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Inspection Support Network Erfahrungen

Über Inspection Support Network

ISN ist eine cloudbasierte Lösung zur Rationalisierung und Automatisierung von kleinen und großen Inspektionsunternehmen.

Erfahre mehr über Inspection Support Network

Vorteile:

The ease and streamline process for our buisnwas.

Nachteile:

It needs more options when scheduling drop offs or pick ups. We are not always coordinating around an inspection.

Bewertungen zu Inspection Support Network

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,6
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,6/ 10

Inspection Support Network hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 308 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (308)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

ISN is great for inspectors

5,0 vor 4 Jahren

Kommentare: Overall I enjoy the software. Some learning still to do and some improvements still needing to be made in the software to make it more use friendly. It simply has a ton of features but many that I don't use or don't really know how to use.

Vorteile:

ISN has been a great addition to our business. I like the automation aspect it brings to scheduling and customer follow-up.

Nachteile:

I feel tutorials on the various items in the software would be very helpful. I'd also like to see multiple options for charges by square footage. I'd like to set some types of inspections to be charged a fee based on a range of square footage (i.e., $200 for 1500sf) as well as being able to setup another type of inspection that might be charged just by square footage (i.e., Warehouses get charge $0.10 per square foot). As it is now, I have to calculate a range and can't that level of drill down while having another calculation method. It's manageable but at the time it can be better.

william
BDC in USA
Immobilien, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product

5,0 vor 2 Jahren

Kommentare: Overall I am very happy with ISN, I think it is a great system. However, I can also see ISN being left behind by it's competitors if certain things aren't done - reports don't really help on performance of a business, the ARM needs to be updated for marketing efforts, there HAS to be an email drip campaign. Take a look at he activity tracker that [sensitive content hidden] has on our monthly calls. The are real things that franchise owners bring to us - not one offs like from our big [sensitive content hidden]. If these guys and gals are asking for this stuff I can only imagine what the independents are needing.

Vorteile:

Company has used this product for years. Great product and owners love it.

Nachteile:

No drip campaign, making an email seems like I stepped back in time to 2001 - just look at the user inteface. Also when I pick a container in the email template maker I can't see what it looks like. ARM seems like it was half way thought out and then forgotten about. Why in the world isn't the client and agents automatically set up to receive text messages. You have to select a text box. The reports aren't very useful. They don't get into the heart of business management.

Antwort von Porch Group

vor 2 Jahren

Hi William, Thank you for the honest review! We're happy to hear that you're enjoying the ISN system and our support team. We'll be sure to get your feature update an suggestions in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Racole
Operations Manager in USA
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The Good, The Bad, and The Frustrating

3,0 vor 2 Jahren

Kommentare: Very mixed. Do we use it every day and is it an essential tool? Yes. Do I think there can be huge improvements? Yes. Do I feel listened to as a customer? No

Vorteile:

ISN is easy to use, staff can pick up on training quickly, and most of how ISN is used has a very intuitive interface. You can build out more complicated processes and streamline how you communicate with your clients relatively easily. The more you put into ISN the more automated your life can be. The automation and high level of tracking for individual orders and to the company as a whole have been the best features.

Nachteile:

Ever since Porch purchased ISN they have been on a steady decline in the product and customer service. They are definitely doing forced migrations to use tools that circle back to Porch and adding another layer of complication in our communication with our clients. Customer service has also been severely lacking, as a long-time user I often feel I know more about the interworking of ISN than the first level of tech support, and problems often are not resolved or take forever to resolve. The price increase was also pitched as a saving, but in actuality doubled our costs. They also have a habit of pushing out updates on MONDAY!!! where there is pure chaos as nothing works right and we are left to limp along until they put patches and fix bugs. It has even gotten so bad that it has impacted our ability to make money.

Antwort von Porch Group

vor 2 Jahren

Hi Racole, Thank you for taking the time to give us an honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the reliability and capabilities of ISN. We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Steve
Home Inspector in Kanada
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Residential/Commercial Inspections

5,0 letztes Jahr

Kommentare: My sole purpose for using ISN, is booking inspections. I like the notifications that are sent out.

Vorteile:

Keeps a record of every inspection I’ve completed.

Nachteile:

I don’t like being charged an additional $20/month to have access to SMS messaging services. I feel what I pay/year should cover anything/everything that is required for scheduling inspections.

Antwort von Porch Group

letztes Jahr

Hi Steve, Thank you for the honest review! We're happy to hear that you're enjoying the tracking and storage components of the ISN system. We'll be sure to get your SMS feedback in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Shane
Owner in USA
Bau, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

First time

5,0 letztes Jahr

Kommentare: Very knowledgeable and help me allot through the process

Vorteile:

Everything just need to learn it and use it

Nachteile:

None so far, still learning the system and build everything

Joshua
Joshua
Owner in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Outdated and Unnecessarily Complicated

2,0 vor 4 Jahren

Kommentare: Overall we decided to move on to a different product that can accomplish 99% of what ISN does with much more understandable user interfaces and far less redundancy.

Vorteile:

The best thing this software has going for it is how long it's been around. This means a vast library of integrations with other products in the industry. This is very useful. There's also a large feature so that you can complete a task a variety of ways.

Nachteile:

The software is incredibly complicated and disorganized. Titles of many sections don't make sense for what is contained in that section. Deploying the software is cumbersome. At times their own customer support either doesn't know how it works or they are unable to explain a feature adequately enough that you can use it. This is not an indictment on the customer service, yet, more of a criticism of the software design itself. The software is plagued with redundancy and complexity that just seems unnecessary and cumbersome.

Rick
Home Inspector in USA
Immobilien, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

ISN report writing software

4,0 letztes Jahr

Kommentare: Good tech support just hard to learn fast.

Vorteile:

Tech support is very helpful. I also like the flex fund option.

Nachteile:

Report writing software is complicated, may get better in time

Antwort von Porch Group

letztes Jahr

Hi Rick, Thank you for the honest review! We're happy to hear that you're enjoying the FlexFund component of the ISN system. We'll be sure to get your Report Writer feedback in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Remington
Home Inspector in USA
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

its very helpful

4,0 vor 2 Jahren

Kommentare: It has helped the flow of my business.

Vorteile:

I began using this to automate sending and signing my pre-inspection agreement. It does that very well! I will probably hang around because I am able to automatically notify my 3rd parties (termite, septic, etc) just with the click of a button (once you've set it up correctly). This has been an excellent little time saver.

Nachteile:

For as long as they have been around, their app is pretty basic and a little slow. I don't want it to be complex, but I wish I had all the options for scheduling a job on the app as I do the desktop version.

Antwort von Porch Group

vor 2 Jahren

Hi Remington, Thank you for the honest review! We're happy to hear that you've enjoyed the ISN system, and we'll get your feedback about the app in front of our development team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Reginald
Home Inspector in USA
Immobilien, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Thorough System

5,0 letztes Jahr

Kommentare: The system is very complex which makes it very complicated to navigate but Tech support is always available and solves every problem that I encounter.

Vorteile:

The report features are very thorough and Tech support is very responsive and knowledgeable and quickly resolves issues.

Nachteile:

Many of the features are impossible to figure out without contacting Tech support because they don't flow in a natural logical direction.

Antwort von Porch Group

letztes Jahr

Hi Reginald, Thank you for the honest review! We're happy to hear that you're enjoying the efficient component of the ISN system. We'll be sure to get your system complexity review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Laura
Owner in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Have used ISN for at least 8 years

3,0 vor 2 Jahren

Kommentare: I used ISN before porch bought in. Prior to that, it was great and functioned great and smoothly. It has become increasingly more difficult to use with longer lag times, and days we just can't even log in. We are concerned about our client data and do not want it shared with anyone. In addition, we are not happy that because we don't use porch, we pay an exorbitant amount of money for a program that is not as good now as it was years ago. In addition, why are they doing updates during business hours when it adversely impacts everyone's scheduling. They have done updates on the busiest days of the week instead of at night or on the weekend. This needs to stop happening as it is not good for business.

Vorteile:

I love the system itself. It is so easy and user friendly. The orders are easy to read and schedule and it is easy to train new people. I like being able to pull reports for inspectors to help with payroll. I like the automated email and text messages that I have set up.

Nachteile:

So, I would like to be able to pull more accurate reports that tell how many services are added with inspections to know how marketing is going. I do not like how slow it is now and how hard it is to even get it to open. Scheduling online has always been big for us and it has been hard for people to use because of the issues.

Antwort von Porch Group

vor 2 Jahren

Hi Laura, Thank you for the honest feedback! We're happy to hear that you've found ISN so user friendly, we'll be sure to get your review in front of our management team as well as our engineers! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Scott
Inspector/Owner in Kanada
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ISN is a reliable partner

5,0 vor 2 Jahren

Kommentare: It is well supported, service is helpful and mostly able to answer the phone.

Vorteile:

Reliable and well supported, usually answer the phone and are prepared to solve my issue.

Nachteile:

Product does need some upgrading to make it easier to use. Transfer of orders to others in my group and its functionality with apple products should be improved.

Antwort von Porch Group

vor 2 Jahren

Hi Scott, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the reliability of ISN, and that you've enjoyed working with our support team. We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Renee
Owners/Inspectors in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ISN Review

4,0 vor 2 Jahren

Kommentare: It's been very good. Response to any issues is very fast and taken care of. We really appreciate that especially when something happens in the middle of an inspection.

Vorteile:

Honestly, It's the first and only one we've used. But we like the scheduling, automatic notices and reporting features the best. We have ours tailored to what we want and it's easy to make changes to the template.

Nachteile:

As long as we aren't tied to other 3rd party processes I don't have any issues with ISN. We did not like the HUGE price increase. I understand having to adjust prices...but small increments more often are preferred. If it happens again like that we will have to find something else. This time we're just eating the increase.

Antwort von Porch Group

vor 2 Jahren

Hi Renee, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the customization aspect of ISN! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

John
Owner/Inspector in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I could not live without ISN. To small to bring these functions inhouse.

5,0 vor 2 Jahren

Kommentare: All in all I am extremely thankful for the service. It has made doing things like follow up emails to clients, sending agreements and providing lots of brochures to clients I likely would not do otherwise.

Vorteile:

Works seamlessly to stay in contact with clients, follow up email features are fantastic! Emails reports and agreements with no effort on my part.

Nachteile:

It is a pretty complex system and has taken me quite sometime to become familiar enough that I can fix most issues myself.

Antwort von Porch Group

vor 2 Jahren

Hi John, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've found ISN easy to use, and that the system is performing well for your business! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Mike
owner in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ISN has helped my business stay on track

5,0 vor 2 Jahren

Kommentare: Fantastic. From the moment I started using ISN the organization and efficiency in my operation has been improved.

Vorteile:

The customer support is terrific. Response time is fast and every individual I have ever spoken with has made me feel they have taken a person interest in making sure my question is answered.

Nachteile:

There are several features of the ISN program I have not used. I would like there to be an online learnings platform so I could explore these features more easily.

Antwort von Porch Group

vor 2 Jahren

Hi Mike, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN, and that you've enjoyed working with our support team as well! We're working on feature video tutorials to add to our Youtube channel, so stay tuned! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Nick
Home inspector in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

owner inspector

5,0 vor 2 Jahren

Kommentare: has been great.

Vorteile:

ease of use, original CMS and integrations with Zillow

Nachteile:

since [sensitive content hidden] left, seems more impersonal and catering to the owners than the consumers. Porch is a clear example of this and amazed with all the backlash and hate mail you guys have gotten that someone didn't think that through before the purchase.

Antwort von Porch Group

vor 2 Jahren

Hi Nick, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've found ISN to be easy to use, and are enjoying our support team as well! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Russell
Owner / Inspector in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Just makes sense

5,0 vor 2 Jahren

Kommentare: Tech Support is the absolute best

Vorteile:

Tech Support is the absolute best. Flexibility in email templates and mass mailings are great

Nachteile:

Flexibility adds complexity but once you get it you get it. Not crazy about the Porch acquisition.

Antwort von Porch Group

vor 2 Jahren

Hi Russell, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the flexibility of ISN, and that you've enjoyed working with our support team. We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Cathy
Senior Office Manager in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ISN review

4,0 vor 2 Jahren

Kommentare: Satisfied

Vorteile:

Easy to us when placing orders and very detailed information.

Nachteile:

Paying for cancled inspections as this is a loss of revenue for the company.

Antwort von Porch Group

vor 2 Jahren

Hi Cathy, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN. We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Barry
Home Inspector in USA
Bau, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Intuitive to use, I like the mobile version

4,0 vor 2 Jahren

Kommentare: Good experience

Vorteile:

Good customer support. Help is available when I need it. I'll open chat and discuss my question/problem with the rep, as I'm able, while I'm still working

Nachteile:

I would REALLY like to be able to change templates mid-stream. Every now and then I start an inspection and part way through realize I'm using the wrong template. The only solution is to open up the correct template and start all over again

Antwort von Porch Group

vor 2 Jahren

Hi Barry, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN, and that you've enjoyed working with our support team. We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

William
Managing Member in USA
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Home Inspection

5,0 vor 2 Jahren

Vorteile:

Financial reports, scheduling, email notices

Nachteile:

Poor customer call center, poor tech support.

Antwort von Porch Group

vor 2 Jahren

Hi William, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the reports and scheduling of ISN. We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Martha
Call and Scheduling Representative in USA
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Inspection network

5,0 vor 2 Jahren

Vorteile:

Love the ease in communicating with our customers. Making it so easy to be able to keep in touch prior to, during and after home inspections. Keeping records completely straight is important and ISN does do that. We are very happy with ISN.

Nachteile:

There is really nothing I dislike about ISN. Pretty happy with it.

Antwort von Porch Group

vor 2 Jahren

Hi Martha, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Steve
Home Inspector in USA
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Works great

5,0 vor 2 Jahren

Kommentare: Positive

Vorteile:

Scheduling and calendar features easy to use

Nachteile:

The phone app.

Antwort von Porch Group

vor 2 Jahren

Hi Steve, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

James
Home Inspector in USA
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Decent software, expensive and hostile takeover

4,0 vor 2 Jahren

Vorteile:

Broad range of features and support online, I’m used to using it so it’s easy for me

Nachteile:

Porch rollout that is not in the best interest of the individual/industry. Constantly buying up software companies to force people into their products is bullshit

Antwort von Porch Group

vor 2 Jahren

Hi James, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN, and that you've enjoyed working with our support team! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Sean
Home Inspector in USA
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Stop shoving porch down our throat

4,0 vor 2 Jahren

Kommentare: Sub par. Porch ruined the experience more than once.

Vorteile:

Scheduling, payments and easy to use as well

Nachteile:

Owned by Porch, and Porch tries to overtake your company with their branding and doesn't inform you of changes that annoy my clients and customers.

Antwort von Porch Group

vor 2 Jahren

Hi Sean, Thank you for the ISN review, we'll be sure to get your feedback about Porch in front of our management team! We're happy to hear that you've found ISN so easy to use, and that our support team has been phenomenal! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Victoria
Lead Client Care Coordinator in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to navigate, I have worked with this software for years. Support is great!

5,0 vor 2 Jahren

Kommentare: Overall, ISN is efficient and a great tool for your office scheduling needs.

Vorteile:

It is easy to customize to what fits your needs best. Easy to navigate and learn.

Nachteile:

Sometimes it is laggy or slow for no reason.

Antwort von Porch Group

vor 2 Jahren

Hi Victoria, Thank you for the ISN review! We're happy to hear that you've found ISN so valuable, and that our support team have been great as well! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team

Cougar
Office Manager in USA
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

ISN Review

4,0 vor 2 Jahren

Kommentare: My experience has been good so far! When I first started using ISN the customer service was really helpful to me with navigating through the program.

Vorteile:

Fairly easy to use once you know where everything is.

Nachteile:

That if I hover over unknown icons, a pop up of what the icon is doesn’t show. Duplicate client and agents can easily be made.

Antwort von Porch Group

vor 2 Jahren

Hi Cougar, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN, and that you've enjoyed our support team as well! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team