Shippo Erfahrungen

The only "con" is NOT using Shippo

Kommentare: Imagine for a moment you are at a 6-star beach resort on a gorgeous archipelago somewhere. You arrived on a private jet and have been picked up in a limo of your choosing. You are now walking along the beach with sandals in one hand an oversized umbrella and a fruit-laden cocktail in the other. Dolphins are leaping out of the water a few feet (meters) from shore. The sun is reflecting off the crystal blue water. The blood orange and yellow shimmer dances gayly on top of the waves...u get it I think!!!

Vorteile:

Super easy to use and set up and link your various shipping accounts. They make it almost whimsically easy to "test" the product with a forever free account. Savings for free and paid accounts are the same. Today (May 20, 2021) I saved 32% on USPS and a whopping 62% on UPS!! I have been typically just printing labels from the namesake sites and thought the claims of savings were "up to" claims and the reality was going to be fairly negligible. Think eBay and then they turn around a charge you for buying shipping through them completely negating or making it more expensive to ship through eBay. NOT Shippo! Not only is it free and commission-free but they REALLY do have great rates and the savings are LEGIT not "UP TO" BS but real money! Heck if you are an eBay seller you would be foolish if you didn't give Shippo a whirl! So, in short, I love the money I save, the ease of set-up and use and the customer support is fast and furious. I HATE bot customer support in general but Shippo is pretty, pretty, pretty good too!

Nachteile:

Overall with the free account that I have, I LOVE LOVE LOVE everything about it. If I wanted to channel my inner "Karen" I could groan loudly in my best Jewish whine, I want to integrate more shipping channels without paying to upgrade, but free UPS and USPS are good enough for my needs!

Perfect solution for a small business owner

Kommentare: I love the ability to see all the shipping options available to me so that I can easily pick the right product. This is particularly helpful when considering the different ways to use USPS Priority Mail. I am confident that I always am able to easily select the most cost effective shipping option for my product and destination.
Shippo's customer service is also outstanding. Because of a training issue at our local post office, my company was assessed a number of label surcharges by the USPS due to a USPS postal clerk putting multiple items on the scale at one time. Shippo handled the situation by filing disputes on my behalf saving me a lot of time.

Vorteile:

I love that both my website sales and my Etsy shop sales can flow into Shippo so that order management and shipping label purchases can be done from one platform.

Nachteile:

I love it! It just is so much easier than other platforms I've used. There isn't anything I'd change.

Shippo has destroyed their product by their stopping immediate chat help!

Kommentare: good up until they remove chat help! I'm currently having to look for another shipping partner.

Vorteile:

sync with our online Square store orders

Nachteile:

Shippo's removal of immediate chat help. it is no good to have to a day to resolve an issue! our customers demand timely shipping!

Customer Service Problems!

Kommentare: Customer service is not capable of handling basic problems. Shippo "accidentally" reused a USPS tracking number too soon. So old data was still present on the current label. It's been 4 days and they haven't been able to do anything at all. They haven't offered a refund, to assist with insurance. It's clear they don't know what to do. They actually said at one point, "we're not responsible" even though tracking was purchased and issued through them. My emails don't get a response, live chat just says "we've asked USPS" and nothing moves forward. Sometimes live chat is available. Sometimes it's not. It's not based on days of the week or times of day. It's just random. Also, yes they do have hidden surcharges with every carrier and no they won't help you dispute them. They just said "the dispute was sided with the carrier" but any other shipping software allows you to provide detailed information and with every other shipping software they side with the shipper.

Vorteile:

Unfortunately I don't have anything positive to say about this software.

Nachteile:

Customer service is difficult to reach and not knowledgeable.

Shippo is great but better when it was free for unlimited labels.

Kommentare: Was great until they changed and limited the free service. Now I use less intuitive and speedy services for most of my shipping.

Vorteile:

Excellent interface. Good customer service when I did have issues.

Nachteile:

It was free for unlimited labels (extra features did cost more but I only needed the basics) and then they switched to only 30 per month for the free service. I still use those 30, but then switch to other clients for the rest of the month. I hope this changes back.

Great Shipping Solution

Vorteile:

I like that Shippo is easy to integrate with e-commerce sites like eBay and Etsy. I sell vinyl decals on both sites and it is very easy to sync unfulfilled orders. The software imports the customer's address perfectly and does an address verification before you purchase the shipping label. After the label is printed, the software automatically notifies the e-commerce site that the order has been shipped and posts the tracking number for the customer to view. This has been a huge time saver for me.

Nachteile:

The software works very well for me and I have not found any cons to it.

Covers Multi Platforms

Vorteile:

I love that I can ship orders from several of my on-line stores form one location. My orders from Etsy and my own websight automaticly get sent to Shippo so I can prepare my shipping label and packing slip from one spot.

Nachteile:

Sometimes I want to refund partial shipping cost to a customer if it cost less to ship then they were charged. I see no where I can do it from the Shippo sight so I still have to go back to Etsy or my sight and prepare their refund.

Forget the others... Shippo is my go to!

Kommentare: I have loved doing my order fulfillment with Shippo. Having a platform that could show me my options for carrier/speed/rate is extremely helpful and it allows us to very seamlessly fulfill orders for our customers! 10/10 recommended to anyone shipping packages!

Vorteile:

- integration with Shopify - option to default export as 4x6 labels (Perfect for my Dymo 4XL printer) - easy to use interface - customize packing slip with logo - competitors often have ugly branding on the shipping label, but Shippo elegantly has a cute hippo!

Nachteile:

- modifying the packing list in Shippo is available in some cases, but often when I needed it, it was disabled. - the verification process for new account sign ups currently has a manual verification via email with customer service representatives which could be automated.

Retiree Shipping From Home

Kommentare: Being retired I love that I can ship from home with your super good rates. I buy and sell online and you have the best choice of shippers and rates.

Vorteile:

I like the easiness. And the competitive pricing. I like to ship from home without having to go somewhere else. I love the competitive choices of how to ship and how much to spend. I can print and ship any time day or night.

Nachteile:

I would like to be able to get an estimate based on zip codes and package size before I commit a name and address.

A Great Shipping Software for Multiple Carriers in One Place

Kommentare: I use this to ship products from my online store. Shippo integrates with many retail sites to import sales and shipping info to limit manual mistakes. I integrate it with a Wix store.

Vorteile:

I like that I can purchase shipping for USPS, UPS, FedEx, DHL, etc. all in the same place. I get discount rates and quick replies from email support.

Nachteile:

I don't exactly like seeing the Shippo logo on shipping labels, however, I use Acrobat to remove that and put my company's logo on the shipping labels instead.

Rates for usps is cheaper than ebay, stamps.com and shipstation except flat rate envelop

Kommentare: best shipping company so far.

Vorteile:

first, it is not a software, so you don't need to install , just sign in and use it right on the browser . easy integration. very competitive rates . no price adjustment for few ounces difference like other software's.

Nachteile:

1- can not combined shipping. 2- have 3 ebay stores, not able to filter to specific store, once you filter by sales channel , ebay, it gives you all three stores. 3- USPS flat rate envelop on ebay is $7.18 , everywhere else including shippo is $7.40 . hope you can match that.

Great shipping software!

Vorteile:

Very user friendly, easy to set up, and easy to use. Much faster than our previous options.

Nachteile:

The lack of mobile support. The dashboard is very hard to use on a phone.

Shippo is my chosen program

Kommentare: All in all, excellent except as noted above

Vorteile:

I like the fact that it was not complicated to learn. It was very easy and logical. I get great value on my printed labels and The Shippo Insurance appears to be a great value too! I like the fact that I can choose between multiple shipping methods even though USPS in by far my chosen method. Record keeping is a snap with the ability to download orders or shipments and I also receive emails from Shippo every time I buy 1 label or multiple at a time. I like the fact that I get a copy of the label (great for reprints and records and invoices too)! I have multiple online stores and my order are imported in and in many cases I automatically designate box size and weight.

Nachteile:

I do not like the fact that I can not import and combine orders going to the same buyer. (it saves me shipping and insurance cost)! This needs to be changed. I have twice asked support for this and have not gotten a reasonable answer. The other problem I have had is that I have two stores with eBay and when I have to change a password on one I have to delete both and reinstall. Treating each store as independent of the other would allow me to delete one and not have to reinstall both!

Rate-Shopping Is The Killer Feature

Kommentare: Very good, and I've saved a lot of money OR I've found ways to improve my shipping speed to my customers for the same money.

Vorteile:

The fact that I can make a shipment and see rates for all the major carriers is the killer feature that changed everything for me. Often I would ship something USPS Priority thinking it was the cheapest option, but with Shippo's bulk UPS rate it usually comes in either cheaper or close enough where it pays to go UPS. It's easy to use, makes sense, and doesn't seem to have any major omissions or hiccups.

Nachteile:

I wish it had an address parser; something I could just paste a 1 line address into and it would parse out the full address. Other apps I've used have it and it's great. It's a major time saver.

Best tool for shipping

Kommentare: Best discovery I''ve done since using STAMPS

Vorteile:

Easy to use, easy to install, easy to print

Nachteile:

I did not find any reason not to use this product

Thee Game Changer!

Kommentare: I love Shippo period and point blank!

Vorteile:

Shippo is extremely easy to use! It has been a game changer for my business, literally no taping labels to boxes anymore, no waiting to track orders, no having to personally communicate with customers about their order, no having to translate from my business to shippo and orders, Shippo does all of that!

Nachteile:

The only con is that I wish there was a delete and a hide button instead of just a hide button, because I don’t want to have to look at orders that were picked up/dropped off, that will never get shipped. I want to be able to delete. Definitely not a deal breaker though, it’s an OCD thing.

Great Program, Very Comprehensive!

Vorteile:

Shippo was introduced to me by Weebly my web site builder. I have loved it from the first day. It integrates many, many selling sites in one shipping window. It also offers every shipping company available. I also opened a Shippo UPS account with substantial savings.

Nachteile:

I hated to see the integration with Weebly being cut. I would have loved to ship my Weebly orders still with Shippo and not have to go back to their web site.

One of the few shipping providers that offers a ton of features for free!

Vorteile:

We use the free tier option and obviously that's one great feature alone for our business. We love the UI and can navigate around it with ease and the other shipping provider options are not even close to being this easy, we've tried them all. One part that also works great for us is that all shipping charges go into a bulk charge on our card which helps with bookkeeping (compared to a bunch of little charges for each shipment).

Nachteile:

The newer feature of validating addresses is great but it also actually messes up some addresses. Our own return address is a specialized one and the auto-validate address feature corrects it to an address that is actually not correct as we have to specific the PMB number. I reached out to customer support to resolve this and they resolved it quickly but there should still be an option to manually override addresses in situations like that.

Easy to get you shipping

Kommentare: Overall great experience and quick customer support help on the few times I needed it.

Vorteile:

I love how easy it is to ship products, create packaging automations, and see the cheapest shipping options. I also love that I get metrics on where my packages have travelled.

Nachteile:

I wish it was a bit easier to set automations and rules like automatic signature requirement or insurance on packages that meet certain criteria. I also wish it saved my customs information.

Seamless and efficient solution of shipping

Kommentare: Have used for two years. Shipping 2-10 packages a week. Easy to use on the road and ship from remote locations. Would take a major problem for me to consider changing shipping software. I am sold on Go Shippo for my shipment needs

Vorteile:

Able to pre make templateds for frequent items Level 1 discounted mail and shipping discounts Many free features, which meet my needs Scalable for when increased shipping is needed with growth Intuitive easy to use

Nachteile:

Short learning curve setting up initially

Easy to use and UPS discounts

Kommentare: Easy to make labels that are ready to be dropped off at postal service - no waiting. Can re-print if not printed correctly the first time. Easy to connect to UPS, USPS and FedEx accounts.

Vorteile:

It doesn't require a monthly fee, so when my small business sends less, we pay less. It's easy to create new labels and integrate from my Squarespace website. The UPS discount is especially helpful since USPS isn't as reliable time-wise nowadays and my products are perishable.

Nachteile:

Since I ship with icepacks, the product shipping weight isn't a true value. When creating my own label (like when receiving an order over the phone), it requires a weight when adding the products. Then I need to override the weight for the whole package after entering an estimated amount per product.

Great software for generating shipping labels

Vorteile:

I love how easy it use overall. Easy to pull up past customers so you generate another label for the same customer & tweak the package settings for the new package. Also the email alerts for the customer are huge. They get notified when I ship & when it's delivered. So it reduces the customer support requests asking for status of their package.

Nachteile:

I do wish their search for past labels was easier. For example, if I am looking for "Matthew", and search for "Matt" it will return no results.

Complete shipping package

Kommentare: It is the best shipping software for any parcel. Need to advertise more and get folks off of USPS.com

Vorteile:

The shippo package not only helps by writing shipping labels it does other things other software doesn't do. It will give you the appropriate address from a partial, it has all the different types of shipping containers listed, it saves money, and most of all, you can into the software anytime, and it save your shipments and makes it easy to bring them back up. I had a very hard time getting into the USPS software after 1pm to make a label. I've used stamps.com. USPS.com, and shippo is the best all around shipping software.

Nachteile:

The only thing I didn't like was when I first set things up customer service was done by email only. No phone calls. But since I'm set up and been running a few years that issue doesn't bother me anymore. No problems at all.

Best shipping service

Kommentare: Couldn’t be happier. Really it’s a great shipping service!

Vorteile:

Shippo has been the best shipping service I’ve used. Pitney Bowes was too expensive but had a great model. Stamps.com charges far too much without providing businesses with deals to lower shipping costs. Any others I’ve looked at or used just don’t compete with the ease of use or the savings you get using Shippo.

Nachteile:

It would be nice to be able to save contacts for quicker shipping to frequent customers. That’s the only thing I’d ask to improve.

Game Changer for my Small Business

Kommentare: From day 1, Shippo has allowed me to run my business effectively. I actively recommend the service to anyone in my field looking to ship products.

Vorteile:

Shippo has allowed me to significantly expand my customer base by giving me efficient shipping means. I am able to ship all over the country easily because of the software. It helps my at home small business look even more professional to customers.

Nachteile:

My e-commerce platform (Castiron) does not currently integrate with Shippo so I have to enter in each address. But that is something Castiron needs to adjust.