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Über Zinrelo

Als technologiebasierte Plattform bietet Zinrelo eine durchgängige Lösung für deine Treueprogrammanforderungen und datengesteuerte Intelligenz.

Erfahre mehr über Zinrelo

Vorteile:

It's incredibly easy to use, and our customer service team has a genuine affinity for it. This streamlined usability has significantly enhanced our operational efficiency and customer interactions.

Nachteile:

No real cons if you read the documentation you can figure out how to use it.

Bewertungen zu Zinrelo

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,8
Kundenservice
4,8
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,2/10

Zinrelo hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 49 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (49)

Raphael
Raphael
Head of Ecommerce in USA
Verifizierter Nutzer auf LinkedIn
Kosmetik, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best loyalty program so far

5,0 letztes Jahr

Kommentare: Yon-Ka Paris has been using Zinrelo for more than 5 years. I also tried other solutions such as Smile.io and Yotpo rewards for different projects and always ended up switching to Zinrelo. Zinrelo has the best customer service and technical support, always available and extremely helpful. They're helping us (without counting their hours) for a migration to Magento we're currently working on for our B2B website, and on many other B2C projects such as the refer a friend program. Working with them feels like working with our own team really. Our success is also theirs, and you can tell. I highly recommend them.

Vorteile:

- top notch integration/technical team- customer support- admin panel ease of use- loyalty program easy to set up - price

Nachteile:

An integration with [sensitive content hidden] (our current CMS) back in 2015 would have been sensational.

Antwort von Zinrelo

vor 10 Monaten

Thank you for the great review Raphael! It is heartening to see you are enjoying Zinrelo's platform so much.

Adel
Managing Owner in Kanada
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great Software to have fro a grwoing online store.

5,0 vor 5 Jahren

Kommentare: The Overall experience is impressive , specially dealing with the sales team and the technical support , they are prompt , prompt and friendly and have hands on their program.

Vorteile:

Zinrelo has helped me to create this perfect bond and make our customers enhousiaste to place their orders. our customers database was grwoing and needed a customizable program to help keep our customers well rewarded and appreciated .

Nachteile:

some of the features need a deep customization , but that is the part of the paid service , you get what you pay for , however i find the basic features are more than enough , but you shoudl consider doing these customization in the future specially for online stores to make the software looks better on the website. we are considering this in the future.

greg
CEO in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Hard to show specific value to rewards program

3,0 vor 9 Monaten

Kommentare: fair at best. likely going to pull out program

Vorteile:

concept of rewards program.

Nachteile:

cumbersome to implement, hard to justify return on investment, account management is lacking - no sense of urgency and lacks understanding in loyalty concept

Antwort von Zinrelo

vor 8 Monaten

Hi Greg, Zinrelo is recognized as a leader in the loyalty software category across multiple review platforms. We have also received many testimonials and reviews for great support. It is unfortunate you have faced the issues you mentioned. We take pride in delivering a great product and customer support and we would love to work with you to get to the bottom of this. I would urge you to mail me on mihir@zinrelo.com so I can internally address the problems you faced.

Tyler
VP of Operations in USA
Verpackung und Container, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Zinrelo Review

4,0 vor 4 Jahren

Kommentare: Overall it has been a positive experience. We'd recommend this product to others, and it works well with Shopify.

Vorteile:

It was pretty easy to set up. It was easy talking with their sales team, and implementation team. The software is good, and the concept of reward points is something that we've been wanting to do for a while.

Nachteile:

There aren't many things I could think of.

Antwort von Zinrelo

vor 4 Jahren

Thank you so much for your kind words, Tyler. We really appreciate you taking the time out to share your experience and review us.

Nick
CEO in USA
Kosmetik, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Fast & easy to implement

5,0 vor 3 Jahren

Vorteile:

Zinrelo is packed with loyalty rewards features that could be easily tailored to our business and customers. We wanted to launch our program at the earliest, and they followed a very structured process to help us do that. We are planning to set up a program for our B2B customers as well.

Nachteile:

No cons that I can think of, everything works pretty well for us.

Antwort von Zinrelo

vor 3 Jahren

Thank you so much for your kind words, Nick. We really appreciate you taking the time to share your experience and review us.

Sue
Customer Service - Lead in UK
Kosmetik, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Simplified Loyalty: A User-Friendly Gem

5,0 vor 10 Monaten

Kommentare: We are effectively addressing the challenge of enhancing customer loyalty and engagement. The benefits realised include increased customer retention, higher customer lifetime value, and improved brand loyalty

Vorteile:

What we appreciate most about this product is its user-friendliness. It's incredibly easy to use, and our customer service team has a genuine affinity for it. This streamlined usability has significantly enhanced our operational efficiency and customer interactions.

Nachteile:

There is really nothing to improve about this product. We absolutely love everything about Zinrelo!

Antwort von Zinrelo

vor 9 Monaten

Thank you for the great review Sue! It is great to know the usability of our platform has significantly enhanced your operational efficiency.

David
Stock Operations Manager in USA
Verpackung und Container, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Zinrelo - Great software, a few challenges

5,0 vor 9 Monaten

Kommentare: Great company to work with that is staffed by great people. Our customers have responded well to the addition of our loyalty program and they have been using it frequently.

Vorteile:

This is a very well thought out Loyalty Program. It is very feature rich and contains robust user, program and reporting dashboards that are intuitive to use. The setup requires walkthrough which Zinrelo provides and is very good. This is a good company with a helpful staff.

Nachteile:

For 95% of our users Zinrelo works as advertised. But for the other 5% the experience is not as smooth and has required manual management to meet their expectations. To Zinrelo's credit they are always responsive to issues our users experience and I'm hopeful that the issues will be resolved.

Antwort von Zinrelo

vor 8 Monaten

Thanks for great review David! I would encourage you to send me the feedback on mihir@zinrelo.com from the 5% to whom the experience has not been top notch. We would love to work on that.

Jodi
Marketing Director in USA
Kosmetik, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Zinrelo loyalty program is working great for us.

5,0 vor 4 Jahren

Vorteile:

Zinrelo has helped our business shift away from promotions and increase customer lifetime value. We implemented Zinrelo in mid-year last year. This year in Q1 we’ve had a 20% jump in retention rates and 16% jump in customers making 5 or more purchases. Their team was great to work with during the implementation process, and their support folks have been quick to resolve any issues. Zinrelo has been a great partner for us, and we would definitely recommend them to others.

Nachteile:

Nothing that I have come across, it is working good so far.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

One of my favorite applications

5,0 vor 4 Jahren

Kommentare: We absolutely love Zinrelo's loyalty program. We have it customized to match our brand and it seemlessly integrates with our website so it doesn't look like a third party service at all. You can also see, on the back end, the total amount of points rewarded, redeemed, per customer, etc.

Vorteile:

Zinrelo's Loyalty Rewards platform is super easy to customize for your brand and choose which types of rewards you want to offer, as well as the increments and how to redeem their points they earn. It makes a huge difference in our customer engagement rate, motivating them participate in promotions and increase the volume of sales.

Nachteile:

We started having an issue with Instagram not showing Zinrelo when our customers shared images with our hashtag which has made it more difficult for tracking since we reward them for their shout outs, but that's not Zinrelo's fault.

Monica
IT Manager in UK
Bekleidung & Mode, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

User-Friendly with Excellent Product Support

5,0 vor 10 Monaten

Vorteile:

The standout feature of this product for us is its ease of use and flexibility. It seamlessly adapted to our business needs and can be scaled easily making it a versatile solution for our industry

Nachteile:

One area for improvement could be the product's free reporting feature. This would provide even greater flexibility to cater to specific business needs and preferences.

Antwort von Zinrelo

vor 10 Monaten

Thank you for the great review Monica! It is great to know you are enjoying the flexibility that Zinrelo's platform offers. We have made a note of the reporting feature and we will take it up internally.

Kathy
Webmaster in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Using Zinrelo with Netsuite

4,0 vor 5 Jahren

Kommentare: We really like the platform, and we believe that our customers like it. We are really excited to work to grow our loyalty program, and start leveraging all of the features that it has to offer.

Vorteile:

We are really quite happy with our Zinrelo Loyalty program, and we are particularly happy with how the Zinrelo team reaches out to us to suggest new features that we could be using, to drive more traffic to the website.

Nachteile:

While the platform itself is easy to use, we did have some difficulty with integration, and getting all of the web orders to track. We were eventually able to resolve that issue though. Currently, it is only tracking orders for web purchases. In order to track in store purchases, we would need to have an API integration built into the backend of our system, which will be an additional cost. It is something that we would like to do, however, because it will really make the Zinrelo program work seamlessly.

Stacy
E-Commerce & Digital Marketing Director in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great User Experience & Exceptional Service

5,0 vor 4 Jahren

Vorteile:

Earlier this year, we switched our loyalty program vendor to Zinrelo as we were frustrated and disappointed with our previous vendor. We are much happier with Zinrelo's product and service! The platform is easy to use ourselves and for our customers. The biggest asset is the Zinrelo Team, which has been very helpful from getting us set up to continuing to offer insights and help on continuing to further the success of our loyalty program.

Nachteile:

They are very receptive to feedback on improving their product. I asked for two additional data points to be added to a member report and they are going to do it.

Stephen
Marketing Director in USA
Sportartikel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Zinrelo has been a great addition to our marketing strategy

5,0 vor 2 Jahren

Kommentare: Excellent software and customer service.

Vorteile:

Customers enjoy the point system, and it was easy for us to customize and monitor. Once implemented you do not have to adjust anything.

Nachteile:

Setup through ASP.NET was a little confusing, but not impossible.

Antwort von Zinrelo

vor 2 Jahren

Thank you for the great Stephen!

shelbi
Marketing Director in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Coolhorse

4,0 vor 3 Jahren

Kommentare: Overall, our experience has been great and we are see great return. Our customers are loving that we have this option.

Vorteile:

Integration was pretty seamless. Customer service has gone above and beyond to assist.

Nachteile:

We wish you were able to create accounts with a phone number instead of email. We have a lot of customers suggest this.

Antwort von Zinrelo

vor 3 Jahren

Thank you so much for your kind words, Shelbi. We really appreciate you taking the time out to share your experience and review us.

Buddy
CEO in Niederlande
Sportartikel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Zinrelo Loyalty rewards platform review

4,0 vor 4 Jahren

Kommentare: Customer service is NOT good. Communication can be improved.

Vorteile:

Loyalty reward points is the most valueble

Nachteile:

The referral program and how it is set up on our platform. Customers really have a hard time understanding the program and what it does.

ronald
IT in USA
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Zinrelo is a gret easy to use software

5,0 vor 2 Jahren

Kommentare: Terrific ROI, offering rewards to our customers has increased the bottom line

Vorteile:

Very easy to use, plus when there is an issue Zinrelo is very easy to contact and they get back to you ASAP

Nachteile:

No real cons if you read the documentation you can figure out how to use it.

Antwort von Zinrelo

vor 2 Jahren

Thank you for the great review Ronald! It is heartening to see you have significantly increased your bottom line with Zinrelo.

Guy
Web Development in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent platform

5,0 vor 4 Jahren

Kommentare: Great people to work with, always trying to improve our performance. The platform runs itself!

Vorteile:

Full featured, customizable, stable. Support listens to you.

Nachteile:

Nothing, really. It would be great if some of the features were easier to implement.

ben
Manager in USA
Großhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Highly Recommended

5,0 vor 2 Jahren

Vorteile:

Easy to use, got a lot of help from [SENSITIVE CONTENT]

Nachteile:

There is nothing to complain about the software and the company.

Antwort von Zinrelo

vor 2 Jahren

Thank you for your review!

Zev
Sales Manager in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Zinrelo is in a league of its own

5,0 vor 4 Jahren

Vorteile:

Their features were setup to suit our needs. They delivered more than the expectations we had from these features. To add to it, we love their customer support.

Nachteile:

We are happy with the whole offering. No complaints.

Antwort von Zinrelo

vor 4 Jahren

Thank you so much for your kind words, Zev. We really appreciate you taking the time out to share your experience and review us.

Sydney
Customer Service Representative in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Zinrelo Review

4,0 vor 3 Jahren

Vorteile:

Software is very easy to use, and customers have had positive reactions.

Nachteile:

No cons, integration process was smooth and it has been very easy to use.

Antwort von Zinrelo

vor 3 Jahren

Thank you so much for your kind words, Sydney. We really appreciate you taking the time out to share your experience and review us.

Kenneth
Owner in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Terrific loyalty marketing engine

5,0 vor 4 Jahren

Vorteile:

At Saltwater Aquarium we wanted to improve our customer engagement and Zinrelo was helpful in this matter. We got a lot of insights with which we were able to set triggers to send out relevant campaigns.

Nachteile:

We have been using it for 2 years and nothing comes to mind.

Antwort von Zinrelo

vor 4 Jahren

Thank you so much for your kind words, Kenneth. We really appreciate you taking the time out to share your experience and review us.

Sean
CEO in USA
Essen & Trinken, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Best loyalty rewards program out there!

5,0 vor 3 Jahren

Vorteile:

Honestly, the amount of customizability and integration on all store platforms is amazing. We have not been able to find any other programs like it. The whole process of setting it up has been a breeze as well. You have someone helping every step of the way. We have had [SENSITIVE CONTENT HIDDEN] and he has been awesome. We get all our questions answered and if there is something he does not know he figures it out. Will definitely recommend and use this platform for as long as we are around.

Nachteile:

There is really nothing that I dislike about this program so far.

Antwort von Zinrelo

vor 3 Jahren

Thank you so much for your kind words, Sean. We really appreciate you taking the time to share your experience and review us.

Kim
CEO and Founder in USA
Bekleidung & Mode, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great way to engage our best customers

5,0 vor 3 Jahren

Kommentare: Our support team has been very helpful in understand best practices and the use of the platform.

Vorteile:

Being able to connect with our top purchasers through Zinrelo's notifications makes our job of retention easier and easier.

Nachteile:

Ease of pulling down pending rewards could be simplified.

Antwort von Zinrelo

vor 3 Jahren

Thank you so much for your kind words, Kim. We really appreciate you taking the time out to share your experience and review us.

Jodi
COO in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Zinrelo is awesome

5,0 vor 2 Jahren

Vorteile:

The integration with Miva was very easy. Zinrelo support is wonderful

Nachteile:

There is a learning curve to figuring out how to run a campaign.

Antwort von Zinrelo

vor 2 Jahren

Thanks for the great review Jodi!

Melissa
VP, Ecommerce in Indien
Bekleidung & Mode, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Impressive data analytics

5,0 vor 4 Jahren

Vorteile:

The data analysis shows us how our program needs to be modified to be in line with our customer shopping trends.

Nachteile:

We would have liked our Shopify and Bronto integration to be faster. But once it was done, we have not faced any problems.

Antwort von Zinrelo

vor 4 Jahren

Thank you so much for your kind words, Melissa. We really appreciate you taking the time out to share your experience.