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Über SwiftCase

Automatisiere dein Geschäft und verwalte Aufgaben mit SwiftCase – einer skalierbaren, Cloud-basierten Plattform zur Organisation und Automatisierung deines Unternehmens.

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Nutzerbewertungen filtern (25)

Benn C.
Benn C.
In-House Query Consultant in UK
Verifizierter Nutzer auf LinkedIn
Rechtsberatung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A Swift Case

5 vor 3 Jahren

Kommentare: Excellent case management system that helps keep all cases clear, organised and makes the day to day task a lot easier to manage, works exactly how the name is presented.

Vorteile:

I love how clearly laid out swift case is making it almost elementary to operate from case to case. The task page helps to keep all work organised with urgent priority cases allowing us to be able to prioritise work dependant on our workload.

Nachteile:

In my experience using swift case I can not think of any issues that have occurred which has affected any case.

Anthony L.
IT Team Leader in UK
Versicherung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fantastic is all I can say here!

5 vor 12 Monaten

Kommentare: Amazing!

Vorteile:

Swiftcase is a fantastic tool for your business. The system itself does everything it says it does. If you need to make a change or have things working differently than designed, no issue to big or small. Now after working within the IT industry for quite some time, I could waste my time and write about the software. I am using this section to write about the team on a personal level. The premium per user for this system is worth every penny just for the support you receive. I wish that every system provider I deal with daily were even a fraction of Swiftcase. The guys have helped me evolve the platform, helped us with queries that do not necessarily fall under their remit too. The system is a self-management, once you know how to use the system then you can run, getting your business as automated as possible. This review is purely my personal option, but I will tell any Company who look at this Platform to go for it. The team behind this system never fail to surprise me. I owe them a lot for the support I have received. Thank you Livepoint!

Nachteile:

Nothing at all this System is robust and can be as Bespoke as you need.

Sam J.
Sr quality Engineer in Katar
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Capterra work flow

3 vor 7 Jahren

Kommentare: As a workflow management solution, I found SwiftCase relatively easy to use. Obviously there is a learning curve getting used to a new solution, although by using SwiftCase I was able to reduce administration time and make workflow processes more efficient
Sam Jbarah, Senior Quality Engineer at Qatar Petroleum.

Tom L.
Marketing Manager in UK
Finanzdienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Unbelievable Assistance & Support

5 vor 12 Monaten

Kommentare: The software itself is amazing for time management and passing files to members of the team to action a task. Once one task has been completed it moves to the next stage and another member of the team takes over. We've gone from one physical file passed between team members to a virtual file accessible to all team members at any stage in the process. For mortgages, the system works perfectly. Again, I can't highlight enough the benefit of the direct contact you have with the developers to make changes.

Vorteile:

All of the features are great. The system has now been built around our internal processes, taking a considerable amount of workload from team members. Emails are now sent automatically once a status is changed and new case owners assigned once a client reaches the next stage in the process. Apart from the actual features of the software, the support from the developers and [SENSITIVE CONTENT HIDDEN] in particular, has been second to none. Any query or development issue, [SENSITIVE CONTENT HIDDEN] has been there to respond to emails and arrange calls/zoom calls to go through any complicated issues.

Nachteile:

One feature that would benefit our particular business would be the link between the system and outlook calendar. This is something that is currently being developed so will be a massive benefit when in place.

Niki H.
Niki H.
Reports and Quality Control Team Leader in UK
Verifizierter Nutzer auf LinkedIn
Rechtsberatung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Swiftcase Review

5 vor 3 Jahren

Kommentare: We upgraded to Swiftcase from our own previous case management system. The system is simple to use (after a little bit of getting used to) and I can't think of a better system for us to use. Users are assigned skills and accountability depending on their job role which is more advanced than our previous system.

Vorteile:

I think Swiftcase is user friendly and has many exciting features.

Nachteile:

There are aspects that I do not feel are relevant to my job role that I would like to remove from my page view.

Christine B.
BRM in UK
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Case Management

4 vor 3 Jahren

Kommentare: All in all, Swiftcase is very beneficial to our business, with easy to use functions, automation, user friendly. with structured workflows. I believe the use of Swiftcase in any business will greatly help their administrative times and costs.

Vorteile:

The automation functions are a great help for speed and accuracy.

Nachteile:

Sometimes the workflow does need to be manually overwriting to complete an "out of the box" task. But it does what it says on the tin!

Kristina H.
Office Manager in UK
Essen & Trinken, 11-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Skinny Tonic SwiftCase review

5 vor 2 Jahren

Kommentare: SwiftCase is to be employed to deal with all aspects of Customer Service, including:
Dealing with all queries and complaints in an efficient and accurate manner
Logging all complaints and keeping track of all actions, refunds and customer issues
Removing the need to send multiple emails to resolve issues - all interactions with customers are easily traceable
The level of service we have received in getting the product set up for our use has been exceptional. It has been tailored completely to our needs with great attention to detail and excellent customer support.

Vorteile:

Intuitive and customisable Integrates easily with website and emails Collates information for each case in once place Enables efficient analysis of costs to business and highlights areas of concern Thorough set up procedure facilitates ease of operating

Nachteile:

Currently using trial version so no issues encountered as yet

Steve T.
Engineer in UK
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Happy with Swiftcase.

4 vor 3 Jahren

Kommentare: Used on a daily basis for business and apart from the odd server issue, (i think its fair to say this happens with most products available) its always been straight forward.

Vorteile:

Easy enough to use even if you are not 100% with tech type products.

Nachteile:

Can't really think of anything to be honest. I use it daily without issue.

Ross C.
motor engineer in UK
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My review

5 vor 3 Jahren

Vorteile:

The ease and simplicity straight forward format that doesn't confuse non tech savvy people.

Nachteile:

I found that unless you are familiar with the software it can be daunting, maybe just me. Some initial training and guidance maybe good for the new comers to the software.

Richard G.
Richard G.
ATA VDA Consultant motor engineer in UK
Verifizierter Nutzer auf LinkedIn
Rechtsberatung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Swiftcase review

5 vor 3 Jahren

Vorteile:

I like the ease of use swiftcase offers it's users. It's very user friendly.

Nachteile:

That not all of our suppliers and partners are not using it also.

Leon W.
Consultant Field Engineer in UK
Versicherung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Swiftcase

5 vor 3 Jahren

Kommentare: A great software product that is easy to use and provides a fast and efficient work flow

Vorteile:

The way you can adapt it to your needs as a company.

Nachteile:

Nothing, it's easy to use and fast. It has great options you can add or remove depending on your requirements.

John M.
Engineer in UK
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Swiftcase daily user

4 vor 3 Jahren

Vorteile:

Ease of navigation, cleanliness of each page whilst going from stage to stage. Quality of the final report or document is second to none.

Nachteile:

It would be better if each user had the ability to edit the layout of each page.

Clive E.
FInancial Cntroller in UK
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SWIFTCASE

4 vor 3 Jahren

Vorteile:

I like the way you can have multiple sessions open at the same time to look into queries. Data Extraction is also very good.

Nachteile:

Very limited reports for checking validity of data entered by staff.

Andrew mark G.
Director in UK
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Transformational

5 vor 2 Jahren

Kommentare: Good company and good people - great product. I am a happy customer and will only build further with them

Vorteile:

The software has significantly enabled a focus on quality and consistency. It saves me time and means I am more efficient

Nachteile:

I work weekends and servers could update

James S.
Systems Analyst in UK
Versicherung, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Swiftcase

5 vor 3 Jahren

Kommentare: I have found swiftcase to very adaptable anything that we have come up with as a requirement for the software to do our business needs have been met on every occasion

Vorteile:

The Ease of use and how easy it is to navigate around the system

Nachteile:

there is not really anything that i like least as it is adapted to our requirements

Sam C.
IT support trainee in UK
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Brilliant software

5 vor 3 Jahren

Vorteile:

It is perfect for our buisiness and helps speed up our day to day workings. The support they offer is very helpful

Nachteile:

It can at times be buggy however their support team can quickly fix any problems

Paul B.
Desktop engineer in UK
Automotive, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

new user

5 vor 3 Jahren

Kommentare: Speedy reports are able to be done even by myself who has only been using it a week!

Vorteile:

Easy/straight forward to use and self explanatory as you work through it.

Nachteile:

Sometimes slow but probably my WiFi. Always remember to save what you are doing or you will loose it.

Jonathan E.
Managing Director in UK
Finanzdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

It has been good, very responsive to requests when made

5 vor 4 Jahren

Vorteile:

The customisable workflows have been invaluable to our business. We could not run our business without this software.

Nachteile:

Sometime the view is a little restrictive, but in the main the software is brilliant. We would like to see a development of the MI.

Andrew M.
Owner in UK
Transport/Güterfrachtverkehr/Schienenverkehr, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Fantastic

5 vor 2 Jahren

Kommentare: Very good from start to finish and I’m looking forward to signing up in the future.

Vorteile:

The potential to save me time and keep track of things easier

Nachteile:

Nothing really I just needed to spend more time on it

Nik E.
MD in UK
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Has given our company a significant edge over the competition.

5 vor 6 Jahren

Kommentare: We've been using Swiftcase since the early part of 2015. It started off very effective in our main departments so we have introduced it across the company. We like the relatively simple & clean approach meaning we can automate much of our work. Updates come fairly regularly & improve the system each time.

Colin E.
Design Engineer in UK
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Traffic Light feature along with email & text reminders

4 vor 7 Jahren

Kommentare: Because each project is unique, having the traffic light system is vital in ensuring a job runs smoothly and no workflow steps are missed. Even better that when a job is coming close too, or just over a due by date, each team member is automatically notified via text and email".

Nathan L.
Office Manager in UK
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Allocating care workers to elderly patients using the location proximity feature is really useful!

5 vor 7 Jahren

Kommentare: It allows for quicker response times and saves on care workers traveling further distances, which links directly to reduced mileage and salary costs Nathan Liddle
Office Manager at Outreach Sefton

Joanna K.
Integrated Business Planning and Cycle Time Direct in UK
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Technical Support

4 vor 7 Jahren

Kommentare: Tom in support was really helpful, he responded well within the SLA time and guided me in the right direction! Thanks Tom!"

Luca B.
Estland
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

SwiftCase works a treat!

5 vor 7 Jahren

Kommentare: love the R.A.G feature that ensures we don't miss jobs or deadlines.

Chris B.
Quality Compliance Specialist in UK
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Audit Log Feature

3 vor 7 Jahren

Kommentare: The Audit log feature is so easy to use and records every system event! This is a must for compliance!
Chris Blake, Improvement Specialist at ABB