Very good chat solution

Bewertet am 6.11.2018
Pedro G.
Senior Global Digital & eCommerce Manager
Konsumgüter, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It was really good, only used he paid version during the trial period but then I kept using the free version,

Vorteile: They have a free version of the software that has enough functionality to allow a SMB to use it on their site to do customer support. Really easy to integrate through Google Tag manager making it simple even if you don't have technical knowledge. Also allows you to setup business hours and then has a log. Also it has a mobile app.

Nachteile: On the free version only one user is allowed at the same time and also it lack a lot of integrations with other tools. In the case they leave you missed messages the interface could be better.

Antwort des Softwareanbieters

von Chatra an 13.11.2018

Thanks for the feedback, Pedro!

Company chats made easy!

Bewertet am 5.12.2019
Capri S.
Accounting
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent - communication is easy as well as getting work done!

Vorteile: Very easy to communicate with our office instead of picking up the phone and calling each other, we can just send instant messages.

Nachteile: Nothing at all. This software makes it very easy to be in touch with coworkers without having to leave your desk.

My favorite chat client by far!

Bewertet am 30.10.2019
Kimberly F.
owner
Fotografie, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I love that I can see what a customer is ordering prior to the order as well as answer any questions they have.

Vorteile: I use Chatra on my main website for all of my chat needs! I love the ease of use as well as how professional it looks on my site

Nachteile: I don't really have anything negative to say about this product, it satisfies all of my website needs.

All-in one chat engine for solo or team.

Bewertet am 27.3.2019
Debjit B.
Freelancer
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
3/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I love the simplicity and integration capibility. Just add the code to footer and thats it now my site has a live chat. Free forever helps me to try their service and it really good chat engine,

Vorteile: I love the simple arrangement of it. Register login and start using the software. Just paste and use it any of your website. No need to validate and less hassle. I love the forever free plan for one persoion free chat enable. Lots of my customer just need one agent to use be used with their site. This just solve lots of my problem. Sometime app stops working but the app is simple and update fast. There is kind of delay to reply but it is not that much. Awesome and very good featured chat engine

Nachteile: The chat is laggy and takes some time to update. The app when using with VPN is really takes time to show online and chat update.

Antwort des Softwareanbieters

von Chatra an 2.4.2019

Thanks for the review, Debjit! As for the chat being "laggy", could you send us more details to support@chatra.io?

Great for Small Businesses

Bewertet am 21.12.2019
Verifizierter Rezensent
Breakpack Orderfiller
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This has been a great live chat option for us as a smaller business, giving us the features we need while being affordable enough for us to justify the expense.

Vorteile: The free trial includes full functionality, so you can test the full version of the product for a while before you have to commit to buying it. The alerts it sends when a message comes in are nice, so you don't have to keep the browser window or the app open constantly.

Nachteile: There's not really anything negative to say about it. It crashed once or twice while I was using it, but that has not been a recurring issue (it's been working just fine since).

good software

Bewertet am 21.9.2019
Luis L.
Soporte Tecnico
Computer-Software, 10.001+ Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: the software has geo targeting and proactive chat. For my business is very importan offline form of the chatra

Vorteile: is fully functional, the aplication is very good, you can sends phone alerts when the converstation is started, works very fast.

Nachteile: i would like to test the version full to check all the features. i don´t access to the version full.

awesome source for companies!

Bewertet am 16.11.2019
Sebastian C.
Captain
Einzelhandel, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I will always use this application and refer it to anyone who'll listen!

Vorteile: This a new tool I've been idolizing it is everything i need for my website to help customers navigate threw it live if there having troubles.

Nachteile: No downsides for me i honestly can say that I've gotten zero problems with this software i love love love it.

Engage instantly with your customers!

Bewertet am 4.12.2019
Larissa E.
Administration
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It is so important to be available as soon as your customers have a question or need you for something and Chatra helps allow us to be there for them and make more sales!

Vorteile: It is so important to engage with customers as soon as they're ready to buy or you will probably lose that sale! I love that we can engage with our customers in a fast and efficient way! Timely responses are so important.

Nachteile: I really have no complaints with Chatra. It was very easy to set up and use and is so important for our website and business.

A Customer Service Solution

Bewertet am 31.12.2019
Michael G.
Product Director
Internet, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Chatra has been a useful resource in streamlining customer interaction via our websites.

Vorteile: We use Chatra for customer service on some of our sites so that customers can easily engage (via chat) with a CSR. This makes customer service a lot more efficient. Chatra easily embeds into sites and has rarely ever glitched.

Nachteile: It costs money, which can be said about most products. It does most everything you ever want in a chat platform like this. Perhaps some day Google will provide a competitor like they do with forms.

Great customer service tool

Bewertet am 5.12.2019
Verifizierter Rezensent
Realtor
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: In a world of constant gratification and customer is king mentality, this product allows a company to reply, attend to, and problem solve immediately.

Vorteile: An online messenger service that keeps a company in close contact with their customers can only create a better team feeling and overall customer satisfaction.

Nachteile: I have only been using this product for a few short months and only have good things to say about my use with the tool.

Tested 20+ Chat Systems - Chatra Ranks #1 For Our Agency & Clients!

Bewertet am 17.11.2016
Daniel E.
Owner
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've tested many systems out from CRMs, Inventory Management, Marketing Automation, etc. When I found Chatra It seemed like a copycat(ish) of Intercom.io' design. But once I gave them a shot it was so much more! #1 Reason this is a must have is because Chatra has brought our engaged customers from one every once in awhile (something like 1-2 per week if we were lucky) to 2-5 per day. That might not seem like much to some companies but we sell high dollar packages and subscriptions so the ROI is huge. There is just something about the way it is presented and the customers react to it. If you use something that is traditional then customers don't even see it anymore. Some other chat systems I FULLY tested and in some cases signed up for and used full time:
- Intercom.io
- LiveChat Inc
- Drift
- Zopim
- Happy Fox
- Tidio
- Pure Chat
- and many more!
Here is what I like:
- My team can see everything and take on chats and transfer them super easy.
- Multiple team members can chat with a client at one time making a group chat easy and it feels right.
- The customers actually leave their info unlike other systems. Customers never wanted to leave their info in other systems we used but when we added Chatra to our site customers actually add the info in so we can continue the conversation by email and know who they are.
- Presentation is amazing to the client and feels natural.
- We can pick up chat from the chat app or from our email box. This is really nice because that works with our CRM too.
- Since the presentation is so well implemented the customer is not expecting an instant reply. We have used other systems that have similar functionality but people would be upset thinking that we were right there.
Who I think this is for: If you are busy and don't want to worry about being at your computer when your live chat is visible or deal with being "Offline". This allows you to always be online but if you are not right there then the customer knows you will be back shortly to pick up the conversation by email or on the website depending where they are. This is amazing for us because we are not big enough to have someone watching the chat box all day, we cannot worry about leaving our computer at a moments notice and having upset customers. What I don't like: Integrations are sparse and I hope they come up with a Zapier connection or more support for Zapier specific webhooks format so we can structure the data is a better way.

Antwort des Softwareanbieters

von Chatra an 17.11.2016

Thanks for the feedback, Daniel! We plan to add Zapier integration in the future (but there's no ETA yet, unfortunately), so stay tuned!

Great customer chat software with equally outstanding App

Bewertet am 21.6.2019
Sheldon S.
Website developer and English language teacher
E-Learning, Selbstständig
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This is the perfect software for chatting to customers. If you want more features, the paid subscription is great, but if you just want the basics, the free option works a treat.

Vorteile: This software is great if you are starting out small, since the free package (which I'm using) is fully functional and serves all live chatting needs. The App is also great and sends phone alerts when a conversation is started, meaning you don't need to stay logged in on a browser the whole time. I live and work in China and a perennial problem here is the great firewall of China (all things Google are a no-no) but it works super-fast here because there are no calls to googleapis (for JavaScript files), the downfall of many websites and software products. The emailed transcript of conversations is also a nice feature (though I believe standard, for this type of software). The company is also not pushy, so while there are occasional emails about the product and services, they are not bombarding you with emails to upgrade to a paid or more expensive option.

Nachteile: There isn't really anything I dislike about the software. The only thing is maybe the free trial, which gives you full functionality (useful for trying), so if you are going for a free or lower tier subscription, you might get attached to some features which later disappear.

Chatra features have helped connect our customers with our store

Bewertet am 27.6.2019
Brenda J.
Owner & Business Manager
Bildende Kunst, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My experience has been nothing but positive. I feel fortunate to have found and installed Chatra and can't imagine getting by without it

Vorteile: I loved all of the free trial features I had access to initially and feel that they are certainly worthwhile. Using the free plan, I miss having access to all of the data on our site's visitors at my fingertips but we benefit significantly nonetheless. I am still excited about the improved accessibility that our customers and visitors to our site feel thanks to Chatra. Our webstore caters to a personalized experience and authentic connections between our store's services and our customers. I found it easy to install and have had a seamless experience ever since. The auto-responses are totally customizable which I appreciate and I really find the setting of store hours to be helpful as well.

Nachteile: i wish all of the features were free but of course that is unrealistic and certainly the developers of this great product deserve to be compensated for their hard work!

Chatra is my go-to recommendation

Bewertet am 21.6.2019
Zax D.
Owner
Unterhaltung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've been an Adobe partner designing and building software for over 20 years. I'm very picky about how software works and feels, but I can't think of one bad thing about Chatra. The experience to the user is very transparent. It stays out of their way until they need help, then it's right there waiting. I can use it to help with conversions. I can use it to help debug problems. I can turn features on and off without programming. It's well-executed, well-designed and support has been very helpful and intelligent. It's also incredibly affordable. I highly recommend it.

Vorteile: Very easy to add to site. Makes it a lot easier to give customers a personal touch with a small staff. Captures user details that makes debugging problems faster, especially when the problems are only happening on specific devices.

Nachteile: Believe it or not, I can't think of anything I don't like.

We love chatting with Chatra!

Bewertet am 5.12.2018
Verifizierter Rezensent
Customer Service Representative
Eventservice, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Chat has really helped us be more available to customers without always having to be tied up on the phone. We love it!

Vorteile: Our support team has loved having a chat option in our software. It has cut down a lot on the phone calls we receive and it helps us answer our customers' questions immediately, with the option to ask questions and follow up as necessary. Our customers have also expressed that they really like having the chat feature on our website. We can have multiple team members available at one time, have chats assigned to different chat teams or have different tags depending on where the chat originated in our system. It has been great!

Nachteile: The only think I can think of is that it sometimes crashes (using the browser version).

Antwort des Softwareanbieters

von Chatra an 7.12.2018

Thank you!

Turned out to be the best option for small online shop project

Bewertet am 13.7.2018
Verifizierter Rezensent
Lead Software Test Automation Engineer
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Our raw estimate is that we increased sales up to 30% thanks to clients appreciation growth

Vorteile: We was able to try the chat for free (with single operator only) that made easier to make a decision to purchase Chatra subscription. What we liked them most as we got paid version is ability to create group chats. We have up to 10 operators coming online simultaneously and some of them are experts in particular areas. When some specific question comes up, it's easy to drag expert guy into it.

Nachteile: Once we got an issue with widget rendering on device with small screen.
By looking into advanced configuration of the widget we were able to figure out how to scale it in proper way though.

Antwort des Softwareanbieters

von Chatra an 3.8.2018

Thanks for the feedback!

fantastic online business help

Bewertet am 3.8.2018
Sofie D.
designer
Design, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It really helped with the customer communication, I always think that if you have a doubt with something regarding the understanding of the features on a website, the customer might give up very fast, because it takes too much time to go to your email and send a​ message and then wait to get an answer, with Chatra this problem is solved, people/consumers can get real-time answers to their question while being on the website, it made indirectly things better for my business by making things easier for my customers

Vorteile: I really like how easy and pleasant it is to be used, the platform design is very modern and clean, and it integrates well with the desktop application. Another thing that I really like is that you can also create​ automated messages based on the different situation, therefore it is very flexible and helps in any kind of situation the users.

Nachteile: There is not really something that I don't like, it just can get a bit costly if you need more than one online agents, but there are pretty flexible options, even the free one is already quite convenient.

Antwort des Softwareanbieters

von Chatra an 13.11.2018

Thanks, Sofie!

Chatra is Great for Small Business Use

Bewertet am 15.11.2016
David G.
Managing Director
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: With many similar products available to choose from, I had to focus on a few points that I felt were important to me and my business. First, was the ability to engage in more then one chat at a time on the free package. I wanted the ability to deliver a first class service through a chat facility, and I felt that not being able to respond to more than one person at a time would mean that I could never really deliver a top response time. Chatra was the only one I could find that offered multiple simultaneous chats on their free package after their trial period ran out. This is so that if ever my paid subscription lapsed then my client help services wouldn't be affected. Second, time is precious for entrepreneurs like myself, so the quicker we can learn something new the better. I found the Chatra management interface extremely intuitive with plenty of good & clear help guides. To 'test' the chat interface before making it live on my company's website, I contacted Chatra through their own help chat box. I was pleasantly surprised at the speed of their response and the professionalism of their replies. Following that chat test, I went live with Chatra for my business and never looked back. Since going live, I've had plenty of fantastic conversations with potential & existing clients and they always pleased with the speed of answers and ease of speaking to us than had they had contacted us via e-mail. I highly recommend them for anyone considering to add such an application to their website.

Vorteile: Simplicity of use for myself and the people contacting me.

Nachteile: None that I can think of - it ticks all of my current requirements.

Antwort des Softwareanbieters

von Chatra an 17.11.2016

Thank you, David!

Alreaady great and getting better.

Bewertet am 15.11.2016
Davids D.
CEO
Computer-Hardware, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Chatra is a great choice for online chat, I am sure you will love it.
Is it worth it? Absolutely.
Is it better than competition? In many ways yes, but they are also different. Chatra is definitely one of the top choices. Add it to your shortlist, give it a try and then decide. My vote went for Chatra, leaving others behind.
Are there any cons to consider? Yes, your competition will likely add Chatra to their website as well. Seriously.

Vorteile: Easy to use;
Features like no other product;
Cost effective;
Easy to install and manage;
It just works.

Nachteile: Lacks html support in messages;
Limited languages supported;
No time triggers for proactive chats.

Antwort des Softwareanbieters

von Chatra an 16.11.2016

Thanks for the feedback, Davids! In the future we plan to add HTML support and also API that will allow you to translate the widget into different languages on your side, so stay tuned! As for the time triggers - it's already possible to connect proactive chat invitations to the time spent on current page or on website. Or do you mean anything else?

Easy - and perfect for our needs

Bewertet am 17.11.2016
Leigh N.
CEO
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have used Chatra for several months, and find it easy and perfect for our needs. We looked into several solutions, but most of them tried to be so... everything... that they were just complicated, expensive and difficult to apply to our small company. Chatra lets us chat with customers and/or follow up with e-mail later - exactly what we need - and it has definitely increased sales. With saved replies and the ability to see where the customer is surfing, we can respond in a timely and relevant fashion.

Vorteile: Ease of use.

Nachteile: Not always sure who receives the chats... or how new chats are allocated between online staff.

Antwort des Softwareanbieters

von Chatra an 17.11.2016

Thanks for the feedback, Leigh! Chats are assigned like this: new chats come to the queue of all agents online, whoever reacts first and starts typing an answer takes the chat. Once the chat is assigned to a particular agent, it will disappear from the queue of other agents. If you are using automatic triggers and a visitor replies to a proactive invitation sent on behalf of a certain agent, this agent will receive the notification first, and if they do not react within 30 seconds, all other online agents will be notified.

Great find!

Bewertet am 15.11.2016
Jack A.
Founder
Internet, Selbstständig
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've been through a few customer support chat systems over the last couple of years. PureChat, Olark, and one other I can't remember. They all had various benefits, and shortcomings. One day I got a message from someone at Chatra asking me if I'd be interested is switching away from Olark. I don't usually respond to cold calls but it looked like a decent system so I gave it a try. 6 months later and I'm still very happy with the choice. The web interface is very easy to use, the integration with HelpScout fits perfectly in my workflow, and I've connected it to Easy Digital Downloads to show customer information alongside my support chats. Their mobile app does everything I need, and support has been very helpful whenever I needed it. I'd highly recommend Chatra to anyone looking for a customer support chat system.

Vorteile: Interface, mobile app, integrations

Nachteile: Wish they had a way to see current visitor activity and manually trigger a chat like Olark does

Antwort des Softwareanbieters

von Chatra an 17.11.2016

Thank you for the feedback, Jack! We are currently working on a feature that will allow you to see the list of online visitors and manually start a conversation, so stay tuned!

Great user experience on both sides

Bewertet am 21.6.2019
Ewa L.
Owner
Design, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall I'm really pleased with the app so far. It made it easier to connect with potential clients and help them out. Already on the first day, we had the Chatra app to thank for enabling a user to notify us of a technical problem and give us an idea for a future feature update.

Vorteile: Chatra has a very polished design. Both the chat widget and the admin dashboard are easy to navigate and use. The set-up was a breeze and the mobile apps make it easy to keep on top of all incoming messages. The automatic triggers (currently in paid version only) add nice extra functionality for increasing engagement and conversions.

Nachteile: The chat button position options are very limited (all corners and middle of left/side/bottom edges of the screen). The position you choose will be applied to both desktop and mobile view, which is not ideal, as these designs have often different layouts. Ideally one should be able to set the widget's position on the desktop and mobile views separately.

Antwort des Softwareanbieters

von Chatra an 27.6.2019

Thanks for the review, Ewa! We have a custom code that allows you to change the position of the mobile button without affecting the desktop view. Chat with us on our website or send us an email to support@chatra.io, and we'll give you the code.

Nice enhancement to my customer relations

Bewertet am 20.6.2019
Cindy D.
owner
Kunst & Handwerk, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Customers consult with me whilst placing an order, and I can give them confidence in their selection and personal attention. I can provide an immediate resolution of the customer's questions. Customers who might not make the effort to email are communicating with me.

Vorteile: Customers have another way of contacting me. When I'm online, it is spontaneous like a conversation. Chatting on Chatra keeps them on my website so they can order.

Nachteile: I often don't know who the person is. Maybe that's not a problem with the software, but I wish people were required to give their name. And sometimes they will not leave their email so I have no way of responding to their query.

Antwort des Softwareanbieters

von Chatra an 21.6.2019

Thanks for the review, Cindy! You can check "Get messages only once the contact form is filled" and "Get offline messages only once the contact form is filled" options in the Chatra Bot settings to make the contact form required. In this case, visitors will not be able to proceed until they enter their name and email. Hope this helps!

Great conversion rate

Bewertet am 20.6.2019
Alex W.
Owner
Konsumgüter, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent experience, I would recommend this solution for every website owner.

Vorteile: I use chatra in my e-commerce and it helped me increase the conversion rate. Many sales were closed using Chatra. Also, I have a database of all contacts made, wich can be very useful for marketing and pos sales purposes. The mobile version works very well and it helped me a lot - even when I was away from my PC, I was not away from my customers.

Nachteile: Only the pricing model that could be adequated, but it pays for it easily.

Antwort des Softwareanbieters

von Chatra an 21.6.2019

Thanks for the feedback, Alex!

Chatra Review

Bewertet am 21.6.2019
Brit G.
Customer Success
Bildungsmanagement, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Works really well and is very affordable

Nachteile: Load time on web app can be a bit slow. Cross-device notifications don't always clear