Bewertet am 21.12.2018
Envoy is the best solution for managing visitors on multiple floors and managing package delivery.
Kommentare: It really is a simple solution for front desk communication, it cuts down on the panic when a VIP arrives and you need to locate their contact. Staff really appreciate getting the instant message with a photo of the visitor. Signing in is as easy as 123, first name and last name and an e-mail. Also responding to a notification is literally a one-click deal. It really cuts down on the build up of packages at front desk. It is simple and it is a great tool for the front of house operations.
Vorteile: Having tried out various solutions over the past 5 years. It is obvious that Envoy is the best solution for managing visitors on multiple floors and managing packages. It is convenient to set up the iPad app, users appreciate getting notifications when Interview candidates arrive at the front desk, they can get a notification message by E-mail or Text message and Slack instant message. Also when packages arrive for employees, they also get a photo of the package label sent to them, this is great for locating priority packages, once collected the user just clicks on a button to mark it as picked up.
Nachteile: Our location uses Apple iOS iPad minis with 8 inch screens, the app is certainly a stable build for iOS devices. However the few brief moments when I decided to use Envoy on a Android smart phone I did experience several crashes. That was annoying but I believe these bugs may have been addressed in a more recent build. For now we decided to only use the iPads as they seem to do the trick.
Bewertet am 12.12.2019
Kommentare: Owning a bakery can get quite hectic sometimes, a lot of people come in making orders or picking up orders as well as vendors. Envoy visitors has helped make the front desk mess free. It's easier to identify which order is being picked up and ensure a better service and experience for our costumers.
Vorteile: Envoy helps make front desk an easier task. Every guest has has the wow factor when coming to our bakery. It helps to pre register visitors, vendors, work candidates and pretty much everyone visiting our place. Visitor registration including photo is one of my favorite features.
Nachteile: There's nothing much to complain about, except it is mainly for iPads , we tried it on android and were not very successful.
Bewertet am 5.2.2020
Easy, Quick System
Vorteile: This system is very easy for the user (me) and the guests that are signing in. I love how Envoy quickly and automatically notifies the guests' host via email upon their signing-in. I frequently get comments on how good and professional our custom name badges look as well. The whole system is very user-friendly. I would recommend this system to any office that hosts visitors.
Nachteile: The incredibility slow ordering and shipping process for custom name badges.
Bewertet am 4.12.2019
Best Visitor Management Tool
Kommentare: This tool has been a welcome blessing to our organization. Our reception team loves it, our employees love it, and visitors always complement on how great the tool is.
Vorteile: I love that this tool allows everyone to be in the loop on when visitors have checked in. Whether you use the app, get emails, or other ways of notifications, you'll also be in the loop on when someone is there to see you. It also allows you to keep track of everyone onsite. From a security perspective, everyone is badged, and we know how visitors are by seeing the badge. It allows us to push out information meeting (e.g. WIFI, a map, other pertinent info) before a visitor even steps on site.
Nachteile: There's not much I dislike about the software. If I had to pick one thing it's that there's not enough security integrations with vendors at this time. They are slowly working on that though, so it should become less of an issue in the future.
Antwort des Softwareanbieters
von Envoy an 6.12.2019
Thank you for your review, Michael! We are definitely working on our security integrations. If you're interested in following our progress, check out our integrations page here: https://envoy.com/integrations
Bewertet am 18.4.2018
Envoy system is very helpful in registering/recording visitors of the institution.
Kommentare: The visitor recording/registration is very helpful and the data can be easily retrieved for security and other purposes. This eliminates the traditional log sheet manual registration of the visitors and this system gives a good impression/image to the university in terms of new technology implemented to the institution.
Vorteile: What I like most in the system is the customizable input fields (visitor information) that can be modified if desired. Also the interface of the visitor registration form and the receptionist's dashboard in monitoring visitors.
Nachteile: The system is internet-based and the system will not function if internet connection problems occur. Also the visitor input application is only for Apple devices. They should have an application version for Android devices.
Bewertet am 12.8.2019
Great tool for Visitors to check in
Kommentare: Love this tool. I love when people come and visit me and I get the fun notification from this app.
Vorteile: I love this tool. We have an integration that alerts us immediately when the Visitor checks in so we know they are ready for us. Also keeps track of visitors so that if a recurring visitor comes back, they don't have to fill out every field of required information. They can just put their name in and see the info entered previously and submit. It's pretty informative and clear for users to navigate.
Nachteile: Businesses can customize the fields to be confusing for visitors.
Bewertet am 16.7.2019
Best Check-In For Visitors
Kommentare: Easy to admin, easy for staff to use and integrates well with what most companies large and small may need
-Easily add company NDA that visitors must sign off on
-Easy adding and removing users
-App for iPad to check-in users
Nachteile: -Expensive but there aren't very many good alternatives to this platform
Bewertet am 18.12.2019
Top class product
Kommentare: I have found the system very easy to understand and utilize.
Vorteile: The ease of use. Visitors like the simple screens and functionality. Repeat visitors appreciate that the system "remembers" them.
Nachteile: A little more customization would be nice. We have set up the kiosk not only for visitors, but for those inquiring about applying with the company. For those, we would like to remove the "Host" feature as it confuses them. Also, we would like an easier method to customize the Visitor Badge.
Bewertet am 7.4.2019
Mobile app functionality is superb
Vorteile: It's one of the best tool to have a record of every new person visiting the building.It's so simple and easy to use.We can access it from everywhere with the help of internet and it's mobile app.
Nachteile: I have not come across a single issue in this app so far.It's really a time saver
Bewertet am 21.4.2019
Create tool for visitor or attendee management
Vorteile: As both a user and admin, this tool is the best there is. Easy to use and setup, the system easily works like that of a 50K integrated system without the price tag. Simply setup the program on an IPAD and be instantly alerted whenever a visitor arrives for an interview, meeting, etc.
Nachteile: Not many - just really weighing the costs of what you currently do versus implementing a digital system.
Bewertet am 26.2.2019
Visitors are Wow'ed
Vorteile: I must say, that for a small business / office, we have wowed clients and visitors from multi-nationals whenever they arrive at the receptionist area and sign-in via the iPad terminal using Envoy. Back track a little, one of my favorites features is the ability to pre-register your visitors. This, depends on the setup of your IT, sends an email and calendar invite to your visitor. This email can include map to the office, some reminders (like dress code, parking), and this makes their sign-in a breeze upon arrival at the reception, they just say their names, and they're in the fast lane. Analytics. Yes, I'm a fan of numbers and figures, and Envoy gives us a quick data analytics dashboard to see how many visitors came per month/year, who has the most visitors, deliveries, etc. The data helps our planning for Building management (e.g., add new Envoy terminal, extend the security/reception area, promote pre-registration). It's just a beauty to use. And accessible via web from anywhere, and via a mobile app (passport as well).
Nachteile: If your office has multiple entrance/exit points, note that Envoy will treat it as having multiple locations, hence additional payment. Well, technically it's just the same office. But you can just create a sign-in field to indicate which entrance/exit they are in (just so you get to distinguish it when crunching the visitor data).
Bewertet am 28.6.2018
Our visitors are very impressed!
Kommentare: Your visitors will love using the iPad app to register (much impressive than the usual pen/paper, or receptionist doing all the typing). Notifications are very useful to let you know when a visitor has arrived. Pre-registration sends them an email which can be customized to include map directions, SOP's in the office, etc. All logs are easily downloadable for numbers and data analytics (This is good for office planning).
Vorteile: The iPad app is very user-friendly. Just a few taps, and we get to capture important visitor info (including photo). It gives the front desk a wow factor. The notifications is the feature most appreciated by our company, since they get notified in real time via email/sms/slack upon visitor registration of their guests. The pre-registration of visitors makes the visitor experience more pleasant. They receive an email/calendar invite about their appointment (which is customizable). Envoy also provides basic analytics dashboard to quickly view how many visitors there are/have been, and which persons/places are most visited. The visitor log is easy to extract as .csv for further data analytics.
Nachteile: There is no provision to use Android devices instead of an iPad. Currently, it's not possible to select multiple hosts (persons to visit/destination).
Bewertet am 8.3.2018
As a long time receptionist I find this software to be an invaluable time saver.
Kommentare: The stress of having multiple visitors, delivery vendors, ringing telephones and employees at reception with questions all at the same time was lessened, it didn't disappear; it just took one thing off the multi-tasking plate required to do the job well. I was able to quickly see at a glance what visitors were in the building. Following up with employees to collect their visitors was easier.
Vorteile: Having been a Corporate Receptionist at other companies I have found this product to make the task of registering visitors unbelievably helpful. Visitors enter their own name into a system which then prints the badge and automatically notifies the employees. No more complaints about having misspelled a name or not notified an employee. We also use the photo function which makes it very easy for our employees to identify their visitor when collecting them from reception. Our clients are also impressed with our high tech sign in process.
Nachteile: The software itself leaves little to be desired. It has been well thought out. Our issues have been with employees not receiving the notification emails in their inbox. The junk filter on email software will place the email in junk or spam folder. Clearly explaining this issue to employees would save some frustration.
Bewertet am 26.3.2019
Never Miss a Guest w/Evvoy
Kommentare: Love it! It's like having your front desk on autopilot!
Vorteile: Envoy is incredibly useful for being alerted when someone arrives. We use it in the office at an unattended front desk. The interface is obvious, easy to use, no wondering what to do next. I also like that it takes a photo of the guest and prints a badge all before the visitor engages with the person they are here to meet. It required wifi and electricity, but other than that it's compact, standard tablet size, and reliable. I've never had a breakdown. Envoy pings the person waiting on the visitor automatically when they sign in to Envoy through our chat client. No need to physically go and get the person. Envoy allows for multiple people to be on an alert in case it's multiple people in the meeting or if you need someone to act as a backup in case something's come up with the person they are here to meet.
Nachteile: Sometimes the height of the Envoy is lower than the person making for difficulty with taking the photo. We ordered a stand but it was flimsy and we had to return it.
Bewertet am 9.3.2018
The best visitor registration system we've implemented, adds a 'wow factor' to our visitors/guests.
Kommentare: Wow-factor for our guests/visitors! Ease of processing visitors for our receptionists/security, and instant notifications to the hosts. We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with.
Vorteile: We are able to digitize and automate our visitor registration workflow. The notifications are great (e.g., thru e-mail, sms, slack). The iPad user interface is user-friendly and customizable. We also get to extract all the data and the built-in dashboard also has some visual analytics for easy reference. The customer support is fast and the staff is friendly to deal with.
Nachteile: We just have one feature request to have the mobile and email details of the employees be hidden from view of the Receptionist (since our receptionists/security team is outsourced). This is not possible, but they said it may be considered for future developments.
Bewertet am 2.8.2016
Envoy is the best thing I ever did for my front desk!
Kommentare: From the minute I expressed interest in the Envoy system, their customer support was on top of it answering every question I had with as well as being transparent about the capabilities of the system. I work in a residence hall on a college campus and we use Envoy to track our visitors- a huge safety concern and Envoy makes that easier for us.
Vorteile: I love the Dashboard. Super user friendly, the search feature is awesome, and I love that it uses an iPad for sign-ins rather than the staff doing the sign-in manually. The text feature works well for our students.
Nachteile: There are a few guest policy restrictions that we have currently that are a little difficult to manage with Envoy so it does rely on our staff to be very conscientious (such as, host residents are only able to sign in one guest at time but the Envoy system does not yet prevent a host resident from doing that. The Envoy team is working on it and we are hoping to have that in place soon!)
Bewertet am 29.6.2017
Fantastic app and service
Vorteile: The ease of the overall design and user interface (UI). Also, the nifty features and add-ons you can add to make it specific to your needs. I get tons of compliments from our guests about how great it is to use, and often give out Envoy's contact information so they can set it up for themselves at their own company. The customer service is top-notch as well. They are always happy to give a helping hand whenever something 'seems' to go wrong - even if it is user error (and they don't make you feel bad about it, either). On the whole, I enjoy working with Envoy, and love the software. Keep up the good work.
Nachteile: The only thing that I can say that I don't like is that you can't put the email as optional on the iPad - meaning having the word (optional) next to the email bar. This always confuses first-time customers, so it would be great if that were something we could do. I already have it set as not a required field, but the word (optional) would be extremely helpful.
Bewertet am 13.7.2016
Give Envoy a try and watch your front desk woes melt away!
Lars c. A.
Kommentare: Anyone who works in operations will agree that there simply aren't enough hours in the day to get to everything. The job gets done with constant reprioritization of to-dos and a lot of hustling, but it would be a heck of a lot easier if I could be everywhere all at once. I am a proud Envoy customer, because the product and service that they provide enables me to do just that. It's hard to quantify how much time, energy, and stress Envoy has spared me, but the dividends are certainly shared by all - our guests, my employees, and yours truly. Give Envoy a try and watch your front desk woes melt away! You'll be glad you did.
Vorteile: Set up doesn't take more than a few minutes. The default interface is simple, intuitive, and visually pleasing, but there is a ton of opportunity for customization and integration for anyone who wants it. Envoy's customer support is ALWAYS there to assist me live on the portal.
Nachteile: I frequently have to troubleshoot the wireless badge printer that came with my Envoy bundle, but outside of that I'm very pleased.
Bewertet am 8.3.2018
Envoy has been a huge asset to my office. Easy to use and looks nice and professional.
Vorteile: The UI is simple and clean, and for the most part, it is easy to use right out of the box. I also love the option to design and order custom badges with our own company branding on them, as an upgrade from the standard printed name badges. Envoy makes signing our visitors in much smoother and more professional with the digital interface. (Especially for a company in the tech/production industries.)
Nachteile: I tun into issues with the badge printer pretty often, so I'll have to hit up the troubleshooting section of the site a lot. The troubleshooting guide does usually help me solve my problems, though. There have only been a few instances where I've had to reach out to Envoy support or to my company's internal IT team for additional support on weird issues. One more con is that I wish we could have a little more control of the look of the iPad app, but that's not the biggest deal. The home screen and sign in pages still look great as they are.
Bewertet am 16.12.2018
Essentially a robot secretary
Vorteile: Envoy very well might replace your traditional secretary. Notify employees when a guest arrives? Check. Create temporary badges with photos? Check. Let the UPS or FedEx guy sign in? Check. Envoy does all of the above and uses a simple Ipad interface and wifi printer to take over several of the traditional roles of a secretary, either as a replacement or as a supplement so that your secretary can focus on other tasks.
Nachteile: Ipads are tremendously expensive and great targets for theft. It would be great is Envoy supported a cheap Samsung tablet or similar lower end tablet device. Also, the recommended wifi label printer is surprisingly expensive, it would be much better if a simpler cheaper device could be used.
Bewertet am 9.11.2016
Kommentare: this system makes visitor process so much easier and things go so much smoother. So knowing when visitors are coming lets me plan my day.
Vorteile: We are a secured facility and anyone including employees that are not a US Citizen has to have an MK Denial run on them to see if they will be allowed into our facility....knowing their Citizenship ahead of their visit lets me do their back round check ahead of time.
Nachteile: I really have no cons...but if I had to choose one I would like it if each time a visitor signs in it doesn't require to enter a new badge number....unfortunately the system saves the previous badge number and even though I ask them to change the badge number as they are signing in, they go right by it and then I have to go into the system and manually change it myself....I wish down the road it will auto delete the badge number for each visit so they can't proceed without entering a new badge number....
Bewertet am 1.9.2016
Kommentare: When we first had this system I admit I was a bit of a luddite especially given that I had used the old system of access control for over 12 years. Now I'm a convert and would reccomend this to anyone. It's sleek, modern and makes the lobby look far more modern.
Vorteile: The look of the ipad, very stylish and the fact that it remembers guests from previous visits. envoy work hard at making this a functional and smooth experience - on two occasions I have used the live chat online feature to help me over 'hurdles' mostly of my own doing and the specialists were great, fast, friendly and efficiant.
Nachteile: I would like the machine to ask for credit card # and expration date but there's no way of doing that (joke.) Really the only con is that I'd like another ipad available at a lower height for clients with disabilities but that is an issue I am raising with my company and not Envoy.
Bewertet am 31.7.2017
Envoy just works.
Vorteile: Envoy is simple for our visitors to use. This is important to us because we routinely have anywhere from 10 to 100 customers in the building. Tracking who is in the building helps our Project Managers keep track of their customers. Being able to export visitor logs is also very helpful in case of an emergency or for reporting. Overall, we have had a great experience using Envoy and is leaps and bounds better than having a physical (paper) visitor sign-in sheet.
Nachteile: Very little to complain about, but sometimes the iPad goes offline and when it comes back online the syncing is not immediate. The landscape mode for signing in could use some improvement. Some of the fields are hidden below the keyboard which can cause confusion. A dual or two column sign in for landscape would be a great addition.
Bewertet am 21.11.2016
Game Changing Product!
Kommentare: Envoy takes the focus on the mad scramble to sign my guest in, track down, and alert their host and lets me focus on greeting my guest and making them comfortable. It makes sure each visitor signs our NDA and frees up my time to have a chat with the guest when appropriate without the added distraction of trying to herd cats. Envoy constantly adds integrations and tool sets that are valuable to my use case.
Vorteile: I love the simplicity and the ability to use the product in a number of optional configurations. I've been a customer for several years and the improvements have been constantly valuable. They REALLY listen to customer feedback.
Bewertet am 28.6.2017
Beautiful user interface with strong integrations
Kommentare: beautiful, modern front-desk check-in system
Vorteile: User interface design -- for both the end user and the admin -- is modern and simple to use. No training needed. The portfolio of integrations -- with things like Microsoft AD, Box (for storing signed NDAs), Skype for Business (for chat-based alerts of people's arrival), and on and on -- is very strong.
Nachteile: The pricing for the top tier (the plan with the most integrations) is slightly high when compared to our monthly investment in other marketing and office technology providers. It is still priced competitively for what it does, but if I had to pick a "like least" price is the easiest.