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Über IDEXX Neo

IDEXX Neo ist unglaublich einfach und vollständig einsatzbereit. Es ist ein cloudbasiertes, erschwingliches PIMS, das jeder nutzen kann.

Erfahre mehr über IDEXX Neo

Vorteile:

Integrates well with Smartflow and Vet Cove. Easy to update inventory.

Nachteile:

I feel that having more client information displayed on each screen (phone numbers, other pets, etc) would cut down the time/clicks needed to get to frequently used info fast.

Bewertungen zu IDEXX Neo

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,6
Funktionen
3,9
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

7,8/10

IDEXX Neo hat eine Gesamtbewertung von 4,2 von 5 Sternen basierend auf 116 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (116)

Tanner
Tanner
Veterinarian in USA
Verifizierter Nutzer auf LinkedIn
Tierarzt, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Neo has helped streamline multi-location veterinary practice

5,0 vor 3 Jahren

Kommentare: Neo keeps coming out with improvements and taking feedback from users to make it better. Neo has made our clinics more efficient and puts all our information in one place.

Vorteile:

The ease of access from any location allows for doctors to work on notes from home, access accounts when on-call for emergencies, or out on the farm for large animals. The reports are very helpful for managing the business.

Nachteile:

Prescribing medications can be tedious at times, but once prescribed, medications are easy to track.

Antwort von IDEXX

vor 3 Jahren

Hi Dr. Miller, thank you for your feedback and for wholeheartedly recommending Neo to other multi-location veterinary practices! Great to hear that the frequent updates are making your clinics more efficient--please keep the suggestions coming!

Deborah
owner/ veterinarian in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Neo engineers are always listening to us

4,0 vor 3 Jahren

Kommentare: Love the cloud base system, I don't have to stay late doing records. Plus, if someone runs into me at the store and can pull it up to put them on the appt schedule and know that I am not over booked.

Vorteile:

The software gurus listen to the user's needs and are constantly updating features to improve and add functions

Nachteile:

Newer product and they are still working to make it a perfect product

Antwort von IDEXX

vor 3 Jahren

Hi Deborah, Neo wouldn't be where it is today without feedback from users like you! Thank you for your suggestions, and for recommending Neo to others!

John
Veterinarian in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Optimistic when I purchased it but disappointed in development

3,0 vor 3 Jahren

Kommentare: I bought into Neo when it was starting out. I expected some growing pains and in a few years it became a useful piece of software. Now, development has come to a virtual standstill. Releases are months apart and include one of two items: minor fixes (that sometimes introduce new bugs) and money-making opportunities for Idexx through integrations. The long-awaited reporting functionality is vaporware.

Vorteile:

It is easy to teach people to use. The default invoices are pretty. The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test and records the result afterwards.

Nachteile:

There is no customization of reports. The reports that do exist are oddly named and often do not have what you need. Workflow is totally absent. Everything requires many clicks, and the best way to work is usually to have many browser tabs open so that you can access everything you need. Improvements are few and far between even as pricing is increasing.

Antwort von IDEXX

vor 3 Jahren

Hi John, thanks for taking the time to leave this review. We devoted the most recent Neo monthly webinar to reports, and we will make sure a recording of that gets to you; let us know if that helps address some of your concerns. We know our customers depend on us to continuously improve Neo so it anticipates their needs, which is why we've kept up our schedule of bi-weekly enhancement releases, and created an easy-to-use enhancement request portal.

Cyndi
practice owner/veterinarian in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent, adaptable & easy to use

5,0 vor 4 Jahren

Kommentare: Neo has so many tools that I'm still discovering, such as appointment type breakdowns to see where/how your revenue is generated, so one can then target those areas or emphasize others moving forward. Many other features and tools available.

Vorteile:

For starters, the developers of this software continually seek, AND RESPOND, to user input, creating a continually adapting product that never goes out of date. 'Cloud-based' has rocked our world, allowing accessibility from any device with internet connectivity. So convenient.

Nachteile:

Integration with old software (Intravet)was successful for the most part...all the info is there, just formatted differently. I'd expect this to be an issue with integration from any software, however.

Antwort von IDEXX

vor 4 Jahren

Hi Cyndi, you hit the nail on the head: feedback from users like you is exactly what makes Neo excellent, adaptable and easy to use. We're so glad you chose Neo for Five Valleys, and that you recommend it so highly to others. Thank you!

Tracie
owner in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Neo Experience

5,0 vor 4 Jahren

Vorteile:

The office uses IDEXX for both reference and in-house labs, so the integration with Neo is fantastic. We also signed up for WebPacs so our imaging would be integrated. The PMS is very user friendly.

Nachteile:

We would love to see a minimum dispense fee comparable Cornerstone's minimum dispense fee functionality.

Antwort von IDEXX

vor 4 Jahren

Hi Tracie, thank you very much for recommending Neo to other practitioners, and for letting us know who recommended it to you! Great to hear that our integration with IDEXX diagnostics is fantastic, and that you find Neo easy to use.

Jessica
Office Staff in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It is constantly improving

4,0 vor 4 Jahren

Vorteile:

-Easy to transfer and set up, Idexx did most of the work for us -Great Service -Bundled with our other Idexx services -Great for remote logins -New Improvements, and updates constantly -Cloud printing -Customizable to your needs

Nachteile:

-Not ready for hand held devices yet -Reports take some time to get use to -Not an easy way to track, Billed vs Payments -No quick way to itemized invoices when doing statments

Antwort von IDEXX

vor 4 Jahren

Hi Jessica, thank you for recommending that other veterinary professionals check out Neo! Really appreciate your feedback on how easy it was to get up and running, our service and the ability to access it anywhere. You mention constant updates: great feedback like yours ensures we deliver exactly what our users are looking for. Improvements to Neo's A/R capabilities are in the pipeline, please let us know how you like them!

Kalah
Practice Manager in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Perfect for a small or slower practice

4,0 vor 2 Jahren

Vorteile:

Neo is easy to use and easy to train with, with a great support team, and you can send in enhancement requests.

Nachteile:

Need more ability to customize procedure templates and appt reminders (by appt type)

Brandy
RVT / Office Manager in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Neo Review

4,0 vor 5 Jahren

Vorteile:

Customer service is great. They are good about taking enhancement requests and improving the software. It’s fairly easy to use. We use IDEXX reference labs and all of our lab reports get automatically saved to the patient’s file.

Nachteile:

Some of the reports are lacking. Inventory reports/records could use some improvement. There are a few other things, but I foresee IDEXX Neo making the necessary changes.

Antwort von IDEXX

vor 4 Jahren

Hi Brandy, we'll pass on your compliments to customer support: they love what they do, and that includes getting feedback on ways we can make Neo even better. Great to hear how you're benefiting from Neo's seamless diagnostic integration. Check out our new reporting dashboard and let us know what you think--and get ready for some inventory improvements that will save you time and money!

Analicia
Practice manager in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Pretty nice program

4,0 vor 5 Jahren

Kommentare: It is a great product overall. If you have the Neo plus package you can talk directly with people that can fix minor problems instantly.

Vorteile:

I like that it can be accessed completely online and they help icon is usually really helpful. As a new clinic with no one that has ever use this software, it was very easy to figure out.

Nachteile:

Some basic functionality’s that are these offers have are not an option with Neo. For example you cannot send records to another practice directly from the system. Do you have to save individual items and send it over in an email outside of the program. Also the reports for cost of goods or not completely accurate

Antwort von IDEXX

vor 4 Jahren

Hi Analicia, thanks for your feedback and your willingness to recommend Neo to others! Great to hear that it was so easy for your team to get up and running, and that you like being able to talk to support to fix minor problems instantly: that's now included as part of every Neo subscription.

Amanda
Veterinary technician in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Neo was the change we needed during this pandemic time

4,0 vor 3 Jahren

Kommentare: Once everyone got the hang of it Neo went pretty smooth, the users from cornerstone dragged at the beginning.
I wish the rx tab would automatically add the script into the rx history VS allowing labels printed but not “proscribed” we constantly fight w the drs over this!!!

Vorteile:

Having Neo definitely allowed us to continue and push through the pandemic curbside. The program slowed us to work remotely when needed.

Nachteile:

The analytics that we had in cornerstone from a management standpoint were much better.

Antwort von IDEXX

vor 3 Jahren

Hello Amanda, very glad to hear that Neo helped make your transition to curbside service easier, and that it allowed you to work remotely when needed. We really like your suggestions, please don't hesitate to add them to the Neo Idea Portal!

Jessica
Manager in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Recommended

5,0 vor 4 Jahren

Kommentare: Being a mixed animal practice I love that Neo is cloud based. It makes our mobile unit's life so much easier. I'm happy we chose Neo.

Vorteile:

Constant updates. Excellent tech support. Intuitive.

Nachteile:

There are issues with every software and many of our initial issues have already been fixed with updates. Some of the search functionality isn't effective. Doesn't pick up key words well. No standardized way to input phone numbers so searching a client by phone number is impossible. I feel that having more client information displayed on each screen (phone numbers, other pets, etc) would cut down the time/clicks needed to get to frequently used info fast. Even though you can customize your own forms, which is great, I wish Neo came with pre-made forms that felt more modern and eye catching. SMS isn't great - would be nice to have the ability to actually chat back and forth. In lieu of that having the ability to send an auto message that said not to reply to the text. Our clients frequently try to reply. Having clients able to pay their invoice from the email Neo sends would be helpful, especially in light of the times. Once you save a form/file to a client you can't email it to them.

Antwort von IDEXX

vor 4 Jahren

Hi Jessica, we really appreciate you recommending that other practices check out Neo! Thanks for the praise for our fabulous support team and Neo's brilliantly simple workflows. And as for constant updates, feedback like yours ensures we deliver exactly what our users are looking for! We've got improvements in the pipeline we think you're really going to like. Wish we could come to Kaua'i and tell you about them in person!

Andrea
owner/doctor in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The excellence you would expect from IDEXX

5,0 vor 5 Jahren

Vorteile:

very intuitive and easy to use Connectivity to lab flexibility of notes way better than tightly templated softwares. I can write what I please, even within a template, I can easily make alterations Invoicing and notes on same screen versus a software like Vetport where you have to save and go back and forth between modules I have used Cornerstone, Avimark, Vetport, and this. Neo is by far my favorite.

Nachteile:

emailing records requires emailing notes, labs, and radiographs separately The weight does not get entered at checkin and you must leave the consult screen to enter the weight

Antwort von IDEXX

vor 4 Jahren

Hi Dr. Bivens, thanks for the feedback on Neo and your willingness to recommend it! Good to hear that we're hitting the mark with Neo's ease of use and the flexibility. And we appreciate the notes on where we can improve--suggestions like yours are a big reason why Neo is as good as it is!

Daniele
Veterinarian/Owner in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Happy with the service, but needs a few minor adjustments

4,0 vor 4 Jahren

Vorteile:

The vet connect plus features were the biggest selling point. I also really appreciate the frequent updates and feature improvements. So far all the new roll outs have been positive.

Nachteile:

My biggest complaint is that they will not let me type in a date when doing date entry for birthdays vaccine reminders. It is a drop down calendar and it is horrible.

Antwort von IDEXX

vor 4 Jahren

Hi Daniele, thanks for your feedback. Good to hear that Neo's integration with your diagnostics is a big help to your team, and that you like the regular updates. Speaking of that, if you haven't already please share your suggestion for date entry with support or on the Neo enhancement portal. Over 90% of our updates are direct responses to suggestions from users like you!

E
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Don't do it!!

1,0 vor 8 Jahren

Kommentare: We got this software based on IDEXX's reputation and expected it to be a functional product. Wrong!! It takes 9 steps to enter a rabies stage and print a certificate. You are unable to track your inventory and see when you last bought a product and how much you paid for it. Invoices print with only the total of charges for that patient, so clients are constantly complaining that they were overcharged - my receptionist has to explain multiple times a day that the system does not add all patients together. You cannot send out postcard reminders to clients who don't use email unless you pay IDEXX to do so. You cannot email records - they have to be printed and faxed. Customer service is very nice and tries hard to make the system work - it just can't do much. You cannot get a report of taxable sales for a period - it creates a spreadsheet listing the tax collected on each individual invoice. You have to then create your own formulas to sum all these numbers and then backtrack to determine taxable sales. Almost all reports come as a spreadsheet which has to be downloaded and then edited to give you simple information like who bought Frontline this month.
This is a product under development, so unless you like being a guinea pig and helping to tell the developers what features a program should have, pick another software.

Vorteile:

I can access it from any device

Nachteile:

See review

Antwort von IDEXX

vor 7 Jahren

Thanks for your feedback. Neo has a streamlined Rabies Certificate creation & printing workflow, including an integrated one-click printing capability directly from the patients' vaccine records. Neo's product listing includes details from the last purchase, with supplier & amount paid. The inventory tracking will allow you set minimums, quantity on hand & Neo updates inventory as products are sold.  The invoice is pet visit centric & includes itemization charges from the visit. It is summarized by pet and not for a family of pets from a single visit. For emailing records, Neo has a unique feature that gives practices the ability to securely email & share records with individuals such as boarding centers, referral/specialty practices or even pet owners. The Sales Tax Report enhancement is underway now. As a cloud-based product we are frequently updating the product that is immediately available to all users. We are committed to working with you to improve your experience. - IDEXX Neo

BRIAN
owner in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Continuing to evolve

4,0 vor 6 Jahren

Kommentare: average at first. we have worked it into our practice and theres no turning back now. We'll evolve as Neo evolves. although this wasnt the way it was supposed to be we have embraced NEO and are maximizing its potential

Vorteile:

no server, cloud based is a no brainer. works pretty seemlessly with IDEXX lab diagnostics.

Nachteile:

i think that it was over sold. the ceiling for this software is very high but they're not quite there yet. it's true that it evolves with regularity BUT each evolution/update ends up causing just as many snafu's as it solves. could have better production analytics and better inventory management

Antwort von IDEXX

vor 6 Jahren

Thanks for embracing Neo Dr. Berger, and for your comment about its evolution. Feedback like yours has been instrumental in accelerating the pace of improvements and prioritizing our roadmap. Speaking of which, last week we released solutions to improve inventory management, let us know how those are working for you and if you experience any side effects. The quicker we hear about those, the quicker we can solve them.

Rachel
Veterinarian in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Neo is basic, but improving daily. It is very responsive to customer input. Good customer support.

4,0 vor 6 Jahren

Kommentare: This product saves our practice so much time and hassle. It is consistent. It synchs well with IDEXX who we use extensively. It doesn't have all the bells and whistles of Cornerstone, but it mostly has everything we need.

Vorteile:

The platform is super reliable. They are making continual updates, many of which have been requests we have made. The transition from our old software was smooth and pretty quick. It allows for easy client communications. It's straight forward and user friendly. It can be customized to your practice.

Nachteile:

Consultation notes can be edited forever. The word processor for making forms makes it difficult to customize forms - it's not user friendly. There are weird workflow issues that they are still working through, but they are making improvements all the time.

Antwort von IDEXX

vor 6 Jahren

Hi Rachel, thank you for the review and for submitting enhancement requests! As you mentioned we are continuously making updates and we prioritize based on user feedback and requests. Please share more details about your experience with the consultation notes and forms. We want to make these as easy as possible for you! Have you tried using our Procedure Templates to preconfigure the format of your medical notes? This would allow you to insert your notes template with the push of a button.

Gia
Clinic Manager in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Decent product with room for improvements

4,0 vor 3 Jahren

Kommentare: Overall, we are pleased with the program and find it generally easy to use and efficient. We have some minor tweaks we would make but have no major issues.

Vorteile:

We like the ease of use to create a client/patient and schedule appointments. The new feature allowing us to see cancelled or deleted appointments has been a wonderful addition as well!

Nachteile:

We dislike that some features are often changed that do not necessarily need to be changed. Also having a "no-show" option in addition to "Canceled or Deleted" would be very useful.

Antwort von IDEXX

vor 3 Jahren

Hi Gia, thanks for your feedback, always good to know where we're hitting the mark and where there is room for improvement. Great to hear that the recent enhancement of allowing you to see cancelled or deleted appointments is so helpful--we like your suggestion for ways to make that even better!

Tiffany
Small animal Veterinarian and Clinic owner in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing cloud-based software, highly recommended

5,0 vor 8 Jahren

Kommentare: Our new Clinic started with Leo January 2016 and it has been very easy to use, affordable, and accessible. I do a lot of charts for home, and I am able to access my records from any computer or tablet or phone. Neo is a wonderful online integration of Records including labs and x-ray. I have used avimark and many other software programs but this is likely the most user-friendly program I've seen. It is well worth looking into this software as a new option in cloud-based technology. Since we opened one year ago the software has been very reliable and adaptable there have been some improvements by idexx that has made the software even better. The cloud-based technology gives you an affordable alternative to server based programs and is fluidly adaptable too many styles of practice.

Vorteile:

One of the many things I like about me is the Accessibility, affordability, security and ease-of-use. I also appreciate the Simplicity, adaptability, and dependability.

Nachteile:

I would like to see the week at a glance. And have a way to organize boarding facilities.

Becky
Veterinary Technician in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good but could be better

4,0 vor 2 Jahren

Kommentare: Overall, it was one of my preferred EMR software. I felt that though it was lacking in some areas Neo was relatively simple and easy to use.

Vorteile:

I used this software for little over a year until changing to something else. Neo was very easy to use in regard to create medical records, collect payment and the benefit of being directly connected to Idexx Laboratories to order, view and share lab work

Nachteile:

What I did not like about IDEXX Neo was the serious lack of sharing medical records capabilities, inability to put in prescriptions on the chart with refill capabilities.

Antwort von IDEXX

vor 2 Jahren

Hi Becky, thanks for your feedback on your experience with Neo, always good to know where we are hitting the mark and where's there's room for improvement. Glad to hear that being intuitive and easy to use made Neo your preferred practice management software!

Pamela
Mobile Unit Coordinator in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

AHS Shelter in Newark New Jersey

3,0 vor 11 Monaten

Kommentare: Ease of scheduling and paperless transactions

Vorteile:

Its easy to use for scheduling and reminders, and doing paperless transactions

Nachteile:

Some of the accounting functions were not easy to navigate in the beginning and some of the reports have info that is not necessary. I would like to be able to pick what info I need in a specific report

Harrison
Manager in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Neo

5,0 vor 10 Monaten

Vorteile:

Easy to use. Very user friendly and easy to train staff on.

Nachteile:

I have no problems with Neo. Nothing negative I’ve come across.

Jane
Veterinarian/Owner in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Love the Cloud Based Software!

5,0 vor 5 Jahren

Kommentare: IDEXX Neo is perfect for my practice model

Vorteile:

Ease of use, ability to communicate records/results

Nachteile:

No whiteboard built in, editing of estimates/invoices, overwriting when other users are in the record

Antwort von IDEXX

vor 4 Jahren

Hi Jane, really appreciate the feedback and willingness to recommend Neo: knowing it is perfect for your practice model is about the best compliment we can imagine. Thank you!

Michael
Michael
Veterinarian in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Exceptionally easy to start up and convert your practice to an accessible anywhere record system

5,0 vor 6 Jahren

Vorteile:

I love the ability to roll seamlessly from different aspects of the records. Invoices, vaccine records, and notes are all right where you need them. I don't use the inventory control function. Just don't have time as a solo Veterinarian to load in everything. BUT I do use the Product section to constantly monitor pricing.

Nachteile:

I think the standard form templates need some tune up. I'm an IT person, so even drag and drop HTML makes me sweat. The Customer Service folks have been able to talk me down from the ceiling.

Antwort von IDEXX

vor 6 Jahren

Hi Dr. Sterns, thank you for the kind words and appreciate your feedback on the templates!

Molly
DVM in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Quite helpful

4,0 vor 6 Jahren

Kommentare: Works great and very user friendly.

Vorteile:

User friendly. Very helpful with staff each day

Nachteile:

Nothing I can truly think of. Takes a while to load at times.

Antwort von IDEXX

vor 6 Jahren

Hi Dr. Wiersema, thanks for the compliments about Neo, glad to hear that it is helping your staff every day. Regarding load times, we do proactively monitor performance and use that information to target areas needing improvement. But please reach out to support if you are noticing areas that are slow for you. Thanks for the feedback!

Thomas
Veterinarian in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Generally Good

4,0 vor 6 Jahren

Vorteile:

It can be used with whatever hardware you prefer. No backup needed. Stored offsite and no license fee.

Nachteile:

Still a lot of bugs even after a year. No templates for printing our reminders. Some of the linking instructions are hard to follow and don't seem to work.

Antwort von IDEXX

vor 6 Jahren

Hello Thomas, thank you for the review! Please report any bugs you encounter and let us know how we can improve the linking instructions. Our development team is working hard to continuously enhance the product and address all user submitted request. With many more product enhancements and new feature releases on the way, we hope to move your opinion from Good to Great!