Inspection Support Network Erfahrungen

ISN is great for inspectors

Kommentare: Overall I enjoy the software. Some learning still to do and some improvements still needing to be made in the software to make it more use friendly. It simply has a ton of features but many that I don't use or don't really know how to use.

Vorteile:

ISN has been a great addition to our business. I like the automation aspect it brings to scheduling and customer follow-up.

Nachteile:

I feel tutorials on the various items in the software would be very helpful. I'd also like to see multiple options for charges by square footage. I'd like to set some types of inspections to be charged a fee based on a range of square footage (i.e., $200 for 1500sf) as well as being able to setup another type of inspection that might be charged just by square footage (i.e., Warehouses get charge $0.10 per square foot). As it is now, I have to calculate a range and can't that level of drill down while having another calculation method. It's manageable but at the time it can be better.

Dybo's Take

Kommentare: Good and solid

Vorteile:

Browser based access, good Dashboards and Integration

Nachteile:

At times there are or have been glitches, but the support team works it out.

The Good, The Bad, and The Frustrating

Kommentare: Very mixed. Do we use it every day and is it an essential tool? Yes. Do I think there can be huge improvements? Yes. Do I feel listened to as a customer? No

Vorteile:

ISN is easy to use, staff can pick up on training quickly, and most of how ISN is used has a very intuitive interface. You can build out more complicated processes and streamline how you communicate with your clients relatively easily. The more you put into ISN the more automated your life can be. The automation and high level of tracking for individual orders and to the company as a whole have been the best features.

Nachteile:

Ever since Porch purchased ISN they have been on a steady decline in the product and customer service. They are definitely doing forced migrations to use tools that circle back to Porch and adding another layer of complication in our communication with our clients. Customer service has also been severely lacking, as a long-time user I often feel I know more about the interworking of ISN than the first level of tech support, and problems often are not resolved or take forever to resolve. The price increase was also pitched as a saving, but in actuality doubled our costs. They also have a habit of pushing out updates on MONDAY!!! where there is pure chaos as nothing works right and we are left to limp along until they put patches and fix bugs. It has even gotten so bad that it has impacted our ability to make money.

Great Product

Kommentare: Overall I am very happy with ISN, I think it is a great system. However, I can also see ISN being left behind by it's competitors if certain things aren't done - reports don't really help on performance of a business, the ARM needs to be updated for marketing efforts, there HAS to be an email drip campaign. Take a look at he activity tracker that [sensitive content hidden] has on our monthly calls. The are real things that franchise owners bring to us - not one offs like from our big [sensitive content hidden]. If these guys and gals are asking for this stuff I can only imagine what the independents are needing.

Vorteile:

Company has used this product for years. Great product and owners love it.

Nachteile:

No drip campaign, making an email seems like I stepped back in time to 2001 - just look at the user inteface. Also when I pick a container in the email template maker I can't see what it looks like. ARM seems like it was half way thought out and then forgotten about. Why in the world isn't the client and agents automatically set up to receive text messages. You have to select a text box. The reports aren't very useful. They don't get into the heart of business management.

Customize everything

Kommentare: Experience has been excellent. Starting up they have a web meeting to go over the product and are always there to help you figure out what you need. They don't just "do" everything for you. They will show you "how" to if you ask them.

Vorteile:

You can customize ISN to do almost anything you can imagine.

Nachteile:

They do not have the ability to add an algorithm to the pricing model for inspections. I base my inspections on age and sqft. There is no way for the client to get an accurate cost on the home inspection when they use the online scheduler. I have to run the numbers every time an inspection is scheduled online.

Excellence In Customer Service

Vorteile:

The software's email features, ease of scheduling, and report delivery options drew me towards ISN as my solution, their technical support customer service is what exceeded my expectations. Any question I have they have worked to answer and explain the condition in a clear and concise manner so that I understand why the software functions the way it does. Five stars to the support staff!!!

Nachteile:

The method in which the online scheduler and office scheduler are intertwined makes it difficult to customize service offerings for each scheduling method. The online schedule becomes cluttered quickly based on the current design requiring scrolling when several services are offered. Here's some of my notes from a recent troubleshooting event: I cant keep a consistent look in Office Scheduler and Online Scheduler do to the way their currently integrated. Ideally the control for the detached building drop down could be displayed on the services page instead of the properties page in online scheduler, this functionally works it just needs a tweak to make chronological sense when selecting services in the OLS. Any way to get that added as a feature update? Creating a fee based service dropdown should ideally appear on the services page in the online scheduler. Is there any way to create a drop down that would provide a list of services with check boxes which you could select multiple services from? If not, doing so with the ability to hover over each service and a pop-up with info about each service could be another way to consolidate the appearance of the scheduler page in the online scheduler.

Saves a Tremendous Amount of Time!

Vorteile:

Before I discovered ISN everything I did was redundant... confirmation email to client, confirmation email to buyer and seller agents, email inspection agreement, send payment request ect... Now with one click of a button all personalized emails go out at once as soon as the order is scheduled. I also love that my inspection agreement and a secure credit card payment link are emailed to the client as soon as the order is scheduled. My agreement is usually signed and the inspection paid for days before the actual inspection takes place, which is nice. If the inspection is not paid when I upload the report it sends an email telling the client that their inspection report is ready to be viewed and will open as soon as payment is made. How GREAT is that? No more chasing people down for payment. These are just a few of the awesome features you get with ISN. Well worth the few dollars per inspection that you pay. Its like having a whole back office at your disposal. I honestly don't think that I could run my business without ISN. Thanks for all you do!!

Nachteile:

There is not much that I don't like about this software. There are a few features that I do not use but that's what makes the software so great, is that you can pick the features you want to use and you do not have to use the features that you do not want or do not need.

Our most critical software!

Vorteile:

ISN has been a great tool for our company. From Keeping records neatly in 1 cloud based software, to email/ sms automation for appointment reminders and request feedback. Clearly and easily keeping calendars for all inspectors. It is fairly straight forward to set up; took us a while to achieve all we wanted it to do, but it does everything we need and want it to do! We integrate many softwares with ISN including our reporting software 3D.

Nachteile:

Cons: Agent Dashboard only displays buyer agent reports. We perform a lot of inspections for listing agents and when inputting that info into the system, makes for an unpleasant conversation when they call letting me know they are not the buyers agent, but i proceed to explain, "that is just so you are able to see all your reports in the same place...". This could be solved with a toggle on agent tab, -add to agent dashboard or not- I would like to see the incorporation of an assistant tab. In some cases, many agents will have the same assistant. Or 1 agent will have many assistants, each with a file to take care. Add an "additional client" information field. In many cases couples that are contracting us, want both/all names on ALL correspondence, for whatever reason, that way it stands, we can only add 1 name at a time, or add it in an ODD way...

owner inspector

Kommentare: has been great.

Vorteile:

ease of use, original CMS and integrations with Zillow

Nachteile:

since [sensitive content hidden] left, seems more impersonal and catering to the owners than the consumers. Porch is a clear example of this and amazed with all the backlash and hate mail you guys have gotten that someone didn't think that through before the purchase.

Very Expensive, Overwhelming, Deceptive Effort to Share Data

Kommentare: Automated emails and digital contract signing. These can be obtained elsewhere for far less money.

Vorteile:

I like the automated emails and digital signing ability for contracts. This was a very useful tool for my business.

Nachteile:

Significantly overpriced for using the features. Betty difficult to set up. In fact I had to have them set it up initially and then I had a hard time making changes. It feels like small features were added for niche customers over the years and it became so bloated. The billing practices are interesting because they keep charging you per month even if you don't use it. They were unwilling to refund 2 months where I didn't realize this. They sold out to a company that farms and sells your data to provide leads to contractors for a price. They are owned by Porch.com Overall this company earned the trust of a nation of inspectors and then took advantage of it. And they just keep hammering it home.

Par for the course

Kommentare: Its par. I have seen others use Spectora and Home Gauge and Home Inspector Pro office who are really happy with their systems.

Vorteile:

I like the scheduling aspect and emails sent to clients when they emails work. A full class should be offered at home inspection conferences for ISN users.

Nachteile:

My email templates. I needed help with one issue and the gentleman sent me instructions on how to do it on my own. I was extremely busy trying to run the business, and I asked if he can do it for me. I assumed I was not a priority with him.

its very helpful

Kommentare: It has helped the flow of my business.

Vorteile:

I began using this to automate sending and signing my pre-inspection agreement. It does that very well! I will probably hang around because I am able to automatically notify my 3rd parties (termite, septic, etc) just with the click of a button (once you've set it up correctly). This has been an excellent little time saver.

Nachteile:

For as long as they have been around, their app is pretty basic and a little slow. I don't want it to be complex, but I wish I had all the options for scheduling a job on the app as I do the desktop version.

Easy peezy

Kommentare: I've had excellent experience with ISN, and its staff is great.

Vorteile:

The ISN software is your personal secretary. It automatically sends reports, asks for payment and signatures, and it is easily customizable. Moreover, the customer support/service is literally phenomenal. If every industry followed ISN's customer support/service, there would be a lot more happier people.

Nachteile:

I thought long and hard about answering the question "what did you like least about this software", and I could not come up with anything. It's really perfection. It really is.

[SENSITIVE CONTENT]/Customer Care

Kommentare: [SENSITIVE CONTENT] is AMAZING! I am new to the office and there is so much support and auto emails or text messages that can help make business run smoother. Each time I ask a question or have an idea to change the view of my calendar, emails, invoicing, etc, [SENSITIVE CONTENT]has been extremely effective, efficient and the most helpful to my lack of tech savy abilities! Having access to him allows our company to use the services provided to max capacity. I am still learning on new ways to make things run quicker with this program, so I truly appreciate him and all his time assisting me in cleaning up and perfecting the tools in this back office.

Vorteile:

customer care- all agents I have had in the que have been helpful, wonderful, supportive, respectful and nice!

Nachteile:

a quote template option vs only "invoice" to be sent out. Our customers that ask for a quote have to be published as an open invoice to do so

Worth the investment

Kommentare: Very happy. I am still learning it, but I appreciate the effort that went into building a useful product.

Vorteile:

I like that this software allows me to manage myself and 3 other inspectors time efficiently. The features were a bit tough when I first started out. This was expected since it was new to me and little did I know how much the software could accomplish. Luckily, the support team at ISN helped me get on the right track. I also appreciate how they have been there for me when I have had additional questions or concerns.

Nachteile:

Since we schedule multiple vendors and and inspectors, I would like a way to easily identify when ancillary services are scheduled and home access is granted. Basically a check box that we can click once (in my case), termite is set up and we have a CBS code. By checking the boxes, the calendar view could maybe place a border or check mark on the upcoming inspection.

Easy to Use Scheduling Software

Kommentare: All in all I find this software very useful. I can run searches, send out mailings and organize lists for a number of uses. Retrieval of old orders is excellent. I have been using ISN for 7 years and feel it is an excellent scheduling software for our business.

Vorteile:

I like that when I schedule an appt. it drops a tile on the calendar so I can visually track in calendar view where everyone is at a given day and time.

Nachteile:

The notes area is not forgiving at all. No way to clean up errors or plans that have changed since original order was placed. Some of our notes go on for "days" it seems because all old notes that no longer apply cannot be removed. It makes it hard or impractical sometime for the inspectors to ready through the notes until they hit what really applies now....way at the bottom. Please allow us to delete notes!

I could not live without ISN. To small to bring these functions inhouse.

Kommentare: All in all I am extremely thankful for the service. It has made doing things like follow up emails to clients, sending agreements and providing lots of brochures to clients I likely would not do otherwise.

Vorteile:

Works seamlessly to stay in contact with clients, follow up email features are fantastic! Emails reports and agreements with no effort on my part.

Nachteile:

It is a pretty complex system and has taken me quite sometime to become familiar enough that I can fix most issues myself.

ISN from hero to zero

Kommentare: Roses for 6 years, then it all went down the tubes when they snuck in a drastic price increase and priced themselves right out of any future consideration for my company. We will be switching over as soon as we can get everything set up.

Vorteile:

Customer service has been great up until my last interaction, ease of scheduling and notifications were very nice.

Nachteile:

Price is now ridiculous compared to other services. The 150% increase to add weekend customer service and a mobile app is absolutely no value to my company, nor to other inspectors according to what I am reading on the inspector chat boards. It was a good decision for the competition though, as I see inspectors are flooding over to the other alternatives.

One Stop Shop

Kommentare: Only one is above BUT pretty big deal!

Vorteile:

We utilize ISN between ACC to clients. Reports are stored and retrieved as needed. Automatic email sending to get agreement signature and reminders of time to all. Texts sent and received (Would like to not have to go online to reply though). Almost set and forget.

Nachteile:

My reports are viewed on SOME reports before payment. Been happening off/on for years. A trusted Realtor told me he read the report with job still not paid. Crew worked on for a day or so and closed the order..too bad for me I guess.

Great scheduling software

Kommentare: Excellent software that helped professionalize my business. A little rough setting everything up and they didn't respond well to criticism of things that weren't working well.

Vorteile:

Controls scheduling for home inspectors, allows call center to easily price inspections, schedule appointments while considering availability. Includes maps, time released automatic emails, suggests various types of emails to send. Allows for getting pre-inspection agreements signed. Able to accept credit card payments online.

Nachteile:

Doesn't allow for setting up inspection durations with ancillary services. The software allows for setting up parameters for the basic home inspection duration, but when adding on various additional services it doesn't allow for a way to set up additional time required to perform those services. Map service changed from Google Maps to another service and the new service doesn't allow for moving the map to be able to see the major nearby roads.

ISN review

Kommentare: I've been using ISN for 8 years and it's the standard for the industry

Vorteile:

Integrations with other systems and software are nice as well as the continued added features. The help system is well organized and the support staff is responsive and helpful.

Nachteile:

Some limited options with customizability or advanced features are not able to be done.

ISN and its review

Kommentare: Ive had isn since january 2016 and its been good to keep things tracked and pull up old jobs if needed on the fly. They need a mobil app.

Vorteile:

I like that the interface is user friendly.

Nachteile:

I dont like that it doesnt get as many updates as it deserves.

Gary97701

Kommentare: Overall great, excellent tool and helps me coordinate and organize my schedule, and get quotes in a timely manner. Help is available when I need it.

Vorteile:

Support network and general ease of use.

Nachteile:

It takes too many clicks to set the events I want for specific orders; pay at close has been annoying; Porch is a bad partnership...I wish they had no trace of relationship with ISN.

ISN Review

Kommentare: It helps maintain customer contacts and information. It solves scheduling appointments and has the ability to grow with my business.

Vorteile:

It has a lot of features and is customizable for my business the way I want to have it set up. Also the help support is great. Any time I have had a question, it has been addressed quickly and the help technicians have walked me through the solution to make sure I understood and the feature/issue was working or fixed.

Nachteile:

With all the customization, it is a little difficult to set up from the beginning and know exactly how everything ties together. Just a tradeoff for customization.

The backbone of our business operations

Vorteile:

ISN is so tuned to our industry, yet still adds a huge amount of customization to be able to fit our company's specific way of doing things. No other CRM that I've come across comes close to filling the inspection industry's needs. Countless reports give us insight into every part of our business, schedule management allows us to see where each employee is, and the database of clients and referral partners gives us the ability to maximize relationships. The support team is very responsive and helpful, and always open to feedback on how things can be improved.

Nachteile:

It is a learning curve to be able to take advantage of everything the system can do. You can expect to have many conversations with support when trying to figure out how to do something. The good thing is there is almost always an answer and once something is set it doesn't need to change often.