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Über Hapana
SaaS-Technologie für den Fitnessbereich, die den Geschäftsbetrieb in den Bereichen Terminplanung, Zahlungen, POS, mobile Anwendungen und Corporate Dashboards ermöglicht.
The integration capabilities with other fitness apps and wearables have also enhanced our ability to provide personalized fitness plans.
The one con I find a little frustrating is when searching for a customer you must have the exact details - it doesn't auto suggest from just a few letters.
Nutzerbewertungen filtern (77)
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Nutzerbewertungen filtern (77)
A one stop shop for our network.
Vorteile:
The ease of use for our members via the app, but also the ease of use for staff, it was very intuitive.
Nachteile:
Some minor elements of the UX need improvement which have already been raised by other franchisees.
HIGHLY recommend [sensitive content hidden] as your Account Manager!
Kommentare: It's overall been excellent. Almost 3 years underway with our partnership with Hapana and it's been quite a tricky road to learn the system needless to say, given both our business and Hapana themselves are always adapting to the current market demands. But having the dedicated/allocated account manager, [sensitive content hidden] recently assigned to us, it's made my 'getting up to speed' way way faster, allowing the business as a whole, tighten areas of Hapana that I don't believe we were utilising to the fullest, but now we are. Thanks again [sensitive content hidden]! Your wealth of knowledge has been wonderful! You really know you stuff, it's impressive how quick you can get me an answer - not just any answer, but an answer that is a solution.
Vorteile:
My account manager [sensitive content hidden] has been absolutely amazing. Couldn't praise her enough. I'm not tech savvy, so this platform has been quite a challenge for me, but [sensitive content hidden] has been able to address every one of my questions and been able to provide a timely answer or workaround. The platform itself doesn't seem as complicated to navigate once I learned what I'm doing, but I'd have been very stuck if it weren't for [sensitive content hidden] -so well done.
Nachteile:
Without a dedicated accounts manager, like mine - [sensitive content hidden] - raising service tickets can be quite lengthy. Whilst all the team work tirelessly to address all the questions directed at them, raising service tickets loses the more personalised aspect, as tickets generally get addressed by another staff, different to the one you might have previously used/received a response for - more often than not, I'm needing to explain my situation over again so they understand what it is that i'm asking, as our company is a little unique to the mainstream client accounts.
Antwort von Hapana
vor 7 Monaten
Thank you so much for your awesome review Sam! We are thrilled to hear how our team has been able to support you whilst using Hapana's platform. We will feedback regarding our support ticket process, this is something we are continually working on improving and always welcome feedback on this process.
Great Product, User friendly
Kommentare: Excellent, great support and open to feedback
Vorteile:
Easy to use for all team members, great member interface as well
Nachteile:
Small features that I think are needed like suspensions reasons - none are deal breakers
Please do not use it
Kommentare:
please use the other option.
when they talk about features that haven't been developed in the sales stages, I'll be impressed, but at this point, there isn't a single properly functioning one after over a year."
Vorteile:
There is no pros terrible UX, terrible payment system Very slow CS Always ask client`s resource
Nachteile:
Terrible UX, terrible payment system Very slow CS Always ask client`s resource
In Betracht gezogene Alternativen:
Hapana X Power Moves
Kommentare: Very good. They are consistently evolving with the times and always take on you ideas to improve the platform
Vorteile:
Open Communication and very responsive in resolving issues Stephen is a GUN!!
Nachteile:
The inability to track purchases from Google/meta ads as this is a key functionality that can be used to tailor marketing spend and audience
From rebrand to growth: Hapana's unmatched support
Kommentare: Overall, our experience with Hapana has been very positive. The platform has made our operations more efficient, allowing us to focus more on delivering a high-quality experience for our clients. The customer support team has been responsive and helpful whenever we had questions or needed assistance. Hapana has become an essential tool in our day-to-day operations, and we look forward to continuing to leverage its capabilities to enhance our business. Additionally, Hapana played a crucial role in making our recent rebrand seamless, providing exceptional customer service throughout the process. Their team's responsiveness and attention to detail ensured that every aspect of our transition was smooth and efficient, allowing us to focus on delivering an outstanding experience to our clients!
Vorteile:
As a growing business, VAURA has greatly benefited from Hapana's support and dedication to continuous improvement. Their team has been with us every step of the way, providing exceptional customer service and ensuring we have the tools we need to succeed. Hapana actively engages with brands like ours to gather feedback and make updates that enhance their product. This commitment to evolution ensures that the platform adapts to our changing needs, helping us stay ahead in the industry. Additionally, the integrated reporting and analytics in Hapana provide valuable insights into our business performance, helping us make informed decisions.
Nachteile:
One challenge with Hapana is that, unlike larger competitors like Mindbody, it can be difficult to get people to recognise its full potential. Because Hapana is not as widely known, clearly outlining its unique advantages and innovative features is crucial for its future success. Highlighting the ways Hapana excels—such as its personalised customer support, commitment to evolving its platform based on user feedback, and innovative solutions tailored for growing businesses like ours—will help distinguish it in a competitive market.
Antwort von Hapana
vor 4 Monaten
Thank you so much for sharing your experience with using Hapana Lilly! We're thrilled to have supported VAURA's growth and rebrand. It’s great to hear that Hapana's tools, integrated reporting, and customer service have helped streamline your operations and provided valuable insights. We appreciate your feedback on market recognition and understand the challenge of standing out in a competitive space. Your suggestion to highlight our unique advantages is noted, and we’ll continue focusing on innovation, adaptability, and customer-driven improvements to showcase these strengths. We’re excited to keep supporting your business, and we’re grateful you chose Hapana as your partner. If you need anything, we’re always here to help!
In Betracht gezogene Alternativen:
Hapana review
Kommentare: Overall a great experience since all the issues have been sorted and great ongoing support. [sensitive content hidden] has been great with helping us!
Vorteile:
The user friendly app is great and there is great support. [sensitive content hidden] has been really great at helping me with any questions I have and really helped me understand how to use Hapana
Nachteile:
At the start our app kept getting delayed and we had some issues with accounts from the web version of Hapana
Antwort von Hapana
vor 3 Monaten
We’re delighted to hear that you’ve found the app user-friendly and that our support team has been so helpful in guiding you through any questions. It’s fantastic to know that things have been running smoothly since the initial setup challenges were resolved. We’re grateful you chose Hapana and appreciate your continued trust in our platform.
In Betracht gezogene Alternativen:
Great customer support!
Kommentare: I am very happy with Hapana - it is easy to navigate and the support I receive is fantastic.
Vorteile:
The customer service. [sensitive content hidden] is amazing, always responsive and quick to help me out. I feel very supported by her which is vital in a partnership like this.
Nachteile:
Some teething issues with set up and inclusions, but this has been resolved.
Hapana Review
Kommentare: [sensitive content hidden] have been great to work with. They will always do what they can to help me get the answer I need. We have learnt how to work with Hapana and the services it's provides, but sometimes that faces difficulties too.
Vorteile:
Once I have an understanding on how to do certain things, it's easy enough.
Nachteile:
The lag times we face and trying to understand why things don't work as they should.
Please do not use this platform
Kommentare: Terrible ever
Vorteile:
Nothing. please when you are considering this platform, please use the other option
Nachteile:
1. Slow CS 2. Very low capacity for IT development => Most IT guys are outsourcing in India3. Booldy expansive then product quality4. Only care about expansion even platform has lots of problems5. If extra requests, you have to yourself. They do not care about your request.
LTYB Review
Kommentare:
Our experience with Hapana has been outstanding. We were one of the early adopters and seen the software develop.
We are certainly very happy.
Vorteile:
The ease of use and the functionality that enables our brand to run the business. We have 20 Listen To Your Body studios and the software meets our needs and some.
Nachteile:
Nothing really. The system does what we need it to do.
Antwort von Hapana
vor 11 Monaten
Thank you for your kind words Ben! We love it when our early adopters are still loving our work years and years later. We can't wait to continue supporting LTYB for many more years!
Great Beginnings
Kommentare: Customer Service has been great with our account manager and onboarding manager. The migration of our data was smoothly handled and the roadmap for their future deployments look promising
Vorteile:
Hapana has been great for our systems. Were a growing company with growing needs and their development team has been open and receptive to new ideas!
Nachteile:
Because they are newer - some core functionality you would think would be built hasnt yet. This does create limitations
Antwort von Hapana
vor 11 Monaten
Thank you for your review Allie, we love being able to support fast growing businesses and watch you guys thrive. Our roadmap for future updates and development should really help out with some of those core functionalities you mentioned. We appreciate the feedback!
In Betracht gezogene Alternativen:
Review on OneFitStop
Vorteile:
- Personalised App - Engage Marketing system - The customer service!
Nachteile:
- Changing a clients details can be tricky - our old software had tabs within the client where you could see all their details instead of having to go back to the dashboard to click into a different section (eg. Payments)
ATÓRA Training Review
Kommentare: I've dealt with [sensitive content hidden] for my whole time with Hapana, and I can happily say that he has made the experience very enjoyable and helped us with all questions or concerns.
Vorteile:
The functionality to be able to create your own packages and memberships. Gives us the control to grow our businesses effectively.
Nachteile:
The reporting can be hard to find and very time consuming. A accurate dashboard would make this incredible.
Antwort von Hapana
vor 7 Monaten
Thank you for your review Anthony, we always appreciate the feedback and will pass on your comments on our reporting capabilities to our product team
Hapana user for the last 3 years
Kommentare: Experience overall is great especially [sensitive content hidden] who is super helpful and responsive
Vorteile:
Functionality plus easy to use and easy to train staff on
Nachteile:
Cost is a little high comparative to others in market
Antwort von Hapana
vor 7 Monaten
Thank you for your review Marco, we really appreciate the feedback
Great service & experience
Kommentare: Really great, as [sensitive content hidden] made the whole process a breeze!
Vorteile:
[sensitive content hidden] is absolutely amazing and so supportive! She’s helped us every step of the way, really prompt with her responses and is so patient and friendly, which makes the entire experience very easy! The system is user friendly and easy to navigate once you get used to it.
Nachteile:
There is a support hub but it would be great if there was a user manual / guide.
Antwort von Hapana
vor 7 Monaten
Thank you for your review Elsa! We are so pleased to hear you love our AMs as much as we do! Your comments on having a user manual is something we will look into adding to our onboarding process for sure.
Great Support
Kommentare: Great, I used it from a Regional Manager side. They are always willing to improve and better them selves
Vorteile:
The support they provide. Some parts are very simple to use.
Nachteile:
Some reports can be a bit confusing. I found some times there were a few ways to get the same report
Antwort von Hapana
vor 7 Monaten
Thank you for your feedback Hilarie, we will certainly look into the reporting and how we can streamline this a bit further. Glad to hear you find our support team great!
Almost there!
Kommentare: Happy, however, there is always room for improvements. The Support from my Hapana team has made a positive outcomes with Hapana.
Vorteile:
The support from the Hapana team has been outstanding. It has worked well for the business Easy for members to create profiles
Nachteile:
Need to be an All-in-one member CRM journey, that would seal it for Hapana. Lead>Sale>Retention>Ongoing Messaging Campaigns>All communications with Members through Hapana, so it's all captured.
Antwort von Hapana
vor 11 Monaten
Thank you for your review Justin, we really appreciate the feedback and will review our CRM capabilities to see where improvements can be made. We are thrilled that our support is benefitting you, especially as we pride ourselves on our customer support and relationships
A platform that has a great support system
Vorteile:
The support team at Hapana are really helpful and get back to us really quickly. They have strong knowledge of the system and do their best to explain things really clearly and send looms/ screens shots when needed, which is a huge help. Massive kudos to the support team.
Nachteile:
Finding out data in terms of billing for clients and understanding invoices is a bit confusing. As a master franchise with franchisees the question of billing does come up a lot and we can't see this data from our end. Integrating STRIPE has also been an issue for us at some point also.
Antwort von Hapana
vor 9 Monaten
Thank you so much for your positive feedback and for highlighting the strengths of our support team! We appreciate your candid feedback regarding the billing data and invoice understanding. We will pass this on to our team and make sure this is worked on in the future
Rival Review
Vorteile:
Price, functionality, support and features
Nachteile:
some slowness, but apparently its getting fixed
Antwort von Hapana
vor 10 Monaten
Thank you for your review Laziz, we appreciate the feedback!
Get Yourself Motivated
Kommentare: Overall an amazing experience with Hapana and don’t see any reason we would need to change.
Vorteile:
It’s perfect for our business in every way. It is very user friendly which is perfect for our staff
Nachteile:
We did try to integrate our biometrics and at this time it is not possible. Still hoping in the future we can get it to work
Krave Gym Review for Hapana
Kommentare: Great
Vorteile:
Great product with a tech forward and app centric focus.
Nachteile:
App feature limitations. I would like to be able to keep track of more statistic for our members in the app with our brand.
Hapana is a GAMECHANGER!!!
Vorteile:
Hapana is the only platform that I have found that legitimately competes with the industry leader. Their customer service blows EVERY other platform out of the water! The Hapana Team puts so much care into their product and genuinely listens to their clients.
Nachteile:
Nothing. Hapana works exactly as needed and their support is amazing
Don’t waste your time
Kommentare: Horrible also they trap you into their payment provider who rips you off and demands unrealistic payment if you try to leave.
Vorteile:
It was reasonably easy to learn and cheaper than others
Nachteile:
Poor response times, billing on system was always different to what customers are charged and you couldn’t explain it, unable to check people in for gym us only so we had to keep a paper book as well and hope that members were paid up, extremely slow, very poor service if you’re not a massive facility.
Antwort von Hapana
vor 4 Jahren
Thank you for the feedback. It is certainly disappointing to see that your facility did not value the 10+ hours we spent onsite plus hundreds of emails back and forth to support your operators. We hope to see you back in the future to take advantage of our full technology stack that hundreds of other gyms like yours have found incredibly valuable.
useful and very effective for a small fitness company like me
Kommentare: great and easy to use for my business
Vorteile:
That it was easy to use and flow was very easy to setup
Nachteile:
some functions for admin, eg. more functions available for revenue and also being able to change anything if needed, which for something s it doesnt allow.
