Mountain Stream Bakery Software Erfahrungen

Über Mountain Stream Bakery Software

Beseitige menschliche Fehler und spare Zeit: Beantworte Telefonanrufe, gebe Daten ein, verwalte und korrigiere Tabellen, erstelle Berichte

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Vorteile:

I like that I can place orders, make changes without difficulty then transfer the information to my accounts system already in place with ease.

Nachteile:

So far, very little has been problematic , as long as you understand the point of it , it is not an entire POS system but specifically for production management & invoicing.

Bewertungen zu Mountain Stream Bakery Software

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,7
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

9/10

Mountain Stream Bakery Software hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 30 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (30)

Florent
Florent
CEO in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great user friendly software fully designed for bakeries and their customers

5,0 vor 5 Jahren

Kommentare: Our team remains 100% focused on its passion.

Vorteile:

By saving hundred of emails and phone calls, Streamline allows Fresh Baguette staff to be entirely focused on production, customer satisfaction and business management. Mountain Stream team is very responsive and provides very good support, both technical and friendly.

Nachteile:

Some functionalities related to production planning can still be enhanced, but they are already working on it.

Antwort von Mountain Stream

vor 3 Jahren

Thank you, Florent!

Alistair
Director in UK
Lebensmittelproduktion, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Revolutionised our business

4,0 vor 3 Jahren

Kommentare: The reps worked hard to make implementation as smooth as we could get it.
I'm sure that there's a lot more it can do, that we don't know about, simply because we don't a have a real, live person to show us.

Vorteile:

It is pretty intuitive, very powerful and takes out a massive amount of repetitive and time-consuming work.

Nachteile:

It isn't perfect and there is no realistic option to have someone teach users on the job: we had to set it up, ready to go and then go live and email as we went along. An on-site person would have been massively better, even a live remote session with audio conferencing would have been better.

In Betracht gezogene Alternativen: Cybake und Microsoft Excel

Gründe für den Wechsel zu Mountain Stream Bakery Software: Primarily price: Cybake was considerably more expensive and the pricing structure not as flexible.

Isabel
Director in Neuseeland
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great time-saver

5,0 letzten Monat Neu

Kommentare: Overall changing from our previous production software to Mountainstream has saved us a lot of time, money and worries. The software runs in a stable fashion, accurate recipe calculations reduce waste, customer self management reduces admin times and the compatibility with our accounting software xero makes invoicing, statements, direct debits and more seamless.

Vorteile:

When we first implemented Mountainstream in 2018 we immediately cut down our order processing times from 2-3 hours daily to a few minutes. Over the years, being on a system that allows customers to place their own orders, has greatly reduced the order entry time, the data entry mistakes and thus the need for corrections and credits and has led to much higher customer satisfaction. Onboarding of new customers is easy. Run sheet management is easy. Once ingredients have all been entered, creating and costing new recipes is easy. The customer service and support is fantastic. MOuntainstream software engineers quickly respond to feedback and error reports and fix bugs, which inevitably arise in an evolving software. Over the four years, we have now been using the software, it continues to evolve and develop new features.

Nachteile:

I wish the sales reports were a little more easy to use. It would be great, if reports that show the best and worst performing products or customers could be set up, so they are emailed automatically weekly or monthly. Also the nutritional calculations have been in the making for quite some time, but are still not available to use.

Brendon
Manager in Neuseeland
Lebensmittelproduktion, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

[SENSITIVE CONTENT] is a poor sales rep

1,0 vor 2 Monaten Neu

Kommentare: Very poor and running the business as a scam. They weren't willing to listen and continued to send invoices without matching the quote. They didn't send a finance agreement to outline payment structure but operated as a scam. No credit card payment option.

Vorteile:

online ordering - customer carts & standing orders

Nachteile:

The product had many bugs and wasn't usable as a standalone bakery software app. The company had very poor communication, ignored problems that were encountered. The company sent random invoices, disconnected service & tried to charge $110 to reconnect

Salvatore
Director in Australien
Lebensmittelproduktion, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

These guys are legends

5,0 vor 2 Wochen Neu

Vorteile:

This software does it all for you and the customer support is second to none, 100% life saving and recommending to anyone

Nachteile:

Takes a bit to work your way around it but the team is always there to help

Elizabeth
VoR, Operations in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

We made the switch and it has been one of our best business decisions!

5,0 vor 5 Jahren

Vorteile:

Our bakery has grown significantly in the past 2 years. In those 2 years we have learned a lot of lessons and one of those lessons is, you have to have the right ordering platform to streamline processes within your company. Mountain Stream does it all! We can utilize the software from beginning to end: from the initial order all the way through the process of delivery. Further, our customers get the comfort of knowing they are in control of ordering, inventory control and billing. They are now able to verify their orders and statements, at any time. Happy customers in control of their process makes our daily business operation significantly easier! Let's all face it, it doesn't always have to be as complicated as we sometimes make it. The Mountain Stream platform simplifies our work lives. Additionally, the platform is compatible with most accounting programs. It is an easy process to export data from Mountain Stream into your accounting program. (We use QuickBook) I would be remiss if I skipped over the customer service we have received thus far, it has been excellent. We have received patient, responsive and personalized customer service from the moment we contacted Mountain Stream. It made us feel comfortable and confident with making the switch in a software platform.

Nachteile:

The con is Mountain Stream is located overseas from us, we are an American bakery. This detail was one of our initial concerns which have been alleviated because of the stellar customer service Mountain Stream offers. So, while this was a con for us at first, it no longer is. I'm listing this as a con because I'm positive there will be some American companies who will also have the location as a concern, it needn't be!

Antwort von Mountain Stream

vor 3 Jahren

Thank you Elizabeth for an amazing review! We are an American company. We are multinational with offices in New York, Warsaw, Poland and Auckland, New Zealand.

Kathy
Co-Owner in USA
Lebensmittelproduktion, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing Product

5,0 vor 3 Jahren

Kommentare: I'm not exaggerating when I say that buying Streamline has been a life-changing experience. In the past we had clients leave voicemails for order changes, and it took several hours a day to transcribe the voicemails, enter them into an Excel spreadsheet, and check over everything for 80 clients. Freeing up several hours a day for me, not to mention avoiding the mistakes and headaches that our ordering "system" caused, has been truly liberating! Years ago we looked for something like this, but all we could find were massive systems designed for huge bakeries, systems that cost upwards of $30k. So this fits our needs (and our pocketbooks!) perfectly. I'm so happy we found Streamline, I love this program!

Vorteile:

Very easy to use and it checked almost every box for what we needed, and for the few things it didn't have the great team at Mountain Stream were happy to customize those items for us. Our customers love it and find it very convenient to use. A really excellent software program designed specifically for the needs of bakers, and at a very reasonable price. Couldn't be happier with it! Officials have been awesome - very quick to respond to any questions or concerns.

Nachteile:

It's great to use - I honestly don't have anything negative to say about it.

Sarah
Account Manager in UK
Groߟhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Bakery very helpful!

5,0 vor 4 Jahren

Kommentare: It has helped streamline our operation and helped with communication and definitely saved loads of time. Customer service with problems, questions, suggestions on improvements are quick and easy and the communication is great. All the fixes and improvements to the system have been great too, the flexibility the system gives you is great and it is still evolving, even better

Vorteile:

For someone who is used to using different software, throughout my years in administration, this is one of the most logical systems I have used, and for the basics, teaching our customers to use it, it has been excellent.

Nachteile:

Although I find it intuitive, we do struggle with some of our staff, as they find using software difficult. Not sure if this is a language problem, English not being their first language or if is is due to just not being good with software. However this system has definitely helped our operation.

Antwort von Mountain Stream

vor 4 Jahren

Thank you kindly Sarah, we enjoy working with you!

Neil
Business systems in Norwegen
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Mountain stream have become a trusted business partner

5,0 vor 5 Jahren

Vorteile:

If your current order system involves many phone calls and emails with customers and entering order information into spreadsheets the streamline system will be a revelation. We gave them a complicated brief that required a large amount of bespoke development work to be conducted. All of our goals were achieved and often the solutions provided have exceeded our expectations. The system is loved by our customers and our staff members and we absolutely could not do without it.

Antwort von Mountain Stream

vor 3 Jahren

A massive thank you, Neil, from all of us at Mountain Stream, for a touching and beautiful review. A bigger thank you for the work, the very clear and detailed briefs, for the support, feedback and your thorough and methodical help with testing. It's been an honour and a pleasure working with you thus far and we look forward to serving you for many years to come.

Peter
Peter
Founder in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

1 year in, still happy.

5,0 vor 5 Jahren

Kommentare: Higher customer satisfaction, lower administrative costs.

Vorteile:

Simple interface, customers love it, affordable, good customer service, new features added regularly.

Nachteile:

The only noticeable problems is that it's not great for mobile phone use. Occasional, there are minor glitches. Fortunately, they get resolved quickly.

Antwort von Mountain Stream

vor 5 Jahren

Thanks Pete for a candid and honest review. It's been 2 years by the way. Time flies!!

Ivan
Baker in Norwegen
Lebensmittelproduktion, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great tool to improve your bakery

4,0 vor 3 Jahren

Vorteile:

The Connections it makes between every segment of the Company The possibilities it gives to see interactively the order book grow and be pro-active in Production The customizing possibilities to make the software even more suitable to Your own needs.

Nachteile:

The loading time, even if it is fast enough, it demands some patience sometimes.

Barbara
Office Manager in Irland
Essen & Trinken, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Streamline for Bretzel

4,0 vor 6 Jahren

Kommentare: We have used Streamline for nearly 2 years. It has reduced mistakes and saved us lots of telephone time. Over that time the developers have been very open to improvements we have requested. It is a real advantage to have customer able to manage their own ordering.

Vorteile:

Streamline is very easy to use, both for administrators and customers. Its simplicity is its best feature. However there is also a huge amount of information available for analysis within it. The support team is second to none.

Nachteile:

It can be a little slow which may be because it's a cloud-based system or our customers' broadband connection but our customers do like the quality of information available at their fingertips.

George
Production Manager in Deutschland
Lebensmittelproduktion, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy and absolutely not complicated

5,0 vor 4 Jahren

Kommentare: The first reason I started using this software was that I noticed how much time and money I spent to generate, print and send our weekly invoices, the daily production paper, the daily delivery notes. Ever since I use Streamline it is just one click and done. You can go deeper into the software and use a lot of its advantages. But you can keep it very very simple too and use only what you need. One of the best choices I have done for my business is to use Streamline.

Vorteile:

The simplicity. The possibility to use it from anywhere and everywhere. The self-explanatory design. The excellent support, even in the middle of the night. The influence I have myself in the development since the creators are open to new ideas.

Nachteile:

None so far. Really, I am sure if you look you find something. I have not yet.

Antwort von Mountain Stream

vor 3 Jahren

Thank you kindly, George, for a candid and beautiful review. We look forward to working with you for years to come. Best regards, Axel & The Team

Glenn
Owner in UK
Essen & Trinken, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Critical software for a wholesale bakery

4,0 vor 6 Jahren

Kommentare: Put this in place about 1 month ago , took me about 2 hours to work out the bones of the system and has saved me a very significant amount of time everyday, ever since.

Vorteile:

This system is specifically for a bakery so it understands the nuances of what we do and accomodates them like nothing I have come across before. Also because it is cloud based, it means it has been designed recently so allows your customers to manage their supply from you online, plus your staff can also all access (in a controlled way) your production manager/head baker, your shop staff to fulfil orders , your bookkeeper to manage the invoicing and your sales staff to manage customer data and commercial agreements .

Nachteile:

So far, very little has been problematic , as long as you understand the point of it , it is not an entire POS system but specifically for production management & invoicing . If payment could be made via the app that would be very nice indeed but maybe that will come in the future.

nick
Baker in Australien
Lebensmittelproduktion, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

streamline

4,0 vor 3 Jahren

Vorteile:

Great features. Easy to use & reliable. Some may say that this is a con, but the fact that it is continually being developed I think is a positive, & also means that support is very quick in fixing any issues or bugs that maybe found. It's flexible & saves us time & if keeps heading in this direction, will streamline our ordering for years to come.

Nachteile:

That I have to pay for it?

Thibault
Managing Director in UK
Lebensmittelproduktion, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

An indispensable tool - saves me time, money and greatly improves customerservice

5,0 vor 5 Jahren

Kommentare: Cost savings, customer satisfaction and Streamlined operations

Vorteile:

Streamline has greatly reduced the workload of collecting and entering all the data daily; most of our customers work on standing orders so it makes everyone's life very easy! In terms of cost savings, it's a no-brainer. Mistakes were an issue too; today we rarely have mistakes from our end, greatly reduced from the customer's end too.

Antwort von Mountain Stream

vor 5 Jahren

Thank you Thibault!

Orla
Owner in Irland
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Bakery Ordering

4,0 vor 3 Jahren

Kommentare: I now have accurate delivery information and clear invoicing and credit notes.

Vorteile:

I like that I can place orders, make changes without difficulty then transfer the information to my accounts system already in place with ease.

Nachteile:

I find the mobile version unsatisfactory. When making changes to a standing order the name of the product is hidden once clicked on, I often have to go back to check what product is being changed especially if I get disturbed in the middle of the transaction.

James
Founder and Baker in UK
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

It has made the production, distribution and invoicing side of things so much easier to manage

5,0 vor 5 Jahren

Vorteile:

Being able to automatically create invoices and link them up with our accounting software. Customers are able to login to their accounts and place orders online instead of emailing or texting them over and replying on us to input them. Reduces error.

Nachteile:

It would be great if there was more functionality related to baking schedules and calculating bread formulas

Antwort von Mountain Stream

vor 3 Jahren

Thank you, James, the Recipe module has been released. We will enable them on your app immediately and give you a call to help you get started. Cheers

Eoin
Head baker in UK
Lebensmittelproduktion, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great bakery software

5,0 vor 3 Jahren

Kommentare: Very positive and contributing hugely to process efficiency

Vorteile:

Simple and easy to use 99% uptime, and streamlines the process end to end

Nachteile:

Lack of mobile app, needs to be a better mobile GUI great for desktop but not so much for mobile.

Sam
Baker in Neuseeland
Essen & Trinken, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

would Recomend

5,0 vor 3 Jahren

Kommentare: easy to plan delivery route
pick and pack list is supper helpful for the packers and to make sure customers get the right products, production planner and cut and shape is easy to use and makes production easy.

Vorteile:

Very easy to add new customers into the daily production.

Nachteile:

The setup is long and getting used to the system takes some time, but the support is great as they send you videos on how to use the software.

Sam
Owner/Operations in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great customer interface, easy to use and implement. Great value and accessible to small business.

4,0 vor 4 Jahren

Kommentare: Reduced admin problems.

Vorteile:

Customer interface is exactly what we wanted. The ability to push info to Detrack for deliveries and skip all the paperwork is perfect. Streamline was very helpful and cost effective in coding custom enhancements to tailor things to our business needs. Streamline is a constantly improving product and their team is excited to continue to add functionality. Whenever there is an issue we have gotten quick action and things get fixed quickly.

Nachteile:

We need more ability to customize reports so we don't have to request them to be created. Traceability and production planning are the next things on our to do list. Excited to see the new developments as they are implemented.

Allan
Director in UK
Essen & Trinken, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Discovering and using Streamline has been one of the best business decisions we've made.

5,0 vor 5 Jahren

Vorteile:

The technology has streamlined our operations and made our ordering systems so much easier for customers to use. Streamline is really easy to use but when we've had a problem or question, customer rep has been a phone call away to walk us through things.

Antwort von Mountain Stream

vor 5 Jahren

Thank you Al for a great review. It is very rewarding for us to know that we make such a difference to your business.

Daniel
Baker in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

This software has upgraded the robustness of our daily operation.

5,0 vor 6 Jahren

Kommentare: After several years of operating with a rudimentary spreadsheet for all of our orders and deliveries, we finally made the switch and got software designed to manage our daily systems. I was initially hesitant that Mountain Stream would be able to match our needs, considering it was not custom designed for us. However, bakeries around the world have many of the same needs, and this software has helped move us to the next level of operation. Axel has been great helping us to transition, and making sure all of our needs are met. Although it has been a long and slow transition (mostly due to our own hesitance), we are now successfully operating with it on a daily basis, and are happy to have made the switch. If you run a wholesale bakery operation, this software will likely be a great upgrade to your ordering, production planning, delivery, and invoicing.

Antwort von Mountain Stream

vor 6 Jahren

Thank you Danny, if you have any suggestions as to how we can improve the ease of use, please let us know. We take great pride in listening to your suggestions and implementing the changes. I am delighted to hear that we have made such a difference to your business.

David
Baker in UK
Lebensmittelproduktion, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent Solution

5,0 vor 6 Jahren

Kommentare: We operate a growing, micro-bakery and streamline has taken the effort, inefficiency, and inaccuracy out of managing our orders, production and invoicing allowing us to concentrate on the baking, better service and growing our business. Their support is always excellent and the system is always evolving to improve an already excellent product.

Martin
Baker in Malaysia
Lebensmittelproduktion, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Streamline Recurring Orderes

4,0 vor 6 Jahren

Kommentare: I wanted a system that provide an ability for my customers to login and maintain their own orders. Streamline does that very well.

Vorteile:

What I like most about the software is that my customers find it easy to use. Because of this they do use it as a tool to fine tune their delivery requirements.

Nachteile:

Like most software, it is in continuous development and some features that I would like, are incomplete. However that does not distract from its main feature of consolidating recurring and cart orders.