PTminder Erfahrungen

Personal Training Management made easy.

Kommentare: Accountability is necessary for any business. Ptminder's solves this with easy to setup customer financial information that keeps records on due dates and other important information keeping your business healthy.

Vorteile:

It is a great software program that manages your schedule and financial books. It's easy to set up and record keeping will make tax season a breeze. The calendar feature allows you to book, charge and even change appointments.

Nachteile:

I wish the workout program was a little easier to set up. It took too much time to locate exercises or video, upload and then add variables.

Great support and communication

Kommentare: We moved from another cloud based software provider as they were proving to be expensive for what they offered in terms of support. PTMinder although may not have all of the bells and whistles that other gym/pt software have but their support is fantastic and the 24/7 online help has been invaluable for me as a gym owner. The fact that they are constantly adding to their service is another bonus and I look forward to seeing how PTMinder continues to evolve.

Vorteile:

Excellent value for money, 24/7 online support!! regular updates, good value for money. The online support is fantastic.

Nachteile:

Calendar booking is a little clunky and would benefit from a feature that allows bulk actions in the calendar. The transaction and invoice linking could be more streamlined and the option to record outgoing, and incoming communication that you have had with specific clients in their member profile would be beneficial.

Terrible Software!

Vorteile:

Using the software is easy. The software has the capability of being great if they cannot fix the customer service and keep the software from locking me out and having to constantly reset my password. It's very inconvenient. It's embarrassing and unprofessional.

Nachteile:

The software will lock you out and the customer service is horrible. It even deactivated my account right when I was in thr middle of scheduling clients and trying to see my availability. Having to chat with them before you can get through on the phone is annoying especially when clients are waiting on you. Also, when I finally did get through to talk to someone. I heard a baby crying in the background as well as a lot of noise. It was distracting on top of already being frustrated. It was unprofessional and it's not how I want my business. It's embarrassing to have clients in front of me while I'm trying to access my account to schedule them and being told my account was deactivated. I am very disappointed.

Easy to use but beware the hidden costs

Vorteile:

Very easy to use and integrate into our website Easy to keep track of clients bookings and payments Easy to use for clients who are not particularly tech savvy Options to set up recurring membership payments, class passes and sell products Can set up group classes and individual sessions Easy to keep track of income and expenses

Nachteile:

Hidden costs! You have to pay a monthly fee plus they take a commission from every payment a client makes through the system which gets VERY expensive. Also you have to pay extra for everything eg text reminders, customised app... The basic app can still be used without an extra charge but it's ugly and not customisable.

Great software to help Personal Trainers run their business

Kommentare: It makes running my business so easy in terms of the admin and finances. The system handles it all. I don't have to worry about it. I can log all of my expenses in there as well which helps massively with accounting. Clients book themselves in and can see how many slots they have left from their packages - and just buy more as and when. This means I don't have to worry about any of the administration and can focus solely on giving the best group classes and personal training sessions without the burden of the admin. Clients love it too.

Vorteile:

It's easy to use. Set up is very straightforward. Integration with existing website is also very simple. The ability for clients to book their own sessions (within available slots) is so helpful, and allowing clients to pay online and book into classes or go on a waiting list takes all of the effort out of it. Clients particularly like the email and text reminders.

Nachteile:

The workout planner isn't as advanced as some others, and it's not quite as set up for online personal training (i.e. remote coaching) as some competitors.

Excellent software once you figure out how to use it

Kommentare: I like the software a lot and will likely be using it again with my new location

Vorteile:

Includes all the features I needed for building programs, selling packages and scheduling

Nachteile:

When you have no clients you still have to pay for access to set it up once the trial ends

Love it

Kommentare: Excellent.

Vorteile:

We upgraded PT minder from MindBody and never looked back. The system is excellent and the support team are always available and helpful. I’ve recommended PT Minder to lots of industry contacts.

Nachteile:

Anything that I find might be lacking they fix or add in to the development pipeline. Can’t fault it.

All you need for client profiles

Vorteile:

The Calendar is easy to use and book clients in or block out certain times or days, you can add unlimited clients and separate them into active live and previous, set up membership payments and direct debits, create training and nutrition plans and send or print them.

Nachteile:

Unable to sync calendar with iPhone newer than iPhone 5, guide to sync calendar is outdated and needs updating. Not clear on what payments are direct debit and what are one off payments I.e membership is recurring and payments are one off.

Absolutely love it. Monthly rates for this program in comparison to others is much lower!

Vorteile:

Very easy to use! I was skeptical with such low monthly dues but was pleasantly surprised when it did everything I needed it to for scheduling, organization, follow-ups and transactions. Definitely recommending this program to other Anytime Fitness franchise owners. This was my first time managing a personal training program of my own in my gym, and was provided with easy steps and excellent customer service to make that transition smooth.

Nachteile:

Percentage rate on Stripe debit transactions, have to use Square to be competitive and save money. The great thing is you can still use the program without using Stripe for debit and credit transactions.

Great tool for any personal training business!

Kommentare: Staying on top of my finances is the greatest benefit. The ease of the software allows you to get setup and running in minutes.

Vorteile:

It's like having an accountant at your fingertips with a full report of all aspects of your training business.

Nachteile:

Would love if you added member check-in for those of us who have studios as well as taking payments directly from checking accounts. An added check-in feature would help me keep track of who is coming in regularly and who is membership is due. Right now I can only be told who is due and then try to find them to collect payment for those paying through checking accounts.

Requested Feedback

Kommentare: Love the product, defintely wouldn't be able to live without it. I talk to other personal trainers about getting this! easily access calendar from my phone on the go. Love the fact that assessment information is on my phone instantly if I need it and clients can access this through their log in portal. Like the fact that I can have active, lead and past clients. I like how you can see the earnings at a glance per month. Would like to see in the future:
-booking unavailable time in the diary through the app right now its just sessions/classes.
-payments connection to bank account to reconcile sessions that way
-private notes to be the default for sessions or at least the option rather than workout plan Have had a few instances where I add a prepaid payment to a client click the send receipt function and it sends that information to a random client. This has happened about 4 times now and have emailed in about it to which I've not had a response from you guys. My clients are pretty cool about this kind of thing but when it involves dollar amounts when clients are on different rates, I have a very hard time trying to explain this to them.

Vorteile:

Easy to book in clients and hold client information App Website log in easy I can manage my classes and clients Snap shot of how much made Week and Year to date Hold assessment information in once place

Nachteile:

Private notes not the default in the sessions breakdown Payment information connection to your bank - have to add each payment manually Unavaliable time is hard to use (to block own training and so that clients cant book in in that time). Needs to be a 3rd session/class type of action.

Great Service!

Kommentare: Great program, have been using it for a few years now and have been impressed with the constant improvements they have been making in there software, making it more integrated and generally making my job easier. On the rare occasion that I have had a problem the customer support team have been straight on to it and exceptionally helpful.

Vorteile:

Easy to use and links in with many other programs I use.

Nachteile:

It would be great if there was someway to create a link from my website to ptminder for non clients to book appointments, therefore they would not require a log in. I think there should be a way to round off/finish a financial year. Would be great if it interlinked with MYOB for accounting purposes.

Overall Happy with a few kinks

Kommentare: I have been using this software for a few months and I am happy with it although there are a couple of features that I wish were improved. For my clients who miss sessions or go on vacation, the system is a bit cumbersome to track that. I have to create an owed session code and credit the customer another session instead of the system automatically tracking it for me. For clients who go on vacation, the pause feature does not let you select your own date. The dates are based on their membership start and end dates so that also makes a bit of extra work. The system otherwise is fairly easy to use and customer service is always available although I think there may be a language barrier which makes some of the communication more time consuming to explain. But they are always very nice and helpful and do follow up if there was a question they have to research. When I first bought the service, the feature of having merchandise for sale was not available and now is so that was a great improvement. There have been other upgrades based on feedback so I know that this company is willing to grow, which is great. I am a small business (sole proprietor) so this software has been ideal for my needs.

Vorteile:

ease of use, availability of customer service and willingness to be helpful, value for money

Nachteile:

customer service language barrier (sometimes takes a while to explain the issue), limitations for missed sessions tracking and pausing a membership tracking

PTminder is so simple and easy to use, I love all of the amazing features!

Kommentare: As described previously

Vorteile:

The software enables me to keep myself and my clients on track. I had terrible time management and ability to track payments before I used PT minder. I love that I can use it across all my devices and how simple it is to use. It is super easy to customise too. I also love that if you have any issue the support team is so helpful.

Nachteile:

The only problem I find is that sometimes if I am booking from a different device the appointments do not syncronize and can leave me with double booking myself. Also can be very slow on my iPad and iPhone. I would use it a lot more on these devices if I could rely on it.

Great concept and includes a lot of very useful feature all in one place.

Kommentare: I love the feature of this software and makes my life so much easier having everything in one place, especially the session and package tracking. The app is a great idea, however is pretty clumsy compared to the online site. Having access to the software via an app on my phone or tablet is super convenient though and I'm sure there are plans to further improve it in the future. The main issues I have found with the app so far are:
When booking a session you cannot set the minutes of the time slot as it bounces back to 0 and you have to tap on the + or - making it very slow trying to book a slot.
It would be handy to have the 'use package' check box as you do online when booking a session.
Being able to reconcile sessions via the app would also save time as I could do it straight after a session or before going home rather than once a week on my laptop.
Money seems to be displayed in a very strange format, I'm pretty sure it's just an error in the code but rather than a £ sign it appears as '£' and then the amount.
Also in client summary it would be easier to display how many sessions they have remaining in their current package. It is pretty obvious with a new client but with an older client who has booked recurring slots it is almost impossible to workout where they are from 'total sessions complete' and 'upcoming sessions' Those points aside it is still by far the best purchase I have made for organising all of my client records and keeping up to date with payments. It really has made a massive difference to my business and I would recommend it to ant fitness professional or business. Thank you.

Bloody brilliant!

Kommentare: I don't think I could run my PT business without it! So far no other similar company has come close to offering what PT Minder does, especially for the price and value!

Vorteile:

Customer support is available 24/7 and never not been able to help. The software itself is super easy to use and gets better and better each year.

Nachteile:

Only small changes to how the assessment page works but it's a personal preference.

Easy to use, great customer support, professional

Kommentare: Easy to use. Great support.

Vorteile:

This software is pretty easy to use. I use it daily for my schedule. The mobile version works well in conjunction with the PC version. Keeps great track of financials great for the business aspect.

Nachteile:

The workout portion for clients seems to be in the beginning stages. I would love to be able to use this APP by itself to schedule workouts and handle the business end however compared to another workout app I am using right now for client workouts it would not be the time to change over.

PTminder is perfect for my business!

Kommentare: I have used PTminder for the last 18months and cannot fault it! So handy for the everyday running of my business - bookkeeping, tracking clients, clients booking classes and loads more. If I have need help they are very quick at responding and they are always updating the software to help us further!

Vorteile:

Ease of use and having all my data in one spot!

Nachteile:

It can take a while to load sometimes and it freezes with clients after entering data and therefore you have to do it again.

Worth every penny!

Kommentare: PT minder has been my software of choice for my personal training business. It's afffordable, easy to use, and I prefer it over MindBodyOnline. Thanks for a great software!

Vorteile:

User-friendly, affordable, lots of helpful features to track client progress and more

Nachteile:

I think the mobile app could use some work. It's very basic and glitches a lot.

One of the best systems I've used!

Kommentare: PT Minder allows me to run my PT business smoothly and efficiently! This system is simple, clean and makes my job as a business owner much easier!

Vorteile:

Easy to use, simple and cheap

Great scheduling app that lets you focus on building your client base rather than managing it!

Kommentare: Really helps me manage my day to day activites

Vorteile:

I always used a combination of different Microsoft programs and calendars to organize my clients and schedule. This would involve a lot of time each day and PTminder has taken all the stress away. Now I can keep all my clients and keep track of their progress in one place.

Nachteile:

I like pretty much everything but if there is one thing I dont like it's the percentage that Stripe takes from transactions.

Really great program i love it.

Kommentare: PT Minder is a really great program. only thing missing is the clients ability to see there assessment chart as a lot of my clients would love to share their progress with their spouse's.

Vorteile:

keeping everything in one place.

Nachteile:

my clients not being able to review their progress from their phone.

Great quality. Has most of the controls I want minus a few functions.

Kommentare: Session tracking was the most important thing I needed and this fulfilled that role perfectly.

Vorteile:

The Session reporting and membership functions. I enjoy having the clients sessions to be tracked to specific dates. I also enjoy the ability to send notifications to the client about their upcoming sessions.

Nachteile:

Lack of ability to split payments on memberships to a specific date. Currently cannot have the payment split to a specific date and instead rolls by a week/month pattern from the date selected instead of the number. Also there should be the ability to have clients have calendars specific to there off day workouts. The ability for my clients to then check in that they did the work on their off days would help a lot.

Adequate features for what I am using it for.

Kommentare: Organisation of clients and booking system all in one place. Messaging clients became a lot easier!

Vorteile:

Integrated weekly payment system really helps with payment issues from clients. Online payments are an easy way of taking all cash transactions out of the bookings. Means I can log all payments online rather than have to make sure I bank cash.

Nachteile:

The phone app needs improvements. Would suit if clients had own log in to the app meaning they could pay, book into classes etc.

Like having a Personal assistant

Kommentare: This website and app is amazing.
It helps me run my business and removes endless amounts of admin hours. Pays for itself really
Take my word for it Maximum points especially for customer suport

Vorteile:

Endless financial reports. Really helps you understand your business Thr diary is very reliable

Nachteile:

None