Tatango Erfahrungen

Easy to use!

Kommentare: Great!

Vorteile:

The software is easy for users to navigate. The reporting is strong and Tatango's Tech Support team is quick to respond and helpful.

Nachteile:

It would be great if zip codes/numbers weren't clickable

Review of Tatango

Kommentare: It was good, but then the price jumped up we started looking at other companies and found better options.

Vorteile:

I loved how you could see who unsubscribed from your texting service and that also the stop was included within the text but not charged to you as credits.

Nachteile:

The price jumped up on us and was just too expensive to use. Also it was difficult to put forms in and it didn't have the google shortner option so when you put a link in it ate up much of your character limits.

Good Platform for Small Company

Vorteile:

Easy to send ad hoc messages. Really good platform for a small company.

Nachteile:

Can't scale for bigger companies. Back-end system is not able to communicate/pull data efficiently.

Tatango

Vorteile:

The software is super easy to use and very effective.

Nachteile:

It would be nice to be able to set reminders to make sure our subscribers hear from us on a regular basis. In a small company where one person carries a lot of different titles it easily slips through the cracks. It would also make things more efficient if there was a way to automatically share with your text subscribers and social media subscribers simultaneously.

Solid product, amazing team, quick results FAST

Kommentare: We needed a better way to reach our customers to drive revenue. Email is dead and paid social can get expensive. Yes we had to do the work to acquire phone numbers in addition to emails but seeing great success with adding this form of communication and letting our customers choose how they receive our promotions, product updates etc.

Vorteile:

So easy to use. Didn't need hours of on-boarding, was up and running, sending messages and pulling reports on the first day. Also love that Tatango focuses on SMS and is REALLY good at it vs. just being another add-on within a CRM or email service. They know what they're doing and team provided helpful strategies to acquire and engage our customers.

Nachteile:

Honestly nothing. 10/10 very happy and highly recommend for any brand.

Great Team, Intuitive Platform

Vorteile:

We helped set up a customer on the Tatango platform. The Tatango UI was very easy for the customer to use. They were selected over other vendors becuase their platform was able to send text messages to very large lists (4M+ subscribers) very quickly with high deliverability. We liked them becuase their support requests were answered quickly by very knowledgeable people.

Nachteile:

Their platform currently focuses on the US and Canada and they lack Mobile Wallet functionality that some others in the space have on their SMS platforms.

Great Features for your marketing plans

Kommentare: Overall, Tatango has been beneficial for our organization and our marketing strategies, and we will continue to use their services.

Vorteile:

Tatango can be hard to navigate at first, but overall has a lot of powerful features. Discovering all these features and implementing them into our marketing plan has been crucial in our growth.

Nachteile:

Tatango is not the most ' user-friendly' or 'pretty' option, if anything I'd recommend changing the user interface.

It works for what I need, sometimes unreliable

Kommentare: Its okay, it works well for what I need

Vorteile:

The software is pretty easy, but it crashes pretty frequently for me.

Nachteile:

Its not the most reliable, it crashes or sometimes I can't log in

I was terrified to text... until it was SO easy with Tatango

Kommentare: I work in fundraising -- and Tatango has yielded at least 200% ROI within the first month of investment. This is an exceptional addition to any fundraising program

Vorteile:

Incredibly user friendly -- great visual previews. You can teach someone to use this in about 5-10 minutes.

Nachteile:

I work at a firm and across many clients who use Tantago -- it's frustrating to need to tie each account to another email instead of having one log in and a list of clients to select once logged in

Great Customer Journey Mapping

Vorteile:

Tatango allows you to load all of your customer touchpoints i.e. email, calls, SMS, etc. into one system to view customer journey drop off points. It was easy to set up and reporting is fairly straight forward.

Nachteile:

Hypothesis testing on Tatango is somewhat ambiguous. When we were talking to their customer success folks we weren't sold on the whether or not we were going to get the right insights out of the tool or validate our own preconceived notions of problems our customers were having with our products.

Best solution for big or small text messaging programs

Kommentare: The staff is attentive, responsive and moves quickly on big or small requests. They are constantly looking ahead and prioritizing the most important part of text message programs: deliverability.

Vorteile:

Tatango has a friendly UI for all skill-sets and levels, making it easy to train juniors on the team to utilize the platform. The workflow makes sense and is logical, and can be applied to the growing and changing needs of your text messaging operation.

Nachteile:

Page load times and ease of reporting are the two areas my team has been working with Tatango to improve.

Good Tool for Politics

Vorteile:

I think the interface and overall ease of use is Tatango's best attribute. It's easy to teach and learn. Also, the segmentation and testing is easy to figure out.

Nachteile:

It is hard to navigate from one campaign to another if they are not owned or hosted by the same administrator/organization (you'll have to set up multiple usernames & then log out/log in to go between groups if working on more than one org.)

#1 for a reason

Kommentare: Overall, a great way to reach you customers if you can afford it.

Vorteile:

Tatango is fairly easy to use and has all the features most users will ever need. I also really liek the blog the provide - lots of helpful tips.

Nachteile:

This can get a little pricey, especially for a small business. Also, even though it is very easy to use, you still need a level of sophistication to fully take advantage of Tatango.

Easy but frustrating

Vorteile:

Software is overall easy to use and understand with minimal learning curve. While it takes some outside tinkering to do exactly what you want, it's very customizeable.

Nachteile:

There have been numerous times where the software still simply break. A text that was scheduled to go instead gets deleted, or in the process for saving it gets deleted, or costs will not calculate. There has been very little explanation for this, and as an organization that uses this 5/7 days of the week it's disappointing.

Mitchell's review

Kommentare: Positive, raised a lot of money for political clients

Vorteile:

easy to loading texts, quick results, simple user interface

Nachteile:

could do more with targeting - limited to including 'any' or 'all', can't do a mix (If I wanted to send recent users who also had a tag, but then exclude a different group) Once or twice scheduled texts have died due to tatango errors

Great tool!

Kommentare: Very positive.

Vorteile:

Unlike many other CRMs, this is exceptionally easy to use and understand. It's very user-friendly and doesn't require much training to learn.

Nachteile:

There are many bugs that come up over time and affect your ability to get a text out -- luckily the Support Staff is very quick to respond.

Review

Kommentare: positive, overall great platform

Vorteile:

very easy to use and understand. Customer service is always fast

Nachteile:

segmenting not as easy as it could be. Statistics also seem to be flawed regularly

Easy to use and great customer service

Kommentare: So far it's been good. We have had a few issues with delayed text messages with initial sign-up. Being a retail location, we have our cashiers try to get customers to sign up at the point of purchase. The customers receive an offer for the initial sign up. The cashiers have reported that several customers do not receive the text messages while standing there.

Vorteile:

I like the ease of use. The text preview is a great feature. I like the send test text feature. The ability to do surveys, several opt in codes, and campaigns.

Nachteile:

The delay of messages. Reports can be a little difficult to run.

for text fundraising

Vorteile:

Great customer service Great communications when bugs are expected Overall usability

Nachteile:

it should be automatic ability to draft after adding funds

Good Software, small bugs but great service

Kommentare: Very effective for text based fundraising.

Vorteile:

This is highly effective for texting. Service is great too.

Nachteile:

The program can be buggy, but it's getting better. Also, some of the bugs have more to do with the carriers than the software itself. Company is very responsive to help tickets.

Review

Vorteile:

I like the ease of use and set up for this product. Deploying texts is easy and straightforward, and the price point is great.

Nachteile:

There are other softwares that allow for custom responses, i.e. Text back A, B, C and get a customized response based on what the user texts back. That would greatly benefit our ladder of engagement. I also think the UI is a little outdated and I would like more data segmentation/tracking. An integration with ActBlue would be great.

Interface and API review

Vorteile:

Interface is great, very user friendly and super easy to click around and get what you want. Ease of creating campaigns and then easy to monitor performance

Nachteile:

API design and fetching data out programmatically is not good (lacks a number of features which are standard)

Reliable Broadcast SMS

Vorteile:

Great customer support, good communication

Nachteile:

Some backend features experience downtime

Tatango

Vorteile:

Tatango has an easy to use UI. We use it almost exclusively via API and we can do pretty much anything we need to via API since we are just using Tatango to send out SMS messages.

Nachteile:

It isn't the cheapest text marketing solution, but you get what you pay for.

Best mass text message marketing platform available

Kommentare: Easily the best text message marketing platform available. Tatango is easy to use, has super fast messaging and great features (like video messaging and A/B testing), and provides unbeatable expertise and support. The blog is full of good tips and information too.

Vorteile:

It's easy to use and has great features. Its messaging is super fast. Its unbeatable industry expertise.

Nachteile:

So far I have zero cons to report. I think that Tatango is truly the best.