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Über Hapana

SaaS-Technologie für den Fitnessbereich, die den Geschäftsbetrieb in den Bereichen Terminplanung, Zahlungen, POS, mobile Anwendungen und Corporate Dashboards ermöglicht.

Erfahre mehr über Hapana

Vorteile:

Easy integration from previous studio management software.

Nachteile:

To add on to this, the customer service, or lack of, made this problem even larger.

Bewertungen zu Hapana

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,2
Funktionen
4,0
Preis-Leistungs-Verhältnis
4,2

Weiterempfehlungsquote

7,8/10

Hapana hat eine Gesamtbewertung von 4,2 von 5 Sternen basierend auf 44 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (44)

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Nutzerbewertungen filtern (44)

Chris
Director in Australien
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Extremely Satisfied

5,0 vor 2 Monaten Neu

Vorteile:

As a gym owner who's implemented One Hapana into our daily operations, I couldn't be more pleased with the impact it's had on our business. The platform is a game-changer, streamlining client management, scheduling, and financials—all in one user-friendly interface. Its features have significantly reduced administrative workload, allowing us to focus more on client interaction and service quality. The integration capabilities with other fitness apps and wearables have also enhanced our ability to provide personalized fitness plans. Overall, Hapana has not only improved our operational efficiency but also elevated our client satisfaction. Highly recommend it to any fitness business looking to upgrade their management system.

Nachteile:

While Hapana has been a fantastic tool for our gym, a few cons are worth mentioning. The initial setup and customization can be time-consuming, requiring a significant upfront investment of time to tailor the platform to specific business needs. Additionally, for those less tech-savvy, there might be a slight learning curve. Lastly, while the integration with other apps is generally strong, there are a few key fitness and wellness apps that it doesn't yet support, which can limit the comprehensiveness of client data. Despite these points, the overall value and efficiency gained still make it a top choice for us.

Antwort von Hapana

vor 4 Wochen

Thank you Chris for such a detailed and thoughtful review, we really appreciate the feedback. We will definitely take on your constructive comments regarding our integrations and initial set up and hopefully get this streamlined further in the future.

Kelly
Owner and Master Teacher Trainer in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Hapana meets a complicated business model and nails it.

5,0 letzten Monat Neu

Kommentare: My overall experience has been great. I came from Mindbody and have researched a number of other scheduling platforms. There has not been am issue Hapana won't tackle and I have had amazing response to any concerns I have had. My clients experience is even more important to me and they love the app and the website integration.

Vorteile:

The custom app for client side interaction, my personal customer service rep, the growth in features over the past few years, the ability to accommodate my complicated pay structure, multiple studios and new WIX platform integration for a seamless client experience.

Nachteile:

I would like to have one place to enter a new teacher, class type, client, promotion, etc and then be able to associate that new teacher etc with the studio locations they will be working from - rather than having to enter that new teacher at all three locations. Also, everyone is paying with Apple Pay and we cannot accept it. This is becoming a bigger issue in my area. We would also prefer to have an in studio CC swiper to save so much time inputting card info at the front desk.

Antwort von Hapana

vor 4 Wochen

Thank you for your review Kelly, its so great to hear how much you enjoy using Hapana and how we have supported the success of your studio. We will definitely pass on your feedback on our payments through the software as we know this is such an important part of daily runnings.

Trent
Owner in Australien
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Outrageous Sales Tactics - With No Service

1,0 vor 3 Monaten

Kommentare: Steer clear, much better options out there.

Vorteile:

Nothing, what's the point of making a product that you doesn't work as intended?

Nachteile:

They paint the picture of a dream studio when signing onto their Grow & Core network, all these shiny slides and excitement about the ease of product use. I couldn't be more unhappy from working with them, it takes 7 - 10 days to get any response from their support team. Their products are inferior to almost everything else on the market, difficult to use, slow & doesn't allow to open new tabs seamlessly. I wont be sticking around with these guys much longer, I feel mislead and lied to and cant believe a company this big can be so bad at offering management software. Not a single person ever call you outside of trying to sell you something. You cant find any customer support numbers anywhere because they probably don't exist.

Mikaela
Co-Owner and Director in UK
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Hapana wasn't the first software we used but it will be the last!

5,0 vor 2 Monaten Neu

Vorteile:

- The wide variety of products allows us to keep all of our operations in one place! - The people! All Hapana Staff interactions we have had over the last 4 years have been enjoyable. You can tell the staff enjoy working for Hapana. - When we started with Hapana the company was very new and as such had a lot of features we wanted but were not available at the time. The team have been very good at taking feedback and ideas onboard to continually improve the offering available.

Nachteile:

We would love to see more communication around new feature releases. This year we have noticed more and more knowledge base articles being released which is great but would love to receive these in our inbox so we don't miss any.

Antwort von Hapana

vor 2 Monaten

Thanks for your review Mikaela! We will certainly look into providing clearer and more frequent comms on our product releases. We are thrilled you're loving Hapana!

Anita
Director in Australien
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fantastic Customer Service & Support

5,0 vor 2 Monaten

Kommentare: Fantastic! The support has been incredible and we haven't looked back.

Vorteile:

The support is second to none. The management system is simple, effective and a great user experience for our clients.

Nachteile:

Sometimes difficulty optimising our customer sales flow.

Antwort von Hapana

vor 2 Monaten

Thank you for your kind words Anita. Our team takes great pride in our client relationships so we are thrilled you see the hard work we put in here!

Amber
Facilities Manager in Australien
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Review on OneFitStop

4,0 vor 3 Jahren

Vorteile:

- Personalised App - Engage Marketing system - The customer service!

Nachteile:

- Changing a clients details can be tricky - our old software had tabs within the client where you could see all their details instead of having to go back to the dashboard to click into a different section (eg. Payments)

Laziz
Director in Australien
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Rival Review

5,0 letzten Monat Neu

Vorteile:

Price, functionality, support and features

Nachteile:

some slowness, but apparently its getting fixed

Antwort von Hapana

vor 3 Wochen

Thank you for your review Laziz, we appreciate the feedback!

Matt
Director in Australien
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great product

4,0 vor 2 Jahren

Kommentare: Overall very happy. Not the cheapest going around but definitely fully stacked with features. We are happy we made the move, and are looking forward to utilising even more of the features included in our Hapana package in the near future. Would recommend.

Vorteile:

- Easy integration from previous studio management software - Loads of features - Good integration with social media, email - Automated marketing system is fantastic

Nachteile:

- Somewhat lacklustre customer support when compared to other providers, particularly via phone - Issues can take days and weeks to resolve via email - Some ongoing teething issues but most get worked out quickly

Justin
Director in Australien
Professionelles Training & Coaching, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Almost there!

4,0 vor 3 Monaten

Kommentare: Happy, however, there is always room for improvements. The Support from my Hapana team has made a positive outcomes with Hapana.

Vorteile:

The support from the Hapana team has been outstanding. It has worked well for the business Easy for members to create profiles

Nachteile:

Need to be an All-in-one member CRM journey, that would seal it for Hapana. Lead>Sale>Retention>Ongoing Messaging Campaigns>All communications with Members through Hapana, so it's all captured.

Antwort von Hapana

vor 2 Monaten

Thank you for your review Justin, we really appreciate the feedback and will review our CRM capabilities to see where improvements can be made. We are thrilled that our support is benefitting you, especially as we pride ourselves on our customer support and relationships

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A one stop shop for our network.

4,0 vor 2 Jahren

Vorteile:

The ease of use for our members via the app, but also the ease of use for staff, it was very intuitive.

Nachteile:

Some minor elements of the UX need improvement which have already been raised by other franchisees.

Christopher
Personal Trainer / Director in Australien
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Really enjoying OneFitStop and our members love the App they developed for us!

5,0 vor 3 Jahren

Kommentare: Fantastic!!
Really looking forward to a strong partnership in 2021!

Vorteile:

The App they made for us is really easy for our clients and members to use - we now have no one behind on their payments and packs. It looks great and works really well too.

Nachteile:

Integration was easy and very quick. The only things we are asking to be improved are; more automated featured woven in to the Membership Suspension system (but it works well right now) and two way text messages. Both of these items we have been able to discuss directly with the owners and managers of OneFitStop and they are developing solutions first thing in 2021. In fact, whenever we need any help or are looking adding/making changes to the existing system to make our jobs easier they always listen and come up with solutions ASAP. Great!

Ben
Director in Australien
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

LTYB Review

5,0 vor 3 Monaten

Kommentare: Our experience with Hapana has been outstanding. We were one of the early adopters and seen the software develop.
We are certainly very happy.

Vorteile:

The ease of use and the functionality that enables our brand to run the business. We have 20 Listen To Your Body studios and the software meets our needs and some.

Nachteile:

Nothing really. The system does what we need it to do.

Antwort von Hapana

vor 2 Monaten

Thank you for your kind words Ben! We love it when our early adopters are still loving our work years and years later. We can't wait to continue supporting LTYB for many more years!

Terri
Owner in Australien
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

One Fit Stop is an affordable software that fits my yoga studio perfectly.

5,0 vor 7 Jahren

Kommentare: I get bookings, I get to advertise with links, I get an easy to use app.

Vorteile:

The best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link. I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are. So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them.

Nachteile:

Initially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent. Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes. The biggest con I have is that you cannot use the same email address for clients. You also cannot have an employee as a client, would be good if they were automatically in the system as both. Family sharing would be another awesome feature as it's very time consuming setting up different accounts for a child and then having to tell the parent that you need their card details recorded in 2 places - that is an uncomfortable situation.

Allie
Director of Quality in USA
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Beginnings

5,0 vor 2 Monaten

Kommentare: Customer Service has been great with our account manager and onboarding manager. The migration of our data was smoothly handled and the roadmap for their future deployments look promising

Vorteile:

Hapana has been great for our systems. Were a growing company with growing needs and their development team has been open and receptive to new ideas!

Nachteile:

Because they are newer - some core functionality you would think would be built hasnt yet. This does create limitations

Antwort von Hapana

vor 2 Monaten

Thank you for your review Allie, we love being able to support fast growing businesses and watch you guys thrive. Our roadmap for future updates and development should really help out with some of those core functionalities you mentioned. We appreciate the feedback!

James
Director in Australien
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

One Stop Shop

5,0 vor 4 Jahren

Kommentare: As you can probably notice from above I have had an amazing journey with them. Jarron and his team are total professionals who get the job done. 10 out of 10 from me.

Vorteile:

The previous software I use was a multi industry software that didn't serve our purpose. The switch to OneFitStop was seamless and to be honest I wish I did it earlier. The fact that it is a dedicated fitness software makes so much of a difference. From member usability to management back back end software, it does the lot. Our team is so much more efficient in everything we do. I highly recommend to anyone considering.

Nachteile:

The only thing I can pick and it is minor were some features with the dedicated app. Switching between sites was a bit clunky however to the management team they have fixed the issue in their next update. Thats another great point about OneFitStop the ability to work directly with management to resolve any issues.

Zoe
Director of Content in Australien
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Vive Active X Hapana

5,0 vor 10 Monaten

Vorteile:

Class scheduling and client management plays a huge role in how we use Hapana. Both are very user friendly and easy to navigate.

Nachteile:

The app not being completely customisable.

Jeremy
Director in Australien
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Needs improving

2,0 letztes Jahr

Kommentare: Unfortunately stuck with hapana due to franchise agreement and wish they would pick their game up. If you are a small business you are going to be paying $300+ a month for headaches.

Vorteile:

Honestly there is nothing about hapana that I could be grateful for. For what you pay you get a barely working app that's hard to navigate, easy to make mistakes and the the support is always rubbish. Hapana have lost me a decent amount of time and money!

Nachteile:

How difficult it can be to navigate, how slow and ineffective support are. They don't help at all or action any suggested improvements.

Rez
Director in Australien
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Feedback regarding Hapana

5,0 vor 2 Monaten Neu

Kommentare: Hapana is a solid, great platform; it's user-friendly and helps keep everything organized and manageable. Its seamless integration with our CRM streamlines member recruitment, simplifying the entire process for us. [sensitive content hidden] at Hapana is also great to work with. He's consistently responsive and helpful, providing detailed responses that consider various scenarios whenever we have questions. Very much appreciate it [sensitive content hidden]! Overall, we're happy with the service and support we've received from Hapana.

Vorteile:

After sale service is awesome. In particular, [sensitive content hidden] is a big help in the team.

Nachteile:

Perhaps, reporting can be improved by including for example, churn rate, length of stay of members.

Antwort von Hapana

vor 4 Wochen

Thanks so much for the feedback Rez! We are so happy to hear how our AM team is providing such excellent value to your experience with Hapana, we have shared this with the team along with your useful feedback on our reporting which has been shared across our product and dev teams.

John
Mnaging Director in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good product

5,0 letzte Woche Neu

Vorteile:

ease of use is the main reason, dedicated account manager who is very accessible

Nachteile:

It is always hard to fully integrate a high level CRM system and sometimes that comes with challenges in glitches and push messages.

Alan
Director in Australien
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

OFS makes business easy

5,0 vor 4 Jahren

Kommentare: Best business decision we have made. The support is a highlight!

Vorteile:

OFS has grown and developed over the years that we have been working with it. The platform is not only simple for my staff and clients to use, it does so much more in the backend that we required to run our business smoothly. The support is also outstanding, all local and and email/phone call away. One of the best business decisions we have made.

Nachteile:

No Cons. Above and beyond anything else we have seen on the market

Antwort von Hapana

vor 4 Jahren

Thank you for your feedback! We are looking forward to supporting you and the franchise network for many years to come.

Scott
Founder and CEO in Australien
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Big Decision Paid Off

5,0 vor 11 Monaten

Kommentare: Hapana has provided a great platform from which we can now scale our operations. the support team has been first class and super responsive. The Hapana system is world class and their team are great to deal with. Making the decision to change systems was a big one and it has been worth it.

Vorteile:

The migration process was smooth; the reporting functions are detailed and easy to access; our members liek the app and find it user-friendly, and it's great for promotions; class scheduling and billing are efficient.

Nachteile:

It was a lot to learn at the beginning but with practice and support from the Hapana team it was achievable.

Kelly
Assistant General Manager in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We <3 Hapana

5,0 vor 4 Wochen Neu

Kommentare: Overall, I am very pleased with the Hapana software and their customer support. It's easy to train new employees on.

Vorteile:

All-in-one system, bi-weekly customer support meetings, two-way texting, reports & graphs, the app, the many options

Nachteile:

organizing support tickets, when the system randomly goes down, speed of moving from page to page,

Antwort von Hapana

vor 3 Wochen

Thanks so much for your review and feedback Kelly, we are so pleased to hear you love Hapana and we cannot wait to keep working in partnership with you!

Antonio
Regional Manager in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Get Yourself Motivated

5,0 vor 11 Monaten

Kommentare: Overall an amazing experience with Hapana and don’t see any reason we would need to change.

Vorteile:

It’s perfect for our business in every way. It is very user friendly which is perfect for our staff

Nachteile:

We did try to integrate our biometrics and at this time it is not possible. Still hoping in the future we can get it to work

Amy
Founder in Australien
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Don’t waste your time

1,0 vor 4 Jahren

Kommentare: Horrible also they trap you into their payment provider who rips you off and demands unrealistic payment if you try to leave.

Vorteile:

It was reasonably easy to learn and cheaper than others

Nachteile:

Poor response times, billing on system was always different to what customers are charged and you couldn’t explain it, unable to check people in for gym us only so we had to keep a paper book as well and hope that members were paid up, extremely slow, very poor service if you’re not a massive facility.

Antwort von Hapana

vor 4 Jahren

Thank you for the feedback. It is certainly disappointing to see that your facility did not value the 10+ hours we spent onsite plus hundreds of emails back and forth to support your operators. We hope to see you back in the future to take advantage of our full technology stack that hundreds of other gyms like yours have found incredibly valuable.

Brian
COO in USA
Erholungseinrichtungen & -dienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Smooth and Responsive

5,0 vor 2 Monaten Neu

Vorteile:

The team at Hapana is very responsive. Any issues are resolved quickly and they are eager to assist.

Nachteile:

The CRM portion of the onboarding/training was a bit rushed. The rest of the onboarding was spot on.

Antwort von Hapana

vor 2 Monaten

Thanks for your review Brian! We are so pleased to hear you've had a great experience with our team, we pride ourselves on our customer relationships so this is awesome to hear. Helpful to know about the CRM onboarding, we will review this internally to try and improve.