REACH Erfahrungen

A Solid Piece of Software - Offering Custom Branding and Integrations

Kommentare: I've observed firsthand people coming into our facility and getting up-to-the-minute accurate information to help them find their way, be informed about upcoming events, and be entertained and inspired. REACH's support team is great and they are super friendly... Willing to work through anything with you! It's been a pleasure doing business with them and we are excited to keep expanding our network of displays in new and exciting ways in the future.

Vorteile:

I love that they work with you to design a custom template that matches your organizations brand. Then, they offer integrations (we use the eSpace integration for building schedule) and modules (weather, social media, video, graphics) that pull in data from multiple sources onto one screen seamlessly. I've seen other digital signage solutions that offer either split screen solutions or out-of-the-box templates, but those fall short in creating a seamless brand experience. I also love how I can schedule graphics and videos for different days and times across multiple players/screens, and set them to expire and be removed automatically on a certain date.

Nachteile:

One downside is they don't really offer weekend support. (I was able to get someone to message me back once, but the problem couldn't be resolved until Monday). We are a church and if something goes down on Sunday, we are out of luck. Most of the issues we were having were related to our players being on WiFi, which has as much to do with us as it does with them. Since we've hardwired all our players, we've been pretty much incident free. Their lower-end PC's, which they ship by default, leave much to be desired. Consider upgrading a level or two for enhanced performance and reliability. I wish the dashboard was mobile friendly. It is doable to scroll around and edit a few things on a smartphone, but it's less than ideal. In today's mobile world, I need to be able to make simple edits and check on player status' on the go quickly. Overall, it's backend dashboard is stuck in the past... but it does what it needs to do!

An honest consumer review for the Reach CMS

Kommentare: Ultimately, Reach has allowed for quick updates to our client ads. Although most features offered by Reach are not something our company needs, they do however open potential opportunities for us to offer to our clients and utilize in the future. Furthermore, Reach did not have a specific feature that one of their competitors does offer (Watchfire Ignite), but I was able to provide the details of this new feature to a Reach Support Representative and they promised to submit this as a potential feature for the Reach CMS. This may or may not be implemented, but my concern was gladly heard - as such, the Reach customer service has been a very positive experience for myself.

Vorteile:

Features available enable us to compete with most of our competition and surpass others. Which in our case, allows us to offer our clients state-of-the-art service.

Nachteile:

Due to this being a web-based system, certain clunky response times for content updates, caching concerns, CSS consistency errors, etc - all account for a demerit in consumer value. Most of which can be addressed with future front-end updates to the Reach software. Largest concern from a front-end development standpoint would be major inconsistencies in responsive view (mobile, tablet). There should be no limitations between devices. Granted, although many of these appear concerning, the web-based route allows for flexible updates on a diverse set of systems, web-based integrations for RSS Feeds/Social Content, and many other valuable features which would hold its weight in limitations if Reach were a standalone application.

Great for First Impressions

Vorteile:

This platform allows us to showcase our offerings. We use it to show our videos of our programs in the lobby area. We also use to inform our constituents our schedule and offerings. It helps us to be more green as we do not need to print out as many flyers. We have also increased the number of current participants that may not know other offerings we have and now

Nachteile:

We are not able to connect it to our current software. We have to manually create the feeds through the REACH Program. It would be easier if it was able to work together.

Communicate Like a Pro

Kommentare: From the start I knew I was dealing with a professional company. The training was very helpful and the fact that we can onboard any other person, at any other time, for free, is great. I was able to utilize the software right away and didn't really need a lot of support. When I've had questions or need help, the response is very quick. I love the quality of what we have chosen and have had others remark about how they love the displays. I'm glad that I did my homework and chose a winner.

Vorteile:

I love that it is easy to use and very intuitive. I didn't want to have to buy special hardware or be a tech genius to operate it. I need plug and play and that is what I have. The other thing that I like about Reach is that when I have questions, I get excellent support.

Nachteile:

I like the designing content features the least because they are not as user friendly or intuitive as other design software out there. Although, having said that, once you spend the time and get used to the nuances, you can create some very nice content.

Large Scale Migration of 300 Screens

Kommentare: We had a huge problem. Find a new Content platform for our 300 screens. Find a platform that could handle scheduling. We had outgrown our in-house solution which was lacking in a multitude of features that we found on Reach. The support has always been 100% friendly and helpful, and Reach is always responsive to our needs.

Vorteile:

Without Question, Reach has the best and most flexible scheduling solution I have seen. We like to present relevant and live information on our screens as a complement to our advertiser's content. What better or more pertinent content than a Schedule. Many of our clients are Arenas, and scheduling is thus an essential requirement. When we were looking to migrate, we thought we could never find a suitable scheduling platform until we found Reach. Of course, we do more than schedule, but that is what I like most.

Nachteile:

There is not a lot to dislike. I can see improvements with the online calendar by adding more features, and I know those are on the way.

Digital Signage - Higher Education

Kommentare: Ability to communicate information across multiple campuses across the state. Unlimited training and assistance with content creation allows for us to hand off responsibilities to non technical personnel. Excellent experience overall.

Vorteile:

Easy to use. Templates that allow for branding and standardization of content. Ability to share content across multiple signage players. Support and service after the sale.

Nachteile:

Integration with our Emergency Alert and classroom scheduling systems was a challenge.

Game changer during the pandemic

Kommentare: We use REACH to enhance our internal member amd digital communication. It now also serves as the seamless way for all members to reserve times of their choosing. REACH staff are accommodating and the software and hardware work just as well today as the first day of install several years ago.

Vorteile:

We have used REACH for several years and it always suited our needs. It wasn't until the reopening guidelines set forth by the State and numerous requirements did we fully reap the true advantages of REACH. Scheduling and reservations are now made simple and our Y members love this system. It's equally easy to use from the Admin and member perspective.

Nachteile:

There is nothing to dislike! The only area for improvement could be to have a better app interface. Web based works seamlessly but the app could be significantly improved.

Great for Internal Communcations

Kommentare: Overall, my experience with Reach has been easy and enjoyable. Reach provides us with all the necessities we need to efectively use digital signage and communicate across our Steelworks.

Vorteile:

Reach has made our implementation of digital signage simple and easy. The support team is great to work with, always responds within the hour, and eager to help. One of the biggest things I like about the platform is the simplicity of it. As we are new to the digital signage platform, the ability to upload department specific content has been a breeze.

Nachteile:

One of the features that would benefit our usage of Reach would be premade templates. Some of our admins are hesitant of building content because they are unsure of where to start. Having ready to use templates would give them a starting point and an idea on how to layout their content.

Creating Educational Access with REACH

Kommentare: We have enjoyed using REACH for over three years. Great staff and response time to any issues.

Vorteile:

REACH has allowed our school district to communicate to our community in an efficient and stylish way. The best feature of this software is its video integration using video files and YouTube links. We have been able to include full video programs into our graphic message board.

Nachteile:

We have had issues with the social media layouts and integration. The software includes URLs that might be included in a Facebook or Twitter post.

Good commercial signage software for complicated roll outs

Kommentare: They are a really great group of people. I really like the team and they are good at sorting out any issues we had.

Vorteile:

I like that almost anything is possible as far as sending various content to a network of displays. The software to push content to displays is easy once you're trained up. I no longer work at the company where I used this software.

Nachteile:

When something is flexible it can be complicated and not very pretty and I think both of those things are true about running content through Reach.

Very satisfied with REACH TV

Kommentare: My overall experience with REACH is great! The customer service is very helpful and answers my questions right away and also follows up after a problem is resolved. The ease of uploading our flyers has saved a lot of time. The REACH program is very user friendly. I have been able to navigate the program without problems.

Vorteile:

I like the ease of uploading our flyer images (already designed) for each of our programs at the Bartlett Park District and not having to recreate the messages. I also like the preview feature on the desktop without having to be in front of the actual screen. Also, I like that I can change the order of our messages under the change order tab. And lastly, adding videos are as easy to upload as images.

Nachteile:

I am not sure if this problem is on our end (internet connection- I have contacted our IT staff and they cannot detect a problem), but under Dashboard - the Network health is offline. When viewing the screen in the lobby, my recently uploaded announcements are running correctly. So I am not sure why it would say it was off line? Also, sometimes when uploading a jpg, Reach will skew the jpg. The image won't fit the total space. I can enlarge the image (by pulling out the corners), but I cannot stretch the image horizontal because the proportions are constrained (skewed). This doesn't happen often (maybe twice a month) but when it does I have to snag (program) my jpg and save it again. So I am not sure if something happens to that file when saving it to a jpg or if something happens to the file when it is uploaded to REACH?

I had originally gone with a different digital signage company, but went with REACH and love it.

Kommentare: Better communication about what our students are currently working on in the building. We put everything on the signs from band concerts, quilting projects, sporting events, parent teacher conferences, lunch menus. Anything that goes on, we put it onto the signs so that when community members and family members are in the building they can get a pretty accurate and recent picture about what's going on at our school.

Vorteile:

It looks very professional and matches our schools colors and logos perfectly. The social media tie ins are also very nice. The YouTube plugin feature is also so simple it's almost idiot proof. I also love that the entire area can be customized to your liking. The Alert system is also very cool for snow days and delays. The parents really like that one. I also like being able to upload PDF files straight to the signs. We get a lot of clothing order forms that are in PDF, so I just toss those up on the signs and we're good to go.

Nachteile:

The scheduling part is a little bit difficult to work with. We have Rschools and it seems to pull a little bit odd, but that may just be me needing to reach out to Customer support representative a little more. It's easy to get it synced up, but it shows (Home) after every event. Not sure why that is. Another thing I've found a little odd is that it is sometimes hard to troubleshoot what is on the screen and what you are seeing when you do a preview. For example, if our FB is not working correctly the display will show all black but the preview will still show the content properly.

REACH Software takes our brand to the next level

Kommentare: From the initial conversations and demonstrations on how the software works, to designing a layout and implementation of our devices, the experience has been top-notch. My questions have always been addressed, and you can tell the responses are sincere. The follow up and updates are appreciated and relevant to my company's needs. We are so happy with the software, we're in discussions on how to use additional devices for future projects now too. The REACH team is so great to work with - you won't be disappointed!

Vorteile:

I was involved with selecting this software, implementing it in our buildings and updating the content regularly. There are many things I like about this software: it is customized to fit our needs, tech support is not only helpful, but they're quick to respond and actually provide a resolution, and the product performs exactly how I hoped it would. Not to mention, it is extremely user friendly! The quality and performance of this product was important to us, and it definitely shows. We've received many compliments on it and we're considering adding more in additional locations. This software not only offers a great communication tool for our company, it helps to elevate our brand. We couldn't be happier with the software.

Nachteile:

I honestly cannot think of any negatives - we're very happy with this software.

Wonderful Product! Can't imagine using anything different!

Kommentare: Overall, my experience with REACH has been nothing short of amazing! They are a company who truly cares about making the experience easiest for their users and works hard on building customer relationships.

Vorteile:

The most impactful feature of this program is how easy it is to not only use with our computer system, but how easy the implementation process was as well. The customer support for REACH is extremely helpful and efficient! They were able to answer any questions we had quickly and helped resolve any problems we had in a time efficient manner. As the one who updates information to the TV screen, I really appreciate that you are able to do batch uploads. This feature alone saves so much time for those of us who have a ton of other items on their agenda!

Nachteile:

I have not found anything yet that I do not like about this software.

Marketing Rule of Seven

Kommentare: It's seldom down, but when it is, tech support is quick to answer the call. The video quality is good.

Vorteile:

I like that users of our facility are being marketed to unbeknownst to them and the more hits, the better (Marketing Rule of Seven). Whether they are a parent waiting for a child to get out of skate lessons, hanging out on the front entry to catch some air, or waiting in the concession line at intermission, it reaches out to the patron where they are without requiring them to actively search, and may just intrigue someone to check an activity out.

Nachteile:

It's difficult to delete a text box once created and sometimes it doesn't project like it previews.

Using the Reach platform has really stepped up our facility look.

Kommentare: Ease of use. Nice look. I neglected to select a few boxes in the last page - I also am an administrator and user of the software, in addition to helping pick out the prodcut.

Vorteile:

We primarily use the Reach Software for our facility schedule. We also have it connected to our Social Media feeds (Facebook, Twitter, and Instagram). I love the capability of also adding flyers but we do not take advantage of this enough. Several of my colleagues in neighboring towns have been impressed and are considering adding this to their facilities.

Nachteile:

Although it has happened often, we have had the system stop displaying our data from time to time. When consulting with Reach Service, it seems like it was an issue with RecTrac (Vermont Systems), however when speaking with Vermont Systems they made it seem like a Reach issue. The issues have been rectified but was difficult going back and forth between Reach and Vermont Systems.

Multiple Displays

Kommentare: We were in need of a software that had the capability of displaying a rolling safety metric on all monitors; REACH was able to assist with a stationary year-to-date widget that is easy to update. Overall, I am extremley satisfied with the services provided by REACH.

Vorteile:

Love having the ability to display different content on multiple monitors. We were able to digitize our brand on the welcome display for our guest, thus reducing the need for paper brochures. Most of our employees are not able to check emails regularly so having the option to display important company announcements facility wide is a major plus for our organization. Contacting REACH Customer Service was a breeze; the employees are very knowledgeable and offer excellent technical support.

Nachteile:

Have not experienced any issues with the software.

REACH system for the City of Bell

Kommentare: My overall experience with REACH has been great. The service that I have been receiving to make the changes that we need have been helpful and patient.

Vorteile:

Very easy to use! We are able to make any changes needed as we advance in our programs, events, announcements etc. We can upload and remove any images or programs and mess around with REACH when needed. It is reliable to use at our City parks for our patrons to see it is a catalog but on TV for everyone to see what the city has to offer.

Nachteile:

As of now we have not had any issues with the software or service. I have been working closely with Dean Running in updating our REACH system for the City of Bell, with a new logo we need new changes with colors, backgrounds, announcements. We will be in process of creating something new.

Central Algoma Secondary School

Kommentare: We have found Reach to be a very useful and effective tool in communicating with our student body and staff. It is easy to use and provides a choice of stock images or the capacity to personalize your communications in a variety of different ways. We use it daily.

Vorteile:

We like the functionality of the product and find it very easy to use. We are able to upload media products from different sources and present them as needed on Reach. We use it daily to support school communication and it only takes a few minutes from each day to update in part because there is a very good supply of stock images which are regularly updated as well as our own media files.

Nachteile:

We would like to see the software compatible with a wider range of file formats.

The Best Mobile App

Kommentare: Amazing customer service! Always quick to resolve any issues. Very helpful offering advice on how we can best utilize the software the custom features with it.

Vorteile:

REACH is very easy to use and edit. We use their announcement and signage program, and also their mobile app. The mobile app has been a tremendous help for our organization and helps us connect with our customers very easily. We have over 7,000 mobile app users, and we continue to grow with users. All that use it, tell us how much they love it.

Nachteile:

The also issue we have is that on occasion the announcement/signage program loses its connection and needs to be reset. Other than that, we don't have many issues with the product at all.

A Great Way to REACH Your Audience

Kommentare: We have participants who come in specifically for one class to our building, and may not know what else is going on that we have to offer. REACH gives us an opportunity to very easily advertise to our customer base with a visual display that we were able to tweak to show exactly what information we want, when we want it.

Vorteile:

The software is easy to use and very user friendly. Having had the software for a few years now, I'm always impressed by each new feature added, and the ease it takes to learn how to best implement it.

Nachteile:

Tweaking a display just the way I want it is slightly harder to do than it was with a previous design, but the more I get used to the software, the easier it becomes.

An excellent communications tool

Kommentare: Reach allows us to communicate with members as they check into our facility, and also effectively communicates with guests. Our community sponsors are pleased because their businesses are highlighted directly on the TV thanks to the REACH software. It is an excellent product and our members have only given positive feedback.

Vorteile:

As an administrator, REACH software allows me to update remotely, which is most convenient. I like that I can load photos and video links. I also really appreciate the end date so I don't have to manually remove outdated slides.

Nachteile:

While the text editor is not my favorite, it is easy enough once you get used to it. Sometimes it freezes, but not often. A simple re-boot takes care of that.

Having the REACH display in our store really helps us display information and it is very easy to use

Vorteile:

-It's very easy to use -I can schedule announcements to display and expire, which is amazing for planning things ahead of time

Nachteile:

-Currently, the social media feed (Instagram and Facebook) shows very small compared to the size of our display. -Tweets show without pictures -The time stamp for our social media feed shows incorrectly. -I have brought this up to our rep already, but there's another department that submits their announcements to our screen and our message gets lost. We didn't get a straight answer on why it's happening or a solution. I wish there was an approval procedure before another department can submit their announcements.

Improved Communication with Members - Fresh Look for our Lobby

Kommentare: Member communication is up and members are registering for more classes that we promote on our screens. I have recommended the REACH system to our other branches in the YMCA of Greater Seattle association. The experience and the team at REACH has been wonderful. Looking forward to continuing to work with the lovely folks at REACH!

Vorteile:

The University Family YMCA has been using the REACH platform for about 3 years now. We love the intuitive features the software offers in an easy to learn format. You can really customize your slides and screens to what you want them to say and do. We have gotten consistent feedback from our members that they love what we do with our screen and are always stopping to look at what is upcoming in the branch.

Nachteile:

Nothing too major! It would be nice to be able to customize the look or colors of the layout. A simple color change of the screen would catch eyes. At the Y we have 5 logos with 5 color schemes, so changing it season to season would be a nice, but not necessary, feature!

Great communication tool that is easy to use

Kommentare: I use the upload feature, video's that are both custom and from youtube, the calendar, and the stock photo's. I like that I can access Reach on the internet so it's available to me even when I'm not in the office to communicate urgent information to the team. I like that information can be scheduled for times and days ahead of time. Customer Service has been great, I really enjoyed working with [SENSITIVE CONTENT HIDDEN] during the set up and installation process when we were just getting started.

Vorteile:

I like that it was easy to install, easy to use and easy to upload custom video & information to.

Nachteile:

At this time I really don't have anything