FieldRoutes Erfahrungen

PestRoutes is the best

Kommentare: The team at PestRoutes is the best! I've used several softwares during my time in the industry and I have to say that PestRoutes is the hands down the best. We started using them two years ago and the growth of the system amazes me! The team is always pushing forward and deals with probably their most difficult customer with ease (us at TruForce)! We always have little things we'd like to see and I can't tell you how many beta versions we've had! Don't go anywhere else trust me!

Vorteile:

The team behind the software is really what makes the great software it is!

Nachteile:

I couldn't put my finger on any negatives in the capacity that I use them

FieldRoutes review

Vorteile:

Simple and intuitive navigation through the program. Less clicks to get the information you need.

Nachteile:

Understanding the job pool and due dates for service. Used to having work orders released into a month and tracking differently.

Customer Service is a JOKE!

Kommentare: My onboarding guy, [sensitive content hidden], was incredible. He was the best part of my experience because he was always available and ready to help. The software has been great when there aren't issues, but as soon as an issue comes up, which it always will eventually, good luck getting any help from customer support. They rarely call back. They will always respond to emails, typically within a day or two, but the help there is laughable. I have been constantly frustrated with customer service. For that reason, I would suggest any other software as long as they have good customer service. I have lost so much money to their slow responses and how it has effected the operations of my business. It's unfortunate because the software is awesome, albeit a little pricey, but customer service just ruins the experience for me.

Vorteile:

The software is pretty good. It is functional and integrates nicely with scheduling. The app is great.

Nachteile:

Customer service is ridiculous. I have been a customer for 5 years now because I like the software, but I'm at the point where I am fed up with not feeling like a priority. When issues come up be ready to wait for days, weeks, and even months for a solution. Currently I have been locked out of my account for 3 days due to a bad card on file, and even though I paid the balance in full the second I was locked out, they have made no effort to get me back into my account to run my business, which has been on hold for three days now. This isn't even the worst thing I've experienced with their customer support, but I already wrote a novel review elsewhere on that experience. I am currently looking at competitors because I am blown away by the lack of interest in their customers. Not being able to run a business for three days because customer service won't get me back into my account after they have been paid is completely unacceptable.

Simplicity at its finest.

Kommentare: Simple and so so if it means functionality.

Vorteile:

It’s simplicity. But the support system that it provides is refreshing.

Nachteile:

Its simplicity. Review reports such as this one. I should be paid for this kind of feedback.

Easy to use

Kommentare: Excellent! Ready to get completely involved!

Vorteile:

It appears to be a much easier system to use and provides so much more options for viewing customer locations and scheduling looks to be so much easier.

Nachteile:

So far there is nothing I don't like. We are in the onboarding stage.

Well integrated, runs smoothly, would recommend.

Kommentare: Been using it for a few years now. Every app has glitches but I feel it’s been relatively smooth.

Vorteile:

Everything is pretty integrated and works well.

Nachteile:

I wish the app didn’t refresh or reload while checked into an appointment. If I leave the app and go back, the app starts from the schedule menu. That could be a setting on my phone, not really sure.

Review for

Vorteile:

It’s good it really helped grow our business

Nachteile:

Hard to learn at first the knowledge base was not there when we first started

Pest Control Revie

Vorteile:

Ease of use, easy to train our new employees on.

Nachteile:

There are lots of reporting features that I would like to see added.

Perfect Software

Vorteile:

Is very easy to manage and to search any client.

Nachteile:

- nothing, is really easy with work for.

Good system for complex reports and programs, not so flawless

Kommentare: Overall i like servsuite for its multi-tier program, adds multiple events for each program at predetermined intervals and pricing- but it comes with many many flaws, it has become very frustrating- their effors are great but fixes are very slow and it is impacting out work flow

Vorteile:

multilayer programs, extensive reports, integrated document signing,

Nachteile:

does not sync with google, many hiccups and tech support needed, updates tend to cause issues, programming takes a long time to fix issues and we have been struggling, lag in the email server system,

FR Review

Kommentare: Been very happy since switching from prevoius software. FR fits our model much better.

Vorteile:

Cloud based software. Uptime is solid. Billing options and scheduling options are customizable.

Nachteile:

Mobile app needs attention. Slow and not user friendly. Contracts need to be streamlined and less confusing to customers

A careless company

Kommentare: This company has been in violation of its contract with me since the beginning of the contract. When I tried to resolve the issue, I was replied to for a while and then ghosted. This company lacks any regard for its customers and is simply here to gouge your pocket. There isn’t a single good quality about this company as a whole that I can think of. I wouldn’t even recommend this company to someone I despise. They seem to have the spirit of thief’s and cons. You won’t get what you paid for, yet they will continue to charge you for what they aren’t providing.

Vorteile:

None. The only reason I’m writing this is because this cite is forcing me to write something in this box

Nachteile:

This company ignores customers, misplaces information, acts as if they don’t know what’s going on, has a revolving door of employees, runs in circles (and runs you in circles as well) and somehow expects you to pay cancellation fees when you’re out of contract length.

That agreement you sign is the first step towards misery and debt collection.

Kommentare: ABSOLUTELY HORRIBLE! Despite the fact that the program did not work they hold you to your contract. There is no one who can release you from it despite one manager saying he would. We paid the amount they suggested but got no emails confirming the amount and now they want more. They have now sent us to collection. We went with Gorilla Monkey, easy, quick, and it works!It is one screwed up, disorganized company. They have cost us thousands of dollars more than what we paid them. Use another program, they are advertising a defective product. A Service Titan Company with the bucks to sue you!

Vorteile:

The sales pitch, clear and concise, everything you wanted to hear.

Nachteile:

The whole system is designed by a mad programmer with no thought given to flow and use. The biggest issue is that it does not work even after putting in hours of work and probably hundreds of calls.Thge website that came with the package had the wrong SEC for months, no one takes ownership , everyone works remotely and you fall thru the cracks.

Great Service

Kommentare: Overall the experience has been great.

Vorteile:

The ease of use and being able to navigate through all of the aspects of the App.

Nachteile:

Have not had any issues, just questions when I am not sure about certain things. I was able to email and get a response, response was from implementation specialist not from help desk.

Operations

Kommentare: the techs in the field now more less record everything in the field eliminating office work.

Vorteile:

Eliminates a lot of time in the office where we now put that saved time into production

Nachteile:

I would like a few more report options, also better estimate features within the program

Small business owners, get something that is worth every one of your hard earned dollar!

Kommentare: Great, easy, and appreciate a good software more and more with everyday that we use it.

Vorteile:

The training that the Fieldroutes community provides to make sure we fully understand the software. It took no more than 1 month to integrate from our previous software and be up and running. And even until today, I still have questions and Im learning more new features that make Fieldroutes that much more awesome!

Nachteile:

I think what could be more helpful is to make certain features a part of the program, rather than having an extra charge to use it (i.g route optimization).

Ideal software albeit pricey and lacks certain things

Kommentare: I think my overall experience is very good. Not perfect. Customer service for me has been fantastic, some features are lacking, proce is. A bit high but the ease of use and functionality makes those things easier to deal with.

Vorteile:

I like how integrated everything is and how I can have everything under one company. My CRM, SEO and Marketing adverts are all done by you guys. I do find it to be a bit pricey though. I also enjoy all the landing page stats, it feels real professional.

Nachteile:

Pricing is a bit much for my small company. I don't like that we can't make the comments for customers bigger so it's easier to read. I also don't like that we can't book jobs on the app as well as techs can't print their own route summary from the app as well.

Love it!! Thankful we changed from pestpac!

Kommentare: Seeing our dashboard is awesome we are thrilled with accounting side.

Vorteile:

Integration was not easy because we were converting data. Not all the termite clearance letters with pdf files came over.

Nachteile:

Mobile app needs a lot of help. Call us for beta help. They cannot update contact info in the field. We have podium but the reviews in pestroutes do not go to google unless we get them on podium. Reviews in Pestroutes are only visible to us.

Best Customer Service Ever

Kommentare: It makes things streamlined, and much faster. It is a very professional service which in turn makes us look more professional and we have even paid to have our contract personalized and made into html so it is available on the app. The reports are amazing and really gives us so much information at our fingertips. The whole process from the start until now 6 months late has been wonderful and I truly feel even to this day my hand has been held through the whole journey.

Vorteile:

[SENSITIVE CONTENT] was amazing and helped us navigate a the huge change of transferring over our business. This program works wonderfully. THE CUSTOMER SERVICE IS AMAZING -- BEST I HAVE EVER DEALTH WITH IN ANY COMPANY. They truly care and follow-up is amazing -- they will talk you through steps and hold your hand throughout not only the beginning, but any bumps along the way. I am blown away by the customer service and with all the reps. They respond so quickly and always do their best to fix the problem and do anything they can. I have called/emailed them so many times, not even with problems, but just to find out how to do something in a better way.

Nachteile:

Some of the glitches -- like where some customers were charged over 800 in one month because of a glitch without our knowledge -- have been rough or invoice numbers disappearing or changing to a different number have been touchy. I understand all programs have glitches and Pest Routes has been attentive and helpful in every situation. The only thing is I would suggest when a glitch comes out -- to let everyone know that this is something they could experience so that they can go in and run a report to stay on top of it. If we would have known about the multiple payment glitch we could have run a quick report called "Account with Credits" and we could have seen the multiple charges right away and let the customers know ahead of time - or even refunded them asap.

A very robust CRM for the pest control industry

Kommentare: I took over as Branch Manager after our company had been using PestRoutes for over a year. They had migrated from PestPac, and it appears for all intents and purposes that the migration went well. It was a steep learning curve for me, and they want to charge for additional hands-on training (what I would call "re-doing the onboarding"). Even 2+ years on I'm discovering that our people either weren't trained properly in the beginning, or that that tribal knowledge was lost in the general turnover that companies experience. However, their customer service has always been helpful as we've called in about simple questions because we didn't know where to look in the Help Wizard.

Vorteile:

The reporting features are incredible....if you have good input. Not a FieldRoutes issue, just a pebcak error.

Nachteile:

Reporting is a double edged sword: there are so many different ways to get the same information that I've had to create a library of how to run the reports that we want. Yes, you can save reports, but only in the Reports tab. Side note - why isn't the Sales Report in the Reporting tab but in the Customer tab?

Very happy with FieldRoutes!

Kommentare: Using the software has helped us to streamline our billing and scheduling processes, thereby saving us time and money. We have also been able to improve our customer communications through the software. Highly recommend FieldRoutes.

Vorteile:

Most helpful/impactful features: Billing, Scheduling, Reporting Their customer support is phenomenal! Every time I find a glitch or have a question about functionality, the customer support team is right on it. And recently, they have started offering informative webinars dealing with how to use different features and functions of the software.

Nachteile:

We have had problems using API to integrate the software with forms on our website because we don't use FieldRoutes' marketing platform.

Over all worth it

Kommentare: I believe over all the database is great. I think it is something that is great for the ease of use and the reports are easy to find. I do like that the scheduling is easy and you have several different ways to schedule.

Vorteile:

I like that it is user friendly and simple with most of the actions that need to be performed.

Nachteile:

I do not like that it is difficult to remove a payment. Actually that you can not remove a payment if it is placed on the incorrected account by accident. The only way I know how to fix it is to just make the payment 0. I do not like that you can not get a list of customers for a technician. I would like to print out each techs customers with last date of service. I have called customer support and they have given me ways to do this but it always leaves out customers.

Field Routes

Kommentare: I especially like that Field Routes makes tracking everything from adding a new customer to billing a service that has been completed. We have had much less missed billing.

Vorteile:

Integration was easy and went quickly. I like the fact that we can schedule, update and invoice everything through Field Routes. There is very little that goes on with a customer that cannot be done through Field Routes. I especially like the customer service I call a lot for help and they are always very helpful.

Nachteile:

My biggest concern is that techs seem to have issues with the mobile app mostly with the time clock. We are always having to make corrections with their times. Also at one point they added an option to do estimates but it took away another add-on that we used all the time. I believe they are working on that though, still waiting.

Excellent Program!

Kommentare: Regardless of my issues, Customer SERVICE WAS THE BOMB. I use other softwares in another line of work, and don't get this kind of customer service. I recommended search by Invoices, not sure if my recommendation was what spurred this upgrade, but I certainly felt listened to. As I have used the product I have gotten better, and when I need something or don't understand why the product is doing something, the explanations from customer service are timely, educational and patient.

Vorteile:

The ease of which I can track my customers, input their treatments with the pricing, and notification of completed treatment. It's AWESOME and takes less time to enter as used. Also like the merchant pay portal and the reporting features. I couldn't say more about the reporting features, it's just amazing!

Nachteile:

not reliable when using a free email service and the extra costs to that, though minimal was annoying.

A great software program that is a little rough around the edges.

Kommentare: Overall I am very please with FieldRoutes and plan on using them for years to come.

Vorteile:

I like that it handles everything that I need to run my company. From start to finish

Nachteile:

This software program is very technincal and is fairly difficult to use on the small things. There should be a bigger help center and articles on how to do things and how to troubleshoot problems. However, the support team is very helpful. Also I wish on the service side of the app that it would show the time of when an appointment is scheduled even if it's an any time service. The sales side shows this so I don't understand why the service side can't as well.