Aircall Erfahrungen

Ohne Mahnung den Service abgeschaltet

Kommentare: Aircall hat uns mehrmals unabgesprochen zu viel berechnet für EU Calls, als auch einen weiteren User, den es nie gab. Nach Klärung mit unserem CSM wurde uns dann bestätigt, dass die ausgestellten Rechnungen storniert werden. Im Anschluss wurde ohne eine Mahnung oder Vorwarnung am Montagmorgen der Service abgeschaltet, sodass unser komplettes Sales Team mehrere Stunden weder Anrufe empfangen konnte, noch telefonieren konnte. Zur Wiederholung: Es wurde ohne Vorwarnung der Service abgeschaltet. Wir werden den Service daher einstellen, da dieses Verhalten weder der Seriösität noch dem Kundenverhalten entspricht, dass wir von so einem relevanten Dienstleister erwarten.

Vorteile:

Als Telefon-Software im Sales, in Verbindung mit Hubspot als CRM, hat es gut funktioniert

Nachteile:

- Betreuung und Service waren unter gewohnter Qualität, wie man es von anderen SaaS Produkten kennt- Von Anfang an wurden kleine Rechnungen für Services verbucht, die wir nicht vereinbart hatten, was die Zusammenarbeit sehr anstrengend gestaltete. Es wurden bspw. User ohne unsere Beauftragung hinzugefügt und EU Calls

Ich dachte, Aircall wäre toll...

Kommentare: Sehr, sehr, sehr enttäuschend. Nach ca. 2 Jahren Nutzung dieser VoiceIP Plattform reagiert niemand mehr auf Emails, Reklamationen, werden Beträge auf dem Konto belastet ohne Rechnung, werden Rechnungen nicht nachvollziehbar zusammengestellt und auch auf Nachfrage nicht aufgeschlüsselt, kümmert sich keiner darum, dass wir Störungen in der Telefonie gemeldet haben, werden FALSCHE (!) rechtliche Anforderungen bzgl. Legitimationsdokumente gestellt, weder im customer success Team, noch in der Reklamationsabteilung noch im Management kann man jemanden erreichen...

Vorteile:

Bedienerfreundlich...mehr ist hier leider nicht aufzuführen

Nachteile:

KundenserviceManagement ErreichbarkeitRechnungsstellungTransparenz der RechnungslegungRechtliche Anforderungen an RufnummernerstellungBehandlung von Fragen und Reklamationen

Support nicht vorhanden.

Kommentare: Technisch alles perfekt gelöst. Support katastrophal, bzw. nicht vorhanden!

Vorteile:

Das Einrichten funktioniert sehr einfach.

Nachteile:

Es gibt praktisch nur ein Verkaufsteam bei Aircall. Sobald man Kunde ist, steht man im Regen. Dann gibt es nur noch Chat-Bots und keinerlei Ansprechpartner mehr.

Unzuverlässig

Kommentare: Da habe ein paar Bastler versucht, das Telefon neu zu erfinden.

Vorteile:

Nichts - und mehr gibt es nicht zu sagen

Nachteile:

Die Funktionen sind laufend gestört, die Usability ist nicht klar, Telefonate können z.T. nicht entgegengenommen werden, eingestellte Parameter werden nicht übernommen, Verbindungsunterbrüche trotz guter Internetverbindung, Klangqualität wie aus dem Mistkübel.

Positives Erlebnis

Kommentare: Telefonie mit Kunden, positives Erlebnis durch klaren Klang. Das hilft mir als schwerhörigem.

Vorteile:

Die wirksamste Funktion ist Anruf "auf Knopfdruck" und die damit verbundene Komptabilität zum CRM.

Nachteile:

Ehrlich gesagt ist mir noch nicht negatives aufgefallen.

Schlechte Programmierung

Kommentare: Schlecht.

Vorteile:

Der Powerdialer, wenn er denn alle die Nummern, die nicht anrufbar sind, automatisch herauslöschen würde.

Nachteile:

Andauernde Störungen, schlechte Programmierung.

One of the best tools to do recordings

Vorteile:

We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well

Nachteile:

- The speed with Hubspot could be improved- SMS integration could be better

Aircall does everything!

Vorteile:

Aircall is your one-stop-shop for all call center needs. We have a dialer, a transfer system, a voicemail system and so much more- all in one platform.

Nachteile:

I can't think of anything negative about Aircall.

Poor call quality, ridiculous pay terms and cancelation policy

Kommentare: Very disappointed with their services, will NEVER use again

Vorteile:

The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number.

Nachteile:

We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them 1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager 2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed 3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us.

Best software

Vorteile:

- Good ui - Easy setup and easy routing configuration - Good statistics tool - Easy to buy more number

Nachteile:

- Some sync failures with Hubspot - Low support - Some software bugs

Disciple Media Sales Team

Vorteile:

It does exactly what you need it to do, enables me to call sales leads all over the world and gives me phone numbers from multiple nationalities.

Nachteile:

Easy to use, relatively cheap, good UX it has also never broken.

Gliding through calls, with Aircall

Kommentare: Great job program and makes life much easier in this industry

Vorteile:

Very fast to maneuver, it pops up quckly on the screen, from background.

Nachteile:

Doesnt have emojis for text, and sometimes the

Essential for our outbound efforts.

Vorteile:

I used aircall daily in my sales role to reach out to prospects all over the globe. It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number.

Nachteile:

It was quite glitchy, and there were a number of times when I'd have to reload the programme while trying to dial. But no major issues, and would use again.

AirCall Review

Vorteile:

Great tool with amazing UX. Easy to roll out to the org.

Nachteile:

The dashboard and data functions are all added extras. Upfront cost is not real.

Effortless communication

Vorteile:

Seamless integration with Pipedrive and Looker for easy tracking. Streamline workflow and boost productivity effortlessly."

Nachteile:

Is easier to update on the mobile than on the computer

Great for having Control over your calling list

Vorteile:

Aircall's most useful feature is being able to work systematically through a list with it's PowerDialer.

Nachteile:

It's not always intuitive, and there are 2 specific examples of this. The only way to add a google sheets csv to the powerdialer is buy publishing it as a webpage which is inconvenient. Additionally, the moment someone hangs up - you can only add one disposition.

An easy to use tool for startups

Vorteile:

The simplicity of the app and the ease of use is good.

Nachteile:

On the management side, it lacks many reporting features found with competing apps

Call Tracking and Distribution done right

Vorteile:

We can freely distribute our calls between our 15 sales agents. It is easy to intervene and make changes for holiday periods or update numbers.

Nachteile:

There can be bugs and some numbers can act weird. Testing is required after each deployment.

Aircall helps me hit my target

Kommentare: As an SDR who has been using aircall as a necessity in my job, it's ease of use and and user-friendly UI has helped me a lot in delivering results for my company. It also has a feature for transcript and recording.

Vorteile:

* ease of use and user-friendly UI* has a feature for transcript to easily review calls* also able to record calls

Nachteile:

There are a few occasions that calls are not connected or bad line.

Good calling software for a small team with a supporting app for business on the go

Kommentare: Positive experience as a whole as it was seamless to get our agents trained on the new software. However, the customer support and billing functionality / control can definitely improve

Vorteile:

Quite simple interface that allowed our agents to get up and running in less than a week.

Nachteile:

The customer service support is quite appalling and it can be hard to get an answer to change account details or correct billing issues.

In Betracht gezogene Alternativen: CloudTalk

Gründe für den Wechsel zu Aircall: Pricing and interface

Great solution for small businesses

Vorteile:

Setting up Aircall was a very easy process and it empowered our organization to do more with the resources we had.

Nachteile:

The first week we had the service there was an outage that took around 3-4 hrs to get resolved.

Very easy to integrate with other softwares

Vorteile:

I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk.

Nachteile:

We have found the pricing to be higher than expected, especially for additional features or users.

In Betracht gezogene Alternativen: yuu Phone

Zuvor genutzte Software: yuu Phone

Aircall is a cloud-based phone system with advanced call center features and easy integration with p

Kommentare: Aircall is a highly regarded phone system that is known for being comprehensive and easy to use. Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some I have reported call quality issues and limited customization options, many businesses still find Aircall to be a useful tool for managing their calls. In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their customer service and improving their workflows.

Vorteile:

According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service.

Nachteile:

I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable

Poor quality, poor support, but cheap

Vorteile:

It's very cheap and easy to set up. You can be up and running in like a day.

Nachteile:

Call quality is poor. The customer success team is nearly impossible to deal with.

In Betracht gezogene Alternativen: Talkdesk, RingEX, CloudTalk und Kixie PowerCall

Review Florian Davoust

Vorteile:

Aircall is an Easy use software, Link with Hubspot, Recording

Nachteile:

I don't really have least to tell you about Aircall. Sometimes we have some bugs that impact the link between Aircall and Hubspot. When we contact a number, the name of the number is not good.