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eServiceIntelligenceCRM Erfahrungen

Über eServiceIntelligenceCRM

Steigere den Autoservice-Umsatz, indem du wiederkehrende Services, die in deiner Werkstattdatenbank verborgen sind, mit Vorhersage-Analysen kennzeichnest.

Erfahre mehr über eServiceIntelligenceCRM

Vorteile:

Its ability to track and accurately predict future service dates with complete customization control of all service fields so we can set our own intervals for our customers.

Nachteile:

There is not much I can say to the negative side. The only thing that comes to mind was the way I use my own management system did not match up to the way Service Intelligence curated the information.

Bewertungen zu eServiceIntelligenceCRM

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,2
Kundenservice
4,4
Funktionen
4,0
Preis-Leistungs-Verhältnis
3,7

Weiterempfehlungsquote

7,3/10

eServiceIntelligenceCRM hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 13 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (13)

Christian
Christian
Owner in USA
Verifizierter Nutzer auf LinkedIn
Automotive
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great product. Responsive support team.

5,0 vor 6 Jahren

Kommentare: Increased sales by being able to clearly show customers needed maintenance AND what's not due. Increased trust by reassuring them we really aren't trying to sell unneeded service. Helps us develop maintenance programs for our customers.

Vorteile:

Doesn't just say a customer is past due for a service using a rigid pre-set list. Actually uses the vehicle's history for specific maintenance items and intervals we set to show customers what they need AND how long until what's not needed on current visit. The printed form is a great tool for interviewing customers about maintenance history as well as educating them on service needs and intervals. I've looked at quite a few automotive CRM systems and SI is the unique standout.

Nachteile:

Pricing structure is done as module add-ons. Seems pricy to me. Just offer a basic level and a pro level and be done.

Antwort von eAutoClub

vor 6 Jahren

Thanks for your great and honest review Christian. We love working with top shops like yours and hope to build a long lasting relationship with you.

Tyler
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Still the Best

5,0 vor 8 Jahren

Kommentare: I have been with eServiceIntelligenceCRM since there were doing CRM for Mitchell years and years ago. eServiceIntelligenceCRM has continuously outpaced the competition and keeps making their product better every year. I tried out Mitchell's new CRM for several months a few years ago (as soon as I switched my customers started complaining that they weren't getting their service reminders anymore or that they were inaccurate) and I came right back to eServiceIntelligenceCRM because it is the better product. I have looked at DemandForce and multiple others and they just can't do what eServiceIntelligenceCRM does. If you want the best, go with eServiceIntelligenceCRM.

Vorteile:

Accuracy, controlling the targeted marketing campaigns

Nachteile:

Does not have customer portal where customers can log in and see their service history, need more graphic options for campaigns, wish it would print the reports for customers as soon as I start a repair order

Antwort von eAutoClub

vor 8 Jahren

Hi Tyler, Thank you so much for your review. We are glad to have you back as a customer after you toured others, realizing accuracy and predictive maintenance is what vehicle owners want. I want to address your "cons" as you brought up some very good points! Custom Graphics: We are working on this for the future version next year. In the mean time we have come up with a few solutions. A. You can create any filter of your customer database and export it as a CSV file. That way if you use other programs like MailChimp or Constant Contact you can import that specific list and use their flexible email editors. B. Our email templates are html. You can create your own html templates and put them in the right directory, and we can send those out through our automated schedule. AUTO PRINT REPORTS: This is great feature shops have been asking for, and as of now we are BETA testing it with shops . Let me know if you want to BETA test this feature with us. Thanks

Matt
President in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Terrible Service for a Subpar Product

1,0 vor 2 Jahren

Kommentare: We used this company for some months, we were promised a free 30 day trial and when we never received credit [SENSITIVE CONTENT] told us “we don’t do that.” We went through an aggressive sales pitch, in which [SENSITIVE CONTENT] agreed that we would not be charged a early cancellation fee if we decided to part ways. After struggling to get the software to work properly with our business for months, dealing with just basic failures like major typos in campaigns being sent to clients, keywords not linking properly, creating duplicate clients in both our system and theirs, having to pay for additional SMS credits etc, we decided it just wasn’t a good fit, and that is when the real fun starts! We emailed to cancel service near the middle of the month. [SENSITIVE CONTENT] reached out to talk about it stating that we wouldn’t find anybody better than them and they hope we’d reconsider, we told him to go ahead and cancel. Sure enough, first of the month we get charged the $500 then a couple days later a $1500 charge for 3 months of service, so a 4 months worth of cancellation fees charge. I reached out and spoke to [SENSITIVE CONTENT], during that conversation he called me an idiot because his system couldn’t possibly be that broken, we settled on a $750 agreement and never received credit. After some nasty back and forth [SENSITIVE CONTENT] agreed to a $250 charge and still never issued credit for the almost $2000 he stole, and even laughed stating “did you think a verbal agreement would stop me from charging you? Everybody pays us.”

Vorteile:

Can’t really list any pros. Before my cancellation I could of at least said they were friendly, but that experience I have nothing good to say.

Nachteile:

Software is buggy, runs as spyware on your PC. Takes months to get sorted properly, constantly having to correct internal issues.

Fred
President in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fantastic service

5,0 vor 7 Jahren

Vorteile:

This service is NOT a bill to pay every month. SI is a direct investment into my business though the many campaigns I can run to put dollars in my pocket. SI lets me pinpoint the customers specifically in need of the service I'm promoting. This stops the waste in little advertizing budgets. I can get more from every campaign instead of using costly shotgun style blanket campaigns.

Nachteile:

There is not much I can say to the negative side. The only thing that comes to mind was the way I use my own management system did not match up to the way Service Intelligence curated the information. This severely limited the features I was able to use in SI. However after some time spent with the service staff they were able to re-code their program to fit my needs perfectly

Antwort von eAutoClub

vor 7 Jahren

Hi Fred, Thanks for the great review. We have enjoyed working with your shop the last few years and making the program work better for you from your valuable feedback! Keep up the great work in your shop!

Bob
owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Awesome program that supercharges my SMS

5,0 vor 5 Jahren

Kommentare: Having an accurate system for scheduling future appointments was major for me and it works fantastic!. I'm starting to use email communications for marketing of which the support staff are sooo helpful with! The sales, support, technical staff are all awesome! Very organized & prompt with handling questions or any problem!

Vorteile:

Its ability to track and accurately predict future service dates with complete customization control of all service fields so we can set our own intervals for our customers! Positive response from our customers on the easy to comprehend information format. Information on customers, vehicles and service history is faster and easier to access than from my SMS. Phone text messaging capability to customers, etc, etc!

Nachteile:

That they didn't create it or I didn't find out about it sooner, haha! My use so far since starting over a year ago has had access limited to only my shop computer(s) but that is going to change very soon!

Antwort von eAutoClub

vor 5 Jahren

Thanks so much for your review Bob. It's been great working with you and your team on providing a superior experience for your customers. I look forward to a long term relationship with you.

James
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Product

4,0 vor 8 Jahren

Kommentare: Overall wonderful. This software cuts customer follow up time in half. Customers leave knowing we will be in touch and the status of their vehicle.

Vorteile:

Very user friendly and visually appealing

Nachteile:

It has a few glitches- sometimes the automation can be unreliable so you do have to follow up and make certain things are happening the way you want them to. This is easily overlooked as the technical support team is very responsive and often delivers same day fixes.

Antwort von eAutoClub

vor 8 Jahren

Thank you for the review James. It has been a pleasure working with your shop and look forward to working with you for many years. We firmly believe that there is no substitute for using your customers service history to properly track and age parts, lubricants and fluids based on how many miles they drive per day. This offers the most accurate consulting you can give a vehicle owner. To accomplish this kind of detailed reporting we dig much deeper into your service records than any other marketing company or CRM on the market, and have done so for over 15 years. The main reason why we offer hands on support, training and are quick to fix some of the issues you have experienced is because each management system we work with offers different challenges on how we work with it's database. Long story short, we do not take the easy path when it comes to communicating the service needs to your customers. It requires more support, but your customers will love you for it!

brian
ceo in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Horrable Company

1,0 vor 7 Jahren

Vorteile:

Its a customer retention program that has mileage tracking and seems to be very indepth on that asspect.

Nachteile:

The owner made us promises he could not keep and talk us into getting the program before they were able to link with our invoicing software. Our 30 Day Trial Ended up with not even an explanation. if you try to cancel they will talk and talk and talk until you decide its easier to just hang up and deal with it. as for the program, not sure it is all that great as we where unable to utilize its full features. I would just stay away.

Antwort von eAutoClub

vor 7 Jahren

I am sorry that we had to part on bad terms. We have been in business for 17 years, including 5 years as Snap-On/Mitchell1 partners with wide distribution. We have made it this far without making enemies because of our easy cancellation policy. We are careful to never trap shops into extended contracts, if for any reason our services do not work for them. Our written and published policy is a 30-day trial before committing to the yearly subscription. You were given a full month to cancel the service but you opted not to. We do not charge a setup fee, but we require that you honor a full yearly subscription. We always look how we can learn from experiences like this and hope that one day we can look past this and work together again.

Rick
owner in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great customer service team

5,0 vor 7 Jahren

Vorteile:

the automation of the program, the available customization and the customer service parts of the program are excellent

Nachteile:

not enough automatic feedback from the service Intelligence dashboard, it shouldn't be difficult for SI to send emails showing updates

Antwort von eAutoClub

vor 7 Jahren

Hi Rick, Thanks for your review. It's been a privilege to work with you shop. We're currently developing version 10 and we will take your notes to heart about emailing you regular reports. However, much of that stats you want are in the dashboard. We will reach out to you soon see see what kind of email reports you would like and see if we can get them built into version 10. Thanks

David
President in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

David Hernandez President of Los Gatos Auto Service inc

5,0 vor 8 Jahren

Kommentare: Service was very friendly and works with you. Multiple training systems. There on hands training was enough to get you started. Quick return phone calls when we didn't understand parts of software. After installation we were running the software the same day.

Vorteile:

Looking for sales tools for my automotive shop. Found SI and loving missed sales opportunities. Works with multiple platforms. Easy to use software. Positive Customer response of product. Easy sales increase with repair orders.

Nachteile:

That I didn't know sooner.

Antwort von eAutoClub

vor 8 Jahren

Thank you so much for your review Dave. I have enjoyed working with your positive team as we implemented the software and training. You clearly understood that putting the customer first is what leads to increase sales and revenue. Glad we are a part of that process for you.

Paul
President in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Excellent sales tool

5,0 vor 8 Jahren

Kommentare: I have used Service Intelligence for years now. It has been my experience that the customers love to see there entire history in an to read format that shows them where they stand with the maintenance of their car. This knowledge helps them to feel like an active participant in their own vehicle's servicing without having to feel dependent on their service adviser's sole opinion. I have found this helps drives sales. The customer have even come to me asking for different services without us even making a call. The secondary benefit to me is the technicians save time checking over a car if they can see certain thing have been done recently. They don't waste time checking those items.

Antwort von eAutoClub

vor 8 Jahren

Hi Paul, Thank you for such a great review. We have really enjoyed working with your shop and how easily you adopted the practice of using our Point Of Sale at the front counter and handing your customers the reports. Something so simple can have such an impact for the customer and your sales.

Shawn
Manager in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Fantastic

5,0 vor 8 Jahren

Kommentare: System helps a busy shop like ours be on top of marketing internally to our customers, as well as helping with Point of Sale when car is in the shop. Very pleased with product.

Antwort von eAutoClub

vor 8 Jahren

Hi Shawn, Thank you so much for your review. We definitely enjoy working with your shop and it's unique needs. You challenge us to be the best we can and we thank you for that. Your willingness to adopt new technology that designed to provide the customers with the best experience possible when it comes to vehicle repair and maintenance puts you light years ahead of the competition and will prove to be your path to success. I look forward to our continued relationship for years to come.

Phil
owner in Kanada
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

software is very good

5,0 vor 8 Jahren

Kommentare: customer service has been excellent getting our management system integrated

Antwort von eAutoClub

vor 8 Jahren

Hey Phil, Thank you for taking the time to give us a review. We have enjoyed working with your shop.

Jack
Owner. General manager in Kanada
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

System works as it should. Very good for service advisors

5,0 vor 8 Jahren

Kommentare: Software integrates with our system very well. Keeps accurate information about each customers vehicles. Increases customer satisfaction and also it increases their confidence in us. Also very good for the service advisors to facilitate maintenance sales

Antwort von eAutoClub

vor 8 Jahren

Thank you for your review Jack. We have enjoyed working with your shop for over 4 years now. As always, call or email us any time you have questions.