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Durchschnittliche Bewertung

  • Gesamt
    4 /5
  • Benutzerfreundlichkeit
    4 /5
  • Kundenservice
    5 /5

Über MaritzCX

Wir sind weltweit der einzige Partner im Bereich Full-Service-Kundenerfahrung (CX).

Erfahre mehr über MaritzCX

Zeigt 2 Bewertungen

Stavros D.
Manager, Customer Experience Research
Telekommunikation, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    4 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 29.8.2018

"MaritzCX is a great CFM/EFM/CX partner!"

Kommentare: TELUS' overall experience with MaritzCX's offerings has been a success-to-date...we have been able to achieve best-in-class response rates (upwards to 45% for SMS), get better value for our money and centralize the majority of our trackers resulting in resource efficiencies. Their client success team has become an extension of our team and we wouldn't have it any other way - they take care of the hard stuff so we can focus on our customers.

Vorteile: MaritzCX's all-in-one reporting platform - it is extremely easy to use and best of all, it is self-serve! Not only are you able to build customized reporting views in minutes, you can also layer on both Text and Sentiment Analytics to help guide your users and/or insights.

Nachteile: There are a few reporting enhancements we are working with MaritzCX on that we would like to see added. More Response Rate reporting – particularly on multi-model studies. Also, the addition of Coaching notes/confirmation in record level views that would help further our reporting capabilities and user experience.

  • Herkunft der Bewertung 
  • Bewertet am 29.8.2018
Sharon B.
Independent Business Owner
Telekommunikation, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3 /5
  • Benutzerfreundlichkeit
    3 /5
  • Eigenschaften & Funktionalitäten
    2 /5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    3/10
  • Herkunft der Bewertung 
  • Bewertet am 21.3.2019

"Good if it is all you have"

Vorteile: This is somewhat of a good backup if your main source is down. Although this would not be my first choice, I have used it for over two years and believe if they could update this would be a pretty good resource.

Nachteile: There are way too many crashes. Updates are extremely slow and it is somewhat antiquated. Improvements are definitely needed. Does not integrate well with other products.

  • Herkunft der Bewertung 
  • Bewertet am 21.3.2019