Get Connected Erfahrungen

Software is great. Service support excels!

Vorteile:

Ease of use. Both agencies and volunteers are able to register and navigate around the site intuitively. Add into it the fact that it is visually appealing, and it makes for a great user experience.

Nachteile:

Some users are overwhelmed by the number of automatic responses, but that just encourages them to make refinements to their selection of interests, fans and causes.

It's Great if You Know How to Use it.

Kommentare: Overall, our experience has been good; definitely better than what we had previously. Based on some surveys, our volunteers do not seem to be as impressed or fond of it. I could be a learning opportunity for us to find a way to create more value for them.

Vorteile:

This system has some great features and unfortunately they are not used to the best of our ability. Keeping up with everything is a full time job; our volunteer coordinators don't have that luxury, and I, as the site manager have too many other job responsibilities to be able to devote the time needed. Hopefully, that will change in the near future and we will be able to create and hire someone specifically for this.On the end user side it seems to be easy to navigate; managing it is not as easy-remembering where to find certain features is not always intuitive.

Nachteile:

Retrieving the data you are needing is not easy. You have to know exactly what order to add filters, and those available filters do not always give the options you are needing. For example, If I want to know who responded to an opportunity and which of those actually served/attended-can't do that. That seems like a common bit of information an organization would like to know.It would be great to be able to receive emails/notifications through the app.

Great product

Vorteile:

I like that the Qualifications page allows us to allow and prevent people from registering for certain opportunities. This allows us to increase the safety of clients.

Nachteile:

The site is not user-friendly for site managers, managers, and users because it is not intuitive enough. I also do not like the integration of Sterling because when people do not complete their background check orders, the site blocks them from going back and completing it again. There are also some simple features that I believe should be available and when I submit a ticket, staff ask me to write a suggestion for the "suggestion box".

Connect with Community with Get Connected!

Kommentare: The benefit of being a centralized location where volunteers can come to browse a catalog of available volunteer opportunities and organizations. It was extremely valuable during March of 2020 at the onset of COVID.

Vorteile:

I appreciate how we can filter out and target specific volunteers based on interests, causes, etc. It allows for a strategic and target recruitment strategy. The E-blast function is the most used function aside from creating opportunities and organizations. Customer care is always on point with our multi-layered questions and are very responsive in a timely manner.

Nachteile:

There are a few strange nuances, but once you learn what those are, you can overlook them.

Get Connected is a flexible and useful volunteer tool.

Kommentare: Overall Get Connected is a wonderful product. My only wish is that all nonprofit organizations would set up an account for their volunteer and event needs.

Vorteile:

It is very easy to use for both the user and the agency. I love that I can "assume the primary manager" and make changes for our partners, if needed. I love the email tool as a boost in communicating an event or need - when someone receives a personal email the response is always greater. Our specific program, Volunteer Connect, is integrated with our local university's South Serves. That is a valuable way for the students at South Alabama to give back to the community outside of their school needs.

Nachteile:

My experience and use is rather basic, therefore I do not have any suggestions for improvements. It seems that getting our "inside" volunteers i.e. [SENSITIVE CONTENT] to log their hours is cumbersome. I would like a simpler way for them to do so, as they are very busy in their day to day work and volunteer jobs. As an agency we want everyone who gives their time to us to be recognized and for us to note how many hours they give. We just have trouble with convincing them to create an account and record their time for each individual event/meeting etc.

FRFB Get Connected Review

Kommentare: The last non-profit company I worked for utilized a different software for recording and engagement...it can't even compare to Get Connected. There is an ease to Get Connected that I haven't experienced with any other database management for profit and non-profit purposes. And if I have any questions, I can always reach out to Tech Support.

Vorteile:

It's a one stop shop! I can easily access the information I'm looking for and pull reports as needed.

Nachteile:

Some functions have too many steps and sometimes the steps just don't make sense. I should be able to do and access whatever I need to for a specific volunteer right from their account but it doesn't always happen.

Love This Software!

Vorteile:

This software has really transformed our volunteer program. It makes all the information on our events in one visually appealing, organized place - which is easy to share with someone who wants to know what our organization does. It saves me a ton of time - less emailing volunteers back and forth for signing them up for events. I love the reports section and data exports.

Nachteile:

Some of our less tech-savvy volunteers don't like having to sign up for each event when they come to multiple events a week, every week. I got around this by signing all our core volunteers up for every relevant event, and then whoever actually shows up is checked in using the check-in kiosk.

Review of Get Connected

Kommentare: I'm very excited with the possibilities Get Connected offers. So far our experience has been positive and I look forward to adding more of our programs onto Get Connected. To our programs using Galaxy Digital, it has been a VERY helpful tool.

Vorteile:

Get Connected has a lot of options for large agencies with multiple volunteer programs. With the appropriate upgrades, each program has a chance to operate independently of other programs utilizing the same Get Connected subscription. We are still in the process of onboarding all of our programs, but so far the outlook is very positive and I'm really looking forward to seeing our agency using this resource to its full capacity (we're getting there!). On top of that, the Get Connected team is incredibly responsive in providing help and support to users.

Nachteile:

Get Connected can be hard to use for volunteers and staff who aren't very "techie", especially the older generation. This can make progress slow if you are transferring from one software to this one as both staff and volunteers become used to the new program. There are also certain levels of inflexibility with the program that requires creative workarounds. In many ways, you have to be prepared to shape your program to how Get Connected is setup instead of vice-versa.

Get Connected Saves the Day for our United Way

Vorteile:

We love how easy this software is to use - for our organization and for our volunteers. Ease of navigation is huge when you are working with a population that includes people who may not be particularly tech savvy.

Nachteile:

I wish that the ReDi disaster response module were available for free. Of course. :) We are a small, but mighty nonprofit, looking to manage our disaster response efforts through Get Connected. At this time, we are unable to afford it. But! The team at Galaxy Digital and the Get Connected support staff worked with us to find a solution that works for us within the Get Connected platform.

Get Connected Got Us Connected!

Vorteile:

What I like most about the product is the ease of use. It is very simple to review messages, tasks, or other items as they arise. It is also simple to connect back to the sponsors of the product with comments or questions.

Nachteile:

The problem I've encountered is that it is tied to GDPR standards. That posed a bit of a problem for our organization, but we were able to make changes in our process to accommodate the issues encountered due to GDPR adherence.

Who's on first? Keeping Track of Volunteers

Kommentare: My team and I are happy with the program. The ability to track our volunteers' location and their hours helps us gather more specific data that we can use for grant writing. It also helps us demonstrate how efficient we are at carrying our organization's mission via volunteers.

Vorteile:

Although we are still new with the program (2 months) it has helped us keep track of our volunteers. We don't have employees because we are a 100% volunteer driven organization so keeping track of who was where was ad hoc and a bit stressful. The organization was growing exponentially and we needed a better way to schedule and track the volunteers.

Nachteile:

There is a steep learning curve so I was surprised at the number of hours that I had to invest in putting it together...not tremendously difficult. However, their customer service is very responsive, courteous, and professional.

My GetConnected Site

Kommentare: I love the back end team - everyone is kind and understanding with a good sense of humor and hope

Vorteile:

I like the ease of the features and how thorough the resources are in terms of accessibility and understanding for myself, agency managers, and volunteers on the site.

Nachteile:

I think the way certain things are implemented - like the email notifications - are a little cumbersome and limiting because it can overwhelm the use and there's no way to only opt-out of certain communications.

Not perfect... But Damn Near!

Kommentare: It was amazing! I couldn't have asked for a more experienced and genuine team! I cannot wait to see the imapct this makes over the next year or two alone!

Vorteile:

The ability to customize everything and figure out a way to get things done.

Nachteile:

You have to learn it all so you could do it yourself. Sometimes it would have been nice to say, "Hey can you help me with this part." rather than try it do it wrong, or get help, and have to redo it or fix it.

Get Connected is a good investment in Volunteer Management

Kommentare: I find the software easy to use from the administrator viewpoint and easy for the public, as well. The customer support is excellent! They have been very responsive, in a timely fashion, and always willing to help with whatever issue I might have.

Vorteile:

It's easy to use and most of the public can use it relatively easily.

Nachteile:

Would like more reporting functions (more detailed). Although I can get all the info on an excel spread sheet, since we've had this system since Aug. 2013 and there are 5,000+ users in the system, that's a lot of info to have to filter through to get what I need.

Get Connected provides a hub for volunteerism in our community.

Kommentare: The ability to educate and inform our community about the specific volunteer needs of local agencies, while providing those agencies with tangible support and a framework for managing their volunteer programs.

Vorteile:

Get Connected is perfect for our needs. Agencies have autonomy over managing their individual pages, and users have control over the level of communication they receive. There is a robust help platform, and numerous features we haven't even had time to explore yet.

Nachteile:

Nothing - the software is easy to use, has wonderful features, and the company is constantly making improvements. As an administrator, I found the communication filters a little confusing initially, but found all the support I needed in the help center.

Best volunteer management software on the market!

Kommentare: Our user engagement has increased by 38%.

Vorteile:

This tool allows administrators to have master control over the site. Users can easily view and respond to volunteer opportunities. Agencies can quickly and easily export their responses. The best part for our organization is the automated reminder and confirmation emails. The customer care team is top-notch and they respond quickly.

Nachteile:

Using this software as a manager takes a little bit of training, especially as a manager. The dependence on an email address as the user's login or check-in has resulted in some users having multiple accounts.

Easy to use but would like more options for customization

Kommentare: The software is easy to use for the volunteer which is VERY important. There a lot of options for information from the agencies to be provided. We receive positive feedback from agencies as well. We used Volunteer Solutions before and even though it was cluncky, I find myself missing the customization features of it. It would be nice to have more options on reports. We have reports that we have to provide for our HON affiliate report and I have to create a reporting system outside of Get Connected to collect data that I need to report. It would be great to be able to choose what is the default of the site, for example to have the default view be list view instead of grid view. For large events that have many opportunities, the list view has more per page and grid view creates more pages to sort through for the volunteer. I would like to create standard volunteer questions (such as a t-shirt size question) that I could just choose instead of having to enter it each time an event is created. It is also laborious for the event manager to go back and post the hours after a large event, it would be helpful to have the option of mass approval of hours for an event instead of individually.

We are very pleased with the software and the prompt help we have received from Galaxy. Digital.

Kommentare: We are just getting started in our area with building our volunteer base. Everyone is excited about the possibilities.

Vorteile:

It has plenty of help menus and seems to be rather self explanatory. Also any question we could not find in the help menus was answered quickly by customer service. The initial training was easy to understand. They also provided a video link so we could all view it again when we need to refresh our memories.

Nachteile:

There are so many features that it is going to take me a while to learn all that we can do. After 4 months, I don't think I have used more than 1/3 of the features. But we will get there.

The staff has all been very supportive with everything we have gone through with working with Miami.

Kommentare: We focus on volunteering at United Way.

Vorteile:

I like how all volunteer opportunities are in one spot, it makes it easier for me and the potential people to use the site.

Nachteile:

I wish we were able to delete certain information ourselves. I needed to ask someone to delete the fake company made in the walkthrough. I wish there was a way to do that myself in case I accidentally approve something I didn't need too.

I am an agency manager

Kommentare: Pros:
-I think the filter system for distance, interest, age, etc are great! This is especially helpful for students who are younger than 15 years old to find age appropriate volunteer opportunities
-Very easy for Agency Managers to sign up Cons:
-The feature to find an agency doesn't work. You can put in the agency name and it will no longer find it, but rather you have to look at the whole list.
-The Group/Team volunteer opportunities is no longer available and this is a HUGE hinderance.
-Not obvious for volunteers on how to sign-up

Great Website, just wish things were more interconnected

Kommentare: I'm a beginner at using this website as my county's new volunteer coordinator. So far, it's not been hard to use, but it does seem to be a little bit dated. Hopefully, when we're upgraded to 2.0 this will change, but I wish there was a way to have our streaming treats shown to visitors down the right or left side and I wish we had a better Facebook integration.

Great way to engage with our volunteer!

Kommentare: This software provides a clean and beautiful user interface for volunteers looking for opportunities on our database. The customer service team is incredibly responsive in helping with any issues as soon as they arise, and issues are few and far between. We have begun posting most opportunities within the Advanced Events and/or the Disaster Response Module, and as we are learning more about the capabilities of these modules, it has been incredibly beneficial to more specifically track volunteer activity and provide detailed opportunities in the event of an emergency.

I am the primary manager of the software for our agency for the past 3 years.

Kommentare: Although not intuitive in use, the software is fairly easy to learn and use. The task of encouraging other agencies that we support to utilize the software has been somewhat challenging. Turnover of agency staff is a large component of this issue as the task of marketing the benefits and training in the usage of the software seems to be an ongoing effort as staff changes occur. Customer service from Galaxy is top notch. My questions/concerns have been responded to quickly and pleasantly. Comparability with donation-related software would make Get Connected a super effective software.

Advanced Events

Kommentare: Overall, our experience with GetConnected has been positive and a great improvement over the last system we used. They answer questions very quickly and respond to problems in a timely manner. I wish that the Advanced Events system was a little more flexible in how we could set up the events, especially since we have a lot of multi-day events with shifts. And, the group sign-up feature isn't the easiest for our users.

Great software!

Kommentare: We love our Get Connected software. It has been a phenomenal addition to our United Way. The staff and support have been exceptional and we are thrilled we made the switch!