Versum Erfahrungen

It’s a really great, easy to use and functional product

Kommentare: I was really positively taken by technical support with data transfer. I also couldn’t believe that I was using so outdated product - my old system - at similar price point without all the benefits that versum has! I’m really glad I swapped!

Vorteile:

Easy to use - intuitive and possible to self taught Very good support with data transfer Cheaper than my previous system Easy to set up - delete, amend Many handy functions that will make any salon owners life easier ie rotas

Nachteile:

Can’t really find anything o wouldn’t like so far!

Great salon software

Kommentare: Excellent overall experience and the customer support re the setup is outstanding

Vorteile:

The ease of use and the adaptable functionality

Nachteile:

Lack of Point of sale function Lack of online store

Versum is very complex and easy to use software with brilliant support.

Vorteile:

We choose Versum because it is very intuitive and easy to use. I have checked up a lot competitive software doing trials or watching demos, but did not find another as Versum. You can start using it in just one click without any training. But Versum has a lot of features inside which are not shown in a glance. Training is mandatory if want to go into deep.

Nachteile:

Not all features are completely documented. Being complex software Versum hides a lot of features which have to be explored with the help of the support team or by reading manuals. That manuals are not very detailed. They explain the feature and how to use it but often you can't do it by your self without support.

Excellent system! Perfect for my home based salon

Kommentare: I am extremly happy with my experience using Versum and I am a very satisfied customer. I would highly recommend it to any beauty therapist. Fantastic system and brilliant customer service. If you haven't tried it I recommend doing the free trial to see for yourself...
https://www.versum.com/p/GdA_kQ

Vorteile:

It is so easy to use and the customer service is excellent! They are always so quick and happy to help with any thing that I need. I have recently started using the online booking feature which is included in the price and I think its brilliant! Text messages get sent the day before automatically. The gift voucher and packages options are easy to use and understand. It keeps track of all my inventory and the statistics for what I've taken are so easy and clear to understand. The client records are fantastic, it is brilliant being able to see trends and which clients are spending the most money. So many pros to, I could go on...

Nachteile:

Honestly it is such a great app, I am so pleased I found it. The only things I would change are minor. I would like to colour code my diary with the different treatments and I would like to add breaks etc in the columns the same way I add treatments as I need the flexibility to move them, around freely but currently there isn't an option for this. I would like to add turnaround time to the online booking but I know they are planning to do this soon. Lastly I would like the option to sell my gift vouchers online.

Excellent service, Excellent Product

Kommentare: Absolutely excellent. five star. ive listed some items above but honestly it works well without. the additional items would make it a premium product.

Vorteile:

Versum is easy to use and navigate Customer service is great. The support team provided fantastic training, Did some data migration for me and really helped to get me set up especially as I was starting a new business. Ive faced no issues with downtime. Honestly the application is great with a few nice to have which i have listed below. But honestly i have no regrets with getting this! Online booking is great Notifications, emails, reminders is excellent

Nachteile:

Wish more restrictions for staff that are not admins.e.g. prevent them deleting appointments, only put cancel or prevent their access to certain info. More visibility of what each staff member does in the system - so a detailed log Wish it had a petty cash tracker the open and close of cash register took me a little while to get my head around Wish their was an upload function to upload excel spreadsheets of inventory or services International 2 way sms functionality did not work for me wish receipt printing was more editable Wish i had more text message basic allowance Wish we could mask the number that the text messages come from Checking out could be simpler. When checking out - wish the default was checkout and print immediately. The printing process for receipts is in 3 steps which is too much. Wish you can also select how many copies of receipts are to be printed. Wish on the checkout screen we could have a section for tips so we put in immediately how much the tip was would be good to see which user is online Wish facebook was integrated with facebook reviews No weekend support

Very Helpful

Vorteile:

I love practically everything I use in this software, i.e. a calendar, loyalty program, various tools, the service is very helpful and professional. My work with Versum has become less tangible, on the paperwork and organizational side. The Most things are done by the system for me. Thank you.

Nachteile:

I do not have that kind of thing. There is no such thing that I do not like in versum. There are still many options that I have not yet used, that's why I am waiting to take advantage of them in the future.

Versum tool to increase customers.

Vorteile:

Versus is easy to use and with the help of the team we quickly increase our clients in a short time. It has several features such as reminders, birthdays, confirmation messages that favor us as a company and our customers.

Nachteile:

I think they should improve the help manuals in the sense that the information has to be more detailed, it would be great to add options for cancellation reasons.

The best salon software

Kommentare: Everything is perfect. Also support team is always very helpful. We ll never change

Vorteile:

Easy to use. Everything is clear. And we get also confirmation on the email after every booking

Nachteile:

We were looking to change the software few days ago for different because we wanted to have option of paying deposits online too. But after 2 days we realised Versum is the easiest salon software ever. And deposit payments are also available. They only need to be set up.

Excellent customer service

Vorteile:

the compatibility of gmail calendar was a plus for me - was looking for a software that would fit in with myself - kris has been so helpfull and the customer service was the icing on the cake . would recommend to all .

Nachteile:

not being able to download an app for the customer

Brilliant software

Kommentare: It's made my life 100% better and it's much cheaper than others I looked into.

Vorteile:

It's so easy to use and it provides assistance in all areas e.g. Inventory, Appointments, Online Bookings, Statistics, Facebook, Messaging etc etc

User friendly, Easy to use, Support readily available from Versum team - Best one YET!

Vorteile:

Customer Service is really great - even though the software is user friendly, the staff are more than willing to offer help and clarify what their software are capable of doing. Although there are more of Versum for me to explore, I'm already impressed with the main features : Automated Message for reminder, rescheduling, cancellation, confirmation of appointment Online booking & payment; Not only that the booking page is easily accessible by our clients Financial report - will save up so much time and human error!! Thank you Versum Sales / Inventory tracker - all packages, gift cards are tracked! Of course, there are more to be explored. Been using it for 2 weeks - I am IMPRESSED! Thank you Versum!

Nachteile:

Automated message perhaps can be done via in-app messaging software in the future perhaps.. as compared to sending via international lines, which may be additional cost for the user and also difficult for customers to reply back. But this really is a minor issue, Versum is still awesome!

honestly recommend

Kommentare: It was a long time before I decided to create a page on booking however now I have to say I am very satisfied with this decision. Versum is very clean and easy to use and I have to admit this made my job very easy. [SENSITIVE CONTENT HIDDEN] who introduced me to the program is very professional and whenever I need his help he treats it as a priority. An outstanding service I recommend it

Vorteile:

Service And support is really good ..,,

Nachteile:

. Versum is very clean and easy to use and I have to admit this made my job very easy.

Very pleased with all aspects of the software program!

Vorteile:

Very user friendly. We get such great feedback on the text and email reminders from clients. We love the birthday emails. Versum is one of the better spa programs I have used, which has been many over the years.

Nachteile:

I was disappointed with military time when we first started with the program. However, our customer support expert listens to our frustration and somehow made the change for us in the US.

Super EASY

Kommentare: Signed up for the trial, easiest set up ever. In 15 minutes I had added myself as administrator for the software, added employees, added all of our services and prices and I did it from my IPhone at 5 am on a Saturday. Once I get to the salon I'll add our products. I looked at the section to do that and it's so simple. I'll have all 5 product lines with each having at least 20 different SKU numbers in the computer in no time. I don't even have a scan gun yet. Just manually inputting but the whole site has been very easy to understand. I am a stylist for 22 years, 44 yrs old and HATE the idea of an online appt. book BUT this is going to make the salon look more professional, keep my bookkeeping CURRENT and will help me figure out commissions without having to debate with the stylists. EVERY service and sale is in the computer. No theft, no products off the shelf for back at that I don't know about. This will save me money and time which gives me more money and time. Can't wait to see how the end of the year reports will be easier to do then my paper receipts and monthly books all over my desk!

Vorteile:

Easy easy easy setup

refreshing and very easy to use

Kommentare: This software has saved us much time to utilise with our clients and in doing so able to keep growing and developing. Also our clients love our new online booking system giving them the ease and comfort to book from anywhere at any time.

Vorteile:

I have tried a few different booking systems in search of the one ideal for our complementary therapy business. Compared to mind body, 10to8 and acuity which all have some things we like, this is the only one that matched our needs in all aspects. From the user friendly usability for staff and clients to the fact that versus has really thought out all aspects that may be required such as preventing double booking by being able to assign resources such as a therapy room or machine as well as the customer support and the quality of the system at a very fair price.

Nachteile:

The fact that there is no option for payment which I have been told us in the process of being created.

superb

Kommentare: easy booking, fast confirmation
e-mail reminders and txt messages
user friendly
live system which allows multiple people to book appts simultaneously

Vorteile:

this software has revolutionized my booking system. my staff can all book my appointments on multiple platforms/PCs simultaneously. customers love the texts/email reminders. it has reduced my "did not attend" rate and has increased my customer satisfaction and retention.

Nachteile:

some of the public holidays are auto-blocked off, that are not applicable. eg. Irish bank holidays that arent in England, would be shown automatically as an "off day", but in England this is not the case. so it is a bit cumbersome to get to the screen to change this. Sometimes we just over-ride and book it, but it is a little bit frustrating. overall a fantastic product with great results. highly recommended

Love the customer service and constant help to improve your site!

Vorteile:

My clients are never limited to what time they can make bookings! All your info is stored in one place! Very easy to use

Nachteile:

If you have no acces to internet you can not make bookings! Could be slow when checking out appointments when your internet connection isnt good

Very quick with great features especially for the price. Staff are very helpful and pleasant

Kommentare: Quick and efficient use. Our no shows dropped to virtually non existent. We're about to launch online booking. So many benefits and I can honestly say there have been no negatives to this system

Vorteile:

The quickness of the system is brilliant. After using a different system for a year this system has made our business function much more efficiently. The features are also great. All the email/and reminders, birthday reminders and newsletter functions make keeping your clients informed is excellent. Our no show percentage has dropped down to virtually non existent.

Nachteile:

There's nothing I don't really like. I've had minimal issues and as stated previous anything was quickly rectified or explained through the online chat facility or on the knowledge base support.

Great system

Kommentare: Well clients base, automatic messages, nice calendar

Vorteile:

The software is easy to use, very helpful with organising the small business.

Nachteile:

There is nothing about the system I like least.

Totally love this software. We have been using Versum for a couple of months now and it's awesome.

Vorteile:

It's very easy to use and covers every aspect of our business. Clients love the appointment reminder and online booking feature. Versum is a one stop solution for managing your salon and the price is very reasonable.

Nachteile:

Would love to be able to link Versum reviews to my google business account. Or even to add a link to google.

Excellent system with very good customer support and our clients love it!

Kommentare: We have been using Versum for around 5 months now and we are very impressed with our experience. We have found the customer service and support to be excellent, the system itself is very user friendly and the online booking aspect is loved by our customers as it is incredibly easy to use and works as it should. Before switching to Versum, we tried numerous other online booking systems out there and have found Versum to be the best by far! We cannont thank Versum enough! You have made it much easier for us to run our business and accept online bookings.

Vorteile:

The price is great but most importantly the user interface on both the front and back end of the system is perfect and looks professional on our website for customers but also works great for our employees when using it in the salon.

Very easy to use, I can check my calendar any time, everywhere!

Kommentare: Easy access to my calendar

Vorteile:

That I can check my calendar everywhere and take bookings even when I am shopping! is very easy to use, clients can make booking on it's own and they got reminder day before appointment. I can personalise messages to clients. Clients can check what kind of treatments I am offering.

Overall the system is easy to use and makes managing a business salon a lot easier.

Vorteile:

It automatically allocates the amount we need for clients, allowing for easier scheduling. Hairdressers are able to see their work schedule when they're not in the salon. Cancellations or any other changes to appointments are easier to introduce rather than it is in a physical appointment book.

Nachteile:

Unfortunately the software allocates the time for appointments without offering gaps in it while the client is sitting with the colour on her hair, which is the time for another client to be served. This makes scheduling a little bit more tricky as you have to asses the time in your head for when you can have another client.

Great online booking tool. Easy to use. Good value for money.

Vorteile:

Versum has excellent and versatile functionality but is simple to use. It is excellent value for money and the support staff were really fantastic in helping us to get set up and switch over from our previous system. It allows us to keep track of all of our bookings and income. Customers can book and also pay online if they wish to and it has really streamlined our booking process. I can't recommend this software highly enough.

Nachteile:

So far, we haven't really found a downside to this software. We are relatively new to using it but so far it has met or exceeded the expectations of what we require.

Versum New user review

Kommentare: Hard to do at the moment as I’m such a new user.

Vorteile:

As a new user of Versum, I am very impressed with the software. I have only just had my training, but as this was very concise, I’m super keen to try it out and hopefully get the most out of it for marketing and love how user friendly the booking system seems.

Nachteile:

Nothing at the moment, as I’ve literally just started to learn how to use it.