Tidio Erfahrungen

Petfekte Lösung für Email Marketing

Vorteile:

Wir nutzen es für Email Marketing und sind sehr zufrieden

Nachteile:

Alles ist super es gibt nichts zu verbessern

Easy, fast and amazing!

Kommentare: I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly. They also have HubSpot's' free account, but the functions that the chatbot offers are very basic. So, I started searching for good chatbot software and came upon Tidio. From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement. Overall, I had a really good experience, and I will continue considering Tidio for future clients.

Vorteile:

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in. Oh, and can't forget to mention that we also got to integrate it with our HubSpot account. Amazing, right?

Nachteile:

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing. Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

Excellent Live Chat Option for SME's

Kommentare: I love using Tidio, I have used other chat apps and this one is the cheapest and easiest for ensuring my customers can always reach out for support via the website. The mobile app is a huge plus.

Vorteile:

So easy to set up on Shopify. Intuitive admin lets you set up the chat bot with ease.

Nachteile:

Quite difficult to set up conversation flows

Support team is like waiting for Christmas

Kommentare: I got sucked into the Tidio marketing, got excited, decided to add it to our website, and then it would not connect to my domain. I followed the available tutorials, but still couldn't connect it to our domain. I asked for support days ago, and it's been crickets.

Vorteile:

Not sure. I can't even get the app working, and the support team has been unavailable for days - another bad sign.

Nachteile:

I least like never getting a response from the support team. I can't even tell if this is a good app on not.

Tidio

Kommentare: Tidio is a good software to use especially for this who want a simple software to communicate with clients from their website

Vorteile:

It had live chat and with that you can access text or messages sent by visitors or clients who need help in our business

Nachteile:

What I don't really like is the quality of the payment plan and what's involved in the package

Execellent services

Vorteile:

Support team is so quick, good and friendly dashboard and quick on loading

Nachteile:

the software only has postive impacts a for the min time i have used it

comes with free Whatsapp integration

Vorteile:

Has good pricing and even better free seats for few users, I like the application as it provides notification for incoming chat, their new AI works perfectly well in creating auto responses basing on the knowledgebase

Nachteile:

Paying separately for every module is making the software expensive, they should consider a suite account that can combine all modules like marketing and customer communication

Easy live chat tool

Vorteile:

Software is easy to use and to embed on the website using the html code, the widget can be customized to meet our needs

Nachteile:

no issue with the software at the moment, works fine for me

canned responses makes it easy

Vorteile:

The interface is clean enough, they have canned responses that makes it easy for me to respond to questions

Nachteile:

Pricing is high where you even pay to remove branding on the software

easy to open up a chat with someone

Vorteile:

Software is easy to open a chat with client in the application, it is easy to install on the website

Nachteile:

the tool is easy for me and have no issue with this for now

Has canned resposes

Vorteile:

Tidio has canned responses that makes it easy for us to respond to clients with saved responses

Nachteile:

I have not seen any issue with the software now, it is good

Go Tidio!

Kommentare: We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

Vorteile:

The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them. Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

Nachteile:

The only thing I would add are integrations with apps like WhatsApp and Telegram.

Effective and affordable

Kommentare: Simple quick affordable effective

Vorteile:

The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.

Nachteile:

Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.

Excellent value for money!

Vorteile:

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Nachteile:

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Great!

Vorteile:

+ Easy + Beautiful + Beautiful + Looks great + Multiple features + Awesome support + Regularly updating

Nachteile:

- Not having ability to remove powered by-logo

One of the best chatbots.

Vorteile:

First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.

Nachteile:

We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.

An unbelievable blend of ease, style, features and price

Kommentare: We run an overnight summer camp and connecting with parents (our customers) is of top importance to us to establish that we care and answer questions. Even as I was writing this review, I had the opportunity to answer a parents questions on Tidio.
There are lots of options out there : Olark, Zoho, Zendesk etc. I found Tidio to be not only the most affordable, but also the highest functioning.

Vorteile:

I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

Nachteile:

Honestly, I love everything about it. There are a few features that I would use on a higher tiered paid version, but I love it!

To effectively control the channels of communication with customers at all times

Kommentare: Tidio has quickly connected customers to our service staff in various locations, and our response time has improved, helping us find the right solutions faster. The logs provided by Tidio have greatly helped us improve the efficiency of our Customer Service Center services.

Vorteile:

Tidio allows us to perform many duties, including live chat which I love for its efficiency and speed, and ticket management, which we can assign directly to members according to their specialties. I love that we can automate email, text, WhatsApp and Messenger responses so customers can easily get what they need. Tidio's powerful integration with social media marketing helps us reach more people who are interested in our products. Tidio's unique logs and reports display all information accurately, allowing our quality control team to instantly analyze complaints and gain better knowledge of our performance issues.

Nachteile:

There's nothing to dislike about Tidio, as notifications arrive immediately without delay, and the dashboard makes it easy to find updates as well as quickly access and respond to active updates.

Likely the best live chat tool that includes a free plan

Kommentare: I use Tidio on client websites to provide an easy-to-use and powerful live chat experience.

Vorteile:

Considering that Tidio offers a free plan, its features are unbeatable. It has a very modern and usable interface (both the backend and the chat widget) and it includes chatbots that are very easy to set up.

Nachteile:

I have been using Tidio just short of a year and they have made some changes to their pricing structure, limiting the free plan quite a bit.

Want leads - Ultimate Support Get Tidio

Kommentare: We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

Vorteile:

Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey... Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt! So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

Nachteile:

I can find anything to complain about it apart from not having it for the last 10 years

Could Be Great Were It Not Inconsistent

Kommentare: It's been OK.

Vorteile:

Tidio gives us a chance to help Website visitors feel like we are present and ready to help them.

Nachteile:

It's inconsistent. Sometimes we'll get notifications and it's amazing. Most of the time, we don't even know when people have left messages even though we have the app on our devices.

Excellent

Vorteile:

Chatbot integration in mobile with live chat

Nachteile:

the first sep in setting welcome message to client

How i contact my clients

Kommentare: Thanks to tidio i was engaged with >100 clients since i implemented it although i believe if price was lower, i'd be more willing to subscribe in order to enjoy an extra premium feature.It is a good way to collect customer information and have a database of all interactions and the messages exchanged.

Vorteile:

Being able to talk to clients anytime during schedule.Interface is very intuitive.Capable of setting up automated functions like auto-reply or auto-send a message to the user.

Nachteile:

Price, it is a very expensive plug-in to implement with full capability, therefore i have only been using the free advantages.

Tidio Continues to get better and Better!

Kommentare: So far so good. Can't wait for any other fun changes.

Vorteile:

I Enjoy the Fact that Tidio Has been getting Better as time goes. Really glad of these changes. Quick responses and alerts. Easy to operate.

Nachteile:

I dislike The fact that Tidio was not up to date. Somewhat slow at one point you can say. But nothing but good changes Now.

Hypernocative and brilliantastic Help Desk and Live Chat software.

Kommentare: Tidio is a better tool for generating more business leads and increasing sales.Tidio increases customers satisfaction.

Vorteile:

It's easy to talk and interact with our customers using Tidio live chat feature.It's easy to manage profiles of visitors browsing our website with Tidio.I like how I use Tidio chatbots feature to respond to our customers tickets faster.It's easy to offer our customers with the best support services with Tidio.

Nachteile:

There is nothing wrong with Tidio as everything works perfectly.