Bewertet am 1.4.2019
Overall, the best choice for your social network monitoring
Kommentare: If you have to keep numerous channels in check, then Falcon is exactly what you need. The solution allows you to keep everything in order. It gives your team a comprehensive insight into your clients’ activities. We think it is one of the must-have programs.
Vorteile: With the help of Falcon Social, it has never been a problem to control all the company’s social media channels. We believe that the ability to create applications in the program is one of the best features of the Falcon platform. Besides, what we like about the program is its measure function. With its help, we do not face any serious problems and difficulties when creating and analyzing our reports. It is an all-in-one-place solution. Falcon gives us a great number of abilities to work on the content of our company, as well as provide our best practices through various media channels. Besides, the program allows making engagement with clients easier and more natural. All the things considered, it was definitely a worthy investment for our company.
Nachteile: Even though we did not have an urgent necessity to contact the Falcon support team, we believe it is a drawback not to have a phone hotline. Well, in some cases, it is a must for a customer to solve the problem occurring within the Falcon platform in the shortest time possible. In addition, it would be better for the service to have a more advanced ability for signing up for newsletters. We wish there was a feature of getting the necessary data and information into our company’s database.
Bewertet am 16.7.2015
Very recommended social media management tool
Vorteile: Falcon Social has helped us to keep all the different social media channels in check. We are also using the BUILD tab a lot since it makes creating apps - such as Sweepstakes or Picture contests - a breeze. The MEASURE function lets you analyse and create reports for a miriad of topics such as page likes/unlikes, page views, total reach, engagement, all the way to your page fans by gender and age and much more. Falcon let's you also use UTM strings for campaigns so you can trace them easily with Google Analytics which is another huge plus for us. There are several different user rights, e.g. Moderator, Editor or Admin. This can be essential if you work with apprentices like we do. This way they can create Posts independently which are then automatically sent for approval to a user with corresponding rights. Another huge plus: If you ever have any questions which are not answered by their comprehensive support page called Knowledgebase, you can just start a chat session with the support staff. We have had quite a few chats in the past and the supporters are always helpful, fast and very friendly.
Nachteile: There is no telephone hotline. However their chat function works well and you get fast responses. I wish their 'Newsletter sign up' app came with a double opt in function or even the possibility to get the collected data into our database instead of a simple .csv file. Among the many channels you can add (Facebook, Google+, Twitter etc.) there is only one missing: Pinterest.
Bewertet am 27.4.2019
Best in class software, easy to use, and feature-rich
Kommentare: We use Falcon.io to monitor the sentiment, mentions and overall trends/virality of our clients social media profiles.
Vorteile: First of all, the biggest benefit of Falcon is that it comes in significantly cheaper than the market leader (Salesforce) and 100x easier to use and get started. While customization may not be as extensible as Salesforce (also without the headaches), there's still a good degree of tuning to be found within Falcon such as setting up automatically generated reports, custom dashboards, and brand monitoring options. Falcon also works great in a multilingual setting (French and English in our case), though will sometimes report some false-positives in non-English sentiments. The ability to monitor brand mentions, sentiments, and callouts across all social media platforms and the web in one convenient dashboard is amazing.
Nachteile: The mobile version of the site, and mobile apps for iOS/Android (Called Engage) are a bit buggy sometimes, and leave a bit to be desired feature-wise. Though, thankfully it appears that the app is regularly updated and maintained, so I'm holding out hope that it grows to be much more serviceable in the future.
Bewertet am 3.10.2018
Solid tool for social monitoring for both startups and enterprise-level users
Kommentare: We've integrated Falcon.io into our portfolio of tools we use in house, and we now use it for some of our largest national monitoring campaigns, and it handles everything we throw at it easily. It's also pretty good at handling multi-lingual campaigns as well, which was a prerequisite for any monitoring tool we chose. I'd heavily recommend Falcon to anyone in the market.
Vorteile: Falcon's dashboard is insanely easy to navigate and set up your first monitoring campaign within minutes. The tool does everything from monitoring multiple channels, sentiments, hashtag monitoring, and social media scheduling (priced at a different tier). Their support is also A1, with quick response times, and genuinely helpful support staff. The feature set and price makes Falcon.io an easy choice over something like Social Studio, which has less capabilities, for a much higher price tag.
Nachteile: One major thing that's missing is the ability to schedule exported reports (either in PDF or Excel format would be good). There's no way to set up an automated report to be sent to your inbox at set times/triggers. Also, sometimes the sentiment monitoring can be a bit off for different languages. We found the the French sentiments we often mislabeled as positive, when they were quite negative. Apparently the system gets better as your correctly label them.
Bewertet am 21.11.2018
A wonderful social media tool with solid capabilities
Vorteile: I LOVE that it can actually schedule instagram posts. that might not seem like a big deal, but it is. it truly works. The ability to copy/paste posts between networks (copy a FB post over to TW for example) and schedule them as well, is great too. the ability to tag your posts with internal tagging is also very helpful their "listen" feature is also quite useful for keeping track of what your target audience is up to and interested in.
Nachteile: like any social media management too, it can feel a bit bulky if you're just trying to get in and post ASAP. but the features are worth the price tag in general and there's a lot of value in their system.
Bewertet am 23.6.2016
A Porsche for your social media team
Kommentare: What I like about Falcon is that it is well-rounded: there's a tab for listening, a very user-friendly scheduling tool for posting across channels, it implements campaign tracking, there are easy permission features. I'm looking forward to integrating Salesforce into the platform, so we have a solid idea of everyone we're interacting with across social media. Also, they have a very personable, fast customer support team.
Vorteile: Beautiful design, ease of use, fantastic listening tool, 1:1 customer support. The tool was a tremendous help to unify the various social media accounts, passwords, and people across our org.
Nachteile: Falcon is not as in-depth on social media analytics. I have to 'go native' to get half the metrics needed.
Bewertet am 2.11.2018
A Solid Platform for Managing Social Media
Kommentare: Good organization that has built their platform organically rather than acquired and merged their way to increased capabilities.
Vorteile: Platform is easy to learn and use with intuitive capabilities. Calendar feature works very well in centralizing all postings. Building content and approvals process super simple. Growing data capability. Adding new features at a regular clip and support is solid. Pricing is reasonable
Nachteile: Want the platform to go deeper in the listening capability. But they are making progress
Bewertet am 8.2.2017
Kelly pace S.
Kommentare: I used to work for a Fortune 500 company and used a social media software called Spredfast. When I started my own business, I inquired Spredfast for a quote and it was way out of my budget. I asked them if they had any competitor suggestions that are less expensive and they referred me to Falcon.io. I'm so glad they did because I love Falcon.io so much more than Spredfast and it's a better deal. As a small business owner, I have a small budget and every dollar counts. I love using Falcon.io to manage my client's accounts because it's simple to use, sleek and they have great customer support.
Vorteile: The customer support/build feature/analytics
Nachteile: The build component is awesome but would be even better if you could create a specific URL to your brand
Bewertet am 12.2.2019
Great overall platform, missing a few key features
Vorteile: The collaboration and asset management tools are why we selected this platform. It is perfect for multiple users and permissions, assigning tasks and managing an extensive library of content.
Nachteile: There are a few features that other social scheduling platforms offer that Falcon doesn't, and they are missed. For example, setting up a feed list of Twitter users or a Twitter list so that you can engage and respond to those tweets directly in the platform. That's not possible with Falcon.
Bewertet am 18.6.2017
Best social media management tool I've seen
Vorteile: It's super easy to use - we have a few people using the tool for different purposes and everyone reports that it's a delight to use and a real time-saver. It's really helped us deliver on our goals (including a launch in a new market) and the team are always adding new features based on user feedback that means it just gets better.
Nachteile: There are a few extra features I'd like to see - such as moderation of reviews. It's on the more expensive end of the spectrum, but worth it.
Bewertet am 6.3.2017
Falcon.io has made my job so much easier!
Lisa rose G.
From community management to reporting, the Falcon.io platform offers organizational tools for every aspect of social media. The layout of this platform is super user friendly and easy to navigate.
If myself or any member of my team ever has a question, our Falcon rep/Customer Support has been the prefect go-to resource. They offer assistance and even suggestions on how our company can make use of the platform. We love Falcon!
Nachteile: It did take a little bit of time to get used to the dashboard; this may be due to the sheer volume of options that Falcon provides. This will take some time to adjust, but if you have a Falcon Rep, the training they provide is very helpful here. I wish Falcon offered scheduled publishing to Instagram and Pinterest, but I don't think any social media management platforms offer that at this time.
Bewertet am 15.3.2018
Kommentare: Many of the features of this software can be done by a user more efficiently and productively in a more personable way.
Vorteile: Has improved significantly since being updated and upgraded when the name changed and is now very user friendly.
Bewertet am 17.11.2018
My Favorite Social Media Marketing Platform
Vorteile: The ability to easily manage hundreds of Facebook, Twitter and Instagram accounts from one place.
Nachteile: It's expensive. Far more expensive than I believe it should be.
Bewertet am 12.10.2018
You get whatyou pay for.. in a great way!
Kommentare: Great customer service. It is one of the pricer choices, but you're paying for the overall experience, which is superb.
Vorteile: This is not your average social media management software. This is a cut above the rest. Customer service is superb! The representatives understand this platform inside and out, but also uderstand how it impacts your clients.
Nachteile: I think this software can be a bit intimidating for the small-medium size agency. There are many in-depth features, but some are more complex to utilize than helpful.
Bewertet am 15.4.2019
Great for scheduling, but needs to fix a bug.
Kommentare: Overall, Falcon is very useful and a great tool to save time and posts on social media.
Vorteile: Falcon is great for daily, weekly, and monthly scheduling of social media posts. Utility for every post is great -- videos, photos, retweets, and tagging...
Nachteile: ...with the exception of Instagram Story. Instastory appears to have a bug whereby it will load a story on to the account page but that story will not show up in the feed on users' homepage.
Bewertet am 22.6.2018
one tool for your social
Vorteile: awesome customer support great fr management tool one of the best tools out there for managing social media account
Nachteile: integration is generally poainful need more analytics reporting and a config ui templating not all platforms are available
Bewertet am 17.7.2019
Social Management with Social Listening!
Vorteile: My favorite feature of Falcon is the social listening capability. It allows for much more thorough social management for my clients.
Nachteile: I do not have any dislikes about this software
Bewertet am 16.7.2015
Best Way to Stay Organised in Multiple Countries
Vorteile: Their communication team is amazing. Any issue or error we run into, they instantly help us fix and they actually care. The product itself drives like a dream. Despite the never ending changes on social platforms, Falcon manages to stay up to speed.
Nachteile: Nothing that is in their control. They are awesome
Bewertet am 7.7.2016
Most user-friendly social media management tool available
Kommentare: Our company has been using Falcon.io for a little more then a year. Overall, we're very satisfied. And are especially happy with Falcon.io's excellent Customer Support.
Very user friendly to use.
Excellent Customer Support. Really AAA+. Always willing to go the extra mile.
Nachteile: Limited Instagram support; there is not scheduler. This is seriously lacking, we currently have to use an additional tool for this purpose specifically.
Bewertet am 27.6.2017
Great Brand Management Software
Vorteile: This software is very easy to use and offers extremely flexible and efficient methods of use as well as a great interface.
Nachteile: This is a paid service, but as long as your brand has the ability to purchase it is worth the money.
Bewertet am 31.7.2015
Big tool for big businesses
Vorteile: The service of Falcon Social is very good - you will get a personal contact that you can get in touch with at any time if you have any requests, feedback or concerns. Their support is also very fast and likely to to resolve your problem quickly. They also shares a lot of great ideas and tips with their users.
Nachteile: They used to be quite quick implementing new functionalities, but has began to be more slow in their implementations. This will hopefully be improved as they recently announced big changes in terms of number of employees.
Olafur solvi P.
Bewertet am 16.4.2018
Great way to get social media active
Vorteile: So much easier than working with each social media platform individually and really helpful to schedule
Nachteile: Doesn't have a way to show who completed what task when working with teams so I need to communicate with colleagues on this
Bewertet am 9.3.2019
Robust Social Media Platform
Kommentare: Our marketing team is much more productive with a single system for managing all of our social communications and campaigns. Reporting is much more robust than what we had with Hootsuite.
Vorteile: All the features that my company was looking for in a social media platform are present in Falcon. The platform is extremely robust, and with guidance from the implementation team and knowledgebase, ramping up to productive use of the software took less than 30 days.
Nachteile: The system can appear intimidating at first, but this can definitely be overcome with persistent use.
Bewertet am 11.4.2019
Social Listening is awesome!
Vorteile: We went with Falcon after testing many other social management tools and what really sold us was the social listening tool
Nachteile: no cons to report about this software now