Its completely changed our business…for the better!

Bewertet am 21.8.2018
Sabina G.
Owner
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: CampManager has enabled us to take all the guess work out of our occupancy and as a result has increased bookings. Not only are we generating more income, but we are also able to see the least successful parts of our caravan park and change them to pitches we know will sell better. As a result of CampManager all aspects of our business have improved.

Vorteile: The online booking facility for our website. Most of our bookings are now being made online. Because of this our occupancy has increased dramatically over the 3 years we have used this system.

Nachteile: This is a hard one as there really isn’t a lot we don’t like. I would say the way we download our arrival templates to print on labels. It’s a very long job and could be improved by a ‘print all’ option. But that’s just nit picking, overall, it’s a great system!

Antwort des Softwareanbieters

von CampStead an 22.8.2018

Hi Sabina,
Thanks for your review of CampManager.
Glad to hear the system is working so well for you.
With regards to your comment about printing labels. If you have an individual label printer, I should be able to get this setup for you in CampManager to make this process much quicker and easier for you. :)

User Friendly and Time Saving

Bewertet am 16.6.2016
Annie C.
Park Manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have now used Camp Manager for just over a year. It has made park management so much easier. Record keeping and analysis is so quick to do. More bookings are being made online freeing up more time. Busy holiday times are much easier to cope with.

Vorteile: Efficient booking in system. Easy to follow. Ideal for our small holiday park. All card transactions are processed through the site and I have done away with the other card terminal. Much more secure and easier to manage. The Campstead Team have been very helpful throughout and are very quick to respond to requests for help. The system isn't static, additional functions have been added to the system.

Nachteile: On the whole delighted. It would be useful to be able to print off the Unit Summary in the Static Home Section. It would also be useful to be able to do a group email and newsletter from the system but you can still copy information into an excel spreadsheet and use it from there.

Overall a good system, with great staff

Bewertet am 13.9.2015
Emily H.
Head warden
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Campmanager does allow us to make bookings and change bookings quite easily and the support if you have a problem is brilliant (Kenny Martin has been our main point of contact and is always very helpful, friendly and responds very quickly).
It means we no longer need a white board with all on site as all the info you need is on the computer.
A couple of things missing that we'd find helpful with the system;
-There is no 'back' button, so if customers who add something or change something half way through a booking being taken, then you generally need to start all over again.
-Analytics is quite limited. We would like to know how people heard about us, as well as if they are a repeat customer, or in the caravan club etc, so an option for 'how did you hear about us', and another box to tick if they are in a club such as the caravan club, would be helpful.
-when cashing up, we need to separate income from tents against income from other units, but in the accounts section this does not allow you to do this quickly and you generally have to go through all the transactions to find out which are tent and which are other. An option in the account section for this would be very helpful.

Antwort des Softwareanbieters

von CampStead an 14.9.2015

Hi Emily,
We really appreciate your feedback and comments, and we would like to assist you based on the points you have raised.

- No Back Button - There is a back button located at the top right of the screen. Pressing this will bring you back to the availability screen, retaining all the information you had entered, such as the arrival and departure dates, number of adults, children etc..
- Analytics - An option can be added online allowing you to collect information on how customers found out about you. You can also customise your booking sources. We would be delighted to set this up for you. We can also integrate Google Analytics into your online booking system, allowing you to track which websites customers have come from.
- Cashing up - Separating camping income from touring can be done very easy by customising your nominal codes. You will also be able to export this data to Excel.

We will contact you to discuss these in more detail.
Kind Regards,
CampManager

The very Efficient and Effective Time-Saver.

Bewertet am 2.3.2017
Christine H.
Owner of Campsite
Freizeit, Reisen & Tourismus, Selbstständig
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have a small campsite in Llandegla, Denbighshire and run it single handedly. For me it was a big step to move to online booking and it is the best decision I have made. I used it for the tail end of last season and this year it will be my first full season. Already it has reduced the phone calls and having to phone/email my customers with deposit details etc. All deposits are paid via SagePay straight into my bank account and all the customers details and bookings are entered straight into the package
Before CampManager, bookings were always entered into my diary in the office with notes on the back of envelopes and pieces of paper left by family members with bookings and instructions to phone somebody back etc., lots of emails and lots of runs to the bank to pay in the takings. Now I can check and organise my bookings on my phone/laptop or computer anywhere and at any time and the bookings paid by card are paid straight into my bank account.
The package is very user friendly; everything you need to know about the bookings is easily accessible, it will definitely help me to plan ahead more easily and the accounts are ready to go.
I cannot praise the CampManager staff enough. The setting up was easy; they worked with my web provider and SagePay, I had to provide the relevant information and it all came together with a lot less pain and effort than I thought. Any queries, the staff responds quickly and no trouble is too big or small.
An excellent package.

Vorteile: As in my review, very user friendly and it's easy to get the big picture of the bookings that have been taken and what balances are owed and notes about the booking are all in one place

Nachteile: Taking bookings on the phone and if they are paying their deposit by BACS the balance comes up as zero

Camp Manager - a flexible, user friendly, booking system

Bewertet am 28.2.2017
Kathleen E.
BUsiness Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Acorns Naturist Retreat offers camping, static home rental, bed & breakfast and day visits. Until a year ago we made all our booking on paper, as the site has grown and become busier we needed a system that would be flexible enough to deal with the different accommodation that we offer. Camp Manager was able to tailor a system to meet all of our requirements. This has resulted in a more efficient booking system, no more last minute panics about double bookings. We no longer have a huge postage bill as most of our booking confirmations are sent by email. We run a bar and restaurant and Camp Manager is able to itemise each customers restaurant and bar bill on their invoice. This is something the customers like. From an accounting point of view, it has saved a tremendous amount of time and like wise we can see at the click of a button all kinds of statistics related to our bookings.
Like everything that is new it takes time to get used to and the Camp Manager team have always been at the end of the phone to help with any query however trivial.

Vorteile: It saves me a lot of time when it comes to accounting.

Nachteile: You can only view one month at a time, sometimes it would be useful to view two months if a booking covers two months it would save you having to scroll between the two.

Very happy

Bewertet am 14.8.2018
Gerwyn R.
partner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The programme seems to cover every aspect required to run a busy caravan and camping park. It is a finely tuned piece of work that keeps evolving as and when required. The initial set up was simple (we did nothing, CSR did it all). This included entering pitches, site fees, setting up Sage Pay and linking to our bank account, etc, etc. The demo and subsequent tutorial over the phone was plain and concise. The pièce de résistance is their after care. Never have I waited on the phone longer than 3 rings for a reply. They are always happy and eager to help no matter how simple or stupid my questions must sound to them. Changing your booking program is a big thing to do but changing to CampManager is the best thing we have done in many years.

Vorteile: Customer care
Easy to use
Online booking has increased our sales

Nachteile: Nothing to dislike.

Antwort des Softwareanbieters

von CampStead an 22.8.2018

Hi Gerwyn,
Many thanks for your glowing review of CampManager. So glad to hear how well the system is working for you.

Barrhill Holiday Park

Bewertet am 21.8.2018
Philip W.
Caravan park owner
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great to work with. If anything needs updated or changed its always done straight away with no hassle.

Vorteile: Overall I think this is an excellent product. Completes all the bookings, money in the bank and NO double bookings. Wouldn't be without it now.

Nachteile: One thing I would like to see on my booking page is a calendar month view so people can see at a glance if the dates are available, instead of entering individual dates.

Antwort des Softwareanbieters

von CampStead an 22.8.2018

Hi Philip,
Thanks for your great review of CampManager.
Glad it is working so well for you. I will get one of our web developers to add to your website some availability calendars for the Rental Accommodation. Sorry, I should have mentioned to you previously that this was possible. Will be in touch shortly.

Using CampManager

Bewertet am 27.8.2018
Louise O.
Director
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are able to easily look at individual customer details - bookings, invoices raised etc. The Customer Service is excellent - always very helpful. I can now invoice quarterly electric/water easily. Can keep track of storage customers payments easily as well

Vorteile: Easy to learn the basics, system covers all areas of running a holiday park with a wide range of services/facilities.

Nachteile: Difficult to look at the 'History' of a booking - if a customer has made changes the system uses Notepad for details of emails etc. which is not easy to read through.
Does not integrate well with pitchup.com. It causes more work for us as minimal details are transferred to CampManager, plus allocating specific pitches not ideal. Not happy about paying CampManager for more than 10 allocated pitches, particularly as the 2 systems do not work well together.

Efficient system with helpful service.

Bewertet am 2.11.2018
Kirsten M.
Owner
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Very positive, the staff are always helpful.

Vorteile: The software is reliable and user friendly. The support team are always excellent. We get consistently positive feedback on the ease of use from our customers. We have found that we are getting increasing number of online bookings which means we aren't constantly on the telephone to customers at all hours.

Nachteile: Group bookings aren't that easy and it would be nice to have a facility to link bookings. We get quite a lot of family groups staying, each with different criteria, and it would be useful to have a way of booking these more simply.

Now booking for our 4th season with CampManager - simple and effective system with great support.

Bewertet am 29.11.2017
Mark J.
Administrator
Freizeit, Reisen & Tourismus, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great management information and excellent back up enables us to closely monitor our business performance on a year by year basis.

Vorteile: Easy to use for booking in our office. The system is also very easy to interrogate for management information to aid marketing campaigns. The ability to export to excel is also useful to create mailout lists to Mailchimp.

Customer Service second to none!

Bewertet am 14.8.2018
Ed L.
Owner
Glücksspiel & Casinos, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The whole experience, from the moment we first set eyes on Niall at the Glamping show, has improved our whole business management no end. It is almost a delight to wake up in the morning! Although the experience hasn't always been plain sailing, in terms of coming to grips with the new system, it is brilliant now and I'm so glad we made the switch. I can't get over how unfailingly patient the guys are...they need a pay rise!

Vorteile: The ease of use...massively helped by the lovely staff who are always so helpful, cheerful and patient! We love Campmanager!

Nachteile: Not being able to make a direct refund to a customer

Antwort des Softwareanbieters

von CampStead an 22.8.2018

Hi Ed, Thanks so much for your great review of CampManager. Glad the system is working so well for your Glampsite.

Taylor made for your campsite!

Bewertet am 21.8.2018
Rachel B.
owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Amazing customer service!!!! Really impressed with the diversity of the software.

Vorteile: Can see day to day who's coming and going and staying.
Customers love the site map and find the booking process easy.
The Chart clearly show which pitches are free/ occupied and you can change from week view to month view.

Nachteile: Took me a good couple of months to be completely confident with the system, but im a bit of a techno phobe ! The Campmanager team are available at the end of the phone/email to sort out any issues though.

Antwort des Softwareanbieters

von CampStead an 22.8.2018

Hi Rachel,
Thanks for your great review of CampManager. Its good to see that it is working so well for your campsite.

perfect easy to use booking system

Bewertet am 21.8.2018
Beccy L.
manager
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: So easy to use and navigate, the support help is useful, Contacting support couldn't be easier and always are willing to help.

Nachteile: the only thing i find difficult is setting up vouchers... struggle to understand the way it is set up.

Antwort des Softwareanbieters

von CampStead an 22.8.2018

Hi Beccy, Thanks so much for your review of CampManager. Glad the system is working well for your new caravan park. With regards to the Voucher Code Facility within CampManager. I know this can be complicated if not using it often, as there are many variables when setting Voucher Codes. Don't worry, the support team has this covered for you. Just get in touch anytime you need a Voucher Code setup, and we will be happy to do this for you.

Fantastic Serivce

Bewertet am 31.1.2017
Georgie M.
operations manger
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Everything is so easy and very simple with this system , would highly recommend it to any business. needing help with booking's .

Vorteile: Its very easy and simple .. when showing new staff how to work the system its very simple.

Nachteile: How it logs you out so often

So glad I made the move!

Bewertet am 14.8.2018
Ben B.
Partner
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Buying this system has saved me so much time! The staff are working in a much more stress free environment. The guys on the end of the phone are always so helpful and a real asset to the company.

Vorteile: Campmanager from the outset was just very easy to use and understand. You could almost use it without having much training at all.

Nachteile: I miss a few simple things from are old system that's not on this one - Camp manager are gradually working towards adding some of these.

Antwort des Softwareanbieters

von CampStead an 22.8.2018

Hi Ben, Thanks so much for your review of CampManager. Glad the system is working well for your Campsite.

Pickaquoy Review

Bewertet am 7.7.2016
Lauren J.
Senior Customer Services Advisor
Freizeit, Reisen & Tourismus, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We normally deal with Kenny who is very helpful and efficient. We find campstead easy to use, almost so easy you could get through a booking without training!

Vorteile: Simple to use, simple to edit a booking

Nachteile: Cant make more than one booking at a time.

The upfront is a bit Steep, but CampManager is the best investment we have ever made

Bewertet am 5.10.2017
Kyle C.
Assistant manager
2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Tons, we have a complete system that we can customise with just a phone call to the guys at CampManager

Vorteile: Easy to use, very simple to learn. Great customer support. Easy to adapt to specific needs, We asked for a large custom project to be created for us and thanks to the great team over at CampManager we now have it that we can proudly show to our customers.

Nachteile: Some objects cannot be customised as fully as I would like but they normally find an alternative to help solve the issue.

we can't manage the site without it

Bewertet am 31.1.2017
Majdi J.
manager
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: from the a minute I made the phone call every thing went smoothly. so easy to use, save staff cost, you can access the management system with no restriction on number of devices and no extra cost, so you access the system from anywhere, 24h support service any amendments can be done straight away .
we opened the site just before the summer holidays with no experience and all went perfect we couldn't done it with campmanager .

Vorteile: every thing

Nachteile: self explanatory

Buckdencamping

Bewertet am 21.8.2018
Gillian S.
propritor
Hausmeisterservice, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Allows for an actuate easily minable system for looking and customers and accounts

Vorteile: Ease of use, reliability. Allows you to easily keep track of all bookings

Nachteile: Might have liked a column to record my expenses

Antwort des Softwareanbieters

von CampStead an 22.8.2018

Thanks Gill for your review of CampManager. Glad to hear the system is working well for your business.

Free at last from diaries!

Bewertet am 14.8.2018
Liz T.
owner
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: freed me up no end. no messy ring binder diearies with pages loose anymore YAY
More professional look to the business.

Vorteile: easy to see who is coming and who is here. who owes money.
the monthly charts to see blocks of spaces.

Nachteile: The colours are very faint and I often cant see continuation of current day when I scroll down the monthly chart. also PLEASE can we have a vacant pitch list on the current days.

Super software

Bewertet am 14.8.2018
Jane S.
Owner
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We were running a chaotic site and now everything is calm and ordered. Customer service help is exceptional.

Vorteile: I love the ease of use, the customer service and the blacklist button!

Nachteile: No cons! Nothing not to like. Even my technophobe other half can use parts of it!

Antwort des Softwareanbieters

von CampStead an 22.8.2018

Thanks Jane for your great review of CampManager. Glad the system is working so well for you.

Good, but wish it could do more

Bewertet am 7.7.2016
Mark W.
Managing Director
Freizeit, Reisen & Tourismus, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The guys at Campstead are a pleasure to work with and the system is generally very good. Simple to learn and use without techy overload. My only gripe is that when asking for certain reports I am told the system cannot do that and I have to download everything into a spreadsheet to then cut from. A bespoke report tool or capability would be nice, as would a CRM module.

Vorteile: Simplicity

Nachteile: Not comprehensive enough

Family run caravan park review

Bewertet am 8.7.2016
Rachel P.
Owner
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We had resisted moving to an online booking system for years, but the after hours telephone calls persuaded us to at least listen to the sales pitch from Camp manager.
Early days but very pleased with the system so far. Extremely easy to use and our staff are actually enjoying using it! Customer feedback has also been very positive.

Vorteile: Ease of use.. very easy to navigate between options. Mistakes are easily corrected.
Feel we are not missing out on bookings if we don't answer the phone at 10pm!
Also Kenny's backup is fantastic!!

Nachteile: Did feel expensive and had to try and not think about the system paying for itself in terms of more bookings (that would be hard to achieve) but more as a way of making life easier!

A great product and fantastic service.

Bewertet am 7.2.2017
Jane K.
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are very happy with the service provided by CampStead/CampManager. Some finer aspects we have needed to change or adapt, have been very swiftly dealt with and solutions found within the day or even hour!
The only thing we would like to see a change with is possibly to be able to see the days of the month as you scroll down on "CHARTS" - month outlook, which would be so useful to us to use when in our reception, so that we are able to quickly scan available pitches without going into the system fully and entering a persons details; as at the moment we have to keep a finger or a ruler on the screen to mark the day position - if that makes sense. (I know we have mentioned this in the past, so there may well be a reason why this is not possible).
Customers are finding it really easy to make a booking and we are not answering the phone every few minutes - brilliant!! Kenny and other staff are always so polite and obliging. It has genuinely changed things for the better here, thank you so much and keep up the good work!

Can't rate Camp Manager highly enough!

Bewertet am 31.1.2017
Victoria M.
General Manager
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The guidance and assistance I've received over the last year has been invaluable. Kenny has been an absolute superstar.

Vorteile: Once the required fields have been completed, there's so much information available to view

Nachteile: Nothing as I know I can always call for assistance