Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über Aircall

Mit Aircall können Sie Ihr Callcenter mit nur einem Klick einrichten. Organisieren Sie Ihre Workflows und kreieren Sie lokale Rufnummern in über 100 Ländern.

Erfahre mehr über Aircall

Vorteile:

What I like most about Aircall is how simple the interface is and how easy it is to use.

Nachteile:

Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.

Bewertungen zu Aircall

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,1
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

7,7/10

Aircall hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 425 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (425)

Shane
Shane
Co-Founder & CEO
Verifizierter Nutzer auf LinkedIn
Restaurants, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Issues with reporting

2,0 vor 3 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Dominique
Geschäftsführerin in Deutschland
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ich dachte, Aircall wäre toll...

1,0 letztes Jahr

Kommentare: Sehr, sehr, sehr enttäuschend. Nach ca. 2 Jahren Nutzung dieser VoiceIP Plattform reagiert niemand mehr auf Emails, Reklamationen, werden Beträge auf dem Konto belastet ohne Rechnung, werden Rechnungen nicht nachvollziehbar zusammengestellt und auch auf Nachfrage nicht aufgeschlüsselt, kümmert sich keiner darum, dass wir Störungen in der Telefonie gemeldet haben, werden FALSCHE (!) rechtliche Anforderungen bzgl. Legitimationsdokumente gestellt, weder im customer success Team, noch in der Reklamationsabteilung noch im Management kann man jemanden erreichen...

Vorteile:

Bedienerfreundlich...mehr ist hier leider nicht aufzuführen

Nachteile:

KundenserviceManagement ErreichbarkeitRechnungsstellungTransparenz der RechnungslegungRechtliche Anforderungen an RufnummernerstellungBehandlung von Fragen und Reklamationen

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Lebensmittelproduktion, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Support nicht vorhanden.

3,0 vor 2 Jahren

Kommentare: Technisch alles perfekt gelöst. Support katastrophal, bzw. nicht vorhanden!

Vorteile:

Das Einrichten funktioniert sehr einfach.

Nachteile:

Es gibt praktisch nur ein Verkaufsteam bei Aircall. Sobald man Kunde ist, steht man im Regen. Dann gibt es nur noch Chat-Bots und keinerlei Ansprechpartner mehr.

Antwort von Aircall

vor 2 Jahren

Hi there, Thank you for taking the time to share your Aircall feedback with us. While we're so happy to know that our tool is helping your organizational needs, we are sad to hear that you are not receiving the level of customer support you need. We'd love to help correct this! Please send us additional information via https://support.aircall.io/ so that we can put you in contact with the right team. Alternatively, you can also reach out to your dedicated Customer Success Manager for further assistance. Best, Leslie from Aircall

Moritz
Geschäftsführung in Deutschland
Chemikalien, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Ohne Mahnung den Service abgeschaltet

3,0 vor 9 Monaten

Kommentare: Aircall hat uns mehrmals unabgesprochen zu viel berechnet für EU Calls, als auch einen weiteren User, den es nie gab. Nach Klärung mit unserem CSM wurde uns dann bestätigt, dass die ausgestellten Rechnungen storniert werden. Im Anschluss wurde ohne eine Mahnung oder Vorwarnung am Montagmorgen der Service abgeschaltet, sodass unser komplettes Sales Team mehrere Stunden weder Anrufe empfangen konnte, noch telefonieren konnte. Zur Wiederholung: Es wurde ohne Vorwarnung der Service abgeschaltet. Wir werden den Service daher einstellen, da dieses Verhalten weder der Seriösität noch dem Kundenverhalten entspricht, dass wir von so einem relevanten Dienstleister erwarten.

Vorteile:

Als Telefon-Software im Sales, in Verbindung mit Hubspot als CRM, hat es gut funktioniert

Nachteile:

- Betreuung und Service waren unter gewohnter Qualität, wie man es von anderen SaaS Produkten kennt- Von Anfang an wurden kleine Rechnungen für Services verbucht, die wir nicht vereinbart hatten, was die Zusammenarbeit sehr anstrengend gestaltete. Es wurden bspw. User ohne unsere Beauftragung hinzugefügt und EU Calls

Markus
Kommunikationsberater in Schweiz
Öffentlichkeitsarbeit und Kommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Unzuverlässig

1,0 vor 4 Jahren

Kommentare: Da habe ein paar Bastler versucht, das Telefon neu zu erfinden.

Vorteile:

Nichts - und mehr gibt es nicht zu sagen

Nachteile:

Die Funktionen sind laufend gestört, die Usability ist nicht klar, Telefonate können z.T. nicht entgegengenommen werden, eingestellte Parameter werden nicht übernommen, Verbindungsunterbrüche trotz guter Internetverbindung, Klangqualität wie aus dem Mistkübel.

Antwort von Aircall

vor 4 Jahren

Hi Markus, We appreciate you taking the time to leave a review and apologize for the delay in our response. Sorry to hear that you haven't enjoyed your experience with Aircall. If you're open to it, we want to learn more about the frustrations you're having and figure out how we can make things better for you. - Aircall Team

John
Consultant in Deutschland
Versicherung, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Positives Erlebnis

5,0 vor 3 Jahren

Kommentare: Telefonie mit Kunden, positives Erlebnis durch klaren Klang. Das hilft mir als schwerhörigem.

Vorteile:

Die wirksamste Funktion ist Anruf "auf Knopfdruck" und die damit verbundene Komptabilität zum CRM.

Nachteile:

Ehrlich gesagt ist mir noch nicht negatives aufgefallen.

Antwort von Aircall

vor 3 Jahren

Hi John, Thank you for sharing your feedback with us! We're thrilled to hear that you've had only positive experiences with us. If there's ever anything we can do better, please don't hesitate to share. Cheers, Max from Aircall

Severin
Wissenschaftlicher Mitarbeiter in Deutschland
Rechtsberatung, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Schlechte Programmierung

1,0 vor 3 Jahren

Kommentare: Schlecht.

Vorteile:

Der Powerdialer, wenn er denn alle die Nummern, die nicht anrufbar sind, automatisch herauslöschen würde.

Nachteile:

Andauernde Störungen, schlechte Programmierung.

Antwort von Aircall

vor 3 Jahren

Besten Dank fur Ihr Feedback! Wir arbeiten aktuell an unseren PowerDialer, daher hoffen wir, dass das Update Ihre Erwartungen entspricht. Beste Gru?e, das Aircall Team

Saskia
Saskia
Senior Director Sales Marketing in USA
Verifizierter Nutzer auf LinkedIn
Restaurants, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Most Reliable Phone Service Available

5,0 vor 10 Monaten

Kommentare: It facilitates both inbound and outbound call management. I like how simple it is to make an outgoing call. The time zone and area code are shown automatically, warning us to tread carefully in case of a time zone mismatch.

Vorteile:

Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons.

Nachteile:

The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of

Jisselle
Jisselle
Director of Customer Success in Trinidad und Tobago
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I love AirCall, been using it for over four years now!

5,0 vor 2 Jahren

Kommentare: I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.

Vorteile:

AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.

Nachteile:

I have no complaints, it's the best VOIP service I've used.

Antwort von Aircall

vor 2 Jahren

Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall

Elli
Business Development Representative in UK
Computer-Software, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Essential for our outbound efforts.

5,0 vor 2 Monaten Neu

Vorteile:

I used aircall daily in my sales role to reach out to prospects all over the globe. It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number.

Nachteile:

It was quite glitchy, and there were a number of times when I'd have to reload the programme while trying to dial. But no major issues, and would use again.

Ian
Principal Account Executive in USA
Sicherheit & Untersuchungen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Not Terrible, but Not Gamechanging

3,0 vor 5 Jahren

Kommentare: My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.

Vorteile:

What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.

Nachteile:

What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.

Lucien
VP of GTM in UK
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Aircall is a fantastic tool for a growing organisation to enable sales, support and account management

5,0 vor 2 Monaten

Kommentare: Aircall has been a crucial tool for us as we've significantly enhanced our call tracking capability across a significant team. The integration with Hubspot is absolutely crucial. The ability for our team to use Aircall within Hubspot is incredibly valuable and an absolute must for any team that wants to make it as easy as possible for the team to adopt. The other critical thing to mention is, Aircall helps dial much faster which is excellent.

Vorteile:

The integration with Hubspot is fantastic. This enables our entire team to call seamlessly from Hubspot and all the reporting including activity etc is seamlessly pulled into Hubspot so we get a clear accurate reflection of the output across the organisation. Aircall is very easy to set up administering new numbers in seconds and creating workflows that enable automation and efficiency.

Nachteile:

Aircall can be rather expensive which can be difficult if you want to ensure everyone in your commercial team is using the technology. We have had difficulty with quality of calls at times but this is usually corrected after restarting the call.

Vince
Vince
Owner in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Deceptive Billing Practices

1,0 letztes Jahr

Kommentare: The worst VoIP service we have ever used.

Vorteile:

Nothing. The product sucked all around.

Nachteile:

Everything, especially their billing and customer service. They don’t even have a phone number, so if they do respond to you, it’s via email more than a day later.

In Betracht gezogene Alternativen: 8x8 Work , Dialpad und RingCentral Contact Center

Warum Aircall gewählt wurde: Deceptive marketing that made us believe they had better integrations than they do

Gründe für den Wechsel zu Aircall: Deceptive sales process, we were promised features that don’t exist or work.

Antwort von Aircall

letztes Jahr

Update: Hi Vincent, as promised I've contacted our teams internally. I see that you're working with them to resolve the issues regarding your subscription. Should you need additional assistance, please feel free to reach out. - Anthony from Aircall ——— Hi Vincent, thank you for sharing your feedback with us. We're sincerely sorry about the issues you've encountered with your contract and are determined to assist you in resolving them. We're going to gather more insight with our teams internally and get back to you soon with an update. We thank you for your patience and understanding in this process. - Anthony from Aircall

Stefano
Stefano
Enterprise Architect in Italien
Verifizierter Nutzer auf LinkedIn
Bankwesen, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The right solution for integrate hubspot

4,0 vor 6 Monaten

Kommentare: easy and intuitive management console allow to set up in few minutes the solution, the professional support was perfect with the initial setup and training on the usage

Vorteile:

one click integration and easy reporting to set up in couple of minutes the contact center workforce, monitor and manage it

Nachteile:

the administrator must have a operative license to manage the platform, additional phone numbers is not granted sequential

In Betracht gezogene Alternativen: Twilio

Gründe für den Wechsel zu Aircall: first of all the learning curve of aircall tha wins on the alternative, this solution don't need development skills or code to be maintained, aircall is cheeper and include the support service in the license

Selim
Selim
Head of Sales in Türkei
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

One of the best

5,0 vor 3 Jahren

Kommentare: I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget

Vorteile:

It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.

Nachteile:

Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.

Antwort von Aircall

vor 3 Jahren

Hi Selim, thank you so much for leaving this kind review! We are thrilled to hear that you had a nice trial experience. We hope that one day we'll get to work with you on a more permanent basis. Cheers! - Max

Paris
Head of Sales in UK
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Disciple Media Sales Team

5,0 vor 2 Monaten Neu

Vorteile:

It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities.

Nachteile:

Easy to use, relatively cheap, good UX it has also never broken.

James Edward
Chief of Staff in UK
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

AirCall Review

4,0 letzten Monat Neu

Vorteile:

Great tool with amazing UX. Easy to roll out to the org.

Nachteile:

The dashboard and data functions are all added extras. Upfront cost is not real.

Nessim
Head of Marketing in Luxemburg
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Tool for VoIP

4,0 vor 2 Jahren

Vorteile:

- Easy to use - Easy to setup - Mobile apps - Desktop apps - Easy to buy new numbers - Easy to add new users - Fast customer success

Nachteile:

Sometimes the lines are not stable and it's not working. As we are using it on a daily basis, it can be an inconvenient. It is happening just from time to time so it's ok for now.

Antwort von Aircall

vor 2 Jahren

Hi Nessim, thank you for taking the time to share your feedback! We're glad you're making good use of our PowerDialer feature. We hope it's helping you save a lot of time! If you encounter call quality issues in the future, we've compiled these tips to help you: https://view.highspot.com/viewer/62b22b0ce798461b468f5c29. - Best, Max from Aircall

Sheila
Wholesale Account Manager in USA
Konsumgüter, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

How I feel about Aircall.

5,0 vor 4 Jahren

Kommentare: I have to say my overall experience with Aircall is good. Of course, nothing is perfect and sometimes you might have an issue here or there. But in all honesty, I prefer Aircall over Ring Central any day. Not only is the tool user friendly, but the customer service team is great! They go above and beyond to assist you and will follow up with you until the problem is resolved and I appreciate that.

Vorteile:

What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.

Nachteile:

The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case.

Caitlin
Marketing in Australien
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Do not recommend at all

1,0 vor 3 Jahren

Kommentare: horrible

Vorteile:

interface looked nice, the call recording function was useful

Nachteile:

Where do we begin? Aircall has been nothing but a headache for us. PRODUCT: - Quality call is SO poor. To the point we just gave up on using the application. Calls would drop out and our customers would complain they could not hear us at all. There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it was blamed on our internet. The speed tests they made us do proved our internet was perfectly fine. We use our internet for video calling daily and never have an issue. We have now been using Ring Central, which is also dependent on internet, and according to our users the difference is aboslutely shocking. We have not experienced any call quality issues with them, and they have a really good analytics section showing us the quality of each call. Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was that it was our internet problem. - The mobile app lacks so many features. To answer a call you must answer through the aircall app. On ringcentral, if a call comes through on our phone, we can answer straight away through ringcentral without needing to press onto the app. - The dashboard had so many glitches. It could not even display the correct time we were making calls. I took this up multiple times with support and for weeks was told it was still being fixed. Integration with our CRM just did not work, our contacts never showed up on our dash

Antwort von Aircall

vor 3 Jahren

Hi Caitlin, Thank you for sharing your candid feedback. We're very sorry to hear that you experienced issues while using our product and working with our teams. Aircall prides itself on bringing its customers the power of voice, and we appreciate that you shared yours with us. Our Product and Tech Teams are focusing on a number of areas in the next year to improve our customer experience including enhanced iOS and Android apps, a redesigned dashboard, and continuous infrastructure improvement to ensure highest call quality and reliability. We hope that we can help resolve this issues with you. Please don't hesitate to reach out to your Account Manager with any questions you may have. - Leslie

Jeff
Jeff
Owner in USA
Verifizierter Nutzer auf LinkedIn
Landwirtschaft, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Garbage Town, USA

1,0 vor 5 Jahren

Kommentare: We switched from DialPad because of the Shopify & PipeDrive integration. Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.

Vorteile:

Rep was knowledgeable support tech that genuinely cared about the client.

Nachteile:

- French engineered which says a lot - Horrible call quality that was down a few times a week - Buggy interface - Power Dialer is a joke just a glorified chrome extension that crashes every 5 minutes - Total rip off for the price - You can't even accept another call while you're talking to a client - Trying to end this nightmare was even worse when trying to port over numbers - We had a situation where our rep could hear the customer but the call would drop in 5 seconds. Support took days to respond and then it magically started working again with no explanation.

In Betracht gezogene Alternativen: RingEX

Warum Aircall gewählt wurde: Everything

Zuvor genutzte Software: RingEX

Antwort von Aircall

vor 5 Jahren

We're sorry to hear that you were not satisfied with your experience. Someone from our Customer Team will be reaching out to you directly. In the meantime, thank you for your candid feedback. We'll definitely take your thoughts into consideration as we continue to make our product the best solution possible. - Aircall Team

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Internet, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A companion for remote job

4,0 vor 2 Jahren

Kommentare: I do not see myself using another software. It has some flaws but Aircall is definitely my first choice. Its features keep on being improved, the team seems to be very feedback oriented. I am satisfied and looking forward to the next big feature release !

Vorteile:

The ability to call from any country and centralizing the contacts with links to our database. It makes remote job easy and. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue ! I love the sms tool available for France and UK, it is very handy for reaching busy customers

Nachteile:

The reporting is not deep unless you pay higher membership. Depending on the company's need it is not that overpriced. There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it... Lots of improvement could be done there in my opinion (tags, search for users...)

Antwort von Aircall

vor 2 Jahren

Hi there, Thank you so much for your detailed Aircall review! We value your feedback and are so happy to hear how helpful Aircall has been while working remotely. We are continuously adding new product features and updates to make sure you have the best experience. To stay up-to-date with the latest news, check out the link below: https://help.aircall.io/en/articles/3819519-news-updates Best, Leslie from Aircall

Nicholas
Director of IT in USA
Restaurants, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to get up and running

5,0 vor 2 Jahren

Vorteile:

This product is very simple and easy to use compared to our previous call center software. I had everything configured for testing within a few days. Their API was easy to use for some extra automation. Their pricing model is very simple and fluid to change along with change of volume or other business needs.

Nachteile:

Some of the more advanced features were limited being it was a relatively new product however while we have had the product, aircall continually is implementing new features and improvements.

Antwort von Aircall

vor 2 Jahren

Hi Nicholas, thank you for sharing your review! We are thrilled you're using our API and creating some advanced workflows. We appreciate your patience as we work on some exciting new updates to our product, coming very soon! - Cheers, Max from Aircall

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Medizinische Geräte, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Mehh

4,0 vor 9 Monaten

Kommentare: I'm not a fan. Zendesk was a joke in many ways but their IVR was better than this, which is depressing.

Vorteile:

It integrates with our existing tech stack and helps sync info between Front and Salesforce.

Nachteile:

Wildly inconsistent connectivity. Randomly disconnects all the time and makes us unreachable. Call routing is terrible. We get families upset and frustrated because they can't reach us. IVR is inconsistent at best.

In Betracht gezogene Alternativen: Dialpad

Warum Aircall gewählt wurde: We switched to a better tech stack.

Zuvor genutzte Software: Zendesk Suite

Gründe für den Wechsel zu Aircall: No idea. I wasn't the ultimate decider.

Quentin
AE in Frankreich
Computer-Software, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great phone software with a great app

5,0 vor 2 Jahren

Kommentare: Great experience with the software but not so good commercially speaking.

Vorteile:

I really enjoyed the UX/UI of the platform, how deeply integrated it is with other tech stack (CRM, customer service software, customer success software, etc.) and their Aircall mobile app is pretty useful when sales are on the go.

Nachteile:

The pricing has gone crazy, they used to be affordable, or at least on par with other software and out of the blue, they increased it by so much that it became a real burden to keep using them.

In Betracht gezogene Alternativen: RingEX und Ringover

Gründe für den Wechsel zu Aircall: French company, bette product/UX/UI.

Antwort von Aircall

letztes Jahr

Hi Quentin, thank you for sharing your review! Fantastic to hear you are benefiting from our App Marketplace and enjoying our UI ���� Regarding pricing, we'd love to help ensure you're getting the most out of your subscription! Please reach out to your dedicated Customer Success Manager for more details. - Leslie from Aircall

Monica
Co-founder in USA
Essen & Trinken, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Aircall for Small Businesses

4,0 vor 3 Jahren

Kommentare: It has been a great experience. All our customer service agents use it, and training them takes only a few minutes. As an administrator I am able to see their activity and manage their use.

Vorteile:

I love the simplicity of the product. There is no need to read a manual to use it, and the features are very intuitive. It is really easy to add users and manage their use as well.

Nachteile:

It is not a very robust software, but it's all we need for our business.

Antwort von Aircall

vor 3 Jahren

Hi Monica, We appreciate you sharing your feedback with us! We're glad that Aircall is helping your business out with its essential communication needs. To go a step further, many of our customers like to pair Aircall with their other business software to unlock advanced workflows. You can check out the options here: https://aircall.io/call-center-software-integrations/ Let me know if you need any help! Cheers, Max from Aircall