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Über WellnessLiving
Online-Buchungs-, Ressourcenplanungs-, Lead-Generierungs- und Berichterstattungslösung für Fitnessstudios.
The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody.
I just hate software in general. I'm not tech savvy, so this whole undertaking made me really nervous.
Nutzerbewertungen filtern (482)
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Nutzerbewertungen filtern (482)
So Glad I Made the Switch
Tolles Management Tool nicht nur für Praxen
Kommentare: Eine sehr gute und übersichtliche Webseite bzw. App mit umfangreichen Funktionen übernimmt sehr viel Arbeit und spart Kosten
Vorteile:
Sehr umfangreiches Angebot und dadurch in den Tarifen jederzeit skalierbar
Nachteile:
Der relativ hohe Preis ist nicht für jede neue Praxis erschwinglich
Antwort von WellnessLiving Systems
vor 2 Jahren
Hi, Thanks for the great review. We're glad you enjoyed using our product. WellnessLiving is an all-in-one business management software designed for ease of use as well as affordability. We have a ton of features for just about every aspect of your business, including a robust client-side interface and an enormous degree of customization. The seamless integration of scheduling, client management, notifications, payments and many other tools all in one platform allow us to offer far more affordable prices compared to comparable solutions on the market, although it's true that individual business circumstances will vary and we offer several different subscription tiers depending on your needs. Most importantly, we're always thinking about how we can do even better for our customers and we appreciate you taking the time to share your thoughts. Thank you for choosing WellnessLiving. Brian S. (Customer Advocate)
I am a fan.
Kommentare: Very good product with excellent support. I am grateful to them
Vorteile:
The customer support is best in class. I have question that need a response immediately. They are very quick to respond.
Nachteile:
I have no complaints about the software or the staff.
Antwort von WellnessLiving Systems
vor 4 Monaten
Hey Colleen Michelle, We’re thrilled to hear that you are a fan! 😊 As you know, we’re all about providing immediate assistance whenever you need it, ensuring that none of your questions go unanswered. We understand your concerns with Mindbody during the challenging times of COVID and their deceptive cost structure. We have had many, MANY customers transition over to us from Mindbody over the years. At WellnessLiving, we pride ourselves on being an affordable and transparent alternative. We ensure your business runs smoothly with our 24/7 customer support, all without any hidden costs. Thank you once again for choosing WellnessLiving. We are grateful for your support and look forward to continuing to serve your needs with our top-notch solutions and service. Take care, Anthony S (Customer Advocate)
In Betracht gezogene Alternativen:
Merging two businesses
Kommentare: Decent experience. On-boarding was great but the program didn’t live up to the way I was told it would. Customer service has been great.
Vorteile:
Matt Tahir was incredibly helpful when trying to find solutions.
Nachteile:
I wasn’t happy to find out that the services I was sold were all at an additional cost when I was told it was an all-in-one solution. Eg. white label app (to allow event bookings in the app), virtual platform, etc.
Antwort von WellnessLiving Systems
vor 4 Wochen
Hi Lesley! Thank you for your positive review and for sharing your experience. We’re delighted to hear that Customer Excellence Team Lead Matt Tahir and our customer service team were able to assist you effectively during your transition. Lesley, we appreciate your feedback about our onboarding process and the White Label App. In addition to event booking, our app offers features like custom branding, push notifications, key metric tracking capabilities, and much more! We appreciate your decision to stay with WellnessLiving, we’re committed to providing an affordable, reliable, and easy-to-use platform. Please reach out if you have any further questions through our Fin AI chat, live chat support, or email us at support@wellnessliving.com — we’re here to support you 24/7. All the best, Anthony S (Customer Advocate)
Please save your time
Kommentare: Service goes out completely. It happened four days ago and the only information I get is when I contact them, they keep reeling me to wait. The software is not user friendly, functions and setting change out of nowhere, so hard to navigate, sometimes you have to use the app because the desktop version is so hard to use. There is so much more
Vorteile:
This software is awful. Nothing is making our lives easier.
Nachteile:
Costing us $1000 of dollars in mistakes, lost clients, frustrated clients
Antwort von WellnessLiving Systems
vor 2 Monaten
Hi Amy, Thank you for your feedback. We sincerely apologize for the recent service interruption and the inconvenience it caused your business. We understand how crucial uninterrupted service is for your operations. We’re pleased to inform you that the update causing the delay has been completed. Over the past years, WellnessLiving has maintained industry-leading stability with minimal disruptions, typically resolved within 15-30 minutes. This incident has provided valuable insights, allowing us to enhance our system’s reliability further. Your feedback is invaluable, and a senior member of our customer excellence team will reach out to assist you with any needs. Thank you for your patience and understanding. Anthony S. (Customer Advocate)
In Betracht gezogene Alternativen:
Top notch customer service!
Kommentare: Wonderful! They really listen and care about their clients.
Vorteile:
Customer service is top notch! They are not only responsive but very caring and friendly. They really listen and provide excellent support.
Nachteile:
Reports are clear but sometimes unsure of the accuracy after refunds are applied or billed to client accounts.
Antwort von WellnessLiving Systems
letzten Monat
Hey Chanda, Thank you for your wonderful review! We’re delighted to hear that our top-notch customer service has made such a positive impression on you. Our team is committed to being responsive, caring, and friendly, and we will definitely pass on your feedback to our Customer Excellence Team. We’re thrilled that you found WellnessLiving easier to use and affordable. Our goal is to provide an all-in-one solution that saves you time, streamlines operations, and constantly improves your experience. Your decision to switch to us highlights our commitment to delivering superior features and unparalleled customer support. Regarding your comment on report accuracy after refunds or billing adjustments, someone from our team will reach out to you to offer support, or you can reach us at support@wellnessliving.com. Thank you again for your feedback and for choosing WellnessLiving. We look forward to continuing to support your business! Best regards, Anthony S.
Great Gym Management Software
Kommentare: Very good, highly recommend. Easy to use for staff and members alike, huge range of capabilities within the app and backend software. Made running the business that little bit easier!
Vorteile:
The app makes booking super easy! The reporting capabilities and member notifications are great.
Nachteile:
At times it was difficult to contact customer support being in Australia.
Antwort von WellnessLiving Systems
vor 3 Monaten
Hey Chelsea, Thank you for your review! We’re thrilled that our user-friendly app and comprehensive reporting features are enhancing your gym’s operations. We love our international customers and have a dedicated toll-free number specifically for our Australian customers, a member of our team will reach out to provide you with that number to ensure you do not incur any long-distance charges! You made the right decision by switching from Mindbody—we have so many customers that make that same decision every month! Our system is designed to streamline your operations and enhance the client experience, empowering your business to thrive. All the best, Anthony S (Customer Advocate)
In Betracht gezogene Alternativen:
happy custom
Kommentare: I am a happy customer and would recommend to others.
Vorteile:
Once it is learned and understood it is pretty user friendly.
Nachteile:
Learning curve and setup was intimidating.
Antwort von WellnessLiving Systems
vor 4 Monaten
Hi Melissa, We appreciate your feedback and are thrilled to hear you're a happy customer! At WellnessLiving, we're committed to providing a user-friendly experience while offering robust features for your studio needs. WellnessLiving was built by our customers spreading the word, so as you mentioned please do recommend us to all your peers. Not sure if you know, but we have a partner program where we pay you every month for every customer that signs up. We even have some customers that get four-figure checks from us each month, and we would love to do that for you as well! Choosing us over competitors like Mindbody means getting the same great offerings at a more affordable price, without sacrificing quality or service. Our reliable platform, coupled with 24/7 customer support, sets us apart in the industry. We're delighted to have you on board and look forward to supporting your success every step of the way! Warm regards, Anthony S (Customer Advocate)
good software
Vorteile:
the custom app is great and customer service is outstanding
Nachteile:
some of the scheduling features are cumbersome and need improvement in addition to making changes to individual's accounts
Antwort von WellnessLiving Systems
vor 10 Monaten
Hey Katie, Thank you so much for taking the time to share your positive experience with WellnessLiving! We truly appreciate your kind words and are thrilled to hear that you've found our custom Achieve Client App to be a great asset. It's fantastic to know that it provides you with a seamless branded experience while streamlining your business operations. We also appreciate your feedback regarding some of the scheduling features. For any concerns or improvements you'd like to discuss further, please feel free to call and leave us a voicemail or send an email to support@wellnessliving.com with a detailed description of your experience. If you ever want to request enhancements, our Community Forum is a great place to connect with us. You can find it here: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving, and we look forward to continuing to support your business. Warm regards, Susan B. (Customer Advocate)
In Betracht gezogene Alternativen:
Expensive, Only for the big business
Kommentare: Not great. Not sure about the upgrades they did on their roadmap because it was cumbersome. Trying to cancel was impossible. Couldn't get an exit interview at a time that worked for me and when I could it was going to take over a half hour of sales tactics that I didn't have time for.
Vorteile:
Lots of reports. Clean looking. CRM is amazing and customizable.Shared accounts between family. Easy to link and move credits. Great for packages & series.
Nachteile:
Too big for a small business. Things didn't work right, like gift certificates. Screwed up every single time. There were some I couldn't find. I couldn't send anyone to purchase online. The search function contained a large number of filters but didn't seem to filter the results properly.Balances on accounts were sometimes difficult to manage. Getting answers from the online help database was ridiculous. You look for something and you have to filter through tons of articles that had nothing to do with the issues you were searching for. If you find what you are looking for, save it in a word doc because you will never find it again.
Antwort von WellnessLiving Systems
vor 12 Monaten
Hey Erica, Sorry to hear your experience wasn't as positive as we hoped. We want you to know, we genuinely appreciate your feedback and apologize for any challenges you've encountered during your time with WellnessLiving. Your input is crucial in helping us improve our services and user experience. We understand that using our software might seem overwhelming due to its extensive features, but rest assured that we have many small business customers who find value in customizing the platform to meet their specific needs. I understand how frustrating it can be when things don't go as expected, whether that's search functionality, gift certificates, account balances, or the usability of our Knowledge Base. Please know that our support teams are available around the clock to assist you with any issues or questions you may have with any of our features or tools, ensuring you receive the guidance and solutions you need to enhance your experience and get the most out of WellnessLiving. In addition, we regularly release upgrades and new features based on customer demands. To ensure you're fully informed and comfortable with these changes, we offer webinars and training sessions designed to walk you through each release with care. Our goal is to make your experience with WellnessLiving as smooth and beneficial as possible, and your feedback plays a crucial role in helping us achieve that aim. Regarding the cancellation process, we apologize for the inconvenience. While we're sorry to see you go, we genuinely wish you the very best in your future business endeavors. If you ever decide to give WellnessLiving another try or have any questions in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to assist you in any way we can. Warm regards, Daniel M. (Customer Advocate)
In Betracht gezogene Alternativen:
Support team review
Kommentare: Really helpful onboarding team and [sensitive content hidden] was really helpful with some finance issues.
Vorteile:
I like the support your receive and helpful staff
Nachteile:
Poor integration with Meta ads, not enough marketing & pixel integration to get smoother sales funnels
Antwort von WellnessLiving Systems
vor 4 Monaten
Hey Lara, Thank you for the fantastic feedback, and we’re thrilled that a referral led you to WellnessLiving. Our support team is proud to have streamlined your onboarding process, ensuring a smooth transition. Unlike Acuity Scheduling and Momence, WellnessLiving offers a comprehensive solution that improves all aspects of studio management. Our system supports flexible bookings and integrates advanced marketing tools to create efficient sales funnels that convert leads into loyal clients. We’re committed to providing a reliable, user-friendly, and cost-effective platform with 24/7 customer support, designed to help you attract, convert, and retain clients effectively. Thank you for choosing WellnessLiving. Best regards, Anthony S (Customer Advocate)
Trainer gets organized
Kommentare: I'm a personal trainer and i am hoping this product helps with my client retention and organizing client appointments better!
Vorteile:
i like how wellnessliving is organized and is pretty easy to use!
Nachteile:
Although i love this product, I had a hard time figuring it out at first, but now i totally understand how it works!
Antwort von WellnessLiving Systems
vor 3 Wochen
Hey Kimberly! Thank you for taking the time to share your experience with WellnessLiving! We’re thrilled to hear that you find our platform organized and easy to use. Your feedback is invaluable to us, and we’re glad to know that, despite some initial challenges, you’ve now mastered the system and are enjoying its benefits. We designed WellnessLiving with personal trainers like you in mind, ensuring it’s both user-friendly and powerful in helping manage client appointments and retention. We’re confident that as you continue to explore the features, WellnessLiving will exceed your expectations in helping you streamline your business. Our all-in-one solution is not only reliable and easy to navigate, but also offers 24/7 customer support to assist you every step of the way. Thank you for choosing WellnessLiving! We're here to support you as you grow your business and reach new heights. All the best, Anthony S.
In Betracht gezogene Alternativen:
Extremely unreliable and Very glitchy
Kommentare: My companies overall experience has been terrible. While there are some things we like about Wellness Living, the bad WAY outweighs the good. We have significant problems on a monthly basis. It is literally a thorn in my office managers and my staffs side. The whole point of going with a software like this was to make my life easier not worse. We've been using Wellness Living for 3 years now. I've stuck with it this long because it is such a massive undertaking to switch to a new system. We've put so much time and effort into moving to Wellness Living and we've tried to make it work for us and live with the unreliability. The issues we've had this week are the last straw though. We are actively looking for another company to switch to. I'm not looking forward to the massive undertaking it will be to switch to another company, but we just can't deal with how unreliable Wellness Living is anymore.
Vorteile:
I like the idea that it has the potential to streamline and consolidate a lot of moving parts that a business has into one place. Unfortunately it just isn't very good.
Nachteile:
I can't count the amount of hours my office manager has to spend "fixing" things gone wrong on a near weekly basis. The software is extremely glitchy. We have customers being charged for things without their consent even after we have canceled recurring memberships, etc. My staff absolutely hates the mobile app. It is not user friendly at all and constantly has glitches. Customer service is horrendous. When you finally get the opportunity to talk to a real person on the phone you are likely to get nowhere. If you are fortunate (which is rare) you may be able to get someone on the phone that you can actually verbally understand. When this rare thing happens, you can actually get some issues solved.
Antwort von WellnessLiving Systems
vor 2 Jahren
Hi Chris, I am so sorry this has been your experience. One of the things we focus on at WellnessLiving is the customer support, which is hugely important for anyone running their business through a software platform. If you've seen some of our other reviews, we're one of the top rated software providers not because things always go perfectly smooth but because we're all about supporting our customers and we don't quit until you have some great solutions. We actually encourage our customers to contact us any time they have a problem so we can provide assistance right away, often the fix is a setting in the software or in some cases it can be as simple as updating the user's device or web browser. I reviewed our records over the past year, unfortunately it seems we never heard from your business that you were having these issues but not to worry, we are committed to your success and I am fully available to help get you solutions right away. I left you a voicemail, if you could please call me back or alternatively respond on my email whenever you have some time and we can get on a call this week. Sarah M. (Customer Advocate)
Great All-in-One Software, Excellent Customer Service!
Kommentare: It has been fantastic. The customer service has been quick to respond to our needs.
Vorteile:
The scheduling and billing work exactly as needed. The fact that we can also do a lot of automated marketing is a major benefit. The software is highly versatile and can be suited to different business needs. The onboarding process was smoother than expected! Zapier and Mailchimp integrations are huge!
Nachteile:
sometimes it can be just a little bit slow, but it doesn't happen often. We also have a lot of data so it is understandable.
Antwort von WellnessLiving Systems
letztes Jahr
Hey Paolo, Thank you for taking the time to share your wonderful review of WellnessLiving on Capterra. We're thrilled to hear about your positive experience with our all-in-one software and the excellent customer service you've received. When it comes to switching from Mindbody, we're proud to be your choice for a music school-focused solution. Our onboarding team is dedicated to ensuring that your transition is as smooth as possible, and it's wonderful to hear that your onboarding experience exceeded expectations. While Mindbody has its limitations for your unique needs, WellnessLiving not only caters to music schools but also provides a robust suite of features to enhance your operations. It's fantastic to know that our scheduling and billing features meet your needs precisely, allowing you to save valuable time and reduce potential errors. We understand the importance of streamlining processes, and our integrations and automations, including Zapier and Mailchimp, are here to make your life easier. As one of our newest integrations, Zapier opens a world of endless possibilities of seamless automation and connectivity for you. Through a series of automated workflows called "Zaps," you're then able to connect to over 5,000 of the most popular work apps, including Mailchimp. It's truly a win-win for your music school! Paolo, we really value your understanding regarding the occasional speed issue, especially considering the volume of data you manage. Remember, your feedback helps us continually optimize our system for even better performance. We're thrilled to have you as part of the WellnessLiving community, and we're here to support your music school's unique requirements. Your choice to switch highlights our dedication to delivering top-notch customer service and tailored solutions. Our team is always just a message away, and we're committed to ensuring your experience remains fantastic. If you ever have more insights to share or any questions, please feel free to reach out. You can send us an email at support@wellnessliving.com or hop on our Community Forum: https://community.wellnessliving.com/page/home/ I'm confident you'll get the answers you're looking for in a timely manner. Again, thanks Paolo for choosing WellnessLiving, and here's to continued success for your music school! Warm regards, Quentin W. (Customer Advocate)
In Betracht gezogene Alternativen:
Endless Possibilities with Wellness Living Software for Studios
Kommentare: The onboarding process was fabulous! My dedicated specialist would find the answers to any questions I had. I also utilize the "help line" quite often and I'm always surprised by the quick response and level of concern from the agents who are on call.
Vorteile:
The ability to create classes, events, and appointments for my new yoga studio is the part of the software that I use the most. My clients can easily choose from purchase options and book a class from their phone or computer. I also enjoy the varying degree of permissions I can allow for instructors and future employees.
Nachteile:
When I create an Event, it seems like there are too many settings on the event set up page, and then the purchase option ticket that has to be created to go along with the event. Especially the purchasing rules and use of the early bird discount. Also, the Elevate Staff App does not always refresh class count numbers without a manual refresh from the instructors.
Antwort von WellnessLiving Systems
vor 8 Monaten
Hey Katie, Thank you for your wonderful review! We're truly appreciative of your kind words and thrilled to have you as part of our community. From creating classes and events to the seamless booking for your clients, we're delighted that you're enjoying our software for your yoga studio. We value your feedback on Event setup and purchasing rules; it helps us improve. Regarding the Elevate Staff App, our team is continually working to enhance its performance. Should you have questions or concerns, please reach out to support@wellnessliving.com, or leave a voicemail when you call, and our team will promptly assist you. We'd love your insights on our Community Forum, a place to share, ask questions, and influence our software's future. Check it out here: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, Katie! We're here to support you every step of the way and look forward to this journey together. Warm regards, Adam S. (Customer Advocate)
The Best Club Software!
Kommentare: New features are being added constantly. My favorite feature is the white label app as well as the email marketing. I have also loved my website which I just recently switched to wellness living. Everything is now seamless for my business.
Vorteile:
I have used several club management software systems over the last 15 years and wellness living exceeds all of them in every category! They continue to add value to their services! I love that they value my feedback and continue to make improvements and upgrades to their features. I could not be more thrilled with wellness living! The integration was seamless. I wish I had worked with wellness from the conception of my business.
Nachteile:
I do not have any complaints. Occasionally there is an issue that is not easily resolved which can be frustrating. However, support will stay in touch updating me on progress and drive to resolve.
Antwort von WellnessLiving Systems
vor 11 Monaten
Hey Lacey, Thank you so much for your wonderful review! We're absolutely thrilled to hear about your fantastic experience with our club management software. We're thrilled that you made the switch to WellnessLiving from Mindbody. It's wonderful to know that you find value in our software, competitive pricing, and excellent customer service. We're committed to keeping our software feature-rich and user-friendly to meet all your business needs. From website management with our Presence service to our automated email marketing and Premium Achieve Client App, it's fantastic to know that you find these features valuable in managing your business effectively. Your feedback means a lot to us, and we're delighted that you find WellnessLiving to be the best club software you've used over the years. Knowing that we exceed your expectations in every category is a tremendous compliment, and we're committed to maintaining the highest standard of service. We truly value your input, and it's fantastic to hear that you appreciate how we actively seek and implement user feedback to make continuous improvements and upgrades to our features. Your satisfaction is our top priority, we're always eager to hear from users like you about how we can enhance our software to better serve your needs. We highly encourage you to take full advantage of our Community Forum, where you can share your ideas and suggestions for new features. Check out the link here: https://community.wellnessliving.com/page/home/. We understand that occasional issues may arise, but rest assured, our support team is dedicated to resolving them promptly and effectively. Your patience and understanding are greatly appreciated as we work to provide you with the best experience. If you have any more questions or concerns, please don't hesitate to reach out at support@wellnessliving.com. You can also visit our Knowledge Base for even more guidance on specific features at: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Once again, thank you for choosing WellnessLiving, and we're honored to be a part of your business journey. We look forward to continuing to provide you with top-notch service and support. Best regards, Crystal W. (Customer Advocate)
One year with wellness living, so far …
Vorteile:
This scheduling tool is very user friendly and intuitive. There are multiple different ways to view the schedule and different ways to do the same thing which makes it easy for everyone to use.
Nachteile:
I’d like to offer hybrid (in person and virtual) classes that are under the same class. Right now we have to do two separate classes.
Antwort von WellnessLiving Systems
vor 11 Monaten
Hi Melissa, We truly appreciate your feedback about your experience with our platform. The fact that you find our scheduling tool user-friendly and intuitive is fantastic. You're absolutely right; we've designed it to offer multiple ways to view the schedule, making it convenient for both you and your team. Regarding your desire to offer hybrid classes (in-person and virtual) under the same class, I'm excited to share that you can achieve this with our FitLIVE and FitVID on Demand integration. FitLIVE allows you to livestream and record classes, while FitVID on Demand lets you create a video library of your classes for clients. This way, you can effortlessly combine in-person and virtual classes under the same class name, providing the ultimate flexibility for your clients. To set up hybrid classes that combine in-person and virtual sessions under the same class name, our Customer Solutions team is ready to assist you. You can reach out to them at support@wellnessliving.com to get the guidance you need and streamline the process of offering these classes. They will ensure you can maximize the benefits of our versatile scheduling system. Additionally, if you ever have more questions or need to explore any other features within our platform, remember that we have a wealth of resources available to you in our Knowledge Base and Community Forum. These platforms are filled with useful information to help answer any additional questions you might have about our software. I've included the links for each platform below. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing us, Melissa. We're looking forward to many more successful years of partnership with you. Warm regards, James J. (Customer Advocate)
Great for Newbies; Not Recommended for Switching
Kommentare: I've been disappointed overall. I had high hopes that switching for MindBody to Wellness Living would be a cost and hassle savings for us. It's neither. While my bookkeeper declares it's saving us money, I know there are countless and invaluable hours of my time not logged that I spend trying to troubleshoot and navigate this software. Training is insufficient for both onboarding and staff follow-up. The importing service is incomplete and resulted in me losing 5 years of detailed sales and attendance data, plus hundreds of class and event descriptions.
Vorteile:
The visual layout and function of this software is appealing and easy to read. The overall aesthetics are good. In our initial switch, the function for our clients to update their passwords was excellent and increased our initial participation. It is also fairly easy for new clients to use from our website.
Nachteile:
It is full of bugs and programming shortcomings. Servers are slow. Staff App is buggy and often inoperable. Credit card swiping feature on mobile devices is virtually non-functional. Sensitivity of the software on the "wrong" browser, wrong device, after updates, etc is frustrating. At least once a day I encounter a major function that isn't working. Returning clients have difficulty updating log-ins, staff has trouble navigating the schedules and filters and limitations, notification settings are so convoluted that clients and staff get spammed with useless auto-emails they don't need.
Antwort von WellnessLiving Systems
vor 5 Jahren
Thank you Neely for your feedback. We are pleased to hear that you find the software intuitive and easy to use not only for yourself but for your clients as well. We are however incredibly sorry to hear that you have encountered difficulty with the platform. Your feedback is vital to our growth and mutual success. Our number one goal is to ensure that yourself, your staff, and your clients are all getting the most out of the WellnessLiving platform. Neely, a customer support team member will reach out to you shortly to see how they can help. Our support agents are knowledgeable WellnessLiving experts that can help you to optimize your business with our software. Please also refer to the knowledge base day or night for a quick and informative solution! Also, we now have a community forum for our customers to voice their concerns and suggest improvements. We would really appreciate hearing from you there! Tony M. (WellnessLiving Customer Advocate)
A System with Great Potential
Kommentare: Use it every day and love it!
Vorteile:
I store my appointment details on my calendar, but I can’t keep track of them when I’m in a hurry. WellnessLiving is a lifesaver especially for people like me who need to be organized and reminded about my meetings. It contains a simple interface which is straightforward to use. The best part is I can actually book a lunch meeting while searching for a restaurant or location on Google. Our staff can check co-workers schedule and manage appointments simultaneously using this software. No need to pick up the phone or send an email to check if you’re available on that date.
Nachteile:
I was quite disappointed with the customer support. They were slow to respond and not knowledgeable about the software. They need to train them to be more equipped for troubleshooting concerns.
Antwort von WellnessLiving Systems
vor 5 Jahren
Thanks so much for taking the time to review! We're so glad to hear you think of WellnessLiving as a lifesaver and that you are using it every day and loving it! That is absolutely our goal when it comes to helping our customers achieve their highest level of success! We're also glad to hear you find our interface simple and effective when booking your appointments. We know that is vital when you are running a business and are busy yourself! I'm sorry to hear you had a disappointing experience with customer service, it is always our mandate to put our customers and their unique business needs first and we take pride in our level and speed of service and our knowledge about the product. If there are specific concerns about the software or issues that may arise, the fastest way to reach our Customer Excellence Team is to open a ticket in our Support Portal. We certainly hope you continue to love using the WellnessLiving software and feel confident in contacting us anytime for support.
The best gym software on the market. Support, functionality, and price to value are unrivaled.
Vorteile:
Systems: The ease of use, the customer/user experience, backend functionality, reporting functions, baked-in reports, WellnessLiving is exhaustive yet incredibly concise and simple to navigate. People: However, writing code and designing a slick user interface, is only one part of the equation. What really matters, are the people behind the software. From our first consultation call to the ongoing support, even well beyond our onboarding, the WL team has proven to be a valuable ally. Their staff's attention to detail, prompt follow through or follow up, allows us to focus on driving the business, instead of messing with software configuration. All in one methodology: We wanted a system that does not need (expensive) third-party software to be truly functional. In that regard, WL is unrivaled in that they allow us to run our CrossFit facility AND our Indoor Cycling Arena, both with asset booking, so we never oversell a class. Price point: We compared all major, and some smaller providers, and when we added it all up, no other system could offer us what WL offers, while maintaining a competitive price point. In summary: You have to find the best possible solution for your business. WL may very well be your ticket to have a back-office and front of the house ally, who allows you to manage your business. For us, after 10 years in business, we found the perfect solution!
Nachteile:
None. There are some weaknesses, which we brought to WL's attention, and our suggestions have been taken into a development log. We have access to the log and can observe the progress toward a solution. It's rather slick.
Antwort von WellnessLiving Systems
vor 7 Jahren
Hi Michael! Thanks so much for leaving your awesome review. At WellnessLiving, we know that customers like you need to be able to find everything you need in one place, whether you are booking assets, making a sale, reviewing reports, or anything else. That is why we work so hard to fulfill your every desire. We are so happy to hear that you have finally found a home with us and are proud to be your ally in business!
Wellness Living is a Great Tool for Building My Business
Kommentare: Overall, this software is 100% vital to the success of my yoga studio business, and I love it! Recently I also had a meeting with a business coach from Wellness Living who took time to go over many of the features with me so that I could better use Wellness Living to market my business, reach out to clients and increase engagement. This was so helpful!
Vorteile:
I find Wellness Living meets all of my business needs and easy to use, teach to others and customize/adapt as needed. If anything, Wellness Living offers even more features than I currently use. When I've needed tech support they have been helpful and easy to work with.
Nachteile:
There have been a few work-arounds needed, and from time to time, something hasn't worked as intended- that might be user error however!
Antwort von WellnessLiving Systems
vor 2 Jahren
Hey Andrea, Thanks for the amazing review! If our software is easy for you to use and it helps make your life easier as a business owner, then that makes us happy. Our co-founders Len and Sasha used to be Mindbody users at their own business, and it sort of had the opposite effect - there were issues, there wasn't much support, and the price kept going up! The problem was that there weren't any robust alternatives on the market, and that's how WellnessLiving was born. Over the years we've added a huge set of powerful features, we're continuing to enhance our software with each update release (based on what our customers have been requesting!) and most importantly, we operate with a complete emphasis on supporting our customers. We love helping businesses find amazing solutions for growing and enhancing their client experience, and we're glad you enjoyed working with our business coaches! Thank you for choosing WellnessLiving. Aiden P. (Customer Advocate)
Could not be happier
Kommentare: I was very nervous to switch software companies knowing what a large undertaking it may be, but it was extremely worth it! From the very beginning, I was completely supported from Wellness Living from sales to onboarding to account management. Since then, customer support has answered every question I have had, everyone is extremely knowledgeable and friendly, and the software is so easy to use both on the back end and for the client. I am SO happy I switched!!!!!
Vorteile:
I was very nervous to switch software companies knowing what a large undertaking it may be, but it was extremely worth it! From the very beginning, I was completely supported from Wellness Living from sales to onboarding to account management. Since then, customer support has answered every question I have had, everyone is extremely knowledgeable and friendly, and the software is so easy to use both on the back end and for the client. I am SO happy I switched!!!!!
Nachteile:
The only thing that took some getting used to for me was adding photos to marketing emails. I am used to it now, but you do have to jump through a few hoops to add your own photos. The auto marketing is amazing though.
Antwort von WellnessLiving Systems
vor 2 Jahren
Hey Kelly, Thank you for the awesome review! We're happy to hear you've had such a smooth transition to WellnessLiving from Mindbody. Our customers always tell us that it was nerve-racking at first, but the persistent support from their dedicated Onboarding Specialists addressed all their concerns and ensured the migration was a success. They are there for you every step of the way, from transferring all your data, to training you on the software, to helping you optimize your day-to-day. It's crucial that your transition is a smooth process since it requires you to trust us with your business to make sure everything goes as seamlessly as possible. Running a business is hard work, and we want to make sure we're doing everything we can to help you along the way! Again, thanks for the review, and we look forward to growing your business together! Aiden P. (Customer Advocate)
WellnessLiving Review
Kommentare: Overall, I like all of the features and I especially appreciate how affordable it is!
Vorteile:
I love the how usuer friendly most things are. I like the ability to quicky duplicate classes and purchase items. I like the ability to group members and to email/text members. It really is a one stop shop! I also love the reports!
Nachteile:
I feel that sometimes there are a few more steps then necessary. Things could me streamlined a bit. I also receive complaints about glitches and errors from my clients semi often, when they are trying to sign up for classes.
Antwort von WellnessLiving Systems
vor 2 Jahren
Thanks for the great review Shawn! WellnessLiving is easy enough for anyone to use, which is important especially if you have clients who have never used software before and you want it to be really easy for them to make their bookings and do their purchases, hassle-free. Because it's customizable you can tailor everything from booking policies, available purchase options and schedule visibility to your liking. And you can switch it all around down the line if you feel like making any changes! It's all easily done from Setup with one just login – no more need for seven different accounts with various tool platforms for emails or scheduling or payments. Everything you need to run you business, integrated all in one platform. That's why we're here! To help make your life easier as a business owner. Thank you for choosing WellnessLiving. Christopher R. (Customer Advocate)
Awful - All attempts to fix by management have been lackluster and ineffective.
Kommentare: None. Any perceived benefits from the clients side are MORE than eliminated by the fact that it forces a business owner to run blind.
Vorteile:
We changed to this software from Mindbody because it was, at first glance, much more intuitive and easy to use from our clients perspective.
Nachteile:
This software has completely put my business in the dark from an analytical standpoint. The reports are inconsistent, inaccurate, and unusable. For example, originally, they had no way of separating cash based or accrual based accounting, nor did they realize why this would be important. After explaining to their management team why a business might need to know this, they added a filter to a single report that allowed to view only cash reporting. This filter means this is the only truly accurate report and all other data compared to it is useless. Additionally, reports consistently return inconsistent data. A membership report run for a previous month will swing by 10-15% running the report from one day to the next, which should be impossible, as that month is ALREADY OVER and the data should be unchangeable. Apart from the horrifying inaccuracies in the data, even if it were accurate it would be nearly unusable in any helpful, decision making way. There's no way to compare one set of data to previous sets without recording it externally and doing the number crunching yourself. In an effort to extrapolate literally ANYTHING useful from this software, I've had to hire analytical accountants to manually sift through the available data, and create custom designed software, at great expense. The decision to move to this software may have been the biggest mistake my company has made in 5+ years.
Antwort von WellnessLiving Systems
vor 6 Jahren
Hi Matthew, I'm Lyndsay, one of the Customer Success Managers here at WellnessLiving. I'm really sorry to hear that you are having so many issues with your reporting. Please give us a call at 1 (888) 668-7728 and we'll get that straightened out for you in no time. Once we get your reports working for you, maybe you'd like to invite our CEO, Len Fridman to visit your location while on his tour of WellnessLiving Studios in your area? Check it out: ----> https://youtu.be/j8QCFI39_WA ----> https://youtu.be/RrjD7a_2G1A ----> https://youtu.be/Zevo4_c9hhc
WellnessLiving
Kommentare: In my overall experience with WellnessLiving, I found it to be a comprehensive and powerful solution for managing fitness and wellness businesses. The platform's wide range of features, from scheduling and client management to marketing tools, provided an all-in-one solution. The ability to streamline operations, engage with clients, and grow the business made WellnessLiving a valuable asset. With improved setup and customization options, WellnessLiving could further enhance its usability and appeal to businesses in the industry.
Vorteile:
One of the standout features I liked most about WellnessLiving was its comprehensive suite of tools for managing fitness and wellness businesses. From scheduling classes and appointments to handling client profiles and online bookings, WellnessLiving provided a robust platform that addressed various business needs. The integrated marketing features, such as email campaigns and customer engagement tools, were particularly valuable for promoting services and fostering client loyalty.
Nachteile:
One aspect that I found slightly challenging about WellnessLiving was the initial setup and customization process. While the platform offered extensive features, configuring them to fit specific business requirements could be time-consuming and required some technical expertise. Streamlining the setup process or providing more user-friendly customization options could improve the onboarding experience for new users.
Antwort von WellnessLiving Systems
letztes Jahr
Hi Piotr, Thank you so much for your amazing review! We're absolutely thrilled to hear that you've had a fantastic experience with our all-in-one system. Our software is designed with your needs in mind, offering a range of tools from automated marketing to scheduling and client management. These features are specifically crafted to make your life easier and save you valuable time, so you can focus on what really matters: growing your business. What makes our platform truly special is its flexibility. We understand that every business is unique, and our software can be fully configured to meet your specific needs. While it may require a little extra time and support to fully grasp how our software aligns with your business, we assure you that the results will be well worth it. We have every confidence that the effort you put into learning our system will pave the way for your success and enable your business to thrive in the competitive fitness landscape. It's no coincidence that our users have seen remarkable increases in retention rates, up to 30%! And remember, whenever you need assistance, our industry-leading team is here for you 24/7. Whether you need training or guidance, we're always ready to lend a helping hand. I've included a link to our Knowledge Base, where we have step-by-step documentation on how to best set up and utilize the software. Thank you for choosing WellnessLiving! Jack T. (Customer Advocate) https://www.wellnessliving.com/knowledge-sharing/knowledge-base/
Wellness Living has saved us tons of time and $$$!
Kommentare: We are keeping better track of our clients, able to offer memberships that are easy to sell and of high value to our members, all of which means higher revenue for us.
Vorteile:
The customer service is amazing. If I can someone answers 98% of the time. The staff is polite, helpful and really cares about solving problems.
Nachteile:
The only thing I wish is that we were charged in Canadian Dollors instead of USD.
Antwort von WellnessLiving Systems
letztes Jahr
Hey Jessie, Thank you for sharing your fantastic feedback. We're absolutely thrilled to hear about the positive impact our platform has had on your business. First and foremost, we're delighted that you've had such a great experience with our Customer Service Team. We pride ourselves on providing top-notch support, and it's heartening to know that you've found our team to be polite, helpful, and dedicated to solving any issues you encounter. Your satisfaction is of utmost importance to us. We understand your preference for being charged in Canadian Dollars, and we appreciate your feedback on this matter. We continually assess ways to enhance our billing processes, and your input is invaluable in this regard. It's fantastic to hear that WellnessLiving has helped you streamline your business operations. By keeping better track of your clients and offering easy-to-sell, high-value memberships, you've not only saved time and money but also increased your revenue. Your success is a testament to the power of our platform, and we're honored to be part of your journey. If you ever have more suggestions or questions, please don't hesitate to reach out at support@wellnessliving.com. We're here to support your business every step of the way. You can also visit one of our community-driven platforms to get the answers you're looking for. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, and we look forward to continuing to serve you. Warm regards, Sarah M. (Customer Advocate)
