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Über Employment Hero

Employment Hero ist eine cloudbasierte Plattform, die die Tools zur Einstellung, Verwaltung und Belohnung von Mitarbeitern und zur Rationalisierung von schweren Verwaltungsaufgaben bereitstellt.

Erfahre mehr über Employment Hero

Vorteile:

Almost everything can be done through Employment Hero, we are now moving towards an almost completely paperless onboarding and payroll system which is helping to streamline all of our admin processes.

Nachteile:

The interface with Myob can sometimes be an issue, but the problem is more on the myob side.

Bewertungen zu Employment Hero

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,1
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,3/10

Employment Hero hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 208 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (208)

William
Account Executive
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to use HR software

3,0 vor 2 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Dayna
Dayna
Head Of Delivery in Australien
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Our first 6 months utilising Employment Hero

5,0 vor 2 Jahren

Kommentare: Overall it has been an important tool that has made growing our team a lot easier and ensured we are supporting our team ensuring we are following all the best practices of HR.

Vorteile:

Employment Hero was the first time we were introducing an HR Platform within the business. The fact that it has a rewards program was very exciting to the team and created buy-in which allowed us to create engagement through the team. Having a great policy and performance review templates allowed us to create processes around how we engage with our team and set standards.

Nachteile:

Not being able to customise colours on the UI to match branding.

Antwort von Employment Hero

vor 2 Jahren

Hi Dayna, Thank you for your lovely review- we really appreciate your support! I've passed on your feedback about UI colour customisation to our Product Team. Many thanks, Rosie

Lana
Human Resources in Australien
Computerspiele, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A great solution for small and medium size companies

5,0 vor 2 Monaten Neu

Kommentare: The solution proved to be excellent for processing payroll and managing time-off requests. Its intuitive interface streamlined the payroll process, ensuring accuracy and efficiency. Additionally, it made handling time-off requests straightforward, allowing employees to submit and adjust their leave easily. This not only saved time for HR but also improved the overall user experience for all employees, contributing to a smoother and more efficient workflow.

Vorteile:

The time-management and payroll modules were incredibly user-friendly, benefiting not only HR but all software users. This ease of use is crucial, as it significantly reduces the time needed to submit leave requests and make adjustments, enhancing overall efficiency.

Nachteile:

Creating various contract templates can be a bit tricky initially, as setting up different types of contracts requires some time and effort to learn. However, once you get the hang of it, the process becomes quite straightforward.

SriRam Sudarsan
SriRam Sudarsan
Business Owner in Australien
Verifizierter Nutzer auf LinkedIn
Sport, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Stay away from Employment hero

2,0 vor 2 Monaten

Vorteile:

Nothing, its another version of quick books but you pay more

Nachteile:

overpriced software for a quick book replica. Very bad customer service who did not even call me but closed the ticket. This happened twice and any questions asked they refer to videos. Negative, There is one small demo of the product. There is no trial period to check the product. There is a one year contract and you cannot leave once you sign up. There is no negotiations with the Employment Hero team since they dont respond

Rajesh
Management Accountant in Australien
Telekommunikation, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Employment hero is amazing payroll end to end software, Only when it works

5,0 vor 8 Monaten

Kommentare: Experience with "key pay" was great and I myself configured and rolled out the new payroll system. It performed very well and now I have to look for something else has since "Employment hero" took over, it has been very slow and unreliable. Sometimes my staff do not get paid just because the payroll system is so slow that the pay run is not finished, and we do not meet cut-off times. Pathetic.

Vorteile:

Customizable. user friendly interface, Ease of use and easy to coach to new payroll person.

Nachteile:

Too slow, almost every Monday. Therefore, no matter how good your product is, if it's slow and frustrating, then it has already failed. It was good when it used to be called "key pay". I guess expansion cannot necessarily be sustained.

Antwort von Employment Hero

vor 8 Monaten

Hi Rajesh, Thanks for your review and feedback. I am glad to hear that you find using our platform easy-to-use and intuitive. I'm interested in your feedback about speed, as I haven't come across this before. Please note that status updates for our platform are always available at: https://status.employmenthero.com/ If you continue to encounter this issue, please reach out to our support team. You can do this by logging into the platform as an admin, clicking the support button in the bottom right corner, and following the prompts. I hope we can work together to turn your overall experience around. Many thanks, Rosie @ Employment Hero

Deep
Finance Manager in Australien
Logistik & Lieferkette, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Employment Hero is Hero

5,0 vor 3 Jahren

Kommentare: My experience with EH has bee great and very satisfactory. I will recommend this software to anyone wanting to make a difference in Human Resources processes in their company

Vorteile:

Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company. The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist.

Nachteile:

Inability and restriction on scheduling report, announcement etc means you cannot customise this . It will be great if more research and development is done on scheduling reports, announcements etc .

Antwort von Employment Hero

vor 3 Jahren

Hi Deep, Thank you for taking the time to share your experiences with Employment Hero with others. We're so happy to see that you've had such a positive experience with the platform and so user-friendly. Thank you also for sharing your feedback regarding scheduling reports and announcements. Employment Hero spent over $8 million on product development last year, so our platform is always adding more functionality to keep up with our customers' needs. I've passed your feedback on to our product team who will factor it into future development plans. Thank you again, Anna from Employment Hero

Solomon
Payroll in Australien
Metallabbau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Use to love it but now its all about the sale

3,0 vor 6 Monaten

Kommentare: First few years were great, great features and customization. The last couple have seen it deteriorate considerably. To be honest, I wouldn't be to fussed about the other features that were promised, such as dimensions and journals, being a mess if the support and customer service was adequate. Go with one of the others, you'll thank me later

Vorteile:

It has so much potential or had so much potential. The inhouse customisation was brilliant. Use to have great customer service. It seems like each update they do makes it worse. Definitely not suited to slightly complicated to complicated businesses. I have 15 years experience in payroll and never had so many issues with getting support.

Nachteile:

Support - Takes days, sometimes weeks for urgent replies in the payroll system. Cannot help confirm compliance when the ATO comes knocking. Basically said too bad so sad. The reporting features are terribly limited, doesn't calculate payments made in same pay periods like Xero and a lot of the other available software. Requires manual calculation of Tax, Super, Leave accruals when doing Adhoc payruns. Leaves room for human error and is thus at risk of none compliance.

Alexandra
HR Advisor in Australien
Unternehmensberatung, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Employment Hero as a great HR tool

5,0 vor 4 Jahren

Kommentare: It supports the development of HR as a value add function. As the HR processes are more efficient and easier for employees, they tend to be more involved in the HR initiatives. Also, the information collected is reported graphically, making the analysis and decision making faster and more accurate.

Vorteile:

The great advantages of Employment Hero are the excellent understanding of the HR/Payroll processes and Australian legislation; the innovation and continuous improvement of the software and the clean/user friendly layout and user experience.

Nachteile:

I think the Performance Review process is not as developed as other features within the software. It can be more flexible and 360 degree, allowing a more robust tool to develop employees. I think if improved, it would add a significant value to the organisations. After all feedback is one of the most powerful tools of development.

Antwort von Employment Hero

vor 4 Jahren

Hi Alexandra, Thank you so much for reviewing Employment Hero. We're sure the detail you've shared will be a huge help to other people managers in search of their own HRIS solutions! We love that your employees find it so easy to use too. Thank you also for the feedback regarding our Performance Reviews module. We've passed this on to the product team now. Thank you again, The Team at Employment Hero

Milly
Accounts Manager in Australien
Maschinenbau oder Wirtschaftsingenieurwesen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The no-brainer HR & Payroll option

5,0 vor 4 Jahren

Kommentare: Employment Hero is a paperless systems which is great for where our business is heading. It has both a HR and Payroll platform that integrate with each and it quite reasonably priced for the size of our business. For a business that is has never had a great HR system, this ticks all the boxes. Still learning the system being only 6 months in, but keep surprising myself with what I find and can do. I love how it is so modern compared to our old system and what's even better it works with the awards so I sure never to miss a beat with compliance again!

Vorteile:

What I love most about employment hero is the flexibility as the payroll admin to change the platforms to suit our business requirements. The feel and look is modern and both HR & Payroll work together. The most handy point though is the fact it can be set up on the award and another plus is also the paperless HR system which is so more time efficient and has a better track record. And we can't forget the app that work seamlessly with the platforms - this has definitely change my HR role for the better.

Nachteile:

Sometimes it can be hard to navigate, but I can put this down to just still in training. I can obviously reach out to support, but this is only through a ticketing system, which sometimes all you want is to pick up the phone and speak to somebody - maybe there is this option, I am not sure yet. Also the currently there are two apps operating, if this was all on the one app, I wouldn't ever not recommend employment hero - it would be the only HR & Payroll option that's for sure.

Antwort von Employment Hero

vor 4 Jahren

Hi Milly, Thank you for taking the time to review Employment Hero! We're really excited to see that you've had such an amazing experience with the platform and are reaping all the benefits of streamlined HR and payroll functions. Thank you also for your feedback regarding support. Because there are so many different ways that the platform can be used by so many different and diverse businesses, support can be delayed during busy periods. We're expanding our support team as we speak and implementing new strategies to improve our response times. Thank you again for your review, The Team at Employment Hero

Charlie
Corporate Services Coordinator in Australien
Konsumgüter, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Employment Hero was supposed to make our life easier...

4,0 letztes Jahr

Kommentare: Overall, the platform has decreased the amount of time we were spending on the HR & Payroll function, our biggest win was the automation of the onboarding process.We are still struggling (nearly 18 months down the track) with some of the Rule Sets in the payroll function that do not work how they need to - we are manually adjusting some payslips every week.The support team are not very supportive in the first instance. We have been left high and dry and missed the bank cutoff on our pay day on several occasions because of their lack of response - which has meant that 150+ people got paid a day late - not ideal. Once you actually get in contact with a support person, they are generally quite helpful, however, I am still waiting on a response to a support ticket that was placed over 4 months ago - seems its too hard, so they are just ignoring me. Even the Customer Success Manager has not followed it up.New features are rolled out without proper testing - for instance, the paid break feature. It seems that they are intent on creating new features that are not crucial to our business and leaving the core functionality behind.Should have gone with Elmo.

Vorteile:

The automation - onboarding, leave requests, timesheets, payroll.The app - mobile HR on the go.

Nachteile:

The implementation phase - we completed as many checks as we could, but as a manufacturing business that has hourly paid & salaried staff, with multiple shifts across 2 sites & a specific Enterprise Agreement, we could not identify every single scenario, so after we rolled it out, there we unforeseen issues that we were just left to deal with. Once the implementation team completed the implementation to their satisfaction, they wiped their hands of us and handed us over to the support team, who never answer the phone and take their time to respond to your queries.The system is not flexible - there are several feature requests that we have put through because it just doesn't work as we need it to. The reporting needs to be better - the graphs are pretty, but I would like to be able to download the data behind them - some reports you can, some you can't. The goals module may work for professional services businesses, but not for manufacturing.The payroll platform reporting also needs to be more flexible - you can only create custom reports on certain things. We need to slice & dice information and the only way to do that is to manipulate it in Excel.The integration of the HR & Payroll platforms. Leave requests & expense reimbursements do not integrate from HR to Payroll. Neither do terminated employees integrate from Payroll to HR - if you terminate someone in Payroll, you have to replicate it in HR, so double-handling.That stupid app SWAG - should never have changed it.

Antwort von Employment Hero

letztes Jahr

Hi Charlie, Thank you for taking the time to share your experience with Employment Hero. I'm truly sorry to hear that the implementation phase did not meet your expectations and that you've faced some challenges with our support times too. I've passed on your feedback to our team, who has been working to address and resolve these challenges with you. We take all customer feedback seriously and appreciate your honest review. I wanted to assure you that behind the scenes we're implementing a number of initiatives to improve your overall experience, and feedback like this is crucial to the success of these initiatives. If you have any further concerns or feedback, please do not hesitate to reach out to us. We value your business and appreciate the opportunity to serve you. Many thanks, Anna @ Employment Hero

Matt
Sales in Australien
Verbraucherdienste, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

As good as it gets

5,0 vor 3 Wochen Neu

Kommentare: What a great product! Perfect tool for managing employees which employees actually like using too! Does everything you need and more, and things you didn't know you needed!

Vorteile:

They built the platform with the user experience for employees in mind

Nachteile:

nothing. It ticks a lot of the boxes and gets better.

Dearne
Admin Manager in Australien
Landwirtschaft, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

HR made easy

5,0 vor 4 Jahren

Kommentare: The fact we can have up to 350 people inducted and work ready over our peak season the thing we loved most was the ease in which we could do multiple pays per week for the different divisions we have, and the fact employees can access their payslips, leave balances etc is just awesome.
We most definitely saved hours pay day by using this system very happy we made the change to Employment Hero.

Vorteile:

We found the system super easy to use once set up had been completed it was a very simple process to move over to Employment Hero - We use a lot of seasonal workers through Cherry season and this system made it so much easier for employees as well as the admin team.

Nachteile:

Not so much as liking least but it just took a while to work out which information was where in the menu

Antwort von Employment Hero

vor 4 Jahren

Hi Dearne, Thank you so much for taking the time to review Employment Hero and to provide so much detail about your experiences. We really appreciate it. We're so glad we can help you manage your onboarding and offboarding across seasons and that all your employees love having their employment documents on hand whenever they need them. We look forward to supporting you and the team for many more seasons to come! Thank you again, The Team at Employment Hero

Shannon
HR & Payroll Manager in Australien
Erholungseinrichtungen & -dienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We ❤️ Employment Hero

4,0 vor 5 Jahren

Kommentare: Overall, our experience with EH has been an extremely positive one. It’s helped us streamline all our HR and payroll functions, we are now completely paperless (except for the odd report here and there!)
They really are on top of the game.

Vorteile:

What we liked most was the fact that it turned our HR and payroll departments paperless - virtually overnight! It’s easy to use and navigate. It’s intuative and suits our 150+ employee sized business to a tee. Seamless integration between the HR and Payroll platforms means less time spent on menial data entry and fewer mistakes. Perfect Integration with our accounting software as well. We’ve been using EH for the past 2 years and they’re constantly improving and/or implementing new features.

Nachteile:

The reporting functionality on the HR platform wasn’t quite where we needed it to be but this has been improved over time with updates. Also, the staff announcements feature is a bit basic for our needs.

Antwort von Employment Hero

vor 5 Jahren

Hi Shannon, thanks for sharing your experiences with Employment Hero and HeroPay! We're always developing so our reporting feature will continue to improve. It's awesome to see that we were able to help Aquabliss become almost entirely paperless too. Thanks again, The Employment Hero Team

Heather
Business Support Manager in Australien
Möbel, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

HR made easy

5,0 vor 5 Jahren

Kommentare: EH replaces so much paperwork and files that were previously saved on the server which needed to be printed, signed and scanned. EH replaces all of this.
Self implementation was painless.
On-boarding new team members is only a few clicks.

Vorteile:

Time-sheets and leave application from the app Today's events in the app Certifications to automatically control licences, tickets and qualification replacing onerous spreadsheets Content Management - ability to add templates and link these to the relevant team members HR Documents tab in the personnel file - so easy to issue and finalise contract, pay reviews etc. Reviews in EH replacing a manual paper system Good screen layout - easy to navigate

Nachteile:

My only reservation in opting for EH was the lack of a Learning Management System (LMS). Now that GO1 is available this should meet our requirements.

Antwort von Employment Hero

vor 5 Jahren

Hi Heather, Thank you for taking the time to give Employment Hero such a glowing review! We're so happy to see that Employment Hero has streamlined so many aspects of your people management and hope that our LMS is going to continue to make things even easier! Thank you again, The Employment Hero Team

Kerry
Kerry
Financial Controller in Australien
Verifizierter Nutzer auf LinkedIn
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Love the platform, makes on boarding new employees a breeze.

5,0 vor 6 Jahren

Kommentare: Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

Vorteile:

Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees. The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

Nachteile:

I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Antwort von Employment Hero

vor 5 Jahren

Hi Kerry, Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval! Thanks again, The Employment Hero Team

Logan
CEO in Neuseeland
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Dissapointed

1,0 letztes Jahr

Kommentare: Went through a lengthy sales process to get setup with an account. From there it was all downhill. Compared to our current service EH is very complicated and takes 40 days to implement. Unfortunately we're locked into a 12 month contract which we have to continue paying even though we haven't used it for a single day - gave it up 12 days into the setup process.

Vorteile:

The sales website is really nice and they make it look great....

Nachteile:

The Android app is unusable. Literally couldn't log in no matter what. Check out the reviews on the app store - lots of other users have had the same experience. Backend on the website is very complicated compared to the system we use (that we were going to move from but decided not to). Payroll and HR are advertised as a single solution when in reality there are two separate portals. It's all a bit confusing and convoluted and more expensive than our current platform. There are better platforms out there.

Antwort von Employment Hero

letztes Jahr

Hi Logan, Thank you for taking the time to share your thoughts with us. We take your feedback seriously and I'm sorry to hear that your implementation of the platform didn't go to plan. Behind the scenes we're working on a range of initiatives to improve the customer experience during implementation, and feedback like this is vital to the success of these initiatives. In relation to your comment about the app, we've recently made significant updates to the app which may have caused this issue. I'd recommend checking the Google Play Store to ensure you've got the latest version downloaded. Additionally, whilst our HR and Payroll is connected and one solution, they do have separate logins. We understand this can add complexities, and are actively working to streamline this in future. I've sorry that we didn't meet your expectations, and have passed on your valuable feedback to our wider team. Many thanks, Anna

Justin
Head Office Team Manager in Australien
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

As our HR Platform, it provides access to great tools for insights and staff management.

5,0 vor 6 Jahren

Kommentare: Biggest benefit is having all the staff data in one place, plus auditing tools/notes to record staff changes and moves. It is fast, simple and does exactly what it needs to.

Vorteile:

It is easy to use, relatively comprehensive, and is a one-stop shop for employee data. We utilise it primarily for recording employee data and contracts (not Payroll) and offers good tools to report on compliance and profile completeness. It is currently an essential tool in our business for managing our staff.

Nachteile:

Most features are pretty well thought out, and one of the biggest limitations (timeframe and cost to have custom built contracts/policies) is soon to be a thing of the past. Probably the biggest bug I have is after viewing or sending a contract to a recipient, there is no one-click to return the the Employee File - you either need to search again or navigate back in the browser.

Antwort von Employment Hero

vor 5 Jahren

Woah, look at all these stars! We can't thank you enough, Justin, for giving Employment Hero such a ringing endorsement. We're always developing the platform and investing in Employment Hero to make it the best HRIS on the market. We hope Employment Hero is still essential to your business! Thanks again, The Employment Hero Team

Oliver
Director in Australien
Personalbeschaffung & -besetzung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product

4,0 vor 5 Jahren

Kommentare: I have a very good experience with the product. It's simple and easy to use, which is good for a basic solution. Clients enjoy having a solution that costs very little and is easy to setup and use

Vorteile:

Simple interface Easy to train clients Fairly easy setup Even the free version is excellent The ability to send electronic employment contracts is fantastic

Nachteile:

Fiddly to create templates Sometimes 'buggy' when trying to add or remove employees Workflows are sometimes frustrating. Once you've moved on to issuing a contract, you can't 'go back' and change the contract without deleting the entire personnel file and starting again

Antwort von Employment Hero

vor 5 Jahren

Hi Oliver, Thanks for your review of Employment Hero. Electronic contracts certainly makes things easier doesn't it! It's great to see that you find it easy to use too. Thank you for your feedback regarding the workflows and the inability to edit contracts after they've been issued. I've passed this on to our product team. Have a great day, The Employment Hero Team

Bernadette
Director in Australien
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love it!

4,0 letztes Jahr

Kommentare: We have streamlined onboarding, policy management, contract management, Employee documentation and many other processes.

Vorteile:

Employement Hero was fairly easy to setup in our organisation and the support was fantastic. It streamlined alot of our HR processes and made it alot easier to onboard and manage our employee.

Nachteile:

I feel like the learning module can be enhanced. It is not easy to use and can be optimised.

Antwort von Employment Hero

letztes Jahr

Hi Bernadette, Thanks for your kind words! It's wonderful to hear that you're getting so much value from the platform. We truly appreciate your support. Many thanks, Rosie

Jaret
Jaret
Group HR Manager in Australien
Verifizierter Nutzer auf LinkedIn
Automotive, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Group HR Manager

5,0 vor 6 Jahren

Kommentare: We feel EH is aligned with our Group core values and assists to develop a strong workplace culture. Its ease of access provides us the ability to communicate with all of our employees at anytime. It really makes Payroll and On-boarding easy.

Vorteile:

We like the On-boarding experience EH provides new employees joining our group. The Employee Self Service enables them 24hr access that notifies manages and payroll of any request and/or changes.

Nachteile:

We are the 4th largest privately owned Automotive Group in Australia and would like to see EH integrate with our DMS and this option isn't currently available.

Antwort von Employment Hero

vor 5 Jahren

Hi Jaret, thanks for leaving Employment Hero such an awesome review! We'll hopefully have a solution for the DMS integration this year but in the meantime, we hope you're still enjoying all that Employment Hero has to offer. Thanks again, The Employment Hero Team

Ashley
Finance & Administration Manager in Australien
Informationsdienst, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great Platform

4,0 vor 5 Jahren

Kommentare: We have been with EH for almost 3 years now and it has been great to watch the platform continuously grow and improve. Overall it has been a positive experience for us and has provided piece of mind when it comes to HR and payroll processes. We also really enjoy the Employment Hero News articles.

Vorteile:

EH has allowed us to streamline our on boarding and payroll process while keeping us completely paperless. It has created so much ease for imputing employee information, managing leave requests and processing payroll. Staff love the app and the ease it provides in updating personal details and submitting leave.

Nachteile:

The reporting functionality and the visualisation of the reports could be improved and possibly being able to customise the Security Groups in more detail.

Antwort von Employment Hero

vor 5 Jahren

Hi Ashley, Thank you for your positive and detailed review of Employment Hero. It's great to see that you're finding it easier to onboard new employees, manage leave requests and process your payroll with Employment Hero. I also appreciate your feedback regarding the reporting feature. I've passed it on to our product team and as you know, we're always working hard to ensure that Employment Hero is the best HRIS available. Thank you again, The Employment Hero Team

Caroline
General Manager in Australien
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Could not recommend more highly

4,0 vor 4 Jahren

Kommentare: Employment Hero is amazing. Not only does the software solve so many problems, the company taht manage it are continually delivering new functionality and services to help business owners & operators. They do so at a highly affordable rate. My company also uses their HR legal services - Employment Innovations - which provide highly affordable advice on all range of HR issues. It's like having an in house HR team for a fraction of the cost

Vorteile:

As a small business operator, this software enables me to deliver a bonafide and professional HR function to my employees. It helps ensure I'm compliant with regulations and deliver employee services that are reliable and trustworthy. In addition to this, it saves me time.

Nachteile:

There are some areas for improvement but I am not aware of a better product in the market and the developers are continually innovating the product.

Antwort von Employment Hero

vor 4 Jahren

Hi Caroline, Thank you so much for taking the time to review your experiences with Employment Hero. It's great to hear that we've been able to help you and the team at Investa Projects. We look forward to supporting you for a long time to come. Thanks again, The Team at Employment Hero

hayley
P&C Consultant in Australien
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Employment Hero is the way to go!

4,0 vor 3 Jahren

Kommentare: The experience has been great, from engaging with the sales team, talking through options, to data gathering and building the platform, someone has been available through the whole process. The launch kit was amazing and was so much help in preparing for rollout to employees.

Vorteile:

The whole platform is easy to use and simple all whilst capturing all the critical elements I was looking for in a system.

Nachteile:

We have a team in the Philippines and while it is available to them, I would love to see the benefits and wellness available for them too.

Antwort von Employment Hero

vor 3 Jahren

Hi Hayley, Thank you for taking the time to share your experiences with Employment Hero with others. It's great to see that we've ticked all the boxes for you. Thank you also for your feedback around providing My Benefits to regions outside of Australia. This is definitely on the agenda. Thank you again, Anna from Employment Hero

Brad
Director in Australien
Baumaterial, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Good software - very difficult implementation journey

3,0 vor 2 Jahren

Vorteile:

Comprehensive platform with lots of features.

Nachteile:

We have found the implementation journey very difficult. Having to rely on email for every question and waiting up to a day for a reply makes the process agonizingly slow and expensive. There have been a few software glitches and we have been told we will hear back, but each time the ball, unfortunately, gets dropped. Suggest that Employment Hero add a well-trained phone support team which will really help their customers. It has been explained to us that it is a cost and scalability issue as a reason EH do not offer ready access to phone support, but this means that they are placing profit above customer experience which will impact referrals and growth in the long run. I hope management take note and make this a software that will have raving fans, because I know we are not alone in our frustrations and current experience.

Antwort von Employment Hero

vor 2 Jahren

Hi Brad, Thank you for taking the time to share your experience. I'm so sorry to hear that implementation has been difficult! Ensuring our customers have a great experience is very important to us and behind the scenes we are working on a number of initiatives to help improve this part of the customer journey. I have passed on your valuable feedback to our team. Thank you for your continued support. Many thanks, Anna

Kirsten
CEO in Australien
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Wish I'd never signed up!

2,0 vor 6 Monaten

Kommentare: A huge waste of my time and resources! went through all this ridiculous training (4-6 weeks of module after module and calls etc) on the system only for most of it to not even work or be used.
We're cancelling the product and now having to look for a new payroll system because they've ruined keypay since they took ownership too.

Vorteile:

I liked the idea that our onboarding could be hosted in one place and seemlessly integrated with our payroll platform.

Nachteile:

I hate that it reverts to obsolete settings and constantly messes with the payroll integration. We've actually had to turn it off. The help desk is worse than useless. their 2fa is buggy and you can't get hold of anyone when you need to. Employees don't like to be told that their pay can't be processed because we've lost access to the program and no one will either restore it or call us back.

Peter
Peter
Owner in Australien
Verifizierter Nutzer auf LinkedIn
, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It just works. Employment Hero is simple to use and easy to implement.

5,0 vor 6 Jahren

Vorteile:

Employment Hero appears to have taken the Apple approach of starting with the end user in mind and focusing on the customer experience rather than create the technology and people having to adjust to the technology. I like that I have made some suggestions for additional functionality regarding visibility of annual leave calendars over multiple departments which they had taken on board and rolled out in a software update. There was no additional cost to us and then all users get the advantage of the improvements. Like wise, when other users make suggestions that they take on board, we get access to the additional functionality. It is good that there is only one platform of Employment Hero that they need to support.

Nachteile:

Very happy with the software. The timeliness of support was slower than expected initially, but I think this is due to growing pains and the rapid growth of Employment Hero.

Antwort von Employment Hero

vor 5 Jahren

Thanks for giving Employment Hero such an awesome review, Peter! We hope you're still enjoying Employment Hero as much as you were when you wrote this review. Have a great day, The Employment Hero Team