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Über SmartFreight

SmartFreight® ist ein einfacherer Weg, um deine Versandanforderungen zu erfüllen. Verschaffe dir einen klaren Überblick über deine gesamte Fracht.

Erfahre mehr über SmartFreight

Vorteile:

Full option to maintain customers, rates and zones as a user or use Smartfreight support staff to do it for you.

Nachteile:

No native integration with our SAP system. Currently using software created by our SAP partner to interface with smartfreight.

Bewertungen zu SmartFreight

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,0
Funktionen
3,9
Preis-Leistungs-Verhältnis
3,9

Weiterempfehlungsquote

7,5/10

SmartFreight hat eine Gesamtbewertung von 4,1 von 5 Sternen basierend auf 82 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (82)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Großhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use multiple carrier software!

5,0 vor 6 Jahren

Kommentare: Makes our life easy!

Vorteile:

Easy to use and the support is great with any issues!

Nachteile:

No problems so far, any problems have been solved while on the phone or via remote support. No pushing of upgrades to more expensive versions to fix 'bugs'

Kane
Warehouse/Sales in Australien
Konsumgüter, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

SmartFreight Review

4,0 vor 5 Jahren

Kommentare: Smartfreight is a good way to link TOLL and TNT and other couriers together, and has made life easy to organise urgent con-notes to keep our customers happy. Have ever rarely had a system fault with SmartFreight.

Vorteile:

It was easy to convert over to and quick to create con-notes for orders.

Nachteile:

Sometimes getting help from customer service was difficult and would not call back.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bau, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Does most things well

3,0 vor 6 Jahren

Kommentare: Having gone from Smartfreight, to the sparkling lights of a popular freight broker, with their own software, we came back with our tail between our legs. The freight broker for all their promises of customer service and rapport with carriers, couldn't follow through and our customers were seriously impacted by the outcome.
Coming back to Smartfreight and trying to replicate all the bells and whistles (email notifications for clients of consignment status, reporting of delays) was mostly smooth. Its a work in progress making tweaks and requesting changes to fix the issues we encounter.
Overall, a pleasant experience if you're prepared to think outside the box to solve problems that you will face.

Vorteile:

Big # 1, has to be the convenience of creating all of our consignments for various carriers in the one software suite. For basic pc users in a warehouse, this can save a lot of confusion having everything look the same and all consignment information in the one place. 2) There can be a dizzying amount of options to configure the software to your liking.... alot of them extra paid features.

Nachteile:

1) Was not initially aware that our forwarders are charged a nominal amount, per manifest line for the privilege of having Smartfreight do their IT for them. Some carriers on-charge cost to us, some would absorb. 2) Careful when choosing a software like Smartfreight, that you don't assume it just does everything that your previous software offering did... check the new options as well as functions you take for granted. 3) Being that the software services so many carriers, simple options can be restricted and locked down, (creating extra work for the user), just because they are accounting for a different carrier that has that requirement.

Robert
Manager in Australien
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review

5,0 vor 5 Jahren

Vorteile:

Least cost routing

Nachteile:

No native integration with our SAP system. Currently using software created by our SAP partner to interface with smartfreight.

Antwort von Interactive Freight Systems

vor 5 Jahren

Thank you for the feedback

Phuong
Solutions Manager, Supply Chain Applications, Global IT in Australien
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Pandora review of Smart Freight

5,0 vor 5 Jahren

Kommentare: The technology and digital industry is moving fast and business applications such as their newly revamped SF One need to be agile and consumer focused to deliver innovation and quality solutions to meet the industries never ending demands.
The team at IFS are industry disruptors and my overall experience with them is quite simple.
Ask and they shall deliver.... Pandora as a business has gone to new heights due to the support and partnership of companies such as Smart Freight over the years and the journey that we have been on continues to grow each and every day.

Vorteile:

The SmartFreight® Enterprise solution has been an excellent multi-carrier transport application for PANDORA. The interface is user friendly and has liberated us from the confines and complexities of a single carrier provider. We’re now able to least-cost the routes with our chosen carriers to ensure we are implementing the most economic and cost-effective method of despatch. Through working with SmartFreight®, we have also delivered a high level of consumer experience by distributing automated ASN’s with a unique tracking link, so our customers can track and trace the real-time milestones of their parcels through a customised PANDORA Portal. Overall, we are extremely pleased with our strategic partnership with SmartFreight® and what we have already accomplished together between our organisations. SmartFreight® strives to deliver a customised solution to us and we are excited about the developments we have in-flight within the innovations space.

Nachteile:

Not applicable

Antwort von Interactive Freight Systems

vor 5 Jahren

Thanks for taking time to provide feedback

Andy
Operations Coordinator in Australien
Geschäftsbedarf & -einrichtung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Saved the day, many a time!

5,0 vor 6 Jahren

Kommentare: IFS SmartFreight has been a game-changer in our business.
Prior to using IFS SmartFreight, we didn't have any concrete way of searching past dispatches, unless we were sure which carrier we sent the goods on.
Since using IFS SmartFreight, we have been able to track and provide shipping info for many shipments that in the past would have been a nightmare to track.
Thanks for the awesome software... now go and sign up more carriers to utilize your online booking capabilities!

Vorteile:

The 2 best things about IFS SmartFreight are: - The ability to track and search all goods dispatched in the past - and you can search on almost any bit of information you have, be it connote number, reference, receiver, carrier, date; and... - the link with the online booking systems of various carriers (although I wish more carriers would utilize this), which enables online bookings to be made with several carriers, directly from IFS SmartFreight, without having to go to each individual carrier's website.

Nachteile:

The only issue I have with IFS SmartFreight is that it doesn't connect to the online booking for more carriers. I understand this isn't a direct issue with the software, but perhaps the company could market more to the carriers, to get more of them on board. The only other minor drawback is the dated appearance of the interface, but this isn't really an issue.

Daryl
Daryl
IT Integrator in Australien
Verifizierter Nutzer auf LinkedIn
Computer-Vernetzung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Incomplete Technical Support

2,0 vor 6 Jahren

Kommentare: Good, provided an automated freight documentation/tracking system.

Vorteile:

Good functionality, support was good despite clunky database server configuration.

Nachteile:

Unable to get documentation setting up the Smartfreight server:- customer support said it was "too complicated for the end user to do", or words to that effect. Hang on, I'm an IT Integrator and still wasn't able to get documentation on setting up Smartfreight server.

Eris
Eris
Managing Director in Australien
Verifizierter Nutzer auf LinkedIn
Großhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Time saving

4,0 vor 6 Jahren

Vorteile:

Quick tracking due to one source of connaotes and productivity due to interface with ERP. Decreased warehouse hours to the point customer service picks and packs.

Nachteile:

Buying Sticker is expensive and getting support for major work is difficult. Terminal service intergration was hard.

Antwort von Interactive Freight Systems

vor 6 Jahren

Hi Eris thanks for taking time to provide feedback

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Textilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy usability

4,0 vor 6 Jahren

Kommentare: We are able to integrate Smart Freight with our ERP system which work in huge advantage for us, since we do believe in automation and less manual intervention.

Vorteile:

Configuration freedom, most of the configuration you can set it up your self

Nachteile:

Some of the setting although small setting has to go to support to make changes.

Janelle
Janelle
Director in Australien
Verifizierter Nutzer auf LinkedIn
Großhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great company and solution

4,0 vor 6 Jahren

Kommentare: We have been able to successfully integrate Smartfreight with our ERP which has cut the keying of con note data out completely. This means we can focus on the job of picking and packing. Using the least cost module means each consignment is matched to the best value carrier for that area. Last year we took on a new large volume customer and we were able to scale easily because of Smartfreight.

Vorteile:

The company behind the software is committed to keep improving it. The system caters for Dangerous goods, and integration with our ERP.

Nachteile:

There are some limitations like any software, but these have been able to be worked around with the help of the Smartfreight team.

Shan
Managing Director in Australien
Logistik & Lieferkette, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

User Friendly Software.

3,0 vor 5 Jahren

Kommentare: Very collaborative and consultative approach to implementing the system.

Vorteile:

SmartFreight has facilitated us to despatch 2,000+ consignments in any given day across 25 clients, 6 facilities and 15 different carriers. It is simple for our users to use - my 13 year old has been working in the warehouse over school holidays and on day 2 he was despatching 200 orders per afternoon on the SmartFreight system.

Nachteile:

It's not so much what I like least, it's more around what I would like the software to be capable of doing based on what I have seen in the industry. We are looking for a truly integrated approach with our WMS to save double handling. Once we can achieve that we will be able to increase our output by another 5% with existing labour.

Antwort von Interactive Freight Systems

vor 5 Jahren

Thanks for taking time to provide a review

Brittany
Transport Support Officer in Australien
Transport/Güterfrachtverkehr/Schienenverkehr, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Smartfreight

3,0 vor 6 Jahren

Kommentare: We are creating consignment labels for our jobs, however due to the glitches we do get quite a few branches calling for assistance. It gets frustrating when IFS customer Support dont answer emails quick enough. Overall the program is OK and does get the job done.

Vorteile:

It is quite simple to use, easy to create consignment labels

Nachteile:

It has quite a few glitches that occur frequently

justin
operations in Australien
Chemikalien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

user friendly

4,0 vor 6 Jahren

Vorteile:

multiple staff can all use easily and dont have to be a genius to operate, simple product used daily to simplify objectives,

Nachteile:

nil , same as above, have tried other systems and its easier to navigate, others have multiple menus and a map is needed.

Antwort von Interactive Freight Systems

vor 6 Jahren

Hi Justin thank you for the positive feedback

Matt
National Sales Manager in Australien
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Useful

4,0 vor 6 Jahren

Vorteile:

Relatively simple system that is self explanatory, allowing adequate training in a matter of minutes.

Nachteile:

Ability to problem solve & get solutions for our individual requirements. Customer service support is lacking.

Antwort von Interactive Freight Systems

vor 6 Jahren

Hi Matt thank you for the feedback

martin
storeman / sales in Australien
Industrieautomation, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

simple and effective

4,0 vor 5 Jahren

Kommentare: all connotes made in one place, customer data base with all account numbers ready to go, very easy to search

Vorteile:

so simple to use and easy to modify customer base

Nachteile:

to be honest nothing, had no problems with this at all and i use multiple time a day

Michael
Warehouse Manager in Australien
Großhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Geoff Penney Qld

4,0 vor 5 Jahren

Kommentare: Helpful and quite easy to use once you are familiar with the product.

Vorteile:

Allows us to compare prices between various transport companies.

Nachteile:

The need to pay for updates each year for every transport company as they apply new fee charges.

kimberley
Warehouse Coordinator in USA
Baumaterial, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SmartFreight

5,0 vor 6 Jahren

Vorteile:

It is very easy to enter details on customer accounts and run reports.

Nachteile:

When manifesting at the end of the day it takes several takes for it to download- not sure if this is a SmartFreight issue or our network.

Melina
Customer Service Manager in Australien
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great

5,0 vor 5 Jahren

Kommentare: Saves time and money

Vorteile:

All the required information is easily accessible in 1 place

Nachteile:

Need to go into Connote Entry for multiple line items. Not enough lines for multiple line dispatch.

Antwort von Interactive Freight Systems

vor 5 Jahren

Thank you for the feedback

TONY
DISPATCH CLERK in Australien
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

DISPATCH REVIEW

5,0 vor 5 Jahren

Kommentare: Easy to work out the cubic measurement once you have entered the consignment note.

Vorteile:

Very easy to enter data for freight lines.

Nachteile:

Can not reprint labels if they are damaged after manifesting.

Antwort von Interactive Freight Systems

vor 5 Jahren

Thanks for the feedback

Paul
Operations Manager in Australien
Großhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Software, bad support

4,0 vor 5 Jahren

Vorteile:

It's quick, reliable, and easy to use...

Nachteile:

The support offered. I have to chase up support emails multiple times or they are just ignored.

Antwort von Interactive Freight Systems

vor 5 Jahren

Thank you for the feedback

Trish
Owner in Australien
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good

4,0 vor 5 Jahren

Kommentare: Great, quick and efficient

Vorteile:

Ease of use, and no downtime. Variety of freight companies covered.

Nachteile:

Label holder is cumbersome and outdated

Antwort von Interactive Freight Systems

vor 5 Jahren

Thanks for the feedback

Micarlie
Operations Co-ordinator in Australien
Großhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Works well

4,0 vor 6 Jahren

Kommentare: easy to use once you get the hang of it.

Vorteile:

It is easy to use and helps keep track of all freight that you send

Nachteile:

That it sometimes has a fit when consolidating freight

farrukh
Inventory Controller in Australien
Lagerung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

IFS REVIEW

5,0 vor 6 Jahren

Kommentare: Making a con note is much more easier with IFS

Vorteile:

Easy to use, search, Navigate, Print, Reports

Nachteile:

Search Receiving customer for address can be challenge

kim
warehouse supervisor in Australien
Lagerung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent

4,0 vor 6 Jahren

Kommentare: Quick and easy to use

Vorteile:

Cost analysis and very easy to use with cartons and weight

Nachteile:

cannot think of anything that we do not like

Glenn
CEO in Australien
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

A robust and powerful integrated Freight Platform

5,0 vor 8 Jahren

Kommentare: Our TOTECS Platform integrates with SmartFreight and our customers have been very pleased with the service. Other online freight solutions aggregate the carriers using bulk discount contracts but this creates a barrier for clients and blocks them from going straight to the freight company to resolve issues. SmartFreight maintains profiles for each carrier relationship and provides many options for electronically quoting and booking consignments which the clients manage in the SmartFreight software. The great news with SmartFreight is that our TOTECS eCommerce Platform can setup, quote and/or book freight consignments as part of the checkout process. SmartFreight manage the interfaces with a large range of carriers and alleviates the need for us to integrate to each one so its a big win for us. It's a win for our clients because they still keep their commercial relationships with each customer. SmartFreight is ideal for distributors of any kind who process many consignments across a range of carriers. The technology has been used by our clients for many years for offline order processing and we are thrilled that we can offer an integrated freight solution on TOTECS.

Antwort von Interactive Freight Systems

vor 8 Jahren

Great Integration with a great eCommerce Platform