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Über Employment Hero

Employment Hero ist eine cloudbasierte Plattform, die Tools zur Einstellung und Verwaltung zu Verfügung stellt und die Verwaltung schwerer Aufgaben rationalisiert.

Erfahre mehr über Employment Hero

Vorteile:

Almost everything can be done through Employment Hero, we are now moving towards an almost completely paperless onboarding and payroll system which is helping to streamline all of our admin processes.

Nachteile:

The interface with Myob can sometimes be an issue, but the problem is more on the myob side.

Bewertungen zu Employment Hero

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,1
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,4/10

Employment Hero hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 205 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (205)

William
Account Executive
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to use HR software

3,0 vor 2 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Dayna
Dayna
Head Of Delivery in Australien
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Our first 6 months utilising Employment Hero

5,0 vor 2 Jahren

Kommentare: Overall it has been an important tool that has made growing our team a lot easier and ensured we are supporting our team ensuring we are following all the best practices of HR.

Vorteile:

Employment Hero was the first time we were introducing an HR Platform within the business. The fact that it has a rewards program was very exciting to the team and created buy-in which allowed us to create engagement through the team. Having a great policy and performance review templates allowed us to create processes around how we engage with our team and set standards.

Nachteile:

Not being able to customise colours on the UI to match branding.

Antwort von Employment Hero

vor 2 Jahren

Hi Dayna, Thank you for your lovely review- we really appreciate your support! I've passed on your feedback about UI colour customisation to our Product Team. Many thanks, Rosie

Rajesh
Management Accountant in Australien
Telekommunikation, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Employment hero is amazing payroll end to end software, Only when it works

5,0 vor 5 Monaten

Kommentare: Experience with "key pay" was great and I myself configured and rolled out the new payroll system. It performed very well and now I have to look for something else has since "Employment hero" took over, it has been very slow and unreliable. Sometimes my staff do not get paid just because the payroll system is so slow that the pay run is not finished, and we do not meet cut-off times. Pathetic.

Vorteile:

Customizable. user friendly interface, Ease of use and easy to coach to new payroll person.

Nachteile:

Too slow, almost every Monday. Therefore, no matter how good your product is, if it's slow and frustrating, then it has already failed. It was good when it used to be called "key pay". I guess expansion cannot necessarily be sustained.

Antwort von Employment Hero

vor 5 Monaten

Hi Rajesh, Thanks for your review and feedback. I am glad to hear that you find using our platform easy-to-use and intuitive. I'm interested in your feedback about speed, as I haven't come across this before. Please note that status updates for our platform are always available at: https://status.employmenthero.com/ If you continue to encounter this issue, please reach out to our support team. You can do this by logging into the platform as an admin, clicking the support button in the bottom right corner, and following the prompts. I hope we can work together to turn your overall experience around. Many thanks, Rosie @ Employment Hero

Natasha
Human Resources Recruitment Asst in Australien
Transport/Güterfrachtverkehr/Schienenverkehr, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Current Employment Hero Customer

5,0 vor 2 Monaten Neu

Vorteile:

Ease of use and speed in which onboarding can be completed all in one place

Nachteile:

Sometimes slow response to issues that require assistance

Antwort von Employment Hero

vor 4 Wochen

Hi Natasha, Thank you very much for taking the time to leave us a review. It's so great to hear that you've found much value with the platform. We're constantly working on improving so your feedback on the response time is helpful and I've passed it on. Many thanks, Yiying @ Employment Hero

Solomon
Payroll in Australien
Metallabbau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Use to love it but now its all about the sale

3,0 vor 4 Monaten

Kommentare: First few years were great, great features and customization. The last couple have seen it deteriorate considerably. To be honest, I wouldn't be to fussed about the other features that were promised, such as dimensions and journals, being a mess if the support and customer service was adequate. Go with one of the others, you'll thank me later

Vorteile:

It has so much potential or had so much potential. The inhouse customisation was brilliant. Use to have great customer service. It seems like each update they do makes it worse. Definitely not suited to slightly complicated to complicated businesses. I have 15 years experience in payroll and never had so many issues with getting support.

Nachteile:

Support - Takes days, sometimes weeks for urgent replies in the payroll system. Cannot help confirm compliance when the ATO comes knocking. Basically said too bad so sad. The reporting features are terribly limited, doesn't calculate payments made in same pay periods like Xero and a lot of the other available software. Requires manual calculation of Tax, Super, Leave accruals when doing Adhoc payruns. Leaves room for human error and is thus at risk of none compliance.

Adele
People and Culture Director in Australien
Sport, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing EH platform

5,0 vor 4 Monaten

Kommentare: Great. I am loving using this platform. I would even consider working for EH one day.

Vorteile:

It is so easy to understand and use therefore easy to teach how to use

Nachteile:

KeyPay rosters and cost centres don’t talk talk to certifications

Antwort von Employment Hero

vor 4 Wochen

HI Adele, Thank you very much for the raving review! This has truly made our day. We're so happy to hear how you've found the platform easy to use and valuable to your business. We really appreciate your support. Many thanks, Yiying @ Employment Hero

Charlie
Corporate Services Coordinator in Australien
Konsumgüter, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Employment Hero was supposed to make our life easier...

4,0 letztes Jahr

Kommentare: Overall, the platform has decreased the amount of time we were spending on the HR & Payroll function, our biggest win was the automation of the onboarding process.We are still struggling (nearly 18 months down the track) with some of the Rule Sets in the payroll function that do not work how they need to - we are manually adjusting some payslips every week.The support team are not very supportive in the first instance. We have been left high and dry and missed the bank cutoff on our pay day on several occasions because of their lack of response - which has meant that 150+ people got paid a day late - not ideal. Once you actually get in contact with a support person, they are generally quite helpful, however, I am still waiting on a response to a support ticket that was placed over 4 months ago - seems its too hard, so they are just ignoring me. Even the Customer Success Manager has not followed it up.New features are rolled out without proper testing - for instance, the paid break feature. It seems that they are intent on creating new features that are not crucial to our business and leaving the core functionality behind.Should have gone with Elmo.

Vorteile:

The automation - onboarding, leave requests, timesheets, payroll.The app - mobile HR on the go.

Nachteile:

The implementation phase - we completed as many checks as we could, but as a manufacturing business that has hourly paid & salaried staff, with multiple shifts across 2 sites & a specific Enterprise Agreement, we could not identify every single scenario, so after we rolled it out, there we unforeseen issues that we were just left to deal with. Once the implementation team completed the implementation to their satisfaction, they wiped their hands of us and handed us over to the support team, who never answer the phone and take their time to respond to your queries.The system is not flexible - there are several feature requests that we have put through because it just doesn't work as we need it to. The reporting needs to be better - the graphs are pretty, but I would like to be able to download the data behind them - some reports you can, some you can't. The goals module may work for professional services businesses, but not for manufacturing.The payroll platform reporting also needs to be more flexible - you can only create custom reports on certain things. We need to slice & dice information and the only way to do that is to manipulate it in Excel.The integration of the HR & Payroll platforms. Leave requests & expense reimbursements do not integrate from HR to Payroll. Neither do terminated employees integrate from Payroll to HR - if you terminate someone in Payroll, you have to replicate it in HR, so double-handling.That stupid app SWAG - should never have changed it.

Antwort von Employment Hero

vor 12 Monaten

Hi Charlie, Thank you for taking the time to share your experience with Employment Hero. I'm truly sorry to hear that the implementation phase did not meet your expectations and that you've faced some challenges with our support times too. I've passed on your feedback to our team, who has been working to address and resolve these challenges with you. We take all customer feedback seriously and appreciate your honest review. I wanted to assure you that behind the scenes we're implementing a number of initiatives to improve your overall experience, and feedback like this is crucial to the success of these initiatives. If you have any further concerns or feedback, please do not hesitate to reach out to us. We value your business and appreciate the opportunity to serve you. Many thanks, Anna @ Employment Hero

Deep
Finance Manager in Australien
Logistik & Lieferkette, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Employment Hero is Hero

5,0 vor 3 Jahren

Kommentare: My experience with EH has bee great and very satisfactory. I will recommend this software to anyone wanting to make a difference in Human Resources processes in their company

Vorteile:

Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company. The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist.

Nachteile:

Inability and restriction on scheduling report, announcement etc means you cannot customise this . It will be great if more research and development is done on scheduling reports, announcements etc .

Antwort von Employment Hero

vor 3 Jahren

Hi Deep, Thank you for taking the time to share your experiences with Employment Hero with others. We're so happy to see that you've had such a positive experience with the platform and so user-friendly. Thank you also for sharing your feedback regarding scheduling reports and announcements. Employment Hero spent over $8 million on product development last year, so our platform is always adding more functionality to keep up with our customers' needs. I've passed your feedback on to our product team who will factor it into future development plans. Thank you again, Anna from Employment Hero

Alexandra
HR Advisor in Australien
Unternehmensberatung, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Employment Hero as a great HR tool

5,0 vor 4 Jahren

Kommentare: It supports the development of HR as a value add function. As the HR processes are more efficient and easier for employees, they tend to be more involved in the HR initiatives. Also, the information collected is reported graphically, making the analysis and decision making faster and more accurate.

Vorteile:

The great advantages of Employment Hero are the excellent understanding of the HR/Payroll processes and Australian legislation; the innovation and continuous improvement of the software and the clean/user friendly layout and user experience.

Nachteile:

I think the Performance Review process is not as developed as other features within the software. It can be more flexible and 360 degree, allowing a more robust tool to develop employees. I think if improved, it would add a significant value to the organisations. After all feedback is one of the most powerful tools of development.

Antwort von Employment Hero

vor 4 Jahren

Hi Alexandra, Thank you so much for reviewing Employment Hero. We're sure the detail you've shared will be a huge help to other people managers in search of their own HRIS solutions! We love that your employees find it so easy to use too. Thank you also for the feedback regarding our Performance Reviews module. We've passed this on to the product team now. Thank you again, The Team at Employment Hero

Ben
Director in Australien
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great product

4,0 vor 4 Jahren

Kommentare: It's been great and now that is in place we haven't looked back, however onboarding was a difficult process

Vorteile:

HR coupled with Payroll covers many boxes that we have to deal with. User-friendly for our team members and the transparency creates confidence across the company. We like the adaptability of the development team and the improvements we've seen over the past two years. As a whole, it has produced efficiencies across the team for payroll & compliance that ahs been well worth the effort.

Nachteile:

We implemented the system in mid-2018. We found at that time that creating payroll rules when you're outside of an award can be very challenging, especially when you have to learn how the categories affect each other and you're trying to mesh everything to existing agreements. The platform could do with information links for each step that detail the exact impact of changing each rule. Sometimes a change could create a cascade of unintended consequences (this may have changed). If we had to go back fix something now, we'd have to relearn why certain things were done.

Antwort von Employment Hero

vor 4 Jahren

Hi Ben, Thank you for taking the time to share your experiences with Employment Hero. Having been using the platform for almost two years, your feedback is great to see and we're glad to hear your employees find the platform easy to use. Improving transparency and efficiencies are great wins! Thank you also for your feedback regarding setting up your own payroll rules. You now have first-hand experience into how complicated the modern award system is - so many variables that affect one another! Your suggestion for warnings is great and I've passed it on to our product team. Have a lovely day, The Team at Employment Hero

Lee
Lee
Co Founder and Director in Australien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Fine, but not great. Weak customer support.

3,0 vor 2 Jahren

Kommentare: Seems like a fair "jack of all trades, master of none" toolkit for small businesses. This is a prime example of a company that ships new features that a small subset of clients use, at the expense of maturing the interface design for the 20% of features that 80% of clients use. It's just a little clunky overall. Sadly, they clearly underinvest in Customer Support, as response times are heinous.

Vorteile:

It has a REALLY wide variety of features for HR/P&C

Nachteile:

Customer support "initial response" times averaged north of 1 week for basic requests from our organisation. UX is underinvested in (5/10).

Antwort von Employment Hero

vor 2 Jahren

Hi Lee, Thanks for your review. We're always working to ensure that we deliver exceptional customer experiences, so I am sorry to hear that our service hasn't met your expectations. I have passed on your feedback to our product and support teams. Many thanks, Anna

Kurt
Director in Australien
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Big Disappointment So Far

2,0 vor 3 Jahren

Kommentare: Zero star experience so far with HR and LMS implementation. Started much later than we clearly said that we needed. Was auto enrolled into hours of webinars with two days notice with no regards for our full calendar and business travel commitments. Am currently considering dropping down to the minimum number of employees to see out my contract and then putting my team in another software solution - and that includes LMS and Payroll. We expected a lot more from conversations on the sales calls. Hasn't lived up to promises in Payroll either. Xero has better payroll system with more functionality and better value.
There are much better value LMS systems out there as well. (TalentLMS)

Vorteile:

Had potential if it was delivered as promised, the problem is getting it set up has been extremely difficult.

Nachteile:

The setup process has been a disappointing experience.

Antwort von Employment Hero

vor 3 Jahren

Hi Kurt, While we're sorry to see that Employment Hero didn't reach your expectations, we appreciate you taking the time to review the platform. It is extremely rare for a customer to finish the sales cycle only to realise that it's not a good fit during implementation. This is outcome is as undesirable for Employment Hero as it is for customers such as yourself and our sales team does everything it can to avoid these situations. Though this happens very rarely, we have taken your feedback onboard to avoid this happening again and I can see that your subscription was cancelled before launching the platform. Wishing you all the best, Anna from Employment Hero

Dearne
Admin Manager in Australien
Landwirtschaft, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

HR made easy

5,0 vor 4 Jahren

Kommentare: The fact we can have up to 350 people inducted and work ready over our peak season the thing we loved most was the ease in which we could do multiple pays per week for the different divisions we have, and the fact employees can access their payslips, leave balances etc is just awesome.
We most definitely saved hours pay day by using this system very happy we made the change to Employment Hero.

Vorteile:

We found the system super easy to use once set up had been completed it was a very simple process to move over to Employment Hero - We use a lot of seasonal workers through Cherry season and this system made it so much easier for employees as well as the admin team.

Nachteile:

Not so much as liking least but it just took a while to work out which information was where in the menu

Antwort von Employment Hero

vor 4 Jahren

Hi Dearne, Thank you so much for taking the time to review Employment Hero and to provide so much detail about your experiences. We really appreciate it. We're so glad we can help you manage your onboarding and offboarding across seasons and that all your employees love having their employment documents on hand whenever they need them. We look forward to supporting you and the team for many more seasons to come! Thank you again, The Team at Employment Hero

Jacob
General Manager in Australien
Lagerung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great on paper but lacking smooth functionality

4,0 vor 11 Monaten

Kommentare: Relatively good, great concept, aesthetic user interface, clunky functions here and there, setup support for payroll is not helpful.

Vorteile:

One place to store everything HR, keeps everything quick for onboarding and saves time and resources

Nachteile:

Setup was painfully long with minimal help especially with payroll. To the point i had to explain things wrong within the system and explain how to fix it. New employees are not forced to complete there induction and policy content to be considered onboarded and can start the job and not have done anything.

Antwort von Employment Hero

vor 10 Monaten

Hi Jacob, Thanks for sharing your honest feedback. It's great to hear that the platform's helping you to streamline onboarding and HR admin. I can also appreciate that set-up was challenging, so thank you for sharing your experience with implementing the platform. We're working on a number of initiatives to streamline this experience in future and this feedback is vital in shaping this. In terms of the induction and policy content, you should be able to make this mandatory. Please check out our Help Centre for more information: https://help.employmenthero.com/hc/en-au/articles/360004049095-How-do-I-onboard-a-new-Employee-by-Hero-Academy-Training We appreciate your support. Many thanks, Rosie

Olinka
General Manager in Australien
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A timesaving business value HR platform once you get set-up

3,0 vor 2 Jahren

Vorteile:

We effectively use EH as our online HR platform. In this aspect it is spot on with Policies, Compliance, Certifications, HR Docs, Contracts and Onboarding. Very happy to use an Australian company. The guidance templates for HR docs and policies are excellent. Pricing is incredibly efficient. Subscription outsourcing is the now for smart businesses. Payroll Xero integration through EH is much less impressive which is such a shame.

Nachteile:

Minor features are missing. Xero payroll functionality is not good enough - actually that's a major issue. How can you not have YTD available on pay slips?? We've had to revert to Xero's My Payroll, so now staff have 2 platforms to manage. Then the smaller but equally frustrating items - You can enter the public holidays that apply to your location but these aren't reflected in the team leave calendar as an identified PH. Why not? You have already identified then surely the data can be pulled into the team calendar. I submitted questions to the helpdesk and in reply got an answer but got told to sign up for an online Q&A session for future queries. I don't have time for an hour and to have to book in time, I should just be able to email off a question and at some point get and answer. There are other minor frustrations but the overall HR functionality probably outweighs the issues, until we find better.

Antwort von Employment Hero

vor 2 Jahren

Hi Olinka, Thanks for your review. I'm glad to hear that our templates and cloud-based onboarding and HR is adding value to your business. We're always working to improve our platform and overall experience, so I have passed on your valuable feedback about the Xero integration to our team. If you'd like to discuss this further, please let me know by emailing info@employmenthero.com. Thank you for your support. Many thanks, Anna

Evelina
Evelina
Managing Director in Australien
Verifizierter Nutzer auf LinkedIn
Personalwesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: GetApp

The worst customer service!

1,0 vor 4 Monaten

Kommentare: Despite making repeated attempts to address the ongoing issue through email since October, unfortunately, a resolution has not been reached. It's worth noting that, during this period, the company continued to accept our payments despite our non utilisation of their platform even though EH had previously confirmed that they would discontinue these charges. While we have sought reimbursement for the funds, our requests have gone unanswered, adding to the frustration. A more responsive approach and transparent communication would greatly enhance our overall experience and confidence in the company's services.

Vorteile:

Absolutely nothing! They promised us a service so we could sign the contract and we later found they actually don't have that service in place. Over 6 months we have been paying for a service that we cannot use!

Nachteile:

The worst customer service I have experienced in my professional career. A service that was over promised and under-delivered. The account manager initially thought to guide us, seemed to provide misleading information, possibly in pursuit of expediting a sale. We've also had to pay about $500 for the EH Payroll subscription, but we've lost more time/money on our internal resources trying to figure this all out.

Christopher
Director in Australien
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Customer review

4,0 vor 6 Jahren

Kommentare: As a system , I am very happy. The HR platform allows me to keep my policies and procedures in one place, is transparent to all staff and I am comforted to know that it is legally complaint. The payroll system is fantastic. The pay slips are comprehensive, illuminating ambiguity and keeping staff satisfaction high. I have no problem recommending the system to any SME owner who has a desire to govern their business properly.

Vorteile:

Stable platform, it works and is simple for staff to comply with

Nachteile:

The platform represents a new paradigm of online HR processes. Understanding how the system works takes a lot of time and constant revision. Obviously people learn by different styles and methods, but I felt that having a person to talk through important issues like payroll and performance reviews is important. The strategy to have all phone calls a pay only service is myopic. It may be more profitable for EH but it undervalues to importance of the client.

Antwort von Employment Hero

vor 5 Jahren

Thanks for your review, Christopher. We do value our clients very highly, but unfortunately phone support isn't scaleable. Our online support team is highly skilled and we have every confidence in their ability to solves issues quickly and effectively. We're really glad you're enjoying using the platform though and even happier to see you'd recommend us to others! Thanks again, The Employment Hero Team

Adrian
Chief Operations Officer in Australien
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Employment Hero Review

5,0 vor 3 Jahren

Kommentare: The onboarding team were amazing! Very easy to get along and use the software.

Vorteile:

Integration with payroll. API capability. Ability to brand the portal to our own branding. Electronic paperless processes. One stop shop for HR management.

Nachteile:

Because we use Keypay already, they have not handle the integration with Keypay well. We are currently having to use Keypay for rostering and payroll. It should be all in the one new system Employment Hero.

Antwort von Employment Hero

vor 3 Jahren

Hi Adrian, Thank you for taking the time to share your Employment Hero experience with others. It's great to see that paperless HR and custom branding have had such a great impact on your business. We also appreciate your feedback regarding our integrations. We're working on ways to improve these functions, so watch this space! Thank you again, Anna from Employment Hero

Margaret
Health Service Manager in Australien
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

SR review of Employment Hero

5,0 vor 11 Monaten

Kommentare: Mixed. The role out of SWAG was difficult as employees got confused between HR and payroll. Also payroll did not set up our employees in SWAG properly.

Vorteile:

Keeping compliance documents in one place with reminders when they are due

Nachteile:

Employment Hero doesn't sync with payroll

Antwort von Employment Hero

vor 10 Monaten

Hi Margaret, Thanks for your review and honest feedback about the rollout of Swag in your organisation. I encourage you to contact our support team within the platform, as they should be able to assist with your payroll sync issues. We appreciate your support. Many thanks, Rosie

Georgie
Human Resources Manager in Australien
, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Easy to use platform that employees enjoy interacting with - but don't expect customer service or support.

3,0 vor 6 Jahren

Kommentare: Good functions and an easy to use platform don't compensate for lack of support or customer service.

Vorteile:

Has cut down on our paper trail. It's good having all the HR documents uploaded in one place that can be accessed by employees.

Nachteile:

Little to no customer support. All correspondence must be by email which is slow and ineffective. EH changed to a 'pay-for-support' arrangement after our company had already signed up - so the appealing point of difference that made EH stand out is now gone. The platform is expensive and can only be paid for by direct debit - which would be okay if invoicing was accurate and correct. We are now looking at other platforms but it's a bit like deciding you want a different breed of puppy after you've house-trained the first one.

Antwort von Employment Hero

vor 5 Jahren

Hi Georgie, I know I'm a little bit late to the game here but I wanted to address your concerns regarding our customer support team. In the past 9 months, we've worked tirelessly to improve our response times and expanding our support resources. We've also introduced a brand new education tool that guides users through the platform, step by step, reducing the reliance on our support team. I guess what we're saying is, we can still be that puppy! Hope to see you on the platform soon, The Employment Hero Team

Kellie
Kellie
People and Culture Manager in Australien
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy HR and Recruitment

5,0 vor 11 Monaten

Kommentare: Amazing support and the developments just keep coming.

Vorteile:

Reporting on so many aspects of HR - turnover rates, surveys, 1:1's and the way it easily interfaces with other payroll systems. The recruitment function is so easy and allows multiple people to be involved in each step of the process.

Nachteile:

I think the email notification settings need improvement

Antwort von Employment Hero

vor 11 Monaten

Hi Kellie, Thanks for your review! It's wonderful to hear you're getting so much value from the platform. I've passed on your kind words to our team. Many thanks, Rosie @ Employment Hero

Utsav
Sous Chef in Australien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Not too bad for the price point. But could be better.

4,0 vor 11 Monaten

Vorteile:

Payroll management system and the ability to see all the labour cost at one glace in the dashboard. Love that feature.

Nachteile:

Not able to copy and paste an employee's shift to he next day is something that bothers me a lot. Maybe I haven't found this option in the interface yet but having to search hard for something so small is not a great experience.

Antwort von Employment Hero

vor 11 Monaten

Hi Utsav, Thanks for taking the time to leave us a review. It's great to hear that you're loving the dashboard! Regarding shift management, you should be able to copy a shift. Check out this Help Centre article for more information: https://help.employmenthero.com/hc/en-au/articles/360001107095-Shift-management We appreciate your support. Many thanks, Rosie

Nicole
CEO in Australien
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Saves us so much time and helps us comply

5,0 vor 5 Jahren

Kommentare: Employment hero has reduced the time and effort of onboarding by about 75%
Employment hero has reduced payroll administration by about 75%
Employment hero means our staff induction is documented
Employment hero means our staff qualifications and training are documented and tracked.

Vorteile:

Allows us to track staff qualifications and licenses and make sure they never expire The inbuilt employment documents and templates are up to date and compliant with legislation which provides peace of mind Clean user interface and dashboard that is highly intuitive Fast and works well

Nachteile:

The app doesn't have all of the features yet.

Antwort von Employment Hero

vor 5 Jahren

Hi Nicole, Thank you so much for taking the time to review Employment Hero! It's great to see that the platform has reduced onboarding and payroll by 75%; it must be great having all that time back in your day! Thank you for your feedback regarding the lack of features on the app, too. We are working hard to have as much parity as possible between the app and the desktop versions of Employment Hero. Have a great day, The Employment Hero Team

Samantha
Financial Controller in Australien
Hausmeisterservice, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

All our HR needs on one platform

5,0 vor 4 Jahren

Vorteile:

Onboarding our employees is a simple and easy process. All HR records are kept in one place and we are able to keep paper files to a minimum.

Nachteile:

Some of the reporting features are not as straightforward as they should be - such as not being able to report on multiple leave types

Antwort von Employment Hero

vor 4 Jahren

Hi Samantha, Thank you for taking the time to share your experiences with Employment Hero; Paperless HR is much easier than the alternative! It's great to see that you enjoy the employee onboarding function too. You are able to run reports on the different leave types via our custom reporting function. I'll send you an email shortly with more details. Thank you again, The Employment Hero Team

Fiona
CEO in Australien
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Dissapointing - Complicated - Terrible Customer Service

1,0 vor 2 Jahren

Kommentare: The overall experience with Employment Hero was incredibly disappointing. Overly complicated. Lacking proper support and a waste of money. We ended up cancelling our agreement with Employment Hero (another disgusting experience thanks to their terrible copy and paste customer service) and going to a new provider ADP who delivered us a wonderful service and who continue to improve and upgrade their platform.

Vorteile:

We were really looking forward to getting employment hero up and running for our business. We were sold a story of "easy to use" and paid additional for "supported implementation".

Nachteile:

The entire process was poorly managed by the employment hero team. The additional fee we paid for a managed implementation was entirely wasted as we were told time after time "no you have to do that yourself" additionally we were told we would not be charged whilst we were not active on the platform and there was "no rush" to complete the implementation process only to discover that we had been charged for 6 months worth of use when we were still in the set up phase and not using the platform at all.

Antwort von Employment Hero

vor 2 Jahren

Hi Fiona, Thank you for your review. We're always working to ensure that we are delivering great customer experiences, so I am very sorry to hear that we haven't met your expectations. I have passed on your feedback to our team. Many thanks, Anna

Peter
Peter
Owner in Australien
Verifizierter Nutzer auf LinkedIn
, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It just works. Employment Hero is simple to use and easy to implement.

5,0 vor 6 Jahren

Vorteile:

Employment Hero appears to have taken the Apple approach of starting with the end user in mind and focusing on the customer experience rather than create the technology and people having to adjust to the technology. I like that I have made some suggestions for additional functionality regarding visibility of annual leave calendars over multiple departments which they had taken on board and rolled out in a software update. There was no additional cost to us and then all users get the advantage of the improvements. Like wise, when other users make suggestions that they take on board, we get access to the additional functionality. It is good that there is only one platform of Employment Hero that they need to support.

Nachteile:

Very happy with the software. The timeliness of support was slower than expected initially, but I think this is due to growing pains and the rapid growth of Employment Hero.

Antwort von Employment Hero

vor 5 Jahren

Thanks for giving Employment Hero such an awesome review, Peter! We hope you're still enjoying Employment Hero as much as you were when you wrote this review. Have a great day, The Employment Hero Team