Get Connected Erfahrungen

Über Get Connected

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Vorteile:

The platform is plug and play and very friendly to technology adverse individuals.

Nachteile:

I wouldn't email and wouldn't get a response for days to a week. I was always talking to someone new, so there was no relationship built.

Bewertungen zu Get Connected

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,2
Kundenservice
4,8
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,7/10

Get Connected hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 74 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (74)

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Nutzerbewertungen filtern (74)

Heather
Heather
Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Beautiful and flexible

5,0 vor 2 Jahren

Kommentare: Largely really good! The app is just so-so, and there are places that would have been nice to see some changes/more options, but overall it's really good.

Vorteile:

The capacity to really build community through the platform is awesome. It's easy to brand to look like everything else you're doing.

Nachteile:

It's pretty pricey and there's a bit of a learning curve for sure.

Antwort von Galaxy Digital

letztes Jahr

Heather, Thank you so much for your review of Get Connected! We're so glad you're here. Absolutely appreciate your feedback and insights. Check back in for updates/enhancements and new features! We're always here to support!

Stacy
Volunteer Services Manager in USA
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Recruit and coordinate help you need quickly

4,0 letztes Jahr

Kommentare: While the set up and implementation was really hard for me, the company took my feedback and has created a more hands-on implementation process for new users (which is awesome). The training required on the front end is a time investment and can be a little intimidating for some, and some of our volunteers who aren't comfortable with computers struggled a little. That being said, with some training materials built and after getting comfortable using different features, the platform does make recruitment and tracking so much easier. There are so many useful tools that have made the past year of trying to respond to a pandemic MUCH, much more successful than if we were using the tools we had before (meaning, manually responding to inquiries). We have a really large volunteer program (upwards of 9,000 volunteers coming through the program in a year), and this system has made it much easier to communicate important information quickly and mobilize help when it's needed LIGHTNING FAST. I think that the investment in time/training up front is worth it, though I would plan to set resources and staff time aside to really devote to getting comfortable using the platform (so you can then devote time/resources to making sure your volunteers are supported in using it).

Vorteile:

We were able to recruit people VERY quickly to get the right amount of people to help in really dire situations throughout the last year. Some features we like: Scheduling features, qualifications, eBlasts, shifts, check-in/kiosk, automatic notifications, customization and look/feel of website, customer service that helps with brainstorming/finding solutions, the company's responsiveness/adaptability to feedback, Teams/group volunteering featuers, and features for grouping together volunteer opportunities (making it easier to run dynamic reporting, share certain types of opportunities with new volunteers, etc)

Nachteile:

Not user friendly for older users/non-tech friendly folks; some features that we sought out DO exist, but not necessarily in the way we needed them to work; some reporting/filters seem counter-intuitive to working with the population system was built for (ex: very difficult to narrow down active, current volunteers based on how recently they "worked" or submitted hours); does require a LOT of training for both staff and volunteers

Antwort von Galaxy Digital

vor 10 Monaten

Stacy, Thank you so much for your review and feedback here! We're so glad to hear Get Connected meets your needs and your organization was so quickly able to mobilize the volunteers you needed in an emergency. As always, our Customer Experience team is here to support your site. Please do reach out to us at any time!

Gwynneth
President in USA
Non-Profit-Organisation Management, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Game changer

5,0 vor 2 Wochen Neu

Vorteile:

Galaxy Digital's Get Connected software is easy to set up and customize to your needs. Their customer service team walks you through onboarding at your pace - mine was lighting fast! I can now see my events and volunteers for each of them at a glance. If someone drops out I can easily send a note to interested volunteers and can get replaced quickly. Has cut down my event management time by 80%

Nachteile:

The only thing I would change if I could is the volunteer value per hour. For us it varies by each event and the software lets you assign a value - but it's across all hours regardless of event.

Antwort von Galaxy Digital

vor 2 Wochen

Hi Gwynneth! We're so glad your Get Connected onboarding was so successful and that you've experienced such phenomenal results! We absolutely love seeing volunteer programs thrive - it's why we do what we do. We hope to see you at one of our Get Connected events for volunteer leaders. Take care and stay in touch!

Cindy
Data and Program Support Specialist in USA
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great product

3,0 vor 8 Monaten

Vorteile:

I like that the Qualifications page allows us to allow and prevent people from registering for certain opportunities. This allows us to increase the safety of clients.

Nachteile:

The site is not user-friendly for site managers, managers, and users because it is not intuitive enough. I also do not like the integration of Sterling because when people do not complete their background check orders, the site blocks them from going back and completing it again. There are also some simple features that I believe should be available and when I submit a ticket, staff ask me to write a suggestion for the "suggestion box".

Antwort von Galaxy Digital

vor 8 Monaten

Hi, Cindy, thank you for your feedback. We're here at Customer Experience to support you and your software and would be happy to talk about solutions that could work for the Sterling background checks integration and your program's needs. However, the background checks function is an integration and we are unable to change the way in which Sterling conducts background checks with their software. We would be able to share how you can turn on or off your customizations within Get Connected to guide you to the outcome that best suits your program. We're always happy to hear ideas from you on how to improve Get Connected for our clients. We do love to keep the product suggestion forum open to clients as there you can share ideas with other Get Connected users, especially as we navigate changes to the software that would affect all clients or involve a longer development time. Please reach out to us any time! We're happy to help! Keep your eyes open for new training coming the in new year!

Hillary
Volunteer Coordinator in USA
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Get Connected Galaxy Review

5,0 vor 8 Monaten

Kommentare: I have had great experience with Get Connected. It is very helpful in managing volunteers and it is easy to use.

Vorteile:

I enjoy the ease of this software. It is very user friendly and intuitive. The previous software I worked with was the opposite so it is refreshing to no longer deal with that.

Nachteile:

I wish that the software had a function where you could print mailing labels for event invitations to users.

Antwort von Galaxy Digital

vor 8 Monaten

Hi, Hillary! Thank you for your feedback here on Get Connected by Galaxy Digital. We're grateful you've chosen Get Connected as your volunteer management platform and that you're finding it's meeting the needs of your program well. For the printing of labels for mailings, while there isn't a direct integration I know that our Customer Experience team can support you in finding a solution. Please reach out to us at any time, we're happy to help!

Savanna
Volunteer Engagement and Events Manager in USA
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

GET CONNECTED!!

5,0 letztes Jahr

Kommentare: Get Connected helps us bridge the gap between nonprofits and volunteers. It is bringing our community together to collaborate on how to make our community better and safer for all.

Vorteile:

The product is very easy to use and is user friendly. There are so many helpful tools that many any situation seem possible. The features are awesome for the nonproducts as well as for the users (volunteers).

Nachteile:

I don't think I dislike anything, as the team tries to make upgrades based on our feedback. I do want the calendar to sync to Outlook for Microsoft.

Antwort von Galaxy Digital

vor 12 Monaten

Savanna, Thank you so much for your review here! We're so glad you're seeing the software support your nonprofit's goals in making an impact! We're always here with our Customer Experience team for support if you need us!

Terri
Director, Volunteer center in USA
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Get Connected is a good investment in Volunteer Management

4,0 vor 6 Jahren

Kommentare: I find the software easy to use from the administrator viewpoint and easy for the public, as well. The customer support is excellent! They have been very responsive, in a timely fashion, and always willing to help with whatever issue I might have.

Vorteile:

It's easy to use and most of the public can use it relatively easily.

Nachteile:

Would like more reporting functions (more detailed). Although I can get all the info on an excel spread sheet, since we've had this system since Aug. 2013 and there are 5,000+ users in the system, that's a lot of info to have to filter through to get what I need.

Antwort von Galaxy Digital

vor 10 Monaten

Hi, Terri, thank you so much for your review and feedback here! We love to hear that you're getting good use from the system for your volunteer program! Our Customer Experience team is happy to support you with your reporting needs - reach out and let's brainstorm some ideas on how to best pull the data you need!

Alexis
Assistant Director in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

It's all about the Customer Service... Add a great product and room to grow= A+++ rating!

4,0 vor 6 Jahren

Kommentare: When West Virginia University decided to upgrade our volunteer management software, there was a lot of time and research put into the process. We have many "moving parts" to our needs, including integration with university data, single-sign-on, special reporting, large day of service coordination, and academic service-learning. No only did Get Connected turn out to be the best fit after our initial examination of the options, but WVU is very happy with our choice--mostly because of how much we admire and appreciate the caring, dedicated, smart, and cooperative staff at Galaxy Digital! Anyone who does work in the community knows that customer service is KEY. Galaxy has figured this part of their business model out to the fullest. 24/7 support online coupled with quick and effective communications via phone/email really has been instrumental in successfully launching our system. WVU is a large client for Get Connected (40K+ users with 7,500 hours tracked in our first 6 weeks) and the company has just been wonderful to collaborate with in the process. Open to system enhancements every 8 weeks or so, Get Connected has ALREADY implemented WVU's suggestions for system improvements, and has been a great partner to discuss future development opportunities. The software is a great match for our needs, and more importantly will be able to grow with the needs of our students and community. All users, including our students, faculty, staff, and community partners have loved the change and especially appreciate the clean navigation in Get Connected as well as the mobile functionality. Whether you're a small organization or a large land-grant institution of higher education, Get Connected is worth exploring if you need volunteer management software. We're happy to be part of the Galaxy Digital family, and hope those folks know that they're now part of our Mountaineer Family!

Antwort von Galaxy Digital

vor 6 Jahren

Wow -thank you so much for your kind words, Alexis! We are proud to be honorary members of the Mountaineer Family and look forward to continue to support you and WVU students on all your community engagement efforts!

Nikki
Dir of Community Engagement & Youth Development in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Advanced Events are A MUST!

4,0 vor 6 Jahren

Kommentare: Our volunteer center could not do the work we do as easily and efficiently as we can when using the Advanced Events module. Being connected to a United Way, we run several large citywide Days of Caring each year. The Advanced Events module allows us to attach our 30-40 projects to an overarching event. Both our nonprofit partners as well as our volunteers have shared how easy it is to post their opportunities and register team members. In the past we "held" spots for corporate volunteers that many times did not get filled and left the partner organizations with unfulfilled needs. With the ease of the team functionality, that no longer happens. United Way works with hundreds of companies in our community. We believe everyone can be a philanthropist, it doesn't matter where you live or how much you make. It's the act of giving that binds us together. In addition to reporting what a company gives financially and the impact of their donations, we're able to use the Advanced Event module to track all volunteer engagement for the year. A number when converted to dollars back to our community (love that on the individual profile pages!) sometimes exceeds a financial gift. The only functionality that would make that even better would be to have the ability to hide or reserve by password a project for a certain department within a company's Advanced Event. (ex- project posted for only executives or for a certain geographic location)

Antwort von Galaxy Digital

vor 10 Monaten

Nikki, Thank you so much for your review and feedback here! We have created options that would fit your needs for the corporate volunteer teams that you mentioned here. Please do reach out to Customer Experience team and we'll get you started with using those features!

Verifizierter Rezensent
Service Coordinator in USA
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good customer service and

5,0 vor 8 Monaten

Vorteile:

I like the hours tracking tool that shows where our students volunteer. The customer service team is very helpful and quick.

Nachteile:

You have to "respond to a need" on the site (basically register for things) but it confuses our students a lot that they have to do this before submitting hours.

Antwort von Galaxy Digital

vor 8 Monaten

We're so glad you're loving how Get Connected is supporting your student's volunteerism! Please reach out to us for continued support any time and keep your eyes open for upcoming trainings where we help you make the most of the software for your program!

Katherine
Outreach and Community Engagement Coordinator in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Get Connected is a flexible and useful volunteer tool.

5,0 vor 8 Monaten

Kommentare: Overall Get Connected is a wonderful product. My only wish is that all nonprofit organizations would set up an account for their volunteer and event needs.

Vorteile:

It is very easy to use for both the user and the agency. I love that I can "assume the primary manager" and make changes for our partners, if needed. I love the email tool as a boost in communicating an event or need - when someone receives a personal email the response is always greater. Our specific program, Volunteer Connect, is integrated with our local university's South Serves. That is a valuable way for the students at South Alabama to give back to the community outside of their school needs.

Nachteile:

My experience and use is rather basic, therefore I do not have any suggestions for improvements. It seems that getting our "inside" volunteers i.e. [SENSITIVE CONTENT] to log their hours is cumbersome. I would like a simpler way for them to do so, as they are very busy in their day to day work and volunteer jobs. As an agency we want everyone who gives their time to us to be recognized and for us to note how many hours they give. We just have trouble with convincing them to create an account and record their time for each individual event/meeting etc.

Antwort von Galaxy Digital

vor 8 Monaten

Hi Katherine! Thank you so much for sharing your experience with Get Connected! Often organizations that begin using Get Connected see an increase in volunteer engagement with the built-in communications tools and ease of signing up and scheduling. Our Customer Experience team would be happy to help with the hours tracking for the specific group of volunteers you mentioned. I think there is a solution that would be ideal for you to make certain those busy volunteers and their hours get recognized. Reach out to us at support@galaxydigital.com, we're here for you!

Gina
VP Marketing and Communications in USA
Fundraising, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Since launching the platform, we are experiencing an even greater interest in volunteering.

5,0 vor 4 Jahren

Kommentare: Ease of use, better coordination of volunteers, increased marketing and awareness.

Vorteile:

The software is easy to use, looks great online and offers rather robust back-end features for our partner agencies and as the site manager. It's also very user friendly for both agencies and volunteer team managers. We are very excited about the growth we've seen and the positive feedback we've received by our agencies and volunteer users.

Nachteile:

There is nothing that we like least about the software! It's so useful to organizing volunteers and helping us streamline many processes. We still have the issue in our community that we have more volunteers than needs available or posted on the platform. While we have created a custom form on the site for a group of volunteers to request a volunteer need (specifically for teams of 5 or more people), we could use a few more features to help manage these company-based groups and to be able to streamline the process between the group's request, submission of project/needs from agencies specifically for a group, and actually matching the group to a need. We have also had more companies ask about collecting t-shirt sizes or other data from their employees upon sign-up, and I'm still working on a few work-around ideas for this. To address this process, we are currently utilizing a combination of the private volunteer need setting, user groups and initiatives. We may also start setting up custom pages on the site to organize a company's series of private volunteer needs into one centralized page that doesn't initially require a login by the user to view the need.

Antwort von Galaxy Digital

letztes Jahr

Gina, Thank you for your review! We're so grateful you're here as a part of the Get Connected community. It sounds like you have so much volunteer interest! Amazing! Our Customer Experience team is always available with support for your needs with building custom pages and navigating user groups. Best wishes and congrats on having such a great response to your Get Connected site!

Erika
Volunteer Engagement Manager in USA
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Connect with Community with Get Connected!

5,0 vor 8 Monaten

Kommentare: The benefit of being a centralized location where volunteers can come to browse a catalog of available volunteer opportunities and organizations. It was extremely valuable during March of 2020 at the onset of COVID.

Vorteile:

I appreciate how we can filter out and target specific volunteers based on interests, causes, etc. It allows for a strategic and target recruitment strategy. The E-blast function is the most used function aside from creating opportunities and organizations. Customer care is always on point with our multi-layered questions and are very responsive in a timely manner.

Nachteile:

There are a few strange nuances, but once you learn what those are, you can overlook them.

Antwort von Galaxy Digital

vor 8 Monaten

Erika, thank you so much for sharing how Get Connected has supported your volunteer engagement! We've designed the software over the years to be customized to the needs of volunteer programs and see the importance of targeted recruitment and engagement through email and opportunity sharing. Keep up the amazing work and as always, please know we're here to continue supporting you as the software develops - look forward to some new training coming next year! Reach out to us any time at Customer Experience, we're always happy to help!

Alex
Volunteer Services Supervisor in USA
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Get Connected is Amazing

5,0 letztes Jahr

Kommentare: We have been able to successfully navigate difficult times with a pandemic thanks to GC. It's a fantastic product, and I would highly recommend.

Vorteile:

GC is amazing for dynamic institutions. Rapidly having the ability to update volunteer opportunities, track volunteer hours, contact folks, send out e-blasts and communications really makes all the difference! Also their support team is AMAZING. Highly responsive and kind, I had never worked with such a wonderful group of support folks before.

Nachteile:

There is a substantial learning curve to it. Sometimes, you have to really be familiar with the way things are set up in order to get the information and data you're looking for.

Antwort von Galaxy Digital

vor 12 Monaten

Alex, Thank you so much for your review of Get Connected! We seek to deliver the software programs just like yours need, along with kind and fast customer service, to allow you to do your work in the world making a great impact. Our team is grateful to know the software has helped your organization navigate the challenges of the pandemic. We're here if you need any additional software support. And keep an eye out for our special client training sessions!

Sarah
Director, Corporate Engagement in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Get Connected is hands down AWESOME!

5,0 vor 4 Jahren

Vorteile:

The software is user friendly, looks amazing on any device, and is incredibly versatile whether you are a macro level organization coordinating your catchment area's volunteer center, a single nonprofit looking to ramp up their volunteer engagement, or an individual searching for volunteer opportunities. Additionally, the support team is one of the best I've ever worked with. Huge props to the crew at Galaxy Digital for working with us whenever we need assistance or help brainstorming!

Nachteile:

There's really nothing to complain about in terms of the software - we made a giant leap forward when we decided to move to Get Connected/Galaxy Digital and couldn't be happier!

Antwort von Galaxy Digital

letztes Jahr

Sarah, Thank you so much for your review! Our mission is to support programs just like yours make that leap forward with easy to use software solutions. Our Customer Experience team is always here to assist. Thanks for being a part of the Get Connected community!

Leola
Director of Equity and Resource Development in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Get Connected Saves the Day for our United Way

5,0 letztes Jahr

Vorteile:

We love how easy this software is to use - for our organization and for our volunteers. Ease of navigation is huge when you are working with a population that includes people who may not be particularly tech savvy.

Nachteile:

I wish that the ReDi disaster response module were available for free. Of course. :) We are a small, but mighty nonprofit, looking to manage our disaster response efforts through Get Connected. At this time, we are unable to afford it. But! The team at Galaxy Digital and the Get Connected support staff worked with us to find a solution that works for us within the Get Connected platform.

Antwort von Galaxy Digital

vor 12 Monaten

Leola, Thank you for your review here! We're so glad to hear that Get Connected has saved the day for your United Way! As always, our Customer Experience team is here to support you! Reach out with any needs or questions and look forward to seeing you at upcoming training events!

C.
TRAIN Specialist in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Get Connected provides a hub for volunteerism in our community.

5,0 vor 4 Jahren

Kommentare: The ability to educate and inform our community about the specific volunteer needs of local agencies, while providing those agencies with tangible support and a framework for managing their volunteer programs.

Vorteile:

Get Connected is perfect for our needs. Agencies have autonomy over managing their individual pages, and users have control over the level of communication they receive. There is a robust help platform, and numerous features we haven't even had time to explore yet.

Nachteile:

Nothing - the software is easy to use, has wonderful features, and the company is constantly making improvements. As an administrator, I found the communication filters a little confusing initially, but found all the support I needed in the help center.

Antwort von Galaxy Digital

letztes Jahr

Thanks so much for your review, C.K.! We're so glad Get Connected is meeting the needs of your organization. We're always here to support with our Customer Experience team. Keep up the great work in your community!

Verifizierter Rezensent
Administrator in USA
Verifizierter Nutzer auf LinkedIn
Bürgerliche & soziale Einrichtungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Do Not Recommend!

2,0 vor 7 Monaten

Kommentare: First, the platform is not at all geared towards raising money. I should have realized this because they do not heavily advertise this feature. However, the sales rep made it seem like it would be easy to add fundraising and convinced me it would work. Second, the platform is not quick and easy to get up and running. You have to complete HOURS of training that has to be scheduled weeks out in advance. This was also not revealed to me by the sales rep until after they got my money. So my attempt to get a platform up and running within a few days of the disaster turned into 6 weeks. Note, I completed all the training as soon as possible (I took the earliest class and did all the self-paced training) and this was still how long it took. Third, you need a full-time person to manage this platform. It is not something that will run seamlessly in the background. It is basically a database. So you need to have a dedicated person that is pretty tech savvy that is able to spend AT LEAST 20 hours a week managing your platform. Fourth, all the volunteer groups have to ALSO have a dedicated person that ALSO has to go through training! This was a huge turnoff to the civic groups that I pitched this platform to. Finally, after all of these issues, I contacted the company within 6 weeks and explained that this was not what I thought it would be. I asked for a refund. I was denied. They said they do not offer refunds. That meant I was out nearly $5,000 of my own money that I donated to the

Vorteile:

Nothing. I liked what I saw in the demo. But what I actually got after the company had my money was very disappointing.

Nachteile:

Amount of training required to use. Amount of time required to manage. Amount of admins required. Poor customer service.

Michele
Executive Director in USA
Bürgerliche & soziale Einrichtungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

As a volunteer center, we are pleased with the ease of use and the look of GC for our users.

5,0 vor 4 Jahren

Kommentare: It is our main tool to connect volunteers across seven counties in Southern New Jersey.

Vorteile:

The easy to use functionality. And that we can connected with other volunteer centers who are on the same platform.

Nachteile:

We are connected to another Volunteer Center but we cannot filter out our own agencies and needs. Users on in our local area cannot easily filter out the other Volunteer Center Agencies and needs.

Antwort von Galaxy Digital

letztes Jahr

Michele, Thank you so much for your review here! We're grateful you're a part of the Get Connected community and that your program is able to reach so many and make an impact in your community. Please feel free to contact Customer Experience any time and we can support you in the filter needs you mentioned.

Verifizierter Rezensent
Executive Director in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I have used this product for 6 years and have always been very happy with it.

5,0 vor 4 Jahren

Kommentare: It allows our community to have a portal for volunteering.

Vorteile:

Easy to use and allows people from different skill levels to navigate it easily. It is a great portal for volunteers and agencies.

Nachteile:

Sometimes I have to remember the steps to accomplish a task that I do not do frequently. I have to go to the help screen and figure out what it is called to search.

Antwort von Galaxy Digital

letztes Jahr

Thank you so much for your review here and for being a part of the Get Connected community for many years. We're glad you're here!

Shelby
Civic Engagement Grad in USA
Hochschulbildung, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best volunteer management software on the market!

5,0 vor 4 Jahren

Kommentare: Our user engagement has increased by 38%.

Vorteile:

This tool allows administrators to have master control over the site. Users can easily view and respond to volunteer opportunities. Agencies can quickly and easily export their responses. The best part for our organization is the automated reminder and confirmation emails. The customer care team is top-notch and they respond quickly.

Nachteile:

Using this software as a manager takes a little bit of training, especially as a manager. The dependence on an email address as the user's login or check-in has resulted in some users having multiple accounts.

Antwort von Galaxy Digital

letztes Jahr

Shelby, So excited to hear your user engagement has increased by 38%! We're always here to help with any training necessary and so grateful you're a part of the Get Connected community.

Lee Anne
Volunteer Center Coordinator and Database Speciali in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great customer service!

5,0 vor 4 Jahren

Vorteile:

Whenever I run into a snag, customer service is friendly and prompt and takes care of my issue immediately.

Nachteile:

Maneuverability is an issue. It could be a bit more straight forward in some of the more complicated features, or provide detailed instructions.

Antwort von Galaxy Digital

letztes Jahr

Lee Anne, Thank you so much for your review of Get Connected! We're grateful you and your organization are pleased with our customer service and our product. We're always here to support when needed!

Jason
Volunteer Engagement VISTA in USA
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A useful and easy platform to use and implement

4,0 letztes Jahr

Vorteile:

The most impactful part of this software is allowing nonprofits from all over the county to house their volunteer opportunities under one umbrella to be easily found and promoted

Nachteile:

There should be more features available to agency partners, instead of just site managers. The surface-level features for agencies has turned many organizations away from joining our platform

Antwort von Galaxy Digital

vor 10 Monaten

Jason, Thank you so much for your review and feedback on Get Connected. Keep in touch with our Customer Experience team for up-to-date training and new features coming that will help support your organization's mission and make a bigger impact. We've got some exciting things coming and we know you'll appreciate them!

Dominique
Volunteer Coordinator in USA
Essen & Trinken, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

FRFB Get Connected Review

5,0 vor 8 Monaten

Kommentare: The last non-profit company I worked for utilized a different software for recording and engagement...it can't even compare to Get Connected. There is an ease to Get Connected that I haven't experienced with any other database management for profit and non-profit purposes. And if I have any questions, I can always reach out to Tech Support.

Vorteile:

It's a one stop shop! I can easily access the information I'm looking for and pull reports as needed.

Nachteile:

Some functions have too many steps and sometimes the steps just don't make sense. I should be able to do and access whatever I need to for a specific volunteer right from their account but it doesn't always happen.

Antwort von Galaxy Digital

vor 8 Monaten

Dominique, We're so glad Get Connected is meeting your program's needs! Please reach out to our Customer Experience team at any time with your questions or needs. Keep your eyes open for upcoming trainings for Get Connected Site Managers in the New Year to help you make the most of your software so that you can keep making an impact in your community. We're here for you!

Rachel
Rachel
Community Engagement Director in USA
Verifizierter Nutzer auf LinkedIn
Philanthropie
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy for managers and for users!

5,0 vor 4 Jahren

Vorteile:

Get Connected has a clean and modern look, and it is easy for administrators to make updates, customize, and gather data. They offer training videos for all types of users and are quick to answer support questions.

Nachteile:

To sign up for a volunteer activity you must have an account. As a volunteer management agency, this is actually a pro, but some users do not like creating an account.

Antwort von Galaxy Digital

letztes Jahr

Rachel, Thank you for your review here! We're so glad your Get Connected site is supporting you with an easy to use volunteer management solution. That is our mission and our Customer Experience team is always here to support when needed. Keep up the great work!