Intuitive and easy to set up and use.

Bewertet am 15.8.2018
Lori S.
Medical Director/Owner
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, I am really pleased with Neo. There are constant updates, some of which I did not realize were problems. New features are always being added. I would recommend it to anyone.

Vorteile: Neo was the easiest software program to set up and use that I reviewed. Just about everything is fairly intuitive and does not require a degree in programming to use. The files for your patients are as close to paper based as I have seen. You can easily adapt it to your practice and it integrates well with the reference lab. Working from anywhere with this cloud based system is also a lovely feature The customer service is great--you actually get to know all the staff and they remember you when you call. The boarding schedule is a great new feature that I set up in minutes for my specific kennel situation. I own a small, single doctor practice and do not regret choosing Neo as my PMS.

Nachteile: The few things that Neo is not capable of (yet):
Creating automatic call backs for appointments.
Integrated payment--although I think that this is in the works.
There are also instances where if a staff member marks a file ready to be paid, another person working on the file at the same time cannot save the information without backing out and going back into the file. I have lost a few files with this. It now warns you that someone else has it open.

Antwort des Softwareanbieters

von IDEXX Neo an 26.11.2018

Thanks for the praise and the suggestions Dr. Scappino. Our goal is to make Neo the easiest software to set up and use, and that objective guides every improvement and new feature we add. Awesome to hear that we are hitting that mark with you and your team, and that we are solving problems you did not know you had! You noted you would like to see automatic call backs and integrated payments in Neo: both of those are on our product roadmap. Watch for more information about them.

NEO has been amazing for our clinic, fantastic support, they listen to their clients for updates!

Bewertet am 18.5.2018
Hans K.
Manager
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: Great online support, fantastic cost without large initial investment of 16-20K like other software. Web based, no need for databse backups, etc. NEO team is making beneficial updates based on users input. No large learning curve for staff. The integration with IDEXX lab equipment is spectacular and helpful in cutting down time. Results gro straight into patient history.

Vorteile: Web based which means no backups necessary in clinic, great support, ease of use, fantastic price without a large investment, training staff is not a large learning curve. The developers listen to their clients and make timely updates to software without having to download and install, etc. Great thing is that when the power went down for an hour at our clinic, we were able to use our cell phones to acess NEO and still get client information and chek them out via PayPal instead of our usual service. Our old system meant you had to revert to paper and be out of luck with checking anybody out. You can quickly review Prescription history withour hunting through months and years of records. Fantastic administrative tools for accounting purposes and reports to quicky your growing. It will take 10 years of monthly pay,ents to pay what would have been a 19,000-20,000 investment in Management software with other companies. If I don't like it in a few years, I have not lost a huge initial invesment.I highly recommend it to clinics that don't want to spend a lot of overhead on software, want great support, and good clinic management software.

Nachteile: If you ever have the internet go down in clinic, you can't use software... unless you have cell phones to access the mobile version

Antwort des Softwareanbieters

von IDEXX Neo an 6.6.2018

Thank you Hans, we could not have said it better ourselves! Very glad to hear that you were able to use Neo when your power went down and keep your practice running. It is because of times like these that we are optimizing Neo specifically for phones and tablets so your experience using the software on your phone will be just as good as on a computer.

Neo provides a great user-friendly platform. We have been using it since October of 2016.

Bewertet am 11.4.2018
Joshua S.
Owner/Practicing Veterinarian
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Since Neo is a cloud based program, it is constantly being updated by the development team. Support is just a live chat away, and if Neo doesn't currently offer the feature you are looking for they will put in an enhancement request to try and put it in a future update. The text message functionality is great, and such an easy way to communicate with clients. As the person who was in charge of implementation and customization, I can say that initial setup was a breeze and we had very little issues. If using IDEXX Laboratory Services, the integration is incredible and works great. I would never even think to go back to a software where lab requisitions had to be done manually. Being a cloud based system, everything is backed up all the time. There have been cases where I have accidentally deleted things, and the development team has been able to restore it for me which was great.

Nachteile: While Neo is constantly updated, there are still major features that the support team still hasn't added. The support team is often not knowledgable about a question asked, and if the question is asked to multiple support staff members often different answers are obtained. Being a cloud based system, if the "cloud servers" have an issue or go offline, you will not be able to access Neo. This is happened a handful of times since we have had Neo. Reporting can be confusing, and it seems support staff doesn't know which reports to use when. I also own two different practices, and while on the outside it looks like Neo has multi-branch functionality, it doesn't and we have to use two different accounts. The automated reminder system does not have the ability to check for appointments that are already scheduled, so we constantly have clients telling us there appointments are already scheduled. And there is no automated appointment reminder program, it must be done manually. Other than those thinsg we actually really like Neo, and switching from an old version of Intravet was a breath of fresh air.

Antwort des Softwareanbieters

von IDEXX Neo an 23.4.2018

Thank you, Dr. Sosnow! Very happy to hear about your easy setup and installation experience. Transitioning software can be a big deal and we strive to make this a seamless and positive process. We also appreciate the detailed feedback you have provided, with many new features and product releases coming soon, we hope to address all your concerns as soon as possible.

Our business went live on Neo in November of 2017. It has been an eye opener.

Bewertet am 9.5.2018
Shawn C.
Owner-Doctor
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: All that i mentioned in the review.

Vorteile: The software is very intuitive and easily navigated for even the most anxious and novice users. The charge recapture is a complete bonus. Record safety and access is also huge. At another location we use a server based system. The problems of the cost of maintaining a server and the risks of crashes, viruses, and other maintenance issues are gone . After crashes at our other location this is certainly peace of mind. The customer support has been amazing. The whole experience has been positive. It has allowed a much higher level of medicine to be practiced. The improvements in the business aspects of the practice are stellar as well. I highly recommend Neo if you are looking for a cloud based solution, or for that matter, any practice management solution.

Nachteile: There are small issues that we encountered but these were mainly due to our clinic learning the ropes in a new system. The system has performed beyond expectations. The only issue that I personally have is that there are not more forms included in the initial start up, leaving one to have to create your own. It is not readily compatible with uploading Word or other forms of documents either so that makes things a bit more tedious. Once you are there it is done with for good which is awesome, but it could be made easier in my estimation.

Antwort des Softwareanbieters

von IDEXX Neo an 6.6.2018

Thank you very much for the positive review Shawn. We are happy to hear that Neo has performed beyond your expectations!

Great choice for an affordable price.

Bewertet am 17.1.2019
Dave A.
Business Manager
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our overall experience has been 9 out of 10. We are very happy with our move from Avimark (big, costly, server-based) to web-based Neo. Once they delivered boarding, we didn't have to have any other applications to manage our hospital. I do wish that other third party application providers were integrating more things with Neo. But I guess that will come as the client base grows.

Vorteile: The ease of use for our team was the most important. There isn't anything that isn't covered in the "HELP ME" section. You can read the instructions, or you can allow the system to walk you through doing the task. It's very easy to learn and with regular updates the system continues to get better and better. Also, you can't say enough about support. I have been in IT for years. This is the best support team I've ever worked with online. They are friendly, knowledgeable and quick to respond.

Nachteile: I'd like to see it be a bit more flexible for the client. There are some things I think should be moved to company settings. I don't like that it doesn't handle tax exempt clients, i.e. Rescues and Non-Profits. The reporting could be better, but I understand they are working on reporting now.

Antwort des Softwareanbieters

von IDEXX Neo an 18.1.2019

Hi Dave, great to hear that your team is finding Neo so easy to use and learn. And thank you for the feedback on improvements. Expect to see a steady stream of new reporting features in 2019, as well as more third-party app integrations.

We love Neo!

Bewertet am 29.10.2018
Candice B.
Office Manager
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been using IDEXX Neo for about two and a half years and are overall very pleased with the product. The transition from our previous POS system was close to seamless and haven't experienced any major issues since switching.

Vorteile: There are several things that I love about IDEXX Neo. First, the ease of use with integrated training is great. We no longer have to pay for updated training. Second, the customer service is amazing. As the person in charge of calling when things go wrong it is very much appreciated to talk to helpful/nice customer support. Third, the continued improvement and growth is so nice. They are very open to receiving suggestions from clinics that use the software on a daily basis.

Nachteile: There are some things that Neo isn't capable of doing yet but the pros far outweigh these. A few of those things include automated callbacks, expired items report, integrated credit card processing and integrated time clock.

Antwort des Softwareanbieters

von IDEXX Neo an 16.11.2018

Hi Candice, we passed your feedback on to the Neo support team: great to know that you appreciate their approach. Love your suggestions for improvements, and we think you will be pleased to hear that they're on the product roadmap for 2019!

Easy to use

Bewertet am 29.10.2018
Heather B.
Receptionist
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Neo allows us to easaily track patient records. Add outside files and upload consent forms. It allows us to keep everything in one simple area so things do not get lost. It allows to quickly print things clients need ex vaccine certificates and tracks vaccines history and prevention bought.

Vorteile: Neo is very easy to use. They have it set up to where anyone with simple instructions can navigate Neo and know what they are doing. If they need help there is a walk through option on the main screen. Tech support is quick and efficient when a problem does arrive. Neo is always making update to fit with growing needs.

Nachteile: Sometimes it is almost too simple. Reminders do not account for when multiple doses of prevention are bought. Wish there was a way to quickly print all invoices from a patient without doctors notes attached. As well as a way to easily e mail the entire pt record at one time through Neo.

Antwort des Softwareanbieters

von IDEXX Neo an 26.11.2018

HI Heather, great to hear that Neo is easy for your team to learn and that you are getting help promptly when you need it. Same goes for knowing the frequent updates fit with your practice needs. We also really appreciate your suggestions about future ways we could improve Neo!

Easy to use and great customer service

Bewertet am 17.1.2019
Danielle B.
Practice Manager
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Again, having two practices, using NEO has made life easier on management. Support is always available and usually figures out the problem you are having.

Vorteile: Cloud based software makes it easy to use on the go when managing multiple clinics. NEO is always adding new and updated features based off of client recommendations. Works very well with other Idexx equipment. Love the template and form options! Makes it so nice to have easily accessible printable forms at everyone's fingertips. Support chat is amazing!

Nachteile: Just like with any internet based software there are times NEO is unavailable. Hadn't happened often but when it does, it is rough for the moment it is down. Would like to be able to run my own custom reports. Also would love to have reminders deleted automatically when the line item has been deleted. Only other thing would be that when pets that have been marked inactive or deceased it doesn't remove any future appointments.

Antwort des Softwareanbieters

von IDEXX Neo an 18.1.2019

Hi Danielle, great to hear that the steady pace of new features is helping you and your team, and thank you for your suggestions for more!

Great Program

Bewertet am 23.7.2019
Verifizierter Rezensent
Technician
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Idexx Neo has been wonderful, especially during the winter and spring storms that we have encountered in the past. The fact that everything goes into the cloud has made our lives so much easier!

Vorteile: I love that Idexx Neo can be accessed from any location. Our practice was in need of a system with this capability as we have two separate locations and we often travel back and forth. As with most Idexx software Neo has amazing customer support! They are always so quick to help with any issue that arises. Training new staff is pretty simple, and does not take forever. What is even better is the fact that it is cloud based. We have had several power outages and the fact that everything was saved to the cloud, helped so much. Everything that we would have lost, was sent to the cloud!

Nachteile: I have not really found any huge Cons with this software. It has been a lifesaver for us so far!

Antwort des Softwareanbieters

von IDEXX Neo an 19.8.2019

Dear mystery reviewer, great to hear that the ability to access Neo anywhere is making life so much easier at your two locations. Ditto for how quickly staff can get comfortable using Neo. And how nice was it to know that all your data was safe in the cloud despite those power outages! The support team loves what they do and we will pass your compliments on to them. Thank you!

Continuing to evolve

Bewertet am 14.8.2018
Brian B.
owner
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: average at first. we have worked it into our practice and theres no turning back now. We'll evolve as Neo evolves. although this wasnt the way it was supposed to be we have embraced NEO and are maximizing its potential

Vorteile: no server, cloud based is a no brainer. works pretty seemlessly with IDEXX lab diagnostics.

Nachteile: i think that it was over sold. the ceiling for this software is very high but they're not quite there yet. it's true that it evolves with regularity BUT each evolution/update ends up causing just as many snafu's as it solves. could have better production analytics and better inventory management

Antwort des Softwareanbieters

von IDEXX Neo an 26.11.2018

Thanks for embracing Neo Dr. Berger, and for your comment about its evolution. Feedback like yours has been instrumental in accelerating the pace of improvements and prioritizing our roadmap. Speaking of which, last week we released solutions to improve inventory management, let us know how those are working for you and if you experience any side effects. The quicker we hear about those, the quicker we can solve them.

So Simple and Minimal Set Up

Bewertet am 19.7.2016
Jillian S.
Owner/Veterinarian
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I recently purchased a practice with no computer software and Neo saved us a fortune! Because this program is cloud-based, we didn't have to buy a server and we could use Chromebook laptops instead of full computers. Also, Neo runs on a monthly subscription that includes updates and support. With traditional software we would have had to pay several thousand dollars up front to purchase the program, plus about $1000/year for updates and support. The transition from fully paper-clinic to almost completely paperless was smooth and even my least computer-saavy employees felt comfortable using it after only a day of training (which is built in to the program!)

Vorteile: Access anywhere with internet (phone, tablet, laptop, computer, etc)
Very user-friendly and easy to learn
Fully customizable
Minimal start up costs
Updates included and installed automatically
Customer support is very helpful and takes suggestions for future updates
Communicates with other IDEXX equipment (in house lab, radiology, reference lab)

Nachteile: Need reliable internet access - sometimes our internet goes out, we keep some 4G capable tablets in the clinic to use when this occurs
No option for a low and high end on estimates - we have asked for this on future updates
Unable to be 100% paperless without signature capture - supposedly will be available on future updates

Neo is basic, but improving daily. It is very responsive to customer input. Good customer support.

Bewertet am 21.5.2018
Rachel W.
Veterinarian
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This product saves our practice so much time and hassle. It is consistent. It synchs well with IDEXX who we use extensively. It doesn't have all the bells and whistles of Cornerstone, but it mostly has everything we need.

Vorteile: The platform is super reliable. They are making continual updates, many of which have been requests we have made. The transition from our old software was smooth and pretty quick. It allows for easy client communications. It's straight forward and user friendly. It can be customized to your practice.

Nachteile: Consultation notes can be edited forever. The word processor for making forms makes it difficult to customize forms - it's not user friendly. There are weird workflow issues that they are still working through, but they are making improvements all the time.

Antwort des Softwareanbieters

von IDEXX Neo an 6.6.2018

Hi Rachel, thank you for the review and for submitting enhancement requests! As you mentioned we are continuously making updates and we prioritize based on user feedback and requests. Please share more details about your experience with the consultation notes and forms. We want to make these as easy as possible for you! Have you tried using our Procedure Templates to preconfigure the format of your medical notes? This would allow you to insert your notes template with the push of a button.

Amazing cloud-based software, highly recommended

Bewertet am 18.1.2017
Tiffany H.
Small animal Veterinarian and Clinic owner
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our new Clinic started with Leo January 2016 and it has been very easy to use, affordable, and accessible. I do a lot of charts for home, and I am able to access my records from any computer or tablet or phone. Neo is a wonderful online integration of Records including labs and x-ray. I have used avimark and many other software programs but this is likely the most user-friendly program I've seen. It is well worth looking into this software as a new option in cloud-based technology. Since we opened one year ago the software has been very reliable and adaptable there have been some improvements by idexx that has made the software even better. The cloud-based technology gives you an affordable alternative to server based programs and is fluidly adaptable too many styles of practice.

Vorteile: One of the many things I like about me is the Accessibility, affordability, security and ease-of-use. I also appreciate the Simplicity, adaptability, and dependability.

Nachteile: I would like to see the week at a glance. And have a way to organize boarding facilities.

Neo changed our work style, acsess to medical records from any where at anytime

Bewertet am 13.3.2019
Inna G.
DVM/Business owner
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We don’t lose records anymore, we can track unfinished consultation, will never change to anything else, strongly recommend
Our hospital was one of the first to sign for Neo, it was scary, but Neo team helped us to make this process smooth, now we have everything we need to function without problems, have boarding schedule, time cards, you name it. More updates are coming regularly
We are Neo people

Vorteile: Remote acsess, ability to create templates, easy to use

Nachteile: That we can’t drag item (lines)if we need to change order, but we see improvements do often, I’m pretty sure will be fixed in near future

Antwort des Softwareanbieters

von IDEXX Neo an 21.5.2019

Hi Inna, great to hear that the ability to access Neo from anywhere has had such a positive impact on your hospital! Glad to know that the regular upgrades are so valuable for your team. You are one of the original Neo people, and we would not be where we are today without customers like you!

IDEXX Neo

Bewertet am 14.8.2018
Kelly V.
Veterinarian
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall Neo has been a good fit for our practice, they are constantly updating the software and solving problems.

Vorteile: Affordable, easy to learn and use, cloud-based, integrates well with IDEXX BW machines and radiographs, easy to attach files

Nachteile: Doesn't integrate with other programs, even other IDEXX products, difficult use for hospitalized patients, charges for patient are not automatically sorted into different categories (like prescriptions, diets, etc)

Antwort des Softwareanbieters

von IDEXX Neo an 26.11.2018

Kelly, thank you very much for sharing your feedback. We hear you on the importance of integration, and it is a top area of focus for our product roadmap. Case in point: we just introduced seamless integration with the Smart Flow Workflow Optimization System (which should help with hospitalized patients), and we will offer a fully integrated credit card payment solution in early 2019.

Super Easy and extensive functionality

Bewertet am 18.1.2019
Brian S.
Business Owner
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Easy training, cloud based record keeping, secure files, remote access, and easy administration have made this a great practice software for our business model.

Vorteile: The learning curve for this software is very low. The interface is extremely intuitive and creating customized forms is fairly straightforward if you have a basic understanding of HTML

Nachteile: Inventory is lacking. Specifically, an interface with the major distributors to allow importation of ordered product or a simple barcode interface would greatly improve this deficiency. More compatibility with Apps. It seems most of the Apps out there have no connectivity with Neo. Our app with Vet2Pet does not currently interface though I understand this may change in the near future - Please.

Antwort des Softwareanbieters

von IDEXX Neo an 24.1.2019

Hi Brian, thanks for the props on Neo's ease of use and extensive functionality. Inventory updates are definitely on our radar, and our current roadmap has a focus on adding app integrations. Nice meeting you at VMX!

from conversion to installation to training and support, we have been impressed overall with Neo

Bewertet am 4.5.2018
Dennis L.
Medical Director
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Easy to transition from paper to paperless records using Neo

Vorteile: With a very intuitive UI, Neo is super easy to learn and use. If you can place an order on amazon, you can master Neo is just a few days. Embedded help & tutorial features are very helpful, and tech support is quick to respond. Integration with Idexx's reference lab is nice, but not perfect.

Nachteile: Neo's financial reporting is clunky at best. While they are constantly updating the softaware, I have yet to see any meaningful upgrades to the reporting functionality. An exported csv file may be preferable for some, but sometimes I just want a simple table to pop up on my screen! There's also poor management of multiple users working on same patient -so it can be easy to over-write someone else's notes.

Antwort des Softwareanbieters

von IDEXX Neo an 6.6.2018

Thank you, Dennis! We agree that actionable on-screen reports are the right way to go and have already started taking steps in that direction. You will also be happy to know that the next feature release will include new functionality that alerts you when multiple users have made changes to a medical record.

We have been very pleased with Idexx Neo!

Bewertet am 9.4.2018
Jenny C.
Office Manager
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: The best thing about Idexx Neo is the web-based/cloud-based system. Having the ability to access our veterinary software from anywhere at any time including a mobile device is incredibly convenient. The lack of a need for an onsite server and the cost included in the purchasing and maintenance of a server is wonderful.

Nachteile: Neo is still new and is lacking some functionality that older, more established software systems possess, but the Neo team is constantly making improvements and updates are applied on a monthly basis. I feel confident that within another year, most of our main requests/needs will have been addressed.

Antwort des Softwareanbieters

von IDEXX Neo an 24.4.2018

Thank you Jenny, glad you are pleased! More features are coming soon and we have product updates scheduled to release every other week. Many of which are thanks to feedback and requests from users like you - please keep the feedback coming!

High expectations...poor delivery

Bewertet am 30.8.2019
Noah L.
Clinic Manager
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
2/5
Gesamt
2 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The time involved from checking clients in to check out is almost double what we had with an older outdated system. Hard to believe this is "the future". All of the staff are frustrated after having this system 9 months. They are begging me (management) to return to our outdated system.

Vorteile: cloud based system
affordable comparitively

Nachteile: poor estimate capabilities
updates interfere with current processes, forms, etc.
multiple windows to click through (lost time/efficiency)
weak customer service (always say they are considering updating "whatever issue you have"

Antwort des Softwareanbieters

von IDEXX Neo an 4.9.2019

Hi Noah, thanks for the feedback and the opportunity to work with you and the team at Asheville to make sure Neo meets your needs. Incidentally, the enhancement requests our support team logs have led to 46 value-packed releases in the last eight months alone, several of which address items you cite, including estimates. It also sounds as if there are opportunities to streamline some of your workflows. Definitely check out the built-in, task-specific training for tips on doing this, and don't hesitate to contact our customer success team for coaching (it's available at no extra charge). We are always open to your thoughts on how we can make things better.

Very pleased with this software overall.

Bewertet am 17.5.2018
Jonathan A.
Chief of Staff and Owner
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Online storage and access, flexibility for most things. Ease of use.

Vorteile: I like the cloud starage of everything, it Means I have access to all practice data at any time on any device. Very easy to configure. Fairly flexible. It was an easy conversion from Cornerstone to Neo.

Nachteile: Some difficulty with batch changing items. Some inflexibility in customizing record keeping templates. Reporting tools are very minimal and could be much more robust.

Antwort des Softwareanbieters

von IDEXX Neo an 6.6.2018

Hi Jonathan, glad you are pleased! We understand how critical it is to have a smooth transition when changing practice management software, so we have put a lot of focus on the conversion process. We agree that record keeping templates could use additional functionality and that reporting could be more robust. Both of these areas have been identified as good opportunities for enhancements.

Easy to use

Bewertet am 18.1.2019
Megan F.
Tech
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall this has worked well for our small general practice. Not sure how well it would be for large practices. Though Neo is always doing upgrades. So I’m sure in time they will get to where they need to be.

Vorteile: Ease of use and cloud based are the major pros

Nachteile: There is no high and low end for estimates, seems like checking clients out takes a lot of clicking.

Antwort des Softwareanbieters

von IDEXX Neo an 8.2.2019

Hi Megan, we put a lot of effort into making Neo easy to learn and use, glad to see that's helping you and your team. We hear you loud and clear on the need for ranges for estimates: that feature should be available by spring of 2019. Integrated credit card processing is actually available right now, and that will make checkout simpler too.

Cloud Based Veterinary Software

Bewertet am 14.11.2018
Adrienne F.
Practice Manager
Tierarzt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: System is very easy to implement. The transfer of data from our old system went very smoothly. Walk through and on demand tutorials are very helpful.

Nachteile: You are unable to enter high/low on estimates. Unable to email full records without saving elsewhere

Antwort des Softwareanbieters

von IDEXX Neo an 19.11.2018

Hi Adrienne, thanks for the feedback that Neo is easy to implement and that the data transfer went smoothly. We put a lot of effort into making it easy to get up and running, and easy to learn as you go. And we hear you loud and clear on the value of being able to enter high/low on estimates: it is one of the first features we will deliver in 2019!

A disappointing experience with a software that had a lot of potential.

Bewertet am 12.2.2018
Gianna W.
Receptionist
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
2/5
Gesamt
3 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: NEO provides the benefit of being Cloud based, meaning that it can be accessed by any device with internet, WiFi, or data plan.

Vorteile: The software is cloud based, making it accessible from any computer. The program itself is very simplified, making it easy to learn and use.

Nachteile: The software was over simplified. I can see how this program would be great for a small practice with one doctor and limited staff, but for a busy practice, it created more problems than it was worth. One of the worst features was that only one person could enter information in a consultation at one time. This wouldn't be as big of an issue if the program only allowed one person into the consultation at a time. Instead, multiple people can get into the consultation, but only one person's entries are saved, completely erasing the other's without warning.
The inventory system is a mess. It is nearly impossible to truly track products coming into and out of the building. Once again, this is more difficult on a busier practice that has a lot of inventory.
There is no payment system integrated with the software, meaning that payment must be taken with a separate program, leaving room for errors when entering payment.

Antwort des Softwareanbieters

von IDEXX Neo an 23.4.2018

Hi Gianna, we appreciate your honest feedback. While Neo offers a simple user interface, there is a very powerful and complex software operating behind the scenes. Our hope is to shield you from that complexity by providing workflows that simplify your everyday tasks. Thanks to feedback from you and others, both multi-user editing and integrated payment processing functionality have been prioritized and solutions for each will be available soon!

Exceptionally easy to start up and convert your practice to an accessible anywhere record system

Bewertet am 18.4.2018
Michael S.
Veterinarian
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: I love the ability to roll seamlessly from different aspects of the records. Invoices, vaccine records, and notes are all right where you need them. I don't use the inventory control function. Just don't have time as a solo Veterinarian to load in everything. BUT I do use the Product section to constantly monitor pricing.

Nachteile: I think the standard form templates need some tune up. I'm an IT person, so even drag and drop HTML makes me sweat. The Customer Service folks have been able to talk me down from the ceiling.

Antwort des Softwareanbieters

von IDEXX Neo an 23.4.2018

Hi Dr. Sterns, thank you for the kind words and appreciate your feedback on the templates!

Neo's the future of software!

Bewertet am 18.1.2017
Matthew M.
Owner
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been using Neo for about one year and we're really happy with the product and customer service. The product is really easy to use and it runs on anything that will run Google Chrome! No more costly hardware. It's perpetually updated for no extra cost and it's very inexpensive! Those are great but their customer service is really excellent. They were really helpful getting us converted (from old datavet) and they're just as helpful today. We're an established practice but I think this would be a fantastic option for a single vet startup!

Vorteile: Cost ,ease of use, customer service, perpetually upgraded

Nachteile: Financial reporting needs work but Neo is hard at work on this.