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Über Plotbox

Verwaltungssoftware und Mapping-Lösung für Friedhöfe, Krematorien und Bestattungsunternehmen, die einfach in der Bedienung ist.

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Nutzerbewertungen filtern (25)

Jean F.
Jean F.
Executive Director in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

You are paying for GREAT PEOPLE & a GREAT PRODUCT

5 vor 7 Monaten

Kommentare: Ditto what I said above.

Vorteile:

The personal service is standard setting. Before you ball at the price imagine hiring a tech team who are at your disposal 24/7 to help with ANYTHING- it’s amazing. We love the software and it does EXACTLY as advertised, but the people are the best part. I actually asked them on our last call if they would develop database Managment software too because our other vendor is so weak compared to Plotbox!!!

Nachteile:

I would have to really make something up here... everything we have wished was better they have taken into a development meeting. Maybe the one thing is a fixed checklist of processes to do the basics. It’s a Porsche but sometimes you just need to get groceries. A simplified 1-2-3 and you’re done would have been helpful getting started.

David M.
President in USA
11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It's incredible what this team has put together on one, cloud based, cemetery software solution.

5 vor 4 Jahren

Kommentare: Incredible time saver! Less time meeting with families, recording records, researching historical information. In short... makes our job so much easier... and saves money.

Vorteile:

*Mapping: Unlike any other mapping on the market. Uses your REAL aerial photo to use for mapping. Makes it so much easier for customers to find graves. *Document retention: Scan/attached relevant current and historical documentation to any transaction, burial, deed, or transfer record. Never go looking for it again. It's always attached for a quick review or question. *Cloud Based: PlotBox team handles all updates, backups, and IT. I'm a cemetery professional not an IT professional. Also, I can jump on PlotBox from home and assist staff that is in the office working with a family should they need my assistance. *Deed History: When plot transfers happen, PlotBox tracks all previous transactions and links them all together for a full view of the history of each plot (with all documentation) at your finger tips. *Permits: I can track all work being done in my cemetery from our own work, to all work done by outside contractors, and outside memorial companies. If a question arrises later, we have all documents, authorizations, and memorial spec drawings, all in one place for review at any time in the future. *Images: PlotBox allows you to attach images to plot records, interment records, etc., so you have a complete view of what is out on the grave, crypt, or niche, without leaving the office! *Aggregation of information: Bringing it all together.. Open up a decedent record and - BOOM there is everything related to that burial - linked and accessible!

Nachteile:

Some minor features are still being cleaned up; however, the PlotBox team is constantly improving and upgrading the product. They take feedback well and institute fixes in a timely manner when a glitch is uncovered, which is rare.

Antwort von Plotbox

vor 4 Jahren

Dave, thank you for your review. It has been an absolute pleasure to be your technology partner for Park View Cemetery. We love the ideas - keep them coming!

Juan carlos O.
Community Investments and Cemeteries Manager in USA
Staatsverwaltung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

PlotBox Cemetery Management software review

4 vor 2 Jahren

Kommentare: Overall this is system is a major improvement from our previous software in its functionality and ease of use. We are still early in our use of the system and working out some kinks but the Plotbox team is responsive to our requests and actively working to fix issues. We have had to change some of our processes but overall it hasn’t created unmanageable change in our operations. We are looking forward to further integrating the software into operations.

Vorteile:

• Plotbox has allowed us to digitize many of our previously handwritten processes, reducing the need for multiple points of data entry and reducing the chance for error. • The modules are fairly easy to use to quickly find information about a plot or burial. Information is easy to update and add to. • The creation of contracts and deeds by the software is quick and simple. • Cloud based software allows cemetery coordinators to complete sales at our remote cemeteries. • The mapping module is robust and easy to use. It provides a good overview of the cemeteries.

Nachteile:

• Some of the processes can be confusing and cumbersome. Having a central point to enter all relevant burial or plot sale information would be ideal, rather than having to enter different pieces of information in multiple modules. • Our previous system was able to capture just the year, month or day, because Plotbox doesn’t allow this we lost a lot of important digital information that will have to be recreated and altered. • There are a lot of unused fields, making it easy to miss necessary fields we use in the clutter. A streamlined version would be ideal.

Ryan N.
Assistant Manager in USA
Einzel- & Familiendienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Highly Recommended

4 vor 2 Jahren

Vorteile:

What I enjoy most about Plotbox is the amount of time that it saves our staff. Our previous system was bare bones 1980's software that would only allow us to look up basic info like name, date of burial and location so for us it was like upgrading from a flip phone to an iPhone. The amount of data that you can upload is so helpful, vital deceased info, biographical info, photos, monument photos, notes etc. Having the locations linked on the cemetery map is a big plus when it comes to giving directions to a grave or trying to find it yourself. After implementing Plotbox we make less trips to our file room because most of the info we need to answer simple questions can be accessed through the software. It has streamlined every aspect of our operation from contracts to booking burials to completing burials to bookkeeping in one easy to use system. We have been using Plotbox for about 3-4 years at this point and still aren't even using all of the features that it has which I think is a testament to how much it can do and has to offer.

Nachteile:

There are bugs that occasionally arise but with the built in chat function you can bring it to their attention immediately and they are quick to respond. They are very thorough with their follow up and don't rest until the issue is fixed and you are satisfied.

Sylvia R.
Family Resources Manager in USA
Religiöse Einrichtungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Making it Easier

5 vor 2 Jahren

Kommentare: I love being able to pull up a preneed contract immediately when you type in the owner name. In software we used before, we had to go to the vault to find index cards to locate information. I also enjoy being able to review the reports at the end of the month. Easier to manage the items that are being sold, review the sales agent contributions and overall sales reports in general. Much easier to review!
Our cemetery is 300 acres and Plotbox's mapping makes it easier to find a grave before you leave the office! You already have an idea where you need to go. Overall we made a great switch over to Plotbox.

Vorteile:

The use of this software makes easier to meet with a customer in an office and literally select a location for the map, start the paperwork for signing and contract for purchase all in your office. Our employees enjoy being able to expedite the process. The software we used before was very dated and this change make a huge difference for them. The help desk is very friendly and very patient when you need help.

Nachteile:

Like any software transition, it does requires patience to get through the training and the changes. Not knowing where to find the information you need. The concerns always start at the beginning but eventually soar into becoming second nature once using the program.

Tracey J.
Cemetery Manager in UK
Umweltdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Burial administration for the 21st century

5 vor 2 Jahren

Kommentare: Overall we have found the experience with Plotbox to be exceptional, from the set up to the go live system that we now have in place. As an organisation we are amazed at how the system has transformed the way we work and the service we can now provide to our customers, we cannot fault Plotbox and would recommend it to anyone thinking of either starting a new burial admin system or to someone switching from a current system.

Vorteile:

Burial records, pictures and locations of graves at your fingertips, even when you are not in the office environment. A product that can be shared with our cemetery users, such as customers for mapping and funeral directors for diary access. A great online support package from Plotbox means queries are answered instantly. The support provided during the set up process was excellent. The efficiency of the system has meant the time we used to take to complete a process as been halved and therefore we are able to provide a more streamline service to our customers.

Nachteile:

We have had no problems with the software at all. You of course get teething problems with any new system but these are always rectified as soon as they can be by Plotbox. Most of the teething problems were with data that we supplied so not a Plotbox issue.

Noel S.
Cemetery Coordinator in USA
Staatsverwaltung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

PlotBox review

5 vor 8 Monaten

Kommentare: Overall, I'm very happy with PlotBox. We would not have been able to successfully work remotely without using PlotBox.

Vorteile:

PlotBox has been immensely helpful while our staff has been working remotely during the pandemic. We have been able to easily send contracts to families, look up records, confirm grave availability and issue/ transfer deeds. If I have any questions or issues with the program the customer service agents are always available to help.

Nachteile:

I would like to see the modules a little more streamlined. Instead of putting all the decedent's information into one place, I have to go into different modules to input the information. Because we're a government agency, we have to back up all of our records due to records retention laws. It was difficult to get all of the information that we put into PlotBox into our own system.

Robert V.
Business Technology Support Manager in USA
Informationstechnologie & -dienste, 501-1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Innovative product with excellent support!

5 vor 2 Jahren

Kommentare: We picked the ‘basic’ package with mapping for 4 facilities and data migration/verification. We liked that the package could be tailored for our specific needs. We’ve really appreciated the mapping and data verification service that we wouldn’t have been able to get from any other supplier.Overall the project was really straightforward, painless and will help to bring a lot of efficiencies to our organization!

Vorteile:

Before the project even began, we received a detailed documented data analysis which was really helpful to see how our data was going fit with the new system. With regards to the implementation of the system, we’ve found PlotBox staff to be incredibly communicative and flexible with us. We were kept well informed of timelines throughout the project. Towards the end of implementation, we found we needed more time to get used to the system and they were more than happy to push out the ‘go-live’ date until we were comfortable.With regards to system features, the mapping has been a real highlight for us. We’ve had 4 facilities mapped and haven’t looked back. It’s so easy now to find a plot and all records associated with it. We’ve found PlotBox’s support amazing. There’s a live chat available during business hours and loads of support documents on the system for when there’s no one around. It’s been invaluable for us to have those facilities available, especially during the go-live period.

Nachteile:

We had to do quite a bit of work around the understanding of new workflows, and we’ve had to adapt our processes to work with the PlotBox system. Ultimately this will create efficiencies for our cemetery in the long-run, but it’ll probably take a little while before we fully see those benefits.

Grainne M.
Administrator in UK
Umweltdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Cemeteries

5 vor 2 Jahren

Kommentare: My overall experience with plot box is a positive one, it definitely helps us by having it.

Vorteile:

I like that I can go into plot box and bring up the location of a headstone on the map plus the headstone image and the names of the people that are in the grave. It can save a lot of time and it allows us to know if there is an actual headstone on the grave number or not.

Nachteile:

When inputting information onto the plotbox I think there is a lot of info on the page that would not relate to us but might relate to someone else so can be time consuming putting on the information.

Bernie T.
Parks & Open Spaces Office Manager in UK
Staatsverwaltung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Plotbox

4 vor 2 Jahren

Kommentare: Plotbox has made the administration a streamlined service, it is effective and has made efficiencies within the team.

Vorteile:

Easy to use following logical steps. Brings all information into one platform and gives Administration `eyes' on the ground with images uploaded per plot.

Nachteile:

at present reporting functions but support looking at options.

Margaret S.
Officer in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Unbelievable customer support!

5 vor 4 Jahren

Kommentare: The user friendly data entry is a plus for our team. We can enter the data, print a copy for the customer and have the contract completed in a matter of minutes. My Director of Operations, and I would prefer to be sitting in front of a customer instead of being bogged down with paperwork.

Vorteile:

Plotbox continues to change and update periodically to make the software better. The team listens and acts promptly to the request. The software can be customized for a particular need and is completed by the Plotbox team in a timely manner. I can always get an answer without waiting days!

Nachteile:

Entry of the date gets me. I seem to forget to enter the year 1st. Also I prefer the system to save automatically a draft of my work in case I am interrupted and fail to do so prior to leaving my office. Not much to report here.

Antwort von Plotbox

vor 4 Jahren

Margaret, it has been an absolute pleasure for our team to work with yourself and Charlie over the last couple of years. Thank you.

Lynn G.
President in USA
Einzel- & Familiendienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The PlotBox team is amazing, responsive, and attentive to our needs. Highly recommended!

5 vor 4 Jahren

Kommentare: We started benefiting from the data mapping on day 1. Now we have installed a PlotBox station in the lobby of our cemetery to use with families as they come into our office searching for loved one's graves.

Vorteile:

A very smart choice for us to modernize our cemetery - PlotBox goes way beyond digital mapping with a real eye toward the future sustainability of cemeteries and memorial gardens.

Nachteile:

It takes time to fully adopt the extensive functionality of PlotBox. You'll want to take your time to learn the many facets of this cutting-edge software. Fortunately, PlotBox walks you through one step at a time. You'll be up and running before long - and continuing to uncover more gems that will assist your cemetery staff.

David M.
Family Services Counselor in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Switches to PlotBox from a Unix based software. A world of difference.

5 vor 4 Jahren

Vorteile:

Love the mapping, inventory and reporting. So may reports which give information on every aspect of your Cemetery. It truly helps each member of the organization stay more connected to their Cemetery while providing families with superior service.

Nachteile:

The onbaording process proved to be challenging but with the help of the staff at PlotBox they were able to help make an experience that started our difficult, easier in the end. They are a company that is quick to learn and adapt their processes to better serve their clients.

Antwort von Plotbox

vor 4 Jahren

Thanks David, the team here have loved your energy for the product from the start and appreciate the commitment it has taken throughout the change process.

Eunan M.
Grounds & Cemeteries Manager in UK
Staatsverwaltung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Plotbox experience

5 vor 2 Jahren

Kommentare: Its makes managing burials and record keeping much more efficient.

Vorteile:

It is very easy to use and support provided is excellent.

Nachteile:

There are additional fields that would benefit when doing memorial safety testing and the FD portal would benefit from a text alert to the relevant officer.

Tim P.
Sales Manager in USA
Religiöse Einrichtungen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Catholic Cemeteries Diocese of Orange

4 vor 8 Monaten

Kommentare: I feel the administrative support and follow through has been fantastic. When there are problems or glitches the support and desire to repair the problem has been very responsive.

Vorteile:

For the most part it is user friendly. Plotting of property and integration to a contract. CRM integration possibilities. The Text Chat feature that is available when a problem arises. Mapping of cemetery plot and availability. The 380* Virtual Hot spots

Nachteile:

The CRM is not currently inter-phased to where we would like it to be, I feel the potential is there. Wireless functionality not as strong as hardline

Rich R.
District Manager in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

This new cemetery software has streamlined the entire process and made our job much easier.

5 vor 4 Jahren

Vorteile:

We are now able to complete the administration from beginning to end with this software. This allows us more time to attend to our customers.

Nachteile:

The software did not completely coincide with our processes at first but the staff worked with us to make sure changes and improvements were made. The staff was very receptive to our suggestions.

Antwort von Plotbox

vor 4 Jahren

Rich, thanks so much for taking the time to review PlotBox!

Rebecca G.
Executive Assistant / Funeral Director in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Plotbox is great!

5 vor 4 Jahren

Kommentare: Quicker look up time. Once all of our payment info is connected, it will be even better. Our employees won't have to use the "card-catalog" system when looking up balances, etc. It has been great. Also, our area is fairly small-town, so we are leading the way in our area. It sets our company apart from others!

Vorteile:

I absolutely love how quick the customer service is; everyone we've met at Plotbox are very happy to help! The search for a grave has been great, too. We've helped SO many people find their loved one in an easy, timely, efficient manner.

Tom W.
Director of Operations in USA
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Used daily at our cemetery

5 letztes Jahr

Kommentare: I would not want to try doing our job without it!

Vorteile:

We like how easy PlotBox makes it to search for burials and/or plot owners. We use this feature daily, this along with a snipping tool, makes it very easy to print a "map" for visitors trying to find grave sites. We also like the ability to track invoices and payments within PlotBox.

Nachteile:

So far, PlotBox has met our needs and the PlotBox team has been very quick to help us the few times we've had issues.

Edwina F.
Admin Officer in UK
Hausmeisterservice, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Appreciate the ease of use and the Customer Support we have received

4 vor 4 Jahren

Kommentare: Enables our day to day running of the Crematorium and Cemeteries more efficient

Vorteile:

Ease of use. Detailed mapping of our cemeteries. Accessibility for our grounds staff in identifying graves etc.

Heather F.
Manager in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

PlotBox has streamlined our ability to control our inventory and it is very user friendly. Love it!

5 vor 4 Jahren

Vorteile:

Organization, user friendly, clean and easy to understand, and the customer support is efficient and friendly.

Antwort von Plotbox

vor 4 Jahren

Heather, it's been a pleasure! Thanks for taking the time to review PlotBox.

Toni H.
Bereavement Officer and Technical Support in UK
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very simple to use. Stores all relevant information and paperwork. Customer Support is fantastic.

5 vor 4 Jahren

Vorteile:

The fact it is so simple to use and information can be found very quickly by using different channels e.g. either by Plot, by deceased, by deed owner etc.

Nachteile:

Very occasionally we can have errors occur but it is easily rectified by customer services almost immediately

Antwort von Plotbox

vor 4 Jahren

thanks for taking the time to review PlotBox Toni!

William B.
IS Project Leader in Irland
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Thanks to PlotBox we can now effectively and efficiently manage our burial grounds in Carlow.

5 vor 4 Jahren

Vorteile:

Its a cloud based management platform that provides us with the ability to manage operational burial grounds, plot sales and interments and provide an enhanced genealogical service. This results in increased efficiencies, quality assurance and greater communication between stakeholders.

Nachteile:

Perhaps the orthophotography could be slightly cheaper but having said that the benefits still outweigh the cost.

Antwort von Plotbox

vor 4 Jahren

Thanks for taking the time to review Willie! Much appreciated!

Jennifer K.
Administrative Assistant in USA
Religiöse Einrichtungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Thumbs Up!

4 vor 3 Jahren

Vorteile:

The software is user friendly and has just what we need for our cemetery. The staff was great in all aspects and worked with us at length to customize our map, answered our many questions and provided excellent training. And they are still there to walk us through whenever we need it now. Would definitely recommend Plotbox to others looking for a cemetery program.

Nachteile:

Only thing we would have liked them to have the capability for is to use their App offline and then upload when wifi is available......but they said they are working on that!

Richard W.
Transformation Project Manager in UK
Staatsverwaltung, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

PlotBox is a modern cloud based system which is easy to navigate and access.

4 vor 4 Jahren

Kommentare: Enhanced system navigation and access, mobile working solution including ability to complete and load on site risk assessments.

Vorteile:

As PlotBox has migrated our data they have helped us identify inconsistencies in the presentation of the data. Patiently working with us to correct anomalies. Excellent customer support including many bespoke how to guides.

Nachteile:

Initial unfamiliarity with some of the terminology though working closely with PlotBox this has been largely resolved.

Antwort von Plotbox

vor 4 Jahren

Thanks for taking the time to review Richard. Much appreciated. Leona

Tyler C.
President in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Game-changing Cemetery Software

5 vor 6 Jahren

Kommentare: This is the state of the art cemetery inventory and mapping software. We haven't seen anything else like it in the US market. It has transformed and streamlined our core cemetery systems.

Antwort von Plotbox

vor 6 Jahren

Tyler, thank you. It has been a pleasure to work with you and your team.