Device42 Erfahrungen

Device42 give you great insights and control over your infrastruccture.

Kommentare: From stale spreadsheet, to scripted google sheets to Device42 was a journey that we took and now we're happy that these days are over. Device42 provide a great deal of visibility and help us in many process throughout the org.

Vorteile:

It's easy to set-up and get up-and-running in days with a close-to-perfect coverage

Nachteile:

It can be overwhelming for some folks, but the customer success team is great in covering that.

D42 is a comprehensive and well developed small market solution

Kommentare: Very positive. We like the product so much that while the enterprise has selected another vendor for CMDB, we continue to use it internally for Server and Network-based CMDB, data center mapping, and rack elevations.

Vorteile:

Easy installation, configuration, and ongoing management.

Nachteile:

modular licensing for various components

In Betracht gezogene Alternativen: ServiceNow

Gründe für den Wechsel zu Device42: Cost overall. API functionality. Elevations and mapping features.

Admittedly I have little experience with this software

Kommentare: We never went past the review process. It just wasn't bringing what we needed to move forward. I

Vorteile:

They had some interesting features, i like the rest API and the link to Jira. They did seem very strong in the integration department.

Nachteile:

The overall interface was not what we hoped for. It was difficult for us to find something and all the relationships that were important to us in an efficient manner. Too many click through steps. We were looking for a more complete CI picture.

Great tool for IT Inventory Management and CMDB

Vorteile:

Automation and Integration is what I consider is the most important. We have created multiple integration with other tools that allow us to have IT information in one single place.

Nachteile:

- One thing I think should be improved is the customization of discovery. It would be very useful if we can modify what is being discovered by autodiscovery and agents, not only device technical information but bussiness related information.- Other thing is the difference between the different ways of reporting, for example, we don't get the same results from Devices table export, Classic and Advanced reports, and DOQL queries. Sometimes is confusing for several users to know what is the best way for reports.

device42 pros and cons

Vorteile:

The provision of support is truly exceptional and proves invaluable in addressing inquiries of varying magnitudes. This particular tool proves to be highly beneficial when seeking to comprehend the intricate interdependencies between applications and servers. It effectively offers a comprehensive overview of server communication, thereby providing valuable insights into the overall system architecture. Offers assistance in resolving installation and operating system identification challenges. One can effectively utilize a significant amount of information without necessitating the initial deployment of agents.

Nachteile:

The present iteration of this program exhibits certain limitations. On occasion, it necessitates the utilization of manual procedures, which can prove to be arduous and time-consuming.

Great ITIL Software

Kommentare: It has improved our level of service and support to our end users because of the ease of finding information quickly.

Vorteile:

One of the most comprehensive software packages I have used to track IP's, inventory, network and server information. Great search capabilities.

Nachteile:

It took a little bit of a learning curve to figure out the best way to enter my data. Once I got that down it was OK.

Best Find in a while!

Kommentare: Great experience and would recommend to anyone in need of asset tracking.

Vorteile:

Easy to use, if you need a feature just request it and they usually get right to it, and customer support very responsive!

Nachteile:

Had to build new VM for upgrade! This took some time, and a little help from CS, i had to go to a certain version, then upgrade to the new, a little confusing!

A one-stop-shop DCIM

Kommentare: It made our datacenter preparations quite easy.

Vorteile:

The ease of use of the tool. It has a great API where you can program against. We used rack view a lot during the migration of our datacenter.

Nachteile:

The IPAM part could use some rework, make it more easy to look at. As far as I know this is already on the roadmap.

Pretty much THE best datacenter inventory software

Vorteile:

Easy to use. Easy to find information. Easy to capture information.

Nachteile:

Appliance can be moody sometimes, with disk space issues and database issues.

Device 42

Vorteile:

Easy to use and have multiple choices for scanning all platforms

Nachteile:

Application mapping and impact it’s a little complicated tree

A great CMDB tool

Kommentare: Overall the partnership with Device42 over the past 3 years have been great. The operations support for the product is a simple process and ongoing support from the sales team is also good.

Vorteile:

The product met all of our requirements for a CMDB. The Device 42 team provided great support during our proof of concept testing and implementation. The implementation was not as complex compared to other enterprise CMDB tools. Ongoing support from our D42 team is great. We also have met with their product team to provide feedback for future features and enhancements.

Nachteile:

We are looking forward to Device42 to continue to enhance the dashboards and advanced reporting tool.

One of the best DCIM platforms out there with an API that allows great possibilities

Kommentare: This has become a tool to nearly everyone in the organization. It has allowed us to keep track of a very dynamic environment and ultimately improved user workflows. These types of benefits improve our quality of work and allow us to save time in many ways for other aspects of our business.

Vorteile:

One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements. Device42 also offers a one-stop-shop for all things DCIM, a robust IPAM, Password management, and additional add-ons such as power monitoring that has ultimately helped improve our workflow and organizational capabilities. Their auto-discovery tools are quite in-depth at pulling information from our devices.

Nachteile:

With all software, there will be bugs and issues to workout, but Device42's willingness to tackle and improve upon their platform constantly is what keeps us coming back. Auto-discovery can be difficult to implement depending on the complexity of the environment but the addition of remote collectors has definitely helped.

Easy to access, easy to use - means network documentation stays up to date.

Kommentare: The software helps us keep track of our off-site colocations. We can track rack information, including what devices are where, power loads, and physical connectivity to each device and through patch panels.

Vorteile:

Having information about our remote rack space documented and easily accessible has been a boon, especially when we need to request 3rd party remote hand to make simple changes for us. I think last month we needed a small change, and I was able to pull out Device42 and follow a set of cables through 2 patch panels in order to provide precise instructions on cable changes I wanted completed by the technician providing the remote hands.

Nachteile:

We are currently primarily using Device42 to track remote sites on how things are situated in racks and how everything is interconnected at the site. One thing I feel they could improve for the future is the extraction of physical connectivity information from their software. I would love to be able to see a full holistic view of the physical interconnections throughout one room, or a building. At the moment its easy to bring up interconnections on a single device, or a single rack, but nothing on a grander scale. I've spoken with support and they said they'll mention this to development to see if this is on the road map.

Best value DCIM with open API. Solid customer support.

Vorteile:

For us, Device42 is really one of the best data center infrastructure management platform out there in terms of flexibility. It’s extensive RESTful API offers wonderful possibilities and has allowed us to integrate into our internal systems as well as a number of other areas in our organization including VMware vRealize Automation It’s a highly accessible inventory and asset management application that offers a lot of functionality with minimal hassle and a reasonable cost. And the best part is it just keeps getting better with every iteration.

Nachteile:

At the moment, bringing up connections on a single device or rack can be done easily without a hitch, but we’d like to see more of it in a much larger scale. Their customer support has been really good though in addressing all other issues and they promised to get back to us if this gets included in development.

Excellent support, solid platform with a real future in the DCIM World

Vorteile:

I have used several of the DCIM offerings out there nowAn excellent tool for those users tired of being stuck within the confines of a closed off product. The flexibility Device42 offers their customers is hands down the best in the market. With the offering of an API, we have been able to integrate Device42 into numerous areas of our company, and internal systems. If your tired of closed systems that require tons of support, or those that can nickle and dime to with add-on features...then Device42 is for you. See something missing, simply present it to them, as their DEV team works directly with the customers to help them get what they need.

Great tool to keep everything organized in one place.

Kommentare: Each team would maintain multiple spreadsheets for physical inventory, passwords, rack diagrams for each datacenters, warranty information and software licenses. Having one tool to manage all this information simplifies everything and makes it easier to update everything . One pane of glass as they say.

Vorteile:

When I first started using Device42 I was impressed with how helpful the sales team was in the deployment process. Once deployed I noticed how many tools were included in the base software. In the first few weeks after deployment in our data centers we needed to quickly run an inventory of all of our SSL certificates. Using Device42 we were able to run in an automated scan that gave us a report that we used to update all of our SSL certificates. The more you use the software the more things that can be useful for you company. I can also say that their support is top notch and always willing to help and work with you until your problem is fixed.

Nachteile:

There is not much to complain about when it comes to this software. If I have to nitpick I would say that it would be the update process. I would prefer for the updates could be directly installed. Other than that its a great product to use.

Easy to Use

Kommentare: Been a great product and overall experience.

Vorteile:

Setting up the server and the scans, and it handles itself. Being able to track users, the machines they use and software they have installed has been very helpful.

Nachteile:

At times it doesn’t know how to categorize some laptops. The software really struggles to know how to label a Surface Pro.

Device42 review

Kommentare: The support is great and helps us when we have both large and small questions. The dependency chart is
appreciated by our change manager.

Vorteile:

Great tool with many features, you can start with one area and populate it and then move on to next area until all is linked together. We started with the IPAM area to get away from our Excel spreadsheets. I realy like the feature that lets me populate something and then export that data into Excel. In Excel I can quickly add more rows of same type of information and then import it back into Device42. We have also started to leverage the welldocumented and powerfull API. The ability to add custom fields helps you to make sure you can add business specific information.

Nachteile:

The autodiscovery features are really powerfull and sometimes picks up unneaded information. An improvment here would be to bbe able to exclude som information and connections.

Robust product and amazing supprt

Vorteile:

The flexibility of the product overall. It's ability to integrate with so many other products through it's open API was a key reason for purchase. I love the ability to make mass changes to devices by exporting the data out to a spreadsheet format and re-importing versus having to touch each device individually.

Nachteile:

There are a few limitations to the current version of the product but support has been wonderful to deal with and they truly listen to their customers requests for future functionality. We are still learning the product so I can't speak on all functions as of yet. Building single scan jobs to encompass, SNMP v2/3 as well as SSH would be great versus having to build 3 different scans for the same subnet space. I'd like to see IPAM show all IP addresses for a particular subnet showing both used and unused IP's. Currently it will just show you used so you need to scan through and look for a break in the sequence versus looking for an IP with a green bubble showing it's available. These are small Cons and definitely not a show stopper for us. Just nice to haves.

Device42 provides an amazing single pane of glass look into your environment.

Kommentare: Overall, Device42 has been a fantastic addition to our IT software stack. With the feature set included with the product, we ended up with a very powerful tool that has fulfilled needs way above and beyond our initial project scope, and at a fraction of the price of other competing products. If you are looking for an ITAM system, and you don't at least do a Proof of Concept rollout of Device42, you're making a mistake.

Vorteile:

The feature set for Device42 is fantastic, we were pricing out only ITAM systems when we came across the product line, and for less money than any of the other ITAM systems we looked at, Device42 came with an ITAM, IPAM, a software licensing tool, and a support team that actually answers questions and provides access to live agents rather than some anonymous support team. Their support people are great, even for casually emailed questions to their support address, I get actual responses (not just a canned "We got your email" response) in typically a couple hours. They have helped me a TON with setting up the software, which is amazingly helpful in tempering the only "con" we have found with Device42 so far (more on that below).

Nachteile:

We have been using Device42 for a few months now, an the only "complaint" I would say that I have found is that the setup was very involved, and required substantial support from the Device42 support team. That said...they were available literally every step of the way, and helped me get through anything I got stuck on over remote session.

A Very Good discovery tool with super quick support !

Kommentare: D42 has been helping us for the server migration planning, reports are helping in application assessment and move group finalization and decide right sizing for target server.

Vorteile:

D42 support is very quick and to the point. Anyone who doesn't have discovery experience, can work on this tool easily. This tool helps a lot if you are going through server migration planning phase. This tool helps a lot if you want to figure out the application or server dependencies. It gives a very good picture of server communication, capture all the inbound/outbound communications.

Nachteile:

Few reports can only be downloaded from DOQL script, there should be a direct download option for all the reports. No option available to test the targets server to ensure that scanning will be successful considering all the prerequisite. sub-appliance( WDS) dependency for windows server scanning. No CLI option

Very good software

Kommentare: We are not utilizing the software to it's fullest, but primarily use it for asset management and data center views. It has been a tremendous tool for us as we have over 7,000 devices, more than 180 Comm rooms and 100 buildings. Hard to imagine tracking all those devices and rooms without this software.

Vorteile:

Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve. In fact on more than one occasion we did a WebEx style meeting and they stayed on the WebEx much longer than I expected, all to make sure I was completely satisfied and the issue was fully resolved.

Nachteile:

The auto discovery does not automatically discover every device we use, However, when we come across something that is not being autodiscovered, Device42 programmers are more than willing to take a look and make the software as fully functioning as possible

D42 - system for daily use

Kommentare: I can not leave, I am blind without this software.

Vorteile:

Too much to type. Too much to type. Too much to type.

Nachteile:

Module patch panel design have to be re-build. You have to create/fix (if you think you have it) a bundle "Storage Room" - "Storage Cabinet".

Great product and excellent support

Vorteile:

We use Device42 to implement our customer environments. It gives us a great overview of the customers IT estate and enables us to track inventory and server layout connections. Their Support is really responsive and helpful and when an issue or feature request is put in support works with development and the customer until the issue is fully resolved and tested

Nachteile:

This product has some limitation in current version, what could give use some manual job. However support is working with us to solve all our issues.

D42 : easy to use / easy to understand

Kommentare: D42 is a central piece in our organisation
We built many automation using D42 API

Vorteile:

simple to use, simple to manage. It is not a huge application that takes days and days to manage administrate.

Nachteile:

not possible to use and external database.