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Über Guru

Guru ist eine Wissensmanagementlösung, die es Teams ermöglicht, Kenntnisse zu erhalten, die erforderlich sind, um ihre Arbeit zu erledigen, wann und wo es notwendig ist.

Erfahre mehr über Guru

Vorteile:

Guru's AI features keep getting better. Guru's Chrome and Slack integrations make it easy to access and create knowledge without leaving your workflow.

Nachteile:

The trial version is limited in some access features.

Bewertungen zu Guru

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,8
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

9,4/ 10

Guru hat eine Gesamtbewertung von 4,9 von 5 Sternen basierend auf 590 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (590)

John
John
Business Owner
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

the more you put in the more you get out!

5,0 vor 3 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Dana
Dana
Director, Support and Partner Training in USA
Verifizierter Nutzer auf LinkedIn
Luft- & Raumfahrt, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Guru = Our Trusted Source

5,0 vor 7 Monaten

Kommentare: I'd buy Guru again if I were starting an internal knowlkedge base all over again. In a heartbeat.

Vorteile:

Guru is our support and success team’s Internal Knowledge Base (or ‘IKB’ for short). This tool replaces Notion as our internal support process and how-to Wiki for our team and serves as a trusted source for the support team’s centralized collective knowledge. The adoption of the tool and its extensibility were critical to us, and thus far, we're pleased. Another pro: Ease of implementation and use - It can't be stressed enough how easy this was to configure and deploy.

Nachteile:

I'd really like to see a more robust bidirectional integration with Notion, similar to how well Guru works with Zendesk's Help Center. We'd like to have discrete cards that pull in Notion pages and stay in sync with those pages. That said, Guru does allow for bulk import of Notion content.

In Betracht gezogene Alternativen: Salesforce Service Cloud und Notion

Warum Guru gewählt wurde: Superior search and verification workflows. Ease of adoption.

Zuvor genutzte Software: Confluence und Notion

Gründe für den Wechsel zu Guru: It aligned better with our mission and was far easier to implement and use.

Mherl Anne
Customer Service in Philippinen
Fluggesellschaften/Luftfahrt, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Guru Review

5,0 vor 2 Monaten

Kommentare: Overall I can refer Guru to anyone because it is very easy and simple to use, and it allows teams to create their own "knowledge basis". It is really helpful to me as I am also using Guru for my everyday work life.

Vorteile:

What I liked most about Guru is that we can ask a question, and it can easily give us an answer without having to search and read all the information. Another thing is that it is so simple to share and organize and is accessible to everyone.

Nachteile:

Sometimes it can be overwhelming to navigate, especially if you have a lot of content to organize. Nevertheless, I know that Guru is continously improving and evolving.

Jorgen
Jorgen
Manager of Technical Operations in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great for when your team is small

3,0 vor 5 Jahren

Kommentare: Guru was a great place for our team to start their knowledge base. However, as the content in our Guru grew, it was difficult to find and update information in our Guru.

Vorteile:

Simple notes Can be accessed anywhere with their Chrome extension Supported rich notes (html, images)

Nachteile:

Lack of organization Very opinionated (you have to think like Guru's team to really utilize their product) Difficult to maintain as the amount of content in your Guru expands Awful searching

Alyssa
Business Travel Consultant in Philippinen
Telekommunikation, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My Guru Experience

5,0 vor 4 Monaten

Kommentare: I enjoy reading through Guru and would honestly recommend it to colleagues and workmates.

Vorteile:

It helps us get more information regarding the processes in order to deliver high quality service to our clients and process their requests efficiently. And I also like how easy it is to navigate on Guru, by just searching keywords and phrases that will help the case that we are working on.

Nachteile:

It's not a dislike but room for improvement I guess, sometimes articles are not showing up when I search for keywords and it has to be the exact article page.

Rochelle
Travel Manger in Philippinen
Fluggesellschaften/Luftfahrt, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Guru: Modern Assistant

5,0 vor 2 Monaten

Kommentare: It would say 10 out of 10. As Guru makes my everyday work easy.

Vorteile:

It is so up to date, modern features, easy to use.

Nachteile:

With the recent technology, I think it would be best to have a voice command feature.

JERSON
TEAM LEAD CUSTOMER SERVICE in Honduras
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

GURU IS AMAZING

5,0 vor 4 Wochen Neu

Kommentare: I HAVE BEEN USE IT SINCE 2021 AND FOR ME IS VERY HELPFULL

Vorteile:

GURU ALERTS, MESSAGES, ANNOUNCEMENT AND INFORMATION THAT WE NEED

Nachteile:

SOME INFORMATION IS NOT UPDATE ON TIME , WE NEED THAT THE ADMINISTRATOR UPDATE IT WEEKLY AT LEAST

Cynthia
Customer service in Peru
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excelent tool to make my job easier

5,0 vor 3 Wochen Neu

Kommentare: Very helpfull, all process are explained detaily.

Vorteile:

All process explained steps by steps, that makes my job more easy

Nachteile:

Updates wiout advised. SOe times we dont see those updates

DANIELLE
Customer Service agent in USA
Verbraucherdienste, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Love GURU and would recommend

5,0 vor 3 Wochen Neu

Kommentare: I love that we can use the AI search bar to find the answer.

Vorteile:

The way we ca search on the search bar. I love that we can find thing easily about using specific words.

Nachteile:

So far I love everything about it. Sometimes is a little tricky to find what you are looking for because you have to be very specific, but loving the features.

EL Sienna Shannon
Travel Expert in Philippinen
Freizeit, Reisen & Tourismus, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

My honest Review

5,0 vor 3 Wochen Neu

Kommentare: I love Guru because I never had any bad experience with the tool. I also helps me to save more time to assist my customer

Vorteile:

Guru is a friendly user tool. I like that I just need to use a keywords and all information I need will be there

Nachteile:

Sometimes it takes time to load up before the information will shows up

Joelle
Licensed Realtor in USA
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

I love GURU!

5,0 vor 3 Wochen Neu

Kommentare: Excellent! I've enjoyed having the ease of accessing information using GURU.

Vorteile:

I love the ease of getting quick answers and links that take me directly to what ever question or issue I have.

Nachteile:

I haven't found any cons while using GURU

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Key Insights of Guru

5,0 vor 5 Monaten

Kommentare: Guru guides me through company processes and boosts my work efficiency with relevant information.

Vorteile:

Guru is very hepful for reviewing processes, helping us retain knowledge and stay updated with procedures.

Nachteile:

Guru's topic search needs improvement, as it sometimes suggests unrelated articles. Overall, it is clear and concise on processes.

Graham
Client Success Manager in Kanada
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ease of Use

5,0 vor 6 Monaten

Vorteile:

Ease of use across a large number and wide variety of authors and readers. Centralizes all our team's documention, accelerates new employee onboarding and pushes us to keep documents up to date and viable. Integrates well with Slack, keeping information and updates where our team spends most of their time and attention.

Nachteile:

It can be overwhelming for authors when a lot of resources need verificition at the same time. Would be nice to automate an optimized schedule.

Jandolf
Customer Care in Philippinen
Telekommunikation, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

User-Friendly Knowledge Base

5,0 vor 3 Monaten

Kommentare: We use Guru as our internal knowledge-sharing platform for all team members. Each department maintains a collection of articles and cards to reference and utilize as needed. Before implementing Guru, organizing and ensuring consistency in knowledge was challenging, as knowledge sharing relied heavily on specific individuals. Now, it's much simpler and more effective.

Vorteile:

A platform that equips our team with the information needed to address client inquiries, learn more about our tools and processes, and manage various types of client communications.

Nachteile:

I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request.

Olga
Onboarding Specialist in El Salvador
Computer-Hardware, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Enhancing Knowledge Management

5,0 vor 7 Monaten

Kommentare: I'm happy with the platform it's really improving my daily work and allows me to keep connected with the team even the distance.

Vorteile:

I appreciate Guru's robust knowledge management features, its intuitive interface include real-time updates, and seamless integration with collaboration tools like Slack. These aspects make accessing and managing information effortless and enhance productivity across teams.

Nachteile:

could be expensive for small teams. Some users may prefer more customization options for organizing and categorizing information.

Aleksandra
Support Enablement Manager in Kroatien
Personalwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Effortless experience

5,0 vor 6 Monaten

Kommentare: Before I first started using Guru, I was maintaining using a spreadsheet to maintain a video training for a quickly growing and quickly changing product in a company that needed it for onboarding constant stream of new joiners. Guru brought sunlight back into my life.

Vorteile:

Guru is built to handle well knowledge that's growing in all directions, to very easily crossreference it, and to ensure the information is accurate and current. In 4 years of using it I never needed customer support and I rarely needed documentation. That's the best compliment I can give to their product team. As a collection author, you get to place new bit of knowledge within a logical hierarchy. "Cards" not being "Pages", you're primed to separate new bits of knowledge into easily graspable chunks, thus making information easier on the user's working memory. The information can be well formatted. You can embed things into cards (say, iorad tutorials, Miro boards) and you can embed your Guru cards into other things (say, Rise 360. The latest version of the card will load for the user even if you export your .scorm file and upload it to your LMS and the user accesses it months later.). Linking other cards into your cards is easy. For each card, you're setting an owner (it can be an individual or a group of people), and the expiration date. When the card expires, the owner is notified to verify it. You can feed it to Intercom Knowledge Hub. You can notify everyone, or certain users, to read a specific card. You can leave comments in the card, tag users in them, resolve and unresolve them. You can see the card's edit and verification history. You can save drafts. As a collection user, you install a browser extension (or you open collection in a browser tab but, honestly, why would you). When you open the extension, a search panel floats on your screen and you can find the card you're looking for and open it without ever having to leave your original tab. The search is good. You can see who owns the card, when was it created, is it verified. If it is but you have your doubts, you can request verification. You can comment on cards and tag users in tags. A brilliant tool if you have a growing knowledge base, things change and you need to have a system that will allow you to know the information you're using is correct and up to date.

Nachteile:

"A polite reminder that you have 1002 cards to verify" sounds a tad bit passive agressive. I thought we were friends. Having infinite layers of depth of information would be perfection.

adrian
Customer Service in Philippinen
Verbraucherdienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Guru: Where Knowledge Management Feels Effortless

5,0 vor 8 Monaten

Kommentare: Overall, my experience with Guru has been fantastic. It's made managing and sharing knowledge so much easier, though I wish there were more ways to personalize the interface.

Vorteile:

I loved how Guru streamlined our knowledge management process. It made accessing and sharing information effortless, saving us time and ensuring everyone had the latest insights at their fingertips.

Nachteile:

One thing that could be improved in Guru is the customization options for user interfaces. It would be great to have more flexibility in tailoring the platform to our specific needs and preferences.

Anthony
Training Lead, Knowledge Management in USA
Versicherung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Guru: Your #1 Knowledge Database Solution

5,0 vor 8 Monaten

Kommentare: Guru is an excellent solution for documenting policies, SOPs, "industry jargon," internal practices, and more for any team in any company. Its ease of use and collaborative nature allow it to be effective for any size team/department/organization/company. Guru's analytics options provide extremely helpful insight into usage and knowledge gaps that have helped my company propel initiatives forward to help operational efficiency and increase quality. Its AI features are cutting edge too!

Vorteile:

Ease of use, collaborative spirit, advanced analytics options, helpful for addressing knowledge gaps, cutting-edge AI features, ease of management.

Nachteile:

The only complaint I can think of is I wish individual cards would be able to exist in more than 1 collection. And that's seriously the only downside I could think of!

Eunese Anne
Team Leader in Philippinen
Fluggesellschaften/Luftfahrt, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Guru Knows!

5,0 vor 2 Monaten

Kommentare: Using Guru helps a lot to me most of the time as it is the one who provides knowledge in all the keywords that I am looking for. It is easy to use and provides real time answers.

Vorteile:

What I like most about Guru, it gives me specific answers to the things that I am looking for. It is concise and provide easy way to guide you in all possible actions and resolutions.

Nachteile:

What I like least about Guru, sometimes it is confusing as is it gives wider options for your actions and resolutions.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Biotechnologie, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Seamless integration into my workflow

5,0 vor 8 Monaten

Vorteile:

As the title suggests, it really is seamless in my function's day to day work. We are a very text-heavy team, and the fact that Guru is one central place for all bulletins, macros, and also a place where we directly edit and verify is super helpful.

Nachteile:

Notifications and/or tasks are hidden in the desktop browser. I don't like that it sometimes glitches.

Jhondel
Customer Service in Philippinen
Design, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Guru Number 1

5,0 vor 6 Monaten

Kommentare: It's a knowledge management platform that helps teams store, share, and access important information. Users can create a centralized repository of knowledge that’s easy to search and update. The platform is designed to improve efficiency and ensure that everyone on the team has access to accurate and up-to-date information. It also integrates with various other tools and platforms, making it a versatile option for managing knowledge within an organization. Have you used Guru before, or are you thinking about trying it out?

Vorteile:

One of the standout features of Guru is its ability to seamlessly integrate with other tools and platforms. This integration makes it easy for teams to access and update information without interrupting their workflow. Additionally, the intuitive interface and robust search functionality help users find the information they need quickly, which can significantly enhance productivity. The platform also offers features like real-time updates and knowledge verification, ensuring that the information remains accurate and reliable. If you're looking for a way to streamline information sharing and knowledge management, these aspects of Guru might be particularly appealing.

Nachteile:

Too many recommendations once every time I used a search engine

Diksha
Technical support agent in Indien
Informationstechnologie & -dienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My Experience with Guru card usage

5,0 vor 7 Monaten

Kommentare: Guru's capacity to link independent contractors with prospective employers worldwide and provide a variety of tasks across multiple industries is highly valued by its user base. The platform is frequently complimented for the flexibility it provides with regard to payment choices and project conditions, as well as its payment security features.Like every platform, Guru has its share of issues that could negatively impact the user experience, but it also provides employers and freelancers with useful services.

Vorteile:

Guru offers a platform that makes it easy to locate independent contractors with a variety of specialties and abilities. Businesses can locate the ideal professional for a given project because to this diversity.Employers have flexibility with the platform's employment methods, which include fixed-price contracts and hourly compensation, depending on their project objectives and financial constraints.

Nachteile:

Despite being competitive, Guru's fees are still an extra expense that companies and freelancers need to take into account. Particularly freelancers may receive much less than their billed fee after deductions. Even with a rating system in place, there is still room for wide variation in the caliber of work, which may need companies to invest more time in thoroughly screening applicants.

Leonardo
Quality Analyst in Brasilien
Telekommunikation, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Guru: River of Knowledge

5,0 vor 6 Monaten

Kommentare: I've been working here at Concentrix/Spotify for a few years (7, to be exact) and I can say our life was much more difficult without Guru. Before it, we had a knowledge base that was not user-friendly and was very heavy - it took a long time to load and looked like Wikipedia from 2005. When Guru came along, we benefited from a much lighter app, with a better interface and a possibility of retaining more information. Guru has helped a lot in our search for more knowledge, in a more practical and pragmatic way.

Vorteile:

It's very user friendly. It works just like Google - all you have to do is having a keyword in mind and then you can find what you're looking for. Its The interface is visually pleasing - it's not cluttered, nor is it too simple. It's clean, interactive, fun. Not to mention its a very soft page/app.

Nachteile:

The analytics part could've been better - it could deliver better results and more info about who acessed some card/collection and when.

Pedro
Customer Experience in Brasilien
Unterhaltung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Guru feedback

5,0 vor 6 Monaten

Kommentare: My experience with the guru has been great. I can usually find what I want by searching with keywords.

Vorteile:

The platform is very complete and offers all the necessary content to serve as a database for the various associated products

Nachteile:

Maybe a more user-friendly layout, to make it easier to locate the cards I want

Andro
Claims Associate in USA
Outsourcing/Offshoring, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Guru's Expertise is Unmatched

5,0 vor 8 Monaten

Kommentare: I've found Guru to be extremely accessible and easy to use, making it a valuable resource for me in my daily work as a Claims Associate.

Vorteile:

Guru stands out from other knowledge bases I've used due to its user-friendly interface and systematic categorization. The information is easy to locate and understand, making it a valuable resource for me.

Nachteile:

Some of our processes are not yet documented in this knowledge base. I'm hoping to fill this gap in the future and provide more comprehensive information for our customers.

Peter
Tier Two Support Agent in USA
Fotografie, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Guru has revolutionized our customer care abilities!

5,0 vor 7 Monaten

Kommentare: As a T2 support agent for a growing software company in the volume photography industry, Guru has totally revolutionized our company's knowledge base and bolsters our abilities to provide better, personalized service daily!

Vorteile:

Guru makes it easy for our global team of support agents to quickly and easily find information to better assist our clients. On the admin side, it's also very easy to compartmentalize info into collections, update existing info, and assign verifier status to qualified agents.

Nachteile:

Guru has a learning curve for newer support agents that requires a bit of their time to learn and find their confidence with. However, once this initial plateau is crossed over, the process is easy and intuitive. The other gripe I have about Guru is that sometimes the browser extension does not load properly on a page and requires me to log out and back in.