Bewertet am 20.9.2018
World Class Bookings
Kommentare: Fitness First Middle East selected Fisikal as our technology partner after years of analysis of companies that could help us refine our systems and create engaging operational and member platforms. We selected Fisikal not only because of their cutting edge solutions, but also because of their flexibility to make changes to the system based on our business requirements and existing operational processes - in order to maximise adoption by the business we needed the system to accommodate our business processes wherever possible. The project management team at Fisikal spent a lot of time understanding how our business worked and what we wanted to achieve in the short, medium and long term. Rob and his team presented detailed analysis of processes and features which would help us meet these goals with minimal before we started the project. Once the project was confirmed Fisikal made the solutions we needed and delivered them on time. After 18 months of planning, we signed the agreement and had our new systems branded, customised and implemented in our business within 3 months. Since go live we have worked closely with Fisikal to make sure that our teams all know how best to use the product and support our members. We have found the customer support team to be efficient, professional and personable. They make sure that nothing is left without follow up or completion. We have been delighted to work with Fisikal and look forward to adopting further areas of the system.
Vorteile: The cutting edge solutions and flexibility to make changes to the system based on our business requirements and operational processes.
Nachteile: The fact that the software was not already translated into Arabic. However the team are working on this and it will be completed very soon.
Bewertet am 7.3.2019
We spent a long time selecting a booking application as it is a very important part of the member experience, and the result is we are very pleased with our decision to take Fisikal. It has transformed our process for booking a class or PT session, taking it from a piece of paper in club into an online process that gives choice and information to the members and provides a consistent and fair booking experience.
Working with the Fisikal team is a pleasure; discussions are always fruitful; they are all knowledgeable; and we have great trust in them to help us improve our business.
Vorteile: App is easy to use and popular with users and staff. Integration with our membership system is rock solid. The team are excellent, readily available, even to us in the Middle East with our timezone and working week differences, and the responses are high-quality, with thought put in and value added. Change requests are delivered in good time, new features appear regularly.
Nachteile: The system is very configurable which is good, but every now and this flexibility leads us to a configuration error which has an unexpected effect on members. Occasional slowdowns when some issue causes a queue to build up and we require support to resolve. Help is provided quickly and ongoing work to try and resolve permanently, but always annoying when when this situation occurs.
Bewertet am 14.9.2018
Start-Up Fitness Studio
Kommentare: Fisikal is integral to the functioning of our business; we look forward to building on our partnership in the future.
Vorteile: We chose Fisikal for our start-up fitness business as they were able to provide the full range of features we were looking for. They also custom developed several aspects of the platform to suit our own individual requirements. As our business continues to grow, the team at Fisikal are supporting us to realise our full potential by accommodating custom development requests and also continuously adding new features to the software. On the rare occasion that bugs or other issues have been encountered, the support team is always quick to respond and problems are fixed within a few hours. Our customer service rep and the rest of the team at Fisikal are a pleasure to work with. The level of customer service and support that we have experienced is exceptional.
Nachteile: Some aspects of the design are not customisable, however in conjunction with the guys at Fisikal we are creating our own bespoke client front-end which will give us complete control.
Bewertet am 27.11.2018
Fisikal Software for tutors and students.
Kommentare: Fisikal is allowing us to grow in both student and tutor numbers - it creates a centre for all information meaning that one person is not responsible for everything.
Vorteile: Allowing students to be more in charge of their learning journey. Leaving tutors more time for teaching rather than chasing and arranging the students. Has also allowed us to develop a more distance aspect of our courses with all materials available to students near and far.
Nachteile: To set up both students and lectures there is a lot of areas that needs to be completed making it quite a lengthy task. We also have groups which require a lot of the same information and having to upload the same document several times is again time consuming and tedious.
Bewertet am 9.11.2015
Kommentare: We have been working with Rob and the team at Fisikal ever since our second club received the platform and we have been very impressed with the system, the usability of it, and the extra service it has allowed us to give to our members. At Xercise4Less we are all about giving value for money and extra to our members, and Fisikal is a great platform to do this on. We have worked closely with Rob and his team on a number of projects, including the development of a bespoke online shopping portal for our members area, which was to our specification and requirements. The impact of this has been profound and it has allowed us to sell products which we have developed in house to an even higher audience. Also, the development and updates which the system has seen throughout the time we have been using it, have been very effective and increased the usability of it to our members. We look forward to taking this platform to all our 100 clubs over the next two years!
Bewertet am 4.11.2015
Charing Cross BEAT - A new booking system need for an exclusive small group exercise class
The system gave our staff up to date data on each member that booked in and made it easy to prepare for the upcoming sessions.
The training provided by Fisikal allowed our BEAT concept employee's to set a bespoke timetable up giving us full control over future class sizes and edits in relation to time/type of class.
The data provided by the system allowed us to monitor how successful the sessions were and use this information to build a more member friendly timetable (more of what they wanted).
The system unfortunately did not match up with the partnering system that we used in BEAT (Polar - FF decision) and therefore did result in duplicating work load via manual input for Polar information.
All in all a good service backed by knowledgable staff who were on hand to deal with any issues that did arise in a quick and timely manner.
Bewertet am 9.11.2015
Great product and great company to work with.
Kommentare: I've been using Fisikal for my business for a number of years now and am very happy with the product and the service. The management system has made the administration of my business so much easier and we have had very positive feedback from our clients about the ease of use, look and feel of the site. We run our business in a different way to most large gyms and Fisikal has been fantastic in helping us adapt the system to suit our functionality. Any issues we have come across have been responded to and sorted out in a speedy time-frame meaning we can get on with our business with minimal interruption to service. Rob and the team are great to work with and I would recommend Fisikal to anyone looking for a slick, user-friendly and fresh looking management system.
Bewertet am 1.10.2015
Digital Publication iPad app
Kommentare: After more than 25 years of producing a hard copy magazine, we found ourselves in the position of urgently needing a digital solution for our members. Being a small trade organisation, most of the digital solutions were either too complex, involved far too much customisation or were simply unaffordable. Rob and the team at Fisikal provided a solution that was simple, elegant and easy to use for our members. The turn around was prompt and the challenges were minimal, which is unusual in this day and age! In addition, the support upon delivery was second to none and we haven't looked back since.
Bewertet am 30.9.2015
Brilliant Customer Service
Fisikal have a wonderful team in place. Tim, Freddie and Rob have been key in getting our Solutions Partner app off the ground. This app has not been easy to create with particular restrictions, but Fisikal have worked hard to work around this.
The app back office needs a bit of work due to the amount of time it takes to add multiple items, this is very personal to the app Life Fitness created though.
Overall good work team.
Bewertet am 1.10.2015
Great product for PT's to engage with their customers - translates well into the private gym model
Kommentare: Good product for setting up programmes for PT customers, also works very well for group exercise bookings and scheduling. Great team supporting the product who have the capability for prompt and cost effective development.
Bewertet am 3.11.2015
Everything has been completed on time and with the minimal of fuss.
Kommentare: It is extremely easy to use and if you make a mistake it is simple to correct. Everything is instantly updated so you are able to check that all downloads are working correct. The pages look great and are easy to follow.
Bewertet am 28.10.2015
Kommentare: This software will take our business forward in the right direction.