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Über Atera

Fernüberwachungs-Management (Remote Monitoring Management – RMM), professionelle Service-Automatisierung (PSA) und Fernzugriff – IT-Glück an einem Ort.

Erfahre mehr über Atera

Vorteile:

Atera has all the features that we were looking for. Adding another device to monitor is easy and does not increase your costs.

Nachteile:

Lack of some of the features that are presented in similar prices products.

Bewertungen zu Atera

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,5
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

8,9/10

Atera hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 345 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (345)

Carl
IT Manager
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Possibility to be Great

4,0 vor 3 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Marco
Geschäftsführer in Deutschland
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Tolles Werkzeug zu Kunden schnell und kompetent zu helfen

4,0 vor 2 Jahren

Vorteile:

Das Atera Dashboard ist intuitiv zu bedienen, leicht verständlich und bietet viele Features.

Nachteile:

Ich habe tatsächlich noch keine Nachteile erkannt

Robert
Robert
Information Technology Manager in USA
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Atera is the clear winner in the IT management space

5,0 vor 3 Monaten

Kommentare: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Vorteile:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Nachteile:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

In Betracht gezogene Alternativen: N-sight, Kaseya VSA und NinjaOne

Gründe für den Wechsel zu Atera: Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.

Paul
Paul
Technical Manager in Vereinigte Arabische Emirate
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Mid-level RMM and PSA solution

4,0 vor 2 Jahren

Kommentare: The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.

Vorteile:

The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.

Nachteile:

The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them.

In Betracht gezogene Alternativen: ManageEngine ServiceDesk Plus und Autotask PSA

Warum Atera gewählt wurde: LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.

Zuvor genutzte Software: Freshdesk und GoTo Meeting

Gründe für den Wechsel zu Atera: The low cost was more appealing and the feature set looked like it was worth pursuing.

Antwort von Atera

vor 2 Jahren

Thank you for your review and for being a loyal Ateran! Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy. And yes, the unlimited endpoints, is a HUGE draw for our customers. Thanks again for your review!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great, Especially for a 1-person IT Department

5,0 vor 4 Wochen Neu

Kommentare: Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.

Vorteile:

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Nachteile:

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

In Betracht gezogene Alternativen: NinjaOne

Gründe für den Wechsel zu Atera: Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things.

James
COO in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Quality has gone downhill

2,0 vor 5 Jahren

Kommentare: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Vorteile:

The price point for this product is excellent, if it worked properly.

Nachteile:

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Antwort von Atera

vor 3 Jahren

Hey James, thank you for the honest feedback. As we continued on growing, and expanding our customers list, our old infrastructure was seriously tested, which could have caused performance issues, especially during peak hours. However, since 2019, we have added a new method of pinging agents, a back-up method as well, we have revamped the splashtop reliability and integrations, and we added many more features. In regards to the support experience, since Atera is a browser-based app, browser resets/cleaning the cache can help in several situations. This will obviously not fix performance issues, but it is a common troubleshooting procedure. We invite you to test Atera out again, and see the improvements made since 2019 for yourself, both in reliability, as well as in features.

Alec
IT Manager in USA
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing RMM and PSA All-In-One!

5,0 letzten Monat Neu

Kommentare: We were bringing in our help desk internally and not using a MSP. Atera allowed for this to occur with ease! We are now able to manage our endpoints and tickets from our own dashboard. Having multiple different methods for employees to access help, like a KB or even direct chatting, is a huge advantage for us and helped make the transition easier.

Vorteile:

I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenence scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed

Nachteile:

There are a lot of menus to navigate. This can make it slower to get around until you are fully familair with the platform. Give it time though, it is well worth it!

In Betracht gezogene Alternativen: NinjaOne

Gründe für den Wechsel zu Atera: Ninja is a great RMM and ticketing system but Atera is worlds different. It is so feature rich the learning curve is well worth it.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer- & Netzwerksicherheit, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great startup PSA and RMM for MSPs

5,0 vor 10 Monaten

Kommentare: Great, very high uptime and excellent performance

Vorteile:

It has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon.

Nachteile:

Had to purchase the Splashtop unattended access option for $200 per year

In Betracht gezogene Alternativen: Kaseya VSA

Warum Atera gewählt wurde: Slow performance across the board and the interface is not intuitive in Automate.

Zuvor genutzte Software: ConnectWise ScreenConnect, ConnectWise PSA und ConnectWise Automate

Gründe für den Wechsel zu Atera: Lower initial cost and total cost of ownership

David
Computer Helpdesk Technician in USA
Einzel- & Familiendienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product

5,0 vor 7 Monaten

Kommentare: Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location.

Vorteile:

Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.

Nachteile:

The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.

Ruth
Ruth
Budget Analyst in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Atera Is a Helpful and Amazing Tool for Remote Monitoring and Management

5,0 vor 5 Monaten

Kommentare: Atera gives incredible results to us. I am impressed.

Vorteile:

Since day one, the interface of Atera has been intuitive. I am also impressed by the accuracy and ease of use of the features and interface of Atera.

Nachteile:

Atera gives us accuracy and reliability whenever we use it. I have zero cons regarding it.

James
IT Administration in Kanada
Musik, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Atera Review - Steve Rob Music

5,0 letzten Monat Neu

Vorteile:

Atera is a very easy-to-use application, with abilities to add multiple technicians and service devices such as installing software or remoting into the device itself.

Nachteile:

The costs are a bit too high, and there could be a free tier plan which covers basic usage and has it's limits.

Bhushan
Software Consultant in Niederlande
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Perfect Software for IT Management

4,0 vor 2 Monaten

Vorteile:

Easy installation. Friendly UI. Timely Support. Cost Effective. Time Saving.

Nachteile:

Difficult to use for New Users. Not much Guideline or instructions for using the features

Benjamin
IT Manager in Kanada
Metallabbau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Helped us dramatically streamline IT Support

5,0 letztes Jahr

Vorteile:

Atera helped us dramatically to streamline our IT support, remote administration, system health monitoring and system automation. Giving us insights that were only possible with physically having the machine within our network before.

Nachteile:

Additional Atera features are only available as an additional subscription.

In Betracht gezogene Alternativen: NinjaOne

Gründe für den Wechsel zu Atera: Pricing and additional value with discounted 3rd integrations.

Antwort von Atera

letztes Jahr

Hi Benjamin, Thanks for taking the time to review Atera. So great that the platform has helped you streamline your IT support, thats our goal! Regarding new features being available for additional subscriptions, this is a company decision. However, you are always welcome to reach out to success@atera.com to give us this important feedback.

Brad
Solutions Director in USA
Informationsdienst, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Does almost everything we need.

5,0 vor 3 Jahren

Kommentare: Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.

Vorteile:

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

Nachteile:

The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.

In Betracht gezogene Alternativen: SYNCRO Web 2 Text Chat Software und NinjaOne

Warum Atera gewählt wurde: ConnectWise Automate was overly complicated with a very high learning curve. Onboarding new techs and making changes that were rarely done were a nightmare. The cost for Connectwise was also getting to be very expensive for what we got out of it. Finally Connectwise Support has really fallen from when we signed on, to the point were the support was usless.

Gründe für den Wechsel zu Atera: Atera had the best all around feature set, as well as a simple billing solution that worked well with out budgeting.

Greg
President in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Atera is Essential!

5,0 letztes Jahr

Kommentare: Could not run my MSP business without it.

Vorteile:

The RMM agent with the Splashtop integration is critical. My support is predicated on it.

Nachteile:

Would like more and deeper integrations with other SaaS Services such as Kaseya/Unitrends and other backup programs for monitoring. As well as other SaaS programs.

Antwort von Atera

letztes Jahr

Hi Greg, Thanks for reviewing Atera! Its great to hear how our product is essential to your workflow. Regarding your integrations feedback, we are constantly our integrations and making them deeper. If you have specific feedback on partners, please add them to the Atera features board.

Elijah
IT Engineer in UK
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Perfect RMM for small ITSP & MSP's

4,0 vor 3 Jahren

Kommentare: Good overall experience with ease of use. Would like more custom reports or the ability to perform customer reports by being able to select certain variables whilst not being constrained by the builtin reports

Vorteile:

The Cost is almost unchallenged & very easy to implement. Got some good reports built in and allows easy monitoring of snmp devices & other agent installed devices.

Nachteile:

Limited reporting when compared to the competitor and limited network features for monitoring. SNMP Interface for adding SNMP Devices is good but sometimes can be a little confusing.

In Betracht gezogene Alternativen: N-sight und ConnectWise Automate

Gründe für den Wechsel zu Atera: Mainly cost was the deciding factor due to it being the first RMM we wanted to introduce so couldn't justify stupid costs for something that may not end up being used.

Saad
Director in Kanada
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Most options available for a small MSP

5,0 vor 4 Jahren

Kommentare: Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.

Vorteile:

Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent

Nachteile:

Nothing to Dislike but Lack of Linux agent is killing us.

In Betracht gezogene Alternativen: ConnectWise ScreenConnect und NinjaOne

Warum Atera gewählt wurde: Price and ease of Use

Zuvor genutzte Software: ConnectWise ScreenConnect

Gründe für den Wechsel zu Atera: Very easy to use, implement and cost-effective for a small MSP

Dan
Owner in USA
Computer-Hardware, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Atera User

5,0 vor 2 Jahren

Kommentare: Its been great from day 1. Support and training and all the questions i had got answered quickly.

Vorteile:

I liked the features patch management and remote control using Splashtop the best.

Nachteile:

So far I havent found anything I really dont like. I used to use Kaseya and that seemed way overkill for what I needed it for.

Antwort von Atera

vor 2 Jahren

Thank you for the kind review, Dan! We love that you are enjoying us so far, and hope that we will have a fruitful partnership in the future as well!

David
CEO in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Atera is a good product

4,0 letztes Jahr

Vorteile:

Remote Access, managing, licensing, price

Nachteile:

multi monitor switching only option, limited support , chrome incompatibility?, lack of vpn option (with webroot)

In Betracht gezogene Alternativen: ConnectWise ScreenConnect, SolarWinds Service Desk, Kaseya VSA und NinjaOne

Warum Atera gewählt wurde: Price, Connectwise was sold, frustrated with billing, support

Gründe für den Wechsel zu Atera: Price and gambled on quality, ease of use, learning curve

Antwort von Atera

letztes Jahr

Hi David, Thanks for taking the time to leave this review. Happy to hear you like Atera's pricing model, and use the Remote Access features. Regarding the cons you have listed, any technical issues should be brought up with our support team so you can run everything as smoothly as possible! Our support is always willing to help, and you can also request to talk with your Customer Success Manager.

Jason
IT Director in USA
Automotive, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Perfect RMM Service for Internal IT

5,0 vor 2 Jahren

Vorteile:

Best part is how easy and simply can create automation yours for patch management and maintenance task that save hours on doing myself. The audit report can give you a great forecast of equipment that should be replace or is in the need of some attention. Then the integration of 3rd services like bitdefender and Acronis is awesome to have in one dashboard. Finally the Work from home for end user gets thumbs ups from everyone using it.

Nachteile:

Billing of third party applications does get confusing a bit.

In Betracht gezogene Alternativen: ConnectWise ScreenConnect

Warum Atera gewählt wurde: Simplehelp just didn't have the wow factor or any additional features

Gründe für den Wechsel zu Atera: Atera pricing was just much better for my scenario

Joseph
Owner in USA
Computer-Vernetzung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good foundation, but the ticketing and reporting needs to mature

4,0 vor 5 Jahren

Kommentare: Overall the Monitoring and Alerts work great and that's all we have fully implemented. The patch management and the remote management features do a great job. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features. We haven't tested their integration with Webroot, since we had already standardized on Bitdefender. We also haven't tested their integrated backup solution since we have been using another product. We will be testing the backup to see how it performs, but cannot find any real reviews on it which has scared us away from it for now.

Vorteile:

The monitoring part of Atera is great. It allows a lot of customization, snmp monitoring and per-customer settings. Setting custom thresholds is easy. The dashboard gives exactly what we need to monitor all our customers systems at a glance. The ability to create a custom installer for each client saves a lot of time populating all the devices to the correct client. The per technician pricing with unlimited devices was a big pro over the competition. The patch management does a good job overall and being able to powershell into a computer to restart services and run commands without interrupting a user helps a lot.

Nachteile:

Reporting and ticketing definitely needs to mature. Reporting is very basic with almost no customization. You can create custom fields for devices, but there is no way to show them on any report. The ticketing is a very cumbersome process. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. Then you can edit the original entry. Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. Only the separate description that you can only access by editing a ticket shows up anywhere. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. It has a lot of potential, but still needs a lot of work. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. While the SplashTop works great, we are still using GoToAssist for remote support; since it gives a notes filed when a session ends that we can use for billing, until ticketing matures.

Antwort von Atera

vor 5 Jahren

Hello, Joseph! Thank you for the long and in-depth review, we really appreciate the time and thought people like you put into helping us develop our product! Our Customer Success team will reach out to you, in order for us to better understand which features regarding reports and ticketing need improving, besides the comment implementation. Are there any specific reports that you would like to see become more granular and customizable? If so, how will it allow you to improve your services/save time on the daily tasks? In regards to having ticket comments displayed on reports, some users might find this bothersome. We do, however, understand the need for such a feature, and agree on the possibility of having it enabled or disabled. Since we are community-driven, we highly encourage you to post your suggestions on our Features Board, and once it gets enough traction from the community, it will be tackled by our amazing dev team.

Andre
Owner in Kanada
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great value. The features and functions continue to grow and get better all the time.

4,0 vor 3 Jahren

Kommentare: Extremely happy. I have sent several feature requests. Support team responds very quickly even if I just have a quick question. Very clean interface. I don't like cluttered screens and this one has just enough info to not be overwhelming.

Vorteile:

Deployment is very using using Group Policy and provided MSI. You can create a custom MSI for each client. Alerts are immediate. Remote access is extremely fast and reliable. Customized branding looks great!. Create your own Power Shell scripts and schedule or launch when needed. Saves a tonne of time. Monitor SNMP devices and Network devices. Glad I no longer have to host this my self. It's nice to have this service in the cloud.

Nachteile:

Reports need improving. Very limited. I'd like the ability to cherry pick what I want in the report. Example: Computer Name, CPU, RAM, HDD or SSD, OS ver, Date Last Seen. Although I can export a report that contains this info, it also contains all other info that needs to be trimmed down in Excel. Reporting should be a quick process.

Carmi
President in USA
Computer- & Netzwerksicherheit, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Atera helps us help our clients

5,0 letztes Jahr

Kommentare: We are happy overall with Atera. it really suits our purposes

Vorteile:

We utilize the remote support and file sharing to connect to our clients and help the mon a daily basis

Nachteile:

We could use some better reporting. The only option for cleaning out computers is either 30 days or a year

In Betracht gezogene Alternativen: Zoho Social

Warum Atera gewählt wurde: cost

Zuvor genutzte Software: SolarWinds Service Desk

Antwort von Atera

letztes Jahr

Hi Carmi, Thanks for taking the time to review Atera. Great to hear that Atera is helping you serve your clients, by using remote support and file sharing. If you are interested in more reports, you can find advanced reporting on our 2 higher subscriptions. For more info, please reach out to success@atera.com.

Kaine
Owner in Kanada
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My experience with Atera has been pretty positive. Atera has become essential in our workplace.

5,0 vor 6 Jahren

Vorteile:

What I like about Atera is it's user friendly GUI, simplicity and overall performance. Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee. The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.) Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

Nachteile:

The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.

KIRAN
SE in USA
Computer- & Netzwerksicherheit, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best automation and RDP to connect

5,0 vor 4 Jahren

Kommentare: Happy to work remotely to jump on any OS machine.

Vorteile:

Best in remote access to connect any time and this is very easy for IT admin to jump on. Always BEST CUSTOMER SUPPORT to take owner ship.

Nachteile:

1. More integration and need more Knowledge base documents

In Betracht gezogene Alternativen: Zoom Events and Webinars

Warum Atera gewählt wurde: Easy remote log in

Zuvor genutzte Software: Zoom Events and Webinars

Gründe für den Wechsel zu Atera: Price

Mike
Owner/CEO in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Atera Review from Emulous Communications

4,0 letztes Jahr

Kommentare: It's been ok. It does become more costly than you think, pretty quickly. Would be nice if you have a lower tier price for a user that has access only to his domain.

Vorteile:

Simplicity. It's pretty easy to use and intuitive. Easy to find ways to fix issues within itself.

Nachteile:

The helpdesk and PSA portion leave a lot to be desired.

Antwort von Atera

letztes Jahr

Hi Mike, Thanks for taking the time to review our platform. So glad to hear that you find Atera to be simple and intuitive. It is great. that you can fix issues within the platform, and be more proactive instead of reactive. If you have specific feedback regarding the PSA portion, please leave your requests on our features board. Alternatively, you can reach out to success@atera.com.