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ReachOut – das kostengünstigste, für Smartphones optimierte, anpassbare Außendienstsystem, das heute erhältlich ist. Die ersten drei Nutzer sind kostenlos.
Inexpensive and really easy to use. It has eliminated the need for paper for Service Engineers.
Some of the data was confusing at first. I did get the hang of it as time went on.
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Ease of Integration
Kommentare: It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!
Vorteile:
Bringing our technicians into the future has been helped tremendously with this software! No more paper service reports copied and recopied. The ease of allowing the technician to obtain a signature from the customer to the technician's phone has been a life saver! Our technicians have moved from 'forgetting' to use the ReachOut system to asking me to put their work orders in!
Nachteile:
As with any new program, having to input all of our information took time, but was totally worth it!
Antwort von Fingent
vor 3 Jahren
Good to know that your experience with ReachOut is seamless. For the ease of setting up the system, you can now import(or export) customers, parts and invoices using a .CSV file or from Quickbooks online.
Reachout from an old school service company perspective
Kommentare: The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do! Try and tie up with him, as he is practically another member of our team here....!
Vorteile:
Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more in-depth information is a breeze. As a service company, we have loads of clients, with each having several "entities" or assets. The Reachout suite handles this troublesome area with ease, and this "ease of implementation" module alone is something you will be pressed to find elsewhere. Additionally, it constantly updates you on successful data input, and very quick to tell you if you made a mistake - nice one! Support is great, and the guys are very keen to help at all levels. Try it out now, as if you do....you'll see what I mean! Great system
Nachteile:
There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc.
Antwort von Fingent
vor 5 Jahren
Hi Phil! Very kind of you to share your honest feedback -- we feel humbled reading your review. Thanks for your continuous support & patience, and we look forward to making a more sustainable impact around your operations.
Browning Power Systems
Kommentare: Easy to use - quick dispatching - neat work orders - have had technical errors with no solution and work was lost.
Vorteile:
Quick dispatch and easy and accurate personalized work order reports.
Nachteile:
Several circumstances where work disappeared and complete work orders somehow went back to IN PROGRESS and erased technician completed work. Customer support had no idea what caused it each time and those work order were never restored and the work was lost. Customer support stated tech signed out during work however that did not happen and there were no other answers or solutions on why it happened and all work was lost.
Antwort von Fingent
vor 3 Monaten
Hi Cassandra, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you've experienced with our app. We take these matters very seriously and completely understand the gravity of the situation. Our team conducted a thorough investigation into the problem you described and have already taken the necessary steps to ensure the issue isn't encountered again. We have improved user guidance through timely warnings within the app and enhanced our customer support resources to assist users overcome similar concerns, if any, in the future. We appreciate your patience and understanding. Please reach out to our support team directly so we can schedule a meeting to assist you further - Team ReachOut
Best software for your money
Vorteile:
- Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do - Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route - When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead. - Free trial, the 3 user free trial is amazing and allows you to try the software before committing. - Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance - Excellent customer support
Nachteile:
Errors - There are errors when using any software and I've only experience 2 errors so far, which were resolved within a few hours. Contacting Reach Out is extremely easy and they respond within minutes App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders.
Antwort von Fingent
vor 3 Jahren
Thanks for your feedback Nelly, we are the glad that ReachOut has met your expectations of a total field service management application. We have fixed all known errors in the new version of the app, ReachOut 6.0. Now, all users can create work orders based on the custom permissions set up by the admin. - Team ReachOut.
Brilliant App, which has been saving us time and money for over 2 years
Kommentare: We have eliminated paper work orders and time sheets, which has improved accuracy and ease of use. The timing function on the app shows the customer exactly how long a service engineer was on the job.
Vorteile:
Inexpensive and really easy to use. It has eliminated the need for paper for Service Engineers. All work orders are now done online with instant invoicing of customers and reports including pictures of any extra work needed can be emailed instantly. Cannot praise this app highly enough!!
Nachteile:
The work orders of a customer aren't dated when you look at them in summary view which can be annoying when you are looking to find a work order by date, but this is a minor gripe for what is a really brilliant app overall.
Antwort von Fingent
vor 3 Jahren
Thanks for the kind words. That is exactly what we had envisioned ReachOut to be for our users, professional, easy and inexpensive. Now, there is a the date of creation and modified date inside the summarized view of the job. In the job listing page, there are custom filters to navigate through the job lists which can be saved.
Awsome Support when you need it the most!!!!
Kommentare: At times its very frustrating when things don't work but with the high level of support and very quick response time this is tolerable. This software will be a HOME RUN once the kinks are worked out.
Vorteile:
The very best thing is the level of support, doesn't matter if you have a free account or not the ReachOut Suite team is there to help. When we started to use this app we had a tremendous amount of issues with getting things to work properly. With in 24 hours we had direct feed back and a phone call to get things fixed.
Nachteile:
I feel there are some basic features that are lacking. First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder. The work around is just informing all my customers to look for this email address. Susheel has informed me that they are working on getting this so that when you email the invoice it will be from your company email but will only be implemented with a paid subscription, (300.00 a year at the time of this review) This is very inexpensive for FSM software.
Antwort von Fingent
vor 3 Jahren
Thanks Gary, for giving a shoutout to our support team -- which we are proud of :) We hope to lead in a very sustainable way, and provide value for the services we offer. We're very excited to tell you that we've brought in the capability for you to share reports, quotes, and invoices through your email after synchronizing it with ReachOut.
A CRM to take you from surviving to thriving
Kommentare: I've been experiencing issues within the software with pages loading, etc. customer support have been incredible with helping to figure out what's going wrong. Customer service has been some of the best I've ever received when working with CRM software & is one of the reasons we've enjoyed using reachout; even with the bugs. Their team has also shown me a few tips & tricks to work more efficiently within the program.
Vorteile:
The customer organization, work orders, and ticket function helped move our new business from surviving to thriving. The customer service team within ReachOut is one of the best I've ever encountered.
Nachteile:
It appears it's still in developmental stages; I've experienced a few glitches which hinder productivity, but customer service is helping us through that.
Antwort von Fingent
vor 3 Jahren
Thank you, Adrienne! Surviving to thriving says it all :) We appreciate your support & patience. We have launched ReachOut 6.0, fixing all the known issues with a performance boost. The platform now is quick, easy to navigate through and seamless.
Brilliant ideas here!
Kommentare: From inputting customer information to creating clear and informative tickets to work orders with geo location info and beyond, it is obvious to me that these devs definitely have done there research thoroughly. and are going places fast! I forgot to add they have a brilliant support crew too. Patient, understanding and flexible too. Ticks all the boxes for me :)
Vorteile:
The biggest aspect I like about this software is its adaptability. I find it reassuring to know that not only can I input my customer base base but I can also edit certain parts of the software to produce things that relate solely to my profession. e.g make checklist templates for my Techs that provide information they need, to perform the different services required of them. I also love the pipeline view for the work orders, because I can see at a glance everything that is being worked on, waiting for parts, or waiting for customer approval etc. . . Its all there! Great stuff!
Nachteile:
The only thing I disliked about this software package was the lack of ability to be able to add our own custom columns in various areas such as customer base and inventory. . .but I’m sure the devs are listening and will find a way to accomodate these requests sometime soon.
Antwort von Fingent
vor 3 Jahren
Trevor! Thank you for your feedback, it's nice to know that the Pipeline View stands out for you (yes, in a way it acts like a whiteboard you may keep at your office). We have brought in a the provision for you to add columns in work order, customer, entity and Parts in our latest version of the platform, ReachOut 6.0.
Software is user friendly, compatible with our needs- TOP NOTCH all the way!
Kommentare: Benefits are endless!
Vorteile:
Software is very easy to use in the office and in the field. Reach Out is always making improvements and adding new features on a monthly basis! Customer service is amazing- they answer within minutes and even call me to check in! I tested at least 6 programs and Reach Out Suite in my opinion far exceeds any other! They even take into account your specific business needs as far as functions and adds them to the software- TOP NOTCH from the software to customer service!
Nachteile:
I honestly do not have any cons on this software. Any issues I may encounter, customer service addresses them within the hour and any features that I am needing, they work to add to the software.
Antwort von Fingent
vor 3 Jahren
Great feedback, Cheryl -- thank you for that. We are very happy to see that you've had an amazing experience with the Customer support team to help you through your use of the system. We've got a long way to go :) Hoping to be a part of your journey to help deliver your services for your customers in an organized, efficient & sustainable manner.
Almost the perfect solution
Kommentare: It was almost the one, but it just couldn’t hold up to the competition.
Vorteile:
Inventory tracking, scheduling, work order management, asset tracking, etc. It seems like the total package at first blush, and for many this would be a really usable service.
Nachteile:
There are so many pinholes in it. Bugs, missing features that are dealbreakers, etc. We almost used the software anyway because the price is so great, but I mporting parts and customer information from a CSV is such a nightmare that we stopped using it altogether.
Antwort von Fingent
vor 3 Jahren
Thank you for sharing your thoughts around your experience with ReachOut, really appreciate it. You will now have assistance from our team to set up your account. We will help you import Customers and Parts and be with you every step of the way while you're setting up. We've fixed all the known issues and bugs in our latest update, ReachOut 6.0. - Team ReachOut
Good field management software!
Kommentare: We solved the issues with double data entry, as well as logistical issues. We can see where our technicians are to better assign them jobs. We can also look up past work order histories easily. Overall we are quite impressed, and tech support has been working with us to improve the product.
Vorteile:
Cloud based software, I can work from anywhere. Our technicians find it very easy to use the app. Easy to keep track of work order status. Saves us time!
Nachteile:
Some bugs that need working out, some inflexiblity in the software. I wish there was more streamlining when preparing invoices, and a option to directly use our own email program. Would be nice if we could use our own self generated invoice numbering format, would also be nice if customer locations that are different from main billing address were printed on the invoice.
Antwort von Fingent
vor 6 Jahren
Thanks Ivan, for sharing your feedback. We have always been proactive in terms of bringing new features and enhancements every month. The team will certainly be prioritizing the changes you requested also keeping in mind the value it's going to add to all of our users. We are in the process of releasing new features, and enhancing the existing system. Thanks for your patience and support! Will see you around.
Reachout Evalutation
Kommentare: Improving work flow, cost efficiency, have everything at one place, reducing the amount of processes and paper used and specially people involved, one person can do a lot of work setting up everything and controlling all the work procedures, glad i found out about it, makes my life easier
Vorteile:
The support is very good, small changes can be done very quickly as they understand it will improve the system itself, free of charge, and from my understanding premium versions can have specific development so it can suit your every needs, even though the standart version itself is more than enough for small/medium organizations Whenever you make a ticket someone will respond in very short notice and help you, and thats the most important about any software you may use, 5 stars here
Nachteile:
Sometimes takes a little bit to load the pages, but it can be the amount of information The list of tasks etc should be a setting, because viewing 10 a time and loading time between pages sometimes its an effort to find tasks if you have hundreds of work orders
Antwort von Fingent
vor 3 Jahren
Thank you, Paulo for your honest feedback. We'd be pleased to working with you to understand different touch-points that you come across on a daily basis and see how we can improve the system in general. That said, we have made improvements in the performance and functionalities in our later version 6.0. Your trusted field service app is now faster, smoother and easier. - Team ReachOut
Excellent Customer Support
Kommentare: So far we've had a great experience using Reachout. It has helped us save time on documenting and tracking all of our work orders. Any minor issues we've had were addressed and resolved very quickly.
Vorteile:
We're using this software a bit outside of its intended purpose and I really appreciate the effort they've put into helping my team to best utilize the software to suit our needs.
Nachteile:
It would be nice to have a way to track more of the data across all work orders. The reports are nice and likely suit a larger population of the users. We are a special case.
Antwort von Fingent
vor 5 Jahren
Hi LaKisha, thank you for sharing your experience. We are happy and inspired to see that you've been able to streamline processes and track activities internally without much hassle. Our intentions are really to enhance the existing reporting and add more meaningful features moving forward :) - Team ReachOut
Good product so far, still trying to figure out how to adjust to my biz needs
Vorteile:
Easily accessible, pretty well laid out and plenty of features. I really believe it could support the service needs of most organization. The free trial is extremely generous and I'd encourage anyone to invest a bit of time and see if it works for you.
Nachteile:
My organization really on needs to use a couple of the modules. Even when on a paid/premium subscription it doesn't appear that you can remove unused modules from the dashboard leaving it a a bit cluttered with unused items.
Antwort von Fingent
vor 3 Jahren
Hi Isaac, We really appreciate your honest feedback, and nice to understand the items you liked and disliked within the system. In ReachOut 6.0, our new and improved version, you can hide the items on the menu which you don't really need. You can bring these back later if you wish to. - Team ReachOut
Great customer service, easy to use
Kommentare: Improved efficiency in the office and field
Vorteile:
Customer support has been amazing, The software is very easy to use and requires minimal training for all involved. The team are always looking to improve the package and take all feedback seriously.
Nachteile:
Has some minor limitations with reporting apart from that an awesome package which will improve your efficiency in the office and on site.
Antwort von Fingent
vor 3 Jahren
Hi Ross! Appreciate your honest & subtle feedback. Our customers are our products' core focus :) What we craft is keeping them in mind. We've made improvements to the reporting capability and have a performance upgrade to ReachOut in our latest version 6.0. Please reach out to us in chat for any assistance you might need. - Team ReachOut.
Easy to use, all necessary features.
Kommentare: We are usign for two different business models and we managed to adapt system easily for totally different business.
Vorteile:
Very easy to use, perfect and super quick customer support. All necessary features are included in free version without any limitation.
Nachteile:
Quotation module is not included in free version. It would be awsome if more customisation was available for form design, invoice, reports etc.
Antwort von Fingent
vor 3 Jahren
Thanks Akbulut, for your valuable suggestions and I appreciate you writing a quick review for us :) You actually have the provision to customize forms(create your digital forms) and customize job reports. This is something we brought in as a part of ReachOut 6.0, the new and improved platform for field service management. - Team ReachOut
This program keeps communication, organization, and useful form system
Kommentare: More efficient communication between the office and field crew
Vorteile:
the communication between our office and the field crews, Pinpoint time line when orders are due, pipeline the ability to move work order from different statues
Nachteile:
the photos system. it isn't easy to just download photos you have to download the whole report .....
Antwort von Fingent
vor 3 Jahren
Thanks, Michael for your feedback. It's encouraging to know the efficiency & communication internally has gone north. Yes, we now have the ability to not only click photos from the field easily, but also fill a form out, make annotations on the pictures your techs click -- please let us know if you'd like to opt for a demo, through our chat on the website.
Perfect solution for Maintenance reports and Scheduling jobs
Vorteile:
Very flexible software and perfect communication between office and site workers.
Nachteile:
Could find enough information how to customize the software, but contacted the team through the chat and answered all my questions very promptly!
Antwort von Fingent
vor 3 Jahren
Hi Ronnie! Great to receiving your feedback about your experience using the system. It only get's better from here and we'd like to offer topnotch services for your business to productively grow and serve your customers better. Thanks again, and we'll see you around ! Sincerely, Team ReachOut
Overall easy to use and get up and running quickly
Vorteile:
The fact that I could get an app for my phone. I felt this made life a lot easier while on the go since I travel a lot and work from home.
Nachteile:
Some of the data was confusing at first. I did get the hang of it as time went on. Though I think this could be improved upon in times
Antwort von Fingent
vor 3 Jahren
Thank you, Carl, for your honest feedback. Mobility of your workforce is key, hence the apps come in handy to execute work and get organized. In our latest update, we've made improvements to the system as a whole. The all new ReachOut 6.0 is simpler, faster, better.
Great customer support. They answered my questions very promptly.
Vorteile:
It was simple and fast to get my team using the app. The app is easy to learn and administer across the team.
Nachteile:
The HELP info was hard to find. Other than that the app is great and will improve with future releases.
Antwort von Fingent
vor 3 Jahren
Hi Mike, thank you for your feedback. We are always interested & keen to provide a very clean onboarding experience, and also present apt information for you to get started -- not to forget the chat support and on-going account management. I hope you've made good progress using ReachOut for your business.
