BOSSDesk Erfahrungen

BossDesk is a good software for companies needing to manage their tickets

Vorteile:

Really enjoy the ease of use and creation of service items and workflow routing. You can build workflows from a lot of different ticket attributes which allows for lots of customization in specific ticket routing.

Nachteile:

During our business processes moving more towards ITIL guidelines, there wasn't a lot of ways for us to move our processes into more ITIL frameworks.

BOSS Desk Review

Kommentare: It has been great overall the customer support is very responsive and they are very helpful

Vorteile:

I love the functionality of BOSS and having to have the flexibility to create your own work flows and service requests that are Taylor made for your organization

Nachteile:

It doesn’t have the HP warranty information

Long Standing Satisfied Customer

Kommentare: I have used it for over 12 years at two different locations. My staff love it. I love it and the users seem to love it.

Vorteile:

Ease of use. ITIL Structure. Various modules. Customer Service.

Nachteile:

They haven't really delved into AI or Bots to provide voice responses when tickets are entered.

Technology Specialist

Kommentare: It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

Great Product

Kommentare: Wonderful. We are able to track projects, task and inventory at ease.

Vorteile:

The ease of use and simplicity of the system.

Nachteile:

None, because the BOSS staff listen to the users' recommendations

A Great Product

Vorteile:

The Ease of use and the responsiveness of the support team.

Nachteile:

I really don't have anything bad to say about the software.

BOSSDesk a win/win cost effective service desk management system

Vorteile:

The ease of use on this application can not be stressed enough. After initial setup, the application can be as simple or complex as you need for a range of uses. The team at BOSS really strives to help you get your needed setup.

Nachteile:

The only flaws I have seen are occasionally having software or hardware system issues, however, BOSS support is quick to respond and usually resolves faster than any other software vendor I have dealt with.

Henry County BOC BOSSDesk Survey

Kommentare: They have exceptional customer service, are quick to respond, and overall extremely attentive.

Vorteile:

I am most impressed with the ability to handle change management processes.

Nachteile:

N/A. We have changes we need to make for ourselves to get full use of the BOSSDesk product.

BOSS Review

Vorteile:

Easy to use features. Easy to create tickets and select options needed.

Nachteile:

There is scope to improve report section. Should have option to quickly add your customized reports.

Great product for the price

Kommentare: Overall experience with the product and support team has been great.

Vorteile:

Easy and very customizable ticketing management options.

Nachteile:

It doesn't have direct integrations with a lot of windows management tools like ninja RMM.

BOSSDesk fills our needs

Vorteile:

Love the ticket structure. Tracking and archiving.

Nachteile:

Tracking of assets could be improved upon.

BossDesk Review 11-2024

Vorteile:

Ease of install and configuration. Very versatile to match the needs of organization.

Nachteile:

None that I can think about at this time.

Great software and outstanding customer support

Kommentare: The support team made our initial implementation a breeze. They're amazingly fast to get back to us if we encounter any issues. They're very professional and they always help us figure out solutions to anything we may throw at them.

Vorteile:

It's very easy to use and we can customize it to meed our daily needs

Nachteile:

Documentation could be a little better but they're working on it. They've also been releasing some helpful videos.

BOSSDesk is an intuitive and reliable Help Desk Ticketing tool.

Vorteile:

Some of the most impactful features are the Incident Management tools and Email Settings.

Nachteile:

My team is very happy and pleased with this software! We have no complaints. It's very useful as it helps us provide instant support to our users.

Boss Desk

Kommentare: From the time we started till now the company has been great to work with. I have even had the [SENSITIVE CONTENT] of the company reach out to me and ask how they were doing. They are very open to hearing from the customer and treat you like family.

Vorteile:

Bossdesk has helped us keep better track of our ticket system and other items. They are always evolving and are open to end user input.

Nachteile:

The only thing I can say that I don't like is that it is not free. But really the product is great.

Latest Version Soars!

Kommentare: BOSS is essential to helping our department work with customers and keep track of inventory and issues. With the latest update, a necessary but not efficient experience has become very speedy and we can flip through tickets and searches with ease

Vorteile:

Helpdesk ticket management allows us to assign and track individual and project tickets with ease Asset management and inventory help us to easily keep track of our inventory for ticket and audit purposes The latest version speeds the whole thing up so much more

Nachteile:

Older version was slow and flipping between pages took a long time

BOSSDesk is one of the best.

Kommentare: We have had great success with this product.

Vorteile:

Customer support is fantastic. They are quick and usually resolve issues very quickly.

Nachteile:

Nothing comes to mind with this with me not liking this product. All is great.

It is simple to place work orders and look at history by customer.

Vorteile:

Simplicity of submitting and reviewing work orders and queues, seeing subordinate work orders under master work orders

Nachteile:

Data Report building and lack of ease of customization without Administrative access, slowness of viewing different screens.

3+ Years and Counting Satisfied BOSS Customers

Vorteile:

In addition to being straightforward to use for both my staff and our users, The graphical interface is very intuitive and provides many features/functions to our organization. Probably most helpful is the ability to create and track service tickets all from emails. For those users who are a bit more saavy the web interface is great and provides a more robust experience. Lastly, customer support is great!

Nachteile:

Not too much in the complaint department. The software performs as you would expect and even has some additional bells and whistles that enhance the experience.

Excellent Software

Vorteile:

I like how easy this software is to use. Not only for the administrators, but the end users as well.

Nachteile:

I am currently satisfied with how the software is working, it has met our needs allowing the IT department to provide services to the other departments.

Products Capabilities

Kommentare: Make it easy for users to report their issues and no excuses from Helpdesk Support team because ticket can update anytime, anywhere .

Vorteile:

There are few features that I like, taking the possibility where I can customize most of the input in Service Catalogue by adding or removing and also the assets management tool which is very helpful for pulling reports.

Nachteile:

Not keeping customer update up coming features.

Decent Ticketing and Asset management system

Vorteile:

I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.

Nachteile:

I wish that it's speed was a little better, that might be partially due to the VM that it's on and I plan on bumping it up when I have resources available.

Best ITSM Platform for the pricing

Vorteile:

Ease of use, reporting, tickets routing, and escalation

Nachteile:

None of the features are irrelevant to me

BOSS Support Central

Kommentare: We began evaluating service desk solutions early in 2015. We reviewed options that were both on-premise and cloud-based, systems designed for large organizations and small ones, web-based vs. Windows, different levels of automation and reporting, and much more. In the end, BOSS Solutions was the clear winner for us. As we progressed with our testing, their development team worked very closely with our staff to further customize the product for us and our unique needs. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. We have been using Support Central for almost 1 year and are very pleased. I can highly recommend them as a top-notch service desk solution provider.

Vorteile:

Very flexible. Easy to use interface. Scalable. BOSS worked with us to customize it for our needs.

Nachteile:

We had to create a few reports on our own, but that will be true with any system.

Great!!!

Kommentare: Inventory Management

Vorteile:

The software is customer and user friendly and love the fact that custom fields can be added. I would recommend BOSS software to any business or local government that need to gain control of managing tickets and managing their inventory.

Nachteile:

Routing rules for groups and teams take time to learn. The need to fully understand BOSS and how to utilize the software for reports etc. need to be more hands on.