I can see the deposit receipts stapled to the end of day summary's without having to be at each store. My employees love the labeling machine! The labeling machine saves time and money, by offering a consistent, streamlined labeling process. Receiving orders takes much less time. Previously we were manually filling out labels, which took up to 20-30 minutes, two times a week. With the Jolt labeling we don't have to worry about incorrect dating, or wondering who labeled something. We go through a lot less labels as well.

Nachteile:

I would like to see the schedule linked to the lists. Besides that, Jolt has been a great products and given me back so much time, and less worrying about something getting done.

Super useful with room to grow

Kommentare: We are a family fun center, so we have a large variety of tasks for employees to accomplish. Jolt helps make these tasks clear to employees and helps us managers follow up if tasks aren't completed well. The software has a ton of potential, but you can tell the company is still figuring out how to keep the apps running properly across different platforms. There are also some strangely missing features that you might think should be obvious in this kind of program.

Vorteile:

I love being able to create custom lists to fit all kinds of purposes. Having employees log in and earn points is cool too. It's nice to look back and see who did what.

Nachteile:

The app can get extremely slow. There are extra features in their Jolt 2 app, but it is a buggy mess that crashes to the point of not being usable. There isn't a good way to leave comments on items without flagging the item as something that needs to be addressed and cleared.

Jolt your business

Kommentare: I have been using Jolt for around 3 years. I have also encouraged many other to use the product in operating their Quick Service restaurants as I feel it is an amazing operational tool. Prior to using Jolt I was creating my own intranet to manage tasks, projects, employee details, etc. Jolt could fulfill all of these requirements and ran on IOS making hardware implementation simple. I have seen the feature set grow over the years and am confident the product will continue to evolve.

Vorteile:

IOS (although would be nice to have it run on Android too,) great at tasks / list management.

Nachteile:

Bad UX design both on client and web / back end. Communications (announcements) requires time clock use (i have submitted this several times). Cannot assign tasks to security groups (only allows individuals), reporting on client is rough. A bit better on backend, but still challenging,.

My experience with Jolt has been amazing. The team made the setup of our 3 locations a breeze.

Vorteile:

The support you get from the Jolt Team is great. They are quick to respond to any questions or concerns. Scheduling now takes us half the time it did before. We manage multiple stores in two states and this system has made us much more efficient and able to hold our team accountable for task that need to be completed on a daily, weekly and monthly basis. We also save time and money on training and daily operations by using the Jolt dating system and printer.

Nachteile:

Our goal with Jolt was to eliminate paper (Time off request, School Schedules, Checklist, etc.) and it has been able to do that for us. The last thing we are converting to paperless is our cup count form. Travis was able to help us build one in Jolt but it would be even better if the list would calculate the totals. To setup up everything does take time but the bulk importing and ability to assign list to multiple locations makes it much easier.