BOSSDesk Erfahrungen

BossDesk is a good software for companies needing to manage their tickets

Vorteile:

Really enjoy the ease of use and creation of service items and workflow routing. You can build workflows from a lot of different ticket attributes which allows for lots of customization in specific ticket routing.

Nachteile:

During our business processes moving more towards ITIL guidelines, there wasn't a lot of ways for us to move our processes into more ITIL frameworks.

BOSSDesk a win/win cost effective service desk management system

Vorteile:

The ease of use on this application can not be stressed enough. After initial setup, the application can be as simple or complex as you need for a range of uses. The team at BOSS really strives to help you get your needed setup.

Nachteile:

The only flaws I have seen are occasionally having software or hardware system issues, however, BOSS support is quick to respond and usually resolves faster than any other software vendor I have dealt with.

Technology Specialist

Kommentare: It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

Thumbs UP for BOSSDesk

Kommentare: I've worked with service desk ticketing systems (7 ticketing systems) for over 20 years, and this is the best one.

Vorteile:

I love how easy it is to search closed tickets for information.

Nachteile:

At times it can be difficult to configure the filters.

Ease of use and flexibility.

Kommentare: Easy to use.
We love the plasticity of the product, allowing us to custom tailor it to our needs.

Vorteile:

What I like most is its ease of use. Being able to quickly find what I need and when I needed has been a game changer.

Nachteile:

Thinks I previously did not find on the software have been seen updated.

BOSSDesk, Nothing But Best

Kommentare: My overall experiences with BOSSDesk has been wonderful during the time. We didn't get an upgrade until the Summer of 2024. I am retiring and haven't had the chance to really work with BOSSDesk. The time I worked with this upgrade, it has been very good for our Municipal Government.

Vorteile:

This software helps the Service Desk to keep up the problems that the end users are having. It is equipped to run reports to keep up the problems that are occurring every cycle. It is storage software that keeps up with data when a user stated we didn't assist them and we have the information in the ticket on the steps with assisted with the user. I recommend this software to any company.

Nachteile:

There are nothing least about this software. I didn't stay longer enough to use the upgrade of this software.

Henry County BOC BOSSDesk Survey

Kommentare: They have exceptional customer service, are quick to respond, and overall extremely attentive.

Vorteile:

I am most impressed with the ability to handle change management processes.

Nachteile:

N/A. We have changes we need to make for ourselves to get full use of the BOSSDesk product.

Long Standing Satisfied Customer

Kommentare: I have used it for over 12 years at two different locations. My staff love it. I love it and the users seem to love it.

Vorteile:

Ease of use. ITIL Structure. Various modules. Customer Service.

Nachteile:

They haven't really delved into AI or Bots to provide voice responses when tickets are entered.

Great Product

Kommentare: Wonderful. We are able to track projects, task and inventory at ease.

Vorteile:

The ease of use and simplicity of the system.

Nachteile:

None, because the BOSS staff listen to the users' recommendations

BOSS Review

Vorteile:

Easy to use features. Easy to create tickets and select options needed.

Nachteile:

There is scope to improve report section. Should have option to quickly add your customized reports.

Customizable to Fit Your Needs

Vorteile:

The BOSS Support team has always listened to our feedback and implemented changes that we suggest, or found an existing feature that met our needs.

Nachteile:

The settings screen is a bit busy and it can be difficult to find certain configuration items.

BossDesk Review 11-2024

Vorteile:

Ease of install and configuration. Very versatile to match the needs of organization.

Nachteile:

None that I can think about at this time.

Keep your Help Desk in Order

Kommentare: Great team that is easy to contact.

Vorteile:

Ticketing system helps keep our chaos under control.

Nachteile:

Nothing. Any issues were quickly addressed and resolved.

Great software and outstanding customer support

Kommentare: The support team made our initial implementation a breeze. They're amazingly fast to get back to us if we encounter any issues. They're very professional and they always help us figure out solutions to anything we may throw at them.

Vorteile:

It's very easy to use and we can customize it to meed our daily needs

Nachteile:

Documentation could be a little better but they're working on it. They've also been releasing some helpful videos.

Great Customer Service

Kommentare: Overall I have been very satisfied with BOSS and would recommend it to other small to mid sized companies.

Vorteile:

BOSS has great customer service. Every time I have had an issue they resolve it quickly. Our account engineer also stays on top of informing us of updates and helps us implement them in very helpful and prompt ways.

Nachteile:

Their latest product has a few issues to still work through. AD integrated login wasn't included in the first several releases and that prevented us from updating. Although AD integrated login is now a part of the product, the lack of that feature made it feel like they pushed this version before it was really ready.

BOSSDesk

Kommentare: BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests. One of the easiest relationships we have with a vendor.

Vorteile:

The Company behind it. We have had this product for over 15 years. Any time we have a product need or suggestion we only have to reach out and they listen to our requests. Within a short period of time we find our request available in the product

Nachteile:

None so far, I have nothing to report in this field, but it is mandatory :/

BossDesk is really a good ticketing tool.

Kommentare: While talking about overall performance, Bossdesk is really a good ticketing tool. with some improvisations it could be the best solution.

Vorteile:

the alerts system is really good. The dashboard is adaptive. the overall performance of BossDesk is also good.

Nachteile:

The refresh problem is there. I find it little frustrating.

BOSSDesk ITSM Solution

Kommentare: Overall, BOSSDesk is good tool to manage tickets and multiple customers. SLA customisation is really handy.

Vorteile:

Ease of use and configuration. It is easy to manage tickets, users and agents in the solution.

Nachteile:

Support provided by the vendor is not up to the mark and requires improvement. Moreover certain features are missing/needs improvement. Reporting needs to be improved a lot as the reports are broken

The easiest system to setup based on your company needs

Vorteile:

I like the interaction you get with the software, the fact that you can customized the icons, and also the support you receive

Nachteile:

very basic input, needs more additions. for example project management, incident manage, and change management.

Long time BOSS user

Kommentare: I have been a BOSS user since the only product was DAIGwin. I have used the BOSS software at several locations and on several jobs. Each time I can honestly say that when an idea was presented from the user community, BOSS listened ad tried to implement the changes necessary to keep their software evolving.

Vorteile:

We implemented the helpdesk software several years ago. it has always been user friendly and the changes that have been made along the way have helped our organization.

Nachteile:

I am not sure that I have anything that I like least.

Support Needs

Vorteile:

This application is very intuitive and very customizable.

Nachteile:

The Role options, but those are currently being worked on to increase the flexibility in that feature.

Nice service

Vorteile:

When used correctly trends can be tracked.

Nachteile:

Not sure at this time. Maybe more user friendly

Awesome product and support staff.

Kommentare: We use this awesome product to manage our IT support processes to support all our employee needs.

Vorteile:

BOSS is comprehensive and suits our environment. We like it so much I wish our organization could use some of the features to replace functions but we are prohibited and must use our in house products. Support staff and development teams are very interactive and eager to and constantly improving the product.

Nachteile:

Nothing. I'm all in on this one. It is so diverse I don't think we will every utilize it all but who knows.

One of the Best Helpdesk and asset management software packages I've used

Kommentare: We have been a Boss customer for about a year and a half now. The software works as advertised and the Support for the product is phenomenal. No matter what we want or need changed or ask, it is promptly taken care of and handled with professionalism. I cant say enough about customer support as they are always responsive and open to new ideas and concepts on improving the product not just for us but all their customers. Our ideas and needs are always considered seriously and we have seen the product evolve and change to meet whatever needs we may have as well as anticipate future needs.

Vorteile:

Ease of use and customization

Nachteile:

Reporting is a little less than inspiring but has definitely improved and the new version coming looks much better in this regard

Reporting vise segregate an noticication

Vorteile:

Reporting wise it's best, more notification getting's.

Nachteile:

The android app should need to more user-friendly and file selection.