PDCflow Erfahrungen

Excellent customer service and prompt response. The support staff is the best.

Kommentare: Quick and easy.

Vorteile:

First it does want it is supposed to do. Easy access and easy to use. My staff never has any problems in using this service

Nachteile:

I haven't had any problems with this software. Plug it in and you are ready to go. I can't give any negative responses.

PDC does two jobs and does them well

Kommentare: We needed something that combined invoicing/credit card payment with a contract/agreement all in one place (rather than using Quickbooks or something else for invoicing and a separate contract). By combining those two into one document, our customers pay faster and I have fewer things to track.

Vorteile:

Heather and Lucy worked with us directly to create the right flow and document for our business. They were also super responsive when we had questions.

Nachteile:

Once I got the hang of it, nothing to dislike.

Limited I need to become better aquainted with it at first a little confusing

Kommentare: Since I am new, I need to get more familiar with this. One thing I notice is I would like more flexibility with the form when some one is filling it out for our donation tab. there needs to be a drop down menu for options of explanation on donations. When the results are sent to us its very general and makes us have to research it.

A solid Process

Kommentare: Nothing but a positive experience. From the initial sales meeting through set up, and finally with implementation.

Vorteile:

Ease of use makes training simple. The Company is responsive to issues and questions.

Nachteile:

The reporting needs additional means to search through and ability to add fields or columns to reports.

PDC Cannon Review

Kommentare: It has been a very helpful tool and PDC is making improvements that are designed to make receiving payments more efficiently

Vorteile:

Ease of access and ability to do varied searches.

Nachteile:

Locating reasons for rejected payments. Especially notices on failed ACH payments - or lack thereof.

Team leader

Kommentare: Overall, Very good and ease of usage. Very good response time with customer service

Vorteile:

The email reminders regarding recurring payments. Also, the ease of navigation and report usage

Nachteile:

Lack of card vendors. Amex and discover. Also, the fees associated with card processing should be homogenous.

Easy and reliable

Kommentare: We switched from another company we had been using and PCDflow has been much better.

Vorteile:

Easy to use this product. Have been using for over a year and no problems

Nachteile:

Small delay in reporting return items. That is the only thing that is not perfect.

Highly recommend

Kommentare: Very happy with the product overall, supports my business very well.

Vorteile:

HIPAA compliance and great correspondence with customer service

Nachteile:

There is a slight learning curve involved

Efficient and easy platform for accepting online payments

Vorteile:

PDCflow is a great platform for payment processing and digital signature solutions that every business need. The best feature of PDCflow is integration ability. It is compatible with most merchant services providers. It can also be integrated with other new created platforms thanks to application programming interface. It makes PDCflow unique platform with unlimited opportunities. PDCflow have bunch of other cool features. If online payment is not possible for customers, businesses can accept payments over the telephone too. It increases customer satisfaction and business revenue. Payment recurrence is also useful feature which saves time and money. PDCflow is cloud based payment and digital signature application which makes it possible to make payment and collect signature from a mobile device. Overall I recommend PDCflow if you want to be successful in ecommerce world.

Nachteile:

My only concern is monthly fees. It can be high if you have less products to sell and ofcourse you will get less revenue. But if your business is doing good enough then PDCflow is absolutely for you. Newbies don’t give up so early because PDCflow gives you a great opportunity by offering one month trial period.

PDC Flow with recurring accounts

Kommentare: Overall, my experience with PDC has been excellent and easy to flow with our recurring accounts.

Vorteile:

PDC has always been a simple pay system to use and easy to operate among the collectors in our office.

Nachteile:

When an account is set up in recurring and a payment is missed or declined, it does not automatically add that amount back on to the account.

Great System

Vorteile:

I like the use and the ease of this software! It is very easy to explain how to use to other users as well. In a digital world, it's great to have the option of emailing receipts or payment plans to patients. I like the alert that comes up that there has already been a payment on a patient account. The automatic payment plans are really nice too, for the patient to see how long it is going to take for them to pay something off, it works for the patients schedule, can start and stop a schedule at anytime and makes it affordable for patients to pay. We have a link on our website, which has been awesome!

Nachteile:

I would like it to talk to our EMR system. It is not a big deal that we have to manually post payments, but it would be nice.

love PDC4U

Kommentare: Customer service are hands down some of the most awesome customer service reps ive worked with. they never make me feel dumb or slow because I (and we as in CCC) stay behind the times talking in terms of the tech world. I appreciate a business of your size working with a company of our size. I know a lot of companies wouldn't fool with us. I love your product and I'm the primary user of it. as long as things keep going as smoothly we will be staying with your company. FYI any telemarketers have to get through me to get to the representative and since I'm so very happy with your service....that almost never happens in regards to credit card software. thanks again for all you

Vorteile:

easy to use, even those who aren't high tech users can master this with very little trouble

Nachteile:

honestly my only problem is not being able to tab from my customer id to the username field. I swear that's my only problem now since you all fixed the number disappearing on the retry field on declined transactions.

PDC FLOW A++ in our book

Kommentare: My experience with the PDC Flow Team is always top notch

Vorteile:

The ease of use for both our internal employees and the ease of use for our customer

Nachteile:

I would like more branding of our company versus the PDC Flow colors and branding

Title of Review

Kommentare: Very good. They help us adapt the software to our business.

Vorteile:

Great customer service and customization available.

Nachteile:

not very user friendly. customers have a hard time figuring what to do when they receive a flow

PDC FLOW IS A KEY TOOL

Kommentare: Great customer service and if we ever have questions they are a phone call away.

Vorteile:

This company has definitely Help the processing of our accounts receivables they very positive way. I would recommend this company if you were looking for a processor.

Nachteile:

The price of the service is a bit pricey but you get what you pay for in business.

We use it

Kommentare: There are a lot of features that we didn't know anything about. There is not a lot of customer education for new or existing features or products offered, particularly when there is no charge for additional options. Con: The exception report skips days and we miss batches until they're actually deposited, then we can go find them. This has been a persistent problem for months that we can't seem to get fixed.
Con: The search process doesn't always bring the results it should. If searching by a name, the name should come up and it doesn't always. The date range or specific date doesn't always yield all the results either. Pro: Lots of customer-friendly features, but they could use some updating.
Pro: System is fairly reliable. When it has gone down it's come back up quickly.

PDC Flow Review

Kommentare: since working with PDC flow they have been very helpful.

Vorteile:

Great Customer Service. System is very easy to work with .

Nachteile:

i have no complaints regarding PDC flow. All is good.

PDCFlow User Admin

Kommentare: So far the software has offered an online portal which the hospital has customized to it's preference to allow patients know they are making secure payments to the hospital. Customer Support has been excellent and any issues are addressed in a timely fashion. The software is user-friendly.

Vorteile:

Ability for patients to manage payments online and the Business Office getting notification when payments are made.

Nachteile:

Limited reporting options for users assigned "Cashier" functions.

Love this product

Kommentare: Getting money faster. Love that we can set up recurring payments. Our customers like this function also.

Vorteile:

It is very easy to use, for the hospital and customers. We never have complaints from our customers. It is very easy to teach to a new employee.

Nachteile:

I don't have any cons. Haven't really had any issues. When I use customer support they are very helpful.

The Best~!

Kommentare: PDC is intuitive, intelligent, supportive, and dependable! I have trained many users to use this product and found it easy to teach and easy for new users to maneuver. As this product has expanded their service features, their communication, support, and knowledge base exceeds expectations at each encounter. The dependability PDC offers is phenomenal and in conjunction with the support, PDC is TOP NOTCH for sure!!

Great Service is a Bonus to the Great Product

Kommentare: We have used PDCFlow for over 10 years. They have anticipated our needs and have made advancements that have eased our collection processes. The credit card processing fees are reasonable, and with the added benefit of AMAZING customer service, we have found a perfect solution for our card processing.

Vorteile:

The integration with our Collection Software, DAKCS and the ease of use of the online portal for the individual credit card payments.

Nachteile:

Nothing at this time.

PDCflow

Kommentare: This software is integrated with DAKCS Software for collections and works well generally. Users choose the PDC screen with the DAKCS system and enter the appropriate information to process payments by telephone. Having this integrated saves a lot of time.

Vorteile:

Ability to process credit card and ACH payments including recurring payments while remaining compliant with NACHA & EFTA

Nachteile:

Lost track of recurring payment authorizations causing payments to fail.

PDCflow is my go to vendor for payment processing

Vorteile:

The interface with our collection software makes the product great and a wonderful addition to our software. Their new web portal is easy to use!

Nachteile:

My only complaint might be a personal problem. If i send an e-mail for help, they call. I would love a response to my question by e-mail so I can use it as a reference in the future.

Outstanding performance and support. PDCflow is a Winner!

Kommentare: Started using PDC4U to process credit/debit card payments in 2014 via web portal. Easy to use. Easy to research payments & excellent reporting. Selected a hosted financial system in 2015 that has PDC4U integrated. Seamless, fast transactions continue

Vorteile:

Reliable , fast transaction processing, and PCI compliant.

Nachteile:

None

ACH batches

Kommentare: I logged the issue and almost in seconds I got a response and I knew someone was working on our problem. And they don't stop until it is done.