Chatra Erfahrungen

Office mesaging made simple and efficient.

Kommentare: One of the best chat app for office and I would recommend this to my friends and previous workmates working on other companies. Very well made and makes our job communication easier.

Vorteile:

I really like that this chat app for our office is simple to use yet packed with features that are really useful and effective for making our work efficient.

Nachteile:

I don't see anything that I would hate on this app. It's just perfect as it is and I hope that the developers maintain on doing a great job on this app.

Very good chat solution

Kommentare: It was really good, only used he paid version during the trial period but then I kept using the free version,

Vorteile:

They have a free version of the software that has enough functionality to allow a SMB to use it on their site to do customer support. Really easy to integrate through Google Tag manager making it simple even if you don't have technical knowledge. Also allows you to setup business hours and then has a log. Also it has a mobile app.

Nachteile:

On the free version only one user is allowed at the same time and also it lack a lot of integrations with other tools. In the case they leave you missed messages the interface could be better.

REVIEW CHATRA italy

Vorteile:

we have tried to use thi application,it's very nice to create faces of teammates

Nachteile:

quiete difficult to interface with our software

Chatra helps you connect with buyers

Vorteile:

I've tried lots of chat systems for our website and client websites. Chatra is perfect for Shopify stores and makes it so easy to respond to questions. The free version is great for most small businesses but if you get the paid you can actually be more strategic. I also love that it has desktop notifications.

Nachteile:

I had issues with my login and connections to shopify and somehow had two accounts setup. If you run multiple stores it can be confusing as it auto logs in. Once it was cleared up it worked fine.

Excellent chat for your startup !

Kommentare: A good chat for our startup at good price!

Vorteile:

Is very fast, easy to use and the managing dashboard is really good. We have been using it for almost 2 years. Also, it works perfectly on mobile which is good for our business and our users. The customer support also is very responsive. We feel like is a team working really hard on improve every month the product.

Nachteile:

The API could be a little bit better. They should let technological teams mold better the size of the things or customize some stuff. They also should offer different plan prices.

Great To Have But

Kommentare: Chatra helps me to communicate with my customers on the spot. Sometimes that results in sales, but usually, for me, it gives me the ability to build a rapport with my customers by being there and giving info when they need it.

Vorteile:

I like that the software allows you to integrate with Shopify and Facebook Messenger. The integrations allow me to be able to see the pages that my customers are exploring in my online shop and be proactive with a chat to offer help if the customer appears to be stuck. It also gives me the ability to see which blog post the customer is reading and offer to answer any questions.

Nachteile:

The operations were a little confusing. I wasn't quite sure if the cost for Pro was for an admin and one agent or if the admin was the one agent. There are additional charges for more than one agent, but the platform was not very clear about whether the 1 agent included, was for an agent outside of the admin. It was a bit annoying.

A great Chat tool for Startups and small companies

Kommentare: If you´re a startup or small company looking to provide a great customer service without wanting to pay ridiculous fees like Intercom, this is the way to go.

Vorteile:

Plenty of functionalities at a very good value. Probably the best value in the market. It has enough intelligence for our customer service to be world class

Nachteile:

Maybe not having as many integrations and services like Intercom would have but I guess the price difference very well makes up for it

Chatra: The next big thing for Visitor tracking

Vorteile:

Best alternative tool when you are not able to attend them It's a technology helps communicate with the customers and get some basic questions answered for them

Nachteile:

Machine learning needs to be developed to understand some customised or surprise questions from customers

Effective Livechat tool for your website

Kommentare: Overall it is a nice to to chat with your website visitors and to track their presence.

Vorteile:

It has has a free version and also it offers 10 days free trials for paid versions. Paid version are also very economical. You can chat with your website visitors with this tool. Also the best thing about it is that it connects you with customers through your email and facebook as well.

Nachteile:

They need to improve on their customer support responsiveness and also they could ad some more feature to their free version as well.

User-friendly livechat!

Kommentare: Exceptional, our customer service would be remiss without it.

Vorteile:

I run a small business, and Chatra's free plan was a perfect fit for us. On the free plan, it only offers a single agent for customer chats but this has been more than enough for us. The chat interface is clean and consistent with the design of our website. And I find the ability to reply to customers on any platform and easily add new users to our email list really helpful.

Nachteile:

I can't think of anything at the moment.

Tested 20+ Chat Systems - Chatra Ranks #1 For Our Agency & Clients!

Kommentare: I've tested many systems out from CRMs, Inventory Management, Marketing Automation, etc. When I found Chatra It seemed like a copycat(ish) of Intercom.io' design. But once I gave them a shot it was so much more! #1 Reason this is a must have is because Chatra has brought our engaged customers from one every once in awhile (something like 1-2 per week if we were lucky) to 2-5 per day. That might not seem like much to some companies but we sell high dollar packages and subscriptions so the ROI is huge. There is just something about the way it is presented and the customers react to it. If you use something that is traditional then customers don't even see it anymore. Some other chat systems I FULLY tested and in some cases signed up for and used full time:
- Intercom.io
- LiveChat Inc
- Drift
- Zopim
- Happy Fox
- Tidio
- Pure Chat
- and many more! Here is what I like:
- My team can see everything and take on chats and transfer them super easy.
- Multiple team members can chat with a client at one time making a group chat easy and it feels right.
- The customers actually leave their info unlike other systems. Customers never wanted to leave their info in other systems we used but when we added Chatra to our site customers actually add the info in so we can continue the conversation by email and know who they are.
- Presentation is amazing to the client and feels natural.
- We can pick up chat from the chat app or from our email box. This is really nice because that works with our CRM too.
- Since the presentation is so well implemented the customer is not expecting an instant reply. We have used other systems that have similar functionality but people would be upset thinking that we were right there. Who I think this is for: If you are busy and don't want to worry about being at your computer when your live chat is visible or deal with being "Offline". This allows you to always be online but if you are not right there then the customer knows you will be back shortly to pick up the conversation by email or on the website depending where they are. This is amazing for us because we are not big enough to have someone watching the chat box all day, we cannot worry about leaving our computer at a moments notice and having upset customers. What I don't like: Integrations are sparse and I hope they come up with a Zapier connection or more support for Zapier specific webhooks format so we can structure the data is a better way.

Chatra features have helped connect our customers with our store

Kommentare: My experience has been nothing but positive. I feel fortunate to have found and installed Chatra and can't imagine getting by without it

Vorteile:

I loved all of the free trial features I had access to initially and feel that they are certainly worthwhile. Using the free plan, I miss having access to all of the data on our site's visitors at my fingertips but we benefit significantly nonetheless. I am still excited about the improved accessibility that our customers and visitors to our site feel thanks to Chatra. Our webstore caters to a personalized experience and authentic connections between our store's services and our customers. I found it easy to install and have had a seamless experience ever since. The auto-responses are totally customizable which I appreciate and I really find the setting of store hours to be helpful as well.

Nachteile:

i wish all of the features were free but of course that is unrealistic and certainly the developers of this great product deserve to be compensated for their hard work!

fantastic online business help

Kommentare: It really helped with the customer communication, I always think that if you have a doubt with something regarding the understanding of the features on a website, the customer might give up very fast, because it takes too much time to go to your email and send a​ message and then wait to get an answer, with Chatra this problem is solved, people/consumers can get real-time answers to their question while being on the website, it made indirectly things better for my business by making things easier for my customers

Vorteile:

I really like how easy and pleasant it is to be used, the platform design is very modern and clean, and it integrates well with the desktop application. Another thing that I really like is that you can also create​ automated messages based on the different situation, therefore it is very flexible and helps in any kind of situation the users.

Nachteile:

There is not really something that I don't like, it just can get a bit costly if you need more than one online agents, but there are pretty flexible options, even the free one is already quite convenient.

Chatra is a SUPER simple but basic tool that worked great for a small organization

Vorteile:

Chatra was one of the easiest support tools I've used, and it works well for a small team. The only reason my team decided to stop using the tool is because it is purely a chat tool and does not offer after hours ticketing.

Nachteile:

One thing that made Chatra frustrating is that when there was a missed chat, it auto forwarded to my email address and not the email of the agent assisting with the request.

Highly Recommend!

Vorteile:

Chatra has an easy to use intuitive user design and their client support is amazing as well. Implementing this was also a piece of cake. Users are saying they are very happy with the change.

Nachteile:

There isnt much bad I can say about Chatra. We have no issues using the program at all

Chatra is Great for Small Business Use

Kommentare: With many similar products available to choose from, I had to focus on a few points that I felt were important to me and my business. First, was the ability to engage in more then one chat at a time on the free package. I wanted the ability to deliver a first class service through a chat facility, and I felt that not being able to respond to more than one person at a time would mean that I could never really deliver a top response time. Chatra was the only one I could find that offered multiple simultaneous chats on their free package after their trial period ran out. This is so that if ever my paid subscription lapsed then my client help services wouldn't be affected. Second, time is precious for entrepreneurs like myself, so the quicker we can learn something new the better. I found the Chatra management interface extremely intuitive with plenty of good & clear help guides. To 'test' the chat interface before making it live on my company's website, I contacted Chatra through their own help chat box. I was pleasantly surprised at the speed of their response and the professionalism of their replies. Following that chat test, I went live with Chatra for my business and never looked back. Since going live, I've had plenty of fantastic conversations with potential & existing clients and they always pleased with the speed of answers and ease of speaking to us than had they had contacted us via e-mail. I highly recommend them for anyone considering to add such an application to their website.

Vorteile:

Simplicity of use for myself and the people contacting me.

Nachteile:

None that I can think of - it ticks all of my current requirements.

Easy - and perfect for our needs

Kommentare: We have used Chatra for several months, and find it easy and perfect for our needs. We looked into several solutions, but most of them tried to be so... everything... that they were just complicated, expensive and difficult to apply to our small company. Chatra lets us chat with customers and/or follow up with e-mail later - exactly what we need - and it has definitely increased sales. With saved replies and the ability to see where the customer is surfing, we can respond in a timely and relevant fashion.

Vorteile:

Ease of use.

Nachteile:

Not always sure who receives the chats... or how new chats are allocated between online staff.

Chatra Review

Vorteile:

Its very easy to use and the user interface is pretty awesome and also there app allows you to use their service on the go. Customer support is also quite good.

Nachteile:

Limited payment options should add more payment options.

Great live chat!

Vorteile:

We utilize chatra sometimes in our office, we like to switch it up. Chatra is relatively newer but a lot of engineers in our university office utilize it for communication and find it easy and efficient! I personally find it easy and intuitive as well.

Nachteile:

We enjoy chatra, it's great software to use and have in big offices!

Great any scale of companies wanting to be readily in chat contact with their customers.

Vorteile:

The developers/customer support team behind Chatra are wonderfully responsive and seem to genuinely love their software. It goes a long way to explain why the software is well designed, and seamless to use. Implementation is painless and the customer experience is as straight-forward as it could be. Would recommend Chatra for any small business enterprises, and even larger enterprises. The point is that it'll work as a chat solution for any business needs.

Nachteile:

There isn't anything that comes top of mind as needing to be improved on.

Chat your own way to success

Kommentare: I have a website where I sell various merchandise to customers, my traditional way of chatting with the customer is linking my business WhatsApp on the web, after a while I get overwhelmed by the messages. And then my colleague recommends me this app and it's getting the job done quick and simple.

Vorteile:

It's has a free version which surprisingly good, Web integration is so easy and quick, It's come up on all platform Mac, Windows, Web-Based, IoS and Android. Clean and Interesting looking User Interface.

Nachteile:

Expensive if you have more that one agent to handle the customer care, no possible way to archive the message, I wish the free version can be used indefinitely

The best chat system I know

Kommentare: Installing Chatra on our website has not only changed the way we directly communicate with the users of our website, but also our approach to user research and email collection.
It's obviously great to be available for our users at any moment to help them find a better way to send money abroad or to answer any questions they could have on a money transfer provider, but we also use Chatra pro-actively to ask targeted questions to users matching certain criteria. When we launch a new feature on our comparison platform for example, we'll start a chat with the users using it for the first time to ask them if everything make sense to them.
Even when we're not online on the chat, we configured offline messages in Chatra which help us collect emails of potential leads.
Thanks to Chatra's flexible API, the app is well integrated with our analytics and support software. The chat is now definitively a key part of the user journey of many of our users.

Best Chat Plug-In

Kommentare: From the very first day I installed Chatra, it simply worked! We started to receive chats from customers on our website, and our customers really appreciate receiving instant answers to their questions.

Vorteile:

The many features, and ease of set-up and use.

Nachteile:

Can't think of a single bad thing to say.

Best Chat App Around!

Kommentare: Chatra was a simple install and very easy to customize to match our theme. Best of all, it converts 99% of our (chat) visitors into customers. When a visitor can chat directly and instantly with us about a question, it's an opportunity for us to meet their needs in real time. They are more confident doing business with us because there is a level of trust they experience while speaking with someone directly. To be able to see what user is typing before they hit send, helps us to respond quickly and efficiently. We love the fact that it works just as well on mobile, and we can answer questions on the go! The personal service we receive from Yaakov is exceptional. Highly recommend!

Chatra Can Help Any Business Improve Their Customer Service

Kommentare: Overall Chatra has been a pleasant experience. I personally have not had to pay for this service so it may be different if you have to pay out of your own pocket to use it. You should compare with other software if you are not sure about Chatra, but you can try it for free if you go to their website.

Vorteile:

Chatra is simple to use and makes customer support very easy. If you want the customers visiting your website to have proper guidance, you should try Chatra. The capabilities of this software far exceed any other like it and you can get started for free! It's free to get started so the least you can do is check out their website.

Nachteile:

There are some services that you have to pay for but, like stated above, you can get started for free. Since Chatra has so many features, it can be a little overwhelming at first. But once you figure out how to navigate the software, it makes everything much easier.