Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über Aircall

Aircall unterstützt mit seinem benutzerfreundlichen und leistungsstarken Telefonsystem Unternehmen in der Kundenbetreuung und im Vertrieb produktiver zu arbeiten.

Erfahre mehr über Aircall

Vorteile:

What I like most about Aircall is how simple the interface is and how easy it is to use.

Nachteile:

Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.

Bewertungen zu Aircall

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,2
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

7,7/10

Aircall hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 412 Nutzerbewertungen auf Capterra.

Hast du Aircall bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (412)

Shane
Shane
Co-Founder & CEO
Verifizierter Nutzer auf LinkedIn
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Issues with reporting

2,0 vor 2 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Dominique
Geschäftsführerin in Deutschland
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ich dachte, Aircall wäre toll...

1,0 vor 9 Monaten

Kommentare: Sehr, sehr, sehr enttäuschend. Nach ca. 2 Jahren Nutzung dieser VoiceIP Plattform reagiert niemand mehr auf Emails, Reklamationen, werden Beträge auf dem Konto belastet ohne Rechnung, werden Rechnungen nicht nachvollziehbar zusammengestellt und auch auf Nachfrage nicht aufgeschlüsselt, kümmert sich keiner darum, dass wir Störungen in der Telefonie gemeldet haben, werden FALSCHE (!) rechtliche Anforderungen bzgl. Legitimationsdokumente gestellt, weder im customer success Team, noch in der Reklamationsabteilung noch im Management kann man jemanden erreichen...

Vorteile:

Bedienerfreundlich...mehr ist hier leider nicht aufzuführen

Nachteile:

KundenserviceManagement ErreichbarkeitRechnungsstellungTransparenz der RechnungslegungRechtliche Anforderungen an RufnummernerstellungBehandlung von Fragen und Reklamationen

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Lebensmittelproduktion, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Support nicht vorhanden.

3,0 vor 2 Jahren

Kommentare: Technisch alles perfekt gelöst. Support katastrophal, bzw. nicht vorhanden!

Vorteile:

Das Einrichten funktioniert sehr einfach.

Nachteile:

Es gibt praktisch nur ein Verkaufsteam bei Aircall. Sobald man Kunde ist, steht man im Regen. Dann gibt es nur noch Chat-Bots und keinerlei Ansprechpartner mehr.

Antwort von Aircall

vor 2 Jahren

Hi there, Thank you for taking the time to share your Aircall feedback with us. While we're so happy to know that our tool is helping your organizational needs, we are sad to hear that you are not receiving the level of customer support you need. We'd love to help correct this! Please send us additional information via https://support.aircall.io/ so that we can put you in contact with the right team. Alternatively, you can also reach out to your dedicated Customer Success Manager for further assistance. Best, Leslie from Aircall

Moritz
Geschäftsführung in Deutschland
Chemikalien, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ohne Mahnung den Service abgeschaltet

3,0 vor 4 Monaten

Kommentare: Aircall hat uns mehrmals unabgesprochen zu viel berechnet für EU Calls, als auch einen weiteren User, den es nie gab. Nach Klärung mit unserem CSM wurde uns dann bestätigt, dass die ausgestellten Rechnungen storniert werden. Im Anschluss wurde ohne eine Mahnung oder Vorwarnung am Montagmorgen der Service abgeschaltet, sodass unser komplettes Sales Team mehrere Stunden weder Anrufe empfangen konnte, noch telefonieren konnte. Zur Wiederholung: Es wurde ohne Vorwarnung der Service abgeschaltet. Wir werden den Service daher einstellen, da dieses Verhalten weder der Seriösität noch dem Kundenverhalten entspricht, dass wir von so einem relevanten Dienstleister erwarten.

Vorteile:

Als Telefon-Software im Sales, in Verbindung mit Hubspot als CRM, hat es gut funktioniert

Nachteile:

- Betreuung und Service waren unter gewohnter Qualität, wie man es von anderen SaaS Produkten kennt- Von Anfang an wurden kleine Rechnungen für Services verbucht, die wir nicht vereinbart hatten, was die Zusammenarbeit sehr anstrengend gestaltete. Es wurden bspw. User ohne unsere Beauftragung hinzugefügt und EU Calls

Markus
Kommunikationsberater in Schweiz
Öffentlichkeitsarbeit und Kommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Unzuverlässig

1,0 vor 4 Jahren

Kommentare: Da habe ein paar Bastler versucht, das Telefon neu zu erfinden.

Vorteile:

Nichts - und mehr gibt es nicht zu sagen

Nachteile:

Die Funktionen sind laufend gestört, die Usability ist nicht klar, Telefonate können z.T. nicht entgegengenommen werden, eingestellte Parameter werden nicht übernommen, Verbindungsunterbrüche trotz guter Internetverbindung, Klangqualität wie aus dem Mistkübel.

Antwort von Aircall

vor 3 Jahren

Hi Markus, We appreciate you taking the time to leave a review and apologize for the delay in our response. Sorry to hear that you haven't enjoyed your experience with Aircall. If you're open to it, we want to learn more about the frustrations you're having and figure out how we can make things better for you. - Aircall Team

John
Consultant in Deutschland
Versicherung, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Positives Erlebnis

5,0 vor 2 Jahren

Kommentare: Telefonie mit Kunden, positives Erlebnis durch klaren Klang. Das hilft mir als schwerhörigem.

Vorteile:

Die wirksamste Funktion ist Anruf "auf Knopfdruck" und die damit verbundene Komptabilität zum CRM.

Nachteile:

Ehrlich gesagt ist mir noch nicht negatives aufgefallen.

Antwort von Aircall

vor 2 Jahren

Hi John, Thank you for sharing your feedback with us! We're thrilled to hear that you've had only positive experiences with us. If there's ever anything we can do better, please don't hesitate to share. Cheers, Max from Aircall

Severin
Wissenschaftlicher Mitarbeiter in Deutschland
Rechtsberatung, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Schlechte Programmierung

1,0 vor 3 Jahren

Kommentare: Schlecht.

Vorteile:

Der Powerdialer, wenn er denn alle die Nummern, die nicht anrufbar sind, automatisch herauslöschen würde.

Nachteile:

Andauernde Störungen, schlechte Programmierung.

Antwort von Aircall

vor 3 Jahren

Besten Dank fur Ihr Feedback! Wir arbeiten aktuell an unseren PowerDialer, daher hoffen wir, dass das Update Ihre Erwartungen entspricht. Beste Gru?e, das Aircall Team

Saskia
Saskia
Senior Director Sales Marketing in USA
Verifizierter Nutzer auf LinkedIn
Restaurants, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Most Reliable Phone Service Available

5,0 vor 5 Monaten

Kommentare: It facilitates both inbound and outbound call management. I like how simple it is to make an outgoing call. The time zone and area code are shown automatically, warning us to tread carefully in case of a time zone mismatch.

Vorteile:

Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons.

Nachteile:

The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of

Daniel
Customer Operations Executive in UK
Personalbeschaffung & -besetzung, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Aircall is the easiest system as well as the best value for money.

4,0 letztes Jahr

Kommentare: Overall, I have loved using Aircall, they are so much better than our previous phone system, much easier to use, cheaper, and they actually seem like they care about our experience unlike some other companies.

Vorteile:

What I love about the software is the fact it is just so easy to use. Being a gatekeeper at my company is not one of my highest priorities as I cover many different areas. But the fact that I could do one onboarding call, and understand how to call, take calls, transfer, tag... basically everything is amazing. Not to mention our CSM was great and always checked in to ensure we understood the platform.

Nachteile:

The only thing slightly annoying is the constant updates on the phone app, which stops you being able to take calls until you update it and as someone who doesnt always have the app open right in front of me sometimes I miss calls because I am unaware it needed an update.

In Betracht gezogene Alternativen: RingCentral MVP und JustCall

Warum Aircall gewählt wurde: Cloudcall just weren't working. The phone system was frustrating to use and they would turn any number on your laptop in to a phone number link somehow. Also took ages to get any support whereas Aircalls is very quick.

Zuvor genutzte Software: CloudCall

Gründe für den Wechsel zu Aircall: A few employees were aware of this company and said it was good, also the amount of integrations they offered combined with a mobile app was a big thing.

Antwort von Aircall

letztes Jahr

Hi Daniel, Thank you for sharing your feedback with us! Wonderful to hear how Aircall is positively impacting your team's day-to-day. If you ever need assistance with your account, please don't hesitate to reach out to our teams. Best, Leslie from Aircall

John Anthony
Customer Care in Philippinen
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The Best Calling Platform

5,0 vor 2 Monaten Neu

Kommentare: Overall, Aircall is the best and I didn't expect that this platform would make our lives easier.

Vorteile:

It's easy to use, user-friendly and has not delay when in terms to calls and other uses.

Nachteile:

What I didn't like about the Aircall was their login system.

Victoria
Business partner in Spanien
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Aircall is a game-changer for our customer service, making it easier to manage and route calls.

3,0 vor 2 Monaten

Vorteile:

The user-friendly interface and seamless call routing have made a noticeable impact on our productivity.

Nachteile:

Occasional call quality issues and limited integrations with certain CRM platforms have been a bit frustrating.

Elliot
General Manager in Japan
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easiest to use calling app for business

5,0 vor 4 Monaten

Vorteile:

Aircall is easy to use and integrates great with Pipedrive! By automatically posting call recordings, answering phone messages and any missed calls straight into deals, my team and I can keep a consistent history of all deal activity in one location. Friendly and helpful support when I have needed it too!

Nachteile:

I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past. Sometimes leads are unable to speak. This may need some additional work.

Vince
Vince
Owner in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Deceptive Billing Practices

1,0 vor 10 Monaten

Kommentare: The worst VoIP service we have ever used.

Vorteile:

Nothing. The product sucked all around.

Nachteile:

Everything, especially their billing and customer service. They don’t even have a phone number, so if they do respond to you, it’s via email more than a day later.

In Betracht gezogene Alternativen: 8x8 X Series, Dialpad und RingCentral Contact Center

Warum Aircall gewählt wurde: Deceptive marketing that made us believe they had better integrations than they do

Gründe für den Wechsel zu Aircall: Deceptive sales process, we were promised features that don’t exist or work.

Antwort von Aircall

vor 9 Monaten

Update: Hi Vincent, as promised I've contacted our teams internally. I see that you're working with them to resolve the issues regarding your subscription. Should you need additional assistance, please feel free to reach out. - Anthony from Aircall ——— Hi Vincent, thank you for sharing your feedback with us. We're sincerely sorry about the issues you've encountered with your contract and are determined to assist you in resolving them. We're going to gather more insight with our teams internally and get back to you soon with an update. We thank you for your patience and understanding in this process. - Anthony from Aircall

Jisselle
Jisselle
Director of Customer Success in Trinidad und Tobago
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I love AirCall, been using it for over four years now!

5,0 vor 2 Jahren

Kommentare: I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.

Vorteile:

AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.

Nachteile:

I have no complaints, it's the best VOIP service I've used.

Antwort von Aircall

vor 2 Jahren

Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Sicherheit & Untersuchungen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Fantastic product, service and customer service!

5,0 vor 9 Monaten

Kommentare: I really love the change in availability and reliability of Aircall compared to what we were using before. The reporting is very in depth and offers anything that anyone would ever need, honestly. Merged and integrated into our CRM, the reporting is more in depth and was easy to integrate.

Vorteile:

I love the immediate use of the product that is available. I truly do love the customer service as well!

Nachteile:

I really don't have any cons that I've found while using Aircall yet.

In Betracht gezogene Alternativen: RingCentral MVP und Kixie PowerCall

Warum Aircall gewählt wurde: The connection issues present with our old provider was inhibiting our team.

Zuvor genutzte Software: Talkdesk

Gründe für den Wechsel zu Aircall: Aircall had everything we needed for the best pricing and was transparent about their pricing structure.

Selim
Selim
Head of Sales in Türkei
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

One of the best

5,0 vor 2 Jahren

Kommentare: I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget

Vorteile:

It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.

Nachteile:

Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.

Antwort von Aircall

vor 2 Jahren

Hi Selim, thank you so much for leaving this kind review! We are thrilled to hear that you had a nice trial experience. We hope that one day we'll get to work with you on a more permanent basis. Cheers! - Max

Alicia
Senior Advisor in Spanien
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Aircall has made managing calls a breeze, love the user-friendly interface!

5,0 vor 2 Monaten

Vorteile:

The software has helped me streamline call management and improve customer interactions.

Nachteile:

However, the reporting and analytics features could be more robust and insightful.

Thomas
Marketing Coordinator in Kanada
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Cost Effective but Feature Poor

3,0 vor 3 Jahren

Kommentare: Fine. Aircall is a softphone service that will allow you to make calls, but not much beyond that. If you're looking for a starter service to make and take sales calls, then you can do worse than AirCall, but know that there are more feature-rich options out there.

Vorteile:

The best thing about Aircall is its ease of use and pricing. It's one of the less-expensive soft phone providers on the market, and it's extremely easy to get in and assign numbers and teams. The call quality is also pretty good for what you're paying.

Nachteile:

There's not much of a solution for local presence. Our use case requires calling across the United States and Canada, and in order to reach leads effectively we need to use area codes that they recognize. This is certainly achievable, but it requires a lot of legwork on your part - purchasing numbers in the areas you want to reach and manually switching before calling. I've also run into a few integration issues that no one can seem to help me with.

In Betracht gezogene Alternativen: ReadyMode

Gründe für den Wechsel zu Aircall: Pricing, previous experience, and integration with CRM.

Sheila
Wholesale Account Manager in USA
Konsumgüter, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

How I feel about Aircall.

5,0 vor 4 Jahren

Kommentare: I have to say my overall experience with Aircall is good. Of course, nothing is perfect and sometimes you might have an issue here or there. But in all honesty, I prefer Aircall over Ring Central any day. Not only is the tool user friendly, but the customer service team is great! They go above and beyond to assist you and will follow up with you until the problem is resolved and I appreciate that.

Vorteile:

What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

Nachteile:

The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case.

Aman
Aman
Researcher in Indien
Verifizierter Nutzer auf LinkedIn
Chemikalien, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Aircall is a cloud-based phone system with advanced call center features and easy integration with p

4,0 letztes Jahr

Kommentare: Aircall is a highly regarded phone system that is known for being comprehensive and easy to use. Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some I have reported call quality issues and limited customization options, many businesses still find Aircall to be a useful tool for managing their calls. In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their customer service and improving their workflows.

Vorteile:

According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service.

Nachteile:

I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable

Antwort von Aircall

vor 12 Monaten

Hi Aman, thank you for sharing your feedback with us! It sounds like you are using Aircall to improve your customer service, and it's working. Great to hear! We're also pleased that you are installing our integrations as well. You mentioned that you sometimes have issues with the setup of these integrations, so we'd love to help you there. You can find a lot of the answers you're looking for on our Knowledge Base (here: help.aircall.io) but if you ever need more help, please do not hesitate to contact our Support team (here: support.aircall.io). Call quality can be a tricky problem to tackle, but there are usually many fixes that you can employ. I highly recommend running a Network Diagnostics test on your users' devices to figure out what the issues might be: https://help.aircall.io/en/articles/4778206-network-diagnostics-panel And, of course, you can reach out to our Support team if you need further assistance. Thanks again for your review! - Max from Aircall

Karan
Associate in Indien
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Aircall has saved us an insane amount of time handling customer calls!

5,0 letztes Jahr

Kommentare: Great platform to use if you have an in-house sales team selling & interacting with customers across the globe.

Vorteile:

The ease of use with Aircall has helped us move from regular phone calls (across multiple devices) to handling everything on a platform. Helped us keep track of every call and the notes for us to refer back to in times of need. The recording quality is incredible, we leverage this for our internal training and audit activities. The CRM integrations provided are top-notch and save a lot of time for every user.

Nachteile:

The pricing is on the higher side compared to the rest of the tools that offer similar features. The mobile app is not as user-friendly as the web app, there is a lot of scope for improvement.

Antwort von Aircall

letztes Jahr

Hi Karan, thank you so much for your review! We're glad you're enjoying our notes, recording, and CRM sync features. Our mobile app will only get better as we have some of our best developers working hard on improvement projects as we speak! If you see room for improvement, please don't hesitate to let your account manager know. Cheers! - Max from Aircall

Nicholas
Director of IT in USA
Restaurants, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to get up and running

5,0 letztes Jahr

Vorteile:

This product is very simple and easy to use compared to our previous call center software. I had everything configured for testing within a few days. Their API was easy to use for some extra automation. Their pricing model is very simple and fluid to change along with change of volume or other business needs.

Nachteile:

Some of the more advanced features were limited being it was a relatively new product however while we have had the product, aircall continually is implementing new features and improvements.

Antwort von Aircall

letztes Jahr

Hi Nicholas, thank you for sharing your review! We are thrilled you're using our API and creating some advanced workflows. We appreciate your patience as we work on some exciting new updates to our product, coming very soon! - Cheers, Max from Aircall

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Medizinische Geräte, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Mehh

4,0 vor 5 Monaten

Kommentare: I'm not a fan. Zendesk was a joke in many ways but their IVR was better than this, which is depressing.

Vorteile:

It integrates with our existing tech stack and helps sync info between Front and Salesforce.

Nachteile:

Wildly inconsistent connectivity. Randomly disconnects all the time and makes us unreachable. Call routing is terrible. We get families upset and frustrated because they can't reach us. IVR is inconsistent at best.

In Betracht gezogene Alternativen: Dialpad

Warum Aircall gewählt wurde: We switched to a better tech stack.

Zuvor genutzte Software: Zendesk Suite

Gründe für den Wechsel zu Aircall: No idea. I wasn't the ultimate decider.

Daisy
Integration Partner Manager in Belgien
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Experience on Aircall integrated with Hubspot and Planhat

4,0 letztes Jahr

Vorteile:

Our Sales team started more than 2 years ago with a test and we continued. We find Aircall easy to answer the phone and is there a high-quality connection. Our Sales team uses the Hubspot integration. Since 2 years our CSM and onboarding team are using Aircall to call customers.We use a Planhat - Aircall integration, however the automated log only includes the duration of the call and not the notes. We have different numbers per country presence.

Nachteile:

Passing calls between departments is not good arranged. We have customers in Spain, but no local address/office so this caused issues because of no proof of address.

Antwort von Aircall

letztes Jahr

Hi Daisy, thank you for your review! We are glad that you're making good use of our integrations. Regarding your local address issue in Spain, we apologize for this inconvenience. Unfortunately, this is a compliance issue and nothing that Aircall or our competitors have any control over. If, however, you're able to register your business in Spain, this could be an option for you going forward. I recommend you consult our Customer Success team to understand your options. - Best, Max from Aircall

Monica
Co-founder in USA
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Aircall for Small Businesses

4,0 vor 2 Jahren

Kommentare: It has been a great experience. All our customer service agents use it, and training them takes only a few minutes. As an administrator I am able to see their activity and manage their use.

Vorteile:

I love the simplicity of the product. There is no need to read a manual to use it, and the features are very intuitive. It is really easy to add users and manage their use as well.

Nachteile:

It is not a very robust software, but it's all we need for our business.

Antwort von Aircall

vor 2 Jahren

Hi Monica, We appreciate you sharing your feedback with us! We're glad that Aircall is helping your business out with its essential communication needs. To go a step further, many of our customers like to pair Aircall with their other business software to unlock advanced workflows. You can check out the options here: https://aircall.io/call-center-software-integrations/ Let me know if you need any help! Cheers, Max from Aircall

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Enabling you to make calls

3,0 vor 2 Jahren

Kommentare: Good, overall it's worth what you pay for it.

Vorteile:

Aircall helps you keep track of who you called and when. You can record calls, track how long you have been talking to someone. They recently added a tag option where you can tag your calls making it easy to analyse things and be organized.

Nachteile:

Too many cons because using this app really all depends on how strong your internet is.

Antwort von Aircall

vor 2 Jahren

Hi there, Thank you for taking the time to share your feedback with us! We're happy to hear you are enjoying our features, including Tags. Regarding connectivity, as Aircall is a telephony service, it relies on the internet to establish the connection to the telephone network. We understand the importance of quality conversations, and so our teams put together a guide of network requirements and recommendations to help ensure your connectivity is up-to-date (see below). https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations Best, Leslie from Aircall