Little Hotelier Erfahrungen

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Kommentare: Am Anfang hatten wir ein gutes Gefühl, denn die Mitarbeiter sind freundlich und professionell.Beim Onboarding sagte uns ein Mitarbeiter freundlich aber relativ lieblos, dass die meisten von uns erkennbaren Funktionen nicht genutzt werden können. Scheinbar war er auch etwas planlos.Der Support antwortet seit Wochen nicht auf Emails. Wir sind bereits auf der Suche nach einem anderem System.

Vorteile:

Cloudbasiert, intuitiv, freundliches Onboarding

Nachteile:

- Zahlungen können nicht rückwirkend aufgezeichnet werden- man kann den Kunden keine Angebote schicken sondern nur Reservierungen- Saisonpreise sehr umständlich einzutragen- viele Funktionen, die sich nicht nutzen lassen- Suche von Buchungen nur möglich bei Angabe des Zeitraumes- super viele Bugs- grauenhafter Support (20 Min. Warteschleife am Telefon und meine Probleme waren doch nicht gelöst)- Email werden nicht vom Support beantwortet- Backoffice total unstrukturiert und lieblos

Awesome software for a micro operation.

Kommentare: It's been great since the outset. Excellent customer service/support. It's clearly a company that cares about what it does. I think they would fare even better if they were to promote some of the features/apps they offer.

Vorteile:

Ease of use. Integration with the other apps available. Flexibility of the view in the calendar. The reports and analytics. And there are tons of features I would love to explore but don't have the time.

Nachteile:

Not much. I'm really pleased with the recent upgrades to the mobile app. The only feature I'd like to see is the ability for me to colour code my calendar based on the incoming channel. That way I would have a quick visual confirmation that tells me at a glance where the reservations are coming from and would quickly indicate to me how any specific promotion is doing depending on the channel. If the reservation also could have an indicator of what promotion was used, that would be even better!

Simple and easy to use

Kommentare: After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.

Vorteile:

Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view

Nachteile:

The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)

In Betracht gezogene Alternativen: OPERA Cloud Property Management

Gründe für den Wechsel zu Little Hotelier: Systems they were trying to sell me were far beyond what we needed and they were far too pushy. Also the display and set out of the various software were not as good and easy to use as Little Hotelier/Siteminder. I like the idea that Little Hotelier is not a huge conglomerate and so you feel you have a more personal relationship with them.

Customer service has declined considerably over time

Kommentare: I am so tired of chat staff assuming I don't know how to edit someone's email address in a booking, they even take time to explain to me how to open a booking. I've been using the product longer than they have. I know they get people who don't know how to check a computer is switched on, but I am not one of them and just wish I didn't have to keep repeating myself. I also wish they knew what "I can't edit anything at all in the booking" means rather than suggesting I edit something in the booking (yes, this is what happens each time).

Vorteile:

Generally it has great features for a small accommodation property and has everything in one spot, easy to use and the phone app has many great features to help when out and about.

Nachteile:

Chat staff not reading what I write. Two months back I had an issue where a direct booking created by the guest is not able to be checked in, modified or payment recorded. I am very experienced with the system but had the live chat staff explain to me how to edit a booking from scratch, ignoring almost all of what I had explained earlier. Eventually the person realised there was a problem and it was escalated. Now I have another direct booking doing the same thing (numerous others in the meantime work fine). Once again the chat person does not understand there is a problem and asked me to perform the same things as last time (e.g. delete the guest email and type it in manually, which is exactly what I had told them would not work). Back around Christmas just gone I had issues with double bookings and it took a lot of effort to get it escalated and for them to identify it was indeed their system. I knew more than the chat staff and I was assured the staff involved would have further education. I now find I have chat staff not reading my messages before responding and it is simply not good enough for the price I pay. There is a lot I love about the Little Hotelier system, but with cheaper options out there I expect better quality service.

Fantastic product and service.

Kommentare: I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.

Vorteile:

It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.

Nachteile:

I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.

In Betracht gezogene Alternativen: freetobook und eviivo

Gründe für den Wechsel zu Little Hotelier: The layout and functionality and prompt response to my initial inquiry.

6 years and many more to come happy customer

Kommentare: Live customer service is precious

Vorteile:

Reliable and simple to use yet versatile

Nachteile:

Small business affordable. Good value for what it offers.

Good reliable booking solution

Kommentare: We wish that LH doesn't make the software too sophisticated because it wouldn't help.

Vorteile:

- The service for setting up this software was outstanding. We came from an other nonfunctional very expensive software solution and there was no problem for the customer service to take the database over to the LH system. It is very easy to handle.

Nachteile:

There are still some little software improvements to do. Invoicing to travel agents, direct email from the system to guest about the booking and changes they make along the way. Mapping could be easier. Too many nonsense emails from the support.

Unbelievably Poor Customer Service

Kommentare: I see people below have commented that they signed up with high promises and have delivered nothing, and I can't add anything else. It is definitely clunky, and slow, and the interface is not fit for purpose. It is slow, laggy, full of bugs.........but worst of all, customer service is absolutely a disaster. It's a shame....

Vorteile:

The promise of a functional PMS for small hotels.

Nachteile:

Customer Service is atrocious. System overall very cumbersome and slow.

In Betracht gezogene Alternativen: ResNexus

Gründe für den Wechsel zu Little Hotelier: I don't know, it looked like they knew what we need as a small 40 bed property, but what an error I have made.

ting

Vorteile:

ease of use, price, great features, linked with website and other software

Nachteile:

not enough features, can lag some times, needs added features like making rooms clean or dirty etc

Difficult set-up-Good value after that

Kommentare: Initially it was horrible and we began looking for alternatives. Over the past 18 months we have come to rely on it as a foundational part of our success.

Vorteile:

LH covers 90% of the tasks we need to complete in an effort to run the hotel. It is stable and reliable. It is very affordable.

Nachteile:

Set-up was not intuitive and initially customer service support ineffective. Subsequent to launch we found the development team does not talk to the sales/customer support team so developers roll out beta versions of enhancements before the bugs are worked out and without telling customers of the changes. Initially I found the customer support team poorly trained with limited communication skills. I sensed they were also frustrated with their inability to satisfy customer needs. in the past 18 months I have not had to lean on customer service as frequently and when I do, the service is good.

Little hotelier makes bookings easy

Kommentare: Excellent service highly recommend

Vorteile:

I cannot double book a room and customer service is excellent very patient even with a non computer geek like me

Nachteile:

It tends to ask for the password every other day

Tech help is not available on weekends? I haven't been able to log in for a few weeks. That's bad!

Kommentare: The only reason I wouldn't recco it now is because of the lack of tech support on the weekends. There's no excuse for the NO HELP on weekends. That's when we are the busiest and it's frustrating being hung out to dry with no help. What do you mean...your answering service says we are closed for the weekend....that's horrible to do to your customers who count on you to keep their balls in the air...I need to charge cards and get information and check for availability...Right now I can't stand this program.

Vorteile:

I'm not saying anything above the software. I've read other peoples' comments and I am agreeing with them that it could be better. For me having 4 rooms and a private suite of 2 rooms...which means 5 total...and being the first online reservation program that I've ever used I was pleased...but no help on weekends? What's that about. That's nonsense. We in the wine country mostly have weekend visitors and that's when I might have a problem. I cannot sign in. I type in the name...then the password and enter and it acts like it's going to load and then reverts back to sign in again...I need to use my computer for this because the app doesn't provide the same capabilities. Changes cannot be made using the phone app. It's too small on my phone. It doesn't print out the same either. I can't get the cc# using the phone app. Can you? If anybody can provide help please let me know because I'm getting mad!

Nachteile:

I haven't been able to access the program from my computer for three or so weeks. They've taken away the person who used to manage my account and she was a Gem. Return call right after her morning meetings...never let me hang. Even called me one time on a weekend. I thought can you imagine that....but not even a tech available on a weekend..my gosh...I can't use a program without assistance when I need it...could me once in a year but when you need help with running your business that is when you need it. Frustrated here in Plymouth, CA.

THE UPDATE IS TERRIBLE

Kommentare: Are the staff at Little Hotelier in tech support are great they are patient kind helpful and knowledgeable but I am just so disappointed with this new face upgrade!!!!

Vorteile:

When it looked so user-friendly it was user-friendly now it has literally become like all the rest are zoomed screen difficult to drag things and when you press on the icon it doesn’t bring you straight to today so you must always know your dates I find this update terrible I am very disappointed!!!

Nachteile:

The update calendar is terrible .. I specifically signed up with Little Hotelier because it was different.. the screen was so simple and easy to see and read .. now it looks like an excel spread sheet!! I literally hate it!!! it was a step above the rest now it has literally downgraded to be just like everyone else’s! Yet the price keeps going up! :(

Good software for small to medium AIRBnBs using phone to manage property.

Kommentare: Good software if you need to manage your bookings on the go. Phone App provided is Simple in use and allows to manage new reservations in the system. Apart of that their offer is just ok. I had a really bad experience where at the end of our financial year their financial reporting didnt work for 3 consecutive weeks until problem was resolved. That was a huge minus and a breaking point for us to change PMS.

Vorteile:

Phone App - It’s best the best what LittleHotellier offers.

Nachteile:

Customer service. Very average agents in terms of their knowladge of the software. Booking Engine without many customisation options

Could be better but ok!

Kommentare: Overall, particularly in the last 6 months, it has been very frustrating using the software, due to being very slow, needing to refresh the page after very small periods of time (ie less than 10 mins). The screen is also not complete, unable to fully view guest details in rooms that are high up the page when you want to have a quick view. However it is an easy system to use ( when functioning properly) and the team do add new features from time to time, which do improve the experience. More is required though to really make it user friendly and suitable for a busy small business.

Vorteile:

Easy to learn and use. I like the reports page to be able to track year on year growth.

Nachteile:

Very slow, and not as many features as I would like and have had with previous similar software.

Review of LH software

Kommentare: I do not see any benefit from this software, I'm sorry but that is my honest opinion.

Vorteile:

I really don't have anything positive except costumer service is fairly easy to get a hold of but then most of the time they don't know answers to my questions.

Nachteile:

I am very disappointed with LH. I was trying to input previous guests into the system and customize emails for marketing. There was no way to do this without creating a reservation, then cancelling it. This caused issues with guests calling because they got a confirmation email and then a cancellation email shortly after then there is no way to customize emails to guests. I had to copy and paste into gmail to do what I wanted. Very time consuming and counter-productive. This system is only good for creating reservations and cancelling them.

Good software for small hotel owners

Kommentare: Good overall other than the number of apps that don’t communicate.

Vorteile:

I chose this software because of its ease of use and the fact that it is tailored to B&Bs and boutique hotels.

Nachteile:

Two many different apps within the system that need to be updated. You’d think that making an update on one app would push to the others. They make the process more complicated than it needs to be

In Betracht gezogene Alternativen: Tokeet

Gründe für den Wechsel zu Little Hotelier: Tailored to B&Bs

Counter intuitive, frustrating and ENDLESSLY time consuming!

Vorteile:

It is visually appealing (which unfortunately gave me false hope that it would be more user friendly), it is easy to add staff to it (even though they then don't have access to a user friendly platform without being on a laptop/desktop), their customer service seems helpful once you get them on the phone.

Nachteile:

Counter intuitive, frustrating and ENDLESSLY time consuming. Sometimes things I expect will take me 10 minutes to change (like a discounted room for 4+ nights) ends up taking me 8+ hours. The two people (including myself) who are in my office are both in our early 30's and are fairly tech savvy - growing up in the technological era. We spend a LOT of time discussing glitches, horrible lack of syncing, its counter-intuitive process and how often we spend HOURS on hold trying to reach someone in customer service. It even is lacking some very basic capabilities like being able to add links or images to auto emails which send to guests after they book a room. I really wish I had chosen another company to work with. I can't imagine a worse one out there but I don't have the time now to change over all of our information to a new system so I am trapped with them for the time being. I would HIGHLY recommend you look in to alternatives before choosing Little Hotelier.

Little Hotelier

Kommentare: A friend who had been in the hotel industry for many years recommended that we incorporate this software to help manage our online reservations. It was one of the best decisions we have made.
The support team from Little Hotelier has been fantastic. They know their product and are always patient when providing over the phone support.

Vorteile:

It is relatively straight forward to use and is incredibly useful for running our business.

Nachteile:

We have not been able to fault anything about this software.

Daily user

Vorteile:

Easy to set to and use. Easy fir a new user to follow and provided all the relevant information when making a booking.

Nachteile:

Slow to respond after an update of software. no alerts are sent when there is a problem that can potentially affect a number users. Therefore you don't know if its your problem or a overall problem

The more up dates the worst it gets

Kommentare: Tech support from called from New Zealand goes to a mail box that is full

Vorteile:

I have been using this software for 6 years it mostly works

Nachteile:

Every up date the user interface gets worse You can only us Crome on mac The soft ware sometimes just goes haywire

Great for managing bookings of my vila

Kommentare: Great experience it took a lot of time to learn the program but worth it. I tried others and very happy with what I ended up using LH

Vorteile:

I like that I can call any time and receive back up or have questions answered.

Nachteile:

There is a lot to learn not easy for me as I do not have a tech background. But with the help I am able to have confidence in the program.

Review Of Little Hotelier

Kommentare: I am just completing my 1st full year and it has been money well spent.

Vorteile:

Ease of use and simple processing of payments. I also love that I have not had any auditing issues and needing to chase down money owed!

Nachteile:

I would love it to be able to do split reservations with multiple rooms and different dates. I would also love to have a email button right on the guests reservation page to send a standard or customizable message other than just the confirmation and invoice.

A Big Stress Reliever

Kommentare: I am no longer double booked and the invoice is already created for me.

Vorteile:

little hotelier has saved me from a lot of stress by preventing Expedia from double booking my rooms. Guests became very angry with me when they had to stay somewhere else. I was upset many times , especially during Canada 150 year (2017) when we had lots of bookings.

Nachteile:

The only thing I don't like is the extra cost for the Canadian dollar but that is out of your chands.

Worst experience ever

Kommentare: None,

Vorteile:

The process of integration is super painful, takes a lot of time, and they don't explain what the software can do and what cannot do, I have 4 properties and 1 extra where we rent the 4 properties, at the first moment they said he are a big company part of Siteminder, so they have all integrations with Airbnb that I asked to them many times, after days of mailing, they move to next step that is another call. Onboarding call takes 4 minutes, why? because they don't have the integration they said before, they cannot sync all the calendars, they suggest adding manual requests and handling that. Be aware of that kind of software that doesn't give you an opportunity to test the software by your self.

Nachteile:

The integration is the worst, they are completely out of context.

In Betracht gezogene Alternativen: Hostaway, Cloudbeds, Sirvoy und Lodgify

Gründe für den Wechsel zu Little Hotelier: Because they cheat with their arguments