Papertrail

Papertrail Bewertungen

von Papertrail

Papertrail review

Bewertet am 22.11.2019
Natasha M.
Training co-ordinator
Erneuerbare Energien & Umwelt, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have found paper trail to be really useful for gathering data and it allowing staff and their manager access to see this information where ever they are. And also that certs can be stored so they can also gain access to these at all times.
It has helped me with reporting and keeping onto of what I have / haven't done and also gives space to ad comments where needed.

Vorteile: Quick and easy to use
Gives a quick overview at a glance
Able to add features that are personalised to what we need it for
Ability to manage tasks via the portal
Staff very helpful along with the guidance sheets that can be found

Nachteile: At first I felt it didn't show a true picture as the options were either valid or invalid. After speaking with [SENSITIVE CONTENT HIDDEN] I found out we were able to add other options such as 'awaiting certificate' 'NA at present' 'New training request' which now give a full honest view of training records.
Reporting feature had a few technical issues at first - again these have been resolved

Safe Equipment Management

Bewertet am 6.9.2019
Bob K.
Team Leader
Bildungsmanagement, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The support from Papertrail has been excellent. Not that we have needed much as most problems have been easily solved.

Vorteile: Ease of use. The ability to tailor it to meet our needs. The ability to add features and details as you go.

Nachteile: There is Very little to dislike about Papertrail.

Antwort des Softwareanbieters

von Papertrail an 22.11.2019

Thank you so much for your feedback!

Papertrail

Bewertet am 21.1.2020
Clare S.
Document Controller
Erneuerbare Energien & Umwelt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Spot on [SENSITIVE CONTENT HIDDEN], [SENSITIVE CONTENT HIDDEN], [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] have always been helpful

Vorteile: Its a great interface and the customer service is impecible

Nachteile: Just not being able to copy and paste assets - You can clone but have to go in individually to fix

Papertrail Rope Access

Bewertet am 14.9.2019
Columbus P.
Instructor
Bau, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great app for get in/get out tracking PPE.

Vorteile: Populates most existing PPE used for rope access.

Nachteile: Would like to be able to customize specific equipment with our own checklist for records.

Antwort des Softwareanbieters

von Papertrail an 22.11.2019

Thanks for your feedback! Not only do we have a range of manufacturer checklists, we can build custom checklists to suit your needs.

An excellent hassle free app that just works

Bewertet am 4.9.2019
Graham F.
Lecturer in Education
Hochschulbildung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This app allows me to keep on top of PPE and other H+S inspections which is important as this is only a small part of my job (in terms of time allocation) but has a massive impact on the quality of my students' learning experiences as they alway shave the right kit which is checked and compliant.

Vorteile: It has mobile and desktop apps so it doesn't matter what device I'm using in all situations, and allows flexibility to add/modify team permissions on the go.

Nachteile: Nothing to dislike really. This box won't let the form submit without more characters in.

Antwort des Softwareanbieters

von Papertrail an 22.11.2019

Thank you so much for your feedback!

Papertrail is awsome!

Bewertet am 4.10.2019
Paul C.
Challenge Course Manager
Erholungseinrichtungen & -dienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I has already paid for itself this year! I had some equipment that was not lasting as long as it should have and after much back and forth with the manufacturer I was able to get it all replaced after showing the maintenance and inspection history for those items.

Vorteile: Having all my necessary information in a single place! At first I thought it was a bit expensive and unnecessary to pay that much for the software - I was wrong. I was wrong! The task manager is a fantastic addition!

Nachteile: The reporting at times doesn't give me what I need but seems to be improving.

Antwort des Softwareanbieters

von Papertrail an 22.11.2019

Hi Paul, thank you so much for your feedback! I'm glad that yo are loving Task Manager and that it has paid for itself. We are currently working on a reporting tool which will allow you to pull more information. Charlotte

Kit Inspections and Logging

Bewertet am 12.9.2019
Sean W.
General Manager
Hausmeisterservice, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Very good, friendly and supportive staff. A great product and user friendly. I have multi nationalities working for my company and they all find it easy to use despite some language difficulties

Vorteile: The system is very easy to use once you get the hang of it. Good at reminding when inspections are due. I have not used any of the LOLER forms yet as not required for my purposes but seem a very good tools as well.
Easy to add to if you need more kit

Nachteile: The RFID set up took some working on to get it correct and sometimes if not used for few months then a software update prevents it from working. Would be good if Software updates could be emailed or message and put on the system so vendors are aware RFID readers need updating. Would be a great system for companies with huge amounts of kit

Antwort des Softwareanbieters

von Papertrail an 22.11.2019

Thank you very much for your feedback! We will definitely take on board notifying customers of updates that could interfere with RFID

Why didn't i discover this sooner

Bewertet am 3.9.2019
Paul R.
Plant coordinator
Bau, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: After using an Excel spreadsheet to manage 2500 items of plant, Papertrail will streamline all our processes managing the use, movement and inspection of all equipment.

Vorteile: Very capable system that becomes fully intuitive with guidance and use. It can save days of labour over a year and allow for a comprehensive record of all plant and PPE

Nachteile: Nothing really. Confusing at first until Papertrail helped understand the system better.

Antwort des Softwareanbieters

von Papertrail an 22.11.2019

Thank you so much for your feedback!

Rope access equipment management

Bewertet am 17.9.2019
James B.
Rope Access Techncial Authority
Öl & Energie, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have had a good experience with Papertrail to date and would like to continually develop more departments with the software.

Vorteile: The software is quick to use and the support for learning new developments is fantastic.

Nachteile: The inability to complete the same amount of features on mobile devices s a laptop or pc.

Antwort des Softwareanbieters

von Papertrail an 22.11.2019

Thank you so much for your feedback! We are currently working on a 'Mobile First' release that allows customers to do even more features on the mobile app. We will keep you updated

time saving

Bewertet am 3.2.2020
Verifizierter Rezensent
Specialist in Construction Engineering
Maschinenbau oder Wirtschaftsingenieurwesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: ease of use, time savings, communication with customers

Nachteile: the lack of language options reduces the number of users.

Papertrail Review

Bewertet am 24.9.2019
Mark R.
Service Lead/HV SAP
Erneuerbare Energien & Umwelt, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: First class company.

Vorteile: Ease of use.
Excellent support function.
Excellent people with good product knowledge and an ability to come up with solutions to client needs. Time saving.

Nachteile: There's nothing I dislike about this software.

Antwort des Softwareanbieters

von Papertrail an 22.11.2019

Thank you so much for your feedback!

Superb software to keep kit easily organised

Bewertet am 9.8.2019
Tim C.
Director
Sport, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Fabulous and the support team and super quick and helpful!

Vorteile: This is easy to use, clear and excellent for keeping all kit itemised, logged and with full history and bespoke reminders for any specific items set to customised frequencies.

Nachteile: Occasionally if you click out of the working area you can lose inputted data for the single item you are currently inputting.

Antwort des Softwareanbieters

von Papertrail an 22.11.2019

Thank you so much for your feedback! We're really glad it suits you. Was this in the mobile or desktop version you were losing data?

Great Product

Bewertet am 15.7.2019
Craig W.
Manager
Freizeit, Reisen & Tourismus, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall really easy to get on with, simple tabs, lots of detail in the logs too

Vorteile: Easy to use, great that it has a phone app too!

Nachteile: Still seems expensive, although we do use it for lots of items.

Fantastic App!

Bewertet am 11.7.2019
Eleri O.
Office Manager
Versorgungsunternehmen, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great app, has saved us time and money! Support has been great. The staff are always friendly and helpful

Vorteile: Easy to use
Has everything we need as a business

Nachteile: There is nothing that I see as a con at the moment

Antwort des Softwareanbieters

von Kit Log an 12.7.2019

Thank you for your review, we are glad you enjoy using Papertrail!

Digitital organizing at it's finest.

Bewertet am 29.8.2019
Michael L.
Activities and Recreation Manager
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Papertrail has helped this organization immensely in keeping our documentation of safety equipment stored in an organized and easy to use manner.

Vorteile: This software is easy to use, 100% functional, and practical.

Nachteile: Sometimes the calendar feature can be hard to use if you want to type in the date/date of retirement of products listed.

Antwort des Softwareanbieters

von Papertrail an 22.11.2019

Thank you for your feedback! We will look into the calendar feature to see how this can be improved.

Efficient and easy to use

Bewertet am 16.8.2019
Brett B.
Chief Instructor
Sport, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Its intuitive and is laid out in a logical and user friendly manner. Shows good length of record

Nachteile: Cant go back to add to inspections when more information becomes available

Antwort des Softwareanbieters

von Papertrail an 22.11.2019

Thank you so much for your feedback! We're really glad you're finding it easy to use. The system doesn't allow back-dating but what I would suggest it to click 'Add Note' in your record. You can then put your extra information in as a comment and this will appear in the inspection history at the date and time it was added.

Great product

Bewertet am 11.12.2019
Adam R.
Director
Umweltdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Papertrail has helped to get our mandatory compliance checks back on track, and made storing and accessing the information a lot easier. The support has been spot on, quick and helpful responses every time.

Vorteile: The support team is great, very helpful and speedy. Papertrail eliminates the need for binders full of checklists, it is all stored and archived for you.

Nachteile: I would like to pay less for the extra storage.

It is very good but lacks some key functions

Bewertet am 16.2.2016
Ben S.
Safety & Compliance Manager
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Overall Papertrail meets our minimum requirements. However we are increasingly finding we want to be able to do more with it to meet our business objectives. One such area is reporting, the current dashboard showing the number of records overdue, due, on monitor etc is limited as we can't clearly see which records are specifically on those various statuses, without click through all of the sub folders to reach each record. We need to be able to run reports that can show the specific records (suppliers in our case) that are on monitor, missing or over due.

Not only for rigging gear

Bewertet am 9.9.2019
Verifizierter Rezensent
Service manager
Eventservice, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It would be nice to have opportunity to choose custom fields for records. For example, I'd like to use it for moving heads, and add fields like Lamp Hours etc.
Also, I'm missing a feature to add/find a record by barcode (use barcode scanner to identify the product).

Vorteile: It's meant to track service and mainteance.

Nachteile: It's somewhat non-intuitive, for example I can't find a way to remove an empty folder.

Antwort des Softwareanbieters

von Papertrail an 22.11.2019

Thank you very much for the feedback! We can create custom fields for any of our accounts. Also, the Barcode scanning feature should be on all subscriptions. If you can get in touch we can have a look into this!

Very useful software that helps us keep track much better than paper records

Bewertet am 9.2.2016
M K.
Manager
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Makes recording inspections very straight forward and gives a history of any item. Would like to see some additional features:
1. ability to search inspections undertaken on a given date
2. ability to record expenses for maintenance - track servicing costs on individual items, with some simple reporting features to see which items are costing the most and when etc.
3. ability to record plant 'hours' and vehicle 'mileage' - with simple reporting to see actual usage of items

Been involved from the start and good to see it grow! Love it

Bewertet am 10.2.2016
Thomas P.
Director of Outdoor Learning
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: For me, there are some good developments but still as few things that could be improved to make it really easy. Some will be tech that is the barrier. Otherwise it smart and sophisticated and i enjoy using it in my team.
Be great to share an account as a public page so you can go to a venue and show them your records (like a passport!).
Staff use it and most get on well with it.

Best app available for compliance

Bewertet am 30.8.2019
Dafydd J.
Network Manager
Computer-Vernetzung, Selbstständig
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Mobile app means I can update inspections wherever I work, even outside or with no signal. Really quick to get answers from their support team too.

Nachteile: If there was a way to print reports from the mobile app in future that would be great.

Antwort des Softwareanbieters

von Papertrail an 22.11.2019

Thank you so much for your feedback. We are currently working on a mobile update that will allow you to print reports from your mobile. We will keep you updated!

Essential tool for kit, staff, vehicles, facilities checks etc. Still highly recommended

Bewertet am 8.2.2016
Phil B.
Head of Operations
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Deleting records- Difficult to delete certain files i.e. Staff that have unfortunately deceased . Only option to archived
Similarly, if a rope has been out of service for several years, why still have it as a archived file?
Preferred old dashboard to be honest. Swipe view not too good on laptops

Great product never used their customer service

Bewertet am 7.2.2016
Gary T.
Director
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Pro's - easy to set up and maintain. Maintenance is key .
Cons - A bit expensive for a lot of our clients at the lower end of items, where a simple spread sheet may also work as effective.

Simple to use and effective package and excellent customer service

Bewertet am 11.7.2019
Alex I.
CEO
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Papertrail helps keep up to date and organised with its simplicity and great customer support. Someone is always there if I need anything.

Nachteile: More manufacturers on the PPE Directory would be great but I have had feedback that that is in progress!